15 Galveston Royal Caribbean Navigator of the Seas Cruise Reviews

I have cruised many times and normally my family cruises with Carnival, however, Royal Caribbean is just one of those boats you see from the balcony of yours and think, "Whats that boat? I want to get on there!" Boy, was I wrong! ... Read More
I have cruised many times and normally my family cruises with Carnival, however, Royal Caribbean is just one of those boats you see from the balcony of yours and think, "Whats that boat? I want to get on there!" Boy, was I wrong! I moved to Seattle last year, and we have had this family vacation planned for over 8 months. I flew all the way down from Seattle for a family vacation that turned out to be a complete disaster. I was extremely EXTREMELY disappointed with Royal Caribbean and the Navigator of the Seas boat. The food tasted like complete CRAP. EVERY. SINGLE. NIGHT. The ONLY good food was at Sabor the Mexican restaurant. I wish I hadn't only just discovered that the last night because we would have eaten there every day. Room service was equally HORRIBLE. They got our order wrong EVERY SINGLE TIME, (if we even got our food at all), and when we called to ask about it, the manager on duty was again, extremely rude. The staff on the ship, especially in the casino were EXTREMELY RUDE. I was appalled at the low level of customer service and manners that this crew and its members had, no respect for any of the guests whatsoever. We had a leak in our cabin that made the entire floor between our bathroom door and desk soaking wet. I called it in twice and nobody ever came by to fix it. So we were walking on wet, stinky carpet for the last 4 days and the dripping was very obnoxious and hard to drown out at night when we wanted to go to sleep. The photographers on board were horrible. Crappy backgrounds, if you can even call them that, for the pictures and there was a caution sign in the back of one of my pictures. Idiots. Extreme lack of anything to do on the ship ever. Not a lot of shows, one of the few shows that was scheduled was cancelled. Boring shows, if and when there were any. And "at sea" days there was nothing scheduled to keep the guests occupied. It was horrifically boring. I will say the ONLY good people I encountered on this trip were: my stateroom attendant Golda (she was fabulous), Horace and Anjelica at the Casino bar, Marlon in the Metropolis and Star Lounge areas and our dinner servers Joaquim and his assistant Joseph. These handful of people were FABULOUS. They in fact, were the only thing I enjoyed about this family vacation. I will never cruise with Royal Caribbean again. Read Less
Sail Date August 2015
This was my second cruise on Royal carribean with my family. From the first day we arrived, I felt like they have lost their royal treatment. The food was disgusting. the bread was hard, the smell of the sapphire restaurant was horrible, ... Read More
This was my second cruise on Royal carribean with my family. From the first day we arrived, I felt like they have lost their royal treatment. The food was disgusting. the bread was hard, the smell of the sapphire restaurant was horrible, and the cook couldn't prepare soft scrambled eggs. The pool area was dirty all the time, the room a/c was not cooling well at all. And some of the staff workers were rude, they badly in need of a class in customer service. But on the other hand, they were very informational on what's going on. I'm willing to give it another try. I think they just over booked this cruise and was not able to accommodate everyone to give you that outstanding service that they are known for. Read Less
Sail Date June 2015
Bad Service, Terrible Accommodations, and Poor Quality Food. 3rd time cruising with RC. 30 years old traveling with Fiance. Stayed in a balcony suite. Beverage Package not worth it, doesn't include everything like it says. ... Read More
Bad Service, Terrible Accommodations, and Poor Quality Food. 3rd time cruising with RC. 30 years old traveling with Fiance. Stayed in a balcony suite. Beverage Package not worth it, doesn't include everything like it says. Rude bartenders that take FOREVER to serve a drink. And don't forget to include the tax and automatic gratuity which makes it about $30 more than advertised per day. Stains in bed sheets every night (yellow and purple - attendant said it was the detergent but that's a bit iffy). Water only had scalding hot temp. Mini Fridge didn't work. Room service takes 2+ hours to receive food. No towel animals anymore. No healthy food options. I had to specifically ask for vegetables at dinner and even then they came fully saturated in butter. Halfway through the cruise, I didn't even want tacos in Mexico because my body was just craving greens. Flo-Rider was best part of cruise and even that had minimal operation times and every little kid wanted to be on it so the line was about an hour for a one-two minute ride. We hated it. We felt like we were a burden to the staff. I guess we just aren't cruisers. It was fun when we were 14 but now that we are 30, we realize how terrible cruises actually are. We got off the boat in Belize and had a much better time as soon as we got away from port. Overall, we wasted about 5 grand on a balcony suite that we ended up only using for 4 days. I'll never go on a RC Cruise again. Ever. Read Less
Sail Date May 2015
My wife and I along with our 2 daughters ages 4 and 1 sailed the Navigator on 5/17. We've been on 4 Carnival cruises but wanted to try RC for the childcare due to our 1 ye old. Ship is outdated, old, pink hallways. Staterooms and ... Read More
My wife and I along with our 2 daughters ages 4 and 1 sailed the Navigator on 5/17. We've been on 4 Carnival cruises but wanted to try RC for the childcare due to our 1 ye old. Ship is outdated, old, pink hallways. Staterooms and balcony are ok on size. Bathrooms only have hot and NO cold water until debarkation day. Windjammer buffet tastes of all hospital food. Very rude lady that works left hand side when you walk in told my 1 year old she "beat her hand" if she spilled sugar from the caddy. I thought it was a funny joke until she repeated it 3-4 times and I told her to get lost. MC on the pool deck got very annoying throughout most of the day. Room service never picks up the phone and I was on hold for 35 minutes one day before I got them to pick up. We were invited to the captains dinner table for dinner on Friday night. Took 45 minutes to get out drinks. We had already been served bread and appetizers by this point. Kids were done with dinner before they received drinks. Last night of cruise AC stopped working. bartenders on pool deck were usually rude most of the time. The only day the juices in the windjammer weren't halfway watered down was debarkation morning. Also, in the same parts of the ship smell horrible of sewer waste. You'd get a whiff here or there and avoid those parts of the ship. Childcare was great in babies and aquanaughts. Girls in the R bar know how to make great drinks. We made the best of it but NEVER again. Especially for how much more we paid. We will head back to Carnival any day. RC Navigator disappoints. Read Less
Sail Date May 2015
sad
We had much expectation for this cruise for our surprise the ship is big but very old, after embarking we headed to Winjamer cafe was clean but food was ok with very little variety. The story began when we got to the stateroom it had ... Read More
We had much expectation for this cruise for our surprise the ship is big but very old, after embarking we headed to Winjamer cafe was clean but food was ok with very little variety. The story began when we got to the stateroom it had strong odor of rat urine it was unsupportable, the pillows were old and stinky we requested new one not with out giving the housekeeping a cash tip. Was the worst nightmare ever. The sapphire restaurant manu is limited the reason of this is to pressure guests to go and buy dinner at their high pricey specialty restaurants. The only good thing this ship has is the HUMAN RESOURCES EVERYONE WENT OUT AND BEYOND TO TAKE CARE EVERY GUESS NEEDS. Read Less
Sail Date May 2015
Sad
We had much expectation for this cruise for our surprise the ship is big but very old, after embarking we headed to Winjamer cafe was clean but food was ok with very little variety. The story began when we got to the stateroom it had ... Read More
We had much expectation for this cruise for our surprise the ship is big but very old, after embarking we headed to Winjamer cafe was clean but food was ok with very little variety. The story began when we got to the stateroom it had strong odor of rat urine it was unsupportable, the pillows were old and stinky we requested new one not with out giving the housekeeping a cash tip. Was the worst nightmare ever. The sapphire restaurant manu is limited the reason of this is to pressure guests to go and buy dinner at their high pricey specialty restaurants. The only good thing this ship has is the HUMAN RESOURCES EVERYONE WENT OUT AND BEYOND TO TAKE CARE EVERY GUESS NEEDS. Read Less
Sail Date May 2015
Having traveled more than 15 times on many different cruise lines. we took our first cruise on a Royal Caribbean ship. The company makes claims they are the #1 cruise line in the business. Don't believe it. They may be #1 in passenger ... Read More
Having traveled more than 15 times on many different cruise lines. we took our first cruise on a Royal Caribbean ship. The company makes claims they are the #1 cruise line in the business. Don't believe it. They may be #1 in passenger volume but NOT in cruise quality. Their promo offers for attractive On Board Cash Credits becomes a "bait & switch" tactic. Once on board you discover how expensive EVERYTHING is on the ship. The OBC dollars are quickly consumed. If you are booking a cruise because of the educational programs offerred on board such as Photo Techiniques, Computer training, art & painting classes, etc BEWARE. They may be listed in their brochures but once out to sea you will not find them. If you are interested in Rock Wall climbing, or loud native music you will find out...right along the other 4000 passengers on board. On a positive note, the food quality and selection are excellent. And the stateroom staff are outstanding despite the fact that the cruise line company does not pay them a salary. All the money the staff gets is derived from the mandatory gratuities imposed on the passengers. You will get a clean ship with clean staterooms but don't try to communicate on WiFi or use your cell phone. The service is expensive, slow, and poorly designed. The check in and check out processes are sheer madness. Allow many hours ! Read Less
Sail Date January 2015
We were very excited to join the royal loyal following of RCI only to be met with disappointment after disappointment on this, our first (and possibly last) cruise with RCI. This was not only the Christmas cruise but it was our honeymoon ... Read More
We were very excited to join the royal loyal following of RCI only to be met with disappointment after disappointment on this, our first (and possibly last) cruise with RCI. This was not only the Christmas cruise but it was our honeymoon as well. A few highlights: 1) Our a/c was not working properly and our room never fully cooled. They tried to fix it - once - but it did little to alleviate the problem. Actually, the whole ship was overheated - we were sweating at dinner, walking in the halls and for SURE in the un-airconditioned elevators. 2) Service was sub-par. Our server was exceptionally awful and rude and eventually just 'left the ship' when we docked in Jamaica (his home country). Room service attendant sighed at me and argued with me (claiming they had NO salads with chicken on them, which was untrue and she later realized), etc. 3) Food was disgusting. Greasy, bland, cold....even the 'grilled' chicken left a grease film on our plates. They also close all dining options at 9 unless they're paid restaurants, and the room service menu is very limited. 4) Limited hours - of everything. Instead of a carefree vacation we felt strapped to timetables the whole time. 5) The TV booking system didn't work correctly which caused us to miss our excursion. 6) Little decoration for Christmas on this, the Christmas Cruise. The best part? Disembarking was quick with the self-serve option. All you have to do is schlepp your own stuff and have a US Passport and you're homefree! Read Less
Sail Date December 2014
The positives, our room steward was excellent and was the staff in the dining room, including the head waiter. I anticipated after a call to Royal Caribbean that I would go hungry since I am vegan but they did an excellent job of finding ... Read More
The positives, our room steward was excellent and was the staff in the dining room, including the head waiter. I anticipated after a call to Royal Caribbean that I would go hungry since I am vegan but they did an excellent job of finding me something to eat. The lows start with the lines to embark the ship. If you have no status with the ship (this was only my 3rd Royal Caribbean Cruise) then you are nothing. The lines and crowds are everywhere. We did find a great spot that was quiet (if you want to enjoy a book or just want some peace and quiet not in your room) at the very back on the 14th floor. It is not a friendly ship, half the staff don't even say hello. I will not return. Read Less
Sail Date November 2014
Where do I begin? This cruise was so terrible we may never go on RCCL again despite the fact we are I have high up on the tier for past cruisers. Complaints were brought to attention of the assistant manager which were answered with empty ... Read More
Where do I begin? This cruise was so terrible we may never go on RCCL again despite the fact we are I have high up on the tier for past cruisers. Complaints were brought to attention of the assistant manager which were answered with empty apologies. I spent 1.5 hours on the phone with customer service after returning. I was told we would have a resolution within 72 hours but now I am told it will be next week. Luckily we met some really good people which made the cruise tolerable because we were all upset with everything from the service to the food to the entertainment and the trash left around the pools. We had two other people with us who never cruised. They were extremely disappointed and do not plan to go on another cruise again. Its sad that this experience was so bad for them because we love cruising. Our cabin steward was awesome but that is as far as it goes. The ship was falling apart. A stool in the pol area was broken and when my husband sat on it he almost fell off. The carpet was dirty and looked very old. One of our friends had a toilet explode in his stateroom as well as the neighbors. He called for service and they told him they could not do anything about all the feces on the wall, ceiling and mirror because it might disturb other guests since it was midnight. They told him to use the bathroom upstairs in the public areas!!!! Really..... He had to sleep with the stench all night. After going to guest services about a few of the issues, we were given chocolate covered strawberries. My daughter started eating them and noticed one was moldy. She is highly allergic to mold and could have had a serious, very serious relations had she eaten it. The food was terrible in the dining area as well as being cold. The only staff who ever called us by our name was our cabin steward. The bars constantly ran out of beer, mostly coors light and bud light. A bartender at the pool was so rude, most people would go climb the stairs to the Sky bar to avoid his rude behavior. The public restrooms smelled like urine. One near he pool for the men could be smelled outside. Even after all this was discussed with guest relations, nothing was done.   Read Less
Sail Date September 2014
I have been on many cruises, some were a great experience, some were ok, and ONE was just plain awful. Unfortunately this is the one cruise that was awful. It was so bad in fact, that it has made me realize that I will never cruise with ... Read More
I have been on many cruises, some were a great experience, some were ok, and ONE was just plain awful. Unfortunately this is the one cruise that was awful. It was so bad in fact, that it has made me realize that I will never cruise with Royal Caribbean ever again. That is just sad! Let me begin by telling you that the main reason I went on this cruise, was to reward myself with a little bit of alone time. I went solo on this cruise, so seeing that Royal Caribbean does not have studio rooms like NCL does, I had to pay a solo cruiser surcharge (basically a little more than DOUBLE the price of a double occupancy rate.) I knew that going into the cruise, so that I had no problem with that, as long as I get my moneys worth, which I did not. I had read that this ship just received a major overhaul this year, so I expected a refurbished ship. Aside from the fact that my interior stateroom had the new "virtual balcony" in it, I saw NO other signs of a refurbished ship, aside from the new restaurant Sabor (read on to learn more about Sabor.) The ship is a dump! Everyday there was another broken stool up on deck. The deck planters looked like they have not been repainted in years. Old worn out lounge chairs with broken straps on them. Even the carpeting and walls had a dirty and dingy feel to them. My stateroom toilet never flushed properly. I had the handhold in the shower literally fall off the wall due to rust. My sink faucet was rusty and nasty, and my sink had been cracked and repaired quite poorly. I know that over the years, the prices of cruises has gone down considerably, and the one section that has taken a serious hit with the prices going down in the food. The main dining room (Sapphire) is horrible. The food was just plain awful. It wasn't just the taste, but the quality of the food. Escargot that came out cold not once, but twice. Filet Minon that was actually tough to cut, with a right out of the box gravy on top of it. It was just nasty. We tried the main dining room three nights out of seven, and each night the food was terrible. The buffet (normally pretty good on RCI) was a notch better than the main dining room, but not much better. Hamburger buns that were hard a brick, hamburgers that were way overdone. It seems that RCI is now catering strictly the Asian and Indian market because the "International Flavor" section of the buffet ONLY had Indian and Asian food on it. The quality of food and variety was OK. The main highlight of my dining experience is the new Sabor restaurant the just put in. It is FANTASTIC! It is worth double the price that they charge for it. We loved it so much that we actually at there 2 night, back to back with a group that got friendly on the cruise. The ports on this cruise are NOT good, nor are they safe. There is NOTHING to do in Roatan at all. The city port itself is NOT safe and very little to do. If you enjoy going into a port where the police staff is packing serious firepower (AK-47's) this port is for you. Belize City is just as bad, with very little to do, and the port itself is a big tourist trap. I met a marine and his wife online, and went into belize city with them. People were constantly telling us not to go any further. Cozumel, well there is never anything wrong with Cozumel! The worst part of this cruise was the customer service, or should I say lack of customer service. When something would go wrong it always got brushed under the carpet. Even after speaking to the guest relations manager, nothing got done. He is totally worthless. Overall this is the worst cruise I have ever been on, and I am still waiting to hear back from Royal Caribbean customer service. I doubt I ever will. Read Less
Sail Date September 2014
There are better cruise ships out there than this one. Choose differently.Had a loud and annoying banging / tapping noise- metal to metal from the moment we entered our room. The issue was addressed by us and several other passengers on ... Read More
There are better cruise ships out there than this one. Choose differently.Had a loud and annoying banging / tapping noise- metal to metal from the moment we entered our room. The issue was addressed by us and several other passengers on this floor as well as the floor below. Complained all throughout the cruise(mainly during the hours of midnight on) and lost lots of sleep. I think that they decided that it was a steam pipe bracket ? and finally said that they would turn it off 6 days into the cruise. Don't get why they just didn't fix it especailly on the days that we were in port. Their compensation was to give a small discount for a future cruise. Right - I would want to jump right on that. No thanks. I will spend my money elsewhere. Windjammer food - no variety and closes at 9:00pm. Breakfast - don't order a cook to order egg. Chicken will hatch before it gets to you. Rest of the food - cold and the same ole - same ole.This leave one small venue open at night that is on the promenade deck and has one staff member trying to serve the same ole small sandwiches /pizza every day. When the shows get out at night and everyone is lined up at this one place- good luck getting anything. Not worth waiting for. Not really much activities to do on the ships - Never have figured out the art auctions events on ships but go view the collection just to kill time but this collection of art was the absolute worst ever.   Read Less
Sail Date August 2014
My sister and I went on the cruise to Honduras, Belize and Cozumel. We booked a balcony room 9294. The room was absolutely wonderful, view was perfect, had a coffee pot and warmer in the room. We really enjoyed the best Stateroom ... Read More
My sister and I went on the cruise to Honduras, Belize and Cozumel. We booked a balcony room 9294. The room was absolutely wonderful, view was perfect, had a coffee pot and warmer in the room. We really enjoyed the best Stateroom Attendant, Rodney McCrae, . The ship is absolutely beautiful and the shows were very good. We had no problem getting seats at the shows. You do have to get your ice skating tickets in advance. We had lots of questions and there was always someone there to answer for you. We ate at the Windjammer mostly, and the first few times was great food. The last few times, the quality seem to have dropped some. We really loved the hamburgers and entertainment at Johnny Rockets. I think this was our favorite. We did not enjoy the shopping at Cozumel at all. Too much pressure from people on street to get you to buy. This is at the forum. Also, please listen carefully to whom the ship will back on your purchases. My sister bought a ring in Cozumel which we thought was a diamond and getting home, it was costume jewelry. The name was Jewelry International in the Forum at Cozumel. BEWARE. My sister and I are praying for these people that God will intervene in their lives because we know from their actions they have no relationship with God. All in all, it was a good cruise. I do believe the younger generation: ( from 50 down) get the most enjoyment from this cruise. Read Less
Sail Date July 2014
I have been on about 9 cruises in the last 17 years. We had never been with Royal Caribbean before and we were looking forward to a new cruise line for us. Here is what some else posted….I back this time’s 10…. “I want everyone ... Read More
I have been on about 9 cruises in the last 17 years. We had never been with Royal Caribbean before and we were looking forward to a new cruise line for us. Here is what some else posted….I back this time’s 10…. “I want everyone to know before you book your trip that we have NEVER been told NO so many times aboard ship! It was such a different experience from all of our other trips that we won't likely cruise anymore.” SHOWS: We only saw 2 of them…but out of 10 cruises (so about 20 shows) these were the worst 2 shows I have ever seen. DRINKS CARDS: Not only are there the soda drink cards, you have about 3-5 other options for other packages including liquor. We only did 1 soda one for our son. All the others seemed too restricted and we were not sure if they would be worth it. The soda card was only for select fountain drinks, mostly from the soda gun (so extra sugary tasty – not the good stuff out of a can). At one bar I herd one lady go off on this and demand her money back the 1st day. BARS & GENRAL SERVICE: I was flabbergasted at how rarely we were asked for drinks (or anything). On other cruise lines, the waiters go out of there way for you …the customer. Never having been on RCL before, I at first thought maybe this is just how RCCL is. After reading more reviews on this boat, it seems in the past RCL had good service….but something has greatly changed. I never felt like we were treated like a “customer”. When you would go to try to order a drink at a bar, it would take 10-15 minutes with no line (or maybe just 1-2 people ahead of you). FOOD: The free food (I say free, the food you paid $3,000+ for a trip) was below average. I’m not sure how others could rave about this level of service (maybe they need to try other cruise lines). There were 6 or more other restaurants or shops that you could pay for – we did none of these (I just get tired of being nickel and dimed) ROOM: It was clean and nice looking (the ship has just been redone in Jan 2014). It did seem hotter than any other I could ever remember (I’m now seeing this in others reviews) . OTHER: Our room attendant was the nicest RCCL person on the ship. (Wilbert - from Columbia) BOTTOMLINE: I never felt like we were treated like a “customer”. In the past, a cruise would have been one of my TOP vacation options…now RCCL has left me with doubts.   Read Less
Sail Date June 2014
We were set to cruise on Royal Caribbean out of Galveston on March 23rd on the Navigator of the Seas for our 25th wedding anniversary. The ship encountered a delay due to fog first and then later an oil spill. During both of these delays ... Read More
We were set to cruise on Royal Caribbean out of Galveston on March 23rd on the Navigator of the Seas for our 25th wedding anniversary. The ship encountered a delay due to fog first and then later an oil spill. During both of these delays we received NO notification of the delays by RC. Our hotel told us not to go to the ship, we called RC to check and were kept on hold for 2 hours 20 min. the young lady that answered the phone said " I think I heard something about an oil spill but I'm not sure." I asked her if RC had our correct email and phone number and they did. I told her we have not received a notice about the fog delay or the oil spill. I asked to talk to a supervisor and was kept on hold for another 30 min. I then told the RC employee on the line with me that after almost 3 hours on hold I was just ready to hang up but I asked her to make sure we got all future updates on the ship sent to our phone or email and she assured me we would. At around 11 pm the hotel front desk called us and told us to go down to the ship. I told them I hadn't heard anything from RC and asked if they were sure. The hotel said, "yes" and we went down. Sure enough they were boarding. We boarded the ship that night. The next day they came on an announced we would be skipping Roatan due to the delay. We spent the evening on the ship and the next day they came on and announced that the cruise had been cancelled. They said everyone could stay on board for the remainder of the week for free. My husband and I chose not to do this because the pools and spas had closed, the casino was closed, all the shops were closed. There wasn't much to do with the ship going nowhere, and all the clothes we had with us were for warm weather. We got a flight home and left. We left with plenty of time because we wanted to beat the Huston traffic to the airport and stop for a nice dinner on the way home. We took a late flight out. During this time RC decided to sail. Evidently they notified passengers by email and text that they could return to the ship and re-board. Again, we never received a notification. We would have been thrilled to return for what turned out to be a 4 day cruise to Cozumel that they did not charge passengers for. When we returned home and found out on the internet that the cruise had sailed without us were were heart broken and angry. We have made 3 attempts with RC to make this right. They did not charge passengers for this cruise that ended up being a 4 day to Mexico and gave a 25% off a future cruise. However we did not get the opportunity to take the 4 day cruise to Mexico and we spent 2,300 in travel expenses. Also to re-book this cruise for May the price had doubled making the 25% discount worthless. We have asked RC to refund our 2,300 in expenses or give us a future cruise in lieu of that so that we go will be able to go on a cruise and celebrate our anniversary. They have refused. We have gone through 3 levels of customer service to the top supervisor in guest relations. She seemed irritated at having to listen to us and apathetic toward our situation. All the way through this we have had HORRIBLE customer service with Royal Caribbean!! If you want to be treated as if your vacation matters I would advise you NOT to book Royal Caribbean. We have had fabulous cruises on Disney and NCL.   Read Less
Sail Date March 2014
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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