MSC Cruise Reviews for Family from Genoa

Pros are supposed to go before cons, so I will put the positives first, but please don’t miss the negatives later in this review, because although there were a few redeeming qualities, make no mistake, I would never sail with MSC again. First positive, all the staff below the managerial level deserve to be commended for being true, if not powerless, delights. We had many wonderful interactions ...

If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...

My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...

Currently on MSC Poesia world cruise. MSC Customer service has been appalling…. No response to written correspondence sent to UK MD prior to embarkation (due to multiple itinerary route changes - some of which were due to the Red Sea conflict, others due to yellow fever, others due to, well who knows!!) as final itinerary changes were made just 48hrs before embarkation and no option to cancel. ...

We were on cruise from 16.11-27.11.2023. We had wonderful time and so much fun. The crew on Divina is amazing, they were very helpful and friendly, always smiling and greeting us. Food was also great, so much to choose in bufet Calumet all day and crew there is outstanding, always working and doing their best!! Dinner and crew in Black Crab was also great. Our cabin attendant Annalie was amazing, ...

Entertainment was great with the shows where a stand out, but in general the entertainment team did a great job working hard all day . service was good the staff in the restaurant they done a great job . The food was a disgrace on this ship. corporate cost cutting to the max.low quality.tasteless.cold.i think they left the chef in port. this was a very bad image of italian food.the owners need a ...

Overall, the cruise was exceptional for the amount of money charged. We especially liked the shore excursions which were made possible by staff member, Aimane Buhamza. He managed to secure us 3 spots on the long sold-out “Christmas in Rome” tour where we got to see the Pope deliver his annual Christmas address to the world from St. Peter’s Square. He not only got that secured for us, but also the ...

Complaints: 1) Even before the cruise started, upon booking at the said price, 30% of the cruise price was added on as taxes. That was a surprise to me - I never found out who got that tax money, or what it was used for. €300 wasted? Time wasted trying to find out, unsuccessfully, what it was about. 2) Before I even got on the cruise there was chaos. Despite reading all paperwork - I was not ...

The Yacht Club is a brilliant concept, including both boarding and disembarking which is extremely well organised and we had 5 weeks previously on the MSC Virtuosa, where we had found the YC to be a completely self contained ship within a ship, this is not the same on the Preziosa. Let me first explain that both my wife and I both suffer from walking difficulties, we are both over 85 years of ...

We chose this cruise because as a retired couple it seemed like a new adventure to get back to the US. Embarcation took 1 hour and 10 minutes. The ship is a cross between Las Vegas and Star Trek. Lots of mirrors, glass and flash. The buffet food (we only went there 5 times) was very good and well-presented. The main dining rooms were elegant and service was great most of the time. MSC ...