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5,598 Galveston to Caribbean - Western Cruise Reviews

We usually do two back to back cruises in February to get a break from our long upstate NY winters. We had booked the first one to go out of New Orleans on NCL. We hadn’t been there before so we thought we’d combine some sightseeing ... Read More
We usually do two back to back cruises in February to get a break from our long upstate NY winters. We had booked the first one to go out of New Orleans on NCL. We hadn’t been there before so we thought we’d combine some sightseeing with a cruise. Then I needed to find a second cruise on a different ship with a departure date that would work. Carnival had this cruise the day after, going out of Galveston. We hadn’t been on carnival in over 6 years. We primarily do NCL or Celebrity (about 28 previous cruises). The Dream is about 10 years old. And the decor is very dated and like the other 5 carnival ships we’ve been on, it has lots of smoked glass, mirrors, and other decor that frankly makes the ship look like an old nightclub. And there was a noticeable amount of rust on our balcony. We usually eat in the main dining room. But after two dinners there we decided that the food in their buffet was far better. And I don’t know why Carnival doesn’t put tablecloths on the dining room tables. Unlike the other cruise lines that we use, our Carnival room steward asked us if we wanted him to clean the room in the morning or the evening. On the other lines it’s done twice a day...no need to choose. Our steward said he could do it twice daily, but just the fact that he asked made me think that maybe he was overloaded with cabins, and I didn’t want to add to his workload. So we only had him do it once a day. Our balcony cabin was actually a bit larger than we’ve gotten recently on other lines. And it was always very clean and comfortable. The casino allows smoking all over and there were times when we couldn’t avoid having to walk through there. We went to one of the shows...an energetic cast, but they need a larger entertainment budget...playing memorable movie themes and having lots of lights doesn’t make up for a rather dull, lifeless show. Every crew member we came across was always very friendly and helpful...as we’ve always found on any other cruise line....they all deserve our thanks. All in all, it’s still a budget cruise line. Read Less
Sail Date February 2020
We chose this itinerary because we wanted to see the ruins at Uxmal. I was disappointed that Carnival no longer had this as a ship excursion. I was able to find it through Viator. The ship is a typical Carnival ship without the ... Read More
We chose this itinerary because we wanted to see the ruins at Uxmal. I was disappointed that Carnival no longer had this as a ship excursion. I was able to find it through Viator. The ship is a typical Carnival ship without the Cucina del Capitano, which was disappointing. The food was typical cruise food. Good but not great. We had an interior walkway cabin which was extremely comfortable. It has easy access to the outside front of the ship. The crew, like all our other Carnival cruise experiences were amazing. Cruise director Janaee is high energy and fun. We had the Cheers package and thoroughly enjoyed it. We embarked in Galveston which has a fog problem. This delayed embarkation. I understand that this is common in winter, but this is the first time this has happened to us. The embarkation was a mess. Once we checked in it was easy going. The ship was delayed departure. We got to Cozumel late, but were able to stay late. This time we left the children home, looking at the ship, I feel that it would not be the best for young kids compared to the Magic and Breeze. This being our second time on the Dream I guess we would be back. Read Less
Sail Date February 2020
We chose this cruise because of the Galveston departure port as we live in TX. We have two small boys (5 and 8) and this was our "trial" cruise for them to see if they liked cruising. We wanted to keep it simple and not fly ... Read More
We chose this cruise because of the Galveston departure port as we live in TX. We have two small boys (5 and 8) and this was our "trial" cruise for them to see if they liked cruising. We wanted to keep it simple and not fly anywhere. This was our first time on a larger ship. Hubby and I have only ever been on NCL mid-size ships (Jewel, Pearl, Gem) so I had high expectations given what I had heard about the activities available on this particular ship (water slides and splash park). Boarding was easy and we had no issues except for the mediocre welcome. Crew seemed stressed out. No "Welcome aboard!". I found this odd. The atmosphere seemed a bit chaotic and it was very crowded. I felt a bit let down remembering the huge welcomes we had received in prior cruises. Our first disappointment was with our cabins. When I booked this cruise I asked for adjoining rooms because our boys are little. I was booking late (November) so I knew our options would be limited. I was told there were only two options available overlooking the Royal Promenade. I was concerned this would be noisy but the RC agent assured me she would put us in the rooms that were located above a store. The other option was right above the Hoof and Claw pub which would not have been ideal. Well, I guess the agent made a mistake because our cabins were directly above said pub. While our boys were able to get to sleep fine, my husband and I were forced to stay awake every night until at least 12:30 am due to Carlo, the entertainer there for 6 nights in the Hoof and Claw pub. He does 3 to 4 sets each night. When I went to GS the first morning, they told me there was nothing they could do as all cabins were booked. All I got was a mediocre "sorry". We were extremely disappointed to say the least. I was so tired by Wednesday night that I cried from exhaustion. People got very rowdy in this pub every single night. We could hear every single word of every song. I was so sick and tired of hearing American Pie two or three times each night. Even with ear plugs, we could still hear everything. If you want to get to sleep anytime before 12:30 am do not get cabins 6575, 6577, or 6579. In fact, I'd stay away from any room overlooking the Promenade. Second disappointment was the lack of attention to detail concerning our boys' birthdays. Both were celebrating birthdays on different days. Only one was acknowledged with door decorations. The other received a $200 voucher for use at the spa. Really? For a five year old? I had already informed RC twice about their birthdays and ages. I happened to mention to our steward that it was our 8 year old's birthday on his day and I think had I not mentioned anything, the door would not have been decorated at all. This was also very disappointing. Our steward, Reynaldo, was amazing. Very attentive to our needs and always smiling. No problems there. Dining was fine. We only did Windjammer buffet, pizza at Sorrento's, sushi (which is just a cart outside the cupcake shop), and Cafe Promenade. All were great and my boys wolfed down the sushi. I must say Sorrento's staff was sub-par. They seemed understaffed and generally unhappy working there. The tables were dirty and asking for a fork (I had salad) seemed like a huge inconvenience. There was also a funky bad cheese smell. Good pizza though. Cafe Promenade is a great place to grab a snack and coffee. They also have a good selection of teas. Staff was super friendly and nice there. Loved it. The Windjammer buffet could get very crowded. I was surprised at how small it was given the size of this ship. We enjoyed the choices they offered. Service in the morning for water and coffee was a bit slow. Some mornings I had to ask someone to come clean our table and get our beverages. We didn't frequent any of the bars except for getting a glass of wine every evening for our room from Vantages. Great service there, very pleasant. The pools and splash area were a bit disappointing. The water was so cold in the kids splash area that my boys didn't spend any time there. This was supposed to be the highlight for them. Instead they hung around the only pool that was warm enough next to one of the hot tubs. I guess this was the only pool that shared pipes with the adjacent tubs. Too bad because that pool got very crowded while the other was usually empty. Because of the icy waters, none of us were brave enough to try out the bigger water slides. On sea days it was difficult getting lounge chairs but not impossible. We did have a good time despite the above setbacks. We got lots of beach time with excursions in Grand Cayman and Jamaica. Jamaica was better and less crowded as we were the only ship in port. We did not do an excursion in Cozumel. Disembarkation was no problem in Galveston despite having heard otherwise from other cruisers. Overall, the big ship experience was good for our boys. They absolutely loved it. My husband and I prefer the smaller ship experience and likely will book a smaller ship again for our next cruise, probably with NCL. Read Less
Sail Date February 2020
The last dinner (Valentine’s Day) with my family was almost ruined by our waiter... He forgot a lot of items ordered and got most of the Entrées completely wrong. He was too busy talking to the table full of ladies instead of giving his ... Read More
The last dinner (Valentine’s Day) with my family was almost ruined by our waiter... He forgot a lot of items ordered and got most of the Entrées completely wrong. He was too busy talking to the table full of ladies instead of giving his full attention to our table. But other than that everyone (expect for the last waiter) on the ship was great. Rooms were clean, Hallways were clean, and Restrooms in the main lobby areas were clean. The Cruise Director TJ was awesome!!! His personality is incredible. If TJ’s name is on the Cruise Ship Details while planning our next Cruise Vacation, it will make it way much to say YES!!! and book it! My wife and I enjoyed his Lip Sync Battle performance. I was hilarious! We booked 2 Excursions through Carnival and 2 Massages. The Excursions were great! 1 of the 2 Massages was great. I will never book a Swedish Massage again. Debarking was a bit of a hassle which made us late to pick up our four-legged child from where we had him boarded. But I will be booking another cruise soon! Read Less
Sail Date February 2020
We were on the February 8, 2020 Sailing of the Vista, and I can’t tell you how disappointed I am in how much I did *not* enjoy the Havana experience this year. We sailed the Carnival Vista in the Havana area this time last year and ... Read More
We were on the February 8, 2020 Sailing of the Vista, and I can’t tell you how disappointed I am in how much I did *not* enjoy the Havana experience this year. We sailed the Carnival Vista in the Havana area this time last year and were so impressed I booked the same area for this year in a Havana Suite and for 2021 in a Havana Cabana and 2022 in a Havana Suite. I’ve spent the past year on the many online cruising sites telling anyone who would listen how fantastic the Havana experience is.  That will no longer be the story I tell on these online sites although I was hoping to add to my new telling that Carnival was gracious in handling my concerns.   Unfortunately I have only received platitudes from Carnival and no assurances that they intend to make any reasonable changes.  We were in Suite 5236 and the noise from the Havana Bar every night made sleeping impossible.  The music and singing from the dining room below us during each evening's “showtime” was unacceptably loud in our cabin.  Both of these things could possibly have been overlooked. But what was inexcusable was the inability of the Havana staff to maintain a safe and pleasant environment in the Havana area, an area that we pay a hefty premium to enjoy.  It is not possible to enjoy the area when the Havana staff allow other passengers to loudly play their personal music on their personal speakers set up poolside where all other passengers were subjected to whatever that passenger chose to blare out of their speakers.  I brought my concern to the Havana area attendant and was told they couldn’t do anything about it.  I eventually called Guest Services, each time the attendant allowed this to happen, and security was sent to tell the passengers to turn off their speakers.  The overly intoxicated passengers then made a big deal about who was “snitching to security” and made the entire situation very uncomfortable.  Along with the private speakers being played, the Havana attendants did little to control the out of control antics such a “cannonball” jumping into the pool soaking everyone sitting on the pool's edge and nearly landing on people in the pool. It was unsafe and very unpleasant. I expect that I will just have to understand that my fellow Havana passengers were the luck of the draw, and I drew a very bad lot this cruise. I did expect that the Havana staff would do more than stand idly by allowing this ruckus and mayhem to unfold day after day.  Understand that if you are considering paying the high premium  for a Havana cabin and are hoping for a relaxing space, it will come down to whether your fellow Havana passengers will play nice because the staff will do nothing to control any passengers who choose to ruin the experience for everyone else.  I will not be taking that risk again. I no longer have any desire to stay in Carnival's Havana area after suffering through a very unpleasant $4000+ frat house experience this past week, or aboard any Carnival ship in the foreseeable future.  I was working toward becoming a platinum passenger by the end of 2021 with my bookings, but that is no longer something I want.   As for the rest of the Vista, it has all the warmth of a professional medical building. Carnival has lowered their bar so low that there is no escaping their obvious descent as they race to the bottom. Read Less
Sail Date February 2020
Easy, expedited boarding from Galveston at 12pm. We were guided to 9th deck for relaxation and drinks while embarkation was underway. Waiters were hustling trays of pre-made Mai Tais as soon as we sat down. The drinks were watery and only ... Read More
Easy, expedited boarding from Galveston at 12pm. We were guided to 9th deck for relaxation and drinks while embarkation was underway. Waiters were hustling trays of pre-made Mai Tais as soon as we sat down. The drinks were watery and only a select few drinks could be purchased without an extra sales tax until we left port. Did not purchase drink package. Thought the $900 fee (3 in our room) was outrageous. Everyone in cabin has to purchase or no one can. 20% gratuity is added to every single drink. Ridiculous. Our room steward was friendly and attentive for the whole cruise. Ship is indeed in need of updating. New paint and furnishings would be nice. I didn’t mind the smaller ship tho. Easy to navigate. Our room was comfortable, cool and quiet. The food in MDR was abysmal. Sit-down dinner service for hospital-type food. Very bland. We found the windjammer cafe to be our saving grace. Only 3 restaurants are onboard unless you pay extra for Chops Grille. We did not. The trivia games (usually in the Schooner lounge) were fun as were various singing/dancing events in the various bars and Atrium. The theater shows were enjoyable and the last-night entertainment was hilarious. Elevators were fairly fast. In-room refrigerators should be standard as well as a coffee pot. Guests should be able to access water/ice near your stateroom at their convenience. None of these were in our room. Pool areas were nicely attended. Not much activity for children at all. The pool games were all adult-oriented. Big screen in pool area could have been playing concerts/movies/cartoons...but remained on RC advertising all day. Costa Maya is a little niche carved into the beach, wholly intent on selling you trinkets. There is no beach access.Restaurants are very overpriced and the 20% automatic gratuity comes with everything. 6 hours was too long here. Cozumel stay wasn’t long enough. Found a taxi to take us to Paradise Beach. Lovely area with good food and drinks. 20% gratuity added even though our waiter didn’t quite earn that. The excursions were pricey and took 3 of the 6 hours of your shore time, so it was either beach...or tour Mexico. Can’t do both. Disembarkation was delayed by fog and problems with the gangway. I take it that fog is a common issue so don’t plan limo service for early times!!! On the flip side...there’s no place to store luggage at port if you book a later shuttle/limo. So we traipsed through Galveston with bags in tow for 4 hours. Read Less
Sail Date February 2020
First time with RC, picked cruise because it fit within traveling dates that I needed as well as I was advised RC was better than Carnival which I had previously cruised on. Totally wish I wouldve done better research or sought out honest ... Read More
First time with RC, picked cruise because it fit within traveling dates that I needed as well as I was advised RC was better than Carnival which I had previously cruised on. Totally wish I wouldve done better research or sought out honest reviews prior to booking. The ship is older, least bit of my concerns honestly. The activites or lack there of is what left me wanting more/wishing I wouldve found a different cruise within my desired travel dates. Staff all around are great, room attendants, food/service areas, even during activiies (competitions, bingo,shows) all very courteous and entertaining (if meant to be) However there werent many things on ship to do. Dining- Had issue with our dining (scheduled) table, each night. but it truly didnt bother us as much as it may of someone who is easily irritated by those things. The first night, perfect, 2nd and 3rd night we were table hopping due to seating arrangements being altered or maybe some guests were simply at the wrong table. Unfortunate b/c we did like our waitstaff the first night, we were looking forward to enjoyiing them for the duration of the trip. Outside of Main Dining. wheww youre stuck out.. although there are options at the buffet it becomes repetitive quick. There are no other eateries outside of the Solarium (pizza,salad,cold cuts) that are open around the clock. I did not pay for the special dining options, had I had an on board credit, maybe would of given it a shot. But didnt see the worth in spending for food when the dinner dining was quite nice and had a great menu to choose from. The all adults area (Solarium Pool) was full of kids running around everywhere. Top deck was closed majority of the cruise. I believe this was due to weather, so where I thought I could escape kids, b/c there isnt much to do on the top deck, I couldnt. I would travel with Royal Caribbean again, just wont be on this ship. Hopefully other, newer, ships have more to offer! Read Less
Sail Date February 2020
Loud music everywhere even during dinner in the buffet. It wasn’t a quiet atmosphere for 2 people on their honeymoon. Food was horrible the only place that had good food was the burger joint. Fruit looked amazing but too hard wasn’t ... Read More
Loud music everywhere even during dinner in the buffet. It wasn’t a quiet atmosphere for 2 people on their honeymoon. Food was horrible the only place that had good food was the burger joint. Fruit looked amazing but too hard wasn’t dress, Shows were repetitive and when you arrived at a show more than 40 minutes before it started they kicked you out and you had to stand outside the door for 40 minutes. Won a picture package at their Deal or no Deal was told it included all the pictures your photographer took. When they realized how many people won they said you picture package was an 8x10 pic of the cruise ship and a portfolio to put it in. On the morning we left the boat we were kicked out of our room at 8am and had to sit on the dirty steps for two and a half hours before we were allowed to leave. And that process of getting from the boat through customs and back to our truck was another hour or more. We will never take another cruise and sad we planned our honeymoon that way. Read Less
Sail Date February 2020
Carnival Dream is amazing ship, full of friendly staff First I will comment the person, who made my cruise so special, is Deborah from Peru, she is so awesome, friendly and know how to provide excellent customer service. Thank Java ... Read More
Carnival Dream is amazing ship, full of friendly staff First I will comment the person, who made my cruise so special, is Deborah from Peru, she is so awesome, friendly and know how to provide excellent customer service. Thank Java Blue..... Coffee shop is wow . Give Deborah 10 out of 10 . Best coffee ever The entertainment team was entertaining and fun The fun shop had a variety of things I could buy. My cabin was always neat and tidy Dinning room was so yummy and professional at all times Love the lido, especially the pizza is to die for. I will definitely come and cruise with Carnival Dream again Ports Cozumel always my favourite place Thank you once again all to the staff for their hard work and making my cruise so memorable It is worth every cent to come on a cruise I feel so happy and appreciated Read Less
Sail Date February 2020
This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor ... Read More
This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor customer service onboard, as well as the follow up after the sailing, is beyond my comprehension. We conveyed our issues while onboard as well as a follow up upon our return. Our list is lengthy, but if you are researching cruises to take, I feel it’s fair for you to know what you can expect from them on & off the ship. If you’re an average middle class household like us, vacations are few & far between. And takes planning time financially. I had no intentions of sharing a public an honest & transparent review of our multiple concerns. As this is something I have never done. But after their response of our experiences onboard, I feel it’s necessary. I don’t want what happened to us to happen to anyone else. *Note: This is in no particular order. 1.) Smell. The odor of our stateroom bathroom was absolutely horrid. To the point that we had to allow the bathroom “air-out” before we could even enter it. EVERY TIME. EVERY SINGLE TIME. The ENTIRE trip. It smelled like backed up sewage stemming directly from the toilet. It was absolutely disgusting. 2.) Cabin Cleanliness. The cleanliness of our cabin was lacking to say the very least. From the moment of our initial walk-in, it looked as though fresh towels & bedding were the only things replaced/attended to prior to us entering the room. The shower? The condition of the shower was disgustingly gross & probably a future health hazard. There was & I’m confident that there still is mold growing in it. Yes. Mold growing in the shower. It just shows the complete lack of effort given to cleaning, prepping & sanitizing before the new passengers board the ship. Another instance, While unpacking our luggage & putting our things up, the shelves in the closet, which we were attempting to put our clothes on had an (extremely obvious) dirty pair of men’s underwear & a single filthy sock...Just sitting on a shelf in the middle, that in no way could have been missed/overlooked. Gross. There was a dried bloody finger streak directly on the closet door opening, proving again that it the room was not properly wiped down, or sanitized thoroughly. A handful of times we had to send plates, silverware & glasses back because of stuck on food & lipstick marks that remained from previous users. That’s just not okay. 3.) Food. The level of quality & lack of options was less than satisfying. The first night in the main dining room my plate had to be sent back because of the extremely visible amount of fat on my meat. The replacement wasn’t much better. So Instead I got to watch my husband & son eat while I watched & got to eat bread. This instance was repeated the third night. But it was my son who experienced it. The options were limited for someone who does not eat seafood. I don’t eat seafood. I get that it’s a cruise. But I highly doubt I’m the only person that does not eat seafood. The food is supposed to be a big part of a vacation! So it was a big disappointment. A few times my husband did ask for two of the same items, he was treated as if the waitstaff are trained to refrain from allowing that. Seemingly frustrated & hesitant for even have asking for such. Because of the lack of food options & the less than stellar quality of food, I was resorted to either pizza or Johnny Rockets. Which the pizza was more times than not completely overcooked/burnt & Johnny Rockets being additional charges. The “sprinkles” ice cream situation was another. There is literally ONE single place to get froyo! It was constantly “out”, closed for “cleaning” or “under maintenance”. And to close it at 9!? There is no one constantly manning the machines. What is the need of closing that early? So they have an outdoor night time movie with late showtimes & you can’t enjoy a desert while you are watching it!? It makes absolutely zero sense. 4.) EVERYTHING closes entirely too early. Both the stores & snack/eateries. We were so shocked to realize that if you don’t access those early, you won’t be getting anything. We wanted chocolate one night around 11ish & couldn’t get any because the only store that carries it, was closed. Late night sweets/snacks are actually a common thing. So not being able to get something so simple while on an actual vacation due to the lack of access was frustrating. 5.) Luggage. My son & husbands luggage made it to the room fairly early the day of embarkation. Which was great. However by 8:30 pm my luggage was still no where to be found. Which was strange since all of our stuff was handed over together. Finally, we asked our steward about it, so he went searching. Came back around nine & told me that he found it & I needed to go to Security on level one because my bag was pulled for a second screening. Again, confusing because my husband & sons made it to the room just fine. So confusingly, we all went to find out why & retrieve it. We got there, asked why, they said it was “pulled for alcohol being detected”. It made absolutely no sense whatsoever. First of all, there wasn’t even a liquid in my bag! NONE. Second of all, we purchased the unlimited drink package weeks prior. What sense would it be for me to smuggle alcohol onboard when I already have access to “unlimited” amounts onboard!? Again, no sense. What really pissed me off was the fact that I reached out to them the week PRIOR from sailing to see if I could bring a few gifts, in my luggage, WRAPPED, for my sons birthday (the whole actual reason for the trip). I was told absolutely. No problem. Wrap away. The gifts were a surprise & this situation completely ruined it for us. Security opened my bag right in front of my son who was with us. The surprise was no longer a surprise & I couldn’t have been more disappointed it was ruined. BTW- the gifts were books, dvd & clothes. NO LIQUID. In the bag. NONE. We were cleared, dropped the luggage at our room & headed for guest services. We were told that standard is “not acceptable“, apologized & were promised it would be looked into as to why the bag was unnecessarily pulled & they would get back to us to with answers. That never happened. 6.) I’m baffled as to why so many of the bars on board were regularly closed. The third day, we literally had to go to 4 separate bars until we found one open. Closed during reasonable “drinking hours”. We had to chase bars down. It became increasingly exhausting as that became the trend. The 5th day we attempted to get a drink at the Schooner bar. Just my husband & I sat. We ordered. We each ordered ONE drink a piece (first drinks of the day for us) & my husband attempted to order a shot with his drink. So one drink each. With one additional shot. Only to be refused because “you can’t order a shot that close to swiping your seapass cards”. Which were ALL ordered TOGETHER. He was shut down immediately upon ordering. He hadn’t even swiped our cards at that time!!! That’s asinine. Guess what!? That wasn’t an isolated event either. NOPE! It was only allowed ONE time. The ENTIRE duration of the cruise. Just one bartender allowed this. After many attempts at multiple bars. What’s the point of having a super expensive “perk”, if you can’t use the thing reasonably. If my account is checked, It will be obvious we weren’t sloppy drunks by any means. It was actually insulting. The coffee wasn’t any better. While I was getting ready for the day, my husband went down to get us our morning coffee. Wanting 2 coffee’s. He had HIS pass & took mine with him to use for our order. Our names match, we share a cabin, we both have the drink package due to the policy, it could easily be verified at the register. Nope. He was refused service. For TWO coffee’s. Not even alcohol! Completely mind-blowing, unreasonable & extremely irritating. Also! I was taken aback when I ordered a Spicy Bloody Mary at the schooner bar. The bar wasn’t very busy, 5-6ish people, with 2 bartenders. While making my drink, the bartender realized that they didn’t have enough of both Tabasco & Worcestershire sauce (important parts of this specific beverage I think). Once realizing they would need more they quickly, half a’sd looked for replacements behind the bar. They didn’t have any back there. So what did they proceed to do about it!? One staffer within ear shot of me turns to the other & literally says “oh well, she won’t notice!” Those EXACT words! Finishes up their version of my spicy Bloody Mary, or lack there of & puts it on a napkin in front of me as if nothing was wrong. What kind of customer service is that!? All they had to do was either tell me the situation (which would’ve been perfectly fine with me), or either call or go yourself to get the replacements. But to treat me like I’m an idiot. And completely unnecessary. 7.) For God knows why, on the 4th, at dinner, in the main dining room, we were approached at the table with my son being serenaded “Happy Birthday”. His birthday was the 8th. So it completely threw us off & embarrased my kid because it wasn’t even his birthday. It was awkward, uncomfortable & easily could have been verified & avoided. 8.) The activities were extremely lacking in substance & quality. The majority of them were “know the answer, write it down, switch with someone” it just wasn’t enjoyable. And highlighters as prizes was a joke (most however were just pats on the back for winning/knowing). My kid turned 13 on this trip. He is extremely well rounded, beyond his years & mature enough to attend things that we deem appropriate for him (he also looks like 17 year old!) When he attempted to play “finish the lyric” in the star lounge, he was again embarrassed because in front of EVERYONE in the room, he was told he could not play due to not being 18. Even though the age limit was never mentioned PRIOR to asking for volunteers. There was ABSOLUTELY no reason to A.) call him out in front of a packed room & B.) not allowing it to be a parents approval/discretion situation. It was a complete elementary game. No reason for such tight restrictions. Not one single cuss word or inappropriate talk/actions in any way was said or done for the duration of it. To also charge for arcade use was disappointing as well. ESPECIALLY, the high costs per game & not getting anything in return. Just an “I won” moment to have with yourself. No tickets won, no point redemptions nothing. That’s just crazy! Oh! And Flow Rider!? That was maddening! It’s not a secret that the lines tend to get lengthy for that. To NOT be made aware that it REQUIRES separate waivers (that you have to go out of your way for) that need to be signed PRIOR to waiting in line only to find out when it’s your turn, you can’t access it without a consent liability waiver signed!? My kid was pissed & defeated. As anyone would be. Not one person said a word to us about that. Not one. That info should be included in the arrival day compass that is made as a focal point that is awaiting on the bed upon the travelers arrival. Ping pong balls should also be monitored & replaced as needed. Having just 2 balls by the end of the trip to chase between two separate tables isn’t easy. Nor enjoyable. 9.) The beds were extremely uncomfortable. We feel like we hardly got any true rest whatsoever. ALL 3 of us woke up every day exhausted & sore. Every day. We still are. And Finally the biggest & most overall disappointing issue.... 10.) Customer Service or lack their of. We hardly saw any (if at all, really) an employee who looked like they truly enjoyed their job. Most didn’t welcome you with a smile, didn’t go out of their way & we were ignored countless times. They advertise dancing by the waitstaff including Johnny Rockets & main dining. Not once did that happen. Twice, just 2 times, in our 7 day cruise did we have a waiter/waitress approach us and Inquire if we wanted/needed a beverage from the bar. Both of those times were on the upper pool deck, floor 11. We never even saw one in the lounges during scheduled activities! Not a single one. We were either forced to do without or interrupt the people around you because you have to go order a drink at the bar yourself. That’s insanity!!! The majority of the ones we did actually see (not interact with, simply by their choice) preferred to hang out along the railings, people watch & twirl their trays like pizza dough. I was truly shocked that so many seemed to simply not give 2 craps that the reason they even have a job there is because of the customers. If it weren’t for the customers, they wouldn’t have one!!! We were also disappointed that literally ONE Evening, just ONE single evening, we went to our cabin after our “turn down” service & had an animal towel. Aren’t those typically supposed to be done at EVERY turn down!? It’s something we always enjoyed & looked forward to on our carnival cruises because each night was a different animal. I thought towel animals are kinda just a universal cruise schtick in general. They do have an activity class on the subject, but it definitely isn’t practiced for customers. It may seem a tad petty, but the little details are important too! This was our first family vacation for the three of us (husband, son & myself) in a few years after losing a son. We were so very excited & so looking forward to going on one. It was beyond desperately needed. Plus my other son was turning 13! It is a milestone bday. We just wanted to make new memories. Just not of this kind. Not what we anticipated. Not what we expected. It was bad. It was just so very bad. We are now just left feeling like we need a vacation from our vacation. And that’s just incredibly sad. I truly hope that this ridiculously long feedback is acknowledged, thoroughly looked into & new implementations are created for some extremely necessary changes that really need to be addressed. If not, reviews such as mine will eventually become your new norm. It’s just absolutely impossible for it not to. This was the generic response from CS: “Hi, Brittani. Thanks for your patience while I was speaking with the ship. We're very sorry for the disappointment you experience onboard and we had the opportunity to bring all of your concerns to the respective manager's attention. It is never our intention to negatively impact your cruise and I apologize that this was your experience. Thank you for your candid feedback as this shows us where we need to focus our attention.” We have no desire to cruise on this line again. And won’t hesitate to make others aware of the experiences endured & severe lack of customer service they provide. Read Less
Sail Date February 2020
I selected this cruise because our first cruise with Royal Caribbean was on Harmony of the Seas and the experience was exceptional. I figured we would give them another try. Liberty of the Seas is an older ship and the cabins definitely ... Read More
I selected this cruise because our first cruise with Royal Caribbean was on Harmony of the Seas and the experience was exceptional. I figured we would give them another try. Liberty of the Seas is an older ship and the cabins definitely show it, from the outdated TV' to the tile work in the bathrooms. Our cabin was 9535, I seleced that cabin because of its location: close the the stairs and elevators and a hop skip and jump to the lido deck pool, hot tubs and food. The location was perfect. The cabin cleanliness and room service was just awful. The carpet in out cabin looked as if it hadn't been vacuumed for weeks, one of the cabinets in our cabin had what appeared to be blood stains on it as well as the carpet. The bathroom smelled of urine and the outlets were disgusting. I ordered room service and my coffee pot was delivered to my stateroom sticky with what appeared to be dried milk or cream on the outside and the coffee cups were dirty and the fruit was bruised as if it was from a previous sailing. The cabin was cleaned as I requested but it should NEVER have been given to a guest in that condition. Nothing Royal about it. The wait staff was A. Number one . The DJ in the night club sucked! Bar staff very nice and friendly. Read Less
Sail Date February 2020
We cruise a lot of lines, including Carnival, but this cruise was definitely among our least favorites. The 3 star rating is in light of the fact that we enjoyed some of the entertainment and the ports. Also, the weather was wonderful, so ... Read More
We cruise a lot of lines, including Carnival, but this cruise was definitely among our least favorites. The 3 star rating is in light of the fact that we enjoyed some of the entertainment and the ports. Also, the weather was wonderful, so it was a nice getaway. First, to us, the food and dining experience was definitely not up to the usual Carnival standard. Many of the dishes were quite bad (looking at you, Penne Mariscos). And the MDR service was the worst we've had on any ship. You had to ask for everything and that didn't mean you'd get it. The biggest struggle was getting coffee to go with the dessert course at dinner - I think due to the fact that you now order dessert with the rest of the meal so it's just another thing for them to bring out. However, one breakfast we had a very good waiter, who reminded us of the better Carnival service we've enjoyed on other ships. The food in the buffet was somewhat better, but as others have commented, there wasn't much variety and often long lines. The pizza was quite good, but I don't eat meat and they seemed to make mostly pepperoni. The one time I was able to get a cheese slice, it was really good. Also liked the sometimes-available gelato. The bar service was generally good and friendly - especially in the Ocean Plaza. We scored a great deal during happy hour in the Red Frog pub one port day afternoon - a pitcher of mixed drink (forget which one) for just over $11 including gratuity. We drank it in one of the nice outdoor seating areas on Deck 5 - one of the ship innovations that we liked. We really liked the Ocean Plaza as an entertainment venue, and especially enjoyed the bands Studio 6 and the Ambrassadors (who also performed in the Rock production show). This is where they also did trivia, dance lessons, etc., and you could also get surprisingly good breakfasts and lunches there. It was also around the corner from the coffee bar. We also tried the light lunch at the Serenity, but it turned out to be just salad (although with lots of fresh ingredients), and it was hard to get a place to sit. The Serenity on this ship seemed small and crowded. Our inside cabin was fine, and our room steward did a good job. As people have mentioned, the elevators were a pain. Too few and too slow. We have another Carnival cruise booked and expect to add more - just won't be the Vista. Read Less
Sail Date February 2020
I have taken 6 Carnival cruises since 2011. My wife is a platinum member so our embarkation and debarkation were fast and nice. Our room was average, the room stewards were friendly. We found an unopened yogurt in our fridge. Our neighbors ... Read More
I have taken 6 Carnival cruises since 2011. My wife is a platinum member so our embarkation and debarkation were fast and nice. Our room was average, the room stewards were friendly. We found an unopened yogurt in our fridge. Our neighbors found dirty underwear in their cabin. The buffets never seemed to be open and the free restaurants always had a long lines. The carnival app never worked right. You need this to schedule ship activities including dinner reservations. The dining room always seemed to be a 2 hour experience. BTW you have to make reservations, no more anytime dining. And if the app was down "which was most of the time" you had to go to deck 5, stand in a long line and make reservations, then go back down to deck 3, stand in another long line to eat in the dining room. The service in the dining room lacked greatly. Very slow service and substandard food most nights. Forget about ordering any side sauces or anther drink, you will never get it. Many times the waiter would tell me " oh sorry, all my help is downstairs". This means NO you can not have that. The buffets were also lacking. Long lines and Cold food. The meats had a chemical taste. The Guys Pig and anchor BBQ was great. I had it twice. The Bonsai Sushi restaurant was good but, you had to pay for it. The taco, burrito and burger spots always had long lines. The room service was nonexistent and laughable at best! The menu was MOSTLY paid items. We tried to order twice and none would ever even pick up the phone. Why not just not have any room service? The mixed drinks on the ship tasted very good and most were moderately priced. We were totally surprised to find out Carnival quit carying Coca Cola and Red Bull in lieu of Pepsi and Monster. WHY???? Because it's cheaper!! The shows were laughable and unwatchable. First we sat thru a show call Flick. Honestly I would rather sit thru a Tony Robbins lecture on insurance policies for time shares. I sat thru the "Rock" show painfully. The bingo, photos, food, and other shopping in the shops were expensive. The movie theater is not a real movie theater. Very limited showing of substandard movies and Yes, you have to pay extra for it. The photos that Carnival's employees take of you as you wander around the ship cost as well. And they are NOT cheap! The digital download of each photo is $15. This is EACH. The Carnival cruises we have taken in the past were for the most part ALL-INCLUSIVE. They are not anymore.You have to pay for everything! Everything is an extra upcharge. We paid for 3 internet packages at $300. "that were either very slow or not working" and we still had to pay an extra $5. each to be able to text each other. The dining room menu had a lot of items you have to pay "extra" for. We tried to schedual a behind the scene tour of the ship, it was $95. per person. This is just wrong. So after this cruise we are probably done with Carnival. Sad we used to really enjoy it. Read Less
Sail Date February 2020
I first want to say I have never written a negative review in my life. But we work very hard to save for our vacations and I know others do too. I simply want to let people know that the Vista is not the average cruise. It is what I ... Read More
I first want to say I have never written a negative review in my life. But we work very hard to save for our vacations and I know others do too. I simply want to let people know that the Vista is not the average cruise. It is what I would consider a bottom of the barrel cruise. We chose Vista excited to see the new Havana area. When we booked we were told it was open after 7 p.m. When we arrived they told us they no longer allowed it. No one contacted us to inform of the change. If they had we would have switched ships. It appears that what Carnival has done with this ship is to eliminate space and amenities for regular travelers and expand areas for folks able and willing to pay higher prices for the amenities that every traveler used to enjoy. Havana suites and Family Harbor rooms. Many of our favorite spots you find on cruises are missing on the Vista. It is impossible to escape the crowds as the public areas are a fraction of the size as other smaller ships. No adult only pool, it has been replaced with Havana pool. Only 4 hot tubs on entire giant ship. With the exception of the closed Havana tubs. Serenity area is super tiny, has little shade, and is very inconvenient. They have chopped the Your Time dining room into smaller spaces yet continue the floor dances which half of the rooms could not participate in. The long walking area normally below the lifeboats does not exist on this ship. The ship has absolutely no style other than what could be described as cheap and tacky. LED displays have replaced almost everything that normally gives each ship interest and character. It gives the ship a very Wal- Mart feel. No atrium elevators. Colored glass and wooden accents are replaced with simple sheets of painted white steel. The shopping area was the smallest and most predictable I have ever experienced. All this being said I must point out that the crew was absolutely outstanding. Every worker was friendly and competent. Also we were not traveling with children so I can't speak to how this ship may work for families. I hate being negative but I hope that everyone researching ships finds the right one for them. Read Less
Sail Date February 2020
We chose a 7 night Caribbean voyage for our first Royal Caribbean cruise. We had been to the 3 ports many times, but took totally different excursions. The itinerary was fun as usual, but this particular ship was older, outdated, and in ... Read More
We chose a 7 night Caribbean voyage for our first Royal Caribbean cruise. We had been to the 3 ports many times, but took totally different excursions. The itinerary was fun as usual, but this particular ship was older, outdated, and in need of a thorough deep cleaning. The any time dining plan was always crowded and a long wait. We like to keep a flexible evening just in case the day is running long, but on this ship, that cost us lots of lost time waiting in line. We do like to spend a bit of time in the casino, but again on this particular ship, it is a tiny, poorly thought out space with a lot of smoking patrons vying for not nearly enough machines. The entertainment was excellent and varied every evening. The theater served as the stage most nights, but this ship has an ice skating rink with a wonderful show shown a few times during the 7 days. We bought an extra item offered by Royal Caribbean called The Key. It is a combo of wifi for one device and privileges such as early check in on boarding day, special departure at ports of call, special seating in the theater or special events, early departure on deboarding day. The Key also granted free time each day on the rock wall, flowrider(surf board), but we didn't take advantage of those. The Key was well worth the small extra expense. The wifi connection offered on board was excellent. We had no problems at all for the 7 days while on board. The excursion we chose at the Jamaica port was wonderful and I highly recommend it. 1700s Great House and Plantation Tour with Lunch. Very informative tour with a tasty lunch. Our other tour, on Grand Cayman, Pedro St James, Island Drive, and 7 Mile Beach Tour. The first 2/3 of the tour was as advertised, fun, informative, full of Grand Cayman sights. The portion of 7 Mile Beach was a tiny bar area with an incline so steep it was virtually impossible for anyone, but the very youngest to attempt a walk down into the water. The water itself was dead coral, so not a single fish to be seen. A strong current, so not very good swimming either. The changing room offered was a nasty boarded shed where a person could barely find a clean spot to change back into clothes. Don't take the tour for any water activity. Expect to pay the usual tourist trap high prices at the bar also. It was a big dissappointment. We did two "on board" activities we had never done before and enjoyed immensely. All Access Tour. A complete walk through of hidden work places and behind the curtain views of just how this ship is run. Very highly recommended! We learned about everything from how the kitchen runs to how the ship is steered and kept on course. All so educational. I'd love to do it again. The Bottomless Galley Brunch. A wonderful meal served with champagne, after a full kitchen tour. Well worth the small cost of that activity also. Speaking of food, the meals served in the dining room was excellent. The food in the buffet lines were hit and miss. Very typical buffet style. The breakfast food was a repeat every day, but very satisfying. Especially the made to order omelet, then brought straight to your table for you. I miss all of the fresh fruits served in quantity every morning. You definitely will not go hungry. Be sure and find all of the hidden snack and coffee spots on decks besides the restaurants. The Coffee Cafe has included coffee in the back along with all of the cookies and pastries in the display. The Pizza shop on the Promenade deck also has included food items with coffee and tea at the back. I found the staff on the ship a little less outwardly friendly than on other cruises. Polite, but not overly talkative. As I stated before. The ship appears and smells like a ship that was used too long and should have been updated long ago. It is very ready for dry docking. Our room was an ocean view on deck 7 at the very back of the ship. We really liked it back there. Quiet every night and quick to get to the elevator, but always a long wait for any elevator going anywhere on the ship. Much faster to take the stairs and much healthier too, after all the food consumed. There is outdoor movie nights, but the screen was very damaged with digital black boxes showing all over. It was never fixed while we were cruising, so we didn't waste our time with it. Over all, I would rate this cruise right down the middle with about as much bad as good. I have definitely been on better. Carnival has a lot more positive things to offer than this Royal Caribbean. I will be taking a Princess Alaska Land and Sea Tour this summer of 2020, so I will have more to compare with and report for. Read Less
Sail Date January 2020
We just got off the dream yesterday it was the best cruise I’ve have been on. Gary the director was amazing at what he does you could tell there was points where he was just exhausted but kept going but who wouldn’t be! My son was ... Read More
We just got off the dream yesterday it was the best cruise I’ve have been on. Gary the director was amazing at what he does you could tell there was points where he was just exhausted but kept going but who wouldn’t be! My son was upset we didn’t take him because I showed him a picture of Gary looking like Woody from Toy Story for country trivia. The shows were amazing and I would suggest if u have never sat in the front row try it at least once it makes for a whole different experience. The food was okay it wasent a five star restaurant but a cruise is quantity over quality. There cooking for 4000plus a meal not 400. Our room steward was great! I do miss when they cleaned your room in the morning and turned it down at night but understand why they no longer do it that way. All in all no complaints. Embarking and debarment was so smooth and easy I couldn’t of asked for a more organized cruise. Read Less
Sail Date January 2020
We chose to cruise with Royal based on a friend asking us to do a couples getaway. My husband had never cruised and I always chose carnival or Norwegian and never was disappointed. We added on the Key package for early boarding and ... Read More
We chose to cruise with Royal based on a friend asking us to do a couples getaway. My husband had never cruised and I always chose carnival or Norwegian and never was disappointed. We added on the Key package for early boarding and disembarkation, and a beverage package. Everything went smoothly on boarding. However, our rooms we requested to be adjoining were not and were two floors apart. Then we noticed how old and dated/broken the fixtures were around the ship. Our drawers and closet doors did not function properly. We lost water on the first port day and ended up being moved since we had no water still the next day. After much back and forth with guest services they had to move us and upgraded our room but at night our room smelled like car exhaust. I spent most of my cruise uncomfortable and irritated. The port at Progresso Mexico should be closed. It’s unsafe to travel without a guide and people are way too pushy asking for money when going into the cities. I’ll never go back there as our guide did not seem to care if we felt safe or not. Most of the crew were excellent and professional. There were a few that should be fired for apathy or being too comfortable to be playful with guests. I participated in the Ladies Pamper Party and the ‘manager’ offered an extra $50 to anyone who could answer a question on skin care to which I was the only one that answered correctly. I NEVER received that discount on my spa services. When I went to talk to her the night before we left, she was not there. Of course. I loathe misleading practices! The main dining hall was the saving grace of the whole ship. The staff was impeccable and worked very hard to give an amazing experience. Other than the dining, the rest was not worth the money. We won’t travel with Royal Caribbean ever again. Nor will I encourage my friends or family to either. Read Less
Sail Date January 2020
This was our 2nd cruise ever and 1st time with Royal Caribbean. The ship is dirty and outdated. The glass around the ship looks like it has never been cleaned and we could hardly see through it. Every time you turn around someone is ... Read More
This was our 2nd cruise ever and 1st time with Royal Caribbean. The ship is dirty and outdated. The glass around the ship looks like it has never been cleaned and we could hardly see through it. Every time you turn around someone is trying to sell you something. Drinks have to be watered down. 16 drinks in one day and no buzz?? Everyone is drinking and I didn’t see one person drunk? How can this be? Also, don’t fall for the diamond international scam like we did. They claim that they would throw out free gifts if you go to the presentation early. They tossed one gift (socks) to one person at showtime and nothing more. Then the whole presentation was about buying diamonds and jewelry from their company when it was first presented as teaching everyone how to shop in the Caribbean. Wouldn’t recommend cruising in January either. Royal Caribbean can’t control the weather but it was so windy the whole way to Mexico that we couldn’t enjoy being outside. We are doing excursions the next 2 days so hopefully that will be fun. Very disappointed and won’t do it again. Read Less
Sail Date January 2020
My husband and I sailed for the second time on the Carnival Dream, stateroom category 8B, room 6318. The ship had just returned from an altered itinerary due to fog, and so hadn't been in port for several days. As such, she was in ... Read More
My husband and I sailed for the second time on the Carnival Dream, stateroom category 8B, room 6318. The ship had just returned from an altered itinerary due to fog, and so hadn't been in port for several days. As such, she was in need of a thorough cleaning outside: all outside windows and balconies were filmed over with salt and tough to see through. The inside of the ship was pristine; I seldom saw empty glasses or room service items in the common areas. Our sailing must have been quite empty, because even on the one warm sea day we had, the lido deck had chairs to spare and Serenity was quite empty as well. Bars that had been opened on our first sailing were closed on and off, and the buffet seemed less full of options than before. Activities were abundant, especially live music! It seemed that every evening we had two or three venues to choose from to listen to live music. The comedians must have been good, because even arriving early to several shows it was standing room only. Since we sailed in mid-January, there were very few kids on board, and as such the casino was full and smoky. The smoke thankfully didn't waft far, but it was bothersome to walk through. As far as excursions, our submarine trip in Cozumel was canceled due to weather conditions, and there were several Carnival staff members on the pier near the meeting areas ready with alternatives to offer us. The canceled excursion was automatically refunded and we were able to choose a trip to Chankanaab instead, which I highly recommend! Service was very good, especially the dining room staff. Our waiters Luis from Mexico, Felix from Peru, and Shyam from India were very attentive, as well as Camille from the Philippines who we saw at the buffet and Guys Pig and Anchor. Our stateroom host I Gusti from Indonesia was busy but always had a smile on his face and a greeting for us, and he kept our room tidy. Our only complaint was that our room, 6318, was directly above the casino and we could hear the machines' noise as well as gamblers' celebratory cheers at night. Our balcony was right above one of the hot tubs on the promenade deck 5 as well, and while the noise was not too bothersome it was certainly present. I would certainly sail on the Dream again! She is a beautiful ship with a more than competent staff, and I enjoyed my sailing on her immensely! Read Less
Sail Date January 2020
My wife and I have been on this ship several times. We had a deck 9 balcony cabin which was good. Nice quiet cabin. The railing outside needed to be refinished. other wise as expected. On the first night did the Mystery Dinner. it was ... Read More
My wife and I have been on this ship several times. We had a deck 9 balcony cabin which was good. Nice quiet cabin. The railing outside needed to be refinished. other wise as expected. On the first night did the Mystery Dinner. it was good. The meal in Giovannis was good. Nice start. Food in MDR seemed a bit cut back. Coffee every where was yuk. Not as good as before. Not as good as NCL in December. The selections just did not seem as good as previous RCCL cruises. The breakfast did have the waffle station back.Really like those freshly cooked waffles. Glad they were back. Did not do the shows as have done them before. The ice show was same as all year. this is normally good. So can't say anything bad about it. Just did not want to see it again. The bars were mostly good, but it seemed some usually available better liquor just was not available. Most of the crew was friendly. Usually in the buffet was where we ran into the "no look, no speak" staff. Food in buffet was usually good. Just a noisy location. My wife had birthday.Got this offer from SPA for a free gift. It was not. Only $$ off if one spends X amount of money in the spa. The wife was hacked. The ship was more noisy than normal over the PA at all venues. The buffet area was quite noisy. Quite a few kids on this cruise, but PA again was just loud. The quiet area was the cigar bar. A nice escape. Sadly scheduled to be removed. Maybe NCL is looking better. They still have cigar bars. Their specialty dinners are better. Would we go again on RCCL ? Yes, but getting close to a no go. Read Less
Sail Date January 2020
This is our "home" port so we sail from here a lot. This was our 4th trip on Liberty and I was so disappointed. She has seen way better days. Our room was the smallest ever, torn curtains, tears on upholstered walls, stains on ... Read More
This is our "home" port so we sail from here a lot. This was our 4th trip on Liberty and I was so disappointed. She has seen way better days. Our room was the smallest ever, torn curtains, tears on upholstered walls, stains on carpets, broken glass shelves in bathroom and missing shelves. Drawers all needed repair and the beds are starting to get a little worn and hard. Only 2 outlets? I think the room condition may be due to so many children on board. Our Cabin Service was EXCELLENT. Parents were not watching their children and I was run into several times in the coffee area by running children. A lot of running in the hallways in the cabin areas. Dining Service was FANTASTIC but was too bad the food wasn't as good. Entertainment was excellent as always on RC and activities were good as well. Ports were good, although the prices are now quite high, excursions were awesome, especially Belize Cave Tubing with DJ. Having said all this, we had a great time. The STAFF, GUESTS and EXCURSION HOSTS were all just excellent, friendly and helpful. The poor ship has just seen better days and also is quite crowded. Scooters should have their own designated elevators; some of them got quite obnoxious and rude. Read Less
Sail Date January 2020
Overview: Royal Caribbean owes us a refund! The condition of the vessel and subtle changes made to cut costs has demonstrated that the company is more concerned with the bottom line that in pleasing its customers. Embarkation: We ... Read More
Overview: Royal Caribbean owes us a refund! The condition of the vessel and subtle changes made to cut costs has demonstrated that the company is more concerned with the bottom line that in pleasing its customers. Embarkation: We embarked at the Port of Galveston. TSA security seemed more rigorous than ever before. We were never before subjected to a full body pat down, even though my wife and I have knee and hip replacements. Royal Caribbean check-in was fast and efficient. Cabin: Since we booked quite late, we ended up in an interior cabin. While a tight fit as expected, we weren’t prepared for the shabby condition of the room. Carpets were dirty and worn, the mini-sofa was filthy, the refrigerator was missing shelving, and the bathroom was dirty. Our cabin attendant did his best, but it was just poor maintenance that was to blame. Windjammer: The buffet venue was dirty and worn. Chairs were ripped and tables scarred. Previous cruises on Royal Caribbean ships had folded flatware; not on Liberty. One had to obtain eating utensils individually which is much less sanitary. Condiments and cereal were in bulk rather than in individual packets. Overall Ship Condition: Liberty is scheduled for a yard period in 2021. It is certainly needed. I cannot help but believe that the crew isn’t trying very hard to maintain the ship in the interim. Wear is obvious everywhere you look. Carpets are worn and dirty, fitness equipment need repair and/or replacement, brightware is dirty, and there are signs of rust everywhere. Liberty is a tired old ship charging top dollar for the privilege of sailing in her. Fitness Center: Equipment is worn and in some cases inoperable. Jacks for headphones are broken; some individual TVs are not working. Weight equipment is old and in some cases not functional. When asked if there was a time limit for cardio equipment during peak times, I was told there was no limit. Guests could monopolize equipment as long as they desired. This never was the case in the past. During peak times there was a 20-30 minute limit, especially if someone was waiting. Dining: Food in the Windjammer was above average, but due to the large number of children on this cruise it was difficult to maneuver the various food stations at times. Many of the younger cruisers had minimal parental supervision so there was quite a bit of darting between adult guests. Eating lunch in the dining room was a recommended option. Meals in the Michelangelo dining room were tasty albeit small portions. Service was not fast nor efficient. However, the main complaint was the lack of a dress code enforcement. On designated formal nights guests were present wearing shorts and tee shirts! When this was brought to the attention of management, we were told that the dress code was “only a suggestion”. Other cruise line competitors actually enforce dress codes. This was a major issue with our party. RCL used to enforce dress codes. Very disturbing at best. Entertainment: RCL used to pride itself on quality entertainment. This was not the case this time. The “Headliners” were not very good nor was the production show. Liberty was showing ‘Saturday Night Fever” for a number of years. Different casts but the same show so was not very appealing after seeing it twice before. Other entertainment venues were average at best buy all were too loud for our tastes. Enrichment: Never a priority with RCL. There was no enrichment lectures except for the Q&A with the Captain and his staff. Debarkation: Our exit from the ship could have been better. We elected to “walk off” with our baggage. We were assigned a dining room location to wait for permission to leave. Because it was raining, we were all moved to the forward theater in a mass exodus where the crew was confused regarding debarkation. One final note: Some guests elected to walk off with very large suitcases. RCL had no restrictions. As they struggled with their bags, the entire group was made to wait thus increasing the time to leave the gangway and get through customs Read Less
Sail Date January 2020
Hallways and cabins smell very bad. The smell of foul odors and dirty carpet. Filthy carpet. Elevators falling apart. Extremely outdated cabins. They made our beds and gave us new towels but never changed our sheets. We knew this because ... Read More
Hallways and cabins smell very bad. The smell of foul odors and dirty carpet. Filthy carpet. Elevators falling apart. Extremely outdated cabins. They made our beds and gave us new towels but never changed our sheets. We knew this because there was a stain on one of the pillow covers and we were suspicious so we said nothing and of course that pillowcase stayed on the whole trip. Food availability was very limited causing long lines at either the cafe or pizza joint. Food in the main dinner dining was average. Even employees on the boat were saying the ship was in rough shape. I would not recommend this ship until it is revamped and brought in for an upgrade and dry dock. They state that they are dry docking it in 2021. That is way too long out. I feel bad for anybody booked on this ship now and until it is dry-docked. I don't know if it is Royal just this ship but they will nickel and dime you. The customer relations line on the ship was always full of people. I have never seen that on the other cruises I have been on in the past. Will not go on this ship again until it is dry-docked. Read Less
Sail Date January 2020
Wanted to give it a try have always gone on royal Caribbean. Service terrible food even worse. We had a suite 7245. The toilet would not work tv didn’t work door handle to deck was falling off. They would constantly try and sell u shots ... Read More
Wanted to give it a try have always gone on royal Caribbean. Service terrible food even worse. We had a suite 7245. The toilet would not work tv didn’t work door handle to deck was falling off. They would constantly try and sell u shots and trinkets worse than the streets in Cozumel. None stop nickel and dime u to death. We bailed dinning room food was so bad went to restaurants and paid for dinners our Cruise left a day late not their fault but sucked. If u want to party at the golden coral of the seas they will sell u drinks and a bunch a cheap crap. It’s worth paying more for the amount of work that’s goes into it.. the little show we went to good the cast was great had fun there. If you want a nicer vaca save a little more. I know royal is owner by carnival but two different experiences that’s for sure. Never again warning.... Read Less
Sail Date January 2020
This was a 5 day cruise out of Galveston. We had a balcony on the 8th floor. The rooms really need to be updated and renovated. The ship has so much rust in it's exterior that it just looks bad. This is our first time on this ship, ... Read More
This was a 5 day cruise out of Galveston. We had a balcony on the 8th floor. The rooms really need to be updated and renovated. The ship has so much rust in it's exterior that it just looks bad. This is our first time on this ship, we were not impressed at all. I would give this cruise less stars, but the service was wonderful from our room attendant, to the bar waiters, to the service desk. Food: The buffet food was terrible. We tried it a few times, and just couldn't find anything we liked. It has an impressive presentation, but lacking in flavor. We ended up upgrading to The Chops Grille. It was awesome! The waiters were wonderful. My only complaint would be to change up the menu each night. We ate there every night! It was the only specialty restaurant on this ship. It would have been nice to have other options on specialty restaurants like on other ships. The ship also had a cafe in the solarium upstairs by the pool area. I enjoyed the salad bar there, but the sandwiches were awful! How hard is it to make a decent sandwich! There was always a line for the pizza. I couldn't understand why the hours were so limited on the pizza, when there isn't too many eating options. On debarkation day, it would be nice to have more options than the buffet. You can't order room service that morning. I just packed a granola bar and had my husband pick up some coffee at the buffet for me that morning. Departure day: We received a notice in the morning of departure that check in time would be delayed due to fog. It stated not to arrive at the dock until further notice. We live one hour from Galveston, so we were still at home. We were planning to arrive in Galveston to check in at noon. Living by the Gulf of Mexico, we are used to foggy mornings, it usually clears up late morning. We arrived at the dock at one. We tried to drop off our luggage, and the guide said, "the ship has not arrived, you cannot drop off your luggage, there has been a boat accident in the gulf and the coast guard has closed off the port!" We decided to have a long lunch in Galveston, then dinner, waiting for a message that we could board. We were finally able to board at 6:30. The cruise line did a great job of getting over 2000 people off the ship in such a short time. They said our room would not be ready until 8:30, but that all the restaurants would be open. We had an awesome dinner at Chops Grill. Muster drill was at 9:45 p.m. By this time, fog has rolled in again. We knew we wouldn't be leaving tonight. People were still having a good time, even though all the shops and casino were closed. Day two. We are still docked in Galveston. Foggy morning again, but the port is still closed. No ships in or out due to wreckage. We finally get sail to out at 4:15 pm. Fog was starting to roll in again. Sailing away: We spent Day three, sailing to Cozumel. They cancelled our stop in Yucatan, Mexico. I was really looking forward to stopping there. Day four, we stop in Cozumel. Day five, we sail back. Disembarkation: We were supposed to have early check out at 8:00. "Self Assist" is the first group to leave, walk off, carrying your own luggage. The ship announced that there was a delay. Stay in your cabin until we announce that you can leave. We were delayed about two hours. By that time, everyone is mad. Every one in the hallways, stairs, elevators packed. We sat and waited in the main theatre waiting for our group to be called. It was so disorganized! Overview: We had a nice time. I wouldn't recommend a short cruise. This was our 11th cruise. We typically book 7 days. I felt like I was shorted two days due to the fog and port accident. The cruise line was great giving us some credits for the delays. Once again, the service was excellent except for the disembarkation morning. Read Less
Sail Date January 2020

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