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6 Helpful Votes
Sail Date: December 2017
the date and itinary we wanted to spend christmas in dubai,you could not fault a single thing the ship is magnificent and the staff wre wonderful, hubert and jean the pool attendants smiling and only to willing to help at 6.30 in the ... Read More
the date and itinary we wanted to spend christmas in dubai,you could not fault a single thing the ship is magnificent and the staff wre wonderful, hubert and jean the pool attendants smiling and only to willing to help at 6.30 in the morning, manuela from rumania in the early breakfast at 6 and surbessa from cape town and all of them on early brekfast smiling happy could not do enough for you,all of reception alice juliio andrea lilly to many to mention osama grm,could not fault givanni the maitre di, we did eat in the main restaurant a few times but 9.pm. is a bit late for us and 6 is to early so ate in the buffet which was incredible, and ate in the butchers cut superb, the animation team were incredible and the dace teachers wonderful dancers i know what i am talking about i was a dancer, there was something for everybody the only drawback ignorant greedy rude passengers of every single nationality, what the crew have to put up with with some of these passengers is disgusting i felt sorry for the crew most people need a lesson in manners will definately cruise with msc again and hope to cross paths with every single member of the crewxx Read Less
6 Helpful Votes
Sail Date: November 2017
Just got back form a 6 night med cruise on this ship, Embarkation and disembarkation went as well as expected. In the main the ship was nice, the public areas are good and clean. Cabins (we were in 11210) was very nice. ... Read More
Just got back form a 6 night med cruise on this ship, Embarkation and disembarkation went as well as expected. In the main the ship was nice, the public areas are good and clean. Cabins (we were in 11210) was very nice. Dinning:- The buffet. This was probably the best food you will find on the ship and the best for selection. If you like your coffee I'd would recommend the coffee package (about £25 for about 20 coffees) as the coffee in the machines is a little cheap, drinkable but not that nice. As someone else has mentioned on the forum you don't get spoons just wooden sticks. Allocated Dinning:- The menu was not that good. Food was never that warm. One example of the main meal. I ordered a lasagna but when it came you go what you ordered lasagna no garnish, nothing just a lump of lasagne in the middle of an empty plate not very imaginative. The service and the staff:- I personally found them very nice, my philosophy is if your pleasant to them your pleasant to you. The cabin stewards was always a pleasure to talk to and he did a great job. Out on board:- all good there clean tidy, one of the main gripes is that you couldn't walk round the whole of the outside (walking deck) of the ship as you can on other cruise liners. Read Less
7 Helpful Votes
Sail Date: October 2017
MSC Splendida We stayed on the MSC Splendida for one week! The experiences was from positive through to negative. The negative feeling after the trip unfortunately prevailed: it was our first and last cruise and we could not wait to ... Read More
MSC Splendida We stayed on the MSC Splendida for one week! The experiences was from positive through to negative. The negative feeling after the trip unfortunately prevailed: it was our first and last cruise and we could not wait to leave the ship at the end. In general: The Splendida is an imposing and beautiful ship, which has a lot to offer. It appears neat and clean. It was also constantly cleaned and small maintenance work was done. From check-in to check-out all the procedures were quite well organized, which is important with thousands of people on board. At the inspection of the hand luggage my small scissors were taken. It was not a big one, but a small one of an "Ikea triopac". I know that safety is paramount, also to my mind. For a flight, taking away scissors would also have some logic. Here, however, this really made absolutely no sense. After the security check we were told to go straight to the cabin, where the checked-in luggage is waiting. In the latter, I could have taken these scissors on board without difficulty, and afterwards also from the cabin. Knives are in every restaurant, easily accessible which could easily be taken with you and were no less dangerous than these little scissors. About the cabin: Our balcony cabin was pleasant and functional. The bathroom was small but had everything you needed. The shower should be equipped with a Plexiglas pane, since it is small and the curtain At night, it was hardly really quiet. In addition to the normal vibrations / noise of the ship (which didn’t really disturb you), it was always loud in the aisles, the people took little consideration, and were loud, laughed, talked, stomped, etc… even after midnight. Our cabin was also close to a freight door, over which baggage was offloaded from guests, who disembarked at the next port. I could only sleep with earplugs. About the entertainment: The entertainment on board was really good. The various bars have a wide range of beverages and with the all-inclusive drinking package you can really enjoy it. This drinking package is only worthwhile from a consumption of 26 euros+ / person. If you only drink non-alcoholic beverages or coffee, leave your fingers away from it. There were daily shows at "The Strand Theater", which were really great and the performers did a good job. Also at the bars and cafés singers, musicians and animators cared for a pleasant atmosphere. It was never boring on board. Excursions and co .: We did not make any excursions - except the bus ride from Civitavecchia to Rome, since Rome is not directly at the port. We also did not use the shuttle buses provided by MSC to the city centers. These cost between 12 and 15 euros / per person. However, there were always public transport and other alternatives for a total of 3-4 euros / person. The staff - the staff: Most are friendly and helpful. I would like to especially mention "Putra and Orland" who were outstandingly professional and friendly and served us at our dinner-restaurant. Also "Jane Rose" has enhanced our stay with her friendly smile and professional manner. Thank you very much at this point for your great work on a very busy ship. You always have a great commitment and professional attitude. We also have a good memory of Sweta, Martin, Vanessa Dsouza, Nadonza Romano, Gomez Erick. Thank you so much for making our stay worthwile. Unfortunately, we also had negative experiences with employees, especially in busy Bora-Bora / Pago-Pago Restaurant. We have always ordered our drinks from the all-inclusive-Bar-Menu. We waited patiently, waved nicely, asked politely and were not impatient. Nevertheless, we got annoyed looks or our ordering was taken without any conversation on their part. Drinks were given, the cruise card was handed back and they turned away without words. These here are little flaws but they add up and immensely disturb a good experience. Also, one of the officers of the Ship-Inlet-Checkpoint was impatient and had a rude tone without reason! Like I said, security is important but doesn’t necessarily exclude friendly treatment of passengers - especially if they behave, are ready and do not cause any disturbances or interruptions. The Bora-Bora self-service restaurant: Good pizzas, good food, large salad buffet, Unfortunately too many negative experiences. This restaurant was so crowded that it was almost quite loud everywhere. To my taste it was too crowded. Opening-times obviously also do count. In the daily program leaflet, the breakfast buffet was announced to be open until 11.30 a.m.. At 10: 30 already the first buffets were cleared. At 10:45 all the salad buffets were gone and empty. When I asked, I was told that it would have to be cleared up earlier, because of early arrival at the port. Given times should also be adhered. I would not have expected all the buffets to be open but something of everything should be available until closing time. One of the waiters asked a "chef" for me for a bit of salad, but he just curtly said "No, there is no more salad". At 11:15 I wanted to order an espresso and I pressed the "Service-Button" at the table. The part of the of the restaurant I sat had already calmed down. I heard the call tone of the waiter's watch but he simply kept on sweeping the floor. After a while I called again and the clock was beeping again, the waiter did not react to it. I then got up, and politely asked for an espresso in person. The answer: "This bar has already closed". He then reluctantly went to the other bar to get one for me. Ultimately, I got everything, but unfortunately only with detours, delays and a bad feeling. But the best surprise came at the end of our cruise: In the last night of our cruise our bill was slipped through under the door with quite a surprise. We knew, that only 90.- euro for the parking had yet to be paid and all drinks were included in the drinking-package. The amount of the bill was 232.- euro. They charged euro 10.- / person for "service fees" and another EUR 2.- for UNICEF. The Unicef ​​donation is no problem. The service fee though - in our case 7 days, each 20 euros - was not obviously stated at the time of booking. It was anything but transparent. It may have been stated in the terms and conditions or in the contract but I find such hidden costs completely out of order! I complained and the fees were cancelled. I was told that this is stated in the contract and only MSC would cancel the charges on request (?!?!?). I am fine with service charges, but then only when stated openly and transparently at the booking and not snuck in via terms and condition or the fine print of a contract. This said: On the day of departure we could hardly wait to leave the ship! MSC Splendida Wir waren für eine Woche auf der MSC Splendida! Die Erfahrungen waren durchzogen von positiv bis negativ. Das negative Gefühl im Anschluss der Reise überwiegt leider: Es war unsere erste und auch letzte Kreuzfahrt und wir konnten es am Ende kaum erwarten, das Schiff zu verlassen. Allgemein: Die Splendida ist ein imposantes und schönes Schiff, welches viel zu bieten hat. Sie erscheint gepflegt und auch sauber. Es wurde auch immer laufend geputzt und gesaugt und auch vereinzelt sind kleinere Wartungsarbeiten durchgeführt worden. Vom Check-In bis zum Check-Out waren alle Abläufe recht gut organisiert. Letzteres ist auch wichtig bei tausenden von Personen an Bord. Beim Check-In habe ich mich geärgert, weil mir bei der Kontrolle des Handgepäcks meine kleine Schere wegenommen wurde. Es war keine Grosse, sondern eine Kleinere eines “Ikea-Triopacks”. Ich weiss, dass Sicherheit an erster Stelle steht und finde das persönlich auch wichtig. In einem Flugzeug hätte dies an jener Stella auch eine gewisse Logik. Hier aber machte dies wirklich absolut keinen Sinn. Nach diesem Sicherheitscheck ging es nämlich schnurstracks in die eigene Kabine, wo das eingecheckte Gepäck auf einem wartet. In diesem hätte ich diese Schere problemlos an Bord nehmen dürfen und danach auch aus der Kabine, z.B. im Rucksack, der Schwimmtasche, der Handtasche,… egal wie… Sie ist ja dann in gewisser Weise auch die ganze Zeit eine “Bedrohung”. Messer liegen ausserdem in jedem Restaurant herum, die man auch problemlos hätte mitnehmen können und nicht weniger gefährlich waren als diese kleine Schere. Zur Kabine: Auch unsere Balkonkabine war angenehm und zweckmässig eingerichtet. Das Badezimmer war klein, hatte aber alles, was man braucht. Die Dusche sollte mit einer Plexiglas-Scheibe ausgestattet werden, da sie klein ist und der Vorhang immer wieder an einem kleben bleibt. In der Nacht war es leider selten wirklich ruhig. Neben den normalen Vibrationen/Geräuschen, die ein Schiff von sich gibt und eigentlich auch wenig störten, war es in den Gängen immer wieder recht laut, die Leute nehmen keine Rücksicht, sind laut, rufen, lachen, auch nach Mitternacht. Unsere Kabine war auch in der Nähe einer Frachttüre, über welche nachts Gepäck abtransportiert wurde von Gästen, die im nächsten Hafen ausschifften. Auch über uns und neben uns polterte es immer wieder. Ich konnte jedenfalls nur mit Ohrenstöpseln schlafen und bin dann noch immer wieder aufgewacht. Zur Unterhaltung: Die Unterhaltung an Bord ist wirklich gut. Die verschiedenen Bars haben ein grosses Angebot an Getränken und mit dem All-Inclusive-Getränkepaket kann man es auch richtig geniessen. Getränkepakete lohnen sich aber erst ab einem Konsum ab 26 Euro/Person. Wer nur alkoholfreie Getränke oder Kaffee trinkt, lässt lieber die Finger davon. Es gab täglich Shows im “The Strand Theater”, welche wirklich schön waren und die Darsteller haben sich bemüht. Auch in den Bars und Kaffees haben Singende, Musizierende und Annimierende für eine angenehme Atmosphäre gesorgt. Langweilig war es zu keiner Zeit an Bord. Ausflüge und Co.: Landausflüge haben wir keine gemacht - ausser die Busfahrt von Civitavecchia nach Rom, da Rom nicht direkt am Hafen liegt. Auch die Shuttle-Busse der MSC in die Stadtzentren haben wir nicht genutzt. Diese kosteten zwischen 12 und 15 Euro/pro Person. Es gab aber eigentlich immer öffentliche Verkehrsmittel und einfache Alternativen für insgesamt 3-4 Euro/Person. The staff - die Angestellten: Die meisten sind freundlich und hilfsbereit. Besonders freundlich waren “Putra und Orland”, die uns bei unserem Abendessen bedienten. Auch “Jane Rose” hat unseren Aufenthalt aufgewertet mit ihrer konstanten aufgestellten und freundlichen Art. Vielen Dank an dieser Stelle für eure tolle Arbeit auf einem sehr betriebsamen Schiff. Ihr habt euch immer sehr toll engagiert und professionell verhalten. Ebenso haben wir Sweta, Martin, Vanessa Dsouza, Nadonza Romano, Gomez Erick in guter Erinnerung. Vielen Dank, dass ihr unseren Aufenthalt versüsst habt. Leider haben wir aber auch negative Erfahrungen gemacht mit Angestellten, vor allem im rege besuchten Bora-Bora/Pago-Pago. Wir haben immer freundlich bestellt und auch nicht ungeduldig gerufen, sondern höflich aufgezeigt. Dennoch ernteten wir teilweise genervte Blicke, Augenrollen, oder die Bestellaufnahme und Auslieferung viel ohne jegliche Konversation ihrerseits von statten. Getränke wurden hingestellt, die Karte ohne Worte überreicht, das wars. Es sind vielleicht Kleinigkeiten - aber diese summieren sich und stören immens das Erlebnis. Auch einer der Herren bei den Einlasskontrollen auf das Schiff (z.B. nach Landausflügen) war grundlos ungeduldig und unhöflich. Das Bora-Bora - Selbstbedienungs-Restaurant: Gute Pizzas, gutes Essen, grosses Salatbuffet, Leider zu viele negative Erlebnisse. Dieses Restaurant war dermassen betriebsam, dass es teilweise überalll regelrecht laut war. Für meinen Geschmack war es zu voll. Man nahm es auch nicht so genau mit den angegebenen Öffnungszeiten. Im Tagesprogramm stand, dass das Frühstücksbuffet bis 11.30 Uhr geöffnet habe. Um 10: 30 Uhr haben schon die ersten Buffets abgeräumt. Um 10:45 Uhr waren alle Salatbuffets verschwunden und leer. Als ich nachfragte, wurde mir gesagt, dass heute früher aberäumt werden müsse, weil man verfrüht im Zielhafen ankomme. Wenn 11.30 angegeben wird, sollte es auch entsprechend gehandhabt werden. Es müssen ja nicht alle Buffets offen bleiben, aber es sollte von allem etwas verfügbar bleiben bis zur Schliessung. Einer der Kellner hat dann noch einen “Chef” gefragt, dieser aber sagte einfach “Nein, es gibt keinen Salat mehr”. Um 11:15 wollte ich einen Espresso bestellen und ich habe beim Tisch auf den “Service-Button” gedrückt. In diesem Teil des Restaurants war es bereits ruhiger geworden. Ich habe den Rufton der Uhr des Kellners gehört, der einfach schön weitergewischt hat. Nach einer Weile habe ich den Ruf anuliert und nochmals ausgeführt. Die Uhr piepste, der Kellner reagierte wieder nicht. Ich bin dann aufgestanden, habe höflich um einen Espresso gebeten. Die Antwort: “Diese Bar habe bereits geschlossen”. Er ging dann aber zur anderen Bar und holte einen. Letztlich bin ich zu allem gekommen, aber leider nur über Umwege, Verspätungen und einem unguten Gefühl. Die Beste Überraschung kam dann aber zum Schluss unserer Schiffsreise: In der letzten Nacht wurde unsere Rechnung unter dem Türschlitz durchgeschoben mit einer bösen Überraschung. Wir haben im Voraus ein All-Inklusive-Paket im Wert von 392.- CHF und den Rom-Ausflug für CHF 118 bezahlt. Wir wussten daher, dass nur noch 90.- Euro für den Parkplatz beglichen werden mussten und alle Getränke waren ja inkludiert. Der Rechnungsbetrag war dann aber bei EURO 232.-. Für jeden Tag wurden noch EUR 10.-/Person “Service-Gebühren” berechnet und noch zweimal 1.- Euro für UNICEF. Die Unicef-Spende ist kein Problem. Die Service-Gebühr - in unserem Falle bei 7 Tage also 140 Euro - war bei der Buchung nicht offensichtlich und in meinen Augen alles andere als transparent ausgewiesen. Es mag in den AGBs oder im Vertrag gestanden haben. Ich persönlich finde solche versteckten Kosten aber völlig daneben. Ich habe mich beschwert und die Gebühren wurden mir erlassen und mir wurde gesagt, dass dies so im Vertrag stehe und nur MSC die Gebühren auf Wunsch erlasse. Service-Gebühren ja, dann aber offen und transparent von Beginn an ausweisen und nicht hinterhältig über AGB und Kleingedrucktem im Vertrag. Am Abreisetag konnte ich es dann kaum erwarten, das Schiff zu verlassen! Read Less
2 Helpful Votes
Sail Date: September 2017
Genoa seven day Western Med 23 September 2017 Firstly i was conscious to book outside school holidays to have a more relaxing cruise.Was hesitant to book with this cruise line after reading some reviews and looking at food on You ... Read More
Genoa seven day Western Med 23 September 2017 Firstly i was conscious to book outside school holidays to have a more relaxing cruise.Was hesitant to book with this cruise line after reading some reviews and looking at food on You Tube. How wrong i was. Been on the Celebrity Solstice around NZ. Found the dinning room food to be sub standard. two out of ten and the Celebrity Equinox around the med seven out of ten. Overall the MSC Splendida had better food than the Celebrity cruises. The variety was amazing and the healthy food section was a big bonus. The deserts were superior to Celebrity. Boarding was easy from Genoa one of my favourite cities in Italy however the baggage collection signage was poor at the port. We found it eventually well to the West of the embarkation area. The staff was amazing. Kept to themselves were very courteous unlike the Celebrity staff that seemed to be in your room far too often.. This is a beautiful ship around the same age as the Celebrity Solstice. Rooms and ship in general were very well maintained better than the Solstice. Few areas of worn carpet near busy door ways needed attention. Easy fix. Entertainment excellent. Better than Celebrity Loved all the ports in the Western Med except Valencia being only average. I love Italy, my favourite country and i love Italian people who make up a large portion of the Australian population. Can the MSC management tell all Australians why they don't allow Australians to book on Vacations to Go at a reduced rate while other races can.?????. Horrible. Read Less
7 Helpful Votes
Sail Date: August 2017
We got the Fantastica experience that included 12 drinks per passenger. Even though it was in MSC's computer system, we did not get the drink vouchers as we embarked. For one reason or another the reception staff couldn't take ... Read More
We got the Fantastica experience that included 12 drinks per passenger. Even though it was in MSC's computer system, we did not get the drink vouchers as we embarked. For one reason or another the reception staff couldn't take care of the issue right away and we had to make 3 trips to the reception desk. However, that was the only issue we had. Ship: It was immaculate. Very beautiful. We liked sitting at the lobby as it was the most stunning place. Our cabin was the same as we had in other cruises. Our stewardess was always friendly and asking if we needed anything. There are no urinals in the men's bathrooms. The elevators were also packed in the evenings. We had to take the stairs most of the time, but we welcomed the exercise. Dining: We were assigned to La Reggia. We had Alejandro as a waiter, from Honduras, and he was as good as it gets. The ceviche appetizer was great as well as most meals. Only a couple of times we found some fish dishes not that great. The portions were small, but you can always order more food. We, instead, would go for a nice fresh slice of pizza at the buffet, when necessary. We also used the buffet for breakfast and I found a couple of things that I really liked. The ship was at full capacity, but we always found an empty table. Entertainment: There were 3 or 4 after dinner shows we enjoyed, such as space Odyssey. The shows were 30 minutes long. Most nights, at 11:45PM the entertainment team had funny activities at the Aft lounge. The lounge was always packed for these activities, and hard to see anything if you get there late. Bars: We usually found ourselves having coffee or drinks at La Piazzetta. We also liked the Purple Jazz bar and the sports bar. On the other hand, La Prua piano bar was uncomfortable with all the cigarette smoke coming up from the casino. I found the drink prices standard as most places. Entertainers sang/played mostly popular English songs. Kids Club: My children, 10 and 11, found the kids activities in their group geared toward the younger ones. So they would spend most of the time with us or at the pools. As a parent, I found the kids club staff very nice and accommodating. My kids looked forward to the sail away and foam parties at the water park, animated by the entertainment team. Photos: Buy the $100 package before you sail. They do not have it available during the cruise. We made the mistake of not buying it before hand. Once in the ship, you have to negotiate. I liked how Royal Caribbean had photographers as you exit the ship at each port. MSC did not have them. Wellness: My wife got her hair done and a massage. She was very satisfied and they had decent prices. Ports: We loved all the ports. We were among the first to come out to the port and the last to come back in. In Valencia and Marseille, it was cheaper and more convenient for the 4 of us to take a taxi than to buy the MSC downtown shuttle. We paid 15€ for a taxi each way for 4, instead of 46€ (2 adults and 2 kids) round trip with MSC, and we could get the taxi to go back anywhere, instead of walking back to the rendezvous place. We always went on our own and did not buy any excursions through MSC as we found them expensive. Overall, we had an amazing time. We experienced excellent service all around the ship. We don't speak Italian, but made several Italian friends. Compared to Royal Caribbean, we found some things better at MSC and some better at RC, but that was fine with us. We accepted the differences and got our money's worth. I will sail with MSC again. Read Less
21 Helpful Votes
Sail Date: July 2017
Embarkation and disembarkation went surprisingly smoothly. Cabin was adequate but we couldn't enjoy balcony due to chain smokers on next balcony. Unfortunate because husband got quite ill with bronchitis and URI and were ... Read More
Embarkation and disembarkation went surprisingly smoothly. Cabin was adequate but we couldn't enjoy balcony due to chain smokers on next balcony. Unfortunate because husband got quite ill with bronchitis and URI and were quarantined on day 6. MSC says smoking isn't tolerated on balconies but maids apparently missed clue of ash tray on balcony. Bed was comfortable. Food was below average. Both in restaurant and in buffet. Buffet was way out of control. Seemed like a shark feeding frenzy each and every day. The idea of forming a line was foreign. Even had someone grab a utensil out of my hand as I reached for it. Dining room was way too crowded. Table we were at was in pathway of waitstaff and chair kept getting pushed as they crammed through. Entertainment was not quite high school quality. Excursions were far too rushed. No time to enjoy surroundings as keeping up with guides was a job itself. We found this on all the excursions we went on. Medical staff was good. Medical center was clean and efficient. Costs there were very reasonable. Had to drink tap water unless we wanted to pay for alcohol package. 12 coupons for drinks came with package. One night at dinner I decided I wanted a gin and tonic. No, I was told, I have to get that in bar. Next night stopped on way to bar to get one to take to dinner. No, I was told , I couldn't take drink out of bar. After I rolled my eyes they "relented" and gave me the gin and tonic in a different glass (?) Would never cruise this line again Read Less
13 Helpful Votes
Sail Date: May 2017
I have just recently returned from a cruise on board the MSC Splendida. I travelled with my partner and our 2 boys aged 10 and 7. We did the Mediterranean cruise from Genoa for 7 nights 27th May – 3rd June. We have cruised with MSC ... Read More
I have just recently returned from a cruise on board the MSC Splendida. I travelled with my partner and our 2 boys aged 10 and 7. We did the Mediterranean cruise from Genoa for 7 nights 27th May – 3rd June. We have cruised with MSC once before, last year on the MSC Preziosa so knew exactly what to expect. The Splendida is practically exactly the same except for some different themed bars etc. The ship looks great, very clean with some lovely areas. We again chose the Aurea experience, we all like the choice of ice creams, drinks (cocktails) and the my choice dining. The included massage is also very welcome, we walked a very long way through the week. The weather was absolutely fantastic all week. We made use of the main pool area on the top deck and the kids enjoyed the pool and made some friends through the week. They also enjoyed the water slide although on a couple of days it was out of service. We usually had no problems with sun beds. There was often entertainment. A snow\foam party and a dj when leaving Cagliari which we thought was great. Our cabin was very nice on deck 12 near the front, the sofa always converted to a bed and back again when we were out and kept very clean. The food was also very good in the restaurant with a very good selection. The kids had the choice of the children’s menu or the normal menu or something from both which they often done. We also chose breakfast in bed one morning which was delivered on time and very nice. I did chose cereal for the kids expecting this to come with milk but it didn’t. It seems I should of also ticked the option for milk, the kids wasn’t happy with me! So it was off to the buffet for 2nd breakfast. The ports of call were all very nice, on some days there was free port shuttle buses and on others it was close enough to walk or a paid service provided by MSC. These are often expensive, with the 4 of us it’s cheaper to get a taxi, and much easier too. For example the bus to Marseille would have cost the best part of 60 euro for 2 adults and 2 kids but a taxi was 20 each way. Another option is to walk to a bus stop and catch a public bus for a few Euros each. We never done any of the excursions, we chose to do this all on our own. We had fun exploring. We did do a 3-4 seater 3-wheeler thing tour of Palermo for 35 Euros. This may not be everyone’s cup of tea but was great fun. The driver whizzing through the streets and traffic stopping at all the key points of interest for the chance for a photo or to get out and take a look. There is plenty of entertainment on the ship; we didn’t do any of the shows this year. We just didn’t find the time. The kids only spent an hour or 2 at kids club; they didn’t really go much on it. I think they preferred to be with us and messing around in the pools and slide and making friends. We purchased the cabin entertainment pass for unlimited use of the F1 sim, 4d simulator and the bowling; this had gone up from last years 55 on the Preziosa to 80 euro. The kids love the bowling and probably between them had about 70 games through the week and at 6 Euros a player offers good value. It was also fun for a couple games with a beer, it’s not a full size alley. They also enjoyed the 4d sim and made use of that. The f1 car is also very good but on a couple of days it wasn’t working and on others had no sound. I think I only went on it once were it was working properly which was a shame. The f1 sim on the Preziosa is better in my opinion. We also were able to borrow a football and have a kick about in the sports area. The staff were mostly very friendly and polite, remembering our names. The restaurant Maitre d’ only letting the kids eat if they could tell him the cabin number in Italian. They enjoyed this banter. There was one waitress who remembered us from the Preziosa last year. We had a great week on the Splendida, fantastic weather and some nice places visited. It was certainly good enough to come back home and book up for August 2018 on the MSC Seafront. We all can’t wait. Read Less
13 Helpful Votes
Sail Date: May 2017
This was our 4th cruise, and our 3rd in the Mediterranean; we are two mid-30's Americans who live in Switzerland. It was also our first (and last) on MSC Cruise Lines. If everything was executed perfectly, the cruise only had the ... Read More
This was our 4th cruise, and our 3rd in the Mediterranean; we are two mid-30's Americans who live in Switzerland. It was also our first (and last) on MSC Cruise Lines. If everything was executed perfectly, the cruise only had the potential to be mediocre – but time-after-time the staff either made mistakes or were simply rude in a way that really ruined the experience. The issues started even before we boarded. I tried to purchase an add-on to my cruise by contacting my travel agent, who suggested I contact MSC directly. MSC's US based call center said that they could not take a payment from me, and when I asked to talk to a manager, I was told, "my manager won't want to talk to you about this, it's the rule." Then she suggested that I was trying to get her fired. Not a good start. Embarkation: When we arrived at the port in Genoa to start the cruise, embarkation was not bad, but not well explained. As someone who had been on cruises before, I expected to get my cruise card when I checked in. No one explained that it would be on the bed in the room. Just an unusual process. Cabin: The cabin was actually a pleasant surprise; it was very spacious with a lot of storage (we were in an outside cabin on deck 5.) The bed was comfortable, and the bathroom was clean enough for an older ship. The cabin steward stayed out of our way, and always did will cleaning the room. Our big problem in cabin 5073 was that every morning at 6:00-6:15 and again at 8:00-8:15 a lot of banging occurred directly under our room. We noticed upon returning to the ship one day that there were large carts under our room, and that this was probably the problem. We were awoken every morning! Meals: Both the food and the service in the main dining room were mediocre-to-disappointing. If you're used to American cruise lines like Celebrity, Royal Caribbean and Carnival, you'll notice a significant drop-off in the quality of the meals. As someone who is used to eating like a European, I was still turned off. There was not one meal that was memorable, and almost every course was left with a "meh" feeling. None of our party ever left dinner saying "that was good!" Additionally, in 6 dinners we had 4 meals served wrong. The one night we tried to order coffee with dessert, it came after dessert and as soon as we got it, they turned up the lights as an indication that it was time to leave. This is just bad service/training. The buffet (Bora Bora in the Front, Pago Pago in the back) was even more disappointing. Meals were repetitive and often cold. One morning when we ordered coffees, they brought my wife the wrong coffee and said "That's what you ordered." The problem is, the person who brought it didn't take our order! There were always seats in Pago Pago, so that's where we usually ate. We became quickly convinced that "Pago Pago" must be Polynesian for "Employee Lounge" because there were always a bunch of employees standing with towels in their hands talking to each other. The worst part of the buffet was they were trying to be a sit down restaurant. They had long lines of people at the door that they wouldn't let in until they had someone to sit them, even though there were plenty of open tables. After waiting, they tried to but us at bar-height table, and when we said no, that we preferred a regular table by a window, the guy just walked away from us and said "Find it on your own." Luckily, we later found a way into the restaurant through the Aft elevators that avoided the line and rude staff. Guest Services: This was the one that really threw off our trip, and why I wouldn't ever take MSC again, or recommend it to Americans. We were traveling with my mother who doesn’t understand temperature in Celsius, each morning she would call the guest relations to ask if they could provide her with the temperature in Fahrenheit. Each day (except one, when an exceptional employee used her private cell phone to look it up) their answer was "no", in various creative forms. She was told things like "You're in Europe, you don't use Fahrenheit here!" or "Check in your daily program" (which was only in Celsius). Finally, my wife and I complained about this to the corporate office (via twitter) and the Concierge reached out to us. She apologized for this (and several other issues noted here) and gave us a bottle of Champagne and strawberries. She also told me that she would address this with guest services. My mom, who was celebrating her 70th birthday, had booked through MSC Cruises USA, so we expected that they would know there would be Americans on board who use Fahrenheit. I told my mom that the Concierge had taken care of it, and she should be able to call down and ask for the temperature the next morning. As you might have expected, she was told that "No, MSC cruises cannot provide the temperature in Fahrenheit" the very next morning. At this point, I went to the guest relations desk to find the name of the concierge so that I could follow-up. At guest relations, I was greeted with a scowl and told immediately to go back to my room and look at the TV if I needed to find the concierge's name, they wouldn't give it to me. I then explained my problem with Fahrenheit and my mother's birthday to the man, and he slammed a piece of paper on the desk with the temperature in Celsius onto the counter and said "See: 25 degrees. That's all I can tell you." When I asked to write his name down, he scribbled it illegibly on a piece of paper (luckily my wife wrote it down separately). We left and took a table in the atrium to cool-off and he continued to stare at us. We finally had to leave. The next morning, I was able to get the concierge's name (not from my TV, but from another person at guest relations). Relaying this story, she apologized again and said she'd remove some charges from mine and my mother's bill. This did not happen. The only positive was that on the last day, when my mother called down to ask for the temperature in Fahrenheit (she's a persistent woman), she said people tried to get it, but still could not figure it out. At least they tried! But in all, a truly disheartening experience for an American abroad. Bars: Bar service was good. We were generally served promptly and the drinks were relatively reasonable in their prices. Everything is very standard, so don't expect anything too fancy, but when you can get bottles of wine for under 20 Euros on a cruise ship, you can't complain! Because the prices were low, we opted to skip the drink package, and that ended up being the right choice based on our total spend, and we never felt like we didn't drink enough. In fact, may wines by the glass were not available in the drink package. It's not by price, it's by marked item in the menu. We would likely have been disappointed if we pre-booked the package. Bar bands were relatively disappointing. There was no one we really enjoyed sitting around and listening to, so we opted for the quieter wine bar. Entertainment/Shows: The stage productions were mostly disappointing. Because MSC does everything (and I mean everything) in 5 languages (English, German, Italian, French and Spanish), they rarely have any productions with words in them, and the intro to the show takes about 5 minutes. Standard cruise fare though. The magician was the best show we saw. The others were 30 minutes with about 5 minutes of truly interesting entertainment. Each evening there was also entertainment in the aft bar starting at 11:30 PM. These shows were decent and got people engaged. We usually went up for these shows, and they were very crowded. We didn't view much of the poolside entertainment because the weather was not great for it, but the "Beer Party" an Octoberfest-like event was entertaining. Other Notes: Our best experiences were with the Photography team. While the pictures were cheesy, they took lots for us. If you book an MSC Cruise, get the "Internet Package" of photos before you go (not available on board). It offers 100 printed pictures for $100. It was a great deal, and kept us entertained every night. It especially felt good when we heard people spending $60 on 3 pictures. We didn't use any shore excursions, but they were relatively reasonably priced. We did use the boat-sponsored transfer in Marseille with no problems. Boarding the boat at each stop was a pain, because if you come back close to departure, they shut down all of the entrances except for one, and employees use it as well. They have no problem with jumping the line of paying customers, and only once did I see security stop them from doing so. Summary: My expectation is that most Americans who have cruised before will not find this cruise suitable. We heard the same from other English speaking cruisers. An Irish woman on her first cruise that we were talking to said people keep telling her, "Don't give up on cruising, most of them aren't like this." While MSC offers interesting ports at a lower cost point (although per night not much lower than other carriers in the Mediterranean), their service level is significantly lower than anything we have been on. For sailings in the Mediterranean on mid-range cruise lines, I'd recommend American stick with Royal Caribbean or Celebrity. Read Less
3 Helpful Votes
Sail Date: April 2017
We sailed on the Splendida last September and loved everything which is why we booked again. Everything was pretty much the same except for the food. On our last cruise there were 7 courses each night and generous portions as well as ... Read More
We sailed on the Splendida last September and loved everything which is why we booked again. Everything was pretty much the same except for the food. On our last cruise there were 7 courses each night and generous portions as well as delicious choices. This time it was only 3 courses and they were small. There was one gala night but still only 3 courses so not sure what made it a gala night. We requested the same cabin that we had on our last cruise and were lucky that it was available. The entertainment was not as good as last year either.Im not sure if there had been a change in the entertainment team but maybe its fairer to say that it wasn't to our taste. The ship is beautiful and the staff work very hard but for me the food is important and I may not book again if it doesn't improve. Seven courses meals are still being advertised on TV cruise programmes too. One of the best innovations introduced since our last cruise was the buzzer on the buffet tables to notify the bar staff that you required a drink. Last year it was a case of trying to catch the waiters eye. Read Less
27 Helpful Votes
Sail Date: April 2017
An honest review I wills start with the PROS I) Service in the bar and restaurants excellent. 2) The guy attending to our rooms was excellent 3) Service in the breakfast and dinner restaurants excellent 4) All transactions on ... Read More
An honest review I wills start with the PROS I) Service in the bar and restaurants excellent. 2) The guy attending to our rooms was excellent 3) Service in the breakfast and dinner restaurants excellent 4) All transactions on board very smooth. 5) Drinks of good quality 6) food in restaurant ok breakfast really good dinner ok not a great deal of choice buffet food not much different to average all inclusive. CONS 1) BE WARNED you will be kicked off the ship on your last day at 9am and bussed off to your airport, it happened to our party and our flight wasnt until 19.45 THEY REALLY DO NOT CARE. 2) Queed to get on board in Malta for over an hour made worse by groups of people stating that they where a party and nust board together (as many as 20 at a time and no children) when our group objected we had the comment " your only English" when we finally boarded the ship I was fuming and to see 4 staff members laughing and joking with their hands in their pockets I was even more annoyed. One man putting EVERY single item on a scanner another 2 members of staff confiscating the bottles they where taking on board. 3) Waited hours to board and you couldnt buy any food they did however supply juice after a long journey it was poor. 4) Paid nearly 20 Euros each for a trip to Marseilles and a short walk away we noticed a FREE shuttle bus service THAT IS A DISGUSTING WAY TO TREAT YOUR CUSTOMERS. Read Less
MSC Splendida Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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