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7 Genoa P&O Cruises Ventura Cruise Reviews

Have cruised with P&O once before (Oceana) and Ventura is certainly a more modern ship but, considering the size of the ship, the facilities are not much better. The library is very poor, shops not great, and standard of food not as ... Read More
Have cruised with P&O once before (Oceana) and Ventura is certainly a more modern ship but, considering the size of the ship, the facilities are not much better. The library is very poor, shops not great, and standard of food not as good as we remembered. Like many people, I object to paying extra to eat in a "speciality" restaurant; all the food should be of an equal standard. I got tired of seeing the same salad options coming out again and again at the buffet. Waiter service was good in the restaurant but poor in the buffet and patchy in the bars (where the price of drinks has shot up since our last cruise) - I saw two serious health and safety incidents where they were slow to react and did nothing to warn passengers of potential hazards. The theatre is not able to accommodate even half the number of passengers on board, and the only way to guarantee a seat is to get there at least thirty minutes early, which usually means missing something else. Also, the sound level was way too high, with the bass reverberating through your seat. In general, the on-board activities seemed to be less plentiful than on our previous cruise, although the Entertainment team (under-strength because of illness) worked very hard, especially Chris, and most of the performers were good - no celebrity speakers this time. I've seen lots of comments about P&O staff failing to enforce the rules about not reserving seats and sunbeds, so this has clearly been a problem for a long time and it still is a problem. On the plus side, the cabin was spacious and comfortable, although the contents of the TV channels are absolutely dire - you even have to pay extra for films. Nor do they have the radio requests show that they had on Oceana. The ports of call were fine but the excursions are still grossly overpriced. We would go on Ventura again but stay clear of school holidays. Read Less
Sail Date October 2014
Cruised on Ventura from Genoa stopping at Livorno, Naples, Dubrovnik, Venice then back again via Kotor, Corfu, Civitavecchia and Ajaccio (Corsica). An excellent itinerary which enabled us to visit a few “must-haves” and re-visit a few ... Read More
Cruised on Ventura from Genoa stopping at Livorno, Naples, Dubrovnik, Venice then back again via Kotor, Corfu, Civitavecchia and Ajaccio (Corsica). An excellent itinerary which enabled us to visit a few “must-haves” and re-visit a few others as well as some we probably wouldn’t have gone to otherwise. First of all, Ventura is a large ship and it takes the best part of 2 weeks to find your way around. Our cabin was an inside on deck 14 and was comfortable and not at all claustrophobic. We had wondered about this having had a balcony in the past but, considering how little use we had actually made of one the extra cost seemed pointless and, in fact, proved the case. The only downside in the cabin was just one chair. Plenty of hanging space beside the bathroom with a cupboard and a safe there as well. Bathroom was perfectly adequate, similar size to other ships we have been on. The cabin has a TV with a useless selection of channels, a kettle and tea/coffee, a hair dryer and a fridge. Dining is in one of three formal dining rooms at either fixed times or, in two of the restaurants, what they call freedom dining where you turn up and are allocated a table. There are two speciality restaurants, Marco Pierre White and East, and there is a supplement to eat in them. On the 15th deck aft are two buffet-style restaurants where you elbow your way around selecting food then walk miles to find a table somewhere. Coffee and water are available from machines (mostly not working) and at breakfast only they also provide fruit juice. We generally chose to eat our three meals in one of the restaurants where you were given a table and waiters brought everything to you. Can’t understand why anyone endures the buffet bun fight! There is also a pizza stall beside one of the pools and a Costa coffee shop, probably the only way to get a decent coffee on board! There are four pools for cruisers plus a small one on the foc’sle which seemed to be crew only. Loads of loungers, packed in like sardines so you could always find somewhere to rest. There is a well equipped gym forward on the 16th deck and, beside it, a Spa offering treatments for trivial amounts like £75 a pop. Needless to say we didn’t partake! At the rear of the ship is a children’s area with what looked through the windows like a soft-play area and there is a small poll adjacent. Unfortunately they permit smoking there so it may not be an automatic choice for small children. Above this there are nets for golf practice and there may be other activities there but we didn’t explore. It may only have been this particular cruise but, for some reason which was never explained, the room service offering of bottles of spirits was not available so bring your own as P&O seem quite happy for you to bring it aboard. I suppose they would draw the line if you arrived with huge quantities of booze but if you like a drink in your cabin it seems you are best to take your own. On a 14 day cruise they time it so there are four “black tie” nights and most people seemed to have either a DJ or suit and tie. They seem quite particular about it so if you go without you will probably have to eat in the buffet those nights (unless you buy or hire on board that is - they seem to have availability). Just a few brief details of the destinations as most will have been there or can find better details elsewhere. P&O are good at laying on shuttles at those ports where you need one so unless you are on an organised tour you can get transport into the towns from the dockside. Royal Caribbean were particularly poor in this respect. Whether or not you paid for these shuttles depended on the type of booking you had so, in other words, the late availability cheapos probably have to pay. Livorno is the stop for Florence and Pisa, Naples for Pompeii, Herculaneum and Sorrento. Dubrovnik, despite being in the EU, still used its own currency, the Kuna. The ship will change at 1.8 odd kuna to the euro but will only take back 50 kuna notes and above, no coins or lesser denominations. Just inside the city gate there is a shop with a bureau de change and they were offering a better rate, 1.9 something to the euro. At the end of the day do you really want to be left with a load of useless kuna so best to ask if they accept euros and, if not, walk away. Behind this bureau is a restaurant with a toilet and they take 1 euro to use it. By the way the supermarket at the dockside only takes Kunas or, I think, credit cards so save yourself the walk unless you have kanas to get rid of. Kotor is very picturesque and probably not somewhere you would finish up other than on a trip like this. It is a bit like a mini Dubrovnik with a medieval walled old town. For the fit and healthy there is a steep climb up the hillside and for the rest of us there are a few cafes, lots of souvenir shops and a couple of ice-cream stall. There is a public toilet which is signposted and a couple of ladies sit outside collecting your 1 euro to go in. A more leisurely walk up some of the walls takes you past some peoples gardens to a view over the harbour. Watch how you walk here as there were used syringes about. Back down at street level there were a few females begging so just like home really! Corfu, or more precisely, Kerkira where the ship docks is a short shuttle bus to the old town. The Russian navy was in town when we were there and the sailors were busy snapping up fake Rolex watches from the many Africans. There are lots of shops selling designer name goods at knock off prices but in between there were some genuine stores too. Unless you really want a Calvin Klein belt for 2.5 euros or a Gucci bag for little more you may want to search out the shops that don’t have these bargains for the real thing. Naples has a duty free shop after you go through dockside security before you board the ship and is useful if you need to stock up. Ajaccio is a pleasant town with streets close to the ship to stroll around in and a market just near the dock selling mostly cheeses and meats with a wine stall. Carry on up the street until you come to a Spar supermarket (Yes they have them there too) where stuff is a bit cheaper. If you are in a sunbathing mood there are beaches nearby. Hopefully this will be of some help to future travellers. One point worthy of mention was an incident affecting the ship when travelling between Dubrovnik and Venice. A sudden squall hit the ship and caused it to list some degrees to port, sufficient to wake everyone as everything crashed off the cabin surfaces and we had to walk downhill to get out of our cabin. More worryingly, however, this listing persisted and for around three hours we all waited to see if it would carry on tipping over. As you no doubt know, ships bob about on the sea, but when they bob one way they immediately then bob the other way. That is the theory but in this case the other bob just didn’t happen, hence the worried looks. Our captain spoke once briefly from the bridge, told us this was normal and we should all go back to our coff….sorry cabins. Having seen the wreck of Costa Concordia in Genoa on our way to the ship it was not a reassurance that gave us a great deal of comfort. It turned out the following day that the cause of the persistent listing was the fact that the swimming pools on deck 15 had emptied out and the water was swilling about in the space enclosed by glass panels on the port side with nowhere to go. Not only that but another passenger told us that her daughter had experienced the self-same thing on her cruise with Ventura in June of this year. So there you are. If the ship suddenly lurches to one side and stays there it is nothing to worry about. Just don;t ask us to cruise with Ventura again.   Read Less
Sail Date September 2014
The basics of life on the Ventura were well organised by P and O. The essentials of cabin management, feeding and entertaining the passengers were all well organised. All facilities seemed to function well, in particular the warm clean ... Read More
The basics of life on the Ventura were well organised by P and O. The essentials of cabin management, feeding and entertaining the passengers were all well organised. All facilities seemed to function well, in particular the warm clean swimming pools were much appreciated. General cleanliness around the vessel was impressive. Staff were enthusiastic and efficient in carrying out their tasks. However the sea passage from Dubrovnik to Venice was something else. I am amazed that my wife slept through the whole episode! I say that because she is prone to motion sickness, and if she had been awake she would almost certainly have been ill! As far as I am concerned this started around 1.30am, when I awoke as the ship was swaying badly and pitching hard up and down into obviously a heavy sea. I guess we were lucky with a cabin close to the bow so that we did not suffer from the pronounced swaying or leaning that others have reported elsewhere. I can recall the thunderstorms and lightning we had observed before retiring the night before, but had no idea of the mayhem they would cause in the middle of the night. I tried to get out of bed and found it hard to stand up, as since we were in an inside cabin we had no reference as to what was level! I was never aware of the apparent broadcast by the Captain at about 2,30am, which has been widely reported elsewhere. I only know that my last recollection of being awake and bouncing was about 3.30am. Although the captain toured the dining rooms the following morning to reassure passengers, his answers to my questions were largely humorous jibes which I did not find entirely helpful. AS an experienced traveller I asked him to confirm that such storms were unusual in the Mediterranean. He replied that "we certainly found one last night." I then asked if he had been on the bridge at the time? His reply was 'Not initially but I was straight after the phone rang." I am afraid that I find the response inadequate. This captain was always full of flippant apparently humorous remarks during his broadcasts especially as we were about to leave port. His standard phrase was something like, "the chief engineer assures me that the rubber bands have been fully wound to enable us to leave port on way to 'X'." I didn't find that funny, and anything he is reported to have said in the early hours of the morning as we were bounced around like a cork, I would probably have dismissed as well. As a retired airline pilot we were always advised don't try to be humorous with passengers during public address announcements as the passengers need to be assured that calls from the captain are responsible instructions particularly when emergency procedures may subsequently be required. I find it even more worrying that as far as I am aware there has been no official statement from P & O at all. Other reports on the internet, confirm what I observed that night, and indeed some suggest that the Ventura was built with a shallow draught which it seems is likely to lead to instability when adverse weather strikes. Read Less
Sail Date September 2014
A 14 nights cruise on Ventura from Genoa. We choose a cruise on the itinerary and value, and we have no loyalty to any cruise line. We tend to book late and have a balcony. Cabin 4/5 - D614 Superior Deluxe Balcony port side midships on ... Read More
A 14 nights cruise on Ventura from Genoa. We choose a cruise on the itinerary and value, and we have no loyalty to any cruise line. We tend to book late and have a balcony. Cabin 4/5 - D614 Superior Deluxe Balcony port side midships on Dominica deck 9. Approx 30% larger than a standard balcony cabin. King bed with quality linen and pillows. We slept well - very quiet. Plenty of UK 3 pin sockets and a few US flat 2 pin 110v sockets. Large lounge area with sofa (a double sofa bed). 2 flat screen TVs - one facing the bed and one facing the lounge area. Kettle & large fridge. In the Superior Balcony grade, you get a bottle of Champagne and box of chocolates on arrival, an atlas, binoculars, robes and slippers, plus canapés and fruit once a week. Plenty of storage space and a large digital safe. Plenty of glasses etc. Housekeeping twice a day. A reasonably sized balcony with 2 lounger chairs and a small table. The larger rooms on decks C and D stick out further than those cabins above and are hence overlooked. This is the price you pay for a larger room or bigger balcony. Bathroom 4/5 - normal cabin size with a full size bath and shower above. Lovely White Company toiletries (deluxe balconies only). Shaver point. Food 4/5 - Cinnamon and Saffron for evening Freedom dining. Bay Tree for fixed Dining at 18.30 and 20.30. Saffron for waiter served breakfast, lunch and afternoon tea. We were allocated Freedom Dining in Cinnamon - we ate here most evenings and enjoyed sharing with new people each night, though we do like to break it up by eating elsewhere. The food and service were generally very good. There is no doubt that over time the quality of food on cruises has drifted downwards as prices and profits have been squeezed and it is perhaps no longer "fine dining", but the food is still very good. Entertainment 4/5 - everything was good that we saw. We particularly like the Headliner shows. The main shows are very popular and you need to get to the Arena Theatre 10 min before the show starts. Often, late arrives would be left standing or sitting on the steps. Ship 4/5 - still in good condition. Considering the ship had over 3,000 passengers on board, it never felt too crowded, except on sea days, when we were shocked at how packed the open decks were. Every sun lounger was taken and they were crushed together like sardines, with nowhere near enough deck space for all the passengers on sunny sea days. There were lots of sun loungers stacked up, but no deck space to put them. As often is the case, reserving loungers was endemic, despite warnings in the Horizon daily information sheet. Can't blame the Germans on this ship!! Service 5/5 - we found the staff hard working, efficient, helpful and courteous at all times. Our cabin steward Amelita looked after us very well throughout. Value 5/5 - we booked 10 days before we sailed. We had the choice of a standard balcony at £1,249 per person or £1,349 for a superior balcony - we chose the latter. Great value for a 2 week cruise Med in August including conveniently timed flights and transfers. The daily tip charge of £3.95pp is reasonable, as are the drinks prices and the fact that you can bring some booze on board at ports for consumption in your cabin. Overall 4/5. Hard to fault P&O these days. Sure there were some minor niggles (when isn't there), but overall this was a lovely cruise with a great itinerary and we have no hesitation recommending it. DAILY LOG Day 1 Embarcation in Genoa - a 10.35 departure Titan charter flight from East Midlands to Genoa. We had prebooked our seats. Nice leather seats and reasonable legroom. You can purchase food and drinks on board. The flight took 1hr 45 min and was on time. No collection of bags required at Genoa airport. We were whisked swiftly though to the transfer bus. Lots of P&O staff guiding us. At the port, the cruise check-in was very efficient and we were in our cabin by 14.00. The bags arrived soon afterwards. So from taking off to being on board ship was 2 1/2 hours - remarkable. We did not go into Genoa, but had lunch, unpacked and got to know the ship layout again. All on board by 18.30 and we sailed away at 19.00. Nothing much to see on the sail out except a beautiful private yacht in the harbor with its own helicopter. There was the standard muster drill at 18.30 before we left Genoa. We ate in Cinnamon. Too tired to watch the show. Day 2 Livorno - we docked at 07.30. Not a very pretty sail in. We have been to both Pisa and Florence a number of times before, though not cruising, so we just strolled around Livorno. You cannot walk in the Laverne dock area for safety, so free shuttle buses are provided which takes you into the centre (Piazza Grande). There is a tourist information there. You can get a bus from here to Pisa and Florence for €10 and €15 respectively. The Central Station is a 10 min walk away. We walked along the Via Grande to the central fort, which is surrounded by a wide moat. There are numerous canals in the historical centre called the Venetian Quarter. Plenty of interesting churches to visit - Santa Caterina was lovely. All on board 19.00 - sail away at 19.30. Dinner in Cinnamon. The show was very good - Mark Walker, a multi-talented singer, musician, comedian and impersonator. Day 3 at sea - we walked 4 miles (10 laps) of the promenade deck (0.4 miles per lap), then worked on the tan in the afternoon. First Formal night. Captains cocktail party, then we ate in Cinnamon. The show was The Headliners doing music and dance from well known stage shows - excellent. Day 4 Naples - a pleasant sail into the Bay of Naples. We docked at 08.00. Gangway open 08.30. We walked to The Central Station - a 2 km stroll. and took the Circumversuvian Line to Pompeii. - one level below the main station - €2.90pp single fare. The train takes approx 20 min. The entrance to Pompeii ruins is by the station. €11 entrance including a site map. It's a huge site, so take strong shoes. We arrived there before 10.00. By 12.00 it was getting hot and busy with tours, so we left. We took the same train back to Herculaneum for a quick look at the small ruins (€11 entrance), then back to Naples and we were back on the ship by 15.00. I've been to Pompeii before, but it was my first time to Herculaneum. A nice day. All on board 17.30, with some late tour arrivals at 17.45, which didn't delay us. A nice sail away from Naples at 18.00 past Vesuvius, Sorrento, Capri and the beautiful Amalfi coast. We ate in Cinnamon. The show was an excellent trio of male singers doing classic soul and Motown sounds. Day 5 - at sea - a nice sunny sail down the west coast of Italy, through the narrow Straits of Messina between Italy and Sicily and into the Ionian Sea. I ran 5 miles around the Promenade Deck in the morning, then spent some time in the sun. Freebee canapés delivered to the room. Second formal night. We ate in Cinnamon. A fine show by the Headliners "Reel to Reel" - music from British films. Day 6 - Dubrovnik - a lovely sail in. We docked at 08.00. There was a shuttle bus from the harbor to the Old Town (£4.50pp each way but worth it). We've walked the walls here before, so we spent a few hours wandering around the streets and the marina. It was a very hot day and the city walls looked very busy. We ate in the main buffet, as it was Tandoori night - very good. The show was another excellent set from Mark Warner. A completely different show from the one a few nights ago. Day 7 - Venice - we arrived at 12.15. It takes a while to enter Venice and larger ships have to be assisted by tugs. It is wonderful to sail into Venice Lagoon, then along the Canal San Marco and past the Grande Canal and St Marks Square - magical. Larger ships will not be able to do this next year and will have to dock elsewhere. We got the People Mover from the cruise terminal to Piazza Roma. €1.30pp each way, or you can walk it, as it's not too far. We walked from Piazza Roma to St. Marks Square and got a Vaporetto (water bus) back €7pp, which takes you fully down the Grande Canal. We spent the afternoon wandering the streets of this wonderful city. You can get a P&O water shuttle from the terminal to near St Marks. £15 for a day unlimited use or £25 for 2 days, but the shuttle does not go down the Grande Canal, whereas the Vaporetto does. It is good value though if you just want to get quickly to St Marks square and back. Dinner in Cinnamon. The show was Reflex - the Headliners doing music and dance from the 1980's. A good lively show. Overnight in Venice. Day 8 Venice - we met our friends Peter & Janet who were doing the same 2 week P&O cruise, but from Venice. We used the P&O shuttle boat from near the ship to St Marks. Very efficient. We walked miles around Venice and got lost again. A wonderful sail away sipping cold Prosecco as we drifted slowly along the San Marco canal and past St Marks as the sun set. One of life's great travel experiences. After dinner in Saffron (though we were allocated Cinnamon, you can mix the 2 Freedom dining locations) we had a late night drink in Metropolis. A bit choppy overnight with the win reaching a max of Force 11. Day 9 at sea - we did 10 laps of the promenade deck. Then a few hours in the sun. 3rd formal night. After dinner in Saffron we watched the Headliners show in the Arena theatre - quite a good song and dance show. Day 10 Kotor - we set our alarm for 6.15 to watch the beautiful sail in. Kotor is at the end of a narrow river valley. We docked at about 08.00. We had to tender into town. We went to The Tamarind bar and got a tender ticket. We were called about 15 mins later. It was a lovely 10 min tender ride to the dock. Kotor is a small and pretty fortified city. We walked the 1,352 steps to the top of the fortress. Fab views from the top. We had a beer and wandered around the cobbled streets. All on board 18.30 and a lovely sail away back down the valley. Dinner in Cinnamon. After the steps, we were too tired for the a show. Day 11 Corfu - a nice sail in past the old fort. We docked at 08.00. We took a short shuttle bus to the old town €1.50 each way. We then walked the short distance to the bus station and caught a local bus to Paleokastritsa (€2.60) each way. A cab would be €50 each way. Paleo is a lovely cove and beach with clear water for swimming. We later caught the bus back to Corfu old town and spent a few hours wandering around the cobbled streets. All on board 17.00. A pleasant sail away. We had dinner in Saffron and did not go to the show, but listened to the pianist in the Atrium. Day 12 at sea - a lovely sunny day to top up the tan. We sailed through the Straits of Messina late morning and then sailed past Stromboli at 13.00. Fourth formal night. We watched the Headliners show in the Arena theatre - a fine medley of songs by the Headliners from Rogers & Hammerstein. Day 13 Civitavecchia (for Rome) - we arrived at 07.00. The gangway was open at 07.15. The weather suddenly closed in and we saw a number of tornados out to see. A free shuttle bus is provided by the port into the town. We have been to Rome before a couple of times (not cruising). Rome is 1 1/2 to 2 hours each way by road. I don't think you have enough time there to do it justice - much better to fly in and see it properly. We strolled along the Civitaveccia promenade to the central station and took the train to Santa Marinella (10 mins) - a pleasant seaside town (€1.10 each way). Last port return shuttle bus was 18.00. All on board 19.00. The weather was cloudy for the sail away. We had a nice meal in East (£15pp cover charge) and didn't go to the show. Day 14 Ajaccio - we arrived at 08.00 directly on the dock. It is only a few minutes walk into the town. Ajaccio is a very nice, small town with a marina, fort and some nice beaches. We spent a few hours strolling about the tree lined boulevards. Napoleon was born here and his image abounds in bronze. You can easily see it all in a few hours. All on board 16.00. A pleasant sail away and a lovely sunset. We had the "Food & Wine pairing dinner" at The Glasshouse. A cover charge of £30pp applies which includes a glass of wine with each of the 4 courses. There is a set dining time at 18.30, but even though we had pre-chosen our food, we still had to wait until 19.20 for any food. Excellent quality food and wine - 4 courses and 4 wines, with an explanation of each course. A lovely meal in a nice setting, but I could have done without the theatrics of clapping the chefs and waiters etc. An American chap even stood up and gave a short speech in celebration of the event - not sure what that was about. Suitcases outside the cabin by 23.00 latest. There was good & detailed information regarding our disembarcation procedure. Day 15 - disembarkation - we berthed in Genoa before 6.30. You are supposed to be out of your cabin by 07.00, but our kind steward Amelita let us stay until nearly 08.00, as she had lots of other cabins to clean already. After breakfast, we passed time by reading in the peace and quiet of Metropolis on deck 18. Disembarcation is by a colour coding system, which is announced over the tannoy. We were called at on time at 12.30 and bussed to Genoa airport. We were then led to security and passport control. We didn't even have to think what to do. Titan flight ZT9402 took off on time and we had an easy flight back to the UK.   Read Less
Sail Date August 2014
This was our second trip on the Ventura and already had two cruises on the Azura. Ships are the same layout but still managed to take wrong turnings. On the whole though the ships easy to find your way around. Flew from Manchester, flight ... Read More
This was our second trip on the Ventura and already had two cruises on the Azura. Ships are the same layout but still managed to take wrong turnings. On the whole though the ships easy to find your way around. Flew from Manchester, flight P & O Thomson charter which was fine, all run to times. Airport to Cruise Terminal and Embarkation seamless, though had a wait of 20 minutes for Italian Police to show re embarkation. Accessed our cabin relatively quickly, luggage soon after. Greeted by a smiley Vijaya, very pleasant cabin steward who kept the cabin spotless. We were allocated second dining and our waiters were excellent, very friendly and efficient, no problems there, food was good with enough choices for all courses. We never used the alternative dining venues on this cruise, though have in the past and would say they are excellent. Used the dining rooms for all meals and found everything to our liking. Not too many problems finding somewhere to sit in the sun, when it was out, but then the ship was not full. Have been on the ship full and struggled to find sunbeds, so many reserved with towels. We never used the ships shore excursions, find them quite pricey in the Med, did our own thing. Our needs are relatively simple, overall had a really nice cruise, good food, nice bars, excellent entertainment, and really nice fellow cruisers. Shame about most of the weather. This is our second time at the Med round about the same time April/May, been told we were unlucky !! Won't try again at this time. Off to the sunny Caribbean again in February and on this same ship, which for us speaks for itself.   Read Less
Sail Date April 2014
Really enjoyed our third Ventura cruise which was excellent for the most part, The ship was spotless, the cabin steward Michael was efficient and kept the cabin like a new pin. The ports of call were lovely especially Kotor and Dubrovnik. ... Read More
Really enjoyed our third Ventura cruise which was excellent for the most part, The ship was spotless, the cabin steward Michael was efficient and kept the cabin like a new pin. The ports of call were lovely especially Kotor and Dubrovnik. The entertainment that we saw was very good. The food was in the main very good, However, meals now come with vegetables already on the plate whether you want them or not. Compared to our other eight P&O cruises we were disappointed with the staff around the ship, with the exception of our cabin steward, very few staff had a smile. The T. V. channels were the fewest we've had on any cruise, There were in total nine of them, four P&O channels, two news channels, two sports channels and just one other lifestyle channel. On other P&O cruises the captain gave regular daily updates on progress, weather and sea conditions for the day and night ahead, on this cruise the updates were few and you never knew when they were coming. At the second muster for those joining the ship in Venice the announcement was made that the Captain would soon be addressing the new passengers about safety on board, shortly after, the voice of the captain came over the intercom welcoming everyone on board which was fine and made you feel that as an individual you were important to the captain and his crew, until about 30 seconds after he had finished, the speech started all over again and we realised it was just a recording! Like many others have said, we feel standards are slipping with P&O. Personally I think that with the gratuities being taken up front there is less of an incentive for the ships crew to be as friendly as they used to be. All this aside we had a lovely cruise. Read Less
Sail Date April 2014
We have just returned from a 7 day cruise on the Ventura with some friends. Both couples have used P & O Cruises in the past and have had excellent experiences, however on this occasion we all agreed that there is something going wrong ... Read More
We have just returned from a 7 day cruise on the Ventura with some friends. Both couples have used P & O Cruises in the past and have had excellent experiences, however on this occasion we all agreed that there is something going wrong with P & O in respect of their staff recruitment, training and entertainment choices. Firstly, I would like to say that our cabin stewards were the highlight of our cruise in respect of staffing, they were excellent and interacted well, needed no prompting and were totally efficient - excellent experiences in cabins. However, the bar staff and catering staff looked dower, miserable and bored most of the time. Interaction was negligible and only if you spoke to them did you get a response that was one word or two. Staff in the entertainment teams were not of the standard we had experienced and we felt that they were better placed in a Butlins holiday camp. The Cruise Director was ineffective and totally lacking in direction towards his team and this gave us the feeling that the entertainment team were there to enjoy themselves rather that entertain us. The shows were mixed ranging from excellent to dire. Bar staff were too quick to try to take away your glass even when it was not empty and they pushed drinks every few minutes even when you had told the same waiter 'no thank you' only 3 minutes before. Only on dress nights did you know there was an officer crew on board as they were not very visual for the rest of the time. Customer services need to learn how to smile and understand that the reason you go to them with a question is that you don't know something and not to give you half an answer and leave you to work the rest out for your self. Photographers need to understand when you say no you mean no and not to be so pushy and disrespectful when engaging with people who know what the want. Our evening meals appeared rushed, there was no time between courses and the waiters kept clearing the table as each person finished an item, hence there was always a waiter hovering at the table. This appeared to be general to the whole of the dining room. The ship itself was clean and the food good, prices were fair and the cruise experiences was generally what you would expect, however on this occasion I would consider choosing another cruise company as it was obvious where P & O are making the cost savings/changes in their service, and they are not doing it very well. It was not only ourselves that noticed the changes as many times this same conversation was heard around the ship. The most uncomfortable aspect for all of us on the cruise was the amount of areas that smokers can go. When exiting the restaurants with your buffet to sit by the pool, it was unpleasant to have to walk through the smokers and when there were no tables available having to sit amongst them when eating your meal. P & O appear to be catering to the smokers far too much. Our last cruise was with Princess Cruises and I am sorry to say that they knocked spots off the Ventura in all aspects of our cruising experience. The staff must be doing what has been instructed as the above was throughout the cruise and no one person can be blamed, this appears to be a culture that is being developed. If this is the standard that is going to be allowed to develop them P & O as a premier line will lose its reputation and customers to other companies.   Read Less
Sail Date April 2014
Ventura Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 3.0 3.9

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