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Sail Date: August 2014
We booked this cruise last minute as decided it was about time we tried one, Costa have a reputation for not being as traditional as a lot of the companies and as my bf is much happier in a pair of jeans than a tux we decided on Costa. ... Read More
We booked this cruise last minute as decided it was about time we tried one, Costa have a reputation for not being as traditional as a lot of the companies and as my bf is much happier in a pair of jeans than a tux we decided on Costa. The organisation wasn't good on embarkation, we got shuffled from pillar to post and eventually got to our room about 90 minutes after boarding, we were sent to the buffet restaurant which was like a school canteen, kids running under your feet and people pushing to get to the food, we asked for a drink but they told us we had to put it on our account even though we had paid for a premium drinks package beforehand. We booked the highest grade of cabin which was the Samsara Spa Suite, it was very nice, smaller than I expected it to be considering what we had paid but comfortable and well equipped, there was a bottle of fizz waiting for us and it had a nice balcony, the suite was serviced by a butler and he told us we just needed to call a number and he would appear, unfortunately I think he was covering all the suites by himself as you would ring and it would just ring out until you gave up. The light on the balcony didn't work even after reporting it. The food in the Samsara restaurant was very nice, we ate there most nights, it was very quiet for the whole week and the staff were lovely.The drinks were good, European measures instead of English which is always good! We didn't see any of the entertainment as it was all in Italian and although I can understand a little conversationally neither of us are fluent so it was pointless, we think we may have been the only English speakers on board which wasn't ideal, however it was the school holidays, maybe in the winter there would be more of a mix. The facilities on board were good but you couldn't get near the pools because of the kids, the spa was very nice, we had a couple of comp treatments but it was expensive otherwise. The wifi was ridiculously expensive We enjoyed all the ports of call and had plenty of time in each, we didn't book any excursions but used the Costa transport a couple of times to get into the towns which was fine. Otherwise we just did our own thing. Apart from the Samsara restaurant the service was poor, we were supposed to get a welcome meeting with a manager as we were staying in a suite but we missed it, they kindly rescheduled but didn't turn up after I waited 20 minutes, the butler I think was overworked so didn't have time to give a good service and we had a few problems that took far to long to be dealt with. Overall I don't think I would cruise with Costa again as it was just too average. Read Less
Costa Serena Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 3.0 0.0

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