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4 Helpful Votes
Sail Date: August 2018
Chose this cruise to celebrate our 50th wedding anniversary. It became a bus tour because Grand Circle did not give us the option to postpone this cruise to a time when the water level would not be low. We did not cruise and had a bus ... Read More
Chose this cruise to celebrate our 50th wedding anniversary. It became a bus tour because Grand Circle did not give us the option to postpone this cruise to a time when the water level would not be low. We did not cruise and had a bus tour for $12,000. They were aware of the water level problem because they had a prepared presentation regarding the water level. Terrible disappointment and we were offered a $200 credit for a future cruise to take before August of 2019. We paid for a river cruise this time! The owner, Harriet Lewis, and CEO, Chris Zagmont, do not even respond to personal letters to understand how disappointing this trip was and they do not care! An optional tour of the Salt Mine presented in our personalized booklet was not offered due to low number of passengers. They knew how many passengers were on this tour before they printed the booklet and showed it as an option.We had to unpack before they told us our ship could not sail, bused up to another ship where we unpacked and then were told this ship could not sail either![ Stayed in hotels where cruise experience of socialization, dance, wine, which was supposed to be included, were not available. We would have gone by bus if we wanted a bus tour but Grand Circle Travel decided that we did not need this river cruise and took our money anyway knowing they could not provide what was promised. Murphy beds in abins prevent spouses to sleep together. Curtains had to be closed since ships park close togetherf. Dark room all the time. No compensation for window room when sent to hotel. Go on another line!!!! Read Less
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