We have not even sailed yet and I am so frustrated I want to leave. Every restaurant is booked. Here’s the big kicker: I PAID for two alcohol packages and a juice package. I have proof that I paid for it. They don’t show it and because they don’t see it they are not honoring my proof. I am now expected to pay for the packages twice!!! Never again will I book with Royal Caribbean! Only after they ...
We want to keep this short:
Staff is still an 8 out of 10. Thank you, Celebrity Cruises.
We have now decided to not book Celebrity again due to one big problem and a few small.
The big problem is the food. Main Dining Room was so bad on 6 out of 12 nights. The other nights were - let's say okay.
Nothing compares to years ago. It's just sad and bad.
Further problems included ...
We chose this cruise based on the ship and the length of time for the trip which was 12 nights. There were many good things about this adventure such as the solarium and the service…the staff really works hard to keep everyone happy. We ate at 2 specialty restaurants called Tuscan and Murano and the food and service was excellent…there were 4 in our group and we all felt the meal at Murano was the ...
Crew was outstanding and tried very hard to be accommodating. Many of staff in windjammer and dining rooms were very helpful and attentive. However, feel that upper management made terrible choices as regards food choices and it felt like RCI didn't care that there was essentially no food option for lunch after 3pm or after 8pm other than park cafe. RCI should be embarrassed to call that an ...
We chose this cruise because it was school vacation week and we wanted to take a cruise longer than a week. The ship itself was very clean and the staff were exceptional. The decor is a bit outdated, felt like a casino in the mid west. The outdoor pool is small. The deck layout around it very crowded. The solarium pool is also small. The activities on board were geared for an older crowd. The ...
We were being very careful on the cruise only eating at chops 5 nights and main dining 3 times at 2 top tables. Only took 3 excursions with 1 to beach and 2 on crowded buses with only Royal passengers. Got off ship and immediately got sick with Covid and to go into hospital for 2 days.
Called Royal to complain but they were not interested in hearing our complaints. So reported event to ...
Cruise was fine til I broke 2 toes after I fell transitioning from the Hot tube to the deck. there was an area that was uneven and there were no wet floor signs. I think the deck is slippery and I have very good balance and haven't fallen on over 20 years. Medical staff were great but I was in a boot and wheelchair for the rest of the cruise. Dinning staff were excellent and staff in general ...
Our cabin steward was great and our dining room waiters are great but the pool attendants and buffet attendants left a lot to be desired.
The main problem that we encounter with Holland American is that there are pool chair hogs with chairs being blocked out and no attendant is interested in sorting this out.. On one afternoon I counted 222 chairs across from us that never had anyone in them ...
We were finally able to take our cruise on the Celebrity Silhouette after a two year hiatus due to COVID. Headed to Fort Lauderdale the day before our departure. Stayed at the Riverside Hotel for the one night prior to our cruise. Excellent location right on Las Olas Boulevard. The hotel was very nice. Highly recommend. We had a departure time of 1:30pm but had already had our transportation ...
I am writing this from our cabin on our last day of this cruise. All ports were stopped at in the order on the schedule. Not one drop of rain while in port. Was told by the staff who stand and direct people to the ship that there were 936 passengers. It was so evident in no lines to check in, get on the ship, get off the ship at each port, RARELY shared an elevator with anyone even going ...