The cruise it's self was excellent, the staff very attentive and the food good. I really couldn't fault the cruise, HOWEVER, I very nearly didn't go as my experience of the UK Customer Service department was utterly appalling and I thought if this is the way the cruise will unfold I wasn't interested. Facilities on the ship were good but limited, the itinerary was excellent and they obviously had ...
We had already spent a week in Germany, so this cruise originated near the Germany-Austria border and continued east through Austria, Slovakia, and terminated in Budapest, Hungary. This was our first river cruise.
The positives:
1) beautiful ship, with luxurious public spaces
2) first class accommodations (the cabin was much larger than an ocean cruise ship)
3) excellent service ...
A distressing outward journey to reach this cruise is still colouring our view of the trip. Our verdict on whether Scenic goes on to a "never, ever again" list awaits a ruling from their Customer Service Department on whether we will be refunded for additional tickets we were forced to by en route to be able to reach Bordeaux.
This was our first cruise with Scenic. We were interested in the ...
Our first river cruise after many big sea cruises, and it was fantastic! Avalon did everything top notch. The staff was very friendly and knowledgeable and went out of their way to make sure that everything was great. Floating down the river was so relaxing and the scenery was beautiful.
Our cabin was on the top floor and the view from it was great, especially from the bed facing the window ...
We had been on three previous Viking River cruises and decided to try something different. We wanted to do two weeks in Italy and three days in Paris and three in Barcelona. The location and sailing date fit our schedule perfectly.
We were hauling our bags from the hotel when the crew spotted us a block from the boat, Several of them jogged up the block to greet us and help with the bags. It ...
We chose this cruise because of the date, other traveling partners could go, the location, and the brochures from Viking. It was very easy to work with Viking. The facilitation of the air travel, the connections, the flexibility, when doing live chats with Viking all made it enjoyable. I don’t think there’s anything they could’ve done differently in order to make the cruise more enjoyable. My wife ...
Viking has a wonderful reputation. It is well deserved. The River Cruise far exceeded expectations. The transfers to the ship were well planned and effortless for the guests. The staff were exceptional. They were competent, professional, personable, helpful, welcoming and warm. They made our time on board very enjoyable. They were concerned with the guests comfort. Great suggestions about food ...
We had done the Rhine River 5 years ago & loved it so we decided to do another with our family members.
Everything about this cruise was excellent from landing at the airport to embarking & disembarking the ship. The food, service, bar (top notch liquor) & excursions were amazing. The staff goes out of their way to make sure you are extremely happy & comfortable with everything on the ship. ...
We had never been to Portugal, so this cruise seemed like a good way to learn about the country, its people, products, and history. We were not disappointed! We especially enjoyed all of the winery visits and port wine samplings! Program Director Radim was very knowledgeable about all things Portuguese, as well as details of each port of call along the Douro River. He was also in Madrid, where ...
Very interested in learning more about French wines, having a luxe experience and taking our first river cruise, the 11 Day Bordeaux trip on the Diamond jumped out at us. We paid in full over a year prior to sailing and were expecting a 5 star experience. The trip fell a bit short of exceptions. First of all, the entire crew was five star, headlined by Yvonne, cruise director, Miguel, assistant ...