After reading so many negative reviews of the MSC Preziosa, our entire family felt that we have to share our great onboard experience.
We boarded the ship in Genova, a quick and effective process which was started even earlier than announced. The rooms were also ready early and our cruise cards perfectly prepared in the cabins.
The Preziosa is a big ship but well designed and the signage ...
Warning signs started when we borded and we couldn't find the life jackets in the wardrobe. Later on our steward found them stuffed way under the bed where you couldn't see them without a flashlight. We had smooth sailing aross the Atlantic. Problem occured upon reaching Puerto Rico. US Customs was understaffed and it took us over 2 hours standing in line to make it to our excursion. Customs ...
US: We are a couple in mid-fourties with an 8 year old daughter. First time cruising on a bigger ship, so YC was to us the only way to go...
We boarded in Genova, it was the or one of the last Med cruises of the season, but the service all over was not hurt by the ending contracts. Due to an extremely intense professional time I needed first and most of all relaxation and recuperation. And I ...
We were to meet 2 couples from another country and have a celebration sail.
First the bad...
Unhelpful call center
Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call center. Was told continuously to call back and ask for supervisor. I did to no avail.
Dysfunctional website
Tried solving via email online. Process online had a ...
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions everything was awesome.
Cleanliness overall was top.
Reaching places on the ship was easy after we discovered the interactive screens. Sadly, always some of the ...
We chose this cruise because we thought MSC will be a good choice. What a disappointment ,so much so that we wanted to get off earlier.
There is no service. The staff is unfriendly and not prepared to help.
The food is the worst ever. We even lost weight. That was a first! on our previous trips(not MSC)we each gained 6 kilo's. Food choices are very limited and not at all tasty.
For ...
Pro's:
Clean cabin and ship
Friendly staff
Con's:
tea and coffee only available with breakfast or afternoon tea (which only lasts an hour)
Charge substantial service charge per person per day
Ice cream not included
Pizza not included (yes this is an ITALIAN cruise ship)
Water has to be paid for with evening meals!
Very crowded pool
Cigarette Smoke where ever you ...
We did the 7 Night Cruise June 2019
Started at Genoa and did France Spain and back to Italy on the Costa Fortuna.
Rooms were great like most cruise ships, clean and always well looked after by our stewart.
The food was amazing in our eyes , fresh pasta and always nice and hot
if your wanting that little extra , the Dinners and Breakfasts in the diffrenet rooms around the ship were ...
Here is some info about me:
I'm 48. Live in USA. have cruised 51 days with Carnival, 14 days with princes, and now 7 with MSC. Have cruised a lot of Caribbean, one Norway, one Alaska, and now one Mediterranean. We started and ended our cruise in Genoa.
Before the cruise, I registered myself and my husband for the status match program. NOT user friendly, i must say. Make sure your ...
This is our 4-th cruise and we chose it mostly because of the ship, since the itinerary is not the best. Palma de Majorca and Valencia are nice, but the other places are not worth the trip.
They offered shuttle buses for the city that were more expensive than travelling with taxi.
We wanted a new ship, that offers better comfort and instead we ended up in a crowded, smelly, full of leaks and ...