2 Helpful Votes
Sail Date: May 2016
This was our first transatlantic cruise and I wasn't sure if we would get bored. But there was plenty to do including bridge lessons and bridge games. There were times that were disorganized such as going out on excursions and in ... Read More
This was our first transatlantic cruise and I wasn't sure if we would get bored. But there was plenty to do including bridge lessons and bridge games. There were times that were disorganized such as going out on excursions and in the Azores it took over an hour to return to the ship because of the security process. But it is a beautiful ship and we enjoyed ourselves. The food was very good and the staff was friendly and tried to make our cruise pleasant. The entertainment was also very good and a few of the shows were excellent. Disembarkation was in Southampton England. Because we were immigration checked our passports on the ship it went smoothly. However the process for doing this was quite long and used up a sea day while waiting to be checked. The excursions we chose were informative and quite nice. We especially enjoyed Paris. Read Less
3 Helpful Votes
Sail Date: May 2016
If you are considering booking a wedding with Royal Carribean DON'T and please consider the following. Disclaimer: I DO TIE MY EXPERIENCE WITH ROYAL ROMANCE DIRECTLY WITH THE CRUISE AS A WHOLE. First off there is a ... Read More
If you are considering booking a wedding with Royal Carribean DON'T and please consider the following. Disclaimer: I DO TIE MY EXPERIENCE WITH ROYAL ROMANCE DIRECTLY WITH THE CRUISE AS A WHOLE. First off there is a brochure/downloadable pdf on the Royal Carribean website that paints it all as a well oiled machine. As though it is all worked out and everything will be taken care of. This is wrong. You might as well throw this document in the trash. I can not tell you how many times I had someone say "oh, we need to change that on the brochure". My response: "That's not my fault." You have to spend half your time at guest services making sure that you get what you paid for or what was advertised to you. They really make you work for it too, finding any excuse to not give you the advertised prices. Pre wedding communication with Ingrid at Royal Romance/Weddings was horrible. She had no idea about how things worked from the start. I wanted to schedule spa/salon appointments prior to the cruise, as they were advertised in not only the downloadable royal wedding pdf but a second list of services that she sent me. We were getting married on the second day of the cruise so it was important to have that scheduled ahead of time. She then told me this had to be scheduled on board and that she could not assure me that there would be a person to do the "specialty makeup" that was advertised on both documents. So, I was to make that the first place I went on cruise day, go to the salon and schedule appointments for the following day and hope the did not fill up before we could. When we got on the ship we did as instructed and she got scheduled but on the next day when she showed up for her appointment, they asked where her makeup bag was. They wanted her to use her makeup and brushes. Fine, whatever! They sent someone to the room to get them. It was her wedding day, not going to let a little thing like that ruin it. The day after the wedding i was reveiwing my bill on the cruise so far and I noticed that the amount charged for both hair and makeup was more than advertised in "the pdf". I called and asked why the prices were higher than advertised and was told that if i wanted to get those prices i needed to book before the cruise...I explained that i was told i couldnt pre book those services and the phonecalls start, trying to figure out whats going on. This person calls that person , and that person calls the next one. After arguing with two or three different people the manager of the spa calls me and tells me they have now applied the advertised rates to my account but...There was also a discount advertised in "the pdf" saying that people that purchased a wedding package would get 10% off first spa treatment, 20% off second and 30% off third. So now I have to convince her that these discounts (which I have mentioned several times already) need to be applied. I finally get it all charged to me correctly after 2 days of arguing with them. When you buy a wedding package you get an hour of photography included. You will have the opportunity to purchase these photos. The exact same thing happened with this as with the Spa treatments. on this one I told Ingrid that I wanted to use our Honeymoon registry money that has purchases specifically for photos to pre purchase the wedding photos and was again told that this would have to be done on the ship. The difference is that this time they would not give an inch since it was a outside company that they hire to do pictures. However this time we were not talking about a 10% or 20% mark up we were talking about a 50% markup. The package that cost 400 now cost 600 and a single photo that cost 20 now cost me 30. The photographers were great, but they were bound by the prices of there company. I am not mad at them. I am mad thought because I had to make my wife pick which photos of the happiest day of our life she wanted to leave as we had budgeted for $500 dollars for the 30 picture package as advertised in the brochure. Since we were on the ship that now cost almost $900. they had us over an emotional barrel and they knew it. We ended up paying almost $600 for 20 picture. The cruise itself was spectacular, and the wedding was too in the moment of it all. But Royal Caribbean's nickle and dime mode of operation and their inability to know what is going on between departments made it hard to enjoy everything. I know any big corporation will have its communication issues but no one seemed to know anything on Navigator of the Seas. We had considered taking a cruise on Ovation but we got engaged on the Navigator, so we thought it would be romantic to get married there, but it looks like we made the wrong choice. Read Less
5 Helpful Votes
Sail Date: May 2016
Friends invited us to join them on this Transatlantic cruise, I am usually a loyal Celebrity Cruise Line cruiser - this was the 3rd trip that I have sailed on RCCL. The Navigator is a beautiful ship, well maintained and the open concourse ... Read More
Friends invited us to join them on this Transatlantic cruise, I am usually a loyal Celebrity Cruise Line cruiser - this was the 3rd trip that I have sailed on RCCL. The Navigator is a beautiful ship, well maintained and the open concourse is beautiful - a much smaller version to the open concourse on the Allure of the Seas. The smaller size is somewhat of an advantage as it takes relatively little time to travel from the front of the ship to the back of the ship and the new electronic navigation devices near the elevators made it so easy to find any venue on the ship. We had a room at the front of the ship with windows just below the ships bridge - sort of like riding shotgun in a car! Room was slightly larger than the ocean view rooms that are located on the sides of the ship. Friendly, efficient room attendant (Marcelino), he kept the room in an immaculate condition, twice daily ice delivery. Great food in the Sapphire Dining room (My Time Dining), excellent service! The Windjammer Buffet had an excellent salad bar and outstanding curries, the service level was great always someone from the wait staff offering coffee, tea, juice, water. Tables cleared in an efficient manner, only very few times when one had to search for a table. I found that there was excellent service from all staff members with two major exceptions - the Front Desk Reception area, staff unorganized, extremely slow and not as user friendly. Also noted that there did not seem to be many senior officers around and the Cruise Director was possibly the worst Cruise Director I have ever seen. The Diamond Lounge (held nightly in Star Lounge) was great - bar staff (Tatiana) made a point of remembering your drink preferences. Read Less
5 Helpful Votes
Sail Date: May 2016
This was our first experience with Royal Caribbean and it will be our last. We spoke with other passengers who were die hard "Royal" fans and they said that if this had been their first experience, they wouldn't be back. ... Read More
This was our first experience with Royal Caribbean and it will be our last. We spoke with other passengers who were die hard "Royal" fans and they said that if this had been their first experience, they wouldn't be back. The cabin stewards and dining wait staff were wonderful. We really liked the "My time dining" option. The on-board activities were few, the mistakes on the "compass" were many. Curfew is not an activity! This was our first transatlantic crossing so we thought there would be many activities to choose from - based on our experiences on other cruises. This wasn't the case. The nightly entertainment was good, but overall, we found the activities and choices underwhelming. The "library" was picked clean within the first couple of hours. I went shortly after boarding and saw someone leaving with a tower of books! Really? Are you going to read 8 books at once?! The food was alright, nothing to write home about and the portions were small. Something we weren't expecting was the lack of facilities after 9pm. The windjammer closed, so your only option for tea/coffee was the small cafe located on the Promenade. This filled up quickly and there wasn't really another convenient area that you could meet up with ppl and chat - it seemed to us that they were trying to channel ppl into drinking establishments. Speaking of upselling - it was annoying! At almost every meal, we were interrupted by someone trying to upsell their fee restaurants. I found the lack of food choices disappointing and unclear. Basically, your only choice for food is the windjammer/dining room. Breakfasts were good, the lunches were edible but varied little, for dinner, we ate in the dining room. The meals were good but we found the portions much smaller than other lines we have cruised with. There also seemed to be some major issues with getting back on the ship after ports of call. At one port, we were waiting for well over an hour. I saw someone asking if handicapped ppl could go ahead and they were denied. So ppl with walkers and various disabilities were left standing in the sun. When we finally got back on board we were told that it was the fault of the port authority. Hmm, so you knew there was an issue and yet, no water was offered, no intervention of any kind? We would definitely take another transatlantic cruise. We met some wonderful ppl, and it's a much easier way to travel to Europe if you have the time, just not on this line. Read Less
2 Helpful Votes
Sail Date: May 2016
I must commend the people who designed and built the boat... Bravo it is a beautiful boat. We were recently on a Transatlantic repositioning cruise. The operation of the cruise and the organizational weakness of the management was obvious ... Read More
I must commend the people who designed and built the boat... Bravo it is a beautiful boat. We were recently on a Transatlantic repositioning cruise. The operation of the cruise and the organizational weakness of the management was obvious through the cruise. The cruise director was enormously disorganized, regularly provided incorrect information and conducted the disembarkation for shore excursions in a terrible manner. Absolutely everyone was pissed. The line at the guest services desk was extremely long 24-7 with people lodging complaints and rarely more than one or two staff, always scowling. . If you want to see a short or no line go to the location where you sign up for your next cruise. Well staffed, happy people, but no line. They upsell you on 13 days of WI-FI, but when you get to sea, they tell you that because of the size of the ocean, there is no or weak WI-FI... what a scam... Again if you want to get a stronger signal, go sit in the location where you sign up for the next cruise. Their signal is great. Lovely boat, moderately good food, poorly prepared staff. Read Less
13 Helpful Votes
Sail Date: May 2016
We booked this trip mainly on the blowout price. $500 for a 13 night cruise in a decent cabin cant be beat. This was our first time with RCCL but we are seasoned cruisers having sailed with 5 other companies. This was out first and likely ... Read More
We booked this trip mainly on the blowout price. $500 for a 13 night cruise in a decent cabin cant be beat. This was our first time with RCCL but we are seasoned cruisers having sailed with 5 other companies. This was out first and likely our last with RCCL. I got an incredible deal but If I had paid more I would have been disappointed. The good: Embarkation was very well organized The rooms were great, the beds, the size, the way they are organized. It all seemed very well thought out and as good as any line or room we have had. Many (but not all) of the staff were also very good. The main dining staff were professional and attentive. Most of the staff in the windjammer were also good. The spa staff were excellent. The ballroom themed show was excellent and the ice dancing show spectacular. These two shows were REALLY REALLY good. The orchestra was great and the cafe singers and guitar players were superb. The live violin and piano music in the dining room really added to the experience. The flowrider was fun and very easy to get time on. The gym was clean, well equipped, and always had space. The drinks were well made. The parade/carnival was fun. Medicore: The food, at best, was mediocre. Very bland and inoffensive, like a Cracker Barrel at sea. Far behind ANY other cruise line we have sailed. Our group lost weight on this 13 day cruise! The exceptions being the Indian and Asian foods offered which were edible to good. The juggler and Magician were decent enough. (I didnt catch the hypnotist so cant judge him) Cabin steward was good but lacked personality. The disco on the promenade could have been more interactive. Bad: The entertainment not mentioned above was awful. Like off-strip Vegas 25 years ago. Cruise director felt like a used car salesman and had no rapport or interaction with guests. Constant up-selling of Izumi and Sabor. I got approached 6 times for Izumi and 3 times for Sabor and was given the hard sell each time. It felt like a time share sales presentation and they often interrupted conversations and meals to sell to you. I was going to try them before the sales pitch but decided against it out of spite after the hard sell. By day 5 I just started to be rude and send them away once I saw them coming. Really disorganized ports, 1.5 hours to get on ship in Azores, problems at other ports. Cruise director admitting "he knows nothing about these ports"; well do some research! 24 hour cafe promenade is a joke. It is tiny and has only 2 options for food; Pizza or a Sandwich. Terrible pizza and sandwiches that are 4 inches of bread with 1 thinly sliced piece of meat and a limp piece of lettuce (literally). If you wanted a sandwich that didn't taste purely of bread you had to get 5 sandwiches, take them apart to make 1 decent sandwich. So much bread waste as everyone was doing this. Many other cruise lines do made to order sandwiches, why cant RCCL? It would save them money and waste. Better year ditch the cafe promenade and leave a section of Windjammer open past 9:30 pm! Windjammer (buffet area) closed and locked at many times people wanted to use it (after lunch, after 9:30). Heck at least let people sit in there, you don't have to serve food (although it would be nice to leave a small section open until at least midnight). There were not enough places to play cards and the windjammer and all its oceanview tables was locked up tight. Read Less
4 Helpful Votes
Sail Date: May 2016
This was our first transatlantic cruise and it was wonderful. There were some minor issues which is why I can't give it a 5. I would give a 4.5 if I could however. There was plenty to do on the ship as they really did try to ... Read More
This was our first transatlantic cruise and it was wonderful. There were some minor issues which is why I can't give it a 5. I would give a 4.5 if I could however. There was plenty to do on the ship as they really did try to offer a variety especially with being at sea for 6 days. I brought along some "things to do" anyhow. I especially enjoyed some of the crew offering basic language classes in Spanish, Portuguese and French. We had "cheat sheets" to carry with us just in case. I checked the Compass every evening to see what was going on the next day. Very good evening shows in the theater. The ice dancing show was awesome. We opted for tours in Ponta Delgada & Lisbon, Portugal as well as Paris, France. Very enjoyable and the tour guides were very informative. The 1st day of touring was rather disorganized and many complained about getting off the ship and getting on it. We were at least 45 minutes late in getting off the ship for our tour. It took us about 30 minutes to get back on but for others it was an hr or more. Amends and improvements were made as we received a 15% credit off our excursion cost plus changes were made going forward to make it easier to get off the ship. However there was still a bit of an issue with getting off at the time indicated which could have been due in part to the tides and where to put the ramps. Not their fault. We were pleased with the food offered but then we were looking for some different options. Our dining room servers, Reynante and Boohpendra, were really good as was our bar server Howard. We sometimes asked what their recommendations were for the main entree and weren't disappointed. We don't usually see the head waiter on our cruises but that wasn't the case this time. Unfortunately I don't recall his name but he came over and talked with us a few times. He asked how everything was going, did we have any concerns with the dining or in other areas of the ship. He was very good. We had MyTime dining for the first time and am going with it again on our next cruise. We weren't happy with our room attendant's service but he could have been new to the position or had too many cabins. Our cabin was set up with 2 towels and 1 small bar of soap for 2 people. I asked for a couple more towels but we didn't get that day or the next morning so we had to ask again. The 3rd time I said I would at least like 1 more towel. We didn't get more soap so I had to spend $19 for a bottle of shower gel. I also had to ask at least 3 times for more toilet paper as we were down to less than 1/2 a roll at one point. We had a bath mat one morning but it was taken away and we didn't see another for at least a week so we used a hand towel. After a week onboard, we received a tube of shampoo, conditioner, shower gel and body lotion. One day our room didn't receive service so I went to the desk. We were in the cabin when the attendant came the 1st time but we left within 30 minutes. He could have come back but he didn't. We didn't have the card to place in the door to make up the room because he took the card on the 1st day. We did eventually get one back. However, in spite of the issues mentioned, the good outweighed the bad so we have booked another cruise on the same ship for next year. Read Less
3 Helpful Votes
Sail Date: May 2016
I have 25 sailings with Royal Caribbean, four are on the Navigator all of our sailings on her have been wonderful. Unfortunately our Transatlantic cruise was not up to their normal high standards. The odd things that happened on this ... Read More
I have 25 sailings with Royal Caribbean, four are on the Navigator all of our sailings on her have been wonderful. Unfortunately our Transatlantic cruise was not up to their normal high standards. The odd things that happened on this cruise are not normal at all. I do have a few disappointments as well as high points to share. The guests on board were seasoned travelers, we notice every little thing. The average age was 65+. EMBARKATION - The line for the Priority boarding for Diamond and above was extremely long. The person inside the door at the terminal directed us to the shortest line for general boarding. It was a quick easy process. LIFE BOAT DRILL - The life boat drill was held later than usual. This created a problem in the dining room. Some muster stations are in the dining room. The life boat drill was not totally completed in time for the passengers with the 5:30 dining to enter the dining room. We were trying to leave as they were trying to enter. The poor waiters were trying to move everyone along. DIAMOND LOUNGE - The Star Lounge which they used for the Diamond Evening events had many broken chairs. Even by moving the large number of Diamond members to a huge facility, finding seats was challenging at times. On the positive side, there were two areas where you could get hot and cold snacks. They kept them well stocked. The waiters were always available to get you a beverage. Most of them remembered exactly what you drank. The regular Diamond lounge is always open. They still served their continental breakfast with Salmon, and had warm cookies in the afternoon. It is also a nice quiet place to go and sit. GUEST SERVICES - I never found any long lines or wait times at Guest Services, I went there on several occasions and quickly had my questions answered to my satisfaction. All the agents were pleasant. As usual there were long lines on day one and on the last day. MEDICAL FACILITY - I needed a medical issue taken care of and went to the medical facility. The particular insurance I purchased pays the facility up front. The guest should never receive a bill. This is one of the reasons I choose this company. It is not the insurance sold through the cruise line. I went to the medical office and showed them my insurance card. They didn’t look at the card and said it would be on my onboard account. My bill was less than $100 so it was not a budget breaker. I cannot imagine the immediate out of pocket cost of a major illness or accident on board. MISCOMMUNICATION - There were typo errors and incorrect information in the Daily Cruise Compass. That publication comes from the home office in Miami, therefore, the crew on board has no control over what they receive. They had to deal with what they got, just as we did. In my 25 cruises with Royal Caribbean I have never run across this issue. When the cruise director read the compass at his morning TV show you could see that he was taken aback by when he read daily events from the Cruise Compass. He was able to make verbal corrections on the spot. He tried to play it off, many people saw this action as uncaring. It is too bad passengers viewed it that way. It was not his intent, he was trying to make the best out of an uncomfortable situation. DAILY ACTIVITIES - There were many different types of activities to keep us busy through the entire trip. The activities were varied and offered something for everyone. DINING ROOM - I did not see shrimp cocktail on the menu any evening. I found out later, from another passenger, they do have it available if YOU ASK for it. The meals were ok, but not spectacular. The wait staff did an excellent job. IMMIGRATION - In order to speed up the disembarkation process in Southampton, immigration agents came on board during an at sea day to check our passports. Immigration did not send enough agents to smoothly and quickly do this process. The passengers did not help this situation either. We were all given times to show up for this process. Many thought why not go early. Well that action delayed everyone. Again not Royal Caribbean's fault. The immigration officials office determines how many agents they need to send out. There should have been more agents and passengers should have stuck to their assigned time to get in line. The cruise line did the best they could in this inconvenient situation. SPA - I have never treated myself to a massage on a cruise. I was pleasantly surprised, they have many rooms. Everything was professional and clean. The atmosphere was calm and I felt so much better after my treatment. I will do this on every cruise from now on. GYM - I thought with being at sea for so many days the gym would be packed. No it was not. I usually went about 10 AM and I was able to use any of the machines I wanted. ENTERTAINMENT - Many reviews slammed the entertainment. I did not find it much different than the regular twice yearly 7 night cruises we take. It is geared to please various tastes and they can't please everyone every day. SHORE EXCURSIONS - There were two tours offered to Normandy, people who booked one tour were told 2 days in advance it was cancelled due to weather. I find that odd since the other tour went on as scheduled. The weather was beautiful that day. This is a 10 hour tour and I do believe they should have some sort of provision for food. PONTA DELGADA WAIT- Unfortunately the port of Ponta Delgada did not have enough security agents. Due to short staffing and a small security area the wait to get back on board was 45 min to an hour. Royal Caribbean cannot be faulted for this. It is the Azores Port Authority who staffs the security. The blame lies on them for this. WINE TASTING TOURS - We took 3 tours which included wine tasting at the end of the regular tour. I do not recommend doing this. It is not what we think of as a wine tasting. All three places gave you a bit less than 2 oz of ONE wine. That was it. One place offered many cheeses, one offered some canapés and a sweet item, one offered only crackers. They are not worth the additional cost. Take the tour that is the same but does not include the wine tasting that is good by itself. ANOTHER SLOW EMBARKATION - At one port we had to wait for the gangway to be moved to a different level on the ship. This is due to the normal ebb and flow of the tides. It was an inconvenience but not Royal Caribbean's fault. They do not have control over the tides. They moved the gangway as swiftly and safely as they could. Yes, this caused lines, but there was no other option. We were at the mercy of the seas. HANDICAP ACCESSIBLE TOUR CANCELLED - At one port there was a tour geared to those with mobility issues. It was the only tour that was handicap accessible. They cancelled that tour due to only 4 people signing up. That is a shame and slap in the face to the disabled. PHOTOS - They are doing the purchasing of your photos differently. They now, after your order them on the computer kiosk, deliver them to your room. This did not work out so well. Many people did not get their photos and had to have the charges removed from their account. If you wanted to purchase a photo on the last night, there was no way they could get the photo to you before we docked. They were only open from 9-11PM the last day. You could pay and down load the photo to your electronic device. That would have incurred additional fees for WiFi, then the cost to have it printed when you got home. We wanted a PRIVATE BLACK AND WHITE photo taken in celebration of our 50th wedding anniversary. We tried to contact that photographer the entire 13 days on the ship. We went to the photo studio area and made the request every couple of days. They wrote down our name and said the photographer would contact us. That never happened. HELPFUL TIPS - There are 3 formal nights. You will move your clock ahead 1 hour at NOON 4 days in a row. From the Azores to Lisbon you move 1 hour ahead at midnight. From LeHarve to Southampton you move the clock back 1 hour at midnight. Changing the clock at noon was very strange. It is well worth taking the cruise line transfer from Southampton to Heathrow. It has two routes, one stops at Stonehenge and the other at Windsor Castle. LEAVING THE SHIP AT AN ALTERNATE PORT - I was curious if this could be done. I received many different answers. I know the answer now. Several couples left the ship in LeHarve and traveled on their own to other European destinations. You have to make special arrangements through the Cruise Line to do this. CRUISE DIRECTOR Jeff has been with Royal Caribbean for 25 years. Many passengers had issue with him. He has a very demanding job; he needs to be all things to all people, both passengers and staff. Imagine having lines of upset passengers and trying to solve all of their problems. Many issues were caused by outside sources not Royal Caribbean itself. With all of the glitches with this cruise this had to be one of the hardest ones he worked. Give him a break, put yourself in his shoes. Read Less
3 Helpful Votes
Sail Date: May 2016
This cruise was for my wife and I on our 25th wedding anniversary. Neither of us had ever traveled to Europe. This repositioning Trans-Atlantic Cruise seemed perfect, and for the most part it was. This was our second time on Royal ... Read More
This cruise was for my wife and I on our 25th wedding anniversary. Neither of us had ever traveled to Europe. This repositioning Trans-Atlantic Cruise seemed perfect, and for the most part it was. This was our second time on Royal Carribean, but first time on one of the mid sized ships. While we are "Elite" on Princess, we are just starting out on Royal. That being said, the embarkation procedure was fine, not a long wait, not a short wait, but overall it was fine. We were very pleased with the ship, The "Mall" on board is awesome, as is the skating rink on board. We went to the ice skating show "Ice Dancin' " and it was a great show in its own right, but amazing that it was on a cruise ship. The Ship itself was very calm, probably the smoothest cruise I've ever been on (but to be fair, the Atlantic was very calm during the duration of our cruise). The dining was very good to Amazing. At our table we had 3 couples, all celebrating anniversaries. We enjoyed all of the couples, so whatever software R.C. uses to matches up couples is VERY GOOD. We ate at the Steak House 3 times and each time it was amazing. The 18% Gratuity on beverages is outrageously high, especially with the fact that if you buy a bottle of wine there is a 18% gratuity on that too. There are beverage packages, but they are expensive to the point you would need to stay loaded continuously to justify it. I am a realist and realize that we're on a cruise ship in the middle of the ocean, so things aren't going to be cheap... but 18% is a bit high in my opinion. The shows were great, and the cruise director Jeffrey was amazing. The Ports were nice and wished we could have had more time, particularly in Lisbon and Le Harve (France). We took several tours from the cruise line and all we nice. We stayed several days in London after the cruise was done, so we didn't use the Cruise tour to Stonehenge and Heathrow. Overall we had a wonderful time, and recommend the ship, the line and this cruise highly. Read Less
10 Helpful Votes
Sail Date: May 2016
We were on this ship in November and the difference was night and day. This trip was 14 days of total enjoyment for us. Again we had a balcony and the room was in very good condition and our cabin steward was terrific, taking care of all ... Read More
We were on this ship in November and the difference was night and day. This trip was 14 days of total enjoyment for us. Again we had a balcony and the room was in very good condition and our cabin steward was terrific, taking care of all of our needs. We dined in the main dining room every night as a party of 8 travelling together. Our waiter and his assistant were the best we had ever had on a RC cruise ship. The waiter had been around the business for 25 plus years and you could see the way he had trained his young assistant to take care of their passengers. The food was superb every night and we always had plenty to eat. All of the evening shows were top notch entertainment and one f the bands on board, a group call Horizon was the best we had ever heard for dancing. We followed them everywhere they played on the ship. We did a couple of excursions thru the cruise line and they were very good trips to see what we had wanted to see. Disembarking in the countries were a little cumbersome but we worked thru it and didn't let it affect our good time. Our group of 4 couples danced our way across the ocean and we had a phenomenal time. Read Less
4 Helpful Votes
Sail Date: May 2016
Overall the cruise was great. The ship is dated but is a beautiful ship. Embarkation on first day was great. No issues at all. Food on ship was good. The buffet closed at 9pm which really wasn't good. If you have a late show, by ... Read More
Overall the cruise was great. The ship is dated but is a beautiful ship. Embarkation on first day was great. No issues at all. Food on ship was good. The buffet closed at 9pm which really wasn't good. If you have a late show, by the time you get out of the show, the buffet is closed which doesn't make any sense to me. They also didn't open up the whole Windjammer most of the time which was crazy. The only place to get a snack was on the promenade deck and it was limited as to what you could get. Couldn't make your own toast, so the toast they made was as hard as a rock cause it was probably sitting there. They should have had someone at the toaster making toast as people asked for it. Our dining room experience was good. The only thing I didn't like was that we had a table of 14 (oblong table) which I think is too big. We could never converse with the others at the other end of the table as it was too big. We have always had a table of 8 or 10 (round table) which was great. We have done 6 TAs and always enjoyed meeting the officers and the Captain always had a hour long q and a time at the coffee place. On this cruise, we never seen an officer (only at the Captain night). Not the most friendly officers. Excursions at the Ports - Getting off the ship was a nightmare and even worse getting back on from the ports. I have never seen such a dis organized group of people in my life. It took forever to get off the ship and the line ups to get back on the ship were worse. They really have to work on this. I think that it turned a lot of people off..It did us. Television was really bad in the rooms. They repeated the same shows day in and day out. I know this may sound trivial but on other ships they had great shows on the tv and never repeats. Our dining staff and housekeeping staff were great. I did notice that they have cut back on staff and staff were working a lot. All in all it was a great TA but there could be improvements. We are not loyal to any one shipping line but Royal Caribbean will not be top on our list. They have a lot to work on. Read Less
12 Helpful Votes
Sail Date: May 2016
This was my 5th Transatlantic. Transatlantic cruises are my husband & my favorite cruise. This was our 25 Royal Caribbean cruise but our first on Navigator of the Seas. We have been loyalist to RCCL..25 cruises on RCCL, 1 on ... Read More
This was my 5th Transatlantic. Transatlantic cruises are my husband & my favorite cruise. This was our 25 Royal Caribbean cruise but our first on Navigator of the Seas. We have been loyalist to RCCL..25 cruises on RCCL, 1 on Celebrity. We flew down the evening before and stayed at a Quality Inn with cruise port shuttle. Hotel was fair but shuttle was full and had no openings till 2pm, so we had to get cab ($20). We would not stay at this hotel again. Check in at pier went smoothly though lines were longer for Crown & Anchor upper tiers than for general boarding. We got right on Navigator and made our way to pool deck. Ship was lovely and clean. Not many crew greeting you when you boarded. Windjammer buffet opened (only 1side) at 11:30. It was crowded and food was okay. Not a great selection. Crew in Windjammer was welcoming and helpful. The girl greeting you was wonderful and continued to be every day. She greeted everyone with a giant smile, warm hello and "washy,washy". Sometimes she had fairy wings, a princess crown, she just loved her job and the passengers. Got in room at 1pm. Inside cabin on deck 7. Was what we expected. Plenty of storage, very clean. There was a hole on the cushion of the love seat. Our cabin steward Mike was friendly, efficient and very helpful. We asked for ice and it was there every morning & evening. He made great towel animals...just wish they were more often. The location was good and room was quiet (7355) The menu was mediocre. It was first time we went to specialty restaurant based on not liking any item on menu. While the dining menu left much to be desired, our servers were great. Emily & Susan were fun, warm, and made sure we enjoyed our meal. They also went out of their way to say hi if they saw us in main dining room or Windjammer for breakfast or lunch. We NEVER saw our head waiter. Not once even to introduce himself. Shame on him! Specialty restaurants Gianni's and Chops were very good...food delicious and service great. Cruise director was depressing...he seemed to hate being at sea and wanted everyone to feel the same. He never seemed to interact with passengers or staff unless it was staged. NO Lectures except on retirement or if ship was trying to sell something. No special things for all the time at sea. And often cruise compass had wrong times. Was very disappointed in lack of activities or lack of planning (ie Show 8:30, game 8:45, karaoke 9pm). His morning show was depressing and it was only him behind a desk. No birthday, anniversary shout outs, no What's in the box. Activities staff ran the gamut... Billie andJP were friendly, always said hi and were lots of fun. Another girl was mean and nasty. Production shows were good, entertainers (for most part were excellent), ice show was spectacular. Never saw officers. Captain did not attend top tier event (which was a first for us) Excursions offered were great but the organizing of them was horrible. The first port the excursion departures were so disorganized that it created a dangerous situation with people just herded in, hallways, stairs and elevators blocked. Worst experience I ever had on cruise. Also awful was customs on the ship. Cruise director had a schedule, promised it would only take 10 minutes...he was a little off it took 2 days and people were in line for long periods of time. Cruise director spent a lot of time apologizing and thanking everyone for their patience, When we asked why there was such chaos, we were told "we weren't expecting so many of you" or "there are a lot of you". They should have known that, they had a passenger list and a list of who bought excursions. Every port had very long lines getting off and getting back on ship. Very poor planning and very disorganized. Any cruise is better than no cruise BUT Royal Caribbean feel far short of their WOW on this transatlantic The excursions we went on were very good, especially Fatima. It was the disorganization that was so horrible We had the Windsor Castle and airport drop off for disembarking. The meeting place was too small and when we got off to get luggage, many found their luggage not out. After more than 1/2 hour they found missing luggage still on ship and brought it out (5 carts full). Just another example of the disorganization. Read Less
4 Helpful Votes
Sail Date: May 2016
At the age of 63 it was time to embark on a new journey. As a child I traveled with my family, as a young woman I ventured to a beach resort with some other friends, as a married woman I traveled with my husband and as a single mother to ... Read More
At the age of 63 it was time to embark on a new journey. As a child I traveled with my family, as a young woman I ventured to a beach resort with some other friends, as a married woman I traveled with my husband and as a single mother to visit family members who wintered in Florida. As my son grew up we discovered cruising together, and then shared that joy as a family when I remarried. Although I still share traveling with my grown son and my husband it was time for just me. Many woman wait until they are widowed-not me-no time like the present. I eagerly anticipated being anonymous but at the same time apprehension as I am a very social being and the thought of no meaningful conversation or connection for 2 weeks was a bit creepy, to say the least. What I found was shear exhilaration, liberation, joy, life, laughter and discovery It was a 13 night transatlantic crossing on Royal Caribbean’s Navigator of the Seas. We began in Ft. Lauderdale, were at sea for 7 consecutive nights, first stop was the Azores, another night at sea, then Port in Lisbon. Portugal and Port the following day in Vigo, Spain, another day at Sea then last day/port Le Havre, France then disembark in Southampton, Great Britain. This was not just a transatlantic cruise but a journey of independence, a journey of freedom, a journey of self expression, a journey to feel, to experience, to express and to reconnect my former self back to my new self. I must thank my wonderful husband John who planted the seed for this trip, if it hadn’t been for his desire and planning to ride his bicycle solo through Italy and at the right time, I wouldn’t have had this amazing opportunity. It was our plan for me to meet him “across the pond” as I had when he rode solo the “End to End” starting in John of Groats, Scotland and ending in Lands End, Great Britain. That trip was in July 2 years ago, and traveling via British Airways, although my favorite way to fly, is certainly no feat in independence and self expression, although lugging his bicycle suitcase to the train station and transferring trains was a physical feat in itself but not much more. The only thing gained from it was knowing that working out regularly makes a difference, This solo cruise adventure boils down to one thing, as Cyndi Lauper stated about her 1981 song ‘Girls Just Want To Have Fun' “I want it to be an anthem for women around the world - and I mean all women - and a sustaining message that we are powerful human beings. I made sure that when a woman saw the video, she would see herself represented, whether she was thin or heavy, glamorous or not, and whatever race she was." As for the other wonderful women I met - We were all of that. We were of many shapes, sizes, nationalities, ethnicities, colors, lifestyles and ages but our one common denominator was to embark on an adventure where we were completely unknown, unrestrained and to be solo incc a predominantly couples oriented group. But each of us, regardless of age, had a sense of adventure, openness and acceptance one glass of wine at a time. A big thank you to the Navigator Cruiser Director who organized a solo sailor 9:30 am meeting for the first 2 mornings. His personality was engaging, truly warm, genuine and welcoming. He quickly determined the solos, singles, and single solos so everyone knew who was who. Jeff made it a point to get to know each of us and not just to lead the group but to make the group the one everyone on the ship wanted to be on. (Yes, we were the in crowd-the cool kids) He coordinated daily lunches for the group where there was more mingling and soon we were recognizing each other on the dance floor, in different venues on the ship and making a shout out when someone was absent from the group get togethers. I hadn’t been given a set dining time with group table so I decided I would just go to the Windjammer to eat rather than sitting alone in the dining room. That idea was a bit depressing for me because I enjoy getting “cleaned up” for dinner, having a glass of wine and pleasant conversation. So the idea of 13 lonely dinners was a real downer. Lucky for me, one of the solo group invited me to join his early seating table of 8 on the second evening (first full day at sea). He felt quite lucky that he had such a great group to eat with and he was happy to share. To the dismay of the waiter (as the tables are set up for 8, he made room for me, #9. And the best part was at the end of the dinner, the others voted me in to be with them for the duration of the cruise. I didn’t realize I was being interviewed. This worked out so well that we even went to t the nightly entertainment together as a group, and what a blend of folks we were; 2 sisters originally from the Ukraine who now reside in San Francisco, a married couple who reside in Sebring FL, he is a retired naval commandeering who is now a private boat captain and delivers/transports boats (he stated he has water on the brain), the gentleman from Canada who invited me to sit with them was headed to Scotland to golf (his passion), 2 other male solo travelers who since retiring from their respective careers spend lots of time cruising, and then there was the life of the party an author of romance novels from Wisconsin. She always had a smile on her face no matter where or when you saw her, such a beautiful zest for life. (Her unlimited beverage package didn’t hurt much on that count, I’m sure) Once dinner was worked out the party began. Where best to make it happen than on the dance floor. Girls, music, flashing lights, smiles, hips moving, bodies swaying, singing along, this is what it is about. On that dance floor there is no age (other than knowing the words to some really old songs), we are transported to bygone years, the beauty is we know spending hours fixing our hair and makeup just right, the perfect outfit and shoes doesn’t matter at all. Comfortable shoes sweat able clothes and we are all set. Not looking to or for anyone, just “Girls Wanna Have Fun”, and yes, a few guys joined us. But only one could hang with the big girls, as he cruised ship to ship only spending a few months a year on land. He knows what life is about as he had retired 12 years earlier. No put ons, come ons, just let’s live life to the fullest one smile, laugh, story, drink and dance at a time. Never meet a stranger! Get togethers on shore were coordinated, some had already booked excursions and some just looking to explore or rediscover ports visited in the past. Regardless of the day’s activities or events there was always joy, celebration and laughter following. The days always ended with new found kinship in expressing one's self untethered by the questioning or demands of others. Truly liberation from time, age or finances, there was no additional cost to enjoy the company of perfect strangers who became soul mates. On this adventure I wasn’t a wife, a mother, a business owner or even a recent cancer survivor. I was a Girl who wanted to have fun-and I did. And I am booked for next year. Yes, this isn’t backpacking the Appalachian Trail or traveling Europe alone, and I so admire those who do. When I was an adolescent we were protesting he Vietnam War, just getting full access to birth control and women were going to college for more than their MRS. I think of the song “Vogue” by Madonna where she says ‘Express Yourself’, and in that 13 night adventure I certainly did. Read Less
1 Helpful Vote
Sail Date: April 2016
We chose this cruise for the cost and for the islands visited. Not having to drive down to Miami was also a big plus. We had never cruised on one of the larger ships. This was about twice as big as we had sailed on before, yet it was ... Read More
We chose this cruise for the cost and for the islands visited. Not having to drive down to Miami was also a big plus. We had never cruised on one of the larger ships. This was about twice as big as we had sailed on before, yet it was not one of the HUGE new ones. Surprisingly it did not feel crowded, and it was very easy to find our way around. Our little inside cabin was good sized with a big bed, LOTS of storage in the large closet with many hangers plus drawers in the built in areas. There was even a couch. The bathroom was compact but comfortable - easy to maneuver in. The service was exceptional everywhere on the ship. We ate in the main dining room for most meals and enjoyed the varied menu. The breads/rolls and desserts were the best we've ever had on a cruise. The soups and salads were good - a few exceptionally good. The main entrees were a mixed blessing: some very good; others sounded better than they actually tasted. The ship was well laid out, easy to get around, plenty of elevators and wide stairwells. There were "You are here" illustrations at all main intersections, so it was easy to keep track of location. There were also large touch screens by each bank of elevators for additional information. The main dining room had the evening menu on large touch screens outside the main doors at each level of the room. We looking forward to picking out what we would be eating ahead of time - saved time. The trip was totally for relaxation. We did not attend the shows or take any of the ship sponsored excursions though we did go off on our own in ports with no trouble getting around. Only one complaint about the ship: in the hallways around the cabins there was a constant bathroom/sewage smell - sometimes quite pungent. There must be some way to control that - never encountered it on any other cruises. Read Less
4 Helpful Votes
Sail Date: April 2016
This was the fourteenth cruise for my wife and myself and our fourth on Royal Caribbean. We are in our early 70's. We chose this cruise because it traveled to a few places in the Caribbean that we had not been to yet. We arrived in Ft ... Read More
This was the fourteenth cruise for my wife and myself and our fourth on Royal Caribbean. We are in our early 70's. We chose this cruise because it traveled to a few places in the Caribbean that we had not been to yet. We arrived in Ft Lauderdale from Dallas a few days before the cruise departure, rented a car and drove to Key West, stayed there for a few nights. While in Key West we took the ferry to Fort Jefferson located in the Dry Tortugas, a bit pricey but well worth it. The day before the cruise we drove back to Lauderdale, turned the car in and stayed at the Hilton Gardens south of the airport, they have a free cruise shuttle. The Hilton is a very nice hotel with friendly service. On the morning of the cruise we took the 11:00 hotel shuttle to the ship. The embarkation process took about an hour and 15 minutes, we were aboard by 12:30. The interior of the ship and the common areas are very clean and well appointed. We particularly liked the deck 5 promenade, this area is like a small city block with shopping, a coffee shop and bar. Our cabin was on deck six, an inside cabin with a bay window overlooking the promenade. The cabin was well appointed, of decent size with a flat screen TV, desk and chair another chair and a couch. The closet and storage areas were adequate for two people. The TV channel offerings were poor, no US based networks just repetitive drivel. I purchased the Wi-Fi package for $160.00, a waste of money, painfully slow and problematic. Overall the food was adequate, nothing to wax poetic about but you won't starve to death. We had the your time dinner seating. On the first night we ate at the assigned restaurant but for the rest of the cruise we took meals at the Windjammer on deck 11, except for one night, we went to the Italian upcharge restaurant. In my opinion, we should saved our money, the Italian fare was not at all enjoyable, probably the worst upcharge experience out of all of the cruises that we have taken. The first port was the RCCL private beach at Labadee, Haiti, great beaches plenty of food, well manicured and things to do for all age groups.. Overall a fun experience except for one downside. There is an area called the Artisans Market, the venders here are extremely aggressive and kept hounding you to buy something for my wife and I, this was an ugly experience, after a few minutes of this we walked away and bought nothing. Just before the Artisans Marked there was an indoor market where you could buy souvenirs without the incessant barking of vendors. The second port was San Juan PR, we walked the streets had a few beers ate at a small local restaurant and walked to both forts, we both had a pleasant day ashore. St Kitts was the third stop. We chose to take a tour with a local tour guide and driver instead of an excursion arranged by the ship, we saved 50% by doing this. When using non ship tours that are offered in the debarkation area use common sense, make sure other people are in the tour group, don't go alone. I chose a young lady named Coleen for our tour aboard a small van, she had a nice personality and seemed to be more trustworthy than some of the men that were also hawking tours. For safety reasons before boarding the van I check the tires. We had an interesting and enjoyable tour around the island seeing many beautiful sights, just remember, there is some risk to taking private tours, use your best judgement, if it does not feel right, don't go. At St. Martin we did a bus tour, arranged by the ship of both the Dutch and French sides of the island. The tour was informative, fun and we did a little shopping on the French side. The only downside to this tour was the long wait in a very long line to board the bus after departing the ship. We were going to go back to the ship after the bus tour but with 3 hours left to stay onshore we decided to take the water taxi to Phillipsburg, glad we did. We did some shopping, walked along the beach and ate at the Hard Rock Café. All in all it was a very good cruise. The sea was calm for the entire trip with no rain at all. The service on the ship was excellent, our cabin attendant was the best. The entertainment was average but there are many fun things to do especially up on the sports deck. The cruise director was ok but seemed to lack the exuberance usually associated with this job. Just like any other cruise line RCCL will make every attempt at separating you from your money. The best advise is to stay out of the Casino, way too much cigarette smoke and the odds are beyond awful, We would both do this cruise again. Read Less
4 Helpful Votes
Sail Date: April 2016
Just started cruising again after 22 years. The ships are a lot larger and definitely more luxurious then I remember. This isn't the largest ship but you can get lost at first. Embarkation was a little annoying at fist with the port ... Read More
Just started cruising again after 22 years. The ships are a lot larger and definitely more luxurious then I remember. This isn't the largest ship but you can get lost at first. Embarkation was a little annoying at fist with the port at Port Everglades. The signage was poor as pier listings only went to pier number 26, the entrance gate guard said we were at number 29, duh, no signs to direct you. Once we were cleared through security check-in the embarkation went smoothly. State room accommodations were a surprise as to layout and roominess with ample closet and storage space. The bathroom was great with shower doors rather than a curtain, not the largest but ok for our small statures in comparison to some tall/large bodies. What surprised me was that the cabin was so sound proof. We never heard anyone in the next door staterooms, unless the balcony doors were open. Our cabin assistant was always there to meet our needs. There was always something to do if you wanted to with entertainment most anytime and shows in afternoon and evenings. The cruise director Jeffery is just great with a great sense of humour and comedian in his own right! We liked the assigned time and table sitting over the my time dining and having the same servers every night for dinner, I believe we had the best of the lot. Everyone on staff was very courteous and friendly. Disembarking went smooth. Definitely like RCCL, have rebooked to go on the Oasis of the Seas next to try the large ship, but the Navigator is great. Read Less
Sail Date: April 2016
LOVE Royal Caribbean cruises. Love the ships, the food, the entertainment and all the crew. The food on this ship, I have to say, was just okay. Nothing bad, just okay. We've been on the Oasis, the Allure and the Quantum, their ... Read More
LOVE Royal Caribbean cruises. Love the ships, the food, the entertainment and all the crew. The food on this ship, I have to say, was just okay. Nothing bad, just okay. We've been on the Oasis, the Allure and the Quantum, their food is extraordinary, so I guess we're rather spoiled! The only complaint I have (and I normally don't complain about anything on cruising, because we love it), is the salon on this ship. I had a manicure/pedicure done and was not happy with the price at all! $117.00 for a 'nothing special' job. Complained about the price and she said, 'you asked for a fire and ice!' How could I 'ask' for something that I knew nothing about. This was a 'nothing special' job and I could have gotten something better at a Walmart! And I'm not a Walmart fan. I felt I should have received some sort of discount after mentioning it at the desk. I also told them I would not promote the salon. They didn't care apparently. I was not bitchy, just wanted them to know how I felt about it. I've had this done at the Oasis of the Seas salon and it was heavenly and NOT as expensive. My opinion.....get your nails done BEFORE you go on the Navigator of the Seas or you won't be happy! I was just plain not happy with it at all. Overall, we still LOVE Royal Caribbean cruising and won't let this incident stop us from more cruising! Read Less
4 Helpful Votes
Sail Date: April 2016
This was our second RCI cruise, first one was on Freedom. Ships almost identical except for size. Embarkation was very slow and line identification poor. Finally on board and walked through Windjammer three times looking for available ... Read More
This was our second RCI cruise, first one was on Freedom. Ships almost identical except for size. Embarkation was very slow and line identification poor. Finally on board and walked through Windjammer three times looking for available table before going to Cafe Promenade. Balcony cabin was spotless and very comfortable. Room steward (Ivan) was very attentive and helpful. Had MTD and chose to keep same table every night because our servers (Ricky and Inyoman) were so good. Food in all the venues was delicious. Had lunch at Sabors and it was excellent. Also did the Galley Tour and Champagne Brunch, loved it. Booked two excursions through ship and one on my own. The ship one in San Juan (tour of city) was okay, guide was good. The non-ship one in St. Kitts (Grey Tours) was more enjoyable, also a city tour. In St. Maarten the double decker bus tour was the worst. Had to wear headphones to hear guide, who was almost unintelligible. 15 minute stops every now and then were spent in bathroom line. No AC in bottom section of bus. The shows were okay, most enjoyable being the illusionist and Beatles cover band. The ice show is always a big hit. Debarkation went much smoother than getting on. Hired a porter and was off the ship and in our car in 20 minutes! We would definitely sail on Navigator again and are planning to try Oasis soon when she comes to FLL. Read Less
4 Helpful Votes
Sail Date: April 2016
I chose this cruise because it was priced right and I wanted to experience this ship. I also had never been to Labadee, their private island. The ship was beautiful and very clean. The cabin and especially the bathroom was quite ... Read More
I chose this cruise because it was priced right and I wanted to experience this ship. I also had never been to Labadee, their private island. The ship was beautiful and very clean. The cabin and especially the bathroom was quite small for a balcony stateroom. We had purchased 3 nights in specialty restaurants prior to the cruise. When we got on board, a man from the Sabor Mexican restaurant said we could save money if we purchased a 5 night dining pkg. So he said he would make all the arrangements for us and cancel our original reservations. He didn't! It took us 3 days to get it all straightened out. I even went to the front desk for help and they handed me their phone. No customer service at all. I do not recommend the specialty restaurants. I never met the lady who cleaned our cabin. She gave us 3 bath towels on day one and only 2 every day after that. The Ice Dancing show was very nice. Nice costumes and music. Lots of talent!! The food was nothing to write home about. I would not recommend the Isumi Asian restaurant unless you enjoy cooking your own food on a hot rock. Chops Grill was pretty good. Don't order the lasagna in Giovanni's because there is no cheese in it, meat sauce and noodles. I asked the waiter at lunch in the dining room for the soup of the day. I just wanted to know what it was. His response... "I'll get to that". Wear your shoes to the beach in Labadee because the sand is full of rocks and coral, very bad for cuts and bruises. Watch the vendors on Labadee because they are more aggressive than what you see in Mexico! Labadee is nothing compared to Half Moon Cay. You cruisers from HAL know how staff offer to bring you a drink on the beach at Half Moon Cay? Well, you will not see that service on Labadee. They even charged us for a chair to sit down!! We did not do any excursions because we have been to all the islands previously. We are four star mariners on Holland America. We will stick with them in the future. Read Less
12 Helpful Votes
Sail Date: April 2016
While we have cruised many times on all of the cruise lines being located only 20 minutes from Port Everglades we had only one experience with RCL on the Oasis, and that was a good cruise so we thought we would try them again. Bad ... Read More
While we have cruised many times on all of the cruise lines being located only 20 minutes from Port Everglades we had only one experience with RCL on the Oasis, and that was a good cruise so we thought we would try them again. Bad Mistake! Our first impression of the ships overall condition was when we walked to our stateroom. The hallways had a severe musty smell to them comparable to a college frat house after a night of partying and vomiting. Disgusting to say the least. FAIL! Stateroom: Ou balcony stateroom was nicely laid out and clean on the inside. The balcony was not quite as impressive with many long black hairs and something the looked like a worm, but more likely was someone's nose snot on the floor gutter. The attendant seemed cheerful and when we needed additional pillows they were brought to us promptly. The bed was firm but we never had any problems like some other reviewers mentioned. Only two of the 8 nights were we welcomed back to a towel animal, contrary to other guests telling us they had a different one every night. The TV had about 20 channels with about 12 of them promoting RCL jewelry, watches or excursions. Excessive to say the least. Four or five more were Latino channels, and the balance of the networks played the same Mike and Molly or two broke girls over and over again! While TV is not a huge priority in the room, it was unbelievable the RCL was too cheap to provide a live feed on most channels. FAIL! Dining room: We had most breakfasts and dinners in the dinning room. While the breakfast offerings were average a best, not once dos the food arrive any where near hot. Lukewarm to cold was the standard. The most annoying thing about breakfast in the dining room was that the servers were so inconsiderate that even with my cane and an obvious difficulty in walking they consistently sat us at the furthest table they could. That was inexcusable. Other cruise ships made the first few tables available hore handicapped guests. We had reserved seating at 5:30 in the dining room so fortunately the seating ordeal only happened once per day. Our waiter Mary, and her assistant Ronnie did everything possible to make dinner a pleasurable experience. A couple of slip-ups but nothing major. They were actually the best interaction with staff that we had throughout the whole trip. A different selection of appetizers and entrees were offered daily as well as about 5 of the same entries offered everyday. Selection was the usual cruise ship offerings but nothing special or above average. Food was usually lukewarm but better than the cold breakfasts stated earlier. BELOW AVERAGE! Pool deck: Probably one of the largest disappointments on the ship. All of the limited amounts of loungers around the pool deck and the adult solarium were blue toweled by 8 a.m. Nobody on 70% of them till much later in the day if at all. by the towel counter RCL has a small sight stating that it's ok to remove someone else's towel and belongings if they were vacant for over 30 minutes. Sure, like we wanted someone to arrive back to start a fight over a lounger. RCL should have their own staff enforcing this policy, not the guests responsibility. The pool hot tubs by the pool were loaded with little kids playing and splashing around while the irresponsible parents ignored their minions irresponsibility. Entertainment was spotty and of poor quality. The adult solariums two hot tubs with a total of 30 back jets had a total of 3 jets between them that were actually working. We provided this information to a crew member and they said they would be fixed. A waste of words, since nothing was ever done, FAIL! Entertainment & Activities: The ice show as others have stated is not to be missed. The performers are a very talented troupe that perform incredible dances on a very small ice surface that looked to be a little soft. The entire show was a delight to all, but I guess the obe elderly man that fell on the stars. No staff in sight to assist him. A definite lawsuit waiting to happen. Lounge acts were good. The usual run of the mill stuff and they offered a Beatles and a Michael Jackson tribute show which we didn't attend but heard they were good too. PASS! Security: The embarkation and debarkation went well as we were placed in the handicapped line due to my disability and and the staff did everything possible to assist us during this process. PASS! The saddest part of our interactions with staff on this ship was when we returned back on ship to go through security. We encountered a smart-ass security crew member that thought it would be funny to insist that my metal can be placed in the scanner while I nearly had to crawl through the security scanner without the cane. He had a possessed grin of satisfaction on his face when I commented that his treatment of a handicapped person was unacceptable. I'm sure that once other people that are handicapped read this, RCL, you've lost another segment of customers.FAIL! WI-FI: Wi-FI cost $40 per day if you didn't sign up for their full trip package. Did I hit a time warp? Haven't seen prices like this since the 80's when dial-up internet was introduced. Coincidentally, the ships Internet was just as slow as dia-up was back then. FAIL! Shipboard stores: While the 12 TV channels constantly hammering out suggestions to buy at the shipboard stores, there was really nothing more impressive than the usual items offered on every other ship. A friend asked us to pickup sone cartons of duty free cigarettes which we did onboard. Four cartons for $137.00 which seemed fair until we toured the islands and found the same cigarettes for $55 for three cartons, about half the RCL rip-off price. FAIL! Casino: We encountered some of the rudest staff aboard the ship in the casino. The cage staff would close up while people were still in line, so we had to go to the back of another line and wait all over again. The slot machines, while nobody expects them to be loose, were the tightest I've ever seen anywhere. Drink service was usually offered about once every two hours, and the ashtrays were never cleaned, or the glasses picked up. It looked like there was one server for the complete slots area and maybe another in the tables area. It was almost laughable when the announcer was repeatedly begging people to enter their slot, blackjack and poker tournaments. Never have I seen any cruise ship have a problem filling tournament slots probably because a re-buy was always offered at a discount. Not on this ship! Full Gouge, or nothing! Bingo: The prices started at 3 cards for $37 and went up to $79 for some additional electronic cards with a free (really?) t-shirt that grandma might use for dusting. Three games wee played with a prize offering from $112, one winner, to $315 for the seven winners that hollered bingo. Now wasn't that a great investment! Overal, the feel of the ship from start to finish was "how can we rip-off the guest, the most". From the $10 (with gratuity) cappuccino to the overpriced Internet and drink packages, this RCL ship felt like it was the Spirit Airlines of the Sea, instead of the Navigator of the Sea. Not one person we spoke to (and there was many) stated that they would ever cruise with RCL again! It's a tired, stinky ship that should become a reef. FAIL! Do so at your own risk. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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