Genoa to South America Cruise Reviews

Pros are supposed to go before cons, so I will put the positives first, but please don’t miss the negatives later in this review, because although there were a few redeeming qualities, make no mistake, I would never sail with MSC again. First positive, all the staff below the managerial level deserve to be commended for being true, if not powerless, delights. We had many wonderful interactions ...

If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...

My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...

A) Embarkation: MSC allows passengers to choose a timeframe for embarkation. It was very fast and efficient. We had 11:00 to 12:00, and by 11:40 AM we were already inside our cabin. B) Cabin: extremely comfortable. Large, modern, spacious. Sofa is quite big for a ship cabin. Wardrobe and storage are limited, which is a little tough for a long trip like ours. Bathroom is modern and efficient. ...

Subject: Our experience on board the MSC Fantasia cruise ship. Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20 2019 in Santos (Brazil). On November 2, 2019 we flew with the KLM to Milan. That went well. Then we drove a shuttle bus to Genoa, a journey of more than 2 hours. We had a cup of coffee on the plane around 10 a.m. and then nothing more. We did ...

Told 4 crew about the ordeal including reception who told us "Management has been informed". But nobody ever came to see us or even check if we were ok. Sent an email to customer service department highlighting that this was totally appalling, but they didn't see it that way - "I’m sorry to hear that you felt a lack of support from staff on board. Unfortunately, after the local police have been ...

This was a slow way to return to S. America and the ports made this a good choice. The ship was fairly full with guests from Spain, Italy, Finland, Russia, Switzerland, Holland, France, Argentina, Germany, Brazil, UK, USA and others. Embarkation was slow in Savona, took us two and a half hours to get onboard. The food was Italian as expected with some unusual options such as pasta with squid, ...

The enticement? Interesting ports in Europe, Africa and South America. Our first cruise experience. We agree it might be the last one. Looking back it was frantic from the moment of embarkation in Genoa. Long line ups, hours of waiting. It's true that the ship houses over 3000 passengers, but knowing that beforehand, the process should have been smother. The cabin we had , with balcony, was ...

Just completed a crossing of the Atlantic Ocean from the Mediterranean to South America. The ship's staff were great. Very helpfull, polite and happy. Perhaps as many of them were heading to their home country. Lots of good humour and they seemed to be interested in you. Lots of information provided by them on the areas of our onward journey. The ship was very clean and facilities were good. ...

This was a repositioning cruise that was excellent value for money. The staff were wonderful, especially our waiter Daniel Berg Cavalcante. He remembered all of our wine choices and preferences and was professional, polite and always made us feel welcome at the table, taking a genuine interest in our days activities. The entertainment staff were also great fun, ensuring that we didn't get bored on ...