This was our 6th cruise and have loved all previous cruises. This was our first with MSC. The first day was terrible. I queued for nearly two hours to speak to guest services. The man that served me was unbelievably rude and purposely unhelpful. He was so arrogant and spoke to me as if I was annoying and irrelevant and that my problem was not his problem. I guess that just set the mood for the ...