2 Helpful Votes
Sail Date: May 2016
This was our first transatlantic cruise and I wasn't sure if we would get bored. But there was plenty to do including bridge lessons and bridge games. There were times that were disorganized such as going out on excursions and in ... Read More
This was our first transatlantic cruise and I wasn't sure if we would get bored. But there was plenty to do including bridge lessons and bridge games. There were times that were disorganized such as going out on excursions and in the Azores it took over an hour to return to the ship because of the security process. But it is a beautiful ship and we enjoyed ourselves. The food was very good and the staff was friendly and tried to make our cruise pleasant. The entertainment was also very good and a few of the shows were excellent. Disembarkation was in Southampton England. Because we were immigration checked our passports on the ship it went smoothly. However the process for doing this was quite long and used up a sea day while waiting to be checked. The excursions we chose were informative and quite nice. We especially enjoyed Paris. Read Less
3 Helpful Votes
Sail Date: May 2016
If you are considering booking a wedding with Royal Carribean DON'T and please consider the following. Disclaimer: I DO TIE MY EXPERIENCE WITH ROYAL ROMANCE DIRECTLY WITH THE CRUISE AS A WHOLE. First off there is a ... Read More
If you are considering booking a wedding with Royal Carribean DON'T and please consider the following. Disclaimer: I DO TIE MY EXPERIENCE WITH ROYAL ROMANCE DIRECTLY WITH THE CRUISE AS A WHOLE. First off there is a brochure/downloadable pdf on the Royal Carribean website that paints it all as a well oiled machine. As though it is all worked out and everything will be taken care of. This is wrong. You might as well throw this document in the trash. I can not tell you how many times I had someone say "oh, we need to change that on the brochure". My response: "That's not my fault." You have to spend half your time at guest services making sure that you get what you paid for or what was advertised to you. They really make you work for it too, finding any excuse to not give you the advertised prices. Pre wedding communication with Ingrid at Royal Romance/Weddings was horrible. She had no idea about how things worked from the start. I wanted to schedule spa/salon appointments prior to the cruise, as they were advertised in not only the downloadable royal wedding pdf but a second list of services that she sent me. We were getting married on the second day of the cruise so it was important to have that scheduled ahead of time. She then told me this had to be scheduled on board and that she could not assure me that there would be a person to do the "specialty makeup" that was advertised on both documents. So, I was to make that the first place I went on cruise day, go to the salon and schedule appointments for the following day and hope the did not fill up before we could. When we got on the ship we did as instructed and she got scheduled but on the next day when she showed up for her appointment, they asked where her makeup bag was. They wanted her to use her makeup and brushes. Fine, whatever! They sent someone to the room to get them. It was her wedding day, not going to let a little thing like that ruin it. The day after the wedding i was reveiwing my bill on the cruise so far and I noticed that the amount charged for both hair and makeup was more than advertised in "the pdf". I called and asked why the prices were higher than advertised and was told that if i wanted to get those prices i needed to book before the cruise...I explained that i was told i couldnt pre book those services and the phonecalls start, trying to figure out whats going on. This person calls that person , and that person calls the next one. After arguing with two or three different people the manager of the spa calls me and tells me they have now applied the advertised rates to my account but...There was also a discount advertised in "the pdf" saying that people that purchased a wedding package would get 10% off first spa treatment, 20% off second and 30% off third. So now I have to convince her that these discounts (which I have mentioned several times already) need to be applied. I finally get it all charged to me correctly after 2 days of arguing with them. When you buy a wedding package you get an hour of photography included. You will have the opportunity to purchase these photos. The exact same thing happened with this as with the Spa treatments. on this one I told Ingrid that I wanted to use our Honeymoon registry money that has purchases specifically for photos to pre purchase the wedding photos and was again told that this would have to be done on the ship. The difference is that this time they would not give an inch since it was a outside company that they hire to do pictures. However this time we were not talking about a 10% or 20% mark up we were talking about a 50% markup. The package that cost 400 now cost 600 and a single photo that cost 20 now cost me 30. The photographers were great, but they were bound by the prices of there company. I am not mad at them. I am mad thought because I had to make my wife pick which photos of the happiest day of our life she wanted to leave as we had budgeted for $500 dollars for the 30 picture package as advertised in the brochure. Since we were on the ship that now cost almost $900. they had us over an emotional barrel and they knew it. We ended up paying almost $600 for 20 picture. The cruise itself was spectacular, and the wedding was too in the moment of it all. But Royal Caribbean's nickle and dime mode of operation and their inability to know what is going on between departments made it hard to enjoy everything. I know any big corporation will have its communication issues but no one seemed to know anything on Navigator of the Seas. We had considered taking a cruise on Ovation but we got engaged on the Navigator, so we thought it would be romantic to get married there, but it looks like we made the wrong choice. Read Less
5 Helpful Votes
Sail Date: May 2016
Friends invited us to join them on this Transatlantic cruise, I am usually a loyal Celebrity Cruise Line cruiser - this was the 3rd trip that I have sailed on RCCL. The Navigator is a beautiful ship, well maintained and the open concourse ... Read More
Friends invited us to join them on this Transatlantic cruise, I am usually a loyal Celebrity Cruise Line cruiser - this was the 3rd trip that I have sailed on RCCL. The Navigator is a beautiful ship, well maintained and the open concourse is beautiful - a much smaller version to the open concourse on the Allure of the Seas. The smaller size is somewhat of an advantage as it takes relatively little time to travel from the front of the ship to the back of the ship and the new electronic navigation devices near the elevators made it so easy to find any venue on the ship. We had a room at the front of the ship with windows just below the ships bridge - sort of like riding shotgun in a car! Room was slightly larger than the ocean view rooms that are located on the sides of the ship. Friendly, efficient room attendant (Marcelino), he kept the room in an immaculate condition, twice daily ice delivery. Great food in the Sapphire Dining room (My Time Dining), excellent service! The Windjammer Buffet had an excellent salad bar and outstanding curries, the service level was great always someone from the wait staff offering coffee, tea, juice, water. Tables cleared in an efficient manner, only very few times when one had to search for a table. I found that there was excellent service from all staff members with two major exceptions - the Front Desk Reception area, staff unorganized, extremely slow and not as user friendly. Also noted that there did not seem to be many senior officers around and the Cruise Director was possibly the worst Cruise Director I have ever seen. The Diamond Lounge (held nightly in Star Lounge) was great - bar staff (Tatiana) made a point of remembering your drink preferences. Read Less
5 Helpful Votes
Sail Date: May 2016
This was our first experience with Royal Caribbean and it will be our last. We spoke with other passengers who were die hard "Royal" fans and they said that if this had been their first experience, they wouldn't be back. ... Read More
This was our first experience with Royal Caribbean and it will be our last. We spoke with other passengers who were die hard "Royal" fans and they said that if this had been their first experience, they wouldn't be back. The cabin stewards and dining wait staff were wonderful. We really liked the "My time dining" option. The on-board activities were few, the mistakes on the "compass" were many. Curfew is not an activity! This was our first transatlantic crossing so we thought there would be many activities to choose from - based on our experiences on other cruises. This wasn't the case. The nightly entertainment was good, but overall, we found the activities and choices underwhelming. The "library" was picked clean within the first couple of hours. I went shortly after boarding and saw someone leaving with a tower of books! Really? Are you going to read 8 books at once?! The food was alright, nothing to write home about and the portions were small. Something we weren't expecting was the lack of facilities after 9pm. The windjammer closed, so your only option for tea/coffee was the small cafe located on the Promenade. This filled up quickly and there wasn't really another convenient area that you could meet up with ppl and chat - it seemed to us that they were trying to channel ppl into drinking establishments. Speaking of upselling - it was annoying! At almost every meal, we were interrupted by someone trying to upsell their fee restaurants. I found the lack of food choices disappointing and unclear. Basically, your only choice for food is the windjammer/dining room. Breakfasts were good, the lunches were edible but varied little, for dinner, we ate in the dining room. The meals were good but we found the portions much smaller than other lines we have cruised with. There also seemed to be some major issues with getting back on the ship after ports of call. At one port, we were waiting for well over an hour. I saw someone asking if handicapped ppl could go ahead and they were denied. So ppl with walkers and various disabilities were left standing in the sun. When we finally got back on board we were told that it was the fault of the port authority. Hmm, so you knew there was an issue and yet, no water was offered, no intervention of any kind? We would definitely take another transatlantic cruise. We met some wonderful ppl, and it's a much easier way to travel to Europe if you have the time, just not on this line. Read Less
2 Helpful Votes
Sail Date: May 2016
I must commend the people who designed and built the boat... Bravo it is a beautiful boat. We were recently on a Transatlantic repositioning cruise. The operation of the cruise and the organizational weakness of the management was obvious ... Read More
I must commend the people who designed and built the boat... Bravo it is a beautiful boat. We were recently on a Transatlantic repositioning cruise. The operation of the cruise and the organizational weakness of the management was obvious through the cruise. The cruise director was enormously disorganized, regularly provided incorrect information and conducted the disembarkation for shore excursions in a terrible manner. Absolutely everyone was pissed. The line at the guest services desk was extremely long 24-7 with people lodging complaints and rarely more than one or two staff, always scowling. . If you want to see a short or no line go to the location where you sign up for your next cruise. Well staffed, happy people, but no line. They upsell you on 13 days of WI-FI, but when you get to sea, they tell you that because of the size of the ocean, there is no or weak WI-FI... what a scam... Again if you want to get a stronger signal, go sit in the location where you sign up for the next cruise. Their signal is great. Lovely boat, moderately good food, poorly prepared staff. Read Less
13 Helpful Votes
Sail Date: May 2016
We booked this trip mainly on the blowout price. $500 for a 13 night cruise in a decent cabin cant be beat. This was our first time with RCCL but we are seasoned cruisers having sailed with 5 other companies. This was out first and likely ... Read More
We booked this trip mainly on the blowout price. $500 for a 13 night cruise in a decent cabin cant be beat. This was our first time with RCCL but we are seasoned cruisers having sailed with 5 other companies. This was out first and likely our last with RCCL. I got an incredible deal but If I had paid more I would have been disappointed. The good: Embarkation was very well organized The rooms were great, the beds, the size, the way they are organized. It all seemed very well thought out and as good as any line or room we have had. Many (but not all) of the staff were also very good. The main dining staff were professional and attentive. Most of the staff in the windjammer were also good. The spa staff were excellent. The ballroom themed show was excellent and the ice dancing show spectacular. These two shows were REALLY REALLY good. The orchestra was great and the cafe singers and guitar players were superb. The live violin and piano music in the dining room really added to the experience. The flowrider was fun and very easy to get time on. The gym was clean, well equipped, and always had space. The drinks were well made. The parade/carnival was fun. Medicore: The food, at best, was mediocre. Very bland and inoffensive, like a Cracker Barrel at sea. Far behind ANY other cruise line we have sailed. Our group lost weight on this 13 day cruise! The exceptions being the Indian and Asian foods offered which were edible to good. The juggler and Magician were decent enough. (I didnt catch the hypnotist so cant judge him) Cabin steward was good but lacked personality. The disco on the promenade could have been more interactive. Bad: The entertainment not mentioned above was awful. Like off-strip Vegas 25 years ago. Cruise director felt like a used car salesman and had no rapport or interaction with guests. Constant up-selling of Izumi and Sabor. I got approached 6 times for Izumi and 3 times for Sabor and was given the hard sell each time. It felt like a time share sales presentation and they often interrupted conversations and meals to sell to you. I was going to try them before the sales pitch but decided against it out of spite after the hard sell. By day 5 I just started to be rude and send them away once I saw them coming. Really disorganized ports, 1.5 hours to get on ship in Azores, problems at other ports. Cruise director admitting "he knows nothing about these ports"; well do some research! 24 hour cafe promenade is a joke. It is tiny and has only 2 options for food; Pizza or a Sandwich. Terrible pizza and sandwiches that are 4 inches of bread with 1 thinly sliced piece of meat and a limp piece of lettuce (literally). If you wanted a sandwich that didn't taste purely of bread you had to get 5 sandwiches, take them apart to make 1 decent sandwich. So much bread waste as everyone was doing this. Many other cruise lines do made to order sandwiches, why cant RCCL? It would save them money and waste. Better year ditch the cafe promenade and leave a section of Windjammer open past 9:30 pm! Windjammer (buffet area) closed and locked at many times people wanted to use it (after lunch, after 9:30). Heck at least let people sit in there, you don't have to serve food (although it would be nice to leave a small section open until at least midnight). There were not enough places to play cards and the windjammer and all its oceanview tables was locked up tight. Read Less
4 Helpful Votes
Sail Date: May 2016
This was our first transatlantic cruise and it was wonderful. There were some minor issues which is why I can't give it a 5. I would give a 4.5 if I could however. There was plenty to do on the ship as they really did try to ... Read More
This was our first transatlantic cruise and it was wonderful. There were some minor issues which is why I can't give it a 5. I would give a 4.5 if I could however. There was plenty to do on the ship as they really did try to offer a variety especially with being at sea for 6 days. I brought along some "things to do" anyhow. I especially enjoyed some of the crew offering basic language classes in Spanish, Portuguese and French. We had "cheat sheets" to carry with us just in case. I checked the Compass every evening to see what was going on the next day. Very good evening shows in the theater. The ice dancing show was awesome. We opted for tours in Ponta Delgada & Lisbon, Portugal as well as Paris, France. Very enjoyable and the tour guides were very informative. The 1st day of touring was rather disorganized and many complained about getting off the ship and getting on it. We were at least 45 minutes late in getting off the ship for our tour. It took us about 30 minutes to get back on but for others it was an hr or more. Amends and improvements were made as we received a 15% credit off our excursion cost plus changes were made going forward to make it easier to get off the ship. However there was still a bit of an issue with getting off at the time indicated which could have been due in part to the tides and where to put the ramps. Not their fault. We were pleased with the food offered but then we were looking for some different options. Our dining room servers, Reynante and Boohpendra, were really good as was our bar server Howard. We sometimes asked what their recommendations were for the main entree and weren't disappointed. We don't usually see the head waiter on our cruises but that wasn't the case this time. Unfortunately I don't recall his name but he came over and talked with us a few times. He asked how everything was going, did we have any concerns with the dining or in other areas of the ship. He was very good. We had MyTime dining for the first time and am going with it again on our next cruise. We weren't happy with our room attendant's service but he could have been new to the position or had too many cabins. Our cabin was set up with 2 towels and 1 small bar of soap for 2 people. I asked for a couple more towels but we didn't get that day or the next morning so we had to ask again. The 3rd time I said I would at least like 1 more towel. We didn't get more soap so I had to spend $19 for a bottle of shower gel. I also had to ask at least 3 times for more toilet paper as we were down to less than 1/2 a roll at one point. We had a bath mat one morning but it was taken away and we didn't see another for at least a week so we used a hand towel. After a week onboard, we received a tube of shampoo, conditioner, shower gel and body lotion. One day our room didn't receive service so I went to the desk. We were in the cabin when the attendant came the 1st time but we left within 30 minutes. He could have come back but he didn't. We didn't have the card to place in the door to make up the room because he took the card on the 1st day. We did eventually get one back. However, in spite of the issues mentioned, the good outweighed the bad so we have booked another cruise on the same ship for next year. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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