9 Princess Grand Princess Cruise Reviews for Cruises for the Disabled Cruises to Hawaii

Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class ... Read More
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class service, wonderful and warm staff, and clean ship. Though it's an older ship, staff work hard to maintain the Grand Princess, and officers and staff were present throughout the ship 24/7. Had an excellent cabin steward and professional and wonderful dining room wait staff. Amazing trip onboard the beautiful Grand Princess! Like our waiter, Jonel Bola said, "The Grand Princess is known for #1 service out of its entire fleet of 18 vessels." The entire dining room staff was amazing and wonderful to all its dining passengers. The food was good, plenty of desserts to choose from, and staff are generous with service, extras/portions, drinks, and smiles! All staff throughout the ship were kind, courteous, warm, and provided consistent service and were very hard working. Service throughout the ship was consistent and amazing! Ship Captain, JP Bryant, was very nice and courteous and always greeted passengers pleasantly. This was a 16-day cruise! Have done shorter and longer cruises, but a 16-day is a perfect amount of time for a winter getaway! I highly recommend the beautiful Grand Princess! Others might be concerned that it's an older ship but I find it to be quaint, comfortable, has character, beautiful, has internet service, and has excellent and consistent customer service. I've sailed on the Grand 6 times and each time I've experienced consistent customer service! And, if something wasn't right, staff will work quickly and very hard to make the problem right! No complaints when I'm on the Grand! Read Less
Sail Date December 2019
This was a pre Christmas cruise that we extended to Dec 28.Exploring San Francisco before and after the cruise was an added bonus.We had the amazing itineraries of Hawaiian ports and then Mexican ports back to back.The ship was so ... Read More
This was a pre Christmas cruise that we extended to Dec 28.Exploring San Francisco before and after the cruise was an added bonus.We had the amazing itineraries of Hawaiian ports and then Mexican ports back to back.The ship was so beautifully decorated for the season,embarkation and disembarkation so easy,the cabin larger than the standard.The servers were enthusiastic and gracious.The food was excellent -the steaks on the Crown Grill done to perfection.The main dining room had offerings from Curtis Stone and the Vista was a reliable and tasteful place to dine.The afternoon tea in the dining room was delightful and an elegant experience. Sabatinis the Italian Restaurant even had the best desserts.Vines had Opus One bottles of which we bought 2 as gifts. Faouzzi, the pizza chef at Alfredo's pizzeria even created his favourite pizzas for us on request.The One 5 disco had a great DJ.Many fun activities on board for everyone-trivia a favourite, hula dancing classes and lei making before reaching Hawaii pleased everyone.There was even a native show when we were docked in Hawaii. The excursion at Honolulu visiting Pearl Harbor and USS Arizona Memorial and even to explore the submarine USS Bowfin was a once in a lifetime experience. The music especially the music of piano man Liam Stewart was exceptional.He even had his own 2 performances of Elton John songs in the Vista Lounge which were well attended. A couple of hundred children joined the ship with their families on Dec 18 and their spirit brought new joy to the ship and passengers. Adam Gorst the Hotel Manager was always visible with his wit, charm, and vigilance.The first woman Head maitre'd on Princess ships- interacted constantly with everyone during the dining with warmth and interest. A great time for every passenger on a newly renovated ship with lots of history and charm! Read Less
Sail Date December 2019
I would never suggest this cruise. The sea days sucked. 1 or 2 sea days aren't bad but 4 or 5 at a stretch is too much. If your under 70 you will feel like a teenager. I have never seen more elderly people in one place at a ... Read More
I would never suggest this cruise. The sea days sucked. 1 or 2 sea days aren't bad but 4 or 5 at a stretch is too much. If your under 70 you will feel like a teenager. I have never seen more elderly people in one place at a time. 1 lounge area was nicknamed "Gods waiting room" The ship was very outdated and had very few activities like newer ships have. The service and food were great! Don't waste your money on any internet package. We bought a "streaming package" You could barely get dial up speeds. A total waste of money. Take a laptop with at least 30 good movies because you will be bored to death! Be sure to take a HDMI cable. I said that I would never do another princess cruise the last time and I haven't changed my mind. I canceled my Alaska cruise and booked on RC. Read Less
Sail Date November 2018
Sailed out of San Francisco with a couple of rough days at sea (thank you cruisecritic reviewers for the fair warning) during the first couple of days. Weather changed from chilly to nice and warm when the seas calmed. The four sea days ... Read More
Sailed out of San Francisco with a couple of rough days at sea (thank you cruisecritic reviewers for the fair warning) during the first couple of days. Weather changed from chilly to nice and warm when the seas calmed. The four sea days going over seemed long, but then a different port each day seemed pretty hectic. Thanks to Princess' miscommunications about their excursions not being wheelchair accessible, we booked all excursions through directly through Roberts (one of the Princess contractors for excursions.) The Roberts excursions were all very professional with very knowledgeable drivers. Roberts' own excursions were on vehicles separate from those used for the Princess excursions, but the company was very accommodating. On Kauai, they did not have any minibuses with wheelchair lifts available (Princess booked them all, though Princess said that the wheelchair accessible excursions had been cancelled,) so to accommodate us, Roberts sent a 54 passenger coach with a baggage compartment for the wheelchair, even though there were only 19 people booked for the excursion. The destination experts, Rowena and Brian Valdez were residents of the Big Island (and Las Vegas) and were able to provide good information about each port, and also on-board enrichment activities and entertainment. Naturalist Gloeta Massie provided mounds of information about wildlife, just as she did on our Princess cruise to Alaska two years earlier on the Grand. Additionally it seemed that Gloeta was only Princess employee, other than the room steward, that wasn't trying to sell us something at every opportunity. Princess' practice of trying to sell shoddy goods to passengers at every turn is just plain annoying, especially the poorly made merchandise that was probably rejected by Wal*Mart buyers for poor quality. Food in the Horizon Court was good for breakfast if you didn't make it to the dining room by 9AM. Only ate dinner at the buffet once, and it was horrible. The only palatable place for dinner was in the dining rooms or one of the specialty restaurants. Service was attentive in all of the food service areas, though having the waiters trying to peddle low quality wine and wine tastings got to be annoying after a while; fortunately they did eventually quit doing that. Don't understand why they don't serve the same food in the Horizon Court that they serve in the dining rooms, after all, no matter how it is presented, it is institutional food that is prepared in large quantities. Seems that Princess must be providing sales incentives (or quotas) to some of their employees, since many were creating their own sales opportunities, such as photographers charging passengers extra for photos, even though they had purchased the all-inclusive photo package, or charging people extra for digital copies of images even though the photo clearly indicates that purchase of the photo included a digital copy. Seems that there is a new sales gimmick with a mass "renewal of vows" ceremony, to sell photos and videos. The obligatory Jones Act stop in Ensenada for 4 hours was probably about 3 hours longer than it needed to be. While there is no law in Mexico that requires people with disabilities be treated equally, it was pretty disconcerting to hear that the bus drivers were refusing to board people with wheelchairs because they could make more money putting people into the seats that would have had to be raised to accommodate a wheelchair. But the trip back from Hawaii to the mainland was smoother since it was on a different route. And whomever was in charge of weather in the islands did a great job of insuring that it rained in the morning before arrival in each port. Read Less
Sail Date November 2018
Wanted to go to Hawaii without the long flight. I travel with a wheelchair. Princess gets it right when it comes to access on board for most activities. The room was basically good, the staff helping to leave and enter the ship ... Read More
Wanted to go to Hawaii without the long flight. I travel with a wheelchair. Princess gets it right when it comes to access on board for most activities. The room was basically good, the staff helping to leave and enter the ship were outstanding when handing my wheelchair. Swimming pools are not accessible to a person who cannot walk up stairs. Not a single pool on the ship had a ramp access. If this is clear in the online ship description I certainly missed it. There were very few accessible excursions. The port with the most accessible excursions was Maui, which is a tender port that does not allow wheelchair users. Go figure. We did take the excursion to the Luau in Honolulu. The food was good and the entertainment outstanding. We booked pre-cruise days at the Westin St Francis through Princess. There was a helpful Princess representative there each day who made sure things were going well and made sure we had a lift taxi to the port. However, the Grand Princess is no longer so grand. She looks a little worn. The activities on sea days were not so alluring. The ship seemed crowded with lots of people roaming with nothing to do. Music in public areas was often poor, with sighs of relief when they stopped. One group had a female singer who could not stay with the band. Food ranged from excellent to mediocre. On a last sea day we had 'American Food' which was basically leftovers from previous meals. I guess that is American! The staff were helpful and efficient. Many had very limited English skills, leading to some amusing misunderstandings. We liked the trip. We probably would not go on Grand Princess again unless it was a very intriguing itinerary. Read Less
Sail Date February 2018
If you fly from the East Coast to Hawaii you may spend 11 hrs flying. However, 5 1/2 hrs to SFO, hop in a cruise ship and you maybe saving $1500 if you count airfare, hotels, food, tours etc./ Things to remember: passport, book your ... Read More
If you fly from the East Coast to Hawaii you may spend 11 hrs flying. However, 5 1/2 hrs to SFO, hop in a cruise ship and you maybe saving $1500 if you count airfare, hotels, food, tours etc./ Things to remember: passport, book your tours before you leave home, otherwise you may find later on the ship your tour is closed. If you are traveling from SFO remember the avg temp is 61degrees. from Nov-May. Be prepared to feel cold weather, rocky seas and winds upwards of 25 knots for 6 of the 15 days you are sailing. Bring warm clothes for 10 days at sea. We brought bathing suits but the pool temperature was in the low 70s. If you are courageous you may watch movies outdoors. Book your transportation from SFO airport to Pier 27 and back as soon as you sign up for the cruise. Warning, it may take up to 1.5 hours from the airport. Our trip took that long on a Sunday at Noon. It took 35 minutes to travel two blocks at Embarcadero. Tours are very short, the best is the Arizona-Missouri Memorial. Be prepared to just bring a camera, tons of people go thru everyday and the security folks make you rent lockers at the reception center. This forces the rest of the tour group to wait for you to return to the bus. Hilo, Maui and Makawao are excellent tours. Unless you need to find a Pharmacy, the Ensenada tour is not worth getting. Oh, yes, the Pharmacy is 50 meters from the ship. The activity crew keeps you busy all 8 days at sea. Between Hula, line dancing, Ukulele lessons, Hawaiian history, art, photography lectures, Who can forget gambling? How about Bingo? At Happy Hour you can BOGO at 1/2 price. You can eat practically 18 hours a day and just in case you get up in the middle of the night hungry, just walk to the coffee shop and get a snack and a latte. Feel nostalgic? Go to the nightly shows and listen to your favorite tunes, magicians, dancers and stale jokes comics. Feel hungry after the show? Go to the pizzeria for a couple of slices. After all of these, you only wish to had less time at sea and more time in Hawaii. After we arrived home we couldn't wait to go back to work, we needed the rest........ Read Less
Sail Date April 2017
I would give this cruise four or five stars except for the problems that occurred due to the ship's being damaged. Our second cruise on the Grand Princess. Embarkation very easy. Love all the sea days on this itinerary. We had a ... Read More
I would give this cruise four or five stars except for the problems that occurred due to the ship's being damaged. Our second cruise on the Grand Princess. Embarkation very easy. Love all the sea days on this itinerary. We had a full suite and it was great to have that much room. Food and service in dining room were very good. Excursions were good—I use a mobility scooter and Princess's excursions staff made sure I could comfortably go on the excursions I chose; also I was able to use the tenders. The folks running the excursions were also very accommodating. Loved the ukulele classes. My absolute favorite activity was being tossed around in the swimming pool. We were very unhappy that we had to FLY home due to the ship damage (we hate flying and picked this cruise specifically because it was round trip from our home town). The staff tried hard to accommodate everyone, but they were unable to help with my needing to buy two seats on the airplane or with shipping my scooter battery back home because it was too large to bring aboard a commercial airplane. However, Princess's compensation for the problem was generous. Read Less
Sail Date November 2016
This old lady holds up remarkably well...yes age is apparent but not really noticeable...a few stains here and there and rust is normal....food is best at the Crown Grill, Sabatini's is overly rich in butter and garlic...I find the ... Read More
This old lady holds up remarkably well...yes age is apparent but not really noticeable...a few stains here and there and rust is normal....food is best at the Crown Grill, Sabatini's is overly rich in butter and garlic...I find the MDR's noisy and the food soso...the Horizon Court is awful BUT great salad fixings that are very fresh for a perfect lunch...the ice tea can range from great to hints of chlorinated...yuck...coffee is decent However, the real magic was my full suite aft...quiet...roomy...with an incredible wrap around balcony...spent many hours dozing, reading, eating and gazing at the sea...the screw cavitation rumbled, the stern moved and the wake white noise all rocked me to sleep at night and my frequent naps...I found the rest of the ship crowded and noisy...the music mediocre, the entertainment corny...lots of selling of stuff...stores overpriced...excursions overpriced...spa massage average and overpriced with irritating sales job...there is a great hideaway, starboard deck 15, just outside with really comfortable chairs, shaded and not crowded...great for the kindle crowd...enjoyed the elite lounge canapés at 5:00 pm where I met new friends for the cruise with great drink specials...I rented convertible on Big Island through Hawaii Discount rentals...perfect choice for the day...also went with Blue Hawaiian Helicopter tours (significantly cheaper than Princess) for a bedazzling tour of Kauai ( best island for Helicopter tour)...a must do...shuttle to and back to pier with great staff...I enjoy sea days and there were plenty (9-10) as opposed to destinations...but Hawaii is magical except for Honolulu where I remained aboard...hot and humid except for the cooler less touristy Hilo...Lahaina, Maui is quaint mostly shops and beaches but a great cool park right by the tender pier...great for stretching out and watching the surf and water roll in....Ensenada is funky Mexico...crowded and poor...grab a cab (extremely cheap $2.00 per person) and go to downtown for beer, margaritas, guacamole and nachos with new found friends from the ship.... I must admit that my voyage would not have been lovely if I hadn't been a full suite aft (Dolphin deck vista largest and best value) morning breakfast delivered, In room dining from MDR menu, free laundry and dry cleaning, chocolate dipped strawberries every afternoon, private elite lounge for cocktails, quiet, roomy with an impeccable at your service stateroom steward...It felt like my own yacht many times...it is the only way to do it...re-booked the same suite for the Mexican Riviera next year...I will do Hawaii again Read Less
Sail Date October 2015
This was our first visit to the Hawaiian Islands and our longest cruise we have taken. There was very little we did not enjoy and were overall pleased with our cruise. This cruise was during Christmas and New Years holidays. We flew to ... Read More
This was our first visit to the Hawaiian Islands and our longest cruise we have taken. There was very little we did not enjoy and were overall pleased with our cruise. This cruise was during Christmas and New Years holidays. We flew to San Francisco a day early in order to avoid weather related issues. It was good thing because one hour after we left, they closed the airport and the next day was miserable for all travelers. We stayed at the Tuscan Inn near the port. It was a very nice hotel and convenient to most tourist attractions. We visited Alcatraz and found it to be one of the most interesting museums we have ever been in. The island is very accessible, having a cart that will take you up and down the steep pathway. The rest of the tour is pretty accessible with only a couple of places that are not. It was nice to see the ship as we traveled back and forth to the island. We also visited the Walt Disney Family Museum in the Presidio. It is an interesting museum, focusing on his life and accomplishments. The worst part of the museum is getting there and getting back. Cab service is very spotty and even if you do call a cab, other guests may take it and the cab companies offer little help. Embarkation was pretty smooth. We waled the 5-6 blocks from the hotel, a flat, easily accessible route. There was a long line but it only took about 30 minutes to get helped. After that it was pretty quick to get on board and to our room. Since we had eaten lunch prior to boarding we didn't feel the need to join the crowds in the buffet (a smart move since the food will get old pretty fast). We noticed that the hallways were a little wider on the Grand than other Princess ships so that a wheelchair could get down the hallway with carts in it. Unfortunately, there was no way to make it down the hallways on the last night, with all the suitcases in the hallway and the such. We left San Francisco late, well after midnight. We heard from other guests that were disappointed they didn't get to see the ship go under the Golden Gate Bridge, one of the reasons they chose the departure from San Francisco over Los Angeles. The Captain did very little to keep us informed and took very little responsibility for the delay. Food was generally good though it would have been nice to be warned about the day they decided to display a cooked pig in the buffet, complete with eyes. Needless to say, we lost our appetite that day. We ate most of our breakfasts in the buffet, where the crew were very helpful in carrying trays and finding us a table that would accommodate the wheelchair. We were not impressed with breakfast in the dining room as the servers were rather rude when I only wanted a small breakfast. Nearly all of our dinners were in the dining room on the traditional dining plan. This was our biggest grief aboard the ship, combination of the design of the ship and the need of able-bodied to refuse to walk down stairs. The Botticelli Dining Room is located on the 6th floor and is only accessible via the aft stairs or elevators. To make matters worse, there are only two elevators that serve the sixth floor. Many people who are able to walk up and down stairs chose the elevators instead, resulting in some long waits for us to get to dinner. We learned to give ourselves at least 15 minutes to wait for an elevator and that going up to the 14th floor and then catching one of the two elevators to the 6th floor was sometimes the best way to get there. Unfortunately, we did not have any other options on the way up. Patience was the name of the menu for dinner. Once we did arrive, the food was very good and beautifully presented. We were pleased that there lots of lectures and things to do during the day, especially "at sea" days. Lectures about the island history, geography and animal life were all very interesting. Movies under the stars had pretty good movies, though not overly attended. Disembarkation was mostly smooth. There is always a lot of grumbling about the process, especially from people who think they know better and think they should be catered to. Princess asks people to be out of their cabins by 8 am but with the last group leaving at 10 am, it will leave lots of room for grumblers. Princess provided an accessible van for our airport transfer which was very much appreciated.   Read Less
Sail Date December 2013
Grand Princess Ratings
Category Editor Member
Cabins 3.0 4.0
Dining 4.0 4.0
Entertainment 3.0 3.7
Public Rooms 3.0 4.1
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.8
Rates 4.0 4.0

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