Genoa to the Canary Islands MSC Cruise Reviews

Pros are supposed to go before cons, so I will put the positives first, but please don’t miss the negatives later in this review, because although there were a few redeeming qualities, make no mistake, I would never sail with MSC again. First positive, all the staff below the managerial level deserve to be commended for being true, if not powerless, delights. We had many wonderful interactions ...

If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...

My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...

A) Embarkation: MSC allows passengers to choose a timeframe for embarkation. It was very fast and efficient. We had 11:00 to 12:00, and by 11:40 AM we were already inside our cabin. B) Cabin: extremely comfortable. Large, modern, spacious. Sofa is quite big for a ship cabin. Wardrobe and storage are limited, which is a little tough for a long trip like ours. Bathroom is modern and efficient. ...

We were on cruise from 16.11-27.11.2023. We had wonderful time and so much fun. The crew on Divina is amazing, they were very helpful and friendly, always smiling and greeting us. Food was also great, so much to choose in bufet Calumet all day and crew there is outstanding, always working and doing their best!! Dinner and crew in Black Crab was also great. Our cabin attendant Annalie was amazing, ...

Ship is very much understaffed and absolutely not able to offer good cruise for such big number of passengers onboard. Obviously company is trying to save money on all aspects, including food, number of their employees, entertainment variety, and so on. Dining area on deck 11 is crowded without place to sit, so only way to eat is to take plate outside or in a room. Automatic hand disinfect ...

I picked this cruise for the price as a solo traveller as I thought the itinerary was good for the time of the year (Dec), overall I got good value for money as the ship was clean and the crew hard working. The food in the buffet was good Italian fare with hotdogs and burgers always a favourite for the kids and grown up's alike. The big let down for me was the standard of food in the restaurants ...

Told 4 crew about the ordeal including reception who told us "Management has been informed". But nobody ever came to see us or even check if we were ok. Sent an email to customer service department highlighting that this was totally appalling, but they didn't see it that way - "I’m sorry to hear that you felt a lack of support from staff on board. Unfortunately, after the local police have been ...

Subject: Our experience on board the MSC Fantasia cruise ship.   Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20   2019 in Santos (Brazil). On November 2, 2019 we flew with the KLM to Milan. That went well. Then we drove a shuttle bus to Genoa, a journey of more than 2 hours. We had a cup of coffee on the plane around 10 a.m. and then nothing more. We ...

Cruised for the first time with MSC aboard Fantasia in November 2019, we embarked in Genoa, doing a few places in Europe then went across to Brazil. We have cruised with other companies many times and have never experienced anything as bad. At the airport - MSC representative was waiting at the airport for us - but there was no transport for us and had to wait 45 minutes for it arrive. ...