66 Genoa Senior Cruise Reviews

We were to meet 2 couples from another country and have a celebration sail. First the bad... Unhelpful call center Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call ... Read More
We were to meet 2 couples from another country and have a celebration sail. First the bad... Unhelpful call center Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call center. Was told continuously to call back and ask for supervisor. I did to no avail. Dysfunctional website Tried solving via email online. Process online had a dead link. So no go. Tried checking in on website. Link inoperable Now the good... Received an email 2 weeks later resolving the main issue (charged $1900 for change in reservation that never happened). Received an email 2 days prior to sailing saying that we had been upgraded to yacht club status with a suite to die for. When we boarded we were amazed. Priority boarding and elevator usage. A butler met us and escorted us to our private yacht club area room. Concierge was exceptionally available and helpful. Lounge area and bar were convenient. Pool area was lovely. Private dining room was beautiful. Food was exceptional. Wait staff friendly and efficient. Would only recommend this line if you can secure yacht club status. Otherwise, public areas and dining areas were very crowded. Many languages spoken so hard to converse with new acquaintances, etc. Don’t know how we got so lucky, but now we’re spoiled! Read Less
Sail Date September 2019
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the ... Read More
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the sun, the temp was 33c the day we travelled. Then unceremoniously put onto a tender to embark. The ship looked really great. We have sailed with MSC 7 times before and have never been disappointed Yes I have sailed before: RCI, Cunard, NCL etc...So I can say that I am more excited by the design and styling of the MSC fleet. Than any other cruise line we have sailed. Every direction you look, you will see vibrant colour and sweeping curves with very intelligently use of coloured lighting to enhance your visual pleasures. The staircases are bejewelled with glass crystals to all the treads. The design of the performance stages in the concierge areas, are servicing the evening with live soothing music from a pianist or a full band. We arrived in our room (invalid) and as expected it was sumptuous, I was well pleased. It had a well fitted bathroom to service my needs. The food as always is superb with loads of variety of all different cultures. I did not use any speciality restaurants, but we did frequent the main dining room for breakfast, lunch and dinner, we did do 'tiffin' in mid afternoon for coffee and cake in the buffet! We were never disappointed by the super service we received, we had coffee delivered every morning to the room 0715hrs, they also gave us a warm croissant with it. We never go on the excursions as we have to travel differently so we generally go independently. All the ports in the med are super to visit, there is always something for everyone! Barcelona, Rome, Genoa Cannes....does it come any better? Read Less
Sail Date September 2019
Overall, this was an enjoyable cruise and I would sail on MSC again. My husband and I sailed with our 13 mo daughter and both sets of grandparents (in their 70s). We have all cruised several times on a variety of cruise lines. This was ... Read More
Overall, this was an enjoyable cruise and I would sail on MSC again. My husband and I sailed with our 13 mo daughter and both sets of grandparents (in their 70s). We have all cruised several times on a variety of cruise lines. This was our first time on MSC. EMBARKATION: We spent a week traveling around Italy prior to making our way to Genoa, where we embarked. We found the locals in Genoa to be the least friendly (and some even hostile) to tourists, compared to the rest of Italy. We were glad we were only spending one night there. The port itself was quite confusing. We took the metro to the stop close to the port. Once we arrived, there were very few signs. We followed what signs there were, which sent us upstairs, only to have to go back downstairs to drop our luggage off. Luggage drop off was not labeled. We ended up at a tent that looked like the right place, only to be told (after waiting a few minutes) that we were in the Yacht Club drop off. Steerage passengers needed to just leave their luggage in the road. It was a little odd. But we eventually got it to the right place and got ourselves on the ship. Our luggage arrived without issue, despite our misgivings. Once embarked, there was definitely a push for up-selling drinks and dining packages, but the staff members left us alone when we declined. We were able to immediately drop off our hand luggage in our rooms and head up to the buffet for lunch. All in all, it took us about an hour to get from the port entrance to lunch at the buffet. So despite the lack of signage and the confusion about luggage drop-off, it was a relatively quick and easy process. SHIP: The ship was stunning and always clean. There are multiple dome shows daily and it's worth catching at least one. The area that felt the most crowded was the Bamboo Pool area and the buffet (partially because they would block off parts of the buffet seating at various times). DINING: BUFFET: There was always seating at the very back of the buffet--even during peak times. The lines there seemed to be the shortest, as well. The stations repeat themselves a handful of times throughout the buffet, so there's no need to stand in a long line at the beginning of the buffet. Staff members from the pay-for-restaurants would walk around asking if we wanted to make reservations for dinner that night. Again, they left us alone when we declined. We found breakfast at the buffet to be one of the best meals of the day. There was a good variety of food, although it did not vary from day to day. There was an omelette station, a ham carving station, eggs, bacon/sausage, yogurt, fruit, cereals, muesli, Asian rice and noodles or dumplings, pancakes, waffles, sticky buns, etc. Lunch at the buffet was also pretty good. The pizza, pasta, and fresh mozzarella were always delicious. A few members of our group had pizza that had been sitting out for awhile and it wasn't as good as the fresh slices. There was also a salad station, bread, carving station, and a variety of dishes of the day, some of which were good, some not. The mass-produced desserts were similar to other cruise lines--usually not delicious, but ok. There were a few that were really enjoyable. MDR: We ate dinner in the MDR each night. Our waiters were very friendly, but hadn't been trained as well as on other cruise lines. They weren't trained to pay attention to details or anticipate needs. Some nights there would be butter for the bread, but no butter knife. Other nights there were small dishes for olive oil and vinegar, but no olive oil and vinegar. Some nights there would be a place setting for the baby, other nights there wasn't (there was always a high chair). The staff were always responsive when asked to do something, but failed to anticipate needs. Not a deal breaker, but something the training could improve upon. The food quality was inconsistent. Some nights the food was really good (ie the mushroom risotto), others it was quite bland or even not good (ie the prawns). CABIN: We had an inside cabin that was relatively spacious. Obviously smaller than ocean view or balcony rooms, but larger than the one other inside cabin we've had on another cruise line. The bathroom was small, but well designed. Our cabin steward was very attentive and always called our baby by her name when he saw her. THEATER SHOWS: There was a really great variety of shows ranging from rock to opera to flamenco. The dancers and singers were more talented than I've seen on other cruise lines. The singers did sing in English with an accent, but overall put on excellent performances. The one miss was when they had the opera tenor sing Frank Sinatra's "My Way" during a tribute show. Opera just isn't the right style for Sinatra. On the sea day, there was an opera, which was really well done in less than an hour. They had some subtitles, but they were intermittent. Unclear why they didn't provide full subtitles, which would have made it even better. GYM: The gym was small and crowded no matter when we went (early morning, mid-day, or evening). There's a waiver that has to be signed to use the gym, but they didn't ask us to sign it until our last day. ROPES COURSE/WATER SLIDES: There's also a waiver that has to be signed to participate in the ropes course and water slides. There are no signs to advertise this, so you could end up waiting in line for some time, only to find out that you had to go two decks down (to the Sportsplex) to sign the waiver and get your wristband before being allowed to participate. Once the wristband was obtained, both the ropes course and water slides were fun. The waits were never very long. POOLS: The outdoor pool didn't get much use given highs in the mid 50s to low 60s for most of the cruise. The indoor Bamboo Pool was almost always packed when we saw it. At one point on the sea day, there was a 15 person line for one of the hot tubs in the Bamboo room. This is likely less of an issue in the summer/warmer climate as passengers are more willing to use both the indoor and outdoor pools. GUEST SERVICES: I'd read several very negative reviews about Guest Services, but had no issues with their services. I went to Guest Services twice. Once was to have the UNICEF donation removed. The line was short and they were quick to comply. The second time was the last night of the cruise at 22:00. We found the embarkation pictures in our room, but left them there based on what other reviewers have said. The last night, we read the fine print that we were to return them to our cabin steward 48 hrs before the end of the cruise or we'd be charged. As we were packing up the last night, we saw this and I thought we'd have to eat the $E30 since we hadn't returned them, but thought I'd give Guest Services a try. I got in a line of about 10 people, but there was a guest services team member going through the line asking people what their issues where. He redirected me to the Photo Shop. I figured I was really out of luck at that point given the late hour, but they were still open and quick to take back my photos and refund the money. PORTS: As others have said, the published port hours are different than what actually happens--by up to an hour on both sides. For example, we were to arrive in Barcelona at 7:00 a.m. and leave at 6:00 p.m., but we arrived at 8:00 a.m. and left at 5:30 p.m. This is important to keep in mind if buying timed tickets for something in port. Civitavecchia: There's a free port shuttle from the port to the city. There are many taxistas waiting where the shuttle drops passengers off ready to take passengers to Rome and show them the sites. They were quite persistent despite declining their offers, then offended when they finally realized we weren't interested. We walked the mile or so to the train station and took the train into Rome for the day. Round trip it was Read Less
Sail Date February 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
Sail Date January 2019
Having had a big problem on the previous MSC cruise, we were not sure what to expect but went with an open mind. The ship is not as flashy as some of the newer ships, but makes up for it with a yacht type feel. There are fewer passengers ... Read More
Having had a big problem on the previous MSC cruise, we were not sure what to expect but went with an open mind. The ship is not as flashy as some of the newer ships, but makes up for it with a yacht type feel. There are fewer passengers than the larger ships, so no real problems with long lines. Every member of staff we met were fantastic and worked hard, I can't understand some of the reviews regarding staff; if you interact with them they will interact with you. We never had to wait longer that 2 minutes to get a drink, when you are pleasant with the waiters they can't wait to come and serve you and chat to you. The only rude people we met were fellow passengers, can you imagine the smiling service they got when they clapped there hands and demanded "COFFEE". The balcony cbin was a bit smaller than we have had on other MSC ships, with only a corner dressing table and a box stool. It took us some time to find the safe that was located behind the mirror on the dressing table; this could be improved with a notice on the mirror. The only minus points that have resulted in 4 and not 5 stars are, the Buffet; it is fer too small for the number of people. We only tried it once and had all our meals in the restaurant, this was a very good place to eat. you can have breakfast and lunch either off the menu or the self service buffet or both if you are hungry. The other issue was the seating in the theatre, though the shows were some of the best we have seen on MSC. There are couch type seats in tiers but there are tub chairs in front of them and the tub chairs are higher than the couches. This means there is a rush to get the tub chairs otherwise you will be trying to see between the people in front of you. Read Less
Sail Date December 2018
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to ... Read More
chosen purely because of itinerary.Got off to a bad start when pick up bus at Nice Station didn't park where stated. First night on board,air conditioning noise in room was not put right until midnight.Next 2 days,no shower due to thermostat non function producing only boiling hot water.Tried to fix but didn't work,no shower that evening.Next day,put new thermo,didn't work either and again no shower that evening. Was I offered other room,shower elsewhere etc Big NO is the answer despite my protestations.Got no response from reception,cabin management or English rep for Costa.Eventually fixed by reversing the taps.Offered bowl of fruit as compensation and bottle of Prosecco,NO Thanks.Long Queues at reception for two mornings resulting in most giving up due to lack of staff.No lack of staff on trips booking desk though???? One of the last stops we made was Al Fujairah.What a dump of a port,full of shipping for oil tankers,oil storage tanks etc.You really have no choice but to pay to get out and do anything.Must be visited due to cheap berthing costs we be my bet.Will be writing to Costa re compensation.( was offered 150 Euros by Casino,but only because of my extensive spend in the casino) Final port Dubai was docked at 8am,had no choice but to get off as first passenger as my flight home was at 11.55 am,because passport was taken by Dubai immigration with others and I was only able to disembark near to 9am with all my luggage to visit immigration which did not open till 9am then to locate my transit car to airport.All of this was pointed out previous day but no assistance given,nor any help when I was panicking to ensure I wouldn't miss my flights back home and connections.Reception desk on board was one of the most unreceptive both in assistance and in language that I have ever encountered. The buffet restaurant food was OK but like most,served on cold [plates which means when you find a place,your food is cold.Difficulty in getting a hot plate when asked.The coordination of programmes on board interfering with other programmes was hopeless as were the English announcements made over the tanhoy and during events on board where because of lack of the English language were incomprehensible.This company is not one I would recommend to anyone from UK.I had difficulties,yet I speak French fluently,enough German,Italian,Spanish etc to make myself understood.Pity they could not reciprocate.The best English speakers were the Russians and the Philipinos. I rest my case,never and which is why I tore up my 150 euro gift. Read Less
Sail Date December 2018
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA ... Read More
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA requirements We did a short walking visit in friendly Savona as the weather was a bit chilly The Ship was spotless and its classic layout still works well - all that is missing is a quiet solarium area Although the weather was mostly calm even on the bumpy nights there was never any discomfort. On some days there was a slight irritable vibration, but no real problem The cabin was adequate and served the purposewell serviced by Alms The food is good - sometimes exceptional and sometimes average, It is no surprise that the menus are Italian flavoured as Costa is an Italian Line. The complainers amaze one - how people can criticize the extensive breakfast selection that caters for all tastes is beyond comprehension. Yes - sometimes dining orders are lost in translation. as the new waiters do not always understand the drawling and yowling American dialects In the MDR Marc, Carlos and Alfredo were stars At breakfast we never had to place an order after the first day- our order came automatically, so good was the attention, Juice,Coffee, Mueisl, Eggs. Toast etc As for those complaining about he lack of pasta - in the buffet there were never fewer than 4 variations daily!!! Spaghetti is not the only Pasta type On the entertainment front there was always something on the go for everyone and the international theatre shows and costumes were varied and excellent The overall service was good to excellent and always friendly. a smile and greeting from passengers also works wonders - these workers are not there to be be abused by ignorant, demanding guests, We did an excursion that was good, otherwise we did our own thing So all in all we had a invigorating cruise with interesting ports Read Less
Sail Date November 2018
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ... Read More
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ship, and we liked the itinerary (Genoa, Italy to Miami, FL, via Civitavecchia, Marseille, Barcelona, Cadiz, Lisbon, Azores, Bermuda, and New York City). Unusually for a trans-atlantic repositioning cruise, we had three overnight stays (Tenerife, Bermuda, and New York City. A hurricane over the Azores caused a diversion to Santa Cruz de Tenerife, Spanish Canary Islands.) The Divina has a capacity of 4,345 passengers, but we were 3,335 upon arriving in Tenerife. Even with the ship only 77% full, it always felt extremely crowded in the public areas, and especially on the sun decks, the restaurants, the bars and lounges, and the theatre. One problem with bigger and bigger ships is the fact that more and more people still have to leave and enter the ship via a couple of gangways. This can lead to long waits in the ship and/or on the quay. The food was average or below average (my wife's evaluation) to good (my own evaluation). We succeeded in obtaining freshly made, consistently hot dishes at breakfast and lunch in the Black Crab restaurant by insisting (we were frequently told that he was not on duty, but this was true on only one occasion) on being seated with a particularly attentive waiter, Mr. Arturo de Leon, from the Philippines. His consistently excellent service to us, and to some other passengers who sought him out, seemed to provoke jealousy, rather than emulation, on the part of several of his colleagues. Our evening dining in Villa Rosa was also enjoyable, as we shared a table for 8 with two other Canadian couples, and were served by a trio of excellent waiters: Rusdi (Indonesia); Rohan (India); and Gabriel (Romania). My favourite meals were the fish dishes and the desserts. Our cabin steward (Ronald, from the Philippines) was also very efficient, and almost always managed to service our room while we were away at breakfast or dinner. The fuse for the thermostat burned out, and it took several days to get it repaired. The fitness centre had only two elliptical machines, was crammed full of people, and had the music cranked up to the maximum. Apart from the (mostly initial) entertainers (a living shadow artist; a mime; a ventriloquist; and four superb flamenco dancers), we found the dancing and singing acts to be excruciatingly loud, and gave them a pass, after several tries. The very, very worst "entertainment" were the Bermudan drummers and dancers: unbearably loud and incredibly repetitious. Several guests (usually, the same ones) disregarded the order to refrain from recording the shows on phones and laptops. The prohibition was never enforced by staff. There was only ONE solo recital of classical music, by the accomplished pianist on board. MSC's idea of classical singing is to have a third-rate tenor screaming "O Sole Mio" as if he was being burnt alive. Alma Duo gave two great tribute concerts to ABBA and the Beatles. The fashionista and his towering model were good. The "library" is the worst on the high seas: frequently closed (without warning) because of "staff training," it had the smallest selection of books in any of the five languages used during the cruise (English, Italian, French, Spanish, and German), and not a single reference book (atlas, travel books, almanacs, etc.). The trivia quizmaster was by far the most obnoxious staff member I have ever encountered on a cruise ship. He treated contestants as if we were half-witted kindergarteners. Many staff appeared to be poorly trained, and some were observed smoking and drinking on the non-smoking 7th deck (port side), and tossing their butt ends and empty cans overboard. I mentioned this on my feedback sheet, halfway through the 23-day cruise, but received no followup. The future cruise consultant offered limited office hours, and NO cruise brochures were freely available. I asked for a loan of a brochure in English; was promised one "in your cabin, in a few days," but was never sent one. One good aspect of MSC cruises is their willingness to match one's status on competing cruise lines or hotels. Even though this was our first (and might be be our last) cruise with MSC, our 4-star Mariner status with Holland America got us Black-card Voyagers Club status (the highest of 5 levels) on MSC. This enabled us to receive various perks throughout the cruise, which made up for some of its less pleasurable aspects. Our favourite meal on board was the sushi tasting menu on deck 15, which was most enjoyable, and one of the aforementioned Black-card perks. Lastly, it was wonderful to meet a large group of Cruise Critics on board, visit their cabins, and socialize. Read Less
Sail Date October 2018
1. English Tea the only tea we drink was locked up had to ask a crew member each time we wanted a cup of tea 2. The water was never hot enough to make a decent cup of tea or coffee 3. Kept running out of hot? Water 4. It took 6 ... Read More
1. English Tea the only tea we drink was locked up had to ask a crew member each time we wanted a cup of tea 2. The water was never hot enough to make a decent cup of tea or coffee 3. Kept running out of hot? Water 4. It took 6 Days to have my dead battery’s replaced on my tv remote control, then no tv 5.One week on to our 22 day cruise, we had no tv in the cabin rumor was the company didn’t pay for the last tv service 6. Management argued with me that “No added Sugar is Sugar Free” after 10 days they decided to check with the chef, who advised them No Added Sugar is NOT Sugar Free, Finally management were convinced 7. There Was A charge of $7.00 to watch a movie, $14.00 for a pornographic movie, first time we’ve been on a cruise that show porn movie, do anything for money 8. There is a charge for choice Dinning 9. There is a charge for water in the dining room 10. Live shows were substandard, too many Italian Opera nearly every night 11. No Activities to keep one occupied during the day 12. The toasters in the morning were down a few morning at the buffet management didn’t know about the problem This was one cruise I wanted to end Read Less
Sail Date October 2018
Mediterranean Cruise Vacation ex Barcelona on MSC Fantasia. We have previously sailed with Celebrity, RCL, and Norwegian in The Caribbean, Alaska and on the Pacific coast, and this was our first European cruise and first with MSC. We ... Read More
Mediterranean Cruise Vacation ex Barcelona on MSC Fantasia. We have previously sailed with Celebrity, RCL, and Norwegian in The Caribbean, Alaska and on the Pacific coast, and this was our first European cruise and first with MSC. We are a married couple from Chicago who traveled with two single friends and we had adjoining cabins. We chose the Yacht Club package due to the all-inclusive feel, the price and the itinerary. This was a port-intensive trip with just two mornings at sea. One thing new to us was the idea of people embarking and disembarking at different ports throughout the cruise: on almost every cruise I can think we’ve been, we’ve had a complete passenger turnover on Day 1 of the cruise: not on MSC. Embarkation/ Boarding: Very smooth operation. Yacht Club personnel came to meet us (they must have seen the luggage tags) We were offered canapes and beverages while waiting for check-in. We were escorted in on the same line as everyone else, bypassing them as the butler led us on. No later than 20 minutes after boarding, we had our key cards and were given a tour of the Yacht Club enclave by our butler Germain who also thoroughly explained the workings of items in the cabin. The safety drill was an entire joke; no one was paying attention? The Cabin: 15001 is a large square room with an oversize balcony. The cabin was always perfectly maintained for the duration of the cruise, but the TV screen was way too small for a cabin this size and was so far away from the bed that you could hardly enjoy anything on screen. We first always had to call for ice but after three evenings they got it and the ice bucket was always full when we got back. Europeans don’t use ice nearly as much as Americans; even our drinks had just a couple cubes compared to at home. Our friends next door had a regular size cabin; 15001 is really a nice cabin with extra space if that’s important to you. We had a large walk-in closet which had a lighting system operated by foot movement, so if you were in there not moving around you’d be left in the dark until you moved again! A bit disconcerting I suppose! We found it funny…. The bedding and bed linens/pillows were all amazingly comfortable and of a very high quality. A wide selection of toiletries was provided in the bathroom which had a bathtub/shower combination. We also had a larger balcony than our fiends next door, that curved a bit towards the front of the ship. The Dining: Meals at L’Etoile were good but not stand-out exceptional. We had dinner there every evening, a few lunches, and just one breakfast which was slow but good. Service was attentive but not overbearing. We appreciated having this option as the regular ship buffet was always crowded and loud with people not keeping in lines. We ate there just once to try the pizza which was excellent. As a Yacht Club member you get to enjoy complimentary gelato throughout the ship, health bar shakes at tbe spa and chocolate cocktails at the Venchi bar on 6. On “Elegant” night (MSC doesn’t have “Formal”), we saw only two tuxedoes in Yacht Club, and most people dressed in smart “business casual” attire. Many men wore blazers and khakis, few even wore ties. I have no experience of what it was like in the main dining room but no one seemed to bother much about keeping to any kind of dress code. One nice thing about the Yacht Club was the personalized attention we received at all times on The One Pool deck and at the Top Sail Lounge, including Afternoon Tea service. There was always a constant stream of snack food available throughout the day and evening. The Entertainment: the Italian Operatic evening was enjoyable as was the French evening, but the others were just bad-mix combos of ballroom dancing, skipping-rope and street-dancing routines and I have seen better High School productions in theater. Elsewhere on the ship we had a pianist every evening at the Yacht Club Top Sail Lounge., and there were various bands and musical entertainments elsewhere that we heard about but didn’t experience. One thing I noticed on MSC is that there are many more smoking sections in some of their indoor spaces than seem to be the case of the American cruises we’ve been on. The casino, the indoor lounges all allowed smoking (sections of the lounges were non-smoking but the smell of Febreze next morning—it is used liberally to get rid of cigarette smoke stink--was quite nauseating). Personally, I would prefer a non-smoking cruise option and will look for that on our next cruise vacation. The Spa: Yacht Club guests have access to the sauna and steam room areas at all times; there is a special elevator that takes Yacht Club guests directly into that part of the spa. Otherwise you have to enter the spa through the main doors on floor 14 which is like being attacked by mosquitoes, so aggressive are the spa staff at selling options and offers. A word to the wise: I tipped my service provider at the spa generously but realized after seeing my receipt that a 20% service charge is automatically added, so you do not need to tip unless you think your therapist deserves more than that. My therapist was exceptionally good at her job, professional and obviously well-trained. The ship in general: Shore excursions: Poor offerings from MSC so we did our own thing. Ajaccio: we walked off the ship and explored this French town on our own. Visited Napoleon’s birthplace and an art gallery and artisanal craft store. Typical French south-coast town. Nothing much to note except the main street closest to the harbor is exceptionally touristy and you have to go up the hill to the next level or two to get the real French town feeling. Rome: picked up a rental car in port of Civitavecchia (near train station: took shuttle from ship to port entrance and port entrance to station about 4 Euro round trip) and drove to Odaleschi Castle on the shores of Lake Bracciano. Lovely day, The castle is home to an Italian Princess Orsini, and is famous for its celebrity weddings, such as Tom Cruise and Katie Holmes. I can see why… views are stunning. On the drive back we stopped at an Etruscan Necropolis and overall had a great day and were back on ship in time for a very late lunch at L’Etoile. La Spezia: took the public ferry from the port to Monterosso. We’ve been to the Cinque Terre before, and have actually hiked the trail, from Vernazza to Manarola, but this time around were happy to see it from the water and to see Monterosso which is a lovely village. Took the train back and walked to the ship. We stopped at the hotel we had stayed at two years’ ago and the receptionist recognized us! It was amazing! Another exceptional and memorable day. So enjoyable! Geooa: took a walking tour of the old town with a local guide organized on get your guide dot com. This was a great tour and included entrance to the Palazzo Rosso which is memorable for its rooftop views in addition to its art collection. Also we were back on the ship in time for lunch and then had the afternoon free, which some of us explored on our own and others used the ship as a vacation destination! Cannes. Tendered here. Took a tour to Monaco and Eze with Viator dot com. Also highly recommend this company. Bring your passport: you can get a free souvenir passport stamp in the Monaco Tourist Office in Monte Carlo (opposite the Casino but uphill at other end of the garden). It’s a nice and colorful souvenir. Unlike most things in Monaco, it’s free. Saw the Changing of the Guard at the Grimaldi Palace, visited the small nearby Cathedral where Grace Kelly married Prince Rainier, and visited their crypt behind the high altar. Vita Brevis and all that. Enjoyed delicious ice-cream. The views of Antibes and Cap Ferrat from Eze are truly memorable. Eze is a lovely hillside village and is home to both the Fragonard perfumery and the Chevre D’Or Hotel/Restaurant. Walt Disney once visited here and it is obvious it inspired some of his work. We were lucky to get there early before the hordes of tour busses, and climbed to the sculpture garden at the summit for some of the best photos of our trip. Palma de Mallorca: MSC charging 14 Euro for a round trip bus transfer for what I consider a nice walk. Save money if the weather is not too hot and do it yourself. It’s less than ½ mile each way. We ended up taking the bus due to a travel companion’s foot problem and explored the Cathedral and Old Palma downtown. The ship was late in port this evening but we were back in time for dinner and wanted to enjoy our final evening on board. Excursions: we really saved a lot by going independently and lots of these ports are worth exploration; we had heard poor reports about value of ship excursions but no complaints at all about get your guide dot com or viator dot com, botb of which offered exceptional value and well-organized tours MSC overall: Yes we really enjoyed this cruise but if we were not in Yacht Club we felt the ship had a crowded feel and a loud ambience. Once we entered the Yacht Club enclave everything became very quiet and peaceful and we loved spending time either on our balcony, in the Top Sail Lounge, or on the One Pool Deck. Nice touches included live piano music every evening, the free mini-bar in the suite and the daily newspaper that arrived with the morning coffee. I would choose MSC again but only in the Yacht Club. The wait staff and bartenders remembered our drinks, the concierge was exceptionally helpful and we were well looked-after. Packages: I pre-paid and saved 40% on the basic or standard internet package which lasted for the duration of the cruise. I also pre-paid for one of two massages that I had. We did not bother with photograph packages as we take enough on our phones! Our travel agent provided us a $250 shipboard credit per cabin which we applied towards things like laundry and spa services. Overall this was an excellent vacation and very relaxing. Disembark: we were first off the ship and our luggage was waiting, as was our driver; we had arranged a private full day tour of Barcelona and Montserrat and our luggage was stored securely on vehicle while we did this tour. It was an excellent introduction to our next four days in Barcelona before returning home. Read Less
Sail Date August 2018
Our overall cruise was one of our favorite vacation we have every experienced. Our cabin was on the 11th floor, with a balcony overlooking the ocean which was breathtaking. I personally wanted to say a huge thank you to the chef and ... Read More
Our overall cruise was one of our favorite vacation we have every experienced. Our cabin was on the 11th floor, with a balcony overlooking the ocean which was breathtaking. I personally wanted to say a huge thank you to the chef and waiters, who have served and treated us with utmost respect and they had especially cooked the food that we requested due to our limitations. We dined at the restaurant, A la Carte and not the buffet restaurant as we preferred a quieter area to dine. It was just my wife and I so just something a bit more romantic. So Thank You to Francesco Patamia - Maitred Thank you to Jhanito Gatus Jr - The Supervisor And thank you to Katuuk - the waiter I apologize if i wrote the names incorrectly but I'm sure you know who you are. Overall, service, excursions, cabin, dining and activities were spectacular. Read Less
Sail Date July 2018
We traveled to and from Genoa to the Western Mediterranean. However we flew into and out of Milan as it was cheaper, with more flights, and then we took trains to match our itinerary. The price was reasonable, and the itinerary matched our ... Read More
We traveled to and from Genoa to the Western Mediterranean. However we flew into and out of Milan as it was cheaper, with more flights, and then we took trains to match our itinerary. The price was reasonable, and the itinerary matched our needs. The itinerary is all-important to me, so we have never used the same cruise line twice. We wanted to add a day in the Cinque Terre, and this was the only line that disembarked in Genoa, near there. The shore excursions were also reasonably priced as compared to most cruise lines. They embark and disembark passengers at every port, so this offers a lot of flexibility. However their ala carte pricing means that you really have to look hard at what you want and what you are willing to pay extra for. It is very confusing, and very easy to be charged for something you didn't need. Everything is extra, including water. The heavy smokers were also a bad experience for Americans and a safety issue. The ship can hold 4,300 passengers, but personally I like a much smaller ship. However there were a lot of activities for children, including their own swim and play area. We had a wonderful balcony cabin on deck 13 with what they call the Aurea experience. This offered us the all-inclusive drinks package that normally cost $55 per person, per day. Also we had two included spa treatments that were worth about $120 each. MSC charges an extra 10 Euro per person, per day service charge. However you can modify this if you want. Except on the gala nights, the food was either overcooked or cold. The buffet meals were quite bad. However if you order off the menu in the Red Velvet Restaurant, the food was somewhat better. We found the service was very good, unlike many other reviews. MSC has a matching rewards program, so even though this was our first trip, we achieved Gold status. However you have to apply for this a couple of weeks before sailing, and the rewards were not that great. It took a lot of work on my part to document our existing rewards with other programs. To me the 5% discount was most beneficial, but that only applies on future cruises. Read Less
Sail Date May 2018
Friends asked us to join them on this cruise as they had never been on a cruise before. We had travelled on Princess Cruise line before and could not help but compare the two. In fact there is no comparison! Don't get me wrong Divina ... Read More
Friends asked us to join them on this cruise as they had never been on a cruise before. We had travelled on Princess Cruise line before and could not help but compare the two. In fact there is no comparison! Don't get me wrong Divina is a magnificent ship, but I'm afraid thats where it ends! Overcrowded, to many children onboard even making late dining a nightmare (9 o'clock) kids crying & running around. 2 smoke rooms onboard as well as smoking in the Casino....smell permeated through the ship. Food very very average in restaurants, marginally better than buffet (which was full of rude people that piled their plates like there was going to be a famine) the staff are obviously not happy. Entertainment the same every night! English about 4th down on the list spoken onboard. 15% surcharge on everything purchased onboard...coffee, drinks etc. They also tried to charge €10 per person per cabin a day!! When we questioned this we were told it pays the staffs wages...sorry MSC your job to pay wages!!! And we will tip those that deserve it!! Shuttle costs expensive. Would i recommend MSC? No way. To many unruly kids, arrogant travellers, no organisation in buffet as well as theatre...umhappy staff (no wonder with the way they are treated by some onboard) Read Less
Sail Date April 2018
We were talked into going on this cruise by my sister in law as it seemed to be excellent value and a good way to see some great european sights. we are first time cruisers and were a little apprehensive especially after reading some of ... Read More
We were talked into going on this cruise by my sister in law as it seemed to be excellent value and a good way to see some great european sights. we are first time cruisers and were a little apprehensive especially after reading some of the reviews.however after a very smooth and easy embarkation we went to our balcony cabin on deck 11 Meraviglia well appointed and clean. We dined in the Red Velvet restaurant most nights where our table server Kowmang from Bali kept us amused and looked after us very well indeed. As some reviews have said portions are not huge but after 3 courses you are full and can always make a trip to the Zanzibar buffet for a pizza and beer supper. As regards the drink packages we just paid as we went and found it reasonable value for money. The entertainment was fun especially the wonderland and queen tribute shows {Freddie Mercury sounded great with an Italian accent} Service overall was good and the shore excursions well organized, the few complaints were mainly passengers who didn't listen to the guides and ran late!! We are beyond the child raising years but from what we saw the kids had a great time especially for halloween. Disembarkation was again slick and easy, If you want to go on a very european cruise I reccomend MSC. Read Less
Sail Date October 2017
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care ... Read More
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care about anyone much other than the Italian passengers. The annoncements are in Italian , sometimes repeated in English if you could call it that,very hard to understand most times, there are no english speaking TV channels other than the BBC news, excursions are only in Italian. No sour grapes here let's get that straight, I have done quite a few Costa cruises, why , well because they suited me and so I put up with the negitives. Sometimes on Costa, ships you are treated like a second class citizen if you are not Italian, on my last cruise our cabin was not made up for two nights after embarkation , we rang the service desk to be told that on coming passengers have priority , well hello who just got on, took two days for our cabin steward to say hello, hang on Cabin steward, not really just the maid so to speak unlike other ships and other cruise lines i have been on we had a dedicated cabin person usually a young chap who's job it was to make you feel at home and make sure you were happy, not on Mederiteranea . Food always a sore point with some but we found the food great, the buffet servery was fast flowing although you had to stand your ground when in line because certain Nationalities think they have some right to just push in. The meals in the dining room were also great and the service from the waiters was remarkable to say the least, they even smiled , even? yes even because something was not quite right on this ship it was hard to get a smile out of anyone, gone were the waiters with their jovial manner with a grin from ear to ear, yep they made having a beer or a wine enjoyable, Mediteranea is not a happy ship. Cruise itself was great Read Less
Sail Date October 2017
This was the best itinerary for the time of the year for us. The best part was unpacking once, and our floating 5 Star Hotel followed us around the Mediterranean as we departed Genoa, and visited the most amazing places, including ... Read More
This was the best itinerary for the time of the year for us. The best part was unpacking once, and our floating 5 Star Hotel followed us around the Mediterranean as we departed Genoa, and visited the most amazing places, including Marseilles. Barcelona, Malta, Crete, Corfu Greece and Rome! The food, was consistently excellent; and I certainly recommend the option of having your breakfast served in your cabin; cant beat having croissants and coffee on your balcony watching a sunrise - an unforgettable experience! The entertainment crew were great, with different shows day and night to thrill us! The waitrons were exceptional, with excellent manner and service! Another 'win' was the fantastic organisation of disembarking at every port; nothing was rushed; little queues, and well synchronised timing. The constant maintenance and 'cleaning' was also nice to see; never did I see idle crew members; everyone had a job and purpose and they just got on with it! This was my second MSC Cruise; and we have already booked for another in March 2018! Well done to everyone involved, both on and off shore for great organisational skills and a passion for duty:) See you soon ! Read Less
Sail Date October 2017
booked this cruise online with iglu travel looked good liked the itinerary but should have taken more notice of some of the reviews ,booked outside with balcony, shower+wc very small, food very very average but service was ok, ... Read More
booked this cruise online with iglu travel looked good liked the itinerary but should have taken more notice of some of the reviews ,booked outside with balcony, shower+wc very small, food very very average but service was ok, excursions expensive ,found the crew helpful but mostly poor English, theatre entertainment was good but deck entertainment consisted of a deck game and teaching people various dance routines which seemed all the same to me, this ship is not one I would recommend for British cruises,we only met one other British couple on the last day ,if you French ,Italian , Spanish ,that's fine I'm sure you will love it, it was stated that a supplement would be added to your ship bill for tips at the end of your cruise I was not expecting a bill for 167 euros,was not told this was optional until we queried it,and I cancelled it, Read Less
Sail Date September 2017
This was cruise number 13 for me and number 4 for my partner all with MSC. We thought because it was a new ship it would be great, no such luck. There were not enough crew for the ratio of passengers hence things were not done as ... Read More
This was cruise number 13 for me and number 4 for my partner all with MSC. We thought because it was a new ship it would be great, no such luck. There were not enough crew for the ratio of passengers hence things were not done as they should have been. for example, long waits for drinks, cold meals, queues to get off and on the ship The staff managed as best they could and were very good but all could see it was tough going for them. There are signs at the casino entrances under 18years not allowed but the parents don't give a toss, there were kids in there every night, not good. This ship is lovely but it is too big, too many kids and not enough staff, it would be nice to have a few areas ADULTS only, every 2nd person we spoke to were very unhappy and said the same as us ", we will not be doing any more cruises with MSC." you really don't care about your loyal passengers. Read Less
Sail Date August 2017
Wonderful itinerary...beautiful ship...SERVICE WAS DISGRACEFUL....never want to sail on any of the MSC ships again. Food was horrible...Bar service was disgusting....dinner was a nightmare....no water, no coffee or tea with dinner. An ... Read More
Wonderful itinerary...beautiful ship...SERVICE WAS DISGRACEFUL....never want to sail on any of the MSC ships again. Food was horrible...Bar service was disgusting....dinner was a nightmare....no water, no coffee or tea with dinner. An arguement nightly in the dining room. Tried to speak with Guest Services and repeatedly was told this is not the way things are done in Europe....although we are an American group and have traveled repeately on ships in Europe and never received the treatment (Horrible) that we received on this ship. The buffet food was the same every single day. The buffet was never clean....tables were never cleaned. Cups on the floor along with food on the floor. Drinks spilled and never cleaned up. The noise level was unbeareable as well. I am a travel agent and will never recommend MSC to my clients again. What an embarassment. Booked a triple balcony stateroom but no place for my grandson to sleep as the sofa was not a bed as described in the deck plans.... Read Less
Sail Date August 2017
because was the new ship, was really packed, but we were in the Yatch Club and was a wonderful experience. The butler were offering service all the time, the place was impecable , the dinning was excellent always with the sea view, the ... Read More
because was the new ship, was really packed, but we were in the Yatch Club and was a wonderful experience. The butler were offering service all the time, the place was impecable , the dinning was excellent always with the sea view, the experience was very good, I did 17 cruises, and I am an expert in cruises, and for the money that we paid, I could not ask for more. I recommend the Yatch club 100% The captain was very polite and he talked with all the passengers in the dinning area. The maitre was all the time ready to serve us, we do not need to be in an specific time for dinner, we can choose our own time, always find a table near the window. I am planning to do another cruise with the same company next year. I use to cruise with Costa, but the price are higher and the service is the same, plus they do not offer the first class service that we obtain in MSC MARAVIGLIA Read Less
Sail Date June 2017
My boyfriend and I are 19 and 20. We are both pretty busy people starting careers and completing various qualifications. Last minute (one month before the holiday) we booked to go on the Orchestra end of may to early June for a week. ... Read More
My boyfriend and I are 19 and 20. We are both pretty busy people starting careers and completing various qualifications. Last minute (one month before the holiday) we booked to go on the Orchestra end of may to early June for a week. First of all the cabin was everything and more than what we expected. It was spacious and bright, despite the balcony being directly above the lifeboats the balcony was private and it was big and very clean. The room was large and had a big mirror opposite the bed which meant a lot of reflected light making the room look even larger. Air conditioning was fantastic, was always the temperature we wanted. Secondly the ship was contemporary, perhaps an acquired taste in some bars (animal prints etc.) however the rest of the ship was clean and modern and there were many other bars to chose from obviously! The buffet was unbelievable. I have been on many cruises where the buffet was perhaps average at best, but the Orchestra had fresh pizza every day all day at the buffet with other wonderful Italian food. It was fresh and a lot of the food really clean and healthy. Felt like a cleansing! Was so much better than I expected. The food in the restaurant was of a normal standard, however the waiting staff made up for the average food. They always made the effort to make a conversation, big smiles and very polite. The was one bar that we went to every night before dinner (The Amber Bar), one barman made the effort to get to know us etc. and he bought us snacks with our beers (and refilled them sneakily after we had finished them). I can't give an accurate report on the entertainment because we didn't engage with any of the activities or entertainment as my boyfriend and I spent everyday all day enjoying the port we were at! The ports were perfect (Barcelona, Ajaccio, Rome, La Spezia, Genoa, Cannes and back to Barcelona). Every port was wonderful. I especially rate La Spezia, if you go there buy the ticked for the boat which travels to all the nearby seaside towns, these towns are called the Cinque Terres, if you stay at La Spezia you are missing out on the most breathtaking scenery, we spent all day off the boat and got very burnt! We had an excursion in Rome and it was fantastic, the guide was patient and very knowledgeable. We went on the Vatican tour which was brilliant and so informative. It's the little details she knew which made it all very special. I think this ship is for all ages, from a casino to a wonderful looking children club. However we didn't travel with children, but we felt that the ship was suitable for everybody. Would 100% travel with MSC again, was brilliant and the staff were incredibly kind. Read Less
Sail Date May 2017
We chose this trip based on ports selected by YMT. Ports were great---cruise---worst ever. Everything you get on Costa costs you---even water!! Had to buy water pkg for $37. Glass of water at bar costs. Food was horrible---attractive ... Read More
We chose this trip based on ports selected by YMT. Ports were great---cruise---worst ever. Everything you get on Costa costs you---even water!! Had to buy water pkg for $37. Glass of water at bar costs. Food was horrible---attractive looking in dining room but almost same selections nightly. If you're a pasta lover you might survive. Almost same offerings daily in buffett. No lobster or prime rib meals without additional cost. Had to make special arrangements to have coffee served during dinner. (I guess that's not a Italian thing) You even have to pay for room service. Additional charge of $2.50. That's a first. Nothing is free. Entertainment is very amateur. One show had to leave because it was so dull. Not much to offer during day if onboard. Small casino and poker tables but that is normal for cruise ships. Didn't even offer ice cream. Food not available unless it was meal hours. We traveled with 2 other couples. Had a great time at ports being with friends but will never use Costa again. Restrooms seemed to be closed often. usually after dinner---not available! Really!! Can't this be addressed sooner. Read Less
Sail Date May 2017
I have read bad reviews about COSTA, but the destinations looked very appealing so I took my chances. Well, I should have listened to those reviews because other than the great port of calls, reasonable price of the cruise and the very ... Read More
I have read bad reviews about COSTA, but the destinations looked very appealing so I took my chances. Well, I should have listened to those reviews because other than the great port of calls, reasonable price of the cruise and the very entertaining shows by their in house singers and dancers, everything else was bad. There were 14 of us in 7 cabins, and most of us have the same sentiments-never will we take COSTA again! Let me list some of the reasons : 1.Embarkation procedure disorganized, took us 3 hours from arrival at terminal to boarding. And we arrived early ( 11 a.m.). 2.Food low quality & lacked variety , even the specialty restaurant Lobster & Grill ( extra charge of E25 per cover) had bad food - lobster clearly frozen & meat sticking to the shell, Key Lime Pie looked & tasted like the store bought variety. Total waste of money ! 3. Buffet opens only at 7 p.m., frustrating for those who want a quick meal before watching first show at 7:15 p.m. And after 9:30 p.m., there's nowhere to find food . 4. Shore excursions cancelled if not enough people ( this happened twice that I know of with the English ones, could have happened more). 5. Delayed arrival in port, threw a wrench on our tours with private operators. 6.Front desk personnel not very knowledgeable, speak to different people and you get different answers. We wanted to buy their airport transfer upon disembarkation in Amsterdam but no more space- so I asked how much is taxi and the answer was 25E. We took 3 taxis and paid between 70-85 E per taxi, what a nice surprise! 7. Never seen such an unhappy lot of ship personnel, I suspect they are overworked and very underpaid. Confirmed when we spoke with a number of people working there. 8. Cabins were clean, but very warm despite adjusting in the thermostat. 9.Bought a shuttle bus ride with them, trip scheduled for 9:15 a.m. but bus was delayed so we left port at 10 a.m.. And last shuttle back to port was at 12:30 instead of 12:45 so we had very little time for sightseeing. Felt short changed. 10. Pet peeve: shower curtain one inch shorter than it should me resulting in water spraying around. Why can't spend a little money to replace those and save passenger aggravation as well as a lot of work on the cabin cleaners? I usually write a review only when I'm happy with my experience, but this one is to warn others. Unless you're a first time cruiser or you don't mind being stressed, don't take COSTA ! Read Less
Sail Date May 2017
The pick-up from the airport and boarding the ship, went very well. The facilities at the ship is very good, but that is probably all at the positive list. The service in the 2 receptions, were non existing. There were a huge lack of ... Read More
The pick-up from the airport and boarding the ship, went very well. The facilities at the ship is very good, but that is probably all at the positive list. The service in the 2 receptions, were non existing. There were a huge lack of general knowledge and understanding of English language. If we asked about general information about the arriving ports, the answer was pretty much, take a taxi or book an excursion. As an overall opinion, this cruise is focusing on Germans and Italians. The service people in restaurants, bars etc. were helpful and service minded. The theater entertainment was about average, due to too little variation in performance. Dining area at our main restaurant was very nice, but the food was way below our expectations. The amount of food were not sufficient and poor quality. At our table for four persons, we had to let the food go back about 10 times. Steaks were impossible to cut and the same for the duck we got. At most meals the staff was trying to sell extras. MSC Galla nights means that the guest is dressing up, but the food at dinner is below average. But you can buy special food and drinks to extra prices that fits to your galla dress. Upsellin all over all the time. Dinner was a horrible experience. The port information were missing and no help in reception. Easy questions like how to get to city center, prices for taxi and busses, a city map was not possible to get. We had to buy extremely expensive wifi to google the information we needed. We had booked some English tours from home, but the guides did most in German language.Getting back from one excursions, we had to wait outside in heavy rain to get trough security check and back on the ship. Very poor organized, in this case in Marseilles. In overall a very disappointing cruise. The first and last time on MSC operated cruises. Read Less
Sail Date May 2017
An honest review I wills start with the PROS I) Service in the bar and restaurants excellent. 2) The guy attending to our rooms was excellent 3) Service in the breakfast and dinner restaurants excellent 4) All transactions on ... Read More
An honest review I wills start with the PROS I) Service in the bar and restaurants excellent. 2) The guy attending to our rooms was excellent 3) Service in the breakfast and dinner restaurants excellent 4) All transactions on board very smooth. 5) Drinks of good quality 6) food in restaurant ok breakfast really good dinner ok not a great deal of choice buffet food not much different to average all inclusive. CONS 1) BE WARNED you will be kicked off the ship on your last day at 9am and bussed off to your airport, it happened to our party and our flight wasnt until 19.45 THEY REALLY DO NOT CARE. 2) Queed to get on board in Malta for over an hour made worse by groups of people stating that they where a party and nust board together (as many as 20 at a time and no children) when our group objected we had the comment " your only English" when we finally boarded the ship I was fuming and to see 4 staff members laughing and joking with their hands in their pockets I was even more annoyed. One man putting EVERY single item on a scanner another 2 members of staff confiscating the bottles they where taking on board. 3) Waited hours to board and you couldnt buy any food they did however supply juice after a long journey it was poor. 4) Paid nearly 20 Euros each for a trip to Marseilles and a short walk away we noticed a FREE shuttle bus service THAT IS A DISGUSTING WAY TO TREAT YOUR CUSTOMERS. Read Less
Sail Date April 2017

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