39 Galveston Royal Caribbean Enchantment of the Seas Cruise Reviews

So we chose this cruise because we were traveling with a wide range of cruisers and it was a port drivable from Kansas City. We had ourselves in our 40's on our 8th cruise, my mother-in-law and her sister in their late 60's on ... Read More
So we chose this cruise because we were traveling with a wide range of cruisers and it was a port drivable from Kansas City. We had ourselves in our 40's on our 8th cruise, my mother-in-law and her sister in their late 60's on their first cruise, and my daughter and her friend who are 18 and 19. Being our 8th cruise and being that our most recent two cruises were on the Harmony of the Seas and the Norwegian Getaway, we had lowered our expectations for this trip. We knew it was a baby ship in comparison, older, and had less overall amenities than any other ship we had gone on, including our first cruises with Carnival when our kids were smaller. I was concerned whether this ship would be good for all of us. That concern was certainly warranted! Here is how I feel it went from all perspectives: 1) For us on our 8th cruise, this cruise was a letdown. The entertainment was some of the worst we've experienced on any cruise - particularly the Centrium and and the stage presentations were just kind of bad. The music was all aimed towards the older travelers in our group. Nothing that even really appealed to us. The food was exceptional, as with our experience on the Harmony, we were very satisfied with the food. Our service in the main dining room was also exceptional, but our room steward was probably one of the least attentive and knowledgable that we have ever had. 2) From our mother-in-law and her sister's perspective, they had a great time. They found lots of enjoyment in the music, the different activities, and the casino. Much of this ship was geared straight towards them and it helped that they had no previous experience for comparison. 3) Our in betweeners - not old enough to drink and be a part of that scene, but not young enough to be a part of the teen club. I think they were the most bored and unamused at the entertainment options. They did a lot of Karaoke watching, but said that much of the entertainment was "cringy". There is no nightclub aboard this ship and some of the dance parties were canceled due to weather. The girls ate, slept and wondered around. I think they enjoyed it, but it wasn't a wowwing experience for the 19 year old who had never cruised before. My conclusion on this is this - I would not book this ship again. Just too small, too outdated, and too few options for killing boredom, especially on a rainy sea day. Read Less
Sail Date January 2020
Our servers, Yan and Sunil went above and beyond to help us with our dietary needs. The Indian food was fabulous! Silvio did an impeccable job with keeping our room clean and comfortable. The entertainment staff and cruise director were ... Read More
Our servers, Yan and Sunil went above and beyond to help us with our dietary needs. The Indian food was fabulous! Silvio did an impeccable job with keeping our room clean and comfortable. The entertainment staff and cruise director were good. The ship is smaller and may not have as many amenities as the larger ships. The gym is small but has all the needed equipment. Gym can get very crowded in the mornings. We did feel the ship's motion many times on all decks, but the weather was a bit stormy. The ship does need some basic makeover like new paint as rust is seen in some places. There were too many sale pitches at some of the activities. Ladies pamper party was a waste of time... Just a way to get guests to buy products and sign up for spa services. If possible, avoid the casino since the smell of cigarettes can be overwhelming for some. Overall, a fantastic experience and highly recommended. Read Less
Sail Date January 2020
I picked Royal Caribbean because it sailed out of Galveston, TX and the family would be on the boat New Years eve. Quite a few families also had the same idea and there were a lot of young people on the boat. The children in our group ... Read More
I picked Royal Caribbean because it sailed out of Galveston, TX and the family would be on the boat New Years eve. Quite a few families also had the same idea and there were a lot of young people on the boat. The children in our group had a great time. We had great service and that was the consensus of our all family members . We dined at the early 5:30 pm seating at a round table for 11 and never did a specialty restaurant. The basic menu food items were very good, and we did not order any extra cost food items. The ship is pretty old, and you could spot some rust here and there, but the common areas were very well maintained and clean. The staterooms were showing some wear but were clean. Liquor is very expensive and the servings are not generous, and the and the drink packages were a good buy for a few of our crowd; it was New Years. Read Less
Sail Date December 2019
This was me and my husband first cruise and we loved it. The staff had the best customer service we had ever received our Stateroom attendant Jonathan was top notch he attended to every need we had. The food was delicious every time we ... Read More
This was me and my husband first cruise and we loved it. The staff had the best customer service we had ever received our Stateroom attendant Jonathan was top notch he attended to every need we had. The food was delicious every time we ate and the food never ran low or out. The activities on the Ship are amazing. Can't wait to go on our next cruise! We also was please that we were able to work out everyday. We loved Cozumel it was breath taking. Costa Maya was okay. We really enjoyed the Comedy shows and the Captains dinner. We are planning on bringing our 7 year old grandson one day just for the experience. The fruit was delicious each time we had it. All the wait staff was clean and friendly. The Casino staff was great as well. We also enjoyed the shops all the young lady's were very polite and friendly. Read Less
Sail Date December 2019
We booked this cruise because I had RC Visa points I needed to use, so we got a 4-day cruise for two and had to pay only taxes and port fees. I bought our beverage packages during the Black Friday sale and felt they were a good value for ... Read More
We booked this cruise because I had RC Visa points I needed to use, so we got a 4-day cruise for two and had to pay only taxes and port fees. I bought our beverage packages during the Black Friday sale and felt they were a good value for the lowered price. Our main goal was to travel to Cozumel for a private fishing excursion (we used Fishing With Pedro, HIGHLY recommend). We drove to south Houston the day before departure, stayed at a Drury Inn which supplied free dinner and drinks. The next morning we drove to Galveston and parked at Falstaff Parking, for which I had pre-paid. Embarkation at 11:30 was very easy. We went to the Windjammer buffet for lunch but it was excessively crowded and very difficult to find seating anywhere on the deck. Our room was ready just after 1pm. We had heard the beds were firm so we were glad we took along a 3" memory foam bed topper. The 2 at-sea days were spent relaxing and reading. Our room steward was excellent. We had MyTime dining scheduled for 6pm every night; our waiters were outstanding and we enjoyed having a table to ourselves. Dinner options were great; I highly recommend the salmon and my partner loved the pork cuts. We ate one breakfast in Windjammer but found the food very sub-par and the facilities not very clean, so we ate breakfasts in the MDR after that, although the offerings weren't very different than what you can get in Windjammer. We very much liked the coffee bar and the small cafe in the Solarium. I was disappointed at the small size of the gym and gave up trying to find an open treadmill. Unfortunately, the outside running track was also closed the first day due to high winds. The Solarium pool wasn't filled until the 2nd day, so the water was VERY cold and hardly anyone used the pool. The hot tubs were great. We found the ship to be beautifully appointed but were dismayed at how filthy all the ship windows were. It was difficult to enjoy the view through any windows. The interior of the ship appeared to be clean although the carpet was a bit worn in places. We loved the retro vibe of the theater. Disembarkation was later than we expected it to be (9:45) but easy and it was nice to relax in the theater while waiting to leave the ship. I used the RC app to keep track of charges so we had no surprises at the last minute. I would do this cruise again simply to get to Cozumel for fishing, and if the price was rock bottom. I wouldn't spend a lot to cruise on this ship. Read Less
Sail Date December 2019
We used an internet online service, and found just an amazingly low price -- "an offer we couldn't refuse." Of course there were a few downfalls. The ship was older (The Enchantment is over 20 years old); our stateroom was ... Read More
We used an internet online service, and found just an amazingly low price -- "an offer we couldn't refuse." Of course there were a few downfalls. The ship was older (The Enchantment is over 20 years old); our stateroom was a small interior room; and the cruise was only four nights. But, we still had a great time. Their staff and crew were fantastic. Every member of the Enchantment team that we came across was extremely friendly -- always had a big smile and a cheerful "Hello." There were tons of activities and always something to do, even on sea days. There wasn't a water slide -- but there was a rock wall. (I think there was also supposed to be a bungee trampoline, but I never saw that.) There was a passenger capacity of around 2,300 which I still consider a lot of people (for a smaller ship); yet (other than a few special events such as their "Parade of Flags") it was never crowded. We boarded at about 11:30am, and headed straight to the Solarium and the Park Cafe. Up until about 1:30 or so -- the area was virtually empty; no lines for the cafe, only about 20 other people in the Solarium, and I had one of the two jacuzzis to myself. (NOTE: Another night, when we went up there at 1:30AM, again I had my own personal jacuzzi. And their Park Cafe serves light meals, snacks, and desserts til 3AM.) So I was very impressed with the amount of privacy we could find onboard. The biggest plus -- The food was excellent. It was only the third cruise we've been on; but RCI seemed to have better food than the Celebrity and the Carnival ships we were on. And one of our table-mates at dinner said the food was better than what she had on Princess. The only complaints I could have about the ship would be that there weren't a lot of outside areas. The only places I could seem to find outside access to the front and back of the ship were on the jogging trail on deck 10. I'm not sure, but, I don't think they even have any balcony rooms on the front and back. (There were only about 7 levels with staterooms.) But -- we did have a nice night on day 3 when we took a stroll around the jogging trail at 1 in the morning. It was very peaceful and we had a beautiful view of the stars and a full moon. A few more comments: The entertainment was average. The opening show featured a comedian Don Grey. He was good, but I think he was toned down to account for the fact that it was more family oriented. We missed his adults only show, as that was at 11:30PM on embarkation day, when most "old people" like us were sleeping. The other comedian Paul Morrissey was also average. His show, in my opinion, could've been longer. It seemed like he was only on stage for about 15 or 20 minutes. And, the musical reviews also were average. We only made the shows on the first two nights. But, next year when we do the Liberty, I'm sure we'll have much better entertainment (with their Broadway-style productions). We really did enjoy the piano music in the Schooner Bar, and the Roots Vibration (the reggae band) who provided entertainment by the pool and in the Centrum throughout the four days. With all due respect to our Cruise Director Bobby (who hails from The Great State of Texas -- a big plus for a Galveston-based cruise ship) -- I thought the Activities Director Saini did a little bit better job. He was just such a great personality and very funny. DO NOT --- DEFINITELY DO NOT miss the Love and Marriage Show, the Sexiest Man or the Belly Flop Contests, or especially the Crazy Quest game. Finally embarkation and disembarkation went smoothly and painlessly, and weren't too time-consuming. And in our one port (Cozumel), we went on our own to a hotel beach club -- El Cid Cieba -- and really enjoyed it. It was about a five minute walk from the International Pier; it was only $22.00 each which included a $13.00 credit (each) for food and drinks; it was good snorkeling (although as is the case with most beaches in Cozumel, access to the water was a little rough); the food and drinks were very good; and the wife even got to have a "fish pedicure," which was a pretty unique experience. We did have a little rain, but that stopped. And, we had to walk "THE GAUNTLET" of all the vendors in and around the port area when leaving and returning to the ship. (Funny note: we traveled 1800 miles to Mexico and the one souvenir we bought was a Green Bay Packer backpack. I just thought it was funny that so many souvenirs they sold were NFL, MLB, and NCAA related products. Welcome to Cozumel, USA) In summary, I would definitely sail on the Enchantment again and would recommend it. Obviously there are many more ships that are bigger and nicer -- when we were in port in Cozumel, we were docked next to the Symphony; and I really did want to get back on that one instead of on ours. But, value for price -- our Enchantment was a fantastic deal. Read Less
Sail Date December 2019
We chose this cruise/ship because we can drive to Galveston & the price was right. We've cruised with Royal Caribbean (RCI) many times before, including this ship. This was not a highlight for us. The ship badly needs ... Read More
We chose this cruise/ship because we can drive to Galveston & the price was right. We've cruised with Royal Caribbean (RCI) many times before, including this ship. This was not a highlight for us. The ship badly needs refurbishing, but I found it odd that little things, easy things were not addressed. Flaking paint on public doors, dirty, tarnished, and rusty exposed surfaces inside the ship that could have been cleaned as normal maintenance. A number of public restrooms, including the ones outside the main dining room were always wet and messy. The stateroom was clean and pleasant. The steward forgot our first request for additional towels, and the purser's desk also forgot after being asked. The steward promised to be available anytime, giving us his card... called him 2x and both times he was off-duty even though it wasn't at any odd hour. Otherwise he was good. We always ate in the main dining room: My Fair Lady, rather than mill about in the Windjammer. Breakfast and lunch service was cool at best. The waiters always looked like they'd rather be anywhere else, and when I asked them to make me a milkshake with my nutrition supplement, they were put-out at first, but after that meal, did it with a smile, but never prepared it as I asked (nothing special). Dinner service was better, but I don't recall ever having waiters with so little personality. I'm used to cheerful banter and interchange - nope! The food was ok, but with every cruise, it seems to more approach cafeteria style on fancy dinnerware. The shrimp cocktail was room temperature, the creme brulee was cool. Should have been the other way around. Cherries jubilee was straight out of a can with a side of barely ice cream. One night's fish was so dry I couldn't swallow it. For breakfast, I always ordered eggs over medium. First day it came over hard; second time it had runny whites. When I mentioned it to the waiter, he replied "maybe tomorrow they'll get it right". Really? Pasta was always under-cooked and not drained well; e.g., quite hard and starchy. Silverware: Yup, they know how to lay it out, but not what it's used for. They kept clearing pieces that were needed for the next course. And speaking of clearing, on several occasions, they tried to clear the meal when we were nowhere near done. Rush, rush, rush. And yet, with this slow decline in food and service, RCI has raised their "service charge" again. To pay all those people behind the scenes that they underpay. Still, any cruise is a vacation and better than a good day at work. The funny thing was on the last 2 days, there were constant "aren't we wonderful", and don't forget to give us a big positive in the survey. The high/low light of the trip was when my wife tripped over a damaged, raised plate on the floor leading into the Orpheum Theatre and fell forward on her face. Security investigated and took pictures, and we went to the clinic. X-rays disclosed no broken bones, but she got a purple swollen lip and will be seeing an endodontist to check for root damage. Ship's response: They credited our account for $200. which took care of a few drinks and the "service charge" that I was going to cancel anyway at that point. In other words - a few drinks. No apologies. I still prefer RCI to NCL and definitely to Carnival, but it's all heading downhill. I guess it's an attempt to keep prices down by reducing food and service costs. Read Less
Sail Date December 2019
When we first arrived at check in for departure... everything was okay. We went to eat in the buffet dinning...the food was just okay and the cups were not clean.. cleaned them ourselves. We made it to our stateroom they were a bit dated ... Read More
When we first arrived at check in for departure... everything was okay. We went to eat in the buffet dinning...the food was just okay and the cups were not clean.. cleaned them ourselves. We made it to our stateroom they were a bit dated (itchy). The bathroom looked as if it was not cleaned properly...cleaned that ourselves...thank goodness we had our own cleaning supplies. My Fairlady Dining service was AMAZING! The waiter and his attendant were so attentive and sweet and kind...it's like they knew our every need without us speaking a word. Other staff on the ship treated my family and I like we were not even there. They made sure they took care of others before us. We had to flag them down for assistance and they simply approached others... almost like they were avoiding us. I know not once...not twice but more than a few times we were in line for something and they literally looked over us and proceeded to help the people behind us..like we were invisible. My mother and I went for the $2 alcoholic beverage and I sat there for at least 15 minutes before someone came to help me and I had to flag him down. Initially they told us we couldn't get it from that section but shortly after he told us that... he seated two ladies and took there orders and YES IT WAS THE SAME $2 beverages. Once I flagged him down he rolled his eyes and took his time over to our seating area. I wanted to say something but I kept my cool. Our room attendant was not any better until he wanted a tip. I asked for some ice....never seen it. When I ordered the ice he told me he'll bring it right away...about thirty minutes later there was a couple in the hallway and he simply asked them do you need more ice in your cup... STOPPED WHAT HE WAS DOING AND WENT TO GET THEM ICE! Okay, so when we ported at Cozumel we were one of the first ones in our stateroom area to leave our room...tell me why we get back 3 hours later our room is the only one not cleaned??????? And never got cleaned...he said he was leaving to go eat and have a good time... baffled is not even the word. Skip to the last night we went to get our pictures...when we get down to the floor to the photo shop we had to go through the jewelry store to get to the photos..WE WERE BEING WATCHED AND FOLLOWED...once we made it to the photos half of them were missing and they had the nerve to say "are you sure you took pictures". My brother lost it... at this point we were all fed up. I'm usually not the one for confrontation but at this point all that was out the window. Needless to say we never got the photos that we wanted and the only good parts if this trip was when we ported at our island destination and got OFF the ship.. oh and My Fairlady dinning. I will never take this ship again...I almost want to say this cruise line but they may not all be the same. We paid our money just like everyone else and we expect to be treated well just like everyone else. I can say our first cruise as a family was not a nice one. And we were a bit sad and disappointed. Read Less
Sail Date December 2019
My favorite part was My Fair Lady on the 4th floor! I love the server's that we had. The entertainment was great! Loved the comedian Steve White! He is hilarious! The ocean view room was so comfortable! This was my first ... Read More
My favorite part was My Fair Lady on the 4th floor! I love the server's that we had. The entertainment was great! Loved the comedian Steve White! He is hilarious! The ocean view room was so comfortable! This was my first time on a cruise! I would love to go back on Enchantment of the seas! It was so beautiful! I really loved going to Cozamel! I went to a Mexican restaurant that had wrestling match with two guys!! It was fun! The water is so beautiful blue! I was happy to be part of the celebration of the Royal Caribbean cruise lines! 50 years is quite an accomplishment! The cake was beautiful in the Windjammer Buffet and the little cakes in My Fair Lady! My favorite server was Tiger! Thank you Tiger for being so kind! I know you are new at being on a ship! You can do it! Read Less
Sail Date November 2019
We were part of a group of dancers that got together for a country western dance cruise. We had a balcony room with a balcony that was covered in rust. When we stood outside for the mandatory safety drill, everything on the deck seemed ... Read More
We were part of a group of dancers that got together for a country western dance cruise. We had a balcony room with a balcony that was covered in rust. When we stood outside for the mandatory safety drill, everything on the deck seemed to be covered in deep rust. Also crew started working at 7:30 AM with saws, hammers and grinders, etc. right below our room, waking us up! We were on VACATION. We wanted to sleep in on the sea day. Who in their right mind would schedule something like that so early! When you went to the theater, the spotlights kept roaming the audience, blinding us. I don't know who thought it was a good idea to blind the audience but WE DON'T like it!! If the lights were overhead and shining down on us, it wouldn't be so bad. But they are from the stage and shining directly in our eyes. Every activity from the ship was so loud, you could barely understand what was being said. The music being played late into the night in the Centrum kept us awake 3 floors and half the ship length distance. On the other hand, when our private group's country western band played, and if you stood 10 feet outside the door with the door open, you couldn't hear it any more. We had steel guitars, lead guitars, base guitars, drums, vocals, and yet we could hear it fine while we were dancing, we could talk to each other while we were dancing, and we did not disrupt anybody else's anything. Don't understand why the cruise ship thinks they have to bust everybody's eardrum for every activity they do. I told the lady that was doing the bingo one evening that her volume was so high I could not understand what she was saying. She said thank you very much, and the next day it was just as loud if not louder. We couldn't enjoy sunning ourselves by the pool because the music was so loud it was uncomfortable. We dance! We love music! Extremely loud music isn't music, it's noise. The cruise was blinding, deafening, an eyesore, and not very enchanting. That being said, the crew and staff were as good as it gets except for limiting the noise. Read Less
Sail Date November 2019
(Synopsis) Cruise: 4 night Western Caribbean with Royal Caribbean Ship: Enchantment of the Seas - somewhat rusty and dated, but very clean. Dining: too distracted by awesome steakhouse to eat in main dining room. Service: ... Read More
(Synopsis) Cruise: 4 night Western Caribbean with Royal Caribbean Ship: Enchantment of the Seas - somewhat rusty and dated, but very clean. Dining: too distracted by awesome steakhouse to eat in main dining room. Service: overall excellent, with exception of one disastrous lunch in Chops Grille. Entertainment, shopping: mediocre, but not a problem for us. Balcony Cabin: dated, but comfortable. Room larger than expected. Balcony smaller than expected, but big enough for cozy meal for two. Pros: Midsized ship, truly superior service shipwide (with only one exception), extraordinary steakhouse meals, larger stateroom than expected, seamless embarkation and disembarkation. Cons: Entertainment, shopping, and activities mediocre. Horrible lunchtime service at steakhouse. Shore excursion late, making us run for the (waiting) ship. !!! Don't let the list of cons fool you. We actually had a really great time on this cruise. See detailed review, below !!! My husband and I enjoyed our cruise aboard Royal Caribbean's midsize ship Enchantment of the Seas. It was our first-ever cruise and -- with the one exception of an awkward, unpleasant lunch on day 2 -- we couldn't have been happier with the ship, the food, the service, and our overall cruise experience.  The Ship: We really liked the size of Enchantment. During our cruise we saw about a dozen other ships at various times and they were all HUGE. We were glad that we weren't on a bigger ship, though we realize that onboard entertainment, dining, and shopping options may have been less than what are available on bigger ships. Those limitations didn't bother us. We weren't there to shop or to be entertained. Thankfully, we have an outstanding travel agent who warned us of reports that Enchantment was a bit of a rust bucket. But at the same time, she also assured us that the service on the ship more than makes up for its sporadically run-down and dated appearance. She's so right! While we would prefer not to see any rust, or mirror chips, or wobbly door handles when we pay to stay somewhere, we also saw that the ship was very clean. And after spending four nights onboard, my husband and I both came away feeling affectionate toward the ol' rust bucket.  The Food: First let me say that we didn't pay extra for any kind of restaurant package. Lesson learned. Newbie mistake. We ended up eating the majority of our meals at the ship's steakhouse, which we didn't even know existed prior to boarding, and I know we could have saved a lot of money if we had purchased a restaurant meal package In our first thirty minutes on the ship we were pulled aside by a representative of Chops Grille and convinced to make reservations for dinner that night. I didn't appreciate the hard sell at the time, but I ended up being very glad for it because our dinner experience was exceptional!! The food, the atmosphere, the service, it was all truly worth the extra money spent. We enjoyed it so much that we decided we would go back as many times as possible during our cruise. The next morning we booked a table for lunch. Unfortunately, that meal didn't go so well. In fact, it was really unpleasant. The food was still excellent, but our service was awful.  Why our Chops Grille LUNCH was a negative experience: We were made to feel unreasonable for eating lunch at 1:30pm, despite the fact that the timeslot was offered as a regular reservation option on the Royal Caribbean app.  Our server began our welcome by asking if we always eat so late, and gesturing around the dining room while pointing out that we were the only ones there -- except for one very nice man seated 18 inches to my left.  We were rushed through our four-course lunch. At one point our server actually dropped my husband's plate in front of him onto the table where it landed with an exasperated thud, then turned on his heel and stomped away and pitched a fit in the dining room, loudly exclaiming to another server "YOU take them! I have too much work to do! I have to polish the silver!"  After his fit, our server glared at us for what felt like ages as he crashed around in a large bin of flatware, just outside the entrance to what I presume was the kitchen, in preparation for the evening meal service. Royal Caribbean's excellent response to our Chops Grille complaint: I was appalled enough to go to Guest Services after our meal to speak to someone about our server. I felt very strongly that they should know how we had been treated. And I was bowled over by the response that we got.  The woman who runs the food services on the ship (I believe her name is Nadia) met with us almost immediately. She listened carefully to our complaints and was genuinely concerned about how she could go about repairing our opinion. She asked if we would come back to Chops that night for a meal on the house, to give them another shot. I was still so bothered by the behavior of our lunch server that I didn't want to go back again. I felt defensive for the Grille, and for the people there who had treated us so well the night before; I felt that the server was doing harm to both. So I declined Nadia's offer, believing that accepting a free meal would lessen the seriousness of our complaint; I did not want to be seen as a squeaky wheel trying to get a free meal. But Nadia asked us to reconsider, and explained that by declining we were refusing Chops an opportunity to make things right with us. So we reluctantly accepted, and went back for dinner, and I'm very glad that we did.  That night we were seated with our spectacular server from the night before -- Ron from the Philippines -- and had another very enjoyable meal. Just as he had been the night before, Ron was friendly, responsive without being intrusive, offered excellent suggestions based on our demonstrated likes, and overall made our time spent in Chops a relaxing, satisfying experience. We enjoyed this dinner so much that we made reservations while we were still at our table to have dinner there again, on the final night of the cruise. We both left this cruise wishing that we had a Chops Grille near our home. Main Dining, Room Service, and Buffet: Our one regret about this cruise is that we never made it to the main dining room. We ordered room service for breakfast every morning, and once for dinner after a tiring adventure excursion -- great burgers!! There was a $7.95 room service fee plus the automatically charged 18% gratuity for having a hot meal delivered. Continental breakfast was delivered at no charge. We did try Windjammer for lunch on the last day, which was the most crowded, chaotic experience of the entire trip -- entirely our fault, since we went at the busiest time of day. It was a real shock, since we had been accustomed to a more controlled and quiet dining experience up until that point. In the Windjammer buffet restaurant people were actually competing for tables. It had a free-for-all feel to it. You'd see several people heading for the same table from different directions, and the first to throw something down onto it was the winner. There were so many people trying to get to the food that there was no room for lines or any real attempt at organization. It was also the least clean place we saw on the ship -- but again, I can't really fault the crew because the throng of passengers attempting to lunch there left little room or opportunity for the crew to clean up behind them. Entertainment/Shopping: We didn't do much while onboard, except eat. We browsed all of the shops, but they didn't hold much interest for us since we don't buy much shiny, flashy, brand name merchandise. None of the shops had the few specific items (playing cards, Enchantment lapel pin, Tylenol/ibuprofen) that we did go looking for, specifically, while onboard. We did go to a comedian show, and part of a stage-to-screen Broadway musicals performance. But we really didn't find much about the entertainment options that appealed to us. We heard from other passengers that a higher caliber of entertainment options exists on other ships, but the lack thereof didn't much bother us this time because we weren't there to be entertained. We were there to focus on each other, and enjoy each other's company.  Shore Excursion: It was a short cruise, with only eight hours in Cozumel, so we only did one excursion. We chose the Monster Jeep jungle ride to a Mayan ruin, with a stop for lunch on the beach. The excursion was fun, but it started late, and then got us back to the ship late. Running the mile or so back to the ship -- knowing full well that it was past departure time and everyone was waiting on us -- was extremely stressful. Thankfully, Royal Caribbean lived up to their promise not to leave us behind if we were late due to an official Royal Caribbean excursion delay. The crew who let us back on board were clearly bothered by our lateness, but at least made an effort to be polite about it. Overall Cruise Experience: The service throughout the ship (except for that one lunch) was exceptional. Embarkation was streamlined, fast, and easy. Disembarkation was even faster, and easier! We chose to do the self-assisted departure and went from our stateroom on deck 7 all the way down to the ground and weren't slowed down at all until it was time to show our passports. That only took about three minutes of waiting and then we were off to the parking shuttle from there. Very fast, very easy. The shows, the shopping, and the onboard activities didn't interest us very much -- with the exception of the egg drop competition, which we would have enjoyed knowing about in time to plan and prepare.  As I mentioned above, we very much enjoyed (most of) our dining experiences. And we really liked spending time in our stateroom. The balcony was small, but we used it often -- choosing to sit out there, and to eat out there -- even though the weather for the duration of our cruse was cloudy/rainy. Our steward (Paul, I think he is from Haiti) was responsive and unobtrusive and took good care of us. The stateroom and the bathroom were both larger than we expected. And, while the entire place was kindof run down, and dated, it was clean and comfortable.  Things we will do differently next time: Consider purchasing a restaurant package. Be sure to pack our own Tylenol and Ziplocs for emergency ice packs. Look into downloading a movie or two to bring with us. Onboard television is lacking. We have already begun planning our next cruise, and are giving special consideration to Royal Caribbean based on our positive feelings about this (our very first) cruise. Read Less
Sail Date November 2019
We just got off this 5 day cruise. The staff is so good and friendly. They treat you well everywhere you go. You can tell that this is a well run ship that stresses customer service. I never noticed the rust or the oldness, the ... Read More
We just got off this 5 day cruise. The staff is so good and friendly. They treat you well everywhere you go. You can tell that this is a well run ship that stresses customer service. I never noticed the rust or the oldness, the ship is clean and well taken care of despite the oldness of the ship. This is our first Royal cruise after 5 on Carnival, I thought they were about the same although I think Royal does more upcharge type stuff then Carnival. The room was clean and the service was good. The dining room was good food and the service top notch. We really didnt eat in the Windjammer but once and it was okay. The little nook where you get pizza in the solarium was very good. The solarium area was good for adults although it did need better ventilation some how. It gets very humid in there. Overall the ship is good but based on past cruises it was a little small for how we like to cruise. Changing our port day to Progreso was not good, while the town is fine the setup to get to the beach is not, and the constant vendors drive you crazy. Overall we would do this again now that we know what to expect. The staff makes this a great little ship. Read Less
Sail Date October 2019
Food in Main dining was good for the most part. Breakfast slower and food a bit cold. Evening meal was better. Easy entrance and seating Buffet was crowded, food choice seemed limited. All dining areas appeared clean and service ... Read More
Food in Main dining was good for the most part. Breakfast slower and food a bit cold. Evening meal was better. Easy entrance and seating Buffet was crowded, food choice seemed limited. All dining areas appeared clean and service was food. Shows were pretty good. Ship overall seemed a bit worn and could use a make over. Outside areas had nice seating areas on the decks. Casino is Smokey as is normal on ships. Seemed fairly crowded but slots were available. Embarking was fairly smooth. Had to wait until 1:30 to get into the cabin. Keys left at the door but not a problem. Cabin has a working safe. Bathroom is tight but useable. Plenty of hot water for shower. Enough drawers and closets for a Five day cruise. Overall a decent cruise with smooth seas and fair temperatures. For us most any cruise is good if you make it good. Read Less
Sail Date October 2019
We needed a quick 5 day cruise to the Caribbean out of Galveston. We only needed one point to become Diamond Plus we booked a cheap room and choose a inside room after all it was only giving us 5 points and just one moved us up.i will say ... Read More
We needed a quick 5 day cruise to the Caribbean out of Galveston. We only needed one point to become Diamond Plus we booked a cheap room and choose a inside room after all it was only giving us 5 points and just one moved us up.i will say this made us number 26. Easy on. Easy off. Fastest we have ever experienced.the room was extremely small buttery clean in fact the whole ship was spotless. The mattress were comfortable and the pillows were fluffy. Dunno was our room steward. He was excellent. Gave us just what we needed, Windjammer was predictable but very good. Park cafe was easy to order and the food was good. We loved our main dining. We had Luke and Dennis! Wow they did a good job! Courtney in the Diamond lounge was fabulous!!! The cruise needed much work done to the outside of the ship. Many places was rusted where we tried to sit. The inside was always being cleaned and cared for. But we believe there was a drink waiter shortage.all in all it was very nice Read Less
Sail Date October 2019
We chose RC after taking a Carnval and Disney cruise in the past. Me and my 2 kids (15,5) traveled to Galveston from KC to board the ship and were pleasantly suprised by how quickly we boarded (reason #1 for 2 stars). The other great ... Read More
We chose RC after taking a Carnval and Disney cruise in the past. Me and my 2 kids (15,5) traveled to Galveston from KC to board the ship and were pleasantly suprised by how quickly we boarded (reason #1 for 2 stars). The other great experience was the dining experience. Our waiters and food were top notch! Other than that, nothing was very positive. Our stateroom was dated and creaked all night long. Balcony was dirty and slick with hair all over the floor. I wanted to buy a beverage package and was sent to 3 different lines where all service members helped the people ordering alcohol before me and my kids. Even though we arrived first. This was likely as th 18% grat was guaranteed. $10 tip for the WORST service. And guess what? Still no beverage.... This was only the beginning of the disappointment... Jump zone was closed due to wind for entire voyage. Rock wall opened 2 times in 5 days. The shows were all geared towards folks over 60 yrs and every single drink was over $16 with tip. EVERYTHING was an UPCHARGE, ice cream, fancy bar cocktails, EVERYTHING. They even charge $25 a towel if not returned back to pool officers. Our first port, Costa Maya was changed to Yucatan (where nothing was offerred). We had dolphins scheduled there and were told we could do dolphins elsewhere for EVEN MORE MONEY!!! Leaving us with NOTHING to do on the first island. Costa Maya was the reason we booked this cruise. I cannot stress enough how the disappointments kept coming and coming. Needless to say, Cozumel was gorgeous but we could have flown there for one day for half the cost and done more. This ship is old, rusty and has NOTHING but drinking and gambling to offer. Read Less
Sail Date September 2019
I was invited on this cruise by my cousin, it was a girls trip. I had been on a cruise before but it had been awhile and I didn't particularly plan to cruise again but so glad I did! We had a blast, the cruise director- Bobby- was ... Read More
I was invited on this cruise by my cousin, it was a girls trip. I had been on a cruise before but it had been awhile and I didn't particularly plan to cruise again but so glad I did! We had a blast, the cruise director- Bobby- was amazing and we barely had a minute of down time the whole trip. Plenty of activities for everyone in our group whether solo or together. Our wait staff was fantastic, we had Ygnacio and Bishal for the duration of the trip and they did a fabulous job of making sure everyone enjoyed their dinner and got plenty to eat- too much! Our cabin steward Rodney was a sweetheart and went out of his way to keep our cabin ordered and get us whatever we requested. The photographers were plentiful and ready to join in the fun, we had 2- Rexwil and David who even got in the pictures with us! So much fun! We purchased the Key as a group and embarkation and debarkation couldn't have been easier. On departure day we were escorted right to the front of the line and sent to the dining room for a lovely lunch while hundreds of other cruisers were still waiting to get on the ship. I had the drink package so plenty of contact with the bartenders and I think they did pretty good work, I never waited long to get a drink and for the most part they were really good. All in all a very memorable vacation and one I can't wait to do again! Read Less
Sail Date September 2019
The Enchantment of the Seas isn't Royal Caribbean's newest or largest ship by any means. It is however a great ship that is well run, efficient and most definitely fun. For a great relaxed couple cruise the Enchantment of the ... Read More
The Enchantment of the Seas isn't Royal Caribbean's newest or largest ship by any means. It is however a great ship that is well run, efficient and most definitely fun. For a great relaxed couple cruise the Enchantment of the Seas is a great choice. While it lacks the water slides and other features of the bigger ships it makes up for it with a relaxed vibe that just works. The entertainment was a good mix of comics and musical performances that we found enjoyable each night without any repetition. The food was good. Not amazing, but still a good dining experience. We reccomend taking advantage of this ship for a short cruise big on relaxation. A great ship just to relax and get into the cruise experience the Enchantment of the Seas is a ship we have already booked a return cruise on in the very near future. That should say a lot about how strongly we reccomend this ship. Read Less
Sail Date September 2019
We've sailed on Princess five times and we wanted to give Royal Caribbean (RC) a try. This was a 4-night cruise out of genteel Galveston to Cozumel only. Before the cruise we stayed one night at the charming Tremont House Hotel and ... Read More
We've sailed on Princess five times and we wanted to give Royal Caribbean (RC) a try. This was a 4-night cruise out of genteel Galveston to Cozumel only. Before the cruise we stayed one night at the charming Tremont House Hotel and parked the car at their luxurious sister hotel, The Galvez. Parking was only $18 total for all five nights, garage parking. The Galvez provided a free shuttle between hotels and to and from the port. Embarkation on the Enchantment was fast and efficient and we were on-board in half an hour at 11 a.m. We had an ocean view room on Deck 3. Room is about the same size as on Princess, but the bed was lumpy and uncomfortable. Also, unlike Princess, the 'king size' bed is actually two metal framed cots just pushed together. The metal legs underneath will not allow you to slide your suitcase under the bed. Food in the Windjammer buffet was pretty good, with a large variety of items. However, the offerings didn't change much from day to day; Princess seems to offer new selections daily. The 'Asian Food' section had only Indian dishes which did not change day after day. RC should really call this the 'Indian Food' section, as there was never any Thai or Chinese food items. The Windjammer was always crowded and finding a good seat was sometimes difficult. But the waiters and waitresses were all terrific and always ready to refill your glass with lemonade or a fresh coffee with a smile. They seemed much happier to help than some of the staff on our Princess cruises. Late night snacks at the Park Cafe were limited in choices and there were often 20 or 30 people waiting in line. Some of the tables around the solarium were filled with dirty dishes. We do not fault the overworked staff; this is a RC management problem. The fitness center was first rate with new equipment. The singer in the relaxing Schooner Bar was pretty good. The comedians were just ok. The seats in the main theater were wide and comfortable with a nice drink holder -- very classy. But the live musical "Can't Stop The Rock" is dated and boring. The talented singers and dancers are forced to perform movie tunes that you have never heard of while jumping around what appears to be some old construction scaffolding. Come on RC, after 10 years it's time to update your shows! Disembarkation was slow. One of the three elevators was always out of order and everyone was forced to walk down a flight of stairs and wind around one side of the ship and out to the other side in order to leave. Enchantment was launched in 1997 when Bill Clinton was president. Despite some updates the ship is showing its age. Apparently RC considers Galveston a secondary market and so they have positioned the smaller, rust-stained Enchantment in that lesser port. We plan on a couple of long cruises next year, and wanted to see how Royal Caribbean ("RC") compared to Princess. With a much more comfortable bed, greater food variety, more venues and things to do, we will probably go with Princess. Read Less
Sail Date September 2019
I was on a 5-night cruise out of Galveston with ports in Costa Maya and Cozumel. This was my second time on Enchantment (my first was in 2006). This trip was a girls' trip with three of my friends. We stayed at Harbor House hotel ... Read More
I was on a 5-night cruise out of Galveston with ports in Costa Maya and Cozumel. This was my second time on Enchantment (my first was in 2006). This trip was a girls' trip with three of my friends. We stayed at Harbor House hotel the night before the cruise and parked at her sister hotel, The Galvez ($20 for 5 nights, garage parking). The hotel provided a free shuttle to and from the port. Embarkation was delayed about an hour due to a coast guard inspection. We waited in the lounge after checking in at the port. Since this was my second cruise on Royal, I was Gold, which shortened the wait. We had lunch reservations at Chops. The food was some of the best I had on the ship. We especially liked the cheese tater tots. Royal still does a traditional muster drill outdoors (in the heat and sun of Galveston) but you no longer need to bring your life vest. I had not been to Costa Maya before. We took a cab to the beach. The village near the port is a poor village and the beach clubs aren't fancy. I was worried about heat but there was a great breeze off the ocean. There were plenty of beach chairs in the shade. We found a beach club without a cover charge, where we just paid for our food and drinks. I had a massage on the beach - it was supposed to be an hour but it was more like 30 minutes, so keep an eye on the time if you care about that. This is not a spa massage - she used baby oil - but it felt good. There was no stinky seaweed at the beach (it looks like they put up a fence in the ocean to keep the seaweed out). This was my third time in Cozumel. We did a four-hour private snorkel tour with Chichi Charters. Amazing! I highly recommend it! Afterward we took a cab to La Chosa for lunch. The tropical fish (red snapper) was delicious. And I loved the avocado pie (a frozen dessert!). On the ship, we ate in the dining room a couple of times and ate several times at the buffet. The food was good. Some was better than others, but I never went hungry. The Indian food at the buffet was especially good. I had the soda package and was glad to see they have added a Coke Freestyle machine. Anyone can get water out of the machine. You'll need your provided Royal cup for drinks (many kinds of soda, seltzer water, flavorings). I also carried on bottled water, and it was handy to have it in my room fridge (up to 12 bottles/cans per stateroom). We enjoyed the live music, especially at the piano bar (Schooner Bar) and in the Centrum. The musical stage shows were good but not great. I was disappointed in the variety of evening shows - two nights were musical shows with the onboard cast, the other three nights were all comedians. My favorite spot on the ship is still the relaxation room at the Spa. Anyone can use it. You can relax on a lounge chair while overlooking the aft of the ship. I used the gym one time and it was the best view I've ever had while doing cardio. I also took advantage of the walking track above the pool deck. The ship is showing her age, but I can tell they've made some updates. I'd definitely recommended this cruise for adults. For kids, there's a pool and the kids club, but not many activities for kids. We were able to find a table for breakfast at the buffet on disembarkation day. We had a bit of a wait in the lounge, but were off the ship only 15 minutes later than scheduled (delayed due to lightning). All in all, a relaxing and enjoyable cruise! Read Less
Sail Date September 2019
We just got back from a 5 day cruise on the Enchantment. It was my husband and I with our 2 kids (9 and 11). We had an overall fun trip. We have cruised a lot in the past but this was our first time with RC. The ship had great customer ... Read More
We just got back from a 5 day cruise on the Enchantment. It was my husband and I with our 2 kids (9 and 11). We had an overall fun trip. We have cruised a lot in the past but this was our first time with RC. The ship had great customer service. It was clean and well maintained. The buffet was very overcrowded, My kids got run over, we had trouble getting to the food and finding a table. The buffet food was average with little variety. The main dining food was outstanding with a large variety. We had the best waiters we have ever had on a cruise before (Sanjay and Miroslav, table 79). We booked the Galley tour at a discount after boarding. The tour was fun and the bottomless mimosas were nice. The theater shows were entertaining and kids really enjoyed. We usually love going to art auctions but skipped the one on this ship. The auction was kicked out of their normal room and moved to narrow spot by a major walkway with limited seating. The casino was tiny and I have never lost my money quicker. My kids loved the rock climbing/trampoline and there was never a line. They also liked the kids club. Just be aware, the kids club filled up and I did see them turning away kids multiple times. The ship had 3 pools of which we were hardly able to use. The adults only pool was in a very hot enclosed area. The main pool was either too crowded or used for pool games. The kids pool was closed and drained often bc babies kept pooping in it. Our room was 8089, an upgraded ocean view with floor to ceiling windows. It was centrally located close to everything. Our Steward did a great job keeping the room clean and restocked with plush/soft/clean towels. The cabin felt spacious for a cruise ship. The main queen bed was 2 mismatched mattresses pushed together and my husband kept rolling into the middle crack. A sewage smell was coming from the bath floor drains the entire trip. Our bedding smelled like sewage. We complained and they quickly changed out the bedding. The manager came to apologize. The room was noisy. We had noise from the pool deck above, music blasting from the centrum at all hours, and a crying baby next door. We loved Costa Maya. We exited the port through a pastry shop and took a taxi to the Crazy Lobster. The beach was not crowded and the food was good with cheap Coronas. We were able to snorkle and saw lots of fish in their enclosed swimming area. No seaweed in the water. The area around Crazy Lobster had the best prices on Souviners. We went to Mr Sanchos in Cozumel for the 2nd time. The beach and water were beautiful. We were also able to snorkle here with fish in the water. The grilled shrimp was great but took 45 minutes to get. It took several hours to get my guacamole order. The mixed drinks contained no alcohol and were too sweet. We stuck with drinking beer. The boarding was awful. We picked a boarding time of 10:30 when registering many months ago. We showed up at 10:30 but didn't get on until 1 PM. They held us in a large room for several hours. The gold, plat, emerald members were all called before us. The deboarding was also unpleasant. We were in a long line that wrapped around the whole ship. The line finally ended with us having to drag our luggage down the stairs. We overall had a pleasant family vacation but will not go on this ship again and will most likely not go on Royal Caribbean again. Read Less
Sail Date September 2019
My husband and I just returned from our 5 day cruise to Progreso and Cozumel. It was a nice relaxing time. Boarding was painless . We enjoyed drinks and meeting people right away . Staff were extremely friendly and always will to help . ... Read More
My husband and I just returned from our 5 day cruise to Progreso and Cozumel. It was a nice relaxing time. Boarding was painless . We enjoyed drinks and meeting people right away . Staff were extremely friendly and always will to help . The ship itself is one of the oldest in Royal Caribbean’s fleet and it shows in areas . Each day one of the pools was closed for some type of repair . Bummer ! Entertainment was OK , nothing horrible just OK . The Casino is very small as were most of the bars. Good thing that there were lots of bars ! The cabins were our biggest disappointment ! The bed was two metal fold out cots with a mattress as hard as a rock on them pushed together . That first night was HORRIBLE ! It was like sleeping on a sheet of plywood, I really thought the mattress was a box spring . We went to guest services because there was no way my hips and back could do even one more night let alone 4 . They said someone would bring some mattress pads . 6 mattress pads later and 8 pillows that we put under the sheets made the bed tolerable. That is my biggest complaint and the one reason I will not book again on this ship . The food was your average buffet style food . Even a picky eater like me found things to eat . All and all this trip was about relaxing and doing nothing which is exactly what we did . We didn’t get off in Progreso , we had been told there was really nothing there which other passengers confirmed after we left that port . In Cozumel we did a little shopping , got some get deals then headed back to boat for free drinks and food . Exiting the boat in end was fairly painless too . Get a porter to get your bags in Customs because they know how to get you in and out of there ! Well worth a $10 tip ! Read Less
Sail Date August 2019
My wife and I went on the Enchantment out of Galveston with our adult children. Boarding in Galveston was extremely easy.Our sea passes were scanned and we were cleared to board. The room key/set sail cards were already in our cabins. ... Read More
My wife and I went on the Enchantment out of Galveston with our adult children. Boarding in Galveston was extremely easy.Our sea passes were scanned and we were cleared to board. The room key/set sail cards were already in our cabins. Eventhough the ship is older it is well maintained and appears to have been updated recently. We all had inside cabins on deck 3. Our attendant was nice and we were happy with him. The cabins were quiet. My only complaint is that the room safe locked with the sea pass card not a pin code. That meant either my wife or I had to open the safe with the card that locked it. On other cruises we enjoy hanging out in the solarium. On this ship, the solarium is enclosed which means it is especially hot and humid. The entertainement was great especially the comedians. In terms of food service, The food in the Windjammer was typical and it did seem more crowded than the larger ships for breakfast and lunch. We never had difficulty finding a table for 5. The cafe in the Solarium always had a line, sometimes long. They seemed to run out of pizza quickly and there was usually a wait. Dining room food was typical. Our waiter was outstanding and went above and beyond! We did purchase an upgrade for surf and turf at a discount which was excellent. Speaking of extras, one annoying thing is the constant selling of extras by the head waiter. We are Diamond members and enjoyed the Diamond club and Happy hour. Overall it was a great cruise! Read Less
Sail Date August 2019
(I've been cruising for 34 years, been on 50+ cruises) To be honest, I would not have chosen this particular ship for my family just because of the age of the ship and lack of certain "kid-friendly" amenities BUT a crew ... Read More
(I've been cruising for 34 years, been on 50+ cruises) To be honest, I would not have chosen this particular ship for my family just because of the age of the ship and lack of certain "kid-friendly" amenities BUT a crew member we met a few years back who we absolutely loved started a contract on EOS so we booked to cruise with him again and I am SO glad we did! We had a group of 8 people, my husband and I are in our 40's and we had kids with us aged 11 - 21. This was the 1st time the younger ones had ever been on a cruise without all the bells and whistles of water slides and sports courts, and they all enjoyed themselves! There were a lot of kids their age on our sailing so they kept busy. They enjoyed the Teen club. As others have mentioned, the outside of the ship could definitely use a paint job as it's quite rusty BUT the inside is beautiful. The character and décor of the lounges and dining rooms are superb. The food is hands down better than Carnival...good, some great, but not fantastic. What made this cruise so enjoyable and memorable was the staff. Everyone from the officers, to the people cleaning the railings were always smiling and friendly and genuinely seemed as though they wanted to be there. We had fantastic service everywhere we went...bar service, room steward, dining room, even guest services! This ship may not have all the fancy new stuff but it makes up for it in the service department. Our cabin was on deck 3 mid-ship, outside. Cabin was in nice shape, plenty of storage & nice big window. Bathroom was also nice, plenty of space and great water pressure in the shower. We thought the live entertainment on the ship was fantastic. Reggae band out by the pool is great, be sure not to miss the night they perform at Boleros...wow, great vocals! There's also a live band in the centrum each night, a live band in Boleros and a piano player who was fantastic in the Schooner Bar. There's also the usual Broadway style shows which we enjoyed, karaoke, comedy shows and various trivia times and other game show type events hosted by the cruise staff. On sea days there was entertainment poolside, one thing I had never seen before in my 30+ years of cruising, they had an officer vs. passenger water volleyball game! It was great seeing the officers in their uniform tops with trunks interacting with the passengers. Costa Maya and Cozumel are nice places with a variety of things to do. We've been to Cozumel each year for the past 5 years and go to Paradise Beach every time. In Costa Maya we've done the dolphin swim and dune buggies so now we usually just hang out at the port and enjoy the pool and restaurants. Embarkation and Debarkation were typical, always seems quicker getting on the ship! We carried our own luggage on and off which works for us. I heard fellow passengers complaining about the ship, mainly about the size and I heard kids tell their parents "this ship sucks!" All I can say is that I guess everyone has their preferences. I've been on ships of all sizes and varying amenities. I've cruised with Carnival, Princess, Holland America, Norwegian, Celebrity and Royal Caribbean and I thoroughly enjoyed this vacation. I really enjoyed the more intimate personalized service which I feel they are able to provide on this ship because of the size. If you appreciate great service and are willing to sacrifice the water slides, etc...then give this ship a try I don't think you'll be disappointed! Enchantment of the Seas is small in comparison to it's fleet mates but what it lacks in size it more than makes up for it in service and character. Bravo Enchantment staff! I'm looking forward to cruising on the Enchantment again :-) Read Less
Sail Date August 2019
This was my first cruise. I expected daily activities for all ages. My 8year old son did not enjoy the kids place. They did not have entertaining activities for the kids. The first day he said the staff told them the first two days would ... Read More
This was my first cruise. I expected daily activities for all ages. My 8year old son did not enjoy the kids place. They did not have entertaining activities for the kids. The first day he said the staff told them the first two days would be boring. The arcade was a complete joke. It literally has 6 games in a tiny room. Online they advertise this as a cool perk. It was as if they were not prepared for this cruise. The pool area was very small to accommodate everyone. No slides or music. The pool area should always be party atmosphere not just a one night event. Everyone we spoke to felt the exact same way. Prior to the cruise all my friends kept telling me. The ship is sooo huge it will take you several days to see everything WRONG. By the second day we had seen everything and knew what to expect. The late night snack place was a joke. 50 plus people waiting in line for two mini slices of pizza each night. I saw teenagers bored out of their mind riding up and down the elevators for entertainment. Which was limited because the elevators were broken. The most positive thing on the ship is the staff. Wenworth made sure I had everything I needed in my room. The dinner waiters Alexis and Iketu was perfect. Ephraim in the bar on deck 6 makes the best drinks. This was not my idea of what a cruise is about. Unfortunately there is nothing to watch on tv unless you want to watch previous recording of what happened in the theater the night before. You are forced to buy the internet package to stream netflix. Read Less
Sail Date July 2019
My Husband and I were so excited to try a Royal Caribbean cruise. We have been on many cruises in the past but always with Carnival. We were told by many of our friends that we would never go back to Carnival after cruising with Royal ... Read More
My Husband and I were so excited to try a Royal Caribbean cruise. We have been on many cruises in the past but always with Carnival. We were told by many of our friends that we would never go back to Carnival after cruising with Royal Caribbean. This statement was false in every way. When we first boarded the ship we went directly to our cabin. Wow we thought the Carnival cabins and bathrooms were small until we entered EOS cabin. There was barely enough space to change clothes and your knees hit the wall in the bathroom. Also not to mention that the bathroom smelled like urine. We are 40 plus yr old adults who love arcades. We bought a package for 80. To get 100 for the arcade. When we finally located the arcade we were highly disappointed. There was only 1 game and 5 or 6 crane games. After spending 30 minutes in line at the customer service desk We were given a refund. We were so use to the amazing arcades on Carnival boats that our disappoint snow balled from there. On carnival ships there are several locations for dinning and they have a system to where everyone waits their turn. The windjammer, without a doubt, was the worst organized buffet we have ever seen!!! It was a mad house. People jumping in front of you left and right. Since there wasn't a lot of options to eat on this ship we tried to make due. Once we finally found a table to dine we were interrupted multiple times by servers trying to up sell you on Chops fine dinning. Since we're not meat eaters it was so annoying to be asked over and over again. The food was the worse cruise food we had ever had. The only thing we liked about the windjammer was the attendant who stood out front and made you sanitize your hands before entering. There was barely any activities to do on this ship. Carnival had separate dance clubs, comedy clubs, piano bars, and shows every night in the theater. Since everyone highly appraised RC we expected so much more then what Carnival had to offer. I know most people don't watch tv in their rooms while on a cruise but we like to retire in our room for some rest and relaxing. Unfortunately there is nothing to watch on their tv's unless you want to watch previous recording of what happened in the theater the night before. Carnival arltleast had a few channels and pay per view. We streamed net flix on our phone and watch tv on our phone that way. For 6 months we were so excited to try RC but felt like a floating time share. It was the worst cruise we had ever taken. The only thing we know for sure is we will book our next cruise back with Carnival. Read Less
Sail Date July 2019
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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