3 Helpful Votes
Sail Date: October 2017
We were talked into going on this cruise by my sister in law as it seemed to be excellent value and a good way to see some great european sights. we are first time cruisers and were a little apprehensive especially after reading some of ... Read More
We were talked into going on this cruise by my sister in law as it seemed to be excellent value and a good way to see some great european sights. we are first time cruisers and were a little apprehensive especially after reading some of the reviews.however after a very smooth and easy embarkation we went to our balcony cabin on deck 11 Meraviglia well appointed and clean. We dined in the Red Velvet restaurant most nights where our table server Kowmang from Bali kept us amused and looked after us very well indeed. As some reviews have said portions are not huge but after 3 courses you are full and can always make a trip to the Zanzibar buffet for a pizza and beer supper. As regards the drink packages we just paid as we went and found it reasonable value for money. The entertainment was fun especially the wonderland and queen tribute shows {Freddie Mercury sounded great with an Italian accent} Service overall was good and the shore excursions well organized, the few complaints were mainly passengers who didn't listen to the guides and ran late!! We are beyond the child raising years but from what we saw the kids had a great time especially for halloween. Disembarkation was again slick and easy, If you want to go on a very european cruise I reccomend MSC. Read Less
35 Helpful Votes
Sail Date: June 2016
Avoid this cruise with Oceana with all your might as we have just diembarked thankfully 48 hrs ago !!!!!!!! P&O should be prosecuted for the hygene levels and food standards on this ship . We booked this cruise on 9th April 2016 and ... Read More
Avoid this cruise with Oceana with all your might as we have just diembarked thankfully 48 hrs ago !!!!!!!! P&O should be prosecuted for the hygene levels and food standards on this ship . We booked this cruise on 9th April 2016 and really looked forward to our cruise on Oceana and come the day June 8th 2016 flew from Newcastle Upon Tyne to Venice to board Oceana and then it all went wrong !!!!!!!! No luggage arrived till later in the evening but had to use the Adriatic resturant in our travelling clothes , the cabin was around 8ft by 8ft but even less than that with the cupboards etc reduced the area to around 6ft by 4ft for a cabin with 3 men aged 83 and 67 and 59 !!!!!!! . Then one of our party got food poisoning on day 3 after eating half cooked roast lamb which we complained about but got no response too , resulting in being cabin confined for 36hrs !!!!!! To which we missed the Corfu visit completely . Others too complained of stomach problems but dont know whether anything became of their situations , And we were made to pay £50 before any medical team member would look at our friend and on the last day we went down to medical centre to enquire about a reimbursment of this charge the waiting area was full of kitchen staff being diagnosed with Gastrointeritis !!!!!!!!!! So please be warned that this ship is a sailing disaster and P&O need to address the fact that the public need to know that this ship lost its CDC licence for disease control in Mid April this year and things have not improved at all ----- You have been warned . Read Less
8 Helpful Votes
Sail Date: May 2016
This cruise was our first for our 25th wedding anniversary and I must say we thoroughly enjoyed it. In general I felt it was like a 5 star hotel as the cabin was fantastic and the cabin steward done such a fantastic job of looking after ... Read More
This cruise was our first for our 25th wedding anniversary and I must say we thoroughly enjoyed it. In general I felt it was like a 5 star hotel as the cabin was fantastic and the cabin steward done such a fantastic job of looking after our room, I wanted to take hi home with me! The ship itself is beautiful, my only complaint was I kept getting lost but I have no sense of direction so that's my fault. The food was in general good my only real complaint here was that I felt the buffet food wasn't very warm and maybe once in the Red Velvet restaurant. I would advise to stay clear of the sports bar for food as our experience there was awful and remember even if you are all inclusive you have to pay for food in this bar and honestly it was disgusting it was one of the worst meals I have ever had, so best avoid this place. we only attended one of the shows which had singers on it was ok but didn't tempt me to go back the next night. the come dancing type competition in the Isolito bar on the 7th floor ( I think that's what it was called) was great and we had a fair good many nights in there with the female singer and her band. Embarkation and disembarkation was fine as far as I was concerned but as this was my first time I have nothing to compare with. a few people were moaning a bit about this but I really didn't think it was that bad. All in all I loved it and I will return on another cruise Read Less
17 Helpful Votes
Sail Date: March 2016
just got back from this my very first cruise ,the ship was very very clean, the food was ok ,nothing great as such same sort of food just done differently ,we had the drinks package but beware everytime you get a drink they sting you for ... Read More
just got back from this my very first cruise ,the ship was very very clean, the food was ok ,nothing great as such same sort of food just done differently ,we had the drinks package but beware everytime you get a drink they sting you for 8euros service i dont drink only soft drinks my daughter had cocktails but only 2 a day we had a bill at the end of the cruise for 200 euros for service even if you are sitting at the bar they still charge you !!!!! the down side was trying to get on the boat after excurstions ,i understand you have to go through security checks but only have one person doing it and over 1.000 passengers we had to stand outside in the queue for over half an hour it was terrible they have all the staff doing otherthings why cant they get more to help with passengers coming back on the boat ,also our boat was full of school children on a weeks holiday with their schools !!!!! something i wish they had said before booking as i would have changed dates .also the last thing i find very upset about was on the coach to the airport the driver puts the bags in the coach for you under the eyes of the staff from the ship but when you get to the airport he just sat there and didnt help i have a bad back and would have liked a bit of help just getting my bag out of the boot of the coach very disappointed it felt like they have had your money now so sod off ..i wont be going again Read Less
18 Helpful Votes
Sail Date: February 2016
Booked our trip to begin three days before boarding ship, wanted enough time to get over jet lag. Our trip was to be done in three legs as we started in Az. a long way from Genoa, our final destination to board ship. Arriving early was a ... Read More
Booked our trip to begin three days before boarding ship, wanted enough time to get over jet lag. Our trip was to be done in three legs as we started in Az. a long way from Genoa, our final destination to board ship. Arriving early was a great thought as we had plenty of time to rest up and get our first taste of Italian cuisine and hospitality. Embarkation was probably our worst time as it took about an hour after check in to make it to our room, but compared to the last cruise line we sailed, three hours shorter time frame so we were still thrilled. We were shown to our cabin, amazed at the spacious décor and the great balcony, we were greeted by a lovely bowl of fruit, a very roomy walk in closet, and a spotless, modern bathroom.We boarded around noon and after unpacking, and settling in ,we toured the ship until dinner time, getting our bearings, and discovering all this beautiful ship had to offer which was beyond my imagination, truly a floating city. All our excursions were booked ahead of time as we wanted to make sure we were able to be on the ones we were interested in taking. The only one we were not able to take was Crete, the wind was blowing so hard the Captain couldn't dock, it was disappointing but was glad he choose to put our safety first. The rest were amazing, Olympia, Athens, Rhodes, Jerusalem, and Rome all well worth the money spent, the feelings of walking where the mighty and the truly great, had walked before, can not be put into words. The dining on board, was truly fantastic, five and six course meals, served by a great server, named Anna, from Italy who spoke English amazingly well, had a great memory for what we liked and, helped us step out of our comfort zone to try dishes that proved to be delicious. Can not rate this cruise any higher, all went above and beyond, to make our trip one to remember for a life time, or until our next cruise on MSC as it will be the only cruise line we will be taking. Already planning our next trip!!!! Read Less
Sail Date: November 2015
This was one of the best weeks of my life and I didn't want to get off the Preziosa. MSC are one of the best value cruise lines for solo travellers which is why I initially chose this cruise. The staff were outstanding, friendly and ... Read More
This was one of the best weeks of my life and I didn't want to get off the Preziosa. MSC are one of the best value cruise lines for solo travellers which is why I initially chose this cruise. The staff were outstanding, friendly and professional. The food was amazing with a lot of choice in both the buffet and dining rooms. The shows each night were fabulous with excellent dancers, gymnasts, juggler, strongmen and contortionists. The entertainment team were fantastic and I had a wonderful time at the quizzes and dance lessons. The public areas were very opulent. There were too many lounges and bars to count. I had an inside room at the back of the ship and it was spacious, quiet, and had a really comfortable bed and I slept really well. The shore tours and transfers were a little expensive and I mostly used independent transfers or tours or walked around independently. The view arriving into a new port most mornings was something I will never forget. I can't wait to book another cruise! Read Less
Sail Date: October 2015
My wife and I had a great honeymoon cruise on MSC Preziosa. Took the plane to Milano, went to Centrale station and then took a train to Genova, Piazza Principe. On account of the wedding trip we got a discount (on net price, without ... Read More
My wife and I had a great honeymoon cruise on MSC Preziosa. Took the plane to Milano, went to Centrale station and then took a train to Genova, Piazza Principe. On account of the wedding trip we got a discount (on net price, without the ship taxes and tip amounts) and a complementary champagne and fruit plate on board. This was our first cruise and I'd say my strongest impressions would be these: a) cleanliness of the cabin and frequency of attending it - they made up the beds and exchanged towels twice per day b) variety of on board programs - we used the gym, deck cafes, theatre (with shows 6 nights out of 7), dance lessons, and did not have to spend any time planning our on-board activities c) the facilities and equipment level of the ship - really impressive, everything seems to be brand new d) shows in the theatre - singing, dancing, visual effects, fun to watch every time There were some additional costs involved, but I wouldn't say they were hidden. It was clear in advance, at least to us, that visiting large Europe ports requires spending some money. We were offered drink packages upon embarkation, but decided not to purchase any in advance. It turned out that occasional drink and coffee, with the supplied water/tea/juices during meal time (in the buffet, not the sit-down-dining restaurant mind you) was completely sufficient. We did not, off course, appreciate too much giving priority passing to some passengers, but I wouldn't say it affected us that much. Once on embarkation and once on boarding the ship after a port visit. The disembarkation went completely smoothly. Our dining experience was also great. We used it only 3-4 times though and for dinner only (it was offered for breakfast/lunch/dinner). The waiters were polite and the restaurant was very nicely decorated every time. The whole cruise seemed very well organised and functioned as predicted by their daily itineraries. Every since we got home we've been telling our friends how great the travel was. We would definitely consider taking the same trip again. Read Less
3 Helpful Votes
Sail Date: October 2015
The cruise per se was O.K. but did not exceed expectations. After much encouragement from friends, who often go on cruises, we decided to try one out. We wanted a small cruise so we drove to Savona and got on the Costa Fortuna, which is a ... Read More
The cruise per se was O.K. but did not exceed expectations. After much encouragement from friends, who often go on cruises, we decided to try one out. We wanted a small cruise so we drove to Savona and got on the Costa Fortuna, which is a large boat. Impressed in the beginning we later realized that big size is not an advantage. There were too many people and from all nationalities: orientals, blacks, muslim, etc. The food was average and there was no flexibility as to where we sit for dinner. The personnel was polite but they generally had very poor knowledge of Western languages! The excursions were too expensive so we opted out. The cabin was O.K. but coming back home we found a bedbug, my wife was bitten several times and she is allergic to insect bites. We were alarmed and began house cleaning, boiling sheets, vacuuming everything, etc. and my wife slept in the living-room for ten days. So far neither she nor I have been bitten again, so we hope that the bedbug we killed was the only one we got, and that it was a male! By now we hope that any offsprings should have manifested themselves. I give Costa the worst note possible because when I brought the issue up with them, they dismissed it for lack of proof! We had no bugs like that in our home and we found one bug 3 days after we got back from the cruise. How much more proof can there be? If it weren't for the bedbug, it would have been an "average" type of cruise not to get too excited about. If we ever go again, we will try to save money ahead of time and go for a more expensive (hopefully higher quality) cruise. Read Less
4 Helpful Votes
Sail Date: October 2015
First and last cruise i will ever go on. The ship is ment to be new, i found the room dirty - our bin still has previous rubbish in - rust in the bathroom. We booked with the information we had they told us we were booked all inclusive. ... Read More
First and last cruise i will ever go on. The ship is ment to be new, i found the room dirty - our bin still has previous rubbish in - rust in the bathroom. We booked with the information we had they told us we were booked all inclusive. that was not the case. We ended up with a drinks package basically, a limited to anything without an astrix drink pakeage. Each day you will be charged a 8.50euro service charge. unless you go to the reception desk, and compliance you will be changed but they don't make that information available. Food was like canteen food, mostly cold. and if you attemped to eat any of the cold bacon/eggs for breakfast be ready for a battle, there was no organisation. the only good thing was the half an hour entertainment in the evening wasted a week off my life Read Less
6 Helpful Votes
Sail Date: October 2015
After years of hearing about them, we decided on a short 7-day fly-cruise from Genoa to Venice. Very early Thomson charter flight from Gatwick (06:40) was a shock to the system but all went well and our bags were delivered from check-in to ... Read More
After years of hearing about them, we decided on a short 7-day fly-cruise from Genoa to Venice. Very early Thomson charter flight from Gatwick (06:40) was a shock to the system but all went well and our bags were delivered from check-in to our cabin as promised. First impressions of the ship: amazing - like a 5-star floating hotel. Staff everywhere and always helpful, and smiling. Our balcony cabin was just big enough and the very large bed was perfect. Although snug, the loo/shower room was adequate. It was lovely to sit on the comfy recliners and gaze at the ocean and (as we were deck 10) a great viewing point for the arrival/departure days into Naples and Venice. Those in inside cabins had to go on deck to witness the same. Dining: We opted for freedom dining and most nights ate with fellow passengers in the Ligurian Restaurant. My wife is veggy and always found plenty of choice. We both thought that the food and service were excellent. The black-tie events were worth the effort and most people did make it. Ents: After-dinner shows in the 2 main theatres were brilliant; the singer/dance troupe were terrific, comedian was very funny and the Sinatra tribute singer was outstanding. Lots of other things to do, places to sit etc to chill and relax. The seating/décor around the ship was superb. There were bars everywhere and most had some kind of music. With a cash-less system it was easy to run-up a big drinks bill, and the drinks were typical pub prices. Trips: Bad weather meant Livorno was subbed by La Spezia which was no problem. Naples and Dubrovnik were fascinating stops and the sail into Venice unforgettable. We avoided the costly ship excursions throughout and managed easily. Sea days: There was a post-breakfast scrum for the best pool-side sunbeds on the sea days, and this could be better managed by staff. We seem to have picked up the German habit of hogging beds for the entire day - whether there or not ! Otherwise there's lots to do and places to relax. We liked the atrium and the Costa coffee areas. Service: The hundreds of cabin staff, waiters, cleaners, barmen etc were truly outstanding and nothing to too much trouble for them. Return Trip: We had a morning flight from Venice so bags had to be packed and collected by 11pm the previous night. Departure was well organized and went smoothly. Again, we didn't see our bags until the Gatwick baggage claim. Minor Grumbles: Gratuities system; it would be nice to know that we would be charged £70 at the end of the cruise and that you can opt out if you let the staff know on day one ! The cabin TV is a low-definition variety and it was impossible to decipher the ship's location maps. The toast was rock-hard every morning !! Other issues: Once we had booked on-line we received lots of emails from "Holiday Extras" offering car parking, hire cars and hotels at Gatwick. We decided to drive up the day before departure and stay of the Britannia Lodge hotel (big mistake!!) It was cold, full of immigrants/families, the lobby furniture was a disgrace and the food truly awful. The room was barely OK but we were pleased to "escape" early the next morning and will never return. On the plus side the Sunshine Special long stay car park was excellent. Read Less
4 Helpful Votes
Sail Date: September 2015
I had booked my first ever cruise to celebrate my 65th birthday and chose P&O on recomendations of friends and family. As I had never been on a cruise before a weeks cruise seemed long enough and boy oh boy am I glad that it was only a ... Read More
I had booked my first ever cruise to celebrate my 65th birthday and chose P&O on recomendations of friends and family. As I had never been on a cruise before a weeks cruise seemed long enough and boy oh boy am I glad that it was only a week. From first setting foot on board Oceana my heart sank. This was not the gleaming vessel I had expected but a tired rust bucket. For the length of the cruise there were plastic buckets in the corridor leading to our cabin catching the drips from the deck above add to this a strong smell of sewage which did not go away for the whole of the seven days aboard.It was not the experience I had expected. Dinner on the first evening was not what I had been lead to belive. I ordered Prawn Cocktail as a starter. I can honestly say it was the worst Prawn Cocktail I had ever had. It was waterery , tasteless and came with very little Marie Rose Sauce.The food did not get any better at all and can be best descrided as cafeteria food. There were places on the Lido deck which had not been cleaned and were left with dirty glasses and cigarette butts. The price of drinks is out of all proportion and on speaking to Customer Services at P&O, Southampton was told it is in line with the price in the Southampton area. I say to P&O that the majority of your passengers will not be from the Southampton area so your prices for drinks should be an average of the prices for the whole of the country and not a small enclave. In the Plaza restaurant the windows had not seen a chamois in a long time and led to a feeling that among the crew and higher management they had adopted a take it or leave it attitude.This was emphasised at the captains drinks reception where he appeared as if by magic at the top of the stairs in the Atrium made a short speech and then dissapeared in the same way.No doubt back to his cabin out of the way of passengers Oceana to my mind is a ship which is well past her best days and in my opinion were she a hotel would struggle to be a three star. For me cruising, especialy on P&O. is an experience I never want to repeat. Read Less
5 Helpful Votes
Sail Date: September 2015
This was a first time cruise for my mother (early 60's) and I (mid 30's) and we were both very impressed. The cabins were immaculate and spacious, we had a large window on the 7th floor which I would thoroughly recommend as you ... Read More
This was a first time cruise for my mother (early 60's) and I (mid 30's) and we were both very impressed. The cabins were immaculate and spacious, we had a large window on the 7th floor which I would thoroughly recommend as you can enjoy the sunrises and sunsets from the comfort of your bed. The food in the marco polo was first class and delicious every single night. Hats off to the chefs and to our waiters as the service was impeccable. The buffet restaurant is busy and can be hectic but if timed right, can be reasonably quiet. The bar staff were all friendly and we found at busy times you only have to wait a few minutes to be served. Which is as reasonable as being served in your local. We choose the drinks package which is extremely good value for money and saves counting and worrying how much your bar/juice/coffee/ice cream bill will be at the end of the trip. The evening shows were excellent, something different on every night. I would thoroughly recommend this cruise and can't wait to go back for our second cruise trip. The only negative is that in certain locations (approx 3 places), you have to pay for a shuttle bus to town as the ship docks about 15 mins away from the city centre, this was a surprise to us. Read Less
Sail Date: September 2015
My family had a fantastic holliday on Preziosa. Preziosa gives you the expected and more. The food..., the crew....above expected! The cabins were beautiful and to be honest, the service in the cabin is very good. The Arabesque ... Read More
My family had a fantastic holliday on Preziosa. Preziosa gives you the expected and more. The food..., the crew....above expected! The cabins were beautiful and to be honest, the service in the cabin is very good. The Arabesque restaurant, where we had our dinner was a little bit kitsch. Anyway waiters were so polite and efficient. Wherever one moves there is a friendly face with a smile for you, just as it should be. In the childrens playroom it was so clean and safe to entrust your kids. All the girls that worked with our children were pleasent and nice, my kids loved them. Artists in Theater were divine. We broke our palms when gymnastics Maksim was performing. My experience was fascinating. All of you that are members of PREZIOSA, just keep up with the good work! We love you! Read Less
4 Helpful Votes
Sail Date: September 2015
Just returned from a trip on the Oceana. Was very wary after reading some negative reviews but need not have bothered. We had a fantastic time. The ship was lovely, staff were great, food plentiful and delicious. Ports of call varied and ... Read More
Just returned from a trip on the Oceana. Was very wary after reading some negative reviews but need not have bothered. We had a fantastic time. The ship was lovely, staff were great, food plentiful and delicious. Ports of call varied and interesting . The organisation from start to finish by PO WAS EXELLENT . Would not hesitate to book again. Well done to all involved. Looking forward to our next cruise. Read Less
1 Helpful Vote
Sail Date: September 2015
This was a fly cruise package. This all worked really well both on the outward and inward journeys - P and O had it very well organised. we landed in Genoa at about 10:30 and by 11:15 we were on the ship sampling the barbecue buffet. Our ... Read More
This was a fly cruise package. This all worked really well both on the outward and inward journeys - P and O had it very well organised. we landed in Genoa at about 10:30 and by 11:15 we were on the ship sampling the barbecue buffet. Our cabin was ready at about 2pm. We had a balcony cabin which was fine although the bathroom is a tight fit. If I could have found a cat I could not have spun it around. But everything worked and supplied gels and so on were of reasonable quality. We had freedom dining but only ate in the Ligurian restaurant once. Too fussy for us and not a brilliant section of food for our tastes. The Plaza buffet was pretty good - a varied selection and never too busy. We had bookings for Cafe Jardin but on seeing the menu cancelled - just not to our tastes and requirements. We had lunch there once and that was very nice. Room service was great and we really enjoyed having breakfast brought to us. Our steward was excellent and indeed so were all the crew we met. We booked excursions to Herculanuem and Florence (hidden walking tour). very enjoyable and good value overall. We walked into Dubrovnik - and easy 40 minutes stroll. What a city! excellent lunch at the Arsenal restaurant at the old harbour. P and O do stress that Croatia will only take its own currency - which might be the official view but in realty euros seemed to be widely accepted. If you go walk the city walls - amazing! The entertainments were good in parts, awful others. An additional irritation was that bar staff were still delivering drinks after the shows began; if you were unlucky you would be involved in passing drinks down the row. The the chit to sign. Then the chit back again. All in all a vey enjoyable experience and the itinerary was a great way to Italy and a bit of Croatia. Read Less
1 Helpful Vote
Sail Date: August 2015
We sailed in August for the 2 week cruise from Genoa to Venice and back. Having read some reviews about the poor state of the oceans we were pleasantly surprised by the size and standard of the balcony cabins, and the overall decor of the ... Read More
We sailed in August for the 2 week cruise from Genoa to Venice and back. Having read some reviews about the poor state of the oceans we were pleasantly surprised by the size and standard of the balcony cabins, and the overall decor of the ship. The good points: The various destinations were good and we felt that we had seen a lot, 6 different countries in total although it was not easy due to the heat. The embarkation and disembarkation arrangements were excellently managed. The plaza dining area offered a lot of good food choices. The children's reef club was excellent and highly recommended if you have children under 17. Cabin staff were very good and worked hard. The not so good points: Service in the Ligurian was awful. Wine waiters who seem to nothing about wine and who try their best to get you to drink as fas as you do you may order another drink. Waiters were so busy that they were reluctant to serve you dessert, water, cheese and coffee. We gave up eating there and never had breakfast or lunch there. There are too many bars onboard and bar staff who have little to do. 7 seemed to be the usual figure in footlights when 2 or 3 were all that were needed. In other bars you usually got hassled for a drink within 10 seconds of sitting down. Also as there were no real lounge areas on the ship, you felt intimidated not to sit in a hair near a bar. Wine started at 14.95 pounds a bottle but quality was ok. All other drinks seemed expensive with almost no offers and many onboard must have racked up a high bill! Entertainment was patchy, some good but mostly poor. Getting on and off the ship at the ports we visited was not always easy or quick and could involve a fair walk, eg, at Naples. Paying for the shuttles, which you do if you are not a select customer, seemed a rip off, particurlarly at Corfu which just saved a 15 minute walk - albeit in the heat. We went on the Pompeii trip which was far too short. We were left with just an hour and a half to see the site as it took a while to buy the tickets. This was very annoying! We paid the gratuities but saw that about half do not. Clearly the cabin staff do a good job, but the same cannot be said for a lot of others. So I would recommend that you reduce the level of gratuity since £5 a day is too much or just reward the cabin staff. Also we were surprised to see that some of the crew had families onboard (talking to one group, they were onboard for 4 weeks and were not paying) and that the crew were using the pool etc. Something to think about when considering gratuities. The size of the pool was ridiculously small and the number of sun beds far too few given the numbers onboard. There was little attempt to overcome the sunbed shortage. Finally, the captain made virtually no effort to meet the passengers, even at the gala party. A quick photo for some was all you got. Read Less
1 Helpful Vote
Sail Date: August 2015
This cruise was great for me and my 2 year old daughter because it is a family friendly and not too formal. There ship was a perfect mix of activity and relaxation. The entertainment in the starlights theatre was brilliant, I ... Read More
This cruise was great for me and my 2 year old daughter because it is a family friendly and not too formal. There ship was a perfect mix of activity and relaxation. The entertainment in the starlights theatre was brilliant, I especially enjoyed the Encore performance of West end hits. My daughter loved the kids club and still talks about it now, a month later. The pirate pool was fun for her to splash around in safely, although it needed a good clean. I found that the pools and pool areas were not large enough to accommodate the number of passengers on board, particularly on sea days where most people reserve sun beds all day with towels. We had freedom dining at the Ligurian restaurant but only ate there once. I had steak but it was inedible, very overcooked and served inexplicably with gravy and chips. It really was disgusting. The food in the buffet restaurant was a lot better and we preferred the more relaxed and spacious environment. One memorable lunch time was spent seated at the window overlooking Vesuvius. All the staff on board were so helpful and friendly. Our cabin steward Danny was brilliant. The shops on board were pleasant to have a wander around on sea days. Read Less
2 Helpful Votes
Sail Date: May 2015
This was our first cruise and we went with an open mind but really didn't expect to enjoy it as much as we did. We normally stay in five star hotels and thought we might be disappointed with cruising. We did a cruise and stay ... Read More
This was our first cruise and we went with an open mind but really didn't expect to enjoy it as much as we did. We normally stay in five star hotels and thought we might be disappointed with cruising. We did a cruise and stay holiday and they were great from start to finish. We stayed for three days in Lake Garda and then travelled to the ship by coach. Our baggage was off loaded and we walked straight through and were checked in immediately with no delay at all. The staff were all pleasant and friendly. When we got aboard we were told that our cabins were not ready yet but we could go to the buffet on Deck 14. We went and had some lunch and this was better than I expected, having read lots of forums and reviews I expected to be falling over people with carry on luggage and fighting my way to the food but this was not the case! We then decided to have a look around the ship and unexpectedly found ourselves entering our deck from outside. We decided to find our cabin and spotted our luggage outside. A young cabin steward asked if she could help us and we said we were just finding our cabin and we asked if it was ready and she said it was so we went in and settled in. Our cabin was better than expected as again I had read lots of things about rusty balconies, small and tired cabins etc. Yes, Oceana is getting old and the bathroom was a little tired but very clean and functional. I was also pleased that there was more hanging and drawer space than I expected (and I take a lot of clothes and toiletries). We got to like our cabin a lot and got used to the fact that only one person can walk past the bottom of the bed at a time! We were on Freedom dining and we never had a problem getting a table for two. If there was not one available they just gave us a bleep and we would get a drink and it was never long before we were called back. We found the food in the Ligurian restaurant very good and service mostly good and friendly. We also ate in The Marco Pierre White restaurant twice for a supplement. I am vegetarian and always found a good choice of food. We liked Le Jardin for lunch, we sometimes went to the buffet for breakfast and once to the Ligurian. I loved watching the ship going into a new port and sailing away. We did two excursions, one to Florence and Pisa and a guided tour of Naples with pizza lunch. We have done the Amalfi Coast several times including Pompei so thought it would be good to see Naples properly. We did our own thing in Dubrovnik after getting the P&O shuttle bus and also in Venice as we have also visited those places before. I didn't enjoy the first sea day very much as we hadn't realised that all the sun beds would get taken so early so never managed to get one. We managed to entertain ourselves and did some reading on the balcony. The second sea day we managed to get a sun bed and it was a glorious day and it was very relaxing. We liked all the public areas on Oceana and enjoyed listening to Pete Brew who sang and played the sort of music that we like. The only thing I thought was a bit odd and after speaking to someone who has recently Benin on Britannia it is not just on Oceana it happens is that on disembarkation day the steward goes into your cabin while you are at breakfast and strips the bed and makes it up for the next people. I think this is unhygienic as the current passengers are still using the room. Disembarkation was very efficient and we were off the boat by 9am and reunited with our luggage and met by our rep. We enjoyed our cruise so much that we have come back and booked a Carribean cruise on Britannia. I hope we enjoy that as much as we enjoyed our cruise on Oceana. Read Less
3 Helpful Votes
Sail Date: May 2015
This was our first cruise so I did a lot of research before travelling. We decided to book with MSC as the route appealed to us and they were offering free flights with our package. Having now completed the cruise I am amazed at the ... Read More
This was our first cruise so I did a lot of research before travelling. We decided to book with MSC as the route appealed to us and they were offering free flights with our package. Having now completed the cruise I am amazed at the petty things that people critise MSC for as our experience was so positive. We had one set back before we traveled. We requested 1st dining but were assigned 2nd and on a waiting list for 1st. Our travel agent emailed MSC and this was sorted out by the time we arrived in Genoa. Transfer from the airport was smooth and embarkation quick and friendly. Our cases were outside our cabin within the hour. The MSC Prezosia is an absolutely stunning ship. I cannot stress how clean it is inside and out. The company go to extraordinary lengths to ensure that hygiene levels are maintained at the highest level. Now for the food. The food in the buffet was excellent. The food offered varied considerably and was updated more than once a day. There was a large selection of fresh fruit and vegetables, pasta, pizza, breads plus a carvery meat each day. English breakfast is served until 10.30am each morning. There was an amazing selection of pastries and cakes on offer which changed each daily. Everything was cooked to perfection. This area was one of things we were most impressed about. The buffet is large and very busy at times however we found (after a few days) the quieter spots at the back of the ship. We dinned in L'Arabseque. The dinning room was very glamours. There are 5 courses offered with dinner. The food was good but not as good as the buffet. Service in every area was great. Everyone from the bar staff to guest services were friendly and helpful and very engaging with the children. UK travelers are in the minority on this cruise which we actually enjoyed. There is a good mix of German, French, Italian and Spanish which gave the cruise a real European feel. The entertainment geared up to appeal to the majority though. There were very few announcements over the loud speakers. MSC manage to take new arrivals through the safety drill each day without having to involve the whole ship. Subtle but cleaver. The pool areas were clean and well equipped with numerous bar areas. EXCURSIONS: ROME - We did Rome on Your Own with CIVITA Tours. The free shuttle bus drops you are the port entrance where you meet the CIVITA rep. It takes just over an hour to reach Rome. We were met at 3.00pm for the return journey. We made it back just before the deadline. PALERMO - This is the most unregulated port we visited. You are hassled by the local cab drivers as soon as you get of the ship who do not take no for an answer. We eventually agreed to pay 80 Euro for a return trip to Monreale. CALAGRI - Not much to see here unless you go further afield and visit a beach. We did the small train tour but they stuggled to pick out points of interest. It was only 8 Euro each. PALMA - Amazing and a real stand out. We know Mallorca well but was still impressed as the boat sailed towards Palma. We traveled by taxi up to Valdemossa in the mountains. It cost 29 Euro each way. VALENCIA - Busy Spanish town. Hop on bus was not worth the money. We waited half an hour for one to come along and then spent an hour and a half being bused around the outskirts of town. Tip - walk into the centre of Valencia to see the historic buildings and don't bother with the tourist bus. MARSEILLE - Marseille is lovely. Very pretty and had a lovely feel to it. We got the panoramic bus up to Notre Damm. Will definitely visit again. GENOA - We didn't get to experience Genoa was we boarded here. We disembarked smoothly but had a 5 hour wait at Genoa for our flight home. I guess this could not have been helped. We will definitely be cruising again with MSC. A great professionally company in every way. Read Less
Sail Date: May 2015
The whole cruise was fantastic..this despite not being able to go to dubrovnic which disappointed everyone...the cabin...d703..was smallish but lovely..the staff are really polite and brilliant..the food we found to be exceptional..as was ... Read More
The whole cruise was fantastic..this despite not being able to go to dubrovnic which disappointed everyone...the cabin...d703..was smallish but lovely..the staff are really polite and brilliant..the food we found to be exceptional..as was the many and varied entertainment...paul and micheala are brilliant...the theatre troupe were also brilliant particularly grant who should be acting in way bigger productions or films but all tge singers and dancers were of a really high calibre.....i thought i may be bored i was way wrong...the whole thing is great..id go every year if i could..ports also were anazing as was our tour of pompei...ive run out of expletives but if ur reading this wondering whether to go like i was...go..its amazing Read Less
Sail Date: April 2015
My sister, mum and myself went on P and O cruise ( Oceana) first time for me and their third cruise although first with (P and O). From the moment we landed the staff were friendly and polite and from the moment we got on the plane at ... Read More
My sister, mum and myself went on P and O cruise ( Oceana) first time for me and their third cruise although first with (P and O). From the moment we landed the staff were friendly and polite and from the moment we got on the plane at Gatwick airport and handed over our cases we didn't have to worry about them till we landed in our rooms. I can honestly say it was the best holiday i had in a long time, I loved everything about it from the 5 star dining to the buffet dinners and the afternoon tea. I loved the entertainment. First night we took part in a fun quiz, to the theatre shows which were so well done and entertaining, The comedian was hilarious and the band were also very good. I also came away with a beautiful photo to remind me of my holiday and got to go on a gondola in Venice which ended the week of nicely. There wasn't one thing i didn't like about this holiday as everyone was so professional and nice from the staff to the passengers. Our room was inside cabin which suited us just fine, I know now having done one that i would love to do another one in the future with my husband and four boys. Well done p and O for giving me a holiday i will never forget. Read Less
3 Helpful Votes
Sail Date: April 2015
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa ... Read More
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa Fortuna departing from Savona, Italy on April 10, 2015. Our cruise ship visited Marseille, Barcelona, La Valletta, Cagliari, and Civitavecchia. We were immediately blown away by a free room upgrade to a balcony stateroom and the experience of being on our first cruise ever (for a very reasonable last-minute price). We also liked the money-less Costa Card system on the cruise ship and appreciated that we did not have language barrier issues, as most of the cruise staff were bilingual or multilingual. We chose to evaluate each category separately, as only certain aspects of our cruise experience were negative enough to affect our overall experience. DÉCOR: Although we thoroughly enjoyed our spacious balcony stateroom, the tastelessly tacky common areas of the ship were very overwhelming and did not make for good photo opportunities. Too many patterns and styles were mixed (rather unskilfully). PHOTOS: To avoid aesthetic issues regarding the ship’s gaudy decorations, we could have paid for decent pictures taken by a professional photographer with a plain background. There were also opportunities to purchase cruise memory photos for a fee, since a cruise ship photographer took our picture upon boarding the cruise ship and at a few dinners. We might have been willing to spend around 15 Euros for digital copies of all the pictures, but the cruise line only advertised outrageously priced hard copy photos that were priced individually. No thank you! HOUSEKEEPING: Our primary housekeeper was welcoming and approachable. He was very informative when we initially boarded the cruise ship and he was very diligent about cleaning our room twice daily. He also delivered the “Today” magazine (itinerary) once per day. Our only complaint is that it took a long time for things to be restocked or replaced. When we purchased water from our mini-bar, it was not restocked for a couple of days. Also, housekeeping tended to take away our blue swimming towels (presumably to clean them) and not replace them for days. This was rather inconvenient. We also never received our copy of the free “Tour” magazine in our room (detailing the excursions available to us), so we eventually asked for one at the excursion desk. ENTERTAINMENT: Although many of the casual musical entertainers were very skilled, the volume was far too high for us to appreciate the music properly. The sounds were so loud that it was difficult to order drinks, speak to customer service, or even make a phone call from the front desk (to report a missing phone to our phone company). We also felt (as musicians) that the live music would have been better without the synthesized drum tracks in the background. The theatre shows were neat but nothing too remarkable. We did not bother with any day programs. AMENITIES: The pool was very nice - its warm temperature and the fact it was a saltwater pool pleasantly surprised us. We would have enjoyed the hot tub more if it were actually hotter than the swimming pool. (For some bizarre reason, the pool was much warmer than the hot tub!) We did not get around to trying the water slide, but it looked very fun! We did not try the spa, either. DINING: Although the buffet food left something to be desired, dinner was incredible! The menu options were plentiful, each course was delicious, and everything was presented tastefully. Our two servers at dinner were very friendly, as were our assigned dinner companions (there were 8 people at our table). The free “Today” magazine delivered to our room clarified the dress code for dinner. It would have been nice to know before we packed that there would be a formal dress code at dinner on three separate occasions, though… We ate at the back of Raffaello (lower level) during the late sitting. We really enjoyed sitting at the back of the restaurant because it was quieter and less busy. BAR/LOUNGE: The servers and bar tenders in the common areas were always available and very prompt. We noticed that they used an efficient napkin system whereby they placed a napkin at our table after asking if we would like anything. This conveniently prevented us from being ignored accidentally or being harassed into buying something (or simply leaving the area) to be left alone. Regardless, we often took our drinks to our room simply because the music was far too loud and it actually hurt our ears. (It would not be good for two musicians to lose their hearing!) EXCURSIONS: The staff at the excursion desk were lovely and recommended excellent excursions for us based on our specific interests. They could also describe from memory what each excursion entailed, which was very impressive! We were very pleased with our purchases: “La Valletta” (La Valletta, Malta), “Nora and its Excavations” (Cagliari, Sardinia/Italy), and “Baroque Rome” (Rome, Italy and Vatican City). Although “Nora and its Excavations” was less impressive than our other two tours, we later discovered that our day was much better than anyone else’s (as our dinner companions all chose to stay in Cagliari and were less than impressed). Thus, the tour had good value. There was never a long queue to purchase excursions, but it was a little annoying to wait up to half an hour for latecomers to get on the tour bus. Also, Costa would cancel an excursion if too few English-speaking people purchased tickets by the night before. Consequently, we had to discover Marseille independently, as our main interest was not going on a shopping tour (the only tour offered in English at this port). Regardless, discovering Marseille for ourselves was a great experience. We also chose to explore Barcelona by ourselves, since we were already familiar with this city from a previous visit. However, we were surprised that we needed to buy coach tickets from the port to the city and vice-versa, they were only about 5 Euros per ride. POOR RULE ENFORCEMENT: The (unsupervised) groups of children noisily running around the pool and doing pencil dives into the hot tub were very irritating. None of the staff ever addressed the issue, despite the fact one supposedly cannot enter the hot tub until one is 16 years of age. Although there were always plenty of staff close by on the cruise ship, nobody showed any initiative when children were being disruptive. EXTRA (HIDDEN) COSTS: We disliked that the cruise line forced more money out of us for basic things that really should be included in the upfront price. We were often forced to buy bottled water (even during a full day at sea) without being offered a free tap water alternative that was safe to drink. Also, we were often forced to pay for a snack between lunch and dinner because were assigned a late dinner time (9:00PM) and all of the included (“free”) food options on the cruise ship were closed when we returned (hungry) from excursions. We were also surprised by an extra 60 Euro service fee at the end of the cruise, which should really have been added to the upfront price, since it is calculated via a “per day” basis and visibly upset many customers settling their bills on the final departure day. We were also surprised that we had to purchase shuttle rides between the port and the city (although perhaps that one was a little most reasonable as an add-on price, as people on excursions did not require this service). POOR CUSTOMER SERVICE – APATHETIC AND RUDE: Most of our complaints concern customer service. Customer service often had a long queue (not enough staff). Additionally, customer service was apathetic and even condescending when customers voiced concerns. On the third morning of our cruise, we tried to buy the 25 Euro all inclusive drinks package for our full day at sea. When we experienced difficulty doing so, we visited a customer service representative, who was quite condescending to us. We explained it was not advertised in the “Today” magazine advertisement that you must buy the drinks package for your entire cruise and that only a daily price was advertised. Her response was simply to pull out a different advertisement in a booklet where it said (hidden in the back of the booklet in small print, separate from the obvious terms of use information) that the deal was only available if you bought it for 6 or more days. She did not even try to make a 5-day exception based on the misleading advertising or even simply agree that this condition was unclear on the advertisement and record our complaint for future reference. She also failed to mention there were other drink packages that might better suit our situation. Perhaps one of those might have interested us. She merely quoted policy in the least personal way possible (except for her condescending tone, of course). Customer service was also very complacent about our lost phone. Apparently, since they did not consider Costa to be legally liable, nobody could not be bothered to contact the tour company about our phone’s potential whereabouts or simply reassure us in any manner whatsoever. When we voiced our displeasure concerning this lack of initiative, the agent (Elena) gave us the run-around and refused to let us speak to her manager upon request, even after her manager’s shift began! Eventually, after waiting nine hours and refusing to simply be quoted policy, we convinced Elena that it was worth letting us speak to her manager to make us go away. Her manager was more useful and reassuring, although customer service still has all my contact information and (to this day) has not contacted me about my phone’s whereabouts. Interestingly, we called the excursion company ourselves after the cruise finished and ascertained some information about the phone’s whereabouts (it was left in the coach and set to be returned to Costa and then mailed to us). We have sent Costa two emails so far, with no response. We have also tried to call them, but their satellite phone causes complications. We are sincerely unimpressed, as we are not sure what they have done with my phone and whether they are competent enough that we will ever see it again. DISORGANIZED - THEY ALMOST LOST OUR PASSPORTS: Embarkation took a few hours, despite our early arrival at the cruise port. Settling our bills and checking out was also a nightmare. They literally told us the night before we left that we could not pay cash until the next morning, and then they told us the next morning that the deadline for us to pay cash was the previous night. Although Costa insisted on taking our passports for the duration of the cruise, they experienced great difficulty locating our passports when we disembarked from the cruise ship. We stood there for over fifteen minutes watching a member of staff look frantically for our passports. We almost had a heart attack! (It might be a little hard to leave Italy / go back home without them…) MYSTERY PHONECALL: For some reason, we received a phone call at 3 or 4 AM on the morning before our departure. The man on the phone wanted to know my name. I told him in no uncertain terms that it was late and he had called the wrong number. According to other reviewers, members of staff sometimes call your room late at night if they want to hook up with you (a woman). Anyways, we were less than impressed that we were woken up with a phone call – even less so that unwarranted late night phone calls occur regularly enough for people to write about them in their reviews. We did not book a cruise to be woken up unexpectedly or sexually harassed - thank you very much! Read Less
2 Helpful Votes
Sail Date: January 2015
It was the first cruise of my life and i picked MSC cruises because of its amazing price and an agent told me its a very family friendly company. I went with my husband and my two kids Likes: - The buffet was a bit crowded but ... Read More
It was the first cruise of my life and i picked MSC cruises because of its amazing price and an agent told me its a very family friendly company. I went with my husband and my two kids Likes: - The buffet was a bit crowded but it was really vast and there was a huge selection of food! we were able to get to sit by the window every night allowing us to watch the sun set while the kids were playing in the kids club. - The buffet was so big that some time I would get a bit lost navigating through the different food areas. - there was a kids corner that allowed me to select all the healthy food for my kids while my husband focused on the great Italian pizzas and the american style burgers. - the reception was really efficient in guiding us around the ship and informing us of all the neat things to do for the kids. Dislike: - embarkation and disembarkation were not flawless taking a long time to get on board making my kids very restless and making me feel a bit claustrophobic. Read Less
3 Helpful Votes
Sail Date: November 2014
For me and my mother this was our first cruise. We have flown from Riga to Milan and then took a train to Genoa. Unfortunately on our way back we had no information upon disembarkation in Genoa about the trains not operating all over ... Read More
For me and my mother this was our first cruise. We have flown from Riga to Milan and then took a train to Genoa. Unfortunately on our way back we had no information upon disembarkation in Genoa about the trains not operating all over Italy, so we had to take a taxi from Genoa to an airport in Milan, which cost us about 200 Euro. If we had been provided with the information beforehand we could have booked a shuttle with some others passengers (although this could have been easily organised by MSC itself). The embarkation process in Genoa was well organised, there were no queues and our luggage was delivered to the cabin before we ourselves reached it. At the port we bought the smallest wine and water package, which was just perfect for only two of us. The food on the ship wasn't luxurious but still very good. The dinner service was great, although until the second or third day of the cruise we were not informed that we are not supposed to give tips to the staff and are being charged a fixed amount. Our cabin didn't have a window, so we didn't spend much time in there. But it was adequately sized and furnished and was kept clean at all times. We were quite impressed by the hardworking staff actually. We used sauna twice and fitness centre once and were pleased by both of them. Especially we enjoyed the relaxation room and its view. HOWEVER, there was a massive drawback we experienced with this cruise. For our day in Tunis we’ve chosen the Carthage & Medina (TUN05) guided tour. As a part of it we were taken to a carpet demonstration. It so happened that we really liked one of the carpets and agreed to buy it for a price of 300 Euros. The carpet shop didn’t have their own credit card reader and so 100 Euros we paid in cash at the shop, and the remaining 200 Euros were paid by credit card in a totally different shop in the middle of the market (we were accompanied there by one of the sellers and the tour's guide). The merchants, as well as the guide, reassured us that the carpet will be safely delivered to our home in Latvia via courier post in about three weeks. As of March 2015 we have not received anything. We tried to contact the shop, but it turns out the telephone number provided on the receipt is false. We have contacted MSC regarding this situation but unfortunately have not received any support from them. It’s a shame such a company cannot ensure the decency and integrity of its partners and that the customers are not being fooled. Read Less
Sail Date: September 2014
This was my first cruise so I really didn't know what to expect after reading some of the reviews. I was doing back to back cruises with the second week being on the Preziosa out of Venice. I flew into Venice then flew to Genoa and ... Read More
This was my first cruise so I really didn't know what to expect after reading some of the reviews. I was doing back to back cruises with the second week being on the Preziosa out of Venice. I flew into Venice then flew to Genoa and took a taxi to the cruise port after staying a night in a hotel. I was so pleased to find that embarkation was an absolute breeze. There were no queues, no waiting around, it was all so smooth and quick. My cabin was lovely. It was spacious with a couple of armchairs and a table as well as the usual dressing table, cupboards etc. They made the effort to sit people who spoke the same language together for dinner and I sat with a table of fellow Australians. However, I had all my breakfasts and lunches in the restaurant and it was great to sit with other nationalities. Mealtimes became quite international! I only went to the buffet twice. I can go to a buffet anytime at home so why on earth would I want to forego being waited on in a restaurant - and the waiters were so attentive! The service was excellent and I didn't see any crew members who weren't smiling and pleasant. The food was excellent and very well cooked. I can't speak for the buffet because I didn't patronise it. I bought the drinks package, which was well worthwhile as it covered cocktails, coffees and soft drinks (I believe the free coffee in the buffet was terrible!). I was disappointed with the amount of time we had in Rome, but, like many others, I hadn't factored in that it would take three hours out of our shore time to travel to and from the port to the city. I had booked the open top bus and river trip combination but really only had time for the bus in the end. (I booked it through Viator not the ship). I took ship's tours for Palermo and Tunis which were good, although Tunis is one to watch out for as they are out to rip you off - even at the "MSC preferred" shop. Disembarkation was only marred by a large queue to collect our non-EU passports which had been handed in earlier in the week. Once we had those, everything went smoothly. Those of us who were returning to Venice to board the Preziosa were whisked away on a coach and had a pleasant drive through the northern Italian countryside to our next destination. Would I travel with MSC again? Maybe but certainly NOT on the Preziosa - but that's another story! Read Less

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