3 Fort Lauderdale (Port Everglades) Norwegian Jewel Cruise Reviews

Our second NCL cruise 6th cruise total. I want to write this from the perspective of what I want to learn when I read these reviews so here goes. My husband and I surprised two friends with this cruise, their first. Cabins: We were in ... Read More
Our second NCL cruise 6th cruise total. I want to write this from the perspective of what I want to learn when I read these reviews so here goes. My husband and I surprised two friends with this cruise, their first. Cabins: We were in Aft cabin 10668. Nice larger balcony and half covered. Good: it was larger then normal balconies Bad: food ended up on on balcony since the outdoor dining area was 2 decks up...kid food mostly...rice krispies and fruit loops. Our cabin steward said it was not usually to have broken glass to clean up. SO I recommend Deck 9 for the larger balcony and almost fully covered so no one can look down at you and no food ends up on the balcony. Food: We are foodies so that we liked the food says something. The two MDR's were good, Teppanyaki was the best, I liked Cagneys but my traveling companions were less impressed but I would say it had to do with the cuts of beef they ordered. The service was great..we brought wine down earlier to be decanted and it was done. Le Bistro...snobby waiter who BTW did not decant our wine earlier even though we brought it a couple hours early. Ok food. Mama's italian is NOT worth the cover, Tango's was however. Breakfast buffet was a madhouse but it was expected. Entertainment: Cirque show was worth getting the 1/2 hour early and yes sit above row 15. Comedian...not that funny but the magician was VERY funny. New acapella group Cat's Meow was very good. The BAR acts were BAD. Excursions: All NCL excursions -Roatan - kayak snorkeling was good because the guides were GREAT! Belize - New River to Lamani was TOO LONG on the river but the ruins and lunch were good. Costa Maya - Catamaran snorkeling was good (not great for lots of fish but good) but the guides were GREAT. Well worth the price of admission there. All in all I'd give the trip a B+. Not my favorite itinerary with 2 days at sea which I do not think NCL fills with many good activities. Read Less
Sail Date March 2010
We just returned from a week cruise on the Jewel. We booked 8 cabins and had 16 people in out group.The ship was fine. The customer service was horrible. The steward was never around and and turned the cabin down 1/2 the time. Ice? ... Read More
We just returned from a week cruise on the Jewel. We booked 8 cabins and had 16 people in out group.The ship was fine. The customer service was horrible. The steward was never around and and turned the cabin down 1/2 the time. Ice? Forget about. When you do get it, it takes 40 minutes. You will become familiar with the term "no". Examples. . . This is freestyle can we get a dinner reservation at 7? "No." 7:30? "No". Can we order our free group picture. You know the one you promised us in writing of which we have a copy to show you... "No". Do you know where our luggage is? "No". Can we get an extra beach towel and another water glass? "No" Getting dining room reservations for our group of 16 people (8 cabins) required repeated calls tot he hotel director. On past cruises, I never had to contact the hotel director, on this cruise I had to contact him 3 times. Trying to get the free group photo took an entire day even with proper paperwork. That also required a call to the hotel director..so let's make it four. Getting ice in our room was a major task and let's not forget the extra beach towel (our room came with one towel for two people). The is ok and there is plenty of it. The best food is in the specialty restaurants. The steak house is great the others pale in comparison. The Wii system they promise is either broken our occupied. There is one show that is worth seeing and that is on the last night, Cirque Bijou. The room was nice. We were in the rear of the ship and had a balcony. The tv stated we had moderate seas up to 7 ft but when we went on the bridge tour the captain showed us the instrument panel that indicated 12ft seas. Overall, I would book on another cruise line. I cruise because I do not want hassles or grief. I got just that. I would book on Holland America or Celebrity over NCL. Heck, I had better customer service on Carnival. Read Less
Sail Date November 2009
This cruise was a last minute decision. My best friend called to say that she and her daughter (age 8) were planning a cruise over Spring Break and asked if we would like to join them. Since we all live in Florida, it's pretty easy ... Read More
This cruise was a last minute decision. My best friend called to say that she and her daughter (age 8) were planning a cruise over Spring Break and asked if we would like to join them. Since we all live in Florida, it's pretty easy for us to hop on a ship anytime we feel like it, so we said sure. My friend was initially looking at cruises on Royal Caribbean, but I found the 5 day Western Caribbean on the Jewel and convinced her that it was a better bet, based on our amazing experience on the Jewel's sister ship, the Pearl. Boy, was I ever wrong! We arrived at the port just as it was starting to rain, but got our luggage onto a full cart before heading into the terminal. When our luggage arrived at our room, it was so soaking wet that the clothing inside was actually damp. I'm not talking about cheap luggage either. This tells me that the porters did nothing to try and protect the luggage and that it was obviously left standing in the rain for an extended period of time. Check-in was relatively painless, so things were off to a good start. We enjoyed the day until dinner, when we dined at Azura. Everyone's entree was delivered together, except mine, which arrived approximately 15 minutes after everyone else's and then only after my flagging down the waiter, who basically ignored us after serving the first three entrees. When we arrived back at our stateroom for the evening to a bed that wasn't turned down, I was horrified by stained, old and pilly sheets on the bed. I had to call someone at midnight to come and change the linens and as they were changing them, they had to fix the pillow tops as well. When two twin beds are pushed together to make a queen, the pillow tops from both twin beds are supposed to be spread across both beds so you can't feel the crack between the two beds. This wasn't done when the room was originally made up. They just pushed the two beds together and threw a sheet over the whole thing. Entertainment was just average. Some acts were better than others. Don Dunn was a pleasure, Cirque Bijou and Band on the Run ware cool, and the Second City troupe was great. Didn't care for the Cat's Pajamas or the comedian. Even the late night comedy show wasn't that great. The staff overall was either inattentive or downright rude, with a very few exceptions. There were a couple of people who were very friendly and actually greeted us by name, but they were few and far between. Most acted like we were bothering them if we asked a question or requested anything that there wasn't an extra charge for. I even had one member of the cruise director's staff call me "cheap" because I purchased the least expensive Bingo package. I won a dinner at La Bistro in the Cruise Rewards raffle and asked if I could use it for the Jazz Brunch on the last sea day, which I wanted to attend anyway. I made a reservation in the latter part of the timeframe and was actually a little late because of another activity, but the band was still playing and we were seated. The band was so loud that it was unpleasant and we were happy that they were wrapping up shortly after we arrived. What we didn't expect was the staff basically ignoring us and cleaning up the buffet tables while we (and several other tables) were still eating. If I had paid for this experience, I would have demanded a refund. The service was appalling and the wait staff was extremely rude. The last night of the cruise was a "formal" night and since most everyone who was dressed up was having dinner and it was the last night of the cruise, we decided to venture to Azura once again since we were dressed pretty casually. My husband was asked to go change his pants because he was wearing shorts. Meanwhile, there were at least a dozen people already dining that were wearing shorts and we pointed out that if they were going to enforce the rule for one person, they should enforce it for everyone. This is the just the big stuff. There were countless other little problems that I won't go into in detail, such as dirty glasses on tables, silverware with food still stuck to it, unfilled ice buckets in staterooms, etc. Overall, horrible experience. Disembarkation was pretty smooth, although the porters at the terminal were very pushy and tried to force us to use them (and tip them), when we were perfectly capable of getting our luggage to our car on our own. I did purchase the cruise reward early in the cruise, so I (or someone else since it is transferable) will be cruising with NCL again, but rest assured that it will not be on the Jewel! Read Less
Sail Date March 2009
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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