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5 Genoa to Europe - Western Mediterranean MSC Cruises MSC Musica Cruise Reviews

We want to highlight the outstanding cabin cleaning services performed by Rebecca, the maid of our cabin (10229) and the impeccable waiter serving our table, Kadik (we had the table 530, 2nd evening session). Very good points for the ship, ... Read More
We want to highlight the outstanding cabin cleaning services performed by Rebecca, the maid of our cabin (10229) and the impeccable waiter serving our table, Kadik (we had the table 530, 2nd evening session). Very good points for the ship, the cabin, the dining and the staff. Entertainment on board for OK, except for some shows performed at the theater. The ballet dancers, the soprano and the tenor - very good, the gymnasts brothers, the contortionist young lady and the two acrobats were excellent. Some performances (ex. Cat woman) were mediocre and Jimmy is too noisy, in our opinion. Very attractive was the International Quiz. We enjoyed the pool and the sunny deck. The pictures took on board by the staff are too expensive and the photos of the ship on the CD have a very poor quality. For comparison, the CD including the Funchal presentation we received together with the pictures took in the cable cabin is excellent. We recommend you install more orientation singes along the ship, especially to let the tourists to know the stern and bow direction. To much time allocated for Morocco excursions instead of Tenerife and Madeira islands. Read Less
Sail Date October 2016
This cruise was my 10th cruise and the 2nd with MSC, so I thought I knew what to expect and, most of all, I expected relax and entertainment, having already visited the majority of ports of call. Unfortunately this cruise did not live up ... Read More
This cruise was my 10th cruise and the 2nd with MSC, so I thought I knew what to expect and, most of all, I expected relax and entertainment, having already visited the majority of ports of call. Unfortunately this cruise did not live up to my expectations in several ways as the ship was always too crowded and loud so relax was not possible. THE GOOD: - elegant mid-sized ship - staterooms are fairly large: we had a seaview on deck 5, had a wide and well-organised closet, plenty of drawers and even a table and two armchairs - food at main restaurants is excellent (restaurants are open only for dinner) - no days at sea - shore excursions were varied, really well organised and not too pricey - pay per view movies can be rented using the TV THE BAD: - the management of the buffet was the worst ever! Opening hours were not adapted to ship's arrival and departure from ports of call: for instance, during the days when the ship docked in the afternoon, breakfast was served only until 10 a.m., resulting in an overcrowded and messy buffet area around 9.45...isn't it obvious that people are on holiday and want to sleep longer hours if they are not expected to go ashore until the afternoon? The day we docked in Tunisi the ship departed at 13.30: guess what, everyone needed to have lunch at the same time so MSC made several announcements via loudspeakers to invite guests to delay their visit to the buffet "to ensure a better service". The same happend when we docked in Palma, guess what, everyone wanted lunch before going ashore...In my opinion, the mess was generated by the fact that there were not enough waiters to clean tables promptly and the majority of table would accommodate 6 people: as most of parties were not larger than 4, most tables had empty chairs and cruisers were pointlessy walking with dishes in their hands in the hope of finding a free spot. Being understaffed, the waiters could not even help directing people so it was hectic and messy. My daughter and I ended up bringing our dishes to the stateroom and having most breakfasts and lunches there. - entertainment at the theatre was boring: every night the same singers and dancers (MSC onboard cast), only with different costumes. Acrobats did not run a whole show but made some 10 minutes' appearances amid traditional shows. - organised activities were reduced to a minimum and mostly consisted of stupid games at poolside. No lectures, crafts workshops etc. We missed NCL organised activities a lot! THE UGLY: - at the main restaurants you could get only bottled water (one liter bottle costed 3 euros): MSC urges you to buy prepaid water packages. I did not buy it and regret it! - very few waiters at poolside: most times to order a drink you would need to go to the bar yourself. - at poolside there is a lovely kiosk selling crepe with Nutella and ice slush: however there isn't any waiter standing behind the kiosk, so you need to queue at the main poolbar to place your order and then follow one of the waiters to the kiosk to receive your order. This proved to be a particularly inefficient procedure during the "2 for 1" crepe offer! - embarkation is possible at most ports: almost everyday we heard safety drill announcements and most mornings you could see desembaking guest waiting in the common areas, which sort of costantly reminded me that the holiday was about to end...   Read Less
Sail Date August 2014
We were a little apprehensive about booking this cruise because of the mostly negative reviews by English speaking cruisers on this site. However, the timing of the cruise and the itinerary suited us very well and we went ahead and booked. ... Read More
We were a little apprehensive about booking this cruise because of the mostly negative reviews by English speaking cruisers on this site. However, the timing of the cruise and the itinerary suited us very well and we went ahead and booked. We boarded in Genoa and the experience was very encouraging. Boarding arrangements were like a well-oiled machine, no waiting, no fuss, polite and efficient staff. The ship itself is like most other cruise ships of this size, perhaps a little worse for wear but basically clean and well appointed. However, one issue throughout the cruise was that there was an unpleasant sewage-type smell in our cabin and in various other parts of the ship from time to time. I don't know whether there was some problem with the ship's sewage system or what caused the smell but it was the only significant negative aspect of the cruise. Our balcony cabin was pleasant, slightly larger than many that we have had in other cruises and well furnished. Disappointingly, there was no tea or coffee making equipment in the cabin but this seems too be the norm in cruise ships these days. This problem was overcome by having a pot of tea delivered every morning by room service (at no cost) when we woke up. Our experience with food on the ship was very different to the negative experiences of some other reviewers. Breakfast was excellent with a large choose of food from various cuisines and an excellent salad and fruit bar. Crispy bacon was also available and that was very pleasing for me. Lunch too was very good in the buffet with a great range of food options, again, especially the excellent fruit and salad bar. Dinners were of mixed quality but overall the food was good. We were placed at a table with three other English speaking couples - one Australian and two from New Zealand and they were excellent company. Service in the dining room was good although we never seemed to get to know our waiters in the way that we have in other ships. The cruise excursions were mostly good. First stop was Civitavecchia but we have been in rome so often that we chose to stay on board. We had a very interesting excursion around the city Palermo ned then on to Tunis. tunis was a disappointment - we went on the tour of the souks in the Medina and the tour guide steered us into too many shops selling carpets and other businesses where I imagine he gets a kickback on sales and this took up a lot of our time and we found it boring. Palma in Mallorca was next - beautiful city and a good tour guide. Valencia turned out to be an elegant and imposing city and we spent a very pleasant day there. However, because English speakers were minority on this cruise we were put in a bus along with German speakers and the tour guide constantly switched between English and German which we found very tedious. Marseille was next and we had arranged to disembark there to continue our holiday in France. The ship continued on to Genoa. Overall this was a very good cruise and our experience was quite different from the negative experiences of some previous reviewers. I will happily sail with MSC again. Read Less
Sail Date June 2014
The Musica is a lovely ship and very well cared for. The service was 3-4 star and good value for money, as was the food. On my sailing there were 2500 passengers. 2000 of these were German and 24 were english speakers. The balance was ... Read More
The Musica is a lovely ship and very well cared for. The service was 3-4 star and good value for money, as was the food. On my sailing there were 2500 passengers. 2000 of these were German and 24 were english speakers. The balance was made up of Italians, Spanish and French. I understand that MSC would like to encourage more British passengers. I would suggest that the best way to achieve this would be to have some sailings from English ports. Also to have some sailing from German ports so that the Germans can have a good time pushing and shoving one another around. I gave up going for breakfast after 3 days. The first 2 days trying to find somewhere to sit I was continually met with Nicht - Besetz, when the seats were obviously free. The 3rd day I was allowed to sit down by a Frau and then the Herr came and moved all their breakfast to another table - just because I was English. I can speak enough German to know that they were back - biting in the Lifts, and I always let them know I knew what they had said as they got out. Several of the couples under 45 were very pleasant, however those of 60+, I feel, were still thinking about the 1940s. I go on Cruises to relax and enjoy the ships facilities. I don't feel I shall be able to do this on MSC Ships in the future. Read Less
Sail Date January 2008
The good things about this cruise were that the embarkation and disembarkation were very efficient. The side trips were reasonably priced and the ports of call were interesting, but the transfer to the buses could have been better ... Read More
The good things about this cruise were that the embarkation and disembarkation were very efficient. The side trips were reasonably priced and the ports of call were interesting, but the transfer to the buses could have been better organized. All language groups were herded into lounges and the theatre and then sent to the buses which was a nightmare. Our planned visit to Tripoli was cancelled after we had docked. Eventually, we found out that this was because the passengers did not have Arabic translations of their passports!!! which left 45 air conditioned buses standing empty alongside the ship for several hours, and frustrated passengers not knowing what was happening. Passengers received a refund for the cancelled side trip. For English speaking guests the cruise was uncomfortable. The language skills of the Italian waiters and cruise entertainment staff was extremely limited, and reluctantly spoken. You could count yourself very fortunate if you had a waiter from the Philippines, they were excellent. Travelling with over 2000 German speaking guests did not help the ambience for the Australian and New Zealand passengers who dutifully queued in line at buffets and for the elevators, only to be pushed aside, and I mean pushed! The food onboard was varied, and plentiful but oh! why could it not have been served hot....even the soup was lukewarm. The bread onboard was excellent and varied, and fruit and salads were plentiful. But the meat was invariably overcooked, and servings of vegetables were poor. The biggest disappointment was that we could not make a cup of tea or coffee in the buffet area except when meals were being served. Tea and coffee had to be purchased outside of meal times. Our experience with other cruise lines has been that tea and coffee were always available somewhere on the ship without charge. The entertainment shows were of reasonable standard but the acts were repeated night after night in different costumes and became boring. Take plenty of reading material with you if you are a reader, as English books in the library onboard were very limited. I play Table Tennis, and there was an excellent table on the ship. BUT, it was situated in the childrens playground with 2" raised rubber mats across part of the deck and a metal pillar at one end of the table which made it extremely unsafe. It would be very easy to twist an ankle. I am surprised that the ships insurers let them get away with this (if they know about it?) especially as they have table tennis tournaments as an almost daily activity, played in this area. The cabin was comfortable, and the cabin staff pleasant and efficient. Overall, I don't think we would cruise again with MSC, when other cruise lines do it so much better. I think that if they are planning to attract more passengers from Aust. and NZ they will have to lift their game and attract some entertainment staff who actually have a personality and are willing to speak some english with a smile. Read Less
Sail Date October 2007
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.5
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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