Entertainment was great with the shows where a stand out, but in general the entertainment team did a great job working hard all day . service was good the staff in the restaurant they done a great job . The food was a disgrace on this ship. corporate cost cutting to the max.low quality.tasteless.cold.i think they left the chef in port. this was a very bad image of italian food.the owners need a ...
7 complaints and 2 compliments:
COMPLAINTS:
1. Change of itinerary due to vis major. As on the 7. October 2023. the war between Gaza and Israel suddenly begun, Costa changed our itinerary and instead of docking in Ashdod (Israel), Alexandria (Egypt), and Limassol (Cyprus) the new itinerary included Istanbul and Izmir (Turkey) and Volos and Piraeus (Greece). The passengers were informed of ...
Complaints: 1) Even before the cruise started, upon booking at the said price, 30% of the cruise price was added on as taxes. That was a surprise to me - I never found out who got that tax money, or what it was used for. €300 wasted? Time wasted trying to find out, unsuccessfully, what it was about.
2) Before I even got on the cruise there was chaos. Despite reading all paperwork - I was not ...
We read all the reviews. We have a balcony cabin it is great, yes the shower is small but really it is good.
The staff have been fantastic
The food is good, really good. The buffers have everything thing you could need
The beds are comfortable and bangs fit under the beds
This is our second msc cruise and it is just plain good Value
When we read the reviews we were suspicious, ...
The excursions were fairly good and so was the food and servers. Everything else was horrible. The beauty salon was awful, terrible communication skills and high pressure staff, like your money was their personal piggy bank. The cabin steward was obviously so badly trained he put dirty sheets with bedbugs on the bed. The Reception staff customer service skills were horrible, assumptions like ...
My husband and I have been travelling for over 30 years and this was the worst holiday we have ever had.
The Staff and crew are disorganised and poorly trained in there jobs. They have no customer service skills at all. Most looked like they didn't want to be in the job and were reluctant to talk or smile and it came across as they were only there to get paid and tour the world. Not at ...
Beautiful beautiful beautiful, I love this ship.
We spent 18 days on this ship and I don't think we saw everything or tried every bar like we planned. But along the way we met some new friends, amazing staff, had lots of laughs and good times.
I booked Aurea cabin 14279, had a look on youtube and saw the overhang, lucky I was able to change to cabin 14041 the last cabin at the front before ...
Having now completed 7 cruises over 8 years with MSC we continue to enjoy the multi national experience both on board and counties visited. This cruise will rank as one of our favorites great ship great food fantastic crew and many happy memories.
Aurea experience anytime dinners great fun with food well presented attentive service by Rico our waiter and personally treated every night by one ...
EMBARKATION
This took about 40 minutes end-to-end, which was much faster than other cruises I have been on.
Disembarkation at ports was well managed and fast, aside from one occasion when it was complete chaos after a docking delay, as passengers were not provided with revised timings. Timely information was provided on the procedure at ports, plus advice on local customs, tourist ...
This was our first time with MSC, we've previously sailed with RCI, Princess and P & O. Having read reviews on this site we were really apprehensive. However, we were pleasantly surprised.
Embarkation and disembarkation were extremely smooth. Our cabin was spotless & had everything we needed except tea/coffee making facilities.
All of the staff on board were excellent and extremely hard ...