I have been on many cruises, some were a great experience, some were ok, and ONE was just plain awful. Unfortunately this is the one cruise that was awful. It was so bad in fact, that it has made me realize that I will never cruise with ... Read More
I have been on many cruises, some were a great experience, some were ok, and ONE was just plain awful. Unfortunately this is the one cruise that was awful. It was so bad in fact, that it has made me realize that I will never cruise with Royal Caribbean ever again. That is just sad!
Let me begin by telling you that the main reason I went on this cruise, was to reward myself with a little bit of alone time. I went solo on this cruise, so seeing that Royal Caribbean does not have studio rooms like NCL does, I had to pay a solo cruiser surcharge (basically a little more than DOUBLE the price of a double occupancy rate.) I knew that going into the cruise, so that I had no problem with that, as long as I get my moneys worth, which I did not.
I had read that this ship just received a major overhaul this year, so I expected a refurbished ship. Aside from the fact that my interior stateroom had the new "virtual balcony" in it, I saw NO other signs of a refurbished ship, aside from the new restaurant Sabor (read on to learn more about Sabor.) The ship is a dump! Everyday there was another broken stool up on deck. The deck planters looked like they have not been repainted in years. Old worn out lounge chairs with broken straps on them. Even the carpeting and walls had a dirty and dingy feel to them. My stateroom toilet never flushed properly. I had the handhold in the shower literally fall off the wall due to rust. My sink faucet was rusty and nasty, and my sink had been cracked and repaired quite poorly.
I know that over the years, the prices of cruises has gone down considerably, and the one section that has taken a serious hit with the prices going down in the food. The main dining room (Sapphire) is horrible. The food was just plain awful. It wasn't just the taste, but the quality of the food. Escargot that came out cold not once, but twice. Filet Minon that was actually tough to cut, with a right out of the box gravy on top of it. It was just nasty. We tried the main dining room three nights out of seven, and each night the food was terrible. The buffet (normally pretty good on RCI) was a notch better than the main dining room, but not much better. Hamburger buns that were hard a brick, hamburgers that were way overdone. It seems that RCI is now catering strictly the Asian and Indian market because the "International Flavor" section of the buffet ONLY had Indian and Asian food on it. The quality of food and variety was OK. The main highlight of my dining experience is the new Sabor restaurant the just put in. It is FANTASTIC! It is worth double the price that they charge for it. We loved it so much that we actually at there 2 night, back to back with a group that got friendly on the cruise.
The ports on this cruise are NOT good, nor are they safe. There is NOTHING to do in Roatan at all. The city port itself is NOT safe and very little to do. If you enjoy going into a port where the police staff is packing serious firepower (AK-47's) this port is for you. Belize City is just as bad, with very little to do, and the port itself is a big tourist trap. I met a marine and his wife online, and went into belize city with them. People were constantly telling us not to go any further. Cozumel, well there is never anything wrong with Cozumel!
The worst part of this cruise was the customer service, or should I say lack of customer service. When something would go wrong it always got brushed under the carpet. Even after speaking to the guest relations manager, nothing got done. He is totally worthless.
Overall this is the worst cruise I have ever been on, and I am still waiting to hear back from Royal Caribbean customer service. I doubt I ever will. Read Less