If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...
My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...
Terrible experience. A constant struggle against the the very unhappy and agressive employees, bad and scarce food, bad or absent service, bad organization and lack of customer service on all ends. Very long waiting lines everywhere and for everything. Salad was a luxury good on board. Either one day carrots or one day bell pepper. Both was.impossible. Generally not a very good quality, neither ...
Complaints: 1) Even before the cruise started, upon booking at the said price, 30% of the cruise price was added on as taxes. That was a surprise to me - I never found out who got that tax money, or what it was used for. €300 wasted? Time wasted trying to find out, unsuccessfully, what it was about.
2) Before I even got on the cruise there was chaos. Despite reading all paperwork - I was not ...
We found a good deal and brought the extended family.
The good: the ship is good enough, lots of cafes mostly closed when you need them. Staff overall good and helpful, some exceptions. Cabins are small and older looking. TV like a postage stamp with white noise.
The bad: The buffet is like a crocodile feeding ground. Food mainly carbs and mostly poor in taste. Although the manager was very ...
Subject: Our experience on board the MSC Fantasia cruise ship.
Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20
2019 in Santos (Brazil).
On November 2, 2019 we flew with the KLM to Milan. That went well.
Then we drove a shuttle bus to Genoa, a journey of more than 2 hours.
We had a cup of coffee on the plane around 10 a.m. and then nothing more.
We did ...
Ship is very much understaffed and absolutely not able to offer good cruise for such big number of passengers onboard. Obviously company is trying to save money on all aspects, including food, number of their employees, entertainment variety, and so on.
Dining area on deck 11 is crowded without place to sit, so only way to eat is to take plate outside or in a room.
Automatic hand disinfect ...
This was the worst cruise we ever had. Embarcation in Genova took almost 5 hours. Disembarkation in Durban took more than 3 hours. Because of the bad airconditioning half the passengers were ill after the first week with serious influenca.
The food was very low mass production and below any cruiseship standard. Fresh fruit excisted of melon green, red or yellow with the ocasionsal appel. Food ...
We had a great trip but the time on the ship was a total disappointment . The itinerary was what enticed us to book this cruise. It was our first with MSC and we are very unlikely to cruise with them again. If this had been our first cruise it is possible we would have never returned to cruising.
First impression - beautiful ship but don’t be taken in by this. It is a beautiful facade to ...
Staff rudeness and experience:
-Our party of 6 were split to a table of 4 and share a table of 6 with another party of 4. The other party of 4 agreed to switch table so they can have a private table and we 6 can dine together. After making arrangement with the Dining Room host who said it is fine and he will send info to our cabin. The next evening we were asked by 3 different staff, including ...