40 Princess Grand Princess Cruises for the Disabled Cruise Reviews

A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or ... Read More
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or gotchas that can happen anywhere to anyone. Buckets of beer: groups of beer drinkers can save by ordering buckets of beer. You get four or five beers in a souvenir bucket at a per-beer cost slightly cheaper than ordering individual bottles. Despite the staterooms' slightly aged appearance, princess has kept up with necessary improvements, including the addition of flat-screen tvs and the line's signature luxury beds, which are (not) insanely comfortable and will have you sleeping like a baby gorrilla. Best Tour: https://www.myalaskatours.com Tour itinerary varies depending on the location of your ship! Each tour will include at least 3 stops in some of these famous establishments: The world famous arctic bar, home of the happy bears! The creek street cabaret, home of ketchikans amazing music scene. Bawden street brewing, utilizing local flavors to bring you amazing beers. Sourdough bar, featuring dozens of historic ketchikan photos on display. Fat stans lounge, built on the site of the old spruce mill. Thank you! Read Less
Sail Date July 2019
We started off cruising on Carnival Cruises 15 years ago. We loved Carnival, but they didn't offer cruises near our house in the San Francisco bay area. We decided to switch over to Princess for the convenience. our last 6 cruises ... Read More
We started off cruising on Carnival Cruises 15 years ago. We loved Carnival, but they didn't offer cruises near our house in the San Francisco bay area. We decided to switch over to Princess for the convenience. our last 6 cruises have been when Princess. 5 on the Grand. Each cruise on the Grand has gotten a little lower quality. This last cruise on the Grand will probably be the last. When we arrived to start the cruise we had priority boarding. We made it to the counter and discovered they had given out my wife's room card. We then had to wait until they figured out who they gave it to. we finally made it on board. we were in cabin L 235. as we opened the door we saw that the carpets were stained and the room smelled like a soured mop. There was long black hair in the bed, night stands and shower. one of the two bath towels had what looked like lip stick stains on it. the sliding door to the balcony would not shut all the way or latch. the lock on the connecting door next to us was also broken and kept opening. I had planned this cruise fro my wife's birthday. I ordered a celebration package. when I arrived at the room the only thing there was, was a couple of balloons on the door with a happy birthday sign. I received a call a short time later from the hotel staff telling me that they did not have the birthday package I ordered. That night we went to the steak house for my wife's birthday. it was the best part of the cruise. I give the steak house a 5 star rating. make reservations early. Between San Francisco and Ketchikan my sister who was next door developed a lung infection. she was treated by the medical staff. the medical staff appeared to be knowledgeable, but by the time we reached Haines my sister had to be removed from the ship and was flown Anchorage for advanced treatment. The cause of the lung infection was unknown and my sister died. FYI we had trip insurance I gave the policy to ship staff, but we were forced to pay the ship $ 4,000.00 for my sister and her daughter to leave the ship. Carry a credit card or plenty of cash. lets get back to the cruise. we were only in Ketchikan for 5 hours. we were tendered to shore. We pick up a debarkation number 1 hour before debarkation started. we sat in the waiting room for over 2 hours. We had an excursion. I went to the crew member passing out tickets and explained to her what was going on. Her response was I can't help you. if you don't make your excursion go to the excursion desk and ask for a refund. She completed her sentence with I hate this job. I found an officer who was able to find the people with my excursion a tender. We were on in port for a few hours. when we tried to go back to the ship there was a long line. I stopped counting the line at 400 waiting. it appears that the grand could not send tenders while the other cruise ships in port finished loading and leaving. The departing ship had to be out of the bay before the next ship could leave. We stood in the tender line for 2.5 hours. Lets move on and talk about the food. The dining room at best had a very limited selection. The buffet also had a very limited selection and was not good. it appeared there must have been a new cook or was just learning. We spent most nights eating hamburgers or hot dogs. Last, my family had all paid for the VIP drink package. the first couple of nights when I had extra tip money service was good. although the tip was included in the VIP package. by day three i was out of small bill for a tip. We then became invisible. at one point I stood at the bar while I was ignored. I finally asked the bar tender if I was invisible. At the time of this cruise I had already book a cruise for next year to Hawaii on the Grand. when I returned I cancelled the Hawaii cruise and i'm now working with my travel agent to find a new cruise line. Read Less
Sail Date July 2019
Pros: entertainment, food (some days), burgers, ship mouvement Cons: small cabin( please take canine higher than deck 8, foods (the other days), ice cream. Ship is old but well structured. Not as bad as some reviews say. Buffet ... Read More
Pros: entertainment, food (some days), burgers, ship mouvement Cons: small cabin( please take canine higher than deck 8, foods (the other days), ice cream. Ship is old but well structured. Not as bad as some reviews say. Buffet food some days great, some others just ok. Dining restaurants good, not so great as expected. After the short summary above here comes the story of our cruise. Cruise embarkation was excellent. No lines, no walking miles till the cruise ship. After embarkation we had the one and only unpleasant surprise; our cabine emerald (deck 8) 202, was the smallest we ever cruised (we have cruised twice with carnival, one with royal, one with Msc, one with celebrity, all balconies). Even worst, in front of our balcony there was open deck with crossing passenger, so some times we felt awkward. That was our worst experience, everything else was fine. Ship although old, was well maintained but some rust was visible to the open decks, and to the ship sides. I expected a little better food. Some days the food was excellent, some others not so... excellent but you could find what you like and be satisfied, even the "not so good " days. Finally I stand for the best part of our cruise and that was the entertainment. Plenty things to do and to see, I liked mostly the comedy magician, and all comic acts in generally. Read Less
Sail Date February 2019
I would never suggest this cruise. The sea days sucked. 1 or 2 sea days aren't bad but 4 or 5 at a stretch is too much. If your under 70 you will feel like a teenager. I have never seen more elderly people in one place at a ... Read More
I would never suggest this cruise. The sea days sucked. 1 or 2 sea days aren't bad but 4 or 5 at a stretch is too much. If your under 70 you will feel like a teenager. I have never seen more elderly people in one place at a time. 1 lounge area was nicknamed "Gods waiting room" The ship was very outdated and had very few activities like newer ships have. The service and food were great! Don't waste your money on any internet package. We bought a "streaming package" You could barely get dial up speeds. A total waste of money. Take a laptop with at least 30 good movies because you will be bored to death! Be sure to take a HDMI cable. I said that I would never do another princess cruise the last time and I haven't changed my mind. I canceled my Alaska cruise and booked on RC. Read Less
Sail Date November 2018
Sailed out of San Francisco with a couple of rough days at sea (thank you cruisecritic reviewers for the fair warning) during the first couple of days. Weather changed from chilly to nice and warm when the seas calmed. The four sea days ... Read More
Sailed out of San Francisco with a couple of rough days at sea (thank you cruisecritic reviewers for the fair warning) during the first couple of days. Weather changed from chilly to nice and warm when the seas calmed. The four sea days going over seemed long, but then a different port each day seemed pretty hectic. Thanks to Princess' miscommunications about their excursions not being wheelchair accessible, we booked all excursions through directly through Roberts (one of the Princess contractors for excursions.) The Roberts excursions were all very professional with very knowledgeable drivers. Roberts' own excursions were on vehicles separate from those used for the Princess excursions, but the company was very accommodating. On Kauai, they did not have any minibuses with wheelchair lifts available (Princess booked them all, though Princess said that the wheelchair accessible excursions had been cancelled,) so to accommodate us, Roberts sent a 54 passenger coach with a baggage compartment for the wheelchair, even though there were only 19 people booked for the excursion. The destination experts, Rowena and Brian Valdez were residents of the Big Island (and Las Vegas) and were able to provide good information about each port, and also on-board enrichment activities and entertainment. Naturalist Gloeta Massie provided mounds of information about wildlife, just as she did on our Princess cruise to Alaska two years earlier on the Grand. Additionally it seemed that Gloeta was only Princess employee, other than the room steward, that wasn't trying to sell us something at every opportunity. Princess' practice of trying to sell shoddy goods to passengers at every turn is just plain annoying, especially the poorly made merchandise that was probably rejected by Wal*Mart buyers for poor quality. Food in the Horizon Court was good for breakfast if you didn't make it to the dining room by 9AM. Only ate dinner at the buffet once, and it was horrible. The only palatable place for dinner was in the dining rooms or one of the specialty restaurants. Service was attentive in all of the food service areas, though having the waiters trying to peddle low quality wine and wine tastings got to be annoying after a while; fortunately they did eventually quit doing that. Don't understand why they don't serve the same food in the Horizon Court that they serve in the dining rooms, after all, no matter how it is presented, it is institutional food that is prepared in large quantities. Seems that Princess must be providing sales incentives (or quotas) to some of their employees, since many were creating their own sales opportunities, such as photographers charging passengers extra for photos, even though they had purchased the all-inclusive photo package, or charging people extra for digital copies of images even though the photo clearly indicates that purchase of the photo included a digital copy. Seems that there is a new sales gimmick with a mass "renewal of vows" ceremony, to sell photos and videos. The obligatory Jones Act stop in Ensenada for 4 hours was probably about 3 hours longer than it needed to be. While there is no law in Mexico that requires people with disabilities be treated equally, it was pretty disconcerting to hear that the bus drivers were refusing to board people with wheelchairs because they could make more money putting people into the seats that would have had to be raised to accommodate a wheelchair. But the trip back from Hawaii to the mainland was smoother since it was on a different route. And whomever was in charge of weather in the islands did a great job of insuring that it rained in the morning before arrival in each port. Read Less
Sail Date November 2018
Another winning itinerary leaving from our local port of San Francisco. Despite the traffic, we were able to get to the ship before 1 pm and watch a good portion of the Fleet Week air show from our balcony! What a treat to have a glass of ... Read More
Another winning itinerary leaving from our local port of San Francisco. Despite the traffic, we were able to get to the ship before 1 pm and watch a good portion of the Fleet Week air show from our balcony! What a treat to have a glass of champagne and watch remarkably skilled pilots. While we only had two full sea days, we had to be more conscientious of what we chose to do--or NOT do. We had an excellently restful week. A shorter day than we would have liked in Astoria, and it seemed even shorter in Victoria, but gorgeous weather at all four ports. The lovely long day in Seattle allowed us to take the ferry to Bainbridge Island and allow my husband to play golf for the day. Sadly, his work intervened and we stayed onboard for Vancouver, but enjoyed the sites visible from deck. For first timers on the Grand, yes, she is an older ship, but comfortable and newly updated a year ago after being in dry dock. The Grill and Sabatini's are great celebration venues, and the menus are updated from last year. This time I took the opportunity to have afternoon tea in our cabin, which allowed us to enjoy it without being rushed. It was much better than having it in the DaVinci dining room. The comedian and magician were both stellar with multiple shows. And you can choose to do a little, alot, or nothing at all. For a week long excursion this was well worth our money! Read Less
Sail Date October 2018
Easier to drive to San Francisco than fly with my husbands heavy power chair from Thousand Oaks. The ship had beautiful amenities great food, excellent service, and the shore excursions were very good. The sights of Glacier Bay and Skagway ... Read More
Easier to drive to San Francisco than fly with my husbands heavy power chair from Thousand Oaks. The ship had beautiful amenities great food, excellent service, and the shore excursions were very good. The sights of Glacier Bay and Skagway were the highlights of the trip. The train trip to White Horse Pass was invigorating.We enjoyed celebrating my birthday at the Crown Grill and our sons renewal of his vows with the officiating. Afterwards had a nice dinner at the Michelangelo’s restaurant where we had excellent waitress and waiter. I had a very good massage and facial as a birthday gift from our family. The two shows we saw were good and Bingo was fun. We met many nice people sat the Horizon Buffet where we ate many of our meals. The service was very good wherever we went. Embarkation and Disembarkation was very organized and fast, we recommend sailing on the Grand Princess a beautiful ship. Read Less
Sail Date September 2018
We had taken an Alaska cruise on Grand Princess in June and had so much fun, we decided to do it again in September. We luckily got the same suite as the June cruise. We had the same wait staff in club class dining. Getting on the ... Read More
We had taken an Alaska cruise on Grand Princess in June and had so much fun, we decided to do it again in September. We luckily got the same suite as the June cruise. We had the same wait staff in club class dining. Getting on the ship was a snap, just like in June. We were able to go to our suite right away. We had fantastic meals with the same wait staff as our June cruise. Believe it or not, our waiter Royston remembered our drink preferences at dinner. We enjoyed the new shows on the ship this cruise. A magician, a comedian and a musical dance show. It was awesome. The service is excellent. As residents of Colorado Springs, we have stayed at The Broadmoor, which is a five start/five diamond resort. The experience on the Grand Princess is equal to and in many cases better than The Broadmoor. This is an excellent vacation to take when celebrating a special occasion. This cruise was for my birthday. Could not have been better. Read Less
Sail Date September 2018
I like that I do not have to fly anywhere to go on a cruise. San Francisco Port is really attractive and makes cruising much easier but I wish they have more options, more different itineraries. Wait Staff, those providing daily ... Read More
I like that I do not have to fly anywhere to go on a cruise. San Francisco Port is really attractive and makes cruising much easier but I wish they have more options, more different itineraries. Wait Staff, those providing daily service are very friendly. Even if they work long hours, they always have the positive attitude and smiles on their faces. you can really feel the dedication they have in doing their job. Cabin is very clean, our room steward did a marvelous job on that part. Our room steward is always available, if you call him for something, he will be knocking on your door in few minutes. No long wait unlike on other cruises. Shows are very entertaining and I love the International Crews Show - which showcases the ship's very own crews talents. I wish there were more activities for seniors and handicapped people so at least they can do more aside from just listening to music or watching movie. Read Less
Sail Date July 2018
This was my fourth cruise on the Grand Princess to Alaska. This year was not my most favorite. All the staff was great! Very good atmosphere. However, our party did notice as well as other passengers that many services and fun passenger ... Read More
This was my fourth cruise on the Grand Princess to Alaska. This year was not my most favorite. All the staff was great! Very good atmosphere. However, our party did notice as well as other passengers that many services and fun passenger events were discontinued. There was a lot less staff in dining and they seemed very over worked more than usual. The food tasted different and menu options were also lacking. Not that it was awful, it just was a lot different and not as good as in past cruises on the Grand. It is very obvious Princess is making huge cutbacks on staff, food, products included in their packages but still prices are the same or more. The port disembarkation was wacky this year with a lot of waiting to get off the ship. (Disabled persons told to go to specific floor but abled walkers would go to same floor and were given priority). The comedian was excellent, clean and hilarious. The staff was very pleasant as always! The excursions were great. Make sure you check your onboard account daily to have front desk to correct any incorrect charges to your polio. Overall, Alaska is a gorgeous state to visit. I love the heat and was not too excited four years ago going on this trip. Now in my fourth year, I look forward to it. It’s relaxing, beautiful, and one of the most gorgeous states. Definitely a bucket list to do for anyone. Read Less
Sail Date July 2018
I would still be married if I took my ex-wife's advice on taking this cruise. My response always was, "why would want to be on an Hotel on water". Well, she was right, ( many times she was right, but this subject she ... Read More
I would still be married if I took my ex-wife's advice on taking this cruise. My response always was, "why would want to be on an Hotel on water". Well, she was right, ( many times she was right, but this subject she was very, very right ). It was a trip of a life time, and it won't be my last. Gained 8lbs, but every oz. was GRUB'n, Shows and Bands were top notch Staff was TOTALLY professional Excursions were like the Discovery Channel live in person And met so, so many new friends, and even have dates with new lady friends lined up at Levi Stadium through out the next season ( GO 9ers ) I am season ticket holder ( 4 seats ) Only set back was one of my excursions was cancelled due to an plane crash the day before, yet , then I realize SAFETY was first with the Staff, " how do you make safety last?, you put it first" However, next trip I will not use AAA as my agent, I fill I was over charged and not given the VETERAN on board credits, but, believe me I am TRUELLY thankful for the service the STAFF on board provided Read Less
Sail Date July 2018
To see Haines Alaska, had not been to this port. This was our 15th cruise with Princess and we're disappointed. Bottoms of elevators sagging and sometimes felt you would fall through. Many children on this cruise which we are not ... Read More
To see Haines Alaska, had not been to this port. This was our 15th cruise with Princess and we're disappointed. Bottoms of elevators sagging and sometimes felt you would fall through. Many children on this cruise which we are not used to with Princess. Could not use the heated covered pool as over run with unruly, unsupervised children running, jumping, diving,doing cannon balls and flips into the pool. Pool attendant could not control and told us he didn't want to make parents mad at him, but us being upset was ok. Asked passenger services to send someone to control and were told to use spa pool at other end of ship which is unheated and was filled with ice water. So much for our 15 cruises of loyalty. Went to Future cruises to find a cruise destination without so many children and was told to cruise between Oct and end of May, in cold weather. Food selection was not great. If you didn't like fish, salmon or sushi ...I had salad and a roll for lunch in buffet. Steak has disappeared from the "always available" choices along with chef salad from dining room menu. I know you can order anything but sometimes the translation doesn't work. Chef salad equals lettuce and tomatoes. Entertainment not varied enough. Beatles rendition Was 5 minutes in piazza and Tony Delany was everywhere. Princess makes and posts rules they don't enforce. Formal night people came to dining room in flip flops, tights, t shirts and men in bathing suits and we're not turned away. I am from an older generation which respects others and the rules set out to be followed. Kids screaming to outscream each other running around without a care and little ones roaming the ship by themselves did not make for an enjoyable time. Best of all was being stranded on the dock in Ketchican for 2 1/2 hours with no tenders running and Princess staff avoiding everyone and no explanation. I called princess head office and told them to at least pass out water it was 75 out. It took another hour for water to appear. As compensation everyone was offered a free drink, wow. Everyone does not drink and I don't think the kids do either. Not well thought out. Haines, the reason we went. Tour was unorganized. Wondered on dock for 1/2 hour before we found tour bus. Everyone's sticker from ship said Group 1. Tour itself BAD. 2 eagles that did nothing but squawk. Canning factory..Should not be part of tour without major changes. Excursions in other parts were great. Read Less
Sail Date June 2018
This was our third inside passage cruise from San Francisco on Princess. We were not expecting such rough weather on the Pacific going to Juneau, but once on the inside passage it was smooth sailing and all of our port destinations were ... Read More
This was our third inside passage cruise from San Francisco on Princess. We were not expecting such rough weather on the Pacific going to Juneau, but once on the inside passage it was smooth sailing and all of our port destinations were fantastic. The ships crew were great and met our every need. Due to bad seas, food was not a high priority. The menu in our dinning room seemed to repeat almost daily for lunch and dinner with only a few new additional items. It would have been nice to have a lighter menu for those with not so settled stomachs. Our port visits were great but somewhat rushed. We were on excursions at two ports and had little time to explore the town we were in. I am not sure if this was done by design to get you to come back. Maybe this is why it is our third time to Alaska. Read Less
Sail Date June 2018
The entertainment was excellent! We were a large family, 4 adults and 5 children. Two 11 year olds, two 14 year olds and a 15 year old. It was our bucket list to take the whole family on an Alaskan cruise out of San Francisco. Best ... Read More
The entertainment was excellent! We were a large family, 4 adults and 5 children. Two 11 year olds, two 14 year olds and a 15 year old. It was our bucket list to take the whole family on an Alaskan cruise out of San Francisco. Best decision ever. The older boys were not interested in the teen room. Instead, they chose to play mini golf and basketball. Our fourteen year old granddaughter is in a wheelchair and she enjoyed the activities offered in the teen center. Plenty of room for the wheelchair to move around. On the day at the glaciers, she was the only one in the center. Staff member, Monica, bundled her up and took her out to enjoy the sights. The weather was perfect. Our only disappointment is we were told before the cruise that she would be able to go down with the 11 year old brother and cousin to do crafts and games. Unfortunately, the staff on this cruise did not allow, so many times she was the only kid in the teen center. The younger children enjoyed the Kid's Club. The highlight was the pajama party. In the morning at breakfast they would be excited about the activities being offered in Children's club. Dinner was a highlight in the Michelangelo dining room. Richie and Zana encouraged the children to try new foods without wasting food. Who would have guessed 3 out of 5 children love escargot. The entertainment in the Princess Theater was amazing. I personally enjoyed the cruise entertainment staff, playing games and dancing. Read Less
Sail Date May 2018
Wanted to go to Hawaii without the long flight. I travel with a wheelchair. Princess gets it right when it comes to access on board for most activities. The room was basically good, the staff helping to leave and enter the ship ... Read More
Wanted to go to Hawaii without the long flight. I travel with a wheelchair. Princess gets it right when it comes to access on board for most activities. The room was basically good, the staff helping to leave and enter the ship were outstanding when handing my wheelchair. Swimming pools are not accessible to a person who cannot walk up stairs. Not a single pool on the ship had a ramp access. If this is clear in the online ship description I certainly missed it. There were very few accessible excursions. The port with the most accessible excursions was Maui, which is a tender port that does not allow wheelchair users. Go figure. We did take the excursion to the Luau in Honolulu. The food was good and the entertainment outstanding. We booked pre-cruise days at the Westin St Francis through Princess. There was a helpful Princess representative there each day who made sure things were going well and made sure we had a lift taxi to the port. However, the Grand Princess is no longer so grand. She looks a little worn. The activities on sea days were not so alluring. The ship seemed crowded with lots of people roaming with nothing to do. Music in public areas was often poor, with sighs of relief when they stopped. One group had a female singer who could not stay with the band. Food ranged from excellent to mediocre. On a last sea day we had 'American Food' which was basically leftovers from previous meals. I guess that is American! The staff were helpful and efficient. Many had very limited English skills, leading to some amusing misunderstandings. We liked the trip. We probably would not go on Grand Princess again unless it was a very intriguing itinerary. Read Less
Sail Date February 2018
This was our second experience with the Grand. Our first was an Alaskan cruise in 2016. We were very pleased with our first experience on the Grand. Attention to service, quality of service and food was all superb. Our experience ... Read More
This was our second experience with the Grand. Our first was an Alaskan cruise in 2016. We were very pleased with our first experience on the Grand. Attention to service, quality of service and food was all superb. Our experience with this cruise was a little disappointing. The service level crew members seemed to be less knowledgeable, less attentive, and more prone to make up answers or outright lie if they weren't sure. Incorrect orders were served quite a few times in the dining room, and on one occasion an entire course (salad/soup) was omitted and they tried to offer to bring it in the middle of the entree course. Entertainment in the Princess Theater was top notch and it was packed to capacity for the early show every night, including the very first night. It was readily apparent that Princess had invested some money into production shows. Even the nights that featured comedians had the house packed. Their lounge shows in the Vista lounge at the aft section also had some good shows, though they also had their share of mediocre shows. We used more Princess excursions this time than we normally do and they were, of course, more expensive, than the same tours off the ship. The one disappointment was in Mazatlan where an "all day" tour that was supposed to be 9 hours turned out to be a 3.5 hour bus tour where we were dumped at a hotel for a less than appetizing lunch and show, and then provided cab transportation back to the ship at our leisure. Most disappointing was our experience in Cabo as a tender port. My spouse is in a foldable motorized wheel chair. There was no problem disembarking the ship to the Princess tender to go ashore. On the return trip though, a thunderstorm broke out and we were denied boarding on return trip because the Princess personnel said that the ramp was wet and may be dangerous to go down. So the left us standing in the middle of this thunderstorm without shelter. After about 15 minutes of this my wife decided it was enough and told them that she was going down that ramp with or without their assistance (the metal grids on the ramp did an excellent job gripping the tires on the wheelchair.) However at this point, the Princess lifeboat had left and we were left with using one of the Mexican contractors that do tendering. The contractor boat refused to allow the wheelchair on board because two healthy young men in their 20's said it was too heavy for them to lift (about 65-70lbs). So, I, being close to 70, just folded up the chair and picked it up to put on board the boat (!) Needless to say we were totally soaked from head to two with waterlogged shoes by the time we got back to the Grand (of course the rain stopped and the sun came out just as we got to the ship.) As others on this cruise have mentioned, we encountered some rough seas on the northerly return from Cabo. The captain had announced that he would be changing the route a bit and varying the cruising speed to minimize the disturbance to the passengers; he did a superb job and there was minimal disruption (unless one looked out the window and saw how rough the seas actually were. As seems to be the course for all Princess cruises, they are trying to sell you something everytime you turn around. But it appears than many of the more experienced Princess cruisers are familiar enough with this practice to just ignore it, and we're getting to be less attentive to their pitches, though it is still kind of annoying, especially when they are trying to sell second-rate trash most of the time. If it were quality merchandise it might be a little different. Read Less
Sail Date December 2017
We have been on the Grand a number of times now and we feel she is still a fine ship. The captain is excellent and has a sense of humor. This carries thru to all his staff, they too, are a happy bunch! I use a wheelchair to help with on ... Read More
We have been on the Grand a number of times now and we feel she is still a fine ship. The captain is excellent and has a sense of humor. This carries thru to all his staff, they too, are a happy bunch! I use a wheelchair to help with on and off...the folks that help me are happy to do so. Since I have problems walking long distances, we did not take any shore excursions this time...but most of the ones that we have taken in the past have been well worth the time and expense. We come back with a "casino tan" so can't talk about the shows, but all that we talked to enjoyed them. The food and drinks are exceptional, truly amazing when you consider the number of meals served each day. If you do run into something that you feel is prepared wrong, or you just don't like it, the staff is always ready to bring you another or a different selection. We like sailing out of San Francisco. Normally we arrive a couple of days prior to embarkation and visit some of our favorite areas and restaurants each cruise. Since we live in a snow area, this 10 day cruise if perfect for us in the wintertime. We will be taking the Hawaii voyage just after the first of the year, again a warm destination. We certainly would recommend this cruise and all that leave from San Francisco. Happy sailing everyone. Read Less
Sail Date November 2017
After my husband had a major heart attack, we decided once he was well enough to start on his bucket list. His big item was a cruise to Alaska. We wanted to go for more than 7 days and looked at Princess because they were significantly ... Read More
After my husband had a major heart attack, we decided once he was well enough to start on his bucket list. His big item was a cruise to Alaska. We wanted to go for more than 7 days and looked at Princess because they were significantly less expensive than some competitors. Bad decision! I guess you get what you pay for! We booked our excursions through Princess and included a night before and after the cruise dates in their affiliated hotels (International Mark Hopkins and the Westin).We flew into San Francisco and the Princess representative had our name wrong looking for us in baggage claim. That was not a big deal but it went down hill from there! We had filled out all the handicapped accessibility paperwork and Princess Cruises KNEW we were coming with medical supplies such as insulin, insulin pump supplies, CPAP machine and such. We had two suitcases each plus our medical supplies and hubby's walker. The Princess rep said "Is all THIS your's?".......YES! They knew we would not fit in a Toyota Prius so tried to find a minivan or SUV taxi to take us to our hotel. It took about 45 minutes after baggage claim to finally get a taxi to take us to the hotel. Get to the hotel and read the instructions another time to make sure we followed them for the morning pick up of our bags. The following morning, no porter came to the room during the time the instructions said to have the bags ready. I headed downstairs to the lobby to find a Princess representative. They had one and she was not the most friendly person and curtly told me that "There are only 4 of you and the porter will be up later to get the bags." Once the porter did come, we went to the lobby and stood around waiting, and waiting, and waiting. Eventually, the tour bus came to take us to the pier. Just as we are boarding the bus, the Princess rep tells the group that we will need our documents out and will go through a TSA type screening to get onboard the ship. Well.....had we known that ahead of time, I would not have packed the items of medical equipment that could not be xrayed in our baggage! I had to search through our bags to find it because I had take it out of our carry on luggage thinking we were done with TSA screenings until we were flying home after the cruise was over. Once at the pier, you were on your own and basically went through the embarkation and clearing process like cattle in the stockade! Finally got onboard and thought okay......from here it should be better! NOPE........first thing was a muster drill. Princess had their crew block the elevators so you could not use them in the muster drill to get to your muster location. OK, I understand you would not normally want to use an elevator in an emergency, BUT..........just exactly HOW is a handicapped person supposed to get down four (4) decks if they are wheelchair bound? We could make it with hubby's cane but there were passengers in wheelchairs, on oxygen, on electric scooters that could not have done it! After the mandatory muster was done, the crew members that blocked the elevators were gone and it was a free for all in trying to get an elevator to take you back UP the four decks. Those same passengers in wheelchairs, scooters and on oxygen were not afforded priority to the elevators. I guess in a real emergency, they would have drowned! Stateroom was cold. Thermostat put out cold air no matter what setting you put it on. The floor from the bathroom towards the bed was often wet so the seal between these two rooms is not sufficient to keep shower water from running to the carpeted bedroom. Dining......We had signed up for anytime dining. Any time you went to get to the buffet dining area, you had to travel through an exposed area and wet decks to get to the dining hall. There, it was so cold, most passengers kept their coats and scarves on or shivered through their meal. The food was mediocre at best in the buffet. Several times, the buffet was closed down to only one side so you had long lines to get to the food. The food in the Michelangelo Restaurant was good. We had reservations for one other night a specialty dining and it was good but even though the restaurant was empty, the staff would not seat us until exactly at the hour of our reservations. We hate to be late and had arrived about 30 minutes ahead of time. I could understand it if it was a busy night and they were already full but the place was virtually empty of passengers! Excursions.....The disembarkation in Juneau was a nightmare! Passengers with handicaps had to travel down a gangway that was at a much too steep angle! The Security personnel walked backwards in front of the passenger's walker or wheelchair to keep it from falling or going down the gangway and toppling the passenger on their faces but it was entirely too steep and dangerous! Once on the pier, their was no instruction on how to meet up with your excursion transport. This may not be the fault of the cruise line but they have the power to tell the port authority or town council that they need to provide better service to the many passengers the cruise line brings to their town. There was very limited covered area for being out of the bad weather....again, the town council could be made aware and fix this if the cruise line wished to be proactive. Skagway was a much smoother disembarkation and experience. The experience going through Glacier Bay was nice and the scenery shots were fabulous! The stop in Ketchikan was short but pleasant for our excursions.....HOWEVER, those same handicapped passengers were left to hike about a mile from the lumberjack show to the pier in a very short time to be back in time to get on the transport to the ship. Not easy for someone who is handicapped. We had misheard our meeting time for our bus to return from our excursion in Victoria, British Columbia. It was our fault and we accept full responsibility for it. As soon as we discovered we had been left behind, we contacted the appropriate personnel and got a taxi to get us back to the ship. We had been told that the booking through Princess for excursions meant you would not be left behind. We were told we would not make it back in time and the captain would sail promptly on time. The taxi driver did his level best and wove in and out of traffic trying to get us back to the ship as fast as possible. We were being constantly called by the ship and asked how far out are you? How in the **ll would we know!? We did not live in Victoria, British Columbia! They were more concerned that we had our American passports than the fact we were doing everything possible to get back as quickly as possible. Yes, it was our fault that this situation existed, but we were told we would be about 5-7 minutes late getting back to the ship. It's a mighty big ocean out there and you cannot tell me the captain could not make up 5-7 minutes! Pilots do it all the time! I even pleaded that they tell the captain that my husband was an insulin dependent diabetic and open heart surgery recovery patient and our insulin was in our stateroom! He continued to say he was sailing promptly on time! I did have a little insulin with me but this callus and cold attitude was absolutely insane! We were not asking for 20-30 minutes......just 5-7 minutes! Will we cruise again.......probably not. Would we recommend Princess Cruiseline.......ABSOLUTELY NOT!!!!!! Read Less
Sail Date September 2017
Sailed on this cruise for work and for a celebration. Great cruise, friendly staff, nice amenities, really enjoyed the ship! You can tell ship has recently come out of soft drydock-LOVE the new beds!! The carpeting was updates and very ... Read More
Sailed on this cruise for work and for a celebration. Great cruise, friendly staff, nice amenities, really enjoyed the ship! You can tell ship has recently come out of soft drydock-LOVE the new beds!! The carpeting was updates and very pretty-and the ship's lounges, restaurants, etc were very pretty. Lots of neat onboard activities like iPhone/iPad classes, dance classes, and an onboard naturalist to teach about where we were headed and the wildlife-this was a really nice addition to the cruise. Only "negative" would be the elevators, mainly mid elevators...as they were super slow most of the time. We turned this into a positive and took stairs many times (so we got our workout in :-). Not enough to complain about, it was just annoying at times, but really not big deal. Would take this ship and do this itinerary again. Really enjoyed the experience!! Sailing under the GG Bridge was an extra treat! The itinerary for this cruise was alot of fun-enjoyed seeing the sights of Alaska and Canada. Only detriment would be not enough time in Victoria, but know we needed time to get home. Read Less
Sail Date July 2017
My 17th Princess cruise. Got a suite. Compare advertising with reality. A=advertised;R=reality....A-private entrance with host -R-a waiter A-dine on your own schedule...R-dine at same time as everyone else A-exclusive menu ... Read More
My 17th Princess cruise. Got a suite. Compare advertising with reality. A=advertised;R=reality....A-private entrance with host -R-a waiter A-dine on your own schedule...R-dine at same time as everyone else A-exclusive menu options with daily chef's specials...table-side preparation...dedicated waitstaff...R-same as everyone else...A-an exclusive area of the dining room-R-crowded in with everyone else...A-expanded menu options-R-same as everyone else...A-• Exclusive Club Class Dining-R-Check the fine print denoted by an asterisk, sea days only. Many complaints by other experienced passengers. 1st time cruisers couldn't compare. Most buffet food cold or room temp,unappetizing and unappealing. Pizza on deck five great and best nourishment we could get on board. Beef at Crown Grill called premium-there is no such USDA grade. My steak needed a chain-saw to cut. Untrained person at pass services desk-had to get Supervisor to answer a question. No bar snacks put out -had to ask. No trays at buffet- seat handicapped wife and limp thru line with 2 plates, go to table, back to line for soup bowl in each hand, back again for dessert-many staff members just looked on with no offer to assist-real classy service. Reduced staff really noticeable. My handicapped wife got wheelchair service to room when arriving. .On disembarking this was REFUSED. Told to get to Crown Grill on our own for disembarkation! Disgusting. They're killing the goose that laid the Golden Egg. It's a sellers' market and they're taking advantage. Don't know if I'll ever cruise again with Princess. ; Read Less
Sail Date June 2017
Very restful 10 days to Alaska and back to SanFrancisco. Had a window suite F305 best way to see Alaska. Two picture windows in heated comfort! Ordered Dinner from Main Dining Room through room service to our suite, Alaxander Doria room ... Read More
Very restful 10 days to Alaska and back to SanFrancisco. Had a window suite F305 best way to see Alaska. Two picture windows in heated comfort! Ordered Dinner from Main Dining Room through room service to our suite, Alaxander Doria room service waiter was absolutely the best, great perk for those staying in suites.The crew was Great.Absolutely no complaints would do it again. Wish there was a shuttle from Long Term Parking to the pier for those of us with mobility issues, it was a long painful walk to the pier.I've sailed on the Grand 3 times now since 2000 and she has aged beautifully, don't understand why anyone would have complaints about her.Mendenhal was stunning, Skagway very nostalgic loved the senic cruising wish we could have gotten in to Tracy arm Fjord. I cannot say anything bad about this cruise. I would recommend this cruise to anyone.Embarkation was a snap as was Disembarkation. Read Less
Sail Date June 2017
My husband and I just returned from a 10 day cruise to Alaska. This was our 5th cruise on the Grand Princess and yes, she is getting old, that being said the ship is only as good as her crew. We had a great crew. No complaints. ... Read More
My husband and I just returned from a 10 day cruise to Alaska. This was our 5th cruise on the Grand Princess and yes, she is getting old, that being said the ship is only as good as her crew. We had a great crew. No complaints. Fabulous food in the Main Dining Room, actually some of the best we have experiences on over 35 cruises with a few different cruise lines. We had an attentive room steward and were served by all other staff on board with respect and in some cases affection. I had an accident the second night of our cruise and broke a toe. Although we managed to set the toe and bandage it on our own we had to meet with security the next morning in the medical center to make a incident report. Pictures were taken of the offending piece of furniture even with my repeated assurances of not holding Princess responsible for my klutziness, I became on a first name basis with the female head of security! She was a sweetheart and greeted me throughout the rest of the cruise. I am disabled and needed help getting on and off of the ship but found that the ship crew were very helpful and helped me get from the scooter to chairs and back and forth. Tough to travel when you cannot walk more than a few steps, but Princess had someone available to help if my husband and I could not handle the situation. We loved the new bed and slept wonderfully. My only criticism would be that there be a variation available on the room service menu. The menu is extremely boring. We had a change of itinerary and had to skip Tracy Arm due to dangerous ice. We cruised up Endicott arm which was a bit of a disappointment but understandable. Embarkation and Debarkation were the easiest we have ever experienced. We look forward to many more cruises aboard the Grand Princess. Read Less
Sail Date May 2017
If you fly from the East Coast to Hawaii you may spend 11 hrs flying. However, 5 1/2 hrs to SFO, hop in a cruise ship and you maybe saving $1500 if you count airfare, hotels, food, tours etc./ Things to remember: passport, book your ... Read More
If you fly from the East Coast to Hawaii you may spend 11 hrs flying. However, 5 1/2 hrs to SFO, hop in a cruise ship and you maybe saving $1500 if you count airfare, hotels, food, tours etc./ Things to remember: passport, book your tours before you leave home, otherwise you may find later on the ship your tour is closed. If you are traveling from SFO remember the avg temp is 61degrees. from Nov-May. Be prepared to feel cold weather, rocky seas and winds upwards of 25 knots for 6 of the 15 days you are sailing. Bring warm clothes for 10 days at sea. We brought bathing suits but the pool temperature was in the low 70s. If you are courageous you may watch movies outdoors. Book your transportation from SFO airport to Pier 27 and back as soon as you sign up for the cruise. Warning, it may take up to 1.5 hours from the airport. Our trip took that long on a Sunday at Noon. It took 35 minutes to travel two blocks at Embarcadero. Tours are very short, the best is the Arizona-Missouri Memorial. Be prepared to just bring a camera, tons of people go thru everyday and the security folks make you rent lockers at the reception center. This forces the rest of the tour group to wait for you to return to the bus. Hilo, Maui and Makawao are excellent tours. Unless you need to find a Pharmacy, the Ensenada tour is not worth getting. Oh, yes, the Pharmacy is 50 meters from the ship. The activity crew keeps you busy all 8 days at sea. Between Hula, line dancing, Ukulele lessons, Hawaiian history, art, photography lectures, Who can forget gambling? How about Bingo? At Happy Hour you can BOGO at 1/2 price. You can eat practically 18 hours a day and just in case you get up in the middle of the night hungry, just walk to the coffee shop and get a snack and a latte. Feel nostalgic? Go to the nightly shows and listen to your favorite tunes, magicians, dancers and stale jokes comics. Feel hungry after the show? Go to the pizzeria for a couple of slices. After all of these, you only wish to had less time at sea and more time in Hawaii. After we arrived home we couldn't wait to go back to work, we needed the rest........ Read Less
Sail Date April 2017
We wanted to see Mexico and thought that a cruise going to Mazatlan, Puerto Vallarta, Cabo San Lucas, and Manzanillo would be a great start. We got back from our 10-Day cruise on the Grand Princess to Mexico this morning. The time off the ... Read More
We wanted to see Mexico and thought that a cruise going to Mazatlan, Puerto Vallarta, Cabo San Lucas, and Manzanillo would be a great start. We got back from our 10-Day cruise on the Grand Princess to Mexico this morning. The time off the ship was mostly fabulous, but it was only a total of about 26 hours in Mexico. We were able to find great independent tour guides for about 1/4 to a 1/3 of the price of what Princess Cruises offered. The time on the ship was good at times, but we would have preferred to be home most of the time. About 90% of the passengers were at least 20 to 25 years older than me, and all the shows were 40s & 50s based. Our stateroom service person was great, and overall the service was on the good side. Even though room service got our order wrong, a few times they didn't return with our drinks, and a couple of the staff lied to avoid helping. The buffet style dinners had a good item or two at times, but the quality was often below Hometown Buffets'. The dinners in the restaurant were good, but you couldn't find the promoted "included" drinks at most places on the ship and the majority of their fruit was either not sweet or brown inside. Three pieces of furniture in our stateroom fell apart, and there were buckets throughout the ship catching water...and it wasn't raining. At one point the ship began making all these noises and we were sure it was breaking down in the ocean. For about 3k, Never again not-so-Grand Princess Read Less
Sail Date February 2017
I would give this cruise four or five stars except for the problems that occurred due to the ship's being damaged. Our second cruise on the Grand Princess. Embarkation very easy. Love all the sea days on this itinerary. We had a ... Read More
I would give this cruise four or five stars except for the problems that occurred due to the ship's being damaged. Our second cruise on the Grand Princess. Embarkation very easy. Love all the sea days on this itinerary. We had a full suite and it was great to have that much room. Food and service in dining room were very good. Excursions were good—I use a mobility scooter and Princess's excursions staff made sure I could comfortably go on the excursions I chose; also I was able to use the tenders. The folks running the excursions were also very accommodating. Loved the ukulele classes. My absolute favorite activity was being tossed around in the swimming pool. We were very unhappy that we had to FLY home due to the ship damage (we hate flying and picked this cruise specifically because it was round trip from our home town). The staff tried hard to accommodate everyone, but they were unable to help with my needing to buy two seats on the airplane or with shipping my scooter battery back home because it was too large to bring aboard a commercial airplane. However, Princess's compensation for the problem was generous. Read Less
Sail Date November 2016
Grand Princess Ratings
Category Editor Member
Cabins 3.0 4.0
Dining 4.0 4.0
Entertainment 3.0 3.7
Public Rooms 3.0 4.1
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.8
Rates 4.0 4.0

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