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21 Genoa MSC Cruises MSC Seaview Cruise Reviews

Told 4 crew about the ordeal including reception who told us "Management has been informed". But nobody ever came to see us or even check if we were ok. Sent an email to customer service department highlighting that this was ... Read More
Told 4 crew about the ordeal including reception who told us "Management has been informed". But nobody ever came to see us or even check if we were ok. Sent an email to customer service department highlighting that this was totally appalling, but they didn't see it that way - "I’m sorry to hear that you felt a lack of support from staff on board. Unfortunately, after the local police have been informed of an incident there is not much that can be done from the ship’s side, as the issue is with the local policing authorities." Wow! Not much that can be done? Not sure if that lives up to any basic duty of care standards. Needless to say we have now cancelled our cruise we had booked on the Meraviglia which was to be our honeymoon, having now had some insight into how little MSC actually care about their passengers. Putting that major concern aside - observations below. previous cruises include NCL, Cunard, P&O and MSC Seaside. Cruise was Genoa, Italy to Santos, Brasil - 19 days. Ship itself is nice as we expected having done a 7 night Caribbean on the Seaside previous which we had loved. Ship developed an operational problem early on which meant it would run slower - as a result Malaga was cancelled. 100 Euro ship credit per cabin was offered. This had knock on effects for us however as the port times were also changed for the remaining European stops. We had to cancel most of our excursions (we had organised independently) because of this. Embarkation was extremely smooth (multiple options for joining ports for the cruise helped), but there were a number of times on the trip with big delays getting off at port stops after docking (up to 3 hours). Unsure the background why. Dining was a major letdown compared to previous cruises (even MSC Seaside). Although I actually think the buffet is excellent, and the additional buffet on Deck 16 has themed dinners for a bit of variety. Noticed a huge difference in table accessibility in the buffet though early on in the cruise with less favourable European weather compared to the South America leg. These ships are really designed for good weather and the usable space decreases dramatically if everyone is forced inside. A few times we gave up and just took our plates back to the room. But the biggest food disappointment was the main dining room. Actually stopped eating here half way through the cruise. Just terrible. Twice I had to send my tomato basil penne back (btw not a single hint of basil anywhere?) as it was still crunchy. Likewise even simple things like steamed fish were often under-cooked. Did do the Roy Yamaguchi experience package (prebooked before we sailed) which gave you 3 different nights, Sushi, Teppanyaki and Fusion. Sushi and Fusion were great, Teppanyaki absolutely everything was covered in butter which tasted almost tainted and it went right through the food. Note that even if you have a drinks package (we did) it does not cover any orders in the specialty restaurants - so you will be paying for water and anything else you order. Talking with the wait staff it seems none of the specialty restaurants were getting many bookings, so half their job involved wandering around the ship selling packages (usually when people were trying to eat their food in the buffets etc). Wore a bit thin getting bothered 50 times a day after 2+ weeks of cruising! Prebooked a spa package that included a couple of massages and a day pass to the Thermal Suite area. Massages were fine, awkward after each though with the (almost begging) hard sell to book again on the spot. Thermal suite we really enjoyed. Snow room, a couple of wooden sauna rooms, scented steam rooms with funky lighting, a relax on lounger salt room, a big spa pool, and stone heated loungers (but only 2 of these so you have to be lucky). Also scented showers - the cool temp one particularly refreshing. There was one other room that you were supposed to walk around while jets of water come up from the ground but it was a waste of space. Another bonus is there is an outside deck are you can only access through the thermal suite, with deck loungers and a spa pool looking straight out to sea. Entertainment was a mixed bag. Generally the guest acts were average, and the actual MSC Seaview singer/dancer/acrobat crew were excellent. Only exception to this was a rather lackluster show staged as a Tina Turner tribute. Shows are scheduled 3 times a night and you have to book for the one you want through the app or touch screens around the ship. Pays to check when they open up (sometimes the day before, sometimes 2 days) as slots often booked out. They scan your card when you enter the theatre to make sure you have booked. You can try your luck without a booking however - as they let people in 5-10 mins before the show starts if there are spare seats. Haven lounge (which was our favourite on Seaside) was hurt by having rotating sets of Duos, who while all talented in their own right, were very much similar so became quite boring after the first week. Still we spent a fair amount of time there after establishing that's where the best barista did most of his shifts. Coincidentally the best coffee on the Seaside also was from the same lounge. Another note on the drinks package - you can no longer use it in the Venchi cafe for coffees or hot chocolates (we could on the earlier Seaside cruise). Service itself was patchy. Room steward was quite shy but lovely, the haven lounge staff fantastic and they got to know us. Elsewhere it would depend on the day as to whether you had to go searching for drinks and whether you'd get a smile or a scowl. Port stops we mostly ended up just looking around adhoc due to the schedule changes. Used to onboard credit for the basic shuttle a few times - they were typically 15-19 euros. Tenerife went to La Laguna which was quite good (although devastated we had to cancel our rental car, chairlift and hiking permit for Mt Teide). Note it is very easy to get to La Laguna on public transport taking a tram or bud to the main depot (or 15 mins walk) and then a direct express bus there (40 mins). It cost use less than 5 Euro each vs the ship shuttle at 52 Euro. Ilheus is a nothing stop, Rio had been before and Salvador is where we had the incident so no fond memories there. In short it is sad it worked out like it did. There are a lot of mixed reviews for MSC out there but we did have a good time ourselves on the Seaside and had high hopes we had found a good match in cruise line, liking the design innovation and generally upbeat vibe. It took me a while to write to MSC as it kind of involved reliving some unpleasantness, but then I was as amazed by the response maybe as much as the lack of concern on the ship at the time. They make a big effort positioning themselves in their advertising as the "biggest privately owned" cruise line in the world. I can see now that is just meaningless drivel, because if it is implying that means they somehow care more about their passengers.... they don't. Read Less
Sail Date November 2019
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the ... Read More
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the sun, the temp was 33c the day we travelled. Then unceremoniously put onto a tender to embark. The ship looked really great. We have sailed with MSC 7 times before and have never been disappointed Yes I have sailed before: RCI, Cunard, NCL etc...So I can say that I am more excited by the design and styling of the MSC fleet. Than any other cruise line we have sailed. Every direction you look, you will see vibrant colour and sweeping curves with very intelligently use of coloured lighting to enhance your visual pleasures. The staircases are bejewelled with glass crystals to all the treads. The design of the performance stages in the concierge areas, are servicing the evening with live soothing music from a pianist or a full band. We arrived in our room (invalid) and as expected it was sumptuous, I was well pleased. It had a well fitted bathroom to service my needs. The food as always is superb with loads of variety of all different cultures. I did not use any speciality restaurants, but we did frequent the main dining room for breakfast, lunch and dinner, we did do 'tiffin' in mid afternoon for coffee and cake in the buffet! We were never disappointed by the super service we received, we had coffee delivered every morning to the room 0715hrs, they also gave us a warm croissant with it. We never go on the excursions as we have to travel differently so we generally go independently. All the ports in the med are super to visit, there is always something for everyone! Barcelona, Rome, Genoa Cannes....does it come any better? Read Less
Sail Date September 2019
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always ... Read More
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always refill the food before finish. You can take the food with you in your cabin.free Drinking water all the time is available. Remember free fruit juices are only available in breakfast . The show in theatre is amazing. You won't miss any show. You will see all people excited with show and no one leaves before the end. The decoration is amazing and modern. The shopping in the ship are not too much expensive. sometimes they make big sales. They clean the cabin twice a day. Nigative: The worst thing in the ship you don't like it is elevators. You will wait longtime. I suggest to use stairs for those they don't have kids. The elevators in the ship have different system. You have to choose which floor you want to go befor coming. It will shows in the screen which elevator you have to take otherwise you don't find any press inside the elevators. Services charge will add during your stay. Sometimes they add something more like photos gallery although you don't ask for it. One thing personally happened to me. I am telling that to warn others Tow sunglasses was disappeared In my cabin. One for me and the other for my wife. I am sure we don't loose them somewhere else. And small amount of local money that I don't put it in safety box. I discovered about my money when I arrived home. I don't expect anyone interested of local money. So be careful with your stuff. I am very sad about my sunglasses. Both of them was a new. One of them worth 400$ (tiffany & co). One of them disappeared the second day of my stay. The other maybe fifth or sixth. Read Less
Sail Date July 2019
We were a family of four traveling for our first Mediterranean cruise with two teenagers. We have taken multiple cruises before on Princess, Royal Caribbean, Norwegian and Carnival, so we thought we would give the relatively new MSC ... Read More
We were a family of four traveling for our first Mediterranean cruise with two teenagers. We have taken multiple cruises before on Princess, Royal Caribbean, Norwegian and Carnival, so we thought we would give the relatively new MSC Seaview a try. The price for our family was certainly enticing. In short, here is how we would grade our experience: Price: A Room size and cleanliness: A Food quality: D Entertainment quality: C Itinerary and Time at each port: B If you are looking for a cruise vacation, this is probably not it. If you are looking for a comfortable hotel room and transportation from point A to point B, this cruise would serve you fine. Let be begin with the good. We had a balcony cabin on the 10th floor of the port side. The balcony was great given the weather. We enjoyed sitting on it and watching the sights in and out of the ports. It also gave us extra room which was out of the way while others in our family were getting dressed. The cabin had a queen size bed and a sofa that converted into bunk beds rather than a pull out bed. The bunk beds were a lifesaver with two teenagers and avoided many arguments and complaints. The room was spacious for a cruise ship as was the bathroom and shower. The bathroom had fantastic water pressure which was a great surprise. Our room steward did a great job keeping us supplied with fresh towels and working around our time in the room. The room TV had plenty of stations with maybe 6-7 in each language. However, even the American programming in other languages did not have subtitle capabilities which would have been nice. The English language selections were all 24 hour news stations which included CNN, CNBC and 3-4 European news stations. It is hard to relax and unwind to that before bed. The common area was a bit plain but nice. The elevators utilized a system that directed you to a specific elevator based upon destination. It is meant to speed things up but always resulted in long waits at the elevators. So we ended up going up and down countless flights of stairs each day. The cruise was truly international with what seemed to be a passenger population made up of those speaking Italian, French, Russian, various Asian languages, English, German and Spanish. The staff did a great job being multi lingual, making announcements and communicating fluently in each of those languages. That was impressive. The entertainment encompassed all of those languages which was great. But the shows etc. on board could best be described as “low energy.” If you are doing a Tina Turner tribute show, having dancers and singers dragging through the show with a slow tempo and little smiling just seemed like they were going through the paces. Definitely not Tina Turner like. The other periodic entertainment was excessively campy and seemed like a continual loop of the Gong Show or Sabado Gigante. On our last night, we found a duo playing piano and drums singing in a lounge, and they alternated performance sets with a solo guitarist/vocalist. Both were really good and better than the more featured acts on the ship. I wish we had discovered them earlier... We also walked through a very small casino that was on board. It seemed very sparse and small. It did not have any craps tables which was a first for me in a casino. The cruise itinerary was good and generally allowed sufficient time in each port. There were no dedicated days at sea on this itinerary for which we were grateful. However, at Palma, Mallorca and Barcelona, Spain, the cruise ports were outside of the city so you were forced to take a taxi or a ship provided shuttle at an extra cost to go into the city. If the cruise line chooses to utilize these ports outside of the destination city, then they should provide transportation into the port city without nickel and diming their passengers for the costs of transportation on the cruise line’s shuttles into the city. My biggest concern about this cruise was the food quality. It was terrible. I tried to be very open minded given the multinational nature of the cruise but nothing I had of any cuisine was good. All of the food was edible but not good. The food was often cold and bland. We tried both the sit down dining option and the marketplace buffet. Those were the only options at night unless you paid for the three premium restaurant options which we did not. The same food, the same quality and the same temperature seemed to be served at both venues. The only difference is that the sit down dining had more limited options, and we had slow service with a lot of waiting with a waiter who did not even seem to understand her own menu. For those of you that love Pepsi, you are in luck as all of the soft drinks on board are Pepsi products. For those of us that don’t, there was always beer. In the dining room we were charged for still water. In the marketplace buffet, we were not charged for still water but they only had 1 working water dispenser for all of the passengers. The plastic cups for your water were limited to 6 ounce cups. It is hard to stay hydrated at that rate. The coffee on the cruise was generally above average. Most of the time we paid for premium coffee at the bars which was worth it to us coffee drinkers. The best we found was that made by “Don” at the Venchi Chocolate and Coffee Bar. It was great and worth the extra charge. Finally, the dining themes were ridiculous. Each night was a different theme in name only. The actual theme seemed to be “Sunday night clean out the household refrigerator”. The dishes were a hodge-podge of whatever seemed to be laying around. For example, the Bavarian theme night was the everyday items plus the addition of a roast pork loin and a cold potato salad. That made it Bavarian night. Nothing else Bavarian was served. On Mexican night, the usual items were supplemented by some puréed avocado and some very julienned pieces of beef mixed with julienned strips of peppers. They called that beef fajitas. That was the sum total of what made it Mexican night. I will give the ship credit that their breads and croissants were made well and tasty. But unfortunately my scale is going to reflect that I lived on mostly bread and coffee while onboard. The part that I find most interesting is that for an Italian cruise line, based in the Mediterranean with multinational passengers, the Italian dishes were the worst offerings. The pizza was bland, soggy and doughy; the pasta was over cooked and soaked in bland tomato or a watery white sauce; and the deserts were basic, unimaginative and tasteless. We could not wait to get off the ship each day to eat at a street vendor, market or restaurant. We were never disappointed with any of the food we found on land. In summary, if you are looking for a comfortable place to sleep and transportation from point A to point B, this cruise will serve you well. If you are looking for the whole cruise experience to include great food and entertainment, look elsewhere. Read Less
Sail Date June 2019
Organization was chaotic, service generally poor! Staff gave misinformation all the time, on one occasion, because of desinformation, we had to go theough multiple queues and run around the ship for 90 mins to rent a stroller! The opening ... Read More
Organization was chaotic, service generally poor! Staff gave misinformation all the time, on one occasion, because of desinformation, we had to go theough multiple queues and run around the ship for 90 mins to rent a stroller! The opening hours of the kids club were nonsense and hectic, not plannable! Weird that parents did not have access and insight to the room where we were supposed to leave our kids. Also it was seriously understaffed, there was mayhem and queing all the time. Consequently staff was overwhealmed and RUDE, exacerbated by poor English skills. The ship is nice but totally not child friedly. The buffet restaurants were way too crowded, understaffed and running under capacity, resulting in extremely bad dining experience. Food in the restaurants was variable quality, so not impressed at all. Wines we ordered were repeatedly and constantly out of stock. Bars were understaffed hence service was extremely slow and cumbersome. Despite we had Aurea and all incusive, we ran around thirsty all the time because of the slow service (had to wait up to 30 mins for a coffee etc) Our whole family was very disappointed and we definitely don't plan to come back to any of the MSC ships. Read Less
Sail Date April 2019
We chose this cruise of the Western/Central Mediterranean because it was convenient to my son’s school schedule, but we were excited about the Itinerary: Napoli, Messina, Malta, Barcelona, and Marseille. In the end, we were disappointed. ... Read More
We chose this cruise of the Western/Central Mediterranean because it was convenient to my son’s school schedule, but we were excited about the Itinerary: Napoli, Messina, Malta, Barcelona, and Marseille. In the end, we were disappointed. We had an Aires suite on deck 11 and the room was very nice. Spacious, modern, proper, BUT WE NEVER SAW A CABIN STEWARD. No one asked about ice in the room or extra towels. We were disappointed here. We were supposed to have a wellness consultant but could not even get a tour of the thermal area of the spa. We were very disappointed with the spa. Meal service started out strong as we had any time service in the Golden Sand Restaurant. Dinner on night 1 was great but the quality did not hold up over the week. Service, however, was good. The shows were terrible. The casino was Smokey. The music was average at best. Read Less
Sail Date November 2018
This was our first cruise. And first time taking my step sons abroad (age 8 and 10) We all loved it! For me and my husband we like to relax but not sit around to long. So this was perfect. Loved waking to a different destination every ... Read More
This was our first cruise. And first time taking my step sons abroad (age 8 and 10) We all loved it! For me and my husband we like to relax but not sit around to long. So this was perfect. Loved waking to a different destination every morning. Embarking was lovely and easy. Lovely welcome buffet. Bags were at the door of our cabin which was a welcome sight and before the 2.30 time. Cabin was more spacious then I’d imagined. Our cabin assistant was Rammel. He was lovely. They all were. Every cabin assistant said hello when we walked past. We found prices of drinks very reasonable as we didn’t do a drinks package ( we did have the cans package which was handy) Loved the decor of everything. It was all clean, and sparkly! Shows were awesome! Very talented. As each day went on, we were more relaxed about letting the kids out of sight. They went to kids club a couple of times, they loved it and the swimming pools and water slides. Both we felt happy leaving them as were well manned and we felt they were very safe. Especially with the wrist bands Every night we went to the buffet where it was a different theme. Different countries. It was lush. Only complaints, we were told that some fizzy drinks were available at buffet, but it was very rarely accessible. It would of been handy to have the juices available all day not just breakfast. Excursions we did 2. Pompaii and mount etna. Brilliant apart from the headsets on the pompii tour were bad quality and lost connection a couple of times. Thank you Msc. We have literally booked for another one for next year. Can’t wait Read Less
Sail Date October 2018
This is the firsts time I’ve felt the need to review a cruise ship after almost 10 years, and 20+ cruises. Firstly, the ship is new, massive and very impressive. Well thought out, cabins are a good size (stayed in Aurea Suite 14001) ... Read More
This is the firsts time I’ve felt the need to review a cruise ship after almost 10 years, and 20+ cruises. Firstly, the ship is new, massive and very impressive. Well thought out, cabins are a good size (stayed in Aurea Suite 14001) and the onboard app leaves every other cruise lines attempt at such, sorely lacking. Unfortunately, that’s about it in terms of positives. This was our first time with MSC, and unfortunately, I think it will be our last. I understand that every line does things differently, but our experience of RCCL, NCL and Celebrity just makes them more attractive, if somewhat more expensive too. I dislike very long, wordy reviews, so I’ll just bullet point the issues we had below: - as other reviews have stated, almost to a man, the staff were surly, unfriendly and either unwilling or unable to help. A couple were really nice, but a couple were actually very rude. - the Aurea drinks package isn’t worth having. I’ve attached to this review a photo of the drinks menu available on the ship. The items with a star next to them are what is NOT included in the package. Laughable really, and was in fact the first instance of what quickly became apparent as a ‘penny pinching’ culture on the ship - children’s menus are appalling. The main menus offer pretty much the same stuff for kids every night and crazily, the buffets are all closed between 5pm and 7pm every day, which is when most kids would want to eat. The only food available at this time is burgers and pizza. - when we boarded, we had a letter in our suite saying that one of our pre-booked tours had changed and that it would now feature travel on a small boat instead of a coach. We are unable to do this as my youngest son gets really ill on small boats (we know this from bitter experience). When we went to the shore excursions on desk to sort it out, we were told that we couldn’t cancel but could swap to another tour, all of which were more expensive, and we would need to pay the difference. I couldn’t really care less about the extra €50 but I think this is bad form. I asked to speak to the Excursions Manager and was told that she was too busy to see me, so I asked for the Hotel Director and was told that he would not see me, but I could speak to the Guest Services Manager, who essentially did nothing. He sent me a bottle of sparkling wine as an apology, but didn’t correct the issue I had. - prior to sailing we pre-booked a speciality dining package. A bit of advice...don’t! The speciality restaurants are worth doing, but if you book the package in advance, you have to eat from a set menu, which I didn’t see. Perhaps I didn’t look hard enough when booking. In any event, you can eat from the a la carte options in the restaurants but they don’t credit your allowance and make you pay the extra, they just discount any a la carte dishes by 50%. This seems a crazy way to do things to me, but hey ho. - big issue for us was the TV in the suite. It has a really extensive list of films available and they are fairly reasonably priced. However, the entire menu, including some very niche titles (if you know what I mean) is available on the home screen, so your kids can navigate the entire menu. With titles including the word MILF available, I was not impressed that my kids could see the titles, and the accompanying artwork!! - the biggest issue by far however was the entertainment for us. I know this is a truly international cruise line and there were lots of Italians, Germans, Spanish and French amongst our fellow passengers, but the entertainment was very heavy in Italian music, Flamenco dancing and opera. There was one night when a Tina Turner tribute was on, but other than that, we were really let down by the entertainment across the ship. Unfortunately, an amazing ship was not the foundation for an amazing holiday on this occasion. We had actually booked 5 balcony cabins for the same week next year on this ship, to celebrate a 40th birthday in the family, but we have since contacted our travel agent to cancel it. It has cost me a fair bit in cancellation charges, but it’s better than wasting another week. I hope that the above comes across as even handed, and I am sure this ship and experience will suit some people, but as a well travelled family and veterans of the larger ‘American’ lines, it’s not for us. To finish, one of the big pluses people think of with MSC is that it’s relatively cheap compared to Royal Caribbean, NCL and Celebrity, but by the time you upgrade the drinks package, account for all of the extras you have to pay for (bowling, zip line etc) and take into account the really very poor service levels, I’d say it’s actually a lot worse value. Read Less
Sail Date October 2018
Having sailed with Princess, Celebrity and P and O, i am aware of how different cruise lines approach excursions and port transfers for wheelchair users. MSC rank in that respect amongst the worst. It is so disappointing as so far only P ... Read More
Having sailed with Princess, Celebrity and P and O, i am aware of how different cruise lines approach excursions and port transfers for wheelchair users. MSC rank in that respect amongst the worst. It is so disappointing as so far only P and O have taken this seriously. I knew that none of the excursions were wheelchair accessible before we went, but was very annoyed to find that none of the port transfers had accessible vehicles. I was able to find local transport that was accessible and fortunately with a powered chair I was able to get to bus stops a distance away. Some of the much vaunted activities such as the zip line and waterslides were also up steps and therefore not possible, i had so been looking forward to them. I did use the F1 simulator which was great fun although difficult to get in and out. The bowling lanes were not accessible either when they could so easily have been. One pool was very well done with ramps and hoist and the pool staff were brilliant, no tiresone booking or paperwork as some other cruise lines. I did not try the theatre as you had to book and i never know if i will be ok. I also could not access enough information about the acts to decide if i could cope with noise and lights. All activities were fitness or dance based therefore not suitable. Bands and singers were indifferent or poor. I found the lighting and glitzy surfaces difficult to cope with, and often entertainment in the public areas just too loud. Some plus points The accessible cabin was large as was the very easy to access balcony. The bathroom was a wheel in shower room with drop down seat. The wardrobes had rails that lowered. However there was very limited drawer and wardrobe space. The bed was hard which may suit those with bad backs but for many like me just cause pain. However our delightful cabin steward got me several more duvets and we made a mattress topper for me. The table assigned in the dining room was great and whenever I used a different one staff always without fail offered me a suitable table. I tried using the buffet restaurants but these were a nightmare. Other passengers were dreadful, many even climbing over me to get to food. Other lines had much better systems of assistance and access. From my chair i could not see what the food was. We stuck to our assigned restaurant. Our staff were fabulous, i cannot rate Kevin and his team too highly. They wre brilliant. And another team manager quickly grasped my need for soft food and every morning at breakfast had specific items ready. Over all we really liked the relaxed atmosphere, the food and the very good staff. This coupled with the good cost neans we have booked to go with MSC again. We will however arrange our own excursions. I just wish the cruise lines would do it for us. Read Less
Sail Date October 2018
We chose this cruise since we were going with a group of 22 people. Now the issues started since half the group was booked in Aurea and the other half in Yacht club. We booked far in advance so the difference in price was nominal but ... Read More
We chose this cruise since we were going with a group of 22 people. Now the issues started since half the group was booked in Aurea and the other half in Yacht club. We booked far in advance so the difference in price was nominal but knowing what we know now, it would have been worth the upgrade to Yacht club. The biggest differences we noted was the priority elevator on the ship for Yacht club guests. Of course this is not all elevators but it helps when you are on a ship as frequent cruisers know on busy evenings. Priority exit and entry off the ship at most ports and when you exit your butler brings you down via a separate exit so you do not have to be jammed in line with everyone else. Slides are included in Yacht club not in Aurea. A larger selection of alcoholic beverages. The list just goes on and on. It would be nice if MSC would give travel agents all these details when they book the trip to avoid negative reviews OR at least post it on your website. We did check the online difference and all we saw was frivolous differences that were noted such as the quality of the pillows which for us was not important since we did not plan on spending our holiday sleeping. Now this is definitely not a cruise for kids. We had kids on the cruise ranging from ages 10-16. All of them agreed that this cruise does not stand up to Norwegian or Royal Caribbean standards. Every time they went to join an activity such as basketball. The ball was never there and nobody was there to help them get a ball. Activities in teen/kids club were minimal and were not always done since staff would always have a poor excuse. Plus customer service is definitely not a high priority throughout the ship. We had 2 occasions where we ending up having to yell at onboard staff just to get issues they caused addressed. For example, our prepaid tour tickets were missing from our cabin the night before so we went down to retrieve them ourselves from the ticket counter. However, we pulled up to the counter at 11:00pm on the nose and the lady behind the counter did not even ask what our issue was. Immediately she said we are closed!! My husband said no you are not since we are missing tickets for our offshore excursion tomorrow morning. After a lot of back and forth someone finally took ownership of the situation and wrote us tickets for the next morning! We are so glad we insisted because of course every where we went the next morning they asked us for the tickets! Issue number 2, on our one sea day I was too ill in the morning to leave the cabin so we left late in the afternoon. We were going to enjoy some sun in the Aurea Lounge. However, little did we know the sun loungers in the Aurea section can be sold until they are full. This means if you prepaid for Aurea do not count on a seat unless you get out there early in the morning. Yacht club members access can also be bought same day but it is done so in smaller numbers. Any way once this happened to us in Aurea the guest services manager could not apologize enough. Really she was the only person onboard who cared about what image we would be left with. However, really it should not come down to this. You only get one chance to make a first impression and MSC failed us!! MSC ships sparkle but customer service is horrible in all areas. "All that glitters isn't gold!" Read Less
Sail Date September 2018
Beautiful ship, lots to do although a lot at an extra charge ie bowling, buffet restaurants offer lots of choice although not particularly hot, main dining room (golden sands)was terrible both for food and customer service, no ... Read More
Beautiful ship, lots to do although a lot at an extra charge ie bowling, buffet restaurants offer lots of choice although not particularly hot, main dining room (golden sands)was terrible both for food and customer service, no conversation or interaction waiters took your order in silence and walked away. Food then served in silence. We have sailed on Royal Caribbean and staff are first class, MSC could learn a lot from them. Be wary of tickets coming into cabin for excursions next day, in Malta we did the open top bus ourselves which was on an ancient, dirty, crowded bus, MSC are selling this tour, and by coincidence I overheard several couples on board complaining at reception about the terrible bus, after that I had no faith in MSC regarding these excursions. Overall we had a nice enough time, we are easy going people and don't complain often but for me the 2 main things that let the ship down is the poor dining room and the customer service, next cruise we will go for Royal Caribbean again Read Less
Sail Date September 2018
We chose this cruise so that we could see parts of Italy. It was not cheap for the all inclusive package that was included when we booked with travel agent. I have never been made to feel like a second class citizen on any other cruise as ... Read More
We chose this cruise so that we could see parts of Italy. It was not cheap for the all inclusive package that was included when we booked with travel agent. I have never been made to feel like a second class citizen on any other cruise as I was on this one. Drinks options were very limited, trying to get a glass of wine with dinner was a nightmare. There are only two options available for all inclusive package, but waiting staff only went round with one bottle to top up your glass. They did not like it when asked for the other one, when it was finally produced the meal was almost over. Cabins are very basic, don’t expect any little luxuries as there are none. Pump dispensers provide body wash, shampoo and soap. Never once saw cabin steward, on three consecutive nights had to actually make my own bed as duvet had only been spread over. Again for our package drinks at the bars are very limited. If you drink bottled beer you can only have Heineken, with spirits you can have Gordon’s gin, Smirnoff vodka. Anything else you need to pay for. The whole cruise involved them trying to get more money out of you. We had an additional £600 bill at the end of our cruise. This was we chose to dine in speciality restaurants with wine in a more relaxed environment. Please check your account daily, if you do not spend, they will add money on saying you made a donation to charity even if you didn’t. I’m sorry to say there are very little positives. The transfers, embarkation and disembarkation were very smooth. Overall, this cruise had far to many passengers on board resulting in the personal touch in making every passenger feel special was sadly missing. Read Less
Sail Date August 2018
Had a a fantastic time on MSC Seaview. Embarkation very smooth....no queues or hassles . Cabin very clean, very comfortable beds and nice shower with bath. We had a balcony which gave you extra space and nice to sit in the sun and relax ... Read More
Had a a fantastic time on MSC Seaview. Embarkation very smooth....no queues or hassles . Cabin very clean, very comfortable beds and nice shower with bath. We had a balcony which gave you extra space and nice to sit in the sun and relax for a short time. Found Buffets a bit busy for breakfast and Lunch but the food was varied and nicely presented. Enjoyed our Evening Dinner in the Restaurant as we had lovely people as companions. Theatre shows quite good (tho some not so good ) but only lasted about 45 minutes. Pools and Loungers very busy and had to hunt to get one. Usually found one eventually. Plenty different Bars to explore and some with entertainment. Everything nice and clean and shiny as you would expect with a new Ship... very impressive! Had some nice excursions, especially in Malta and Marseille and would like to return there. Found all staff on the Ship to be friendly, cheerful and hardworking. Enjoyed my very first Cruise and would definitely sail with MSC again. Read Less
Sail Date August 2018
If you have kids don’t choose this ship, long queues for water slides with no other entertainment for them. I had the wellness experience which entitled me for free sod drinks, water, wine all over my stay with 2 free shore execrusions, ... Read More
If you have kids don’t choose this ship, long queues for water slides with no other entertainment for them. I had the wellness experience which entitled me for free sod drinks, water, wine all over my stay with 2 free shore execrusions, that i had realized later as reception didn’t inform me about it, more over they charged me for bottled water to my room that was included in my package for free. Overall boring, room attendance was only finding execuses for not cleaning our cabin and blame the amount of rooms he has to clean overall very bad experience with lack of entertainment, don’t get excited with photos they publish, the only positive point is that since ship is new there is no problems or faulty yet in room, fast internet is available with a cost ofcourse, I have been to NCL which was 100 times better, welcoming staff and good entertainment for kids and adults Read Less
Sail Date August 2018
this was an OK - average cruise experience, but defiantly could have been better. if you like to have coffee with your breakfast, get ready to wait 30 minute to have it brought to you, or you will have to go to the bar and get it ... Read More
this was an OK - average cruise experience, but defiantly could have been better. if you like to have coffee with your breakfast, get ready to wait 30 minute to have it brought to you, or you will have to go to the bar and get it yourself. many of the staff members do not speak English, making it even harder. the staff needs a bit more training especially in restaurants. get ready to have your orders messed up or wait for ever for your food. if you are very hungry, go to the buffet. the excursions are poorly organized and way overpriced for what they offer. majority of the buses will have dual language tour and one of the guides will take over the microphone and nothing you can do about it. too many kid activities and nothing for "adults only" . the evening shows are like a armature talent show with costumes. food is only available till 10 PM, so if you get hungry you are out of luck. Read Less
Sail Date July 2018
Despite the reviews to the contrary, we took the MSC Seaview on a Western Mediterranean Cruise. We had no issues whatsoever. We had two balcony staterooms, that were located on floor 11. They were like brand new and totally clean and ... Read More
Despite the reviews to the contrary, we took the MSC Seaview on a Western Mediterranean Cruise. We had no issues whatsoever. We had two balcony staterooms, that were located on floor 11. They were like brand new and totally clean and spacious. We had twice daily maid service, 24 free room service, a drink package that we did not even finish, delicious meals in the dining room, we went to shows, we went on tours (shore excursions) and we did our own tours. They had adequate security, delicious fresh food, all you can eat 24 hours, and we were able to get off the boat one stop prior to the end easily so as to catch a plane. The boat was very clean and new, and I did not meet an employee from MSC that was not willing to help on any issues. It was an awesome experience and I can recommend this to anyone wanting a cruise. Read Less
Sail Date July 2018
In mid July we made a Western Med cruise on the Seaview. The ship looked beautiful and was brand new. We had a balcony cabin above the smokers deck (deck 8). If you want a non smoking experience you have to avoid the balconies on deck 9! ... Read More
In mid July we made a Western Med cruise on the Seaview. The ship looked beautiful and was brand new. We had a balcony cabin above the smokers deck (deck 8). If you want a non smoking experience you have to avoid the balconies on deck 9! The pools are great, and waterslides were amazing! Our 6 year old daughter was given a wristband wich allowed her to go on all the waterslides! The kidspool is great although there is no sitting space for adults...which is a fault... The restaurants were great. The staff is great! The cabin was well taken care of. We loved the jungle pool. It was the best place were there was a little shade. You need the shade during summer. The ports were all good, although we did not like there were extra costs for getting in to town. A free shuttle should be normal...but...that is what you get for the low pricing! All the food was good, but only the pizzas were great! One thing that annoyed me is that the Yacht club is getting more and more space on the ship....which means normal passengers can not have a complete experience of the ship...the top floors/decks were not allowed to normal passengers....this is getting worse on every new ship... The entertainment was great! We have been on Celebrity, HAL and MSC. Though the first two are better, MSC gives true value for money. They speak a lot of languages but no Dutch at the kids club, which is sad, because there were lots of Dutch children onboard.... Read Less
Sail Date July 2018
This was out 9th cruise in the MSC Yacht Club and so far this is the best one, mainly because of the spectacular new ship in the Seaside Class, the MSC Seaview. MSC have put a lot of effort to make the YC enclave better and better and with ... Read More
This was out 9th cruise in the MSC Yacht Club and so far this is the best one, mainly because of the spectacular new ship in the Seaside Class, the MSC Seaview. MSC have put a lot of effort to make the YC enclave better and better and with the Seaside Class they have made the Yacht Club excellent in all aspects. The layout with the YC Restaurant and Top Sail Lounge forward on deck 16 and 18 is spectacular. The outside lounge in front of the Top Sail Lounge is fantastic with great views. Great interiors in the YC as well as in the rest of the ship. The One Pool Deck is now divided into two main parts and the pool area with the bar and buffet/Grill is really a great place. There is plenty of seating in the shade, on section for smokers. And in the front there are two whirlpools and plenty of sun loungers. Despite that the YC have more cabins than on the Fantasia Class there is plenty of space and no problem to find a sun lounger even on busy seadays. The lunch served here is great with many choices. They make you burger, steak, fillets and fish to order, everything of good quality. The same goes with the salads, fruits and desserts. Fast drinkservice too. The food in the restaurant range from good to very good and some dishes where excellent. The portions are on the small side in my opinion but you can order as many dishes as you want. My DH liked the portions sizes so this is very subjective. The service was excellent all the time and you really felt welcome. The homemade bread and pasta was outstanding. Our butler and his assistant was one of the best we ever had. His service was always delivered with a smile and a sense of humor, loved it. We had our breakfast in the cabin and it was promptly delivered every morning. The Yacht Club guests have the premium drink package included and it goes for the whole ship. Excellent. That makes is very convenient when exploring the rest of the ship. Embarkation and especially the disembarkation was a breeze. All in all we had a great cruise and I would not hesitate to recommend MSC and their Yacht Club, it's great value for money. Read Less
Sail Date July 2018
This is a beautiful brand new ship, with absolutely loads of outdoor space and a fabulous 'boardwalk' outdoor eating area which wraps around the deck 8. Even though the ship was full, we can honestly say we never felt crowded. ... Read More
This is a beautiful brand new ship, with absolutely loads of outdoor space and a fabulous 'boardwalk' outdoor eating area which wraps around the deck 8. Even though the ship was full, we can honestly say we never felt crowded. There were lots of children activities with the slides and bowling alleys and zippiness etc, but quite expensive... you could buy a package but bowling in particular we thought very expensive. The 3d simulator ride was great. They had one art auction in the week which was fun, but I think will be looking to increase those. The shows were of a very high standard, but all a little 'samey' in my opinion with the dance and singing cast doing every night, so there were no surprises. We were extremely disappointed to learn that (despite having clarified this in advance as it was our reason for choosing this ship over another) there is no comedy club / or any type of comedy, an no outdoor movies. There is a big screen but it was used for images only. So I did feel that the entertainment in the evening was somewhat limited to the usual duos etc in the bars if you didn't feel like the shows or casino. The food in the main restaurants was average, but the buffet was way above average and excellent food. Also, all of the specialty restaurants were excellent, and the Tappenyaki one was worth it just for the show! The only downside was with the Atelier Bistro - whilst although the food was lovely, the ambience was hindered by it being next to the atrium and the band / kids disco etc that was playing whilst we were trying to eat... even the staff were complaining about this. Service was on the whole good. I found that alot of the staff spoke very limited english so found it hard to make myself understood sometimes, but generally the staff were pleasant and helpful. The MSC app was an excellent addition.. Overall a lovely cruise on an incredibly beautiful ship, just a few minor issues that need sorting out. Read Less
Sail Date June 2018
We embarked in the Port of Napoli, Italy. From the minute you enter the port, no one from MSC is visible to assist you. We dragged our luggage for almost a mile with no availability of trolleys. We got inside the terminal and we can ... Read More
We embarked in the Port of Napoli, Italy. From the minute you enter the port, no one from MSC is visible to assist you. We dragged our luggage for almost a mile with no availability of trolleys. We got inside the terminal and we can already see the chaos amongst the staff of the handling agency. It took 3 hours to board, we waited 2 hours downstairs and one hour upstairs by security. When we entered the ship, you dont feel welcome at all, normal scanning of ID and then boom you are inside. We are used to Royal Caribbean and all the information you have upon embarkation from restaurant suggestion to fitness packages to general information on the ship and what is going on. Only 2 staff from the kids club were there. We had the Aurea Experience package, and when I asked several staff about the special area fro Aurea, no one even knew where it was. On the ship itself, the paid restaurant options were good but on the high end as far as price. we ate at the dining room only once and the service was not good. The SPA area was a great one with the steam room, sauna, jaccuzi and snow room. If you are getting a massage be ready to experience a lot of noise while doing the massage, the area is not quiet at all and they keep slamming doors. The shows were great...great performers The pool area was always crowded, but if you have the Aurea you can use a private area with Jaccuzi access and free drinks Read Less
Sail Date June 2018
The itinerary for this cruise was Genoa, Naples, Messina, Valletta, Sea Day, Barcelona. A very familiar Western-Meditteranean itinerary, but what a perfect way to celebrate the launch of a new ship and our marriage. We’d visited all of ... Read More
The itinerary for this cruise was Genoa, Naples, Messina, Valletta, Sea Day, Barcelona. A very familiar Western-Meditteranean itinerary, but what a perfect way to celebrate the launch of a new ship and our marriage. We’d visited all of these ports before, so we knew that for us the ship would be the destination, with the addition of an excursion to the beautiful island of Capri. With that in mind, we found that we didn’t leave the ship in any of the other ports, particularly as our cruise over the Christmas period covers all of these ports with the exception of Malta. To best cover the experience on this ship I’ll cover it in a few areas…. Cabin We stayed in a Fantastic grade balcony cabin, 13236. We found the cabin plenty big enough with a shower room. The shower had a nice glass enclosure (no curtain- yay!) Clothes storage was perhaps at a premium compared to some of the other ships with a lack of drawer space, however as this is ‘The ship that follows the sun” it stands to reason that most cruises will be a week or two at most, therefore there is ample space for that amount of time. Dining As mentioned in my preliminary thoughts, our first table on our first night in the Silver Dolphin restaurant wasn’t too great – the restaurant opened late and the food had by that time dried out and wasn’t appetising – far removed from the MSC we know. the service was slow and wasn’t the most friendly we’ve ever experienced. After the following morning’s breakfast we were assigned to the MyChoice dining section in the Golden Sands restaurant after meeting with Camilla who had been our maitre d’ on the MSC Meraviglia in November. That evening the experience was incredibly different – waiters who really knew their stuff, slick and efficient, friendly service from our waiter Alan from Honduras – again someone we’ve met on previous cruises. The tables in both restaurants were, as is common on large mass-market ships pretty close together but far enough apart to keep conversation to ourselves as a couple. MSC Seaview has a number of dining options, the complimentary options for guests in the main ship – ie not Yacht Club are the Golden Sands formal restaurant from breakfast and lunch, on an open-seating basis, your assigned restaurant for dinner and the two buffets – the main buffet being on deck 8 aft with terraces on both sides of the ship and a smaller buffet on deck 16. Extra-charge speciality restaurants are the L’Atelier Bistrot on Deck 8, surrounding the atrium, and on Deck 16 the Chef’s Court concept with the Asian Fusion restaurant by Roy Yamaguchi offering sushi and teppan yaki, Ocean Cay seafood restaurant by Two Michelin Star chef Ramon Freixa and the Butchers Cut steakhouse. In the middle of this area is a stunning wine and cocktail bar. As black card holders we were able to savour a complimentary meal in one of the speciality restaurants and chose Ocean Cay on the basis the food would be something different to usual – we dined twice in the Teppan Yaki on MSC Meraviglia so were excited to experience something new. We were not disappointed! The taster selection menu available as a loyalty perk offered a choice of three course meal. We opted for oysters, fish and chips and a melon soup. Ramon himself was onboard ensuring the dishes were up to his exacting standards and I have to say this was probably the best food we have eaten whilst at sea. One thing to note about this area is that it can only be accessed from the forward lifts. Not a problem, but don’t go to Deck 16 Aft with the expectation of walking forward to the restaurants! Food and drink highlights So, a key part of any cruise holiday is the food and drink. As seasoned MSC cruisers we are perhaps becoming too familiar with the menus, however this gives us the ability to understand how the food on a particular ship is compared to the other ships in the fleet we have been on. The Elegant Night menus on MSC ships are curated by the two celebrity chefs who work in partnership with MSC – Italian Carlo Cracco – host of MasterChef and Spanish Ramon Freixa. The menus on both of these nights offer, in my opinion, an excellent choice of dishes. Not to be missed are the ‘Chef’s specials’ on the left hand side of the menu under their picture is the details of their dish designed for MSC. Cracco’s braised blade of beef with pomegranate and Freixa’s duck royale (duck with foie gras) were both excellently thought out and well put together dishes, with a balance of flavour and beautiful presentation. We’d not tried either of these before as we’d not properly read that side of the menu! Beverage wise the choice available on the all inclusive drinks packages is extremely varied, with something to suit every taste. We took the All Inclusive Restaurants and Bars Deluxe package and were able to enjoy all of our drinks without the worry of a large bill at the end of the cruise. The Champagne bar on deck 7 serves Laurent Perrier Brut Champagne which is included in the deluxe package – great digestif to enjoy. A selection of oysters and other seafood is also available from this bar – we enjoyed three oysters here on our first evening at a cost of €9 together with a couple of glasses of champagne. Daniel, Anna Maria and Anastasia here work incredibly well as a team – as it’s not too busy they have time for a bit of a chat. It was wonderful to see them again after previously meeting them on other ships. Bars Over our years of cruising we have noticed that when getting onboard a new ship most passengers will find a venue they gravitate to. On MSC Seaview for us it was the Seaside Lounge on Deck 8, with the excellent service of Tayla, Gusti and Pun creating a great atmosphere. This bar offers a wide selection of cocktails and wines, as well as the usual beverages. The entertainment in here in the evening was a jazz singer whose voice was second to none, with almost as much depth as Nina Simone. Over the way from the Seaside Lounge is the Sports Bar, with a number of screens showing various different sports. We were absolutely delighted to see Francisco from MSC Fantasia and MSC Meraviglia in this bar, and he seemed genuinely pleased to see us too. The Sports Bar has a wide selection of beers both on draught and by the bottle, as well as various cocktails and mixed drinks. Both theSports Bar and the Seaside Lounge have access to the outside promenade, with seating readily available. Seaview has a multitude of other bars – we made it our mission to get round them all, and I think we succeeded! It’d take too long to write something about all of them, however I will just mention the area in the Piazza around the Chocolate Factory where the evening’s entertainment is a party band with some great tracks and the Panorama Bar on Deck 16 offering your usual pool-side favourites as well as those ever-so tempting creamy cocktails – Molten Lava anyone?? Overall experience MSC Seaview offered something entirely different from any ship we have ever been on, and what an experience it was. Unlike MSC Meraviglia which was inward focussed on the extravagant central promenade, Seaview is all about connecting you with the outside and the sea. Each bar had plenty of seating, and with the design of the ship the added bonus is that the bar areas all have a different atmosphere and feeling. This ship never felt crowded, even on our day at sea – probably because of the high number of balcony cabins, the promenade and the deck space. There is an abundance of activities, from ten pin bowling, the longest zip-line at sea, an aqua park, rope bridges, the casino (I had an excellent stroke of luck on our final night!) a beautiful theatre, gym, spa, three swimming pools available for the general ship’s population, arcade games, live music… It would be impossible to become bored on this ship. So, I’ve often written of my love affair with the line’s previous flagship MSC Fantasia for its timeless beauty and elegance (hard to believe she is now ten years old!) So, how does MSC Seaview compare? Well, she’s obviously much bigger and newer. Strip that away and what you have is a ship with the undoubted feel of an MSC Ship, public areas that flow from one to another and of course those sparkly stairs. I had previously said that it would be hard to improve on Fantasia, but, with Seaside and Seaview I think MSC have done it! This holiday, despite the small niggles on the first night which should be expected with any new restaurant / hotel / cruise ship, was a great success. We thoroughly enjoyed it. Thank you to the wonderful crew for making our honeymoon so special, and I hope we will all meet again soon! Read Less
Sail Date June 2018
MSC Seaview Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.5 3.1
Entertainment 4.5 3.3
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.0
Enrichment 3.5 2.9
Service 3.5 3.5
Value For Money 4.0 3.3

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