5 Princess Grand Princess Cruise Reviews for Group and Theme Cruises to Hawaii

Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class ... Read More
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class service, wonderful and warm staff, and clean ship. Though it's an older ship, staff work hard to maintain the Grand Princess, and officers and staff were present throughout the ship 24/7. Had an excellent cabin steward and professional and wonderful dining room wait staff. Amazing trip onboard the beautiful Grand Princess! Like our waiter, Jonel Bola said, "The Grand Princess is known for #1 service out of its entire fleet of 18 vessels." The entire dining room staff was amazing and wonderful to all its dining passengers. The food was good, plenty of desserts to choose from, and staff are generous with service, extras/portions, drinks, and smiles! All staff throughout the ship were kind, courteous, warm, and provided consistent service and were very hard working. Service throughout the ship was consistent and amazing! Ship Captain, JP Bryant, was very nice and courteous and always greeted passengers pleasantly. This was a 16-day cruise! Have done shorter and longer cruises, but a 16-day is a perfect amount of time for a winter getaway! I highly recommend the beautiful Grand Princess! Others might be concerned that it's an older ship but I find it to be quaint, comfortable, has character, beautiful, has internet service, and has excellent and consistent customer service. I've sailed on the Grand 6 times and each time I've experienced consistent customer service! And, if something wasn't right, staff will work quickly and very hard to make the problem right! No complaints when I'm on the Grand! Read Less
Sail Date December 2019
Amazing, amazing trip. Everything, except for casino, was beyond and above expectations. Casino needs more variety on slots. I loved the robes (waffle), and would love to purchase one for my husband for Father’s Day. Please help ... Read More
Amazing, amazing trip. Everything, except for casino, was beyond and above expectations. Casino needs more variety on slots. I loved the robes (waffle), and would love to purchase one for my husband for Father’s Day. Please help with this. The food was ok, but need more variety. Lots of curry in the food. This is not a good choice for all people. Os e of the shipboard staff, such as line dancer teachers were rude and not very helpful as teachers. I enjoyed all the shows that we saw, but he singers were not very good in any of the shows. I do have to say that anything we asked for was supplied right away as far as our room accommodations went. Roberto was an excellent steward. The ship itself, left a lot to be desired as far as luxury went..so much wear and tear showing all over the ship. Very disappointing. Very disappointing. The name, Grand Princess, does not fit this ship. Entirely to much for gratuities....... Read Less
Sail Date April 2019
Wanted to travel during the Holidays and wanted to be in Hawaii. Excursions are abundant and worth the time. About 400 children on this cruise and they were entertaining and well mannered. However, we would have liked the Grand to be ... Read More
Wanted to travel during the Holidays and wanted to be in Hawaii. Excursions are abundant and worth the time. About 400 children on this cruise and they were entertaining and well mannered. However, we would have liked the Grand to be Princess QUALITY. My husband and I cruised the Grand in Sept 2017 to Alaska and noticed ship quality had diminished, but because the Grand is easily accessed to & from San Francisco we decided to make the Holiday Cruise to Hawaii our next sailing. Of course embarkation was excellent, as always. Our Stateroom Attendant- Edwin, above excellent and the Crown Grill continues to be a favorite for the food and service. However, the Grand is a SICK Ship! We expected sea sickness (not us) and saw it a lot. However, we did not expect other sicknesses - head colds mostly, but a few other illnesses and we did not expect to return to San Fran sick, again. We believe the sickness is in the venting system through the ship. We have NEVER gotten sick on prior Princess Ships, including the Grand which we sailed when it was on the east coast (New England/Canada) years ago. We noticed the obvious wear in the stateroom furnishings and balcony furniture, also the theater seating is well worn and counters in the public restrooms broken, cracked or chipped, but have never seen so much on one ship. The quality of food in sit down restaurant and buffet was not Princess quality, as previous cruising. The entertainment was lacking in quality (elevator roulette) as was the Cruise Director who could use training in customer service. There are 2+ other cruises from San Fran we would like to take, however until the Grand is replaced or totally overhauled we are avoiding the Grand. We will be watching for future reviews about the Grand Princess from other Cruise Critic contributors to see if that happens. BTW, we reported all this to Princess in the Survey. Read Less
Sail Date December 2018
If you fly from the East Coast to Hawaii you may spend 11 hrs flying. However, 5 1/2 hrs to SFO, hop in a cruise ship and you maybe saving $1500 if you count airfare, hotels, food, tours etc./ Things to remember: passport, book your ... Read More
If you fly from the East Coast to Hawaii you may spend 11 hrs flying. However, 5 1/2 hrs to SFO, hop in a cruise ship and you maybe saving $1500 if you count airfare, hotels, food, tours etc./ Things to remember: passport, book your tours before you leave home, otherwise you may find later on the ship your tour is closed. If you are traveling from SFO remember the avg temp is 61degrees. from Nov-May. Be prepared to feel cold weather, rocky seas and winds upwards of 25 knots for 6 of the 15 days you are sailing. Bring warm clothes for 10 days at sea. We brought bathing suits but the pool temperature was in the low 70s. If you are courageous you may watch movies outdoors. Book your transportation from SFO airport to Pier 27 and back as soon as you sign up for the cruise. Warning, it may take up to 1.5 hours from the airport. Our trip took that long on a Sunday at Noon. It took 35 minutes to travel two blocks at Embarcadero. Tours are very short, the best is the Arizona-Missouri Memorial. Be prepared to just bring a camera, tons of people go thru everyday and the security folks make you rent lockers at the reception center. This forces the rest of the tour group to wait for you to return to the bus. Hilo, Maui and Makawao are excellent tours. Unless you need to find a Pharmacy, the Ensenada tour is not worth getting. Oh, yes, the Pharmacy is 50 meters from the ship. The activity crew keeps you busy all 8 days at sea. Between Hula, line dancing, Ukulele lessons, Hawaiian history, art, photography lectures, Who can forget gambling? How about Bingo? At Happy Hour you can BOGO at 1/2 price. You can eat practically 18 hours a day and just in case you get up in the middle of the night hungry, just walk to the coffee shop and get a snack and a latte. Feel nostalgic? Go to the nightly shows and listen to your favorite tunes, magicians, dancers and stale jokes comics. Feel hungry after the show? Go to the pizzeria for a couple of slices. After all of these, you only wish to had less time at sea and more time in Hawaii. After we arrived home we couldn't wait to go back to work, we needed the rest........ Read Less
Sail Date April 2017
We sailed from Los Angeles to four Hawaiian islands, then to Ensenada in Mexico, and then back to LA. Four and a half days each way across the Pacific was a long time to be on the ship. Since it was winter, most of the time it was too cold ... Read More
We sailed from Los Angeles to four Hawaiian islands, then to Ensenada in Mexico, and then back to LA. Four and a half days each way across the Pacific was a long time to be on the ship. Since it was winter, most of the time it was too cold to enjoy on-deck activities like the outdoor pools or deck chairs. Eight or nine days without any ports of call is also more than enough time to exhaust all of the entertainment on board and the various free movies and other TV programming offered by the ship. I was grateful to reach the Hawaii and get off the ship on the way out, and even more grateful to reach LA and get off the ship for good on the way back. The food was surprisingly uneven - some days it was quite good, other days nearly inedible. The worst food was from the special holiday menus, which I found pretty surprising. The pizzas and hot dogs were the worst - completely disgusting. The first thing I did when disembarking in Hawaii was make a beeline for the nearest fast food. Normally I don't like fast food, but it was a refreshing treat after the fattening, repetitive fare on the boat. Also, because food quality was so variable, it was nice to know for a change what to expect in my meal. On the positive side, room service was 24 hours and at no additional charge for most items. It was nice to be able to get a club sandwich or PBJ any time of the day or night (especially after an unsatisfying meal in one of the main dining rooms). There is also a handy continental breakfast service - you can order several different items like pastries and juice in the evening, and it will show up at the time of your choice the next morning at your door. Even though it was an "all inclusive" cruise, soft drinks and alcohol are billed separately. The way the ship handles this is really annoying - you have to present your ship card each time you order a drink, and sign a receipt each time too. With large groups at a bar or at dinner this can be very cumbersome and annoying. They should come up with better, less disruptive methods, like portable card or finger print readers. Paperless options would also be nice. Service on board was all over the map. Most of the staff was very helpful and attentive, but sometimes it was impossible to get assistance, particularly in the early or late hours in the self-serve buffet. Also, our room steward never responded to pages and was seldom to be found. When he could be found, he was fairly unfriendly. (In contrast, some friend staying just down the hall had a different steward, and they claimed they've never received better attention or been better taken care of.) Some of the crew did not speak English very well and I had a few awkward misunderstandings as a result. The ship had a modest sized gym / work out facility, but its hours were limited from 7AM to 10PM. Many guests complained about this and indicated that other ships or cruise lines have 24 hour gyms. Because a lot of people on the cruise were morning people and were from several time zones further east, the gym was always overcrowded in the morning. There were lines to get any cardio or workout equipment. The only way to ensure getting equipment was to go to the gym later in the evening, but at the cost of missing out on a dining slot or evening entertainment. Also, some of the cardio equipment was in poor repair. I had a lot of fun hanging out with friends on the cruise and going on excursions, but overall this was not an experience I would want to repeat. I never felt any sort of luxury at all. Instead, I felt like I was staying in a second-rate hotel in the middle of nowhere. The long ocean crossing contributed to this feeling, and maybe I would have enjoyed the cruise more if it had less time at sea and more ports of call. Read Less
Sail Date December 2012
Grand Princess Ratings
Category Editor Member
Cabins 3.0 4.0
Dining 4.0 4.0
Entertainment 3.0 3.7
Public Rooms 3.0 4.1
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.8
Rates 4.0 4.0

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