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100 Genoa MSC Cruises MSC Splendida Cruise Reviews

the date and itinary we wanted to spend christmas in dubai,you could not fault a single thing the ship is magnificent and the staff wre wonderful, hubert and jean the pool attendants smiling and only to willing to help at 6.30 in the ... Read More
the date and itinary we wanted to spend christmas in dubai,you could not fault a single thing the ship is magnificent and the staff wre wonderful, hubert and jean the pool attendants smiling and only to willing to help at 6.30 in the morning, manuela from rumania in the early breakfast at 6 and surbessa from cape town and all of them on early brekfast smiling happy could not do enough for you,all of reception alice juliio andrea lilly to many to mention osama grm,could not fault givanni the maitre di, we did eat in the main restaurant a few times but 9.pm. is a bit late for us and 6 is to early so ate in the buffet which was incredible, and ate in the butchers cut superb, the animation team were incredible and the dace teachers wonderful dancers i know what i am talking about i was a dancer, there was something for everybody the only drawback ignorant greedy rude passengers of every single nationality, what the crew have to put up with with some of these passengers is disgusting i felt sorry for the crew most people need a lesson in manners will definately cruise with msc again and hope to cross paths with every single member of the crewxx Read Less
Sail Date December 2017
Just got back form a 6 night med cruise on this ship, Embarkation and disembarkation went as well as expected. In the main the ship was nice, the public areas are good and clean. Cabins (we were in 11210) was very nice. ... Read More
Just got back form a 6 night med cruise on this ship, Embarkation and disembarkation went as well as expected. In the main the ship was nice, the public areas are good and clean. Cabins (we were in 11210) was very nice. Dinning:- The buffet. This was probably the best food you will find on the ship and the best for selection. If you like your coffee I'd would recommend the coffee package (about £25 for about 20 coffees) as the coffee in the machines is a little cheap, drinkable but not that nice. As someone else has mentioned on the forum you don't get spoons just wooden sticks. Allocated Dinning:- The menu was not that good. Food was never that warm. One example of the main meal. I ordered a lasagna but when it came you go what you ordered lasagna no garnish, nothing just a lump of lasagne in the middle of an empty plate not very imaginative. The service and the staff:- I personally found them very nice, my philosophy is if your pleasant to them your pleasant to you. The cabin stewards was always a pleasure to talk to and he did a great job. Out on board:- all good there clean tidy, one of the main gripes is that you couldn't walk round the whole of the outside (walking deck) of the ship as you can on other cruise liners. Read Less
Sail Date November 2017
MSC Splendida We stayed on the MSC Splendida for one week! The experiences was from positive through to negative. The negative feeling after the trip unfortunately prevailed: it was our first and last cruise and we could not wait to ... Read More
MSC Splendida We stayed on the MSC Splendida for one week! The experiences was from positive through to negative. The negative feeling after the trip unfortunately prevailed: it was our first and last cruise and we could not wait to leave the ship at the end. In general: The Splendida is an imposing and beautiful ship, which has a lot to offer. It appears neat and clean. It was also constantly cleaned and small maintenance work was done. From check-in to check-out all the procedures were quite well organized, which is important with thousands of people on board. At the inspection of the hand luggage my small scissors were taken. It was not a big one, but a small one of an "Ikea triopac". I know that safety is paramount, also to my mind. For a flight, taking away scissors would also have some logic. Here, however, this really made absolutely no sense. After the security check we were told to go straight to the cabin, where the checked-in luggage is waiting. In the latter, I could have taken these scissors on board without difficulty, and afterwards also from the cabin. Knives are in every restaurant, easily accessible which could easily be taken with you and were no less dangerous than these little scissors. About the cabin: Our balcony cabin was pleasant and functional. The bathroom was small but had everything you needed. The shower should be equipped with a Plexiglas pane, since it is small and the curtain At night, it was hardly really quiet. In addition to the normal vibrations / noise of the ship (which didn’t really disturb you), it was always loud in the aisles, the people took little consideration, and were loud, laughed, talked, stomped, etc… even after midnight. Our cabin was also close to a freight door, over which baggage was offloaded from guests, who disembarked at the next port. I could only sleep with earplugs. About the entertainment: The entertainment on board was really good. The various bars have a wide range of beverages and with the all-inclusive drinking package you can really enjoy it. This drinking package is only worthwhile from a consumption of 26 euros+ / person. If you only drink non-alcoholic beverages or coffee, leave your fingers away from it. There were daily shows at "The Strand Theater", which were really great and the performers did a good job. Also at the bars and cafés singers, musicians and animators cared for a pleasant atmosphere. It was never boring on board. Excursions and co .: We did not make any excursions - except the bus ride from Civitavecchia to Rome, since Rome is not directly at the port. We also did not use the shuttle buses provided by MSC to the city centers. These cost between 12 and 15 euros / per person. However, there were always public transport and other alternatives for a total of 3-4 euros / person. The staff - the staff: Most are friendly and helpful. I would like to especially mention "Putra and Orland" who were outstandingly professional and friendly and served us at our dinner-restaurant. Also "Jane Rose" has enhanced our stay with her friendly smile and professional manner. Thank you very much at this point for your great work on a very busy ship. You always have a great commitment and professional attitude. We also have a good memory of Sweta, Martin, Vanessa Dsouza, Nadonza Romano, Gomez Erick. Thank you so much for making our stay worthwile. Unfortunately, we also had negative experiences with employees, especially in busy Bora-Bora / Pago-Pago Restaurant. We have always ordered our drinks from the all-inclusive-Bar-Menu. We waited patiently, waved nicely, asked politely and were not impatient. Nevertheless, we got annoyed looks or our ordering was taken without any conversation on their part. Drinks were given, the cruise card was handed back and they turned away without words. These here are little flaws but they add up and immensely disturb a good experience. Also, one of the officers of the Ship-Inlet-Checkpoint was impatient and had a rude tone without reason! Like I said, security is important but doesn’t necessarily exclude friendly treatment of passengers - especially if they behave, are ready and do not cause any disturbances or interruptions. The Bora-Bora self-service restaurant: Good pizzas, good food, large salad buffet, Unfortunately too many negative experiences. This restaurant was so crowded that it was almost quite loud everywhere. To my taste it was too crowded. Opening-times obviously also do count. In the daily program leaflet, the breakfast buffet was announced to be open until 11.30 a.m.. At 10: 30 already the first buffets were cleared. At 10:45 all the salad buffets were gone and empty. When I asked, I was told that it would have to be cleared up earlier, because of early arrival at the port. Given times should also be adhered. I would not have expected all the buffets to be open but something of everything should be available until closing time. One of the waiters asked a "chef" for me for a bit of salad, but he just curtly said "No, there is no more salad". At 11:15 I wanted to order an espresso and I pressed the "Service-Button" at the table. The part of the of the restaurant I sat had already calmed down. I heard the call tone of the waiter's watch but he simply kept on sweeping the floor. After a while I called again and the clock was beeping again, the waiter did not react to it. I then got up, and politely asked for an espresso in person. The answer: "This bar has already closed". He then reluctantly went to the other bar to get one for me. Ultimately, I got everything, but unfortunately only with detours, delays and a bad feeling. But the best surprise came at the end of our cruise: In the last night of our cruise our bill was slipped through under the door with quite a surprise. We knew, that only 90.- euro for the parking had yet to be paid and all drinks were included in the drinking-package. The amount of the bill was 232.- euro. They charged euro 10.- / person for "service fees" and another EUR 2.- for UNICEF. The Unicef ​​donation is no problem. The service fee though - in our case 7 days, each 20 euros - was not obviously stated at the time of booking. It was anything but transparent. It may have been stated in the terms and conditions or in the contract but I find such hidden costs completely out of order! I complained and the fees were cancelled. I was told that this is stated in the contract and only MSC would cancel the charges on request (?!?!?). I am fine with service charges, but then only when stated openly and transparently at the booking and not snuck in via terms and condition or the fine print of a contract. This said: On the day of departure we could hardly wait to leave the ship! MSC Splendida Wir waren für eine Woche auf der MSC Splendida! Die Erfahrungen waren durchzogen von positiv bis negativ. Das negative Gefühl im Anschluss der Reise überwiegt leider: Es war unsere erste und auch letzte Kreuzfahrt und wir konnten es am Ende kaum erwarten, das Schiff zu verlassen. Allgemein: Die Splendida ist ein imposantes und schönes Schiff, welches viel zu bieten hat. Sie erscheint gepflegt und auch sauber. Es wurde auch immer laufend geputzt und gesaugt und auch vereinzelt sind kleinere Wartungsarbeiten durchgeführt worden. Vom Check-In bis zum Check-Out waren alle Abläufe recht gut organisiert. Letzteres ist auch wichtig bei tausenden von Personen an Bord. Beim Check-In habe ich mich geärgert, weil mir bei der Kontrolle des Handgepäcks meine kleine Schere wegenommen wurde. Es war keine Grosse, sondern eine Kleinere eines “Ikea-Triopacks”. Ich weiss, dass Sicherheit an erster Stelle steht und finde das persönlich auch wichtig. In einem Flugzeug hätte dies an jener Stella auch eine gewisse Logik. Hier aber machte dies wirklich absolut keinen Sinn. Nach diesem Sicherheitscheck ging es nämlich schnurstracks in die eigene Kabine, wo das eingecheckte Gepäck auf einem wartet. In diesem hätte ich diese Schere problemlos an Bord nehmen dürfen und danach auch aus der Kabine, z.B. im Rucksack, der Schwimmtasche, der Handtasche,… egal wie… Sie ist ja dann in gewisser Weise auch die ganze Zeit eine “Bedrohung”. Messer liegen ausserdem in jedem Restaurant herum, die man auch problemlos hätte mitnehmen können und nicht weniger gefährlich waren als diese kleine Schere. Zur Kabine: Auch unsere Balkonkabine war angenehm und zweckmässig eingerichtet. Das Badezimmer war klein, hatte aber alles, was man braucht. Die Dusche sollte mit einer Plexiglas-Scheibe ausgestattet werden, da sie klein ist und der Vorhang immer wieder an einem kleben bleibt. In der Nacht war es leider selten wirklich ruhig. Neben den normalen Vibrationen/Geräuschen, die ein Schiff von sich gibt und eigentlich auch wenig störten, war es in den Gängen immer wieder recht laut, die Leute nehmen keine Rücksicht, sind laut, rufen, lachen, auch nach Mitternacht. Unsere Kabine war auch in der Nähe einer Frachttüre, über welche nachts Gepäck abtransportiert wurde von Gästen, die im nächsten Hafen ausschifften. Auch über uns und neben uns polterte es immer wieder. Ich konnte jedenfalls nur mit Ohrenstöpseln schlafen und bin dann noch immer wieder aufgewacht. Zur Unterhaltung: Die Unterhaltung an Bord ist wirklich gut. Die verschiedenen Bars haben ein grosses Angebot an Getränken und mit dem All-Inclusive-Getränkepaket kann man es auch richtig geniessen. Getränkepakete lohnen sich aber erst ab einem Konsum ab 26 Euro/Person. Wer nur alkoholfreie Getränke oder Kaffee trinkt, lässt lieber die Finger davon. Es gab täglich Shows im “The Strand Theater”, welche wirklich schön waren und die Darsteller haben sich bemüht. Auch in den Bars und Kaffees haben Singende, Musizierende und Annimierende für eine angenehme Atmosphäre gesorgt. Langweilig war es zu keiner Zeit an Bord. Ausflüge und Co.: Landausflüge haben wir keine gemacht - ausser die Busfahrt von Civitavecchia nach Rom, da Rom nicht direkt am Hafen liegt. Auch die Shuttle-Busse der MSC in die Stadtzentren haben wir nicht genutzt. Diese kosteten zwischen 12 und 15 Euro/pro Person. Es gab aber eigentlich immer öffentliche Verkehrsmittel und einfache Alternativen für insgesamt 3-4 Euro/Person. The staff - die Angestellten: Die meisten sind freundlich und hilfsbereit. Besonders freundlich waren “Putra und Orland”, die uns bei unserem Abendessen bedienten. Auch “Jane Rose” hat unseren Aufenthalt aufgewertet mit ihrer konstanten aufgestellten und freundlichen Art. Vielen Dank an dieser Stelle für eure tolle Arbeit auf einem sehr betriebsamen Schiff. Ihr habt euch immer sehr toll engagiert und professionell verhalten. Ebenso haben wir Sweta, Martin, Vanessa Dsouza, Nadonza Romano, Gomez Erick in guter Erinnerung. Vielen Dank, dass ihr unseren Aufenthalt versüsst habt. Leider haben wir aber auch negative Erfahrungen gemacht mit Angestellten, vor allem im rege besuchten Bora-Bora/Pago-Pago. Wir haben immer freundlich bestellt und auch nicht ungeduldig gerufen, sondern höflich aufgezeigt. Dennoch ernteten wir teilweise genervte Blicke, Augenrollen, oder die Bestellaufnahme und Auslieferung viel ohne jegliche Konversation ihrerseits von statten. Getränke wurden hingestellt, die Karte ohne Worte überreicht, das wars. Es sind vielleicht Kleinigkeiten - aber diese summieren sich und stören immens das Erlebnis. Auch einer der Herren bei den Einlasskontrollen auf das Schiff (z.B. nach Landausflügen) war grundlos ungeduldig und unhöflich. Das Bora-Bora - Selbstbedienungs-Restaurant: Gute Pizzas, gutes Essen, grosses Salatbuffet, Leider zu viele negative Erlebnisse. Dieses Restaurant war dermassen betriebsam, dass es teilweise überalll regelrecht laut war. Für meinen Geschmack war es zu voll. Man nahm es auch nicht so genau mit den angegebenen Öffnungszeiten. Im Tagesprogramm stand, dass das Frühstücksbuffet bis 11.30 Uhr geöffnet habe. Um 10: 30 Uhr haben schon die ersten Buffets abgeräumt. Um 10:45 Uhr waren alle Salatbuffets verschwunden und leer. Als ich nachfragte, wurde mir gesagt, dass heute früher aberäumt werden müsse, weil man verfrüht im Zielhafen ankomme. Wenn 11.30 angegeben wird, sollte es auch entsprechend gehandhabt werden. Es müssen ja nicht alle Buffets offen bleiben, aber es sollte von allem etwas verfügbar bleiben bis zur Schliessung. Einer der Kellner hat dann noch einen “Chef” gefragt, dieser aber sagte einfach “Nein, es gibt keinen Salat mehr”. Um 11:15 wollte ich einen Espresso bestellen und ich habe beim Tisch auf den “Service-Button” gedrückt. In diesem Teil des Restaurants war es bereits ruhiger geworden. Ich habe den Rufton der Uhr des Kellners gehört, der einfach schön weitergewischt hat. Nach einer Weile habe ich den Ruf anuliert und nochmals ausgeführt. Die Uhr piepste, der Kellner reagierte wieder nicht. Ich bin dann aufgestanden, habe höflich um einen Espresso gebeten. Die Antwort: “Diese Bar habe bereits geschlossen”. Er ging dann aber zur anderen Bar und holte einen. Letztlich bin ich zu allem gekommen, aber leider nur über Umwege, Verspätungen und einem unguten Gefühl. Die Beste Überraschung kam dann aber zum Schluss unserer Schiffsreise: In der letzten Nacht wurde unsere Rechnung unter dem Türschlitz durchgeschoben mit einer bösen Überraschung. Wir haben im Voraus ein All-Inklusive-Paket im Wert von 392.- CHF und den Rom-Ausflug für CHF 118 bezahlt. Wir wussten daher, dass nur noch 90.- Euro für den Parkplatz beglichen werden mussten und alle Getränke waren ja inkludiert. Der Rechnungsbetrag war dann aber bei EURO 232.-. Für jeden Tag wurden noch EUR 10.-/Person “Service-Gebühren” berechnet und noch zweimal 1.- Euro für UNICEF. Die Unicef-Spende ist kein Problem. Die Service-Gebühr - in unserem Falle bei 7 Tage also 140 Euro - war bei der Buchung nicht offensichtlich und in meinen Augen alles andere als transparent ausgewiesen. Es mag in den AGBs oder im Vertrag gestanden haben. Ich persönlich finde solche versteckten Kosten aber völlig daneben. Ich habe mich beschwert und die Gebühren wurden mir erlassen und mir wurde gesagt, dass dies so im Vertrag stehe und nur MSC die Gebühren auf Wunsch erlasse. Service-Gebühren ja, dann aber offen und transparent von Beginn an ausweisen und nicht hinterhältig über AGB und Kleingedrucktem im Vertrag. Am Abreisetag konnte ich es dann kaum erwarten, das Schiff zu verlassen! Read Less
Sail Date October 2017
Genoa seven day Western Med 23 September 2017 Firstly i was conscious to book outside school holidays to have a more relaxing cruise.Was hesitant to book with this cruise line after reading some reviews and looking at food on You ... Read More
Genoa seven day Western Med 23 September 2017 Firstly i was conscious to book outside school holidays to have a more relaxing cruise.Was hesitant to book with this cruise line after reading some reviews and looking at food on You Tube. How wrong i was. Been on the Celebrity Solstice around NZ. Found the dinning room food to be sub standard. two out of ten and the Celebrity Equinox around the med seven out of ten. Overall the MSC Splendida had better food than the Celebrity cruises. The variety was amazing and the healthy food section was a big bonus. The deserts were superior to Celebrity. Boarding was easy from Genoa one of my favourite cities in Italy however the baggage collection signage was poor at the port. We found it eventually well to the West of the embarkation area. The staff was amazing. Kept to themselves were very courteous unlike the Celebrity staff that seemed to be in your room far too often.. This is a beautiful ship around the same age as the Celebrity Solstice. Rooms and ship in general were very well maintained better than the Solstice. Few areas of worn carpet near busy door ways needed attention. Easy fix. Entertainment excellent. Better than Celebrity Loved all the ports in the Western Med except Valencia being only average. I love Italy, my favourite country and i love Italian people who make up a large portion of the Australian population. Can the MSC management tell all Australians why they don't allow Australians to book on Vacations to Go at a reduced rate while other races can.?????. Horrible. Read Less
Sail Date September 2017
We got the Fantastica experience that included 12 drinks per passenger. Even though it was in MSC's computer system, we did not get the drink vouchers as we embarked. For one reason or another the reception staff couldn't take ... Read More
We got the Fantastica experience that included 12 drinks per passenger. Even though it was in MSC's computer system, we did not get the drink vouchers as we embarked. For one reason or another the reception staff couldn't take care of the issue right away and we had to make 3 trips to the reception desk. However, that was the only issue we had. Ship: It was immaculate. Very beautiful. We liked sitting at the lobby as it was the most stunning place. Our cabin was the same as we had in other cruises. Our stewardess was always friendly and asking if we needed anything. There are no urinals in the men's bathrooms. The elevators were also packed in the evenings. We had to take the stairs most of the time, but we welcomed the exercise. Dining: We were assigned to La Reggia. We had Alejandro as a waiter, from Honduras, and he was as good as it gets. The ceviche appetizer was great as well as most meals. Only a couple of times we found some fish dishes not that great. The portions were small, but you can always order more food. We, instead, would go for a nice fresh slice of pizza at the buffet, when necessary. We also used the buffet for breakfast and I found a couple of things that I really liked. The ship was at full capacity, but we always found an empty table. Entertainment: There were 3 or 4 after dinner shows we enjoyed, such as space Odyssey. The shows were 30 minutes long. Most nights, at 11:45PM the entertainment team had funny activities at the Aft lounge. The lounge was always packed for these activities, and hard to see anything if you get there late. Bars: We usually found ourselves having coffee or drinks at La Piazzetta. We also liked the Purple Jazz bar and the sports bar. On the other hand, La Prua piano bar was uncomfortable with all the cigarette smoke coming up from the casino. I found the drink prices standard as most places. Entertainers sang/played mostly popular English songs. Kids Club: My children, 10 and 11, found the kids activities in their group geared toward the younger ones. So they would spend most of the time with us or at the pools. As a parent, I found the kids club staff very nice and accommodating. My kids looked forward to the sail away and foam parties at the water park, animated by the entertainment team. Photos: Buy the $100 package before you sail. They do not have it available during the cruise. We made the mistake of not buying it before hand. Once in the ship, you have to negotiate. I liked how Royal Caribbean had photographers as you exit the ship at each port. MSC did not have them. Wellness: My wife got her hair done and a massage. She was very satisfied and they had decent prices. Ports: We loved all the ports. We were among the first to come out to the port and the last to come back in. In Valencia and Marseille, it was cheaper and more convenient for the 4 of us to take a taxi than to buy the MSC downtown shuttle. We paid 15€ for a taxi each way for 4, instead of 46€ (2 adults and 2 kids) round trip with MSC, and we could get the taxi to go back anywhere, instead of walking back to the rendezvous place. We always went on our own and did not buy any excursions through MSC as we found them expensive. Overall, we had an amazing time. We experienced excellent service all around the ship. We don't speak Italian, but made several Italian friends. Compared to Royal Caribbean, we found some things better at MSC and some better at RC, but that was fine with us. We accepted the differences and got our money's worth. I will sail with MSC again. Read Less
Sail Date August 2017
Embarkation and disembarkation went surprisingly smoothly. Cabin was adequate but we couldn't enjoy balcony due to chain smokers on next balcony. Unfortunate because husband got quite ill with bronchitis and URI and were ... Read More
Embarkation and disembarkation went surprisingly smoothly. Cabin was adequate but we couldn't enjoy balcony due to chain smokers on next balcony. Unfortunate because husband got quite ill with bronchitis and URI and were quarantined on day 6. MSC says smoking isn't tolerated on balconies but maids apparently missed clue of ash tray on balcony. Bed was comfortable. Food was below average. Both in restaurant and in buffet. Buffet was way out of control. Seemed like a shark feeding frenzy each and every day. The idea of forming a line was foreign. Even had someone grab a utensil out of my hand as I reached for it. Dining room was way too crowded. Table we were at was in pathway of waitstaff and chair kept getting pushed as they crammed through. Entertainment was not quite high school quality. Excursions were far too rushed. No time to enjoy surroundings as keeping up with guides was a job itself. We found this on all the excursions we went on. Medical staff was good. Medical center was clean and efficient. Costs there were very reasonable. Had to drink tap water unless we wanted to pay for alcohol package. 12 coupons for drinks came with package. One night at dinner I decided I wanted a gin and tonic. No, I was told, I have to get that in bar. Next night stopped on way to bar to get one to take to dinner. No, I was told , I couldn't take drink out of bar. After I rolled my eyes they "relented" and gave me the gin and tonic in a different glass (?) Would never cruise this line again Read Less
Sail Date July 2017
I have just recently returned from a cruise on board the MSC Splendida. I travelled with my partner and our 2 boys aged 10 and 7. We did the Mediterranean cruise from Genoa for 7 nights 27th May – 3rd June. We have cruised with MSC ... Read More
I have just recently returned from a cruise on board the MSC Splendida. I travelled with my partner and our 2 boys aged 10 and 7. We did the Mediterranean cruise from Genoa for 7 nights 27th May – 3rd June. We have cruised with MSC once before, last year on the MSC Preziosa so knew exactly what to expect. The Splendida is practically exactly the same except for some different themed bars etc. The ship looks great, very clean with some lovely areas. We again chose the Aurea experience, we all like the choice of ice creams, drinks (cocktails) and the my choice dining. The included massage is also very welcome, we walked a very long way through the week. The weather was absolutely fantastic all week. We made use of the main pool area on the top deck and the kids enjoyed the pool and made some friends through the week. They also enjoyed the water slide although on a couple of days it was out of service. We usually had no problems with sun beds. There was often entertainment. A snow\foam party and a dj when leaving Cagliari which we thought was great. Our cabin was very nice on deck 12 near the front, the sofa always converted to a bed and back again when we were out and kept very clean. The food was also very good in the restaurant with a very good selection. The kids had the choice of the children’s menu or the normal menu or something from both which they often done. We also chose breakfast in bed one morning which was delivered on time and very nice. I did chose cereal for the kids expecting this to come with milk but it didn’t. It seems I should of also ticked the option for milk, the kids wasn’t happy with me! So it was off to the buffet for 2nd breakfast. The ports of call were all very nice, on some days there was free port shuttle buses and on others it was close enough to walk or a paid service provided by MSC. These are often expensive, with the 4 of us it’s cheaper to get a taxi, and much easier too. For example the bus to Marseille would have cost the best part of 60 euro for 2 adults and 2 kids but a taxi was 20 each way. Another option is to walk to a bus stop and catch a public bus for a few Euros each. We never done any of the excursions, we chose to do this all on our own. We had fun exploring. We did do a 3-4 seater 3-wheeler thing tour of Palermo for 35 Euros. This may not be everyone’s cup of tea but was great fun. The driver whizzing through the streets and traffic stopping at all the key points of interest for the chance for a photo or to get out and take a look. There is plenty of entertainment on the ship; we didn’t do any of the shows this year. We just didn’t find the time. The kids only spent an hour or 2 at kids club; they didn’t really go much on it. I think they preferred to be with us and messing around in the pools and slide and making friends. We purchased the cabin entertainment pass for unlimited use of the F1 sim, 4d simulator and the bowling; this had gone up from last years 55 on the Preziosa to 80 euro. The kids love the bowling and probably between them had about 70 games through the week and at 6 Euros a player offers good value. It was also fun for a couple games with a beer, it’s not a full size alley. They also enjoyed the 4d sim and made use of that. The f1 car is also very good but on a couple of days it wasn’t working and on others had no sound. I think I only went on it once were it was working properly which was a shame. The f1 sim on the Preziosa is better in my opinion. We also were able to borrow a football and have a kick about in the sports area. The staff were mostly very friendly and polite, remembering our names. The restaurant Maitre d’ only letting the kids eat if they could tell him the cabin number in Italian. They enjoyed this banter. There was one waitress who remembered us from the Preziosa last year. We had a great week on the Splendida, fantastic weather and some nice places visited. It was certainly good enough to come back home and book up for August 2018 on the MSC Seafront. We all can’t wait. Read Less
Sail Date May 2017
This was our 4th cruise, and our 3rd in the Mediterranean; we are two mid-30's Americans who live in Switzerland. It was also our first (and last) on MSC Cruise Lines. If everything was executed perfectly, the cruise only had the ... Read More
This was our 4th cruise, and our 3rd in the Mediterranean; we are two mid-30's Americans who live in Switzerland. It was also our first (and last) on MSC Cruise Lines. If everything was executed perfectly, the cruise only had the potential to be mediocre – but time-after-time the staff either made mistakes or were simply rude in a way that really ruined the experience. The issues started even before we boarded. I tried to purchase an add-on to my cruise by contacting my travel agent, who suggested I contact MSC directly. MSC's US based call center said that they could not take a payment from me, and when I asked to talk to a manager, I was told, "my manager won't want to talk to you about this, it's the rule." Then she suggested that I was trying to get her fired. Not a good start. Embarkation: When we arrived at the port in Genoa to start the cruise, embarkation was not bad, but not well explained. As someone who had been on cruises before, I expected to get my cruise card when I checked in. No one explained that it would be on the bed in the room. Just an unusual process. Cabin: The cabin was actually a pleasant surprise; it was very spacious with a lot of storage (we were in an outside cabin on deck 5.) The bed was comfortable, and the bathroom was clean enough for an older ship. The cabin steward stayed out of our way, and always did will cleaning the room. Our big problem in cabin 5073 was that every morning at 6:00-6:15 and again at 8:00-8:15 a lot of banging occurred directly under our room. We noticed upon returning to the ship one day that there were large carts under our room, and that this was probably the problem. We were awoken every morning! Meals: Both the food and the service in the main dining room were mediocre-to-disappointing. If you're used to American cruise lines like Celebrity, Royal Caribbean and Carnival, you'll notice a significant drop-off in the quality of the meals. As someone who is used to eating like a European, I was still turned off. There was not one meal that was memorable, and almost every course was left with a "meh" feeling. None of our party ever left dinner saying "that was good!" Additionally, in 6 dinners we had 4 meals served wrong. The one night we tried to order coffee with dessert, it came after dessert and as soon as we got it, they turned up the lights as an indication that it was time to leave. This is just bad service/training. The buffet (Bora Bora in the Front, Pago Pago in the back) was even more disappointing. Meals were repetitive and often cold. One morning when we ordered coffees, they brought my wife the wrong coffee and said "That's what you ordered." The problem is, the person who brought it didn't take our order! There were always seats in Pago Pago, so that's where we usually ate. We became quickly convinced that "Pago Pago" must be Polynesian for "Employee Lounge" because there were always a bunch of employees standing with towels in their hands talking to each other. The worst part of the buffet was they were trying to be a sit down restaurant. They had long lines of people at the door that they wouldn't let in until they had someone to sit them, even though there were plenty of open tables. After waiting, they tried to but us at bar-height table, and when we said no, that we preferred a regular table by a window, the guy just walked away from us and said "Find it on your own." Luckily, we later found a way into the restaurant through the Aft elevators that avoided the line and rude staff. Guest Services: This was the one that really threw off our trip, and why I wouldn't ever take MSC again, or recommend it to Americans. We were traveling with my mother who doesn’t understand temperature in Celsius, each morning she would call the guest relations to ask if they could provide her with the temperature in Fahrenheit. Each day (except one, when an exceptional employee used her private cell phone to look it up) their answer was "no", in various creative forms. She was told things like "You're in Europe, you don't use Fahrenheit here!" or "Check in your daily program" (which was only in Celsius). Finally, my wife and I complained about this to the corporate office (via twitter) and the Concierge reached out to us. She apologized for this (and several other issues noted here) and gave us a bottle of Champagne and strawberries. She also told me that she would address this with guest services. My mom, who was celebrating her 70th birthday, had booked through MSC Cruises USA, so we expected that they would know there would be Americans on board who use Fahrenheit. I told my mom that the Concierge had taken care of it, and she should be able to call down and ask for the temperature the next morning. As you might have expected, she was told that "No, MSC cruises cannot provide the temperature in Fahrenheit" the very next morning. At this point, I went to the guest relations desk to find the name of the concierge so that I could follow-up. At guest relations, I was greeted with a scowl and told immediately to go back to my room and look at the TV if I needed to find the concierge's name, they wouldn't give it to me. I then explained my problem with Fahrenheit and my mother's birthday to the man, and he slammed a piece of paper on the desk with the temperature in Celsius onto the counter and said "See: 25 degrees. That's all I can tell you." When I asked to write his name down, he scribbled it illegibly on a piece of paper (luckily my wife wrote it down separately). We left and took a table in the atrium to cool-off and he continued to stare at us. We finally had to leave. The next morning, I was able to get the concierge's name (not from my TV, but from another person at guest relations). Relaying this story, she apologized again and said she'd remove some charges from mine and my mother's bill. This did not happen. The only positive was that on the last day, when my mother called down to ask for the temperature in Fahrenheit (she's a persistent woman), she said people tried to get it, but still could not figure it out. At least they tried! But in all, a truly disheartening experience for an American abroad. Bars: Bar service was good. We were generally served promptly and the drinks were relatively reasonable in their prices. Everything is very standard, so don't expect anything too fancy, but when you can get bottles of wine for under 20 Euros on a cruise ship, you can't complain! Because the prices were low, we opted to skip the drink package, and that ended up being the right choice based on our total spend, and we never felt like we didn't drink enough. In fact, may wines by the glass were not available in the drink package. It's not by price, it's by marked item in the menu. We would likely have been disappointed if we pre-booked the package. Bar bands were relatively disappointing. There was no one we really enjoyed sitting around and listening to, so we opted for the quieter wine bar. Entertainment/Shows: The stage productions were mostly disappointing. Because MSC does everything (and I mean everything) in 5 languages (English, German, Italian, French and Spanish), they rarely have any productions with words in them, and the intro to the show takes about 5 minutes. Standard cruise fare though. The magician was the best show we saw. The others were 30 minutes with about 5 minutes of truly interesting entertainment. Each evening there was also entertainment in the aft bar starting at 11:30 PM. These shows were decent and got people engaged. We usually went up for these shows, and they were very crowded. We didn't view much of the poolside entertainment because the weather was not great for it, but the "Beer Party" an Octoberfest-like event was entertaining. Other Notes: Our best experiences were with the Photography team. While the pictures were cheesy, they took lots for us. If you book an MSC Cruise, get the "Internet Package" of photos before you go (not available on board). It offers 100 printed pictures for $100. It was a great deal, and kept us entertained every night. It especially felt good when we heard people spending $60 on 3 pictures. We didn't use any shore excursions, but they were relatively reasonably priced. We did use the boat-sponsored transfer in Marseille with no problems. Boarding the boat at each stop was a pain, because if you come back close to departure, they shut down all of the entrances except for one, and employees use it as well. They have no problem with jumping the line of paying customers, and only once did I see security stop them from doing so. Summary: My expectation is that most Americans who have cruised before will not find this cruise suitable. We heard the same from other English speaking cruisers. An Irish woman on her first cruise that we were talking to said people keep telling her, "Don't give up on cruising, most of them aren't like this." While MSC offers interesting ports at a lower cost point (although per night not much lower than other carriers in the Mediterranean), their service level is significantly lower than anything we have been on. For sailings in the Mediterranean on mid-range cruise lines, I'd recommend American stick with Royal Caribbean or Celebrity. Read Less
Sail Date May 2017
We sailed on the Splendida last September and loved everything which is why we booked again. Everything was pretty much the same except for the food. On our last cruise there were 7 courses each night and generous portions as well as ... Read More
We sailed on the Splendida last September and loved everything which is why we booked again. Everything was pretty much the same except for the food. On our last cruise there were 7 courses each night and generous portions as well as delicious choices. This time it was only 3 courses and they were small. There was one gala night but still only 3 courses so not sure what made it a gala night. We requested the same cabin that we had on our last cruise and were lucky that it was available. The entertainment was not as good as last year either.Im not sure if there had been a change in the entertainment team but maybe its fairer to say that it wasn't to our taste. The ship is beautiful and the staff work very hard but for me the food is important and I may not book again if it doesn't improve. Seven courses meals are still being advertised on TV cruise programmes too. One of the best innovations introduced since our last cruise was the buzzer on the buffet tables to notify the bar staff that you required a drink. Last year it was a case of trying to catch the waiters eye. Read Less
Sail Date April 2017
An honest review I wills start with the PROS I) Service in the bar and restaurants excellent. 2) The guy attending to our rooms was excellent 3) Service in the breakfast and dinner restaurants excellent 4) All transactions on ... Read More
An honest review I wills start with the PROS I) Service in the bar and restaurants excellent. 2) The guy attending to our rooms was excellent 3) Service in the breakfast and dinner restaurants excellent 4) All transactions on board very smooth. 5) Drinks of good quality 6) food in restaurant ok breakfast really good dinner ok not a great deal of choice buffet food not much different to average all inclusive. CONS 1) BE WARNED you will be kicked off the ship on your last day at 9am and bussed off to your airport, it happened to our party and our flight wasnt until 19.45 THEY REALLY DO NOT CARE. 2) Queed to get on board in Malta for over an hour made worse by groups of people stating that they where a party and nust board together (as many as 20 at a time and no children) when our group objected we had the comment " your only English" when we finally boarded the ship I was fuming and to see 4 staff members laughing and joking with their hands in their pockets I was even more annoyed. One man putting EVERY single item on a scanner another 2 members of staff confiscating the bottles they where taking on board. 3) Waited hours to board and you couldnt buy any food they did however supply juice after a long journey it was poor. 4) Paid nearly 20 Euros each for a trip to Marseilles and a short walk away we noticed a FREE shuttle bus service THAT IS A DISGUSTING WAY TO TREAT YOUR CUSTOMERS. Read Less
Sail Date April 2017
I am a 46 year old from Indiana. I traveled with my family which consisted of my wife, my 2 10 year old boys, my 70 year old mother and her 68 year old sister. We have all cruised before on Princess, NCL, Celebrity, Disney, and MSC. ... Read More
I am a 46 year old from Indiana. I traveled with my family which consisted of my wife, my 2 10 year old boys, my 70 year old mother and her 68 year old sister. We have all cruised before on Princess, NCL, Celebrity, Disney, and MSC. This cruise was in March and we had just cruised on the MSC Divina las October. I have no cruise status, but the family does travel alot. Embarkation was in Genoa. We learned last fall on the Divina that you dont need connecting rooms if you get balcony rooms next to each other. When you do this you can open up the divider on the balcony between the two rooms and use that to go back and forth between the rooms. The only downside to this was that one night it was pretty stormy outside and the divider banged made noise until I found a way to secure it. Embarkation was fst and friendly. My mother has a cane and once the MSC staff saw this they sped us all through the process and we did not have to wait at all. One nice feature about the ship picking up passengers at about every stop is that our room was ready for us as soon as we got onto the shop at noon. We knew pretty much what to expect with the ship prior to arrival because it is essentially the same as the Divina. I do have to say that the Divina seemed a little nicer than the Splendida. There were a couple more upcharge restaurants on the Divina, although we didnt eat at any of them on either ship. Coming from the USA where there is a mexican restaurant on every corner and a steakhouse on every other corner it was hard for me to justify paying more to eat mexican on the ship. We always get a balcony at the rear of the ship on the floor nearest the buffet. This allows us to grab food and return to our balcony if we cant find a table in the buffet. This was a problem on the Divina, but we never had a problem finding a table at the buffet on the Splendida. This also allows you to be a quick walk to the pool or hot tub without having to walk down a long hallway. The food at the Main Dining Room was so so. I definitely would not go on MSC for the food, but I definitely would not skip the MSC because of the food. It is no Celbrity, but it wasnt much worse than DIsney. My youngest got steak every night and the rest of us tried pretty much everything. The wait staff was friendly but not speedy. You have to expect long dinners in the Main Dining Room though. We only ate in here 4 nights. The evening buffet was smaller than the lunch buffet which was a real bummer. There were not as many choices for dinner than for lunch. There were always good pizza, hamburgers, and a good pasta. They had calamari everynight. I usually like calamari, but this was the fisshiest tasting, rubbery stuff I have ever had. The big disipoinment was not free lobster on the boat. Overall though I liked the food. It was in the 60's most days and people were not at the pools. I had the drink package and found that the pool bar was the place to be. Very friendly bar staff and no crowd. The ports were nice except for Marseille. Marseiile was the dirtiest place I have been. I have been to Beijing, Central America, and Chicago and found Marseille to be a huge waste of time. Not worth the bus ride. Palermo was the best, then Malta, then Rome, then Barcelona. I would do this cruise again in a heartbeat. Read Less
Sail Date March 2017
When I set out to find a decent destination for our honeymoon this Feb, after trotting half the globe I stumbled upon the idea of taking a cruise. After comparing various itineraries, reviews on this platform and the overall costing ... Read More
When I set out to find a decent destination for our honeymoon this Feb, after trotting half the globe I stumbled upon the idea of taking a cruise. After comparing various itineraries, reviews on this platform and the overall costing (considering the destinations covered), I decided to take MSC Splendida from Genoa. Based on the mixed reviews for this ship I read here, I was a little skeptical but the slightly off season costing was way too appealing to pass by. But all along I kept my expectations pretty basic and ensured my wife did the same ;-), that was until we boarded the cruise. From thereon, the entire cruise + the remainder of the trip before and after it, I can safely say the cruise was worth every penny. And the best part was even my wife loved it. May be the fact this was our first ever cruise, we did not really have a benchmark to compare it with, but based on the feel good factor with the food, our stateroom cabin, service and port of calls we can say we would surely cruise with MSC again. Now, the details. As mentioned earlier, we took the cruise from Genoa, after our train journey from Venice. If you are reaching there by train from any place, ensure you get down at Genoa Piazza Principe station and NOT at Genoa Brignole. Because the cruise terminal is a 7-8 minute walk from there even with the luggage. The embarkation process was pretty smooth. It took us 25 minutes from the time we entered the cruise terminal to the time we entered our cabin. But may be this was because of slightly off season for cruising or lesser people boarding it from Genoa, because we heard and it seemed like the cruise was fully occupied. We had a balcony stateroom, and it was pretty spacious with a queen bed, a sofa and a table, dressing table and the washroom. Plus of course the best attraction, the coveted balcony. Even that was pretty spacious with decent enough room even after two chairs and a small coffee table. The best one get for the price I suppose. Just an update here, our cabin was towards the front of the ship, and hence the balcony was not at the actual edge of the ship on the sides. There was a small deck and a boarding area for emergency boats below between our balcony and the left hand side edge of the ship, whereas I could see the cabins on the rear side of the ship were directly at the edge meaning absolute privacy when you were in the balcony. But by no means, the design interrupts or spoils the view even from the balconies towards the front of the ship. Coming to the dining, way beyond our expectations honestly. The buffet is open close to 20 hours every day, serving various cuisines including for vegeterians (slightly limited options though but good ones nonetheless). The tea & coffee makers, water and ice machines are obviously accessible for all 24 hours. The specific restaurants for lunch & dinner are pretty good too. You would be assigned one before boarding or after it, and that would be your designated restaurant for lunch and dinner, should you not wish to take the buffet in the cafeteria. These restaurants, as it seems, serve any and every cuisine if you ask for it a day in advance. we actually found it hard to believe that we would be eating authentic Indian vegeterian food (rice and rajma or chhole, etc) from the second night onwards as we asked for it on our first night dinner at the restaurant. And the service there is pretty amazing. The manager and the Maitre d' (Vincenzo Queni) actually checked on us before or after every meal if we were happy with the food and were more than happy to make any changes we requested. I guess it was their service at the restaurant which made the difference between having a good cruise and a great one. Coming to entertainment and activities, lots of options available, although we only went to the theater a few times. And while the musical plays were good, they seemed repetitive after the second day. They would better off to mix it with different kind of performances to make it a true cultural blend as the cruise obviously gets tourists from all around the globe. So that is surely one area the MSC can and should work on. Service as I have mentioned was good. Our housekeeper seemed a little over enthusiastic to clean up our cabin, almost every time we stepped out even if just for a quick meal. We did not mention this to her but it is something which can get annoying, because one is looking for the cabin to be cleaned only at a designated time and not every few hours. One thing which was slightly below par was when on our last evening I complained at the reception twice about my neighbor smoking in their balcony despite the entire deck being a non smoking one, nothing was done. It was only after my third call late in the evening when I reminded them about it and also told them that lit cigarettes were being casually tossed directly from the balcony could be a fire hazard, that it was addressed. Thankfully the neighbors checked in only on my last evening and not before that. And while we are at the service bit, I find the gratuity / service charge at 9 euros per person per day a bit too exaggerated. Yes the service was good but 126 euros for a week long cruise for two people is surely too much and should be re-looked at. (Also please account for this while budgeting for the cruise, as it is only charged at the time of the check out on the last day). Port of calls were good. We loved Rome, Valletta, Barcelona and Marseilles. Just a heads up here, the excursions offered by the cruise are fairly expensive, as expected. And so are the shuttles from the cruise till the port exit / city center. For Rome, the shuttle was free till the port exit, but that was not the case at Barcelona and Marseilles. The funny part at Barcelona was, the cruise shuttle which was charging 8 euros per person for a return journey from the city center was leaving from right next to the port terminal's shuttle service to the exact same destination for a price of around 3 euros. So, if you are looking to save some money, you are better off at planning the public transport bit for every port of call before hand. And even if you are unable to do it, wait till you get down and see for yourself the available options before opting for the expensive cruise shuttle service. Also, for Valletta and even for Palermo, one does not really need either of the options as the port is right next to the city center, easily accessible on foot. Ditto for excursions, one can always plan on their own to save some money, and even time because obviously you have limited time at every port and you would not want to waste that in figuring out where to go unless of course you want to surprise yourself. Coming to Genoa, we intended to explore that after disembarking from our ship and before we took the return flight back home on the following morning, but the weather was a bit rough for that. It was too cold and also raining. Some of the places we visited were almost deserted as not many ventured out on the slow Sunday afternoon. Even we returned to our hotel after a while. Read Less
Sail Date February 2017
We sailed on Splendida in January, we have sailed on her before and she lived up to our expectations. If you are looking for a recommendation then there are a few thing to consider before you choose MSC. If you want the English or American ... Read More
We sailed on Splendida in January, we have sailed on her before and she lived up to our expectations. If you are looking for a recommendation then there are a few thing to consider before you choose MSC. If you want the English or American experience then read no further, if you are looking for a cosmopolitan cruise where you will meet several cultures and nationalities then it's worth a try. The ships are high end quality when it comes to design, very modern and sparkling. but the price you pay will be reflected in the food etc. you can get ships that provide high end food but this does come at a price. The size and quality of the cabins are some of the best I have had in many years of cruising, but don't expect expensive toiletries in the room only basic requirements. The cabin was kept spotlessly clean and there were no stains on the walls and carpets that I experienced on some "English" ships. The balcony was a good size with nice table and chairs. In the restaurant we were as usual seated with English speaking guests, the food was good quality but if you want lobster etc. you will need to pay a top up fee or visit one of the onboard speciality venues. There is plenty of choice on the menu and always two alternative dishes. The meals are not large but there are 5 to 6 courses and if you ask for extra for example two main dishes this does not cause any problems. We also used the MDR for breakfast and lunch if we were onboard as it is a bit more sedate than the buffet, you are assigned a seat and have a choice of either menu with waiter service or serve yourself buffet. We did not use the buffet very often but that was just personal choice, a lot of reports seem to say it is a problem finding a seat; but there was always room towards the back of the ship or dare I suggest you share with a stranger and have a chat. We found plenty of entertainment in the evening, some of the main shows were variety style but it must be remembered they are trying to cater for several different languages so an English comedian would fall on deaf ears. the other musicians were varied and of a very good standard. on other cruise lines we have sailed on there have been dead areas and dead spots when the acts changed over, but on all the MSC ships we have been on the entertainment has been seamless and you hardly notice the acts changing over. We enjoy ballroom and Latin dancing and found we could dance all evening if we wished. An area of tranquillity exists in the atrium where there was a string trio and a pianist alternating until late. We spoke to several members of the crew and staff ranging from officers to bar and cabin staff and found all to be courteous pleasant and willing to chat. So I would advice that you take the time to engage with them as they all seem to have an interesting tale to tell and are full of information about the ship. The main gripes we had were firstly with the casino, this is an area where smoking is permitted; if you don't smoke it is a no go area so if you want to play the tables or machines then you have to put up with the smoke. The air does get very thick as it is also used as a warm area to smoke in the evening instead of going on deck, I do suspect I would have done the same if I still smoked. The other issue with this is that it does permeate into the nice bar above where there is some nice music and dancing. Another problem we found it that there is no control over people using the hand gel when entering the food areas or entering the ship from shore. I can't understand why the management don't choose to enforce it as a virus breakout causes a lot of disruption for them, and why O why do people not use it and make every effort to try and dodge past it; some even putting their hands towards the machine and then walking away rubbing their hands as if they have used it. Still on the subject of guests and their attitude, if you are on holiday it is a time to smile and enjoy yourself not try to push and grab, get in front and jump queues; there does seem to be some nationality who are very selfish. Why on formal nights do some people decide to go in the restaurant looking like a refugee, please at least try to put some clean dressy clothes on. Think of it as if you are on shore, is that how you would dress to go from a meal in a restaurant or go to a show. If you don't want this type of expectations of dress recommendations then there are cruise lines who will cater for your wishes. So would we cruise with MSC again, well the next one is booked and we sail a week after this one. Read Less
Sail Date January 2017
Chose this cruise as it fit in with our holiday dates and wanted to try cruising. The cruise travel arrangements were perfect including embarkation and disembarkation. The ship is simply lovely and we had nothing but pleasing encounters ... Read More
Chose this cruise as it fit in with our holiday dates and wanted to try cruising. The cruise travel arrangements were perfect including embarkation and disembarkation. The ship is simply lovely and we had nothing but pleasing encounters with staff. The theatre shows were watchable but nothing special. The cabin was clean and we were looked after well by the cabin cleaners. The itinerary was busy so the evenings on the ship were mainly spent in the Cigar room where the atmosphere was friendly and relaxing mainly due to the wonderful Buddha and his colleague Rich. They worked as a fantastic team and could not do enough for you. We never made it to the pools as the weather was not that encouraging. We found the onboard shops limiting. Prior to our cruise we read lots of negative comments with regard to the food. We found the mediterranean food quality was good, the downside was the temperature, it was only ever warm but there was certainly no shortage. The change of port from Marseille to Villefranche Sur Mer on the last day was the best. The Cruise tour to Monte Carlo and Monaco was just fantastic. Overall we had a fantastic time and would go again... just remember it is a Mediterranean cruise line and enjoy it instead of trying to compare it to other lines. Read Less
Sail Date January 2017
Price point was appealing.... Oh how we regretted our decision. This is just a glorified transportation vessel /FERRY. You will stop at each port to let off and take on passengers. It does not feel like a special holiday, just like ... Read More
Price point was appealing.... Oh how we regretted our decision. This is just a glorified transportation vessel /FERRY. You will stop at each port to let off and take on passengers. It does not feel like a special holiday, just like taking a bus trip... No welcome just sales of package upgrades. No information about shows, dining or trips we waited 5 hours for a map of the boat layout. The reception staff were not happy to be there or assist with queries. All announcements are in at least 4 languages and piped through your cabin at siesta time. Dining options are shockingly bad. You will either eat at 6.30 or 9.00 with people you don't know. Other dining options the Buffett, awful food was the only consistent thing with poor service and too many vulgar people and children. Upgrade and pay extra for the Tex Mex.. feed back on this not worth it, sole less place with poor food. The ship lacked any atmosphere in the public areas in the early evenings the shows were very poor. All in all this is my advice.. Choose the smallest ship with the greatest staff ratio and make sure if you are not wishing to travel with children you check for local school holidays. Try NCL freestyle smallest ships for the best experience!! Read Less
Sail Date January 2017
We had always cruised with Royal Caribbean but were getting more and more frustrated by the dwindling service levels. Along came MSC with the amazing Status Match scheme which allowed us to take our first cruise with them and at their ... Read More
We had always cruised with Royal Caribbean but were getting more and more frustrated by the dwindling service levels. Along came MSC with the amazing Status Match scheme which allowed us to take our first cruise with them and at their highest loyalty level. We take a lot of cruises and have already booked five with MSC, before even taking the first (brave or stupid). The Status Match is a great sales pitch from MSC and has meant a loss of 5 bookings for Royal Caribbean. I do wish Royal would listen to it's guests and improve their once great service and forget about all the gimmicks. So, how was our very first MSC cruise. We booked a package which included a balcony cabin, flights and transfers for a really low price (under £500) and viewed this cruise as a little treat just before Christmas. We pre-booked internet and drinks. I have to say that the UK service centre for MSC should be closed down with immediate effect; they are clueless, the website crashes more than it works and when they say they have done something it soon becomes apparent they have not. So, when we arrived at Gatwick for our BA flight to Genoa, we were slightly upset that my wife and I weren't allocated seats together; but we were OK as the flight was only 90 minutes. It was when we were in our seats and we listened to people talking across rows to others and even had passengers pass items across seats that we all started chatting. I firmly believe that the MSC staff in the UK were responsible for seat allocation on this flight as EVERY couple or group we encountered on that cruise were separated from each other on that flight. It must have taken some effort to split couples and groups up so "effectively" (if only they could put the same effort into helping guests). We landed in Genoa and the included transfer was fairly straightforward. Due to our Status Match upgrade to Black Card we bypassed the long queues at check-in and were through and on the ship in less than 5 minutes. OMG I did not think you could cram so much tackiness into one place - and I thought the Italians were supposed to be classy. A whole bar coloured orange, another 99% purple, the grand atrium gold and tacky crystal; the stylist must have had the day off when these plans were drawn up. Our cabin 8151 was a sideways cabin with long balcony; it was actually a very nice layout; let down when we arrived by the cabin attendants dirty cloth left on the side in the bathroom and the half-drank bottle of water (which they tried to charge for). We missed the huge promenade we had grown to love with Royal but this was another cruise line after all and we DID like how things were set out (just not the colour schemes - and the incredibly uncomfortable seating which meant you spent most of your time lying backwards and at a slant). We knew to collect our cruise cards from our cabin; and found the empty cardboard holders for them but no cards; our first trip to guest services, who then told us to see Allessandra(?) the loyalty club host. We got there 20 minutes before her desk opened and were soon joined by several other guests. Allessandra appeared 15 minutes before the scheduled opening, saw all the guests waiting patiently and went off with her colleague (no problem there). She then returned exactly on time, put something on her desk and promptly went off to the toilet, returning 5 minutes later. That did annoy all those who had been waiting for her. She could have just come back 5 minutes late but you just got the impression that she was marking her territory and dictating how HER rules worked. She sorted our card issue and we were sent back down to Guest Services. We chose to go and see the Maitre'd to ensure our table request had been received - nope, nothing from the UK office. The Black Card worked wonders again as he couldnt find us a table but saw THE CARD and one suddenly became available. Because I have to work while Im away, we pre-booked the "Streaming" wifi package - which didn't work anywhere on deck 8 and only in certain places on the ship. It definitely didn't manage to stream anything and emails were a struggle for most of the time. More on this later. The buffet was really well laid out and had a restaurant feel about it rather than the school canteen look on Royal. Only once did we struggle to find a table. The service from every staff member within the buffet was EXCEPTIONAL. Yes, the food could have been hotter but it's a balance they have to make; keep it hotter and it dries out or burns. The restaurant was just above average. The service once again was excellent. The food was limited in choice, luke warm and the same items repeated almost daily (veal anyone?). It was OK but not to Royal standards (though service was far better). The main theatre shows were a nightmare. I appreciate that it is difficult to cater for several different languages but there was very little effort or imagination in the shows. OK so once in a while its pleasing to see two women bend into various shapes while lying across and under each other BUT it does get boring once you've seen the same thing every night for 7 nights. There were several amateurish dancers, hardly any singing, the two chinese bendy women, a 4 piece acrobatic act, a couple of aerial artistes and the most boring uncharismatic Cruise Director I have ever see. And that same combination was used EVERY SINGLE NIGHT. The various bars were once again saved by the amazing staff and the top class service; but if I have to listen to "ars ole mio" ten times a night, every single night again I might just pull the power cord. Boring isn't the word to describe the activities and entertainment offering onboard Splendida. Just a quickie for the non-smokers. Yes the casino is fumed-filled and the bar located up the staircase above it is also really bad at times. However, we didn't really notice it anywhere else on the ship. We took two "English language" tours organised by MSC; and found they were multi-lingual which made it impossible to focus and follow what was being said by the guide. We will stick to our own excursions in future. I was slightly miffed that MSC had decided to add a small Unicef donation onto our bill; I prefer to choose my own charities and donate as and when I want, not have it imposed. So, I visited Guest Services on the final day. I explained that I would like the donations removed and, due to the extremely poor internet service, I'd like a partial refund on that (perhaps the difference between the std email package and the "streaming" one we paid for). The guy behind the counter was clueless and decided to refund ALL of our charges, including the gratuities. I tried to explain this was not what I had asked for but he didn't want to listen. In a strange way, I did actually prefer it though. It allowed us to give out the gratuity to the staff WE felt provided the service. Our waiters got a little more and our cabin steward slightly less. We aren't fans of the new "gratuities go to people behind the scenes" policy as we strongly believe it is the cruise line who should cover their wages as it used to be. Disembarkation was mostly fuss-free. Although, if you pre-pay your bill in cash, be sure you don't have any credit left over. We found one woman who was refused exit from the ship until she returned to Guest Services and found she was in credit by 3 Euros. One final point to mention. Genoa Airport is an utter joke. It took over 1 hour to check-in at the BA desk as they had two staff on duty. Our bag was overweight (our fault) but the jobsworth behind the counter insisted we remove something from the case and put it through as a separate item. We removed a cloth bag with draw strings which contained some laundry and that had to go through as a piece of hold luggage. The main case was still overweight. At a time when BA are about to upset lots of customers (strike action) it would seem this check-in person didn't get the "be nice" memo. So, what do we think of our very first MSC cruise? It IS totally different to a US cruise line. The amazing service was the biggest plus for MSC, followed by the lower pricing from the cruise itself down to the enormous choice of beverage packages. We REALLY hated the activities and entertainment (what little there was). We are on another MSC ship for 22 nights in January 2017 so this will allow us to better understand them a little better before we make up our minds. Read Less
Sail Date December 2016
This was our first cruise ever and we loved every single moment of it. I have been working in the Airline Industry for 20 years now as a Flight Attendant, so traveling is nothing new to me. I have stayed in hotels all over the world, but I ... Read More
This was our first cruise ever and we loved every single moment of it. I have been working in the Airline Industry for 20 years now as a Flight Attendant, so traveling is nothing new to me. I have stayed in hotels all over the world, but I have never been on a cruise ship. I was surprised beyond belief. It was just awesome from the word go. Great destinations and the ship itself is just marvelous. The service on board is a bit on the average side, and language is a bit of a problem. I speak 3 languages myself, but found the Asian staff did not have a good/clear comprehension of the English language. But overall it was still a pleasant experience. The food was good, however, make sure that you do the formal dining for dinner. Great menus. Tolerance is the key word, and should be applied as there are so many different nationalities and cultures traveling together. At first I found some of the customs from some of the cultures a bit rude/strange/awkward but at the end of the day, each and every person deserves a little peace under the sun. Great experience. We are doing the Eastern Mediterranean this year and can't wait. Read Less
Sail Date November 2016
This was the second time i have been on a cruise with MSC, the first occasion was on Preziosa in September 2015. I can honestly say i was once again disappointed with the quality of the food. The food was never hot or even warm, the food ... Read More
This was the second time i have been on a cruise with MSC, the first occasion was on Preziosa in September 2015. I can honestly say i was once again disappointed with the quality of the food. The food was never hot or even warm, the food was certainly not at the correct temperature of 75 degrees which is the temperature in line with health and safety. I would love to be a health and safety officer onboard. The menu choice was plentiful in the Al la Carte and also in the buffet restaurant, although once again the food was never hot or warm but on borderline simply cold. This is a real shame as a big part of the enjoyment on holiday is the dinning. The waiters in the Villa Verde restaurant and Bora Bora Buffet were nothing but rude, un happy and looked that they didn't want to be at work and this was the case on everyday whilst we were away. The waiters in the La Reggia restaurant were more helpful and happy and it was delightful to dine with them shame we couldn't of dined there every evening. The drinks package was excellent and I can honestly say this was much better than costa, the range of branded drinks included in the package was superb and highly recommended to buy a package as drinks are otherwise really expensive. The entertainment was also good, thoroughly enjoyed the shows, the only down side was the music in the other bars, as long as you liked the same songs played over and over again and the music being very euro pop/trash then you will love it. Tribute rockstar night started well with the first two songs being Queen and Michael Jackson then it finished and then italian/spanish music continued for the rest of the evening. As much is it is lovely to have your photograph taken we did not like the aggressive approach we found the staff on splendida, grabbing my hand nearly pulling me over is simply not acceptable.Either was the attitude, i wanted to purchase one photograph from the embarkation section which was five photographs for £50 but i didn't like four of them, when i asked to buy one i was told no, i had to buy all five, i said to the young man why can't i buy one photo for £10? they will only get destroyed surely a sale of £10 is better than nothing, he answered "they will be removed as you don't like them", no offer no discussion no nothing, simply rude. I do not agree with the charges MSC wish to charge you once you are in port to use a shuttle bus, this service should be free of charge to the customer as it is MSC's choice of ports it wishes to call at and if the city centres or ports are too large then a free service should be provided as do P&O. Customers should do their research on the port as there are sometimes free shuttle buses within the terminal. The rooms were clean and tidy and were a joy to stay in, I have only stayed in a balcony room and have always enjoyed this. The decor of the ship is beautiful and this is something i love regarding MSC's ships is that they are modern with charm where other ships i have been on have been like buttons illuminations. MSC also allow you to remove the service charge from your on board account which i think is a great option where costa don't. Read Less
Sail Date November 2016
We chose this cruise as it was very reasonable and the ports were appealing . Firstly the flight into Genoa was horrific the turbulence and the terrible landing dare I say by a woman pilot was the worst ever and we are seasoned ... Read More
We chose this cruise as it was very reasonable and the ports were appealing . Firstly the flight into Genoa was horrific the turbulence and the terrible landing dare I say by a woman pilot was the worst ever and we are seasoned travellers ! Standard (so we were told) 25 euro taxi transfer to the port Embarkation was long and arduous people pushing in ,long queues, total disorganisation . The ship was magnificent the crystal staircase the bars and restaurants all beyond expectations. Our cabin a balcony on the eleventh deck also gorgeous and spacious we had a lovely shower room and a decent sized balcony. The bed had a Super king memory foam topper again wonderful and comfortable , also great pillows. We ate in the buffet the first night and start as you mean to go on and they certainly did apart from a fantastic four cheese pizza everything else was lukewarm insipid and tasteless. Raw burgers I showed it to the lovely Bulgarian waiter all he could say was Sorry , The salads were bruised as was the fruit , and the bread rolls were very hard Every day the same desserts were served fruit tart ,chocolate cake, cheesecake ,choux buns all with the same custardy filling . Gala night we went to the dining room , luke warm king prawns 4 to be precise two pieces of lettuce and a lemon slice , seafood pasta containing one mussel!! the waiter laughed so much !!!! Shrimp risotto .... guess what no shrimps they may just as well of said Fish Surprise and that's the surprise there isn't any fish !! Fillet of beef ?? more like Birds eye beef in gravy pouch , cold broccoli cold potatoes, and hot baked Alaska !! Dreadful Terrible food No compulsory sanitization entering the Restaurant or Buffett , I pointed this out ,they looked at me as if I was an alien . No regular sanitizing of handrails, and not once did I see a cleaner in the washrooms . For the first time ever we did not tip the maid there was no service above and beyond , , a dirty glass stayed on the balcony three days it was swept once , No spare toilet roll and no tissues, and the same bedding for three days , appalling . The drinks package is well worth the money and by now we had turned to drink ! The best points our lovely waiter Sam always smiling and willing to help, Our lovely waitress from Mauritius such a lovely caring girl nothing was ever too much effort ,The lovely little Chinese girl who made us roar with laughter , and also one from Honduras , MSC are lucky to have these staff including the one in the main restaurant who laughed off the fishy business !! they were the highlight of the holiday .Anthony from the animation team such a lovely polite man and so beautifully dressed , Alex and his partner who kept us all dancing where do they get the energy? The ports , our complaint , docked too far from the towns with expensive fares we were charged thirty euros by a taxi driver in Casablanca we went 500yds disgusting . Disembarkation .. we did not wait we couldn't wait to get off and just got off early there was no real checking our bags were there so all was good , The extra night in Genoa well that is another story do not expect to see too many Italians !! the compulsory taxi fare of 25 was now 19 euros !! Read Less
Sail Date November 2016
After you have cruised many times with different cruise lines, I think you start asking yourself why you choose a particular cruise line instead of the others. In our case a very important role is the itinerary and the price-value ... Read More
After you have cruised many times with different cruise lines, I think you start asking yourself why you choose a particular cruise line instead of the others. In our case a very important role is the itinerary and the price-value relationship. Nowadays many cruise lines travel the itinerary that we want to travel to very reasonable prices. We do choose however MSC cruises over other cruise lines for the transatlantic crossings because of some reasons: 1) we like those long journeys from Europe to South America and vice versa on well appointed and modern ships like the MSC Splendida, 2) we enjoy the Italian way of cruising with Italian music and Italian food, 3) we like very much the activities on board, specially Tai Chi with well qualified instructors, which makes a crossing very pleasant and contributes to our well being, 4) we enjoy the shows and the entertainment and 5) we look forward for the changing regional food offerings. Our crossing with the MSC Splendida from Genoa to Santos met those criteria. We have enjoyed the crossing. Our cabin 11132 was a good midship cabin. We have appreciated the effort of the cabin attendant, of the waiters, of the crew members and of the officers. We have not missed one Tai Chi lesson. We have enjoyed the Brazilian singers at the main lobby every evening and we have loved the elegance of the ship. We do find however, that there is room for improvement in some areas. For example the dancing music was according to our opinion, way to slow and repetitive. There was a duo in one small venue, which was also kind of a walking path, which alternated the music with a solo singer every evening. This place was actually the only place to dance before 22.00 pm and unfortunately, during the whole transatlantic, every evening the music was the same, slow and boring. What a pity... We felt like zombies moving at the rhythm of a music played without much enthusiasm as if the players would have been instructed to play music to listen but not to dance. Unfortunately in the after lounge the band there, according to our opinion, did not really manage to motivate public to dance. There were dance lessons at 20.30 pm more or less. What an odd time for dance lessons...at that time people should be able to dance, not to wait for some dance lessons to end. Once the dance lessons finished, and the band took over, again many people left, because the music was not very conducive. Now we are talking about a public in which the majority were Brazilians, who dance well and happily. Where were they? Listening to very good Brazilian music at the lobby. The two duos were excelent. Why were the two duos always in the lobby and did not change place to another venue, in which people could dance? I am sure the lovely bosa nova, which they were playing would have brought many people, including us, to the dance floor. Another thing that we have missed was the classic music at the lobby. This is also from our perspective another value added from MSC Cruises in their journeys (we consider Tai Chi another main value added). No one used that grand piano at the lobby, although there were a pianist and a violin player, which could have provided for good entertainment. Another area of improvement lies on the wines offered as part of the inclusive package. Without being exceptionally good, they are Ok for no more than one week, but if you are doing a crossing of at least 18 nights, it is extremely boring to always be offered the same wine. Is it really so difficult to offer other wines for a similar price as part of the inclusive package? Other cruise lines change the wines after a couple of days, so I guess it might be possible. Another small issue, is that in our previous cruises with the Splendida, we remember hearing the lovely Italian song "Com te partiro" when the ship was leaving a port. This was nice and became something to look forward to it. Other cruise lines, play other songs, for example Crystal Cruises always plays "What a wonderful world". Unfortunately on the crossing in November with the Splendida, there was no song played in every port. I think only once was played "Com te partiro" in Brazilian waters. It is a pity because hearing to a particular song, makes leaving the port so much nicer and every time that song plays outside a cruise ship, we evoke the sailings... Despite the points listed as having room for improvement, we have enjoyed our crossing. We wish to thank those hard working crew members, members of the entertainment team and officers, who always make a cruise, a special one for us. Read Less
Sail Date November 2015
WE BOOKED THIS CRUISE BECAUSE OF THE YACHT CLUB EXPIERENCE. ALBEID GOLD MEMBER THIS WAS THE FIRST IN YC. SAILED WITH AZAMARA+SEABOURN+SEADREAM+NCL+X+COSTA+HOLLAND AMERICA+OCEANIA.... EMBARCATION: The best so far,took 15 ... Read More
WE BOOKED THIS CRUISE BECAUSE OF THE YACHT CLUB EXPIERENCE. ALBEID GOLD MEMBER THIS WAS THE FIRST IN YC. SAILED WITH AZAMARA+SEABOURN+SEADREAM+NCL+X+COSTA+HOLLAND AMERICA+OCEANIA.... EMBARCATION: The best so far,took 15 minutes. Drinks and snacks offered.Escorted by butler to concierge lounge for some more formalities like your ( complementory ) preference newspaper.Printed in your own language,even in Flemish,and on a large format,and daily delevered in a sack on your doorknob before you wake up.A service that i have never experienced on a luxery line. Than escorted by your butler for a short tour to L'Olivo restaurant,that's the MR for YC guests,and the use of the priority elevators (ingenious ) Arriving in the suite,luggage,chilled vino spumante brut with chocolate strawberries were waiting.Help for unpacking our suitcases was offered. I'm your butler Sir,for all your needs please call me,i'l be happy to help you. ALL LUXE LINES CAN TAKE LESSONS HERE!! SUITE: Clean,clean,clean..... Nothing you could complain about,although the suites on Seabourn are larger. Good beds,but Oceania beds are better.Best at sea IMO. Very good sofa and a fully-stocked refrigerater with soda's (pepsi)beer,juices,chips,nuts and refilled twice a day.J.Walker,beefeater Gin and Smirnoff Vodka ( 5cl ) also refilled. Fresh fruit,snacks and turndown chocolates (fantastic quality,the best ever ) Walk-in closet with safe. Plush robes and slippers Outlets 110/220 VOLTS. Quality waters,flat and bubbels. On the second day we had a little problem whit the save. Could not be opened. That is normal for a safe,but with the code ????? So called Victor the butler,and he called safety,opening the safe,remove the safe,installing a new one and providing a compl.bottle of Spumante with their apologies took 15min !!!! That's SERVICE with a big S. BATHROOM: Smaller than on Oceania and Seabourn. One sink and shower in the tub. Good wellness products. ENTERTAINNMENT: STUNNING TEATRE. Some shows were excellent,some not. BEAUTIFUL COSTUMES AND DECORS. FOOD AND DRINKS: Unlimited beverages in bars and restaurants.( in YC aria ) Impeccable service. DRINKS:LIMITED PREMIUM BRANDS.NO COINTEAU,GRAND MARNIER,COGNACS!!!! BREAKFAST: Can be taken in pool bar ( weather permitting ) and Top sail lounge and is limitted in choice.( buffet ) Execellent coffee. L'OLIVO:MENU TABLE SERVICE ( COLD AND WARM) LUNCH:SAME 3 POSSIBILITIES. NOT TO BE MISSED: THE SPECIAL BUFFETS AT THE POOL DECK. L'OLIVO :Seven course menu DINNER: L'OLIVO:SEVEN COURSE MENU.THEIR COMPL.WINES ARE BETTER THAN ON MOST LUXE LINES!!!!! Very relax atmosphere. Take about 90 min for a dinner. Personal service thanks to Zvonimir,Guseppe and Rute. Service is similar with Seabourn and sometimes better. Fish dishes are absolutely wonderful,but meat dishes can be improved. American guests will not be impressed about the meat. KEEP IN MIND,THIS IS ITALIAN EUROPEAN CUISINE. DISEMBARKATION:AS EASY AS CAN BE. +/- +++++ Ship +++++ Service +++++ Butler sevice +++++ Suite +++++ Yacht club consept +++++ Priority elevator +++++ Food ++++++ Price/Quality +++++ Free daily newspaper ++++ Entertainment ----- ALL INCL. NOT ALL OVER SHIP (ONLY YC ) ----- SMOKING POLICY!!!! CASINO!!!! ----- GRATUITIES NOT INCLUDED ----- NO FREE SHUTTLE BUSSES --- LOYALTY PROGRAM First time in YC,but not the last time,that's for sure! WAS EVERYTHING PERFEKT? NO,BUT IF YOU LOOK CLOSELY AT THE TAIL OF THE FROG,YOU WILL SEE THAT HE DOESN'T HAVE ONE. HAVE A NICE CRUISE. PS. THANKS TO ALL WHO SHARED THEIR EXPERIENCES ABOUT YC,AND MADE MY CHOICE TO ENJOY THE CLUB MUCH EASIER. Read Less
Sail Date October 2015
After our very first cruise, Costa in the Caribbean, which was ok, the islands are beautiful, but even though you have a luxury cabin, there are no privileges, no priority and no flexibility ! and it cost a bomb ! we said never again ! ... Read More
After our very first cruise, Costa in the Caribbean, which was ok, the islands are beautiful, but even though you have a luxury cabin, there are no privileges, no priority and no flexibility ! and it cost a bomb ! we said never again ! family persuaded us to try again with MSC Yacht Club, well what a difference ! it was just great, the mediterranean this time, early booking gives you half price for the second adult, senior discounts,etc. 70 luxury cabins,lovely staff falling over you with smiles and speaking a minimum of 4 languages, i thought i had gone to heaven ! you have a Yacht Club card which gives you priority in the lift and you have access to all the rest of the ship, but the 3,000 other guests can not come into the Yacht Club spaces,area, they do not have the same card, frustrating for some as they try and try again and wonder why they can't get in, as the partitions are glass ! we are treated like royalty, you can hardly get your bum on a seat and staff come up asking what we would like ! they have a special uniform, very smart, private restaurant, free dining times, private jacuzzi(2), private pool, private deck and buffet outdoor dining, the food was just too much ! in the restaurant and on deck, fine dining ! we went to the other buffet just to see how the others dine, it was the usual, by the time you get a free table, space, the food is cold and the noise is deafening ! you buy something and they call your butler to deliver it to the cabin ! and the embarkation, special for MSC Yacht Club, a lounge apart, red carpet (no it was blue) champagne , petits fours, snacks, chocolates !!! no queuing ! escorted aboard ! the best is that you pay for your cabin and ALL is included, eat and drink all day and night, if that is your thing! not mine ! no substitute alcohol, all brands, free mini bar, in your cabin! i could go on and on ! a special thanks to our designated waiters, Daniele, and Zvonimir ! and Fernando in the Top Sail Lounge,the best cocktails, and Dwi our cabin butler ! lovely people, very professional ! Read Less
Sail Date October 2015
The interior decor of the ship is very pleasant and welcoming. the inside cabin was spacious, clean and homely, the restaurants were well run with friendly attentive staff. There was a good choice of diferent themed bars with competant ... Read More
The interior decor of the ship is very pleasant and welcoming. the inside cabin was spacious, clean and homely, the restaurants were well run with friendly attentive staff. There was a good choice of diferent themed bars with competant agreeable waiters/waitresses, there is also a vast selection of drinks including some of the best cocktail's and martini's that you could desire. The entertainment did not please me, quizes in five languages, none of them seemed to be English, daytime and evening poolside and bar entertainment consisted of inane games where the misconception that excessive volume compensates for poor content made being in close vicinity uncomfortable. Fortunatly there were other areas that you could retreat to. The evening theatre shows, being international were opera type and novelty acts the the auditorium was never full, which confirms that it did'nt realy appeal to the international audience Read Less
Sail Date October 2015
Seen one MSC Fantasy class ship seen them all (we had previously been on Magnifica), BUT despite similarities they do have unique touches. The nightly theatre entertainment was good (not stunning or amazing) - but certainly enjoyable ... Read More
Seen one MSC Fantasy class ship seen them all (we had previously been on Magnifica), BUT despite similarities they do have unique touches. The nightly theatre entertainment was good (not stunning or amazing) - but certainly enjoyable and a nice touch to each night (shows lasting 30 - 45 minutes - well by the time you take the 5 language translations out less actual SHOWTIME...) :-) The mix of Med and Atlantic ports was great - we especially loved Canary Islands and Madeira Islands - both places we had never considered visiting previously and delightfully different. Definitely try to mix and match your dining options, e.g. try brecky in the restaurant not buffet area, ditto lunch. This ship really only has one other dining option (pay for) tex mex - there is also some american style food in the sports bar but there's plenty of burgers, chips and hot dogs in the buffet anyway. This time we took out the allegrisimo drinks package (water, coffee, cocktails, wine, beer, gelato) it was far better than just a water, wine or just a cocktail package. Some shore excursions were not great. for example caves of Nerja in Malaga wasted far too long at a nothing place (balcony of europe) I figure to fill out time to make the tour seem longer (and therefore charge more), also casablanca tour only real value was the mosque - however Teide trekking at Teneriffe was one of the best we've done, plus Funchal 4x4 was fabulous. As English speakers we had smaller tour groups which was an added advantage re waiting for others to catch up, but sometimes not if for example combined with German tour and the guide preferred German language it was obvious less English translation is provided. In the end we have some gripes but really the magnificence of the MSC ships, the delights of the ports, children free and other special offers e.g. birthdays is hard to beat:-) Read Less
Sail Date October 2015
We so enjoyed this cruise - our seventh with MSC. There was absolutely nothing you could complain about. The food was wonderful and so many different choices to enjoy it was cooked beautifully, served hot and nicely presented. The ship ... Read More
We so enjoyed this cruise - our seventh with MSC. There was absolutely nothing you could complain about. The food was wonderful and so many different choices to enjoy it was cooked beautifully, served hot and nicely presented. The ship was gorgeous and so well kept. every area was clean and fresh. Entertainment was delightful and very enjoyable with various activities and a different show on in the theatre every night. You were never at a loss for something great to do. The staff were absolutely great. The animation team worked really hard and gave the passengers some wonderful parties and entertained everyone with lots of really great activities. I have to say they were the best animation team (cruise or hotel) we have had the pleasure of watching and enjoying. They were loved by all the passengers. So a big thank you to you all especially Falsto. The staff who waited on our table each evening went the extra mile to make our meals an absolute pleasure. Thanks to Wiranuada from Indonesia and Tony Calderon from Elsalvador - we were so pleased to know you and hope that we will meet again on another cruise. Thanks Tony for the lovely bird you made me from serviettes. Although all the staff were excellent my biggest thanks go to Gisele who waited in the Aft Lounge. What a delightful person she is. I use a wheelchair and Gisele went out of her way to be of help - again the cruise would not have been the same without her. So a massive thank you to Gisele. Read Less
Sail Date September 2015
MSC Splendida Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.3
Entertainment 5.0 3.3
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 4.0 3.1
Enrichment 2.0 3.0
Service 5.0 3.8
Value For Money 4.0 3.7
Rates 4.0 3.7

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