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417 Fort Lauderdale (Port Everglades) Princess Island Princess Cruise Reviews

It was on our bucket list to do the whole of the Panama Canal, Fort Lauderdale:- Embarkation, arrived the day before, and thankful we did, the flight from Toronto to Fort Lauderdale, which should take 5 hours inc., airport time, ... Read More
It was on our bucket list to do the whole of the Panama Canal, Fort Lauderdale:- Embarkation, arrived the day before, and thankful we did, the flight from Toronto to Fort Lauderdale, which should take 5 hours inc., airport time, took 15 hours, due to malfunction of a A/C button, Embarkation was a breeze, best ever from 17 cruises with 6 different cruise lines. Arrived at 11am, checked in, on board and lunch with-in 1/2 hour. Cabin, A627, balcony, (we usually have inside, but choose the balcony to celebrate our anniversary). Very nice, large and spacious, lots of closet space and hangers. Bathroom the usual ship board bathroom, shower small, we’re 135 and 150 pounds, and we had problems, The cabin steward very nice, can’t remember his name and I’ve lost the paper with it on. We found the comforter too hot for us, he found a light blanket for us to use instead. Dining:- We had “any time dining “ as we east early at home, the MDR opened at 5.15pm every evening, we chose not to eat every evening meal in the MDR, we alternated with the buffet. We also had two B/F’s in the MDR. Lunch and the rest of the breakfast were in the buffet. The food in both areas were excellent and hot, and very tasty. I have a “blue cheese” allergy and the chef at the buffet come and talked with me to assure if there was any blue cheese in anything, it would be noted. Entertainment and Activities :- The evening theatre was excellent, by far the best we’ve seen on a cruise line. The singers and dancers out did them selves, as did the ships orchestra. Through out the ship, there were other performers who were just as good too. During the day I attended all the trivia, and as many games as I could. The cruise director and his 5 crew staff were just a riot, lots of fun. Service:- Service from all the crew, whether the desk, dining, bar, photography etc., were great, always smiling. Ports and excursions:- Ports from F. L to the Panama Canal, we have done them all before, so unless I was looking to send off emails, didn’t get off the ship, used it as another Sea Day. Panama Canal:- didn’t take any tours, relaxed on the balcony and watched the world go by, Puerto Amador, Puntarenas and San Juan Del Sur, just walked around the port. Huatulco Sur:- just walked around town. Puerto Vallarta:- Took a taxi to the “New Beach”, don’t now how new, but it is a quaint beach area, has some interesting statues along the boardwalk. Los Angeles:- Took a four hour ship tour “ Easy City Tour” not what we expected, we thought we would see some “ stars homes”. but no. It was a waste of time and money. Santa Barbara:- A very nice town, just took the shuttle up the Main Street, and saw the Mission museum, San Francisco:- I booked a Alcatraz tour on line, for the first ferry 8.45, you have to book at least a month in advance. It’s an easy 5 minute walk from the cruise port. A very interesting place, and well worth a visit. We took a “bicycle tutu”, along the boardwalk to catch the “ cable car” there was at least an hour wait, and after an hour in the cold wind, we gave up. Took a taxi back to the ship with a small detour to see some sights. Astoria:- a quaint sea side town, there’s a shuttled around town, you pick up at the dock. We visited the “Marina Museum “ Victoria:- Had a taxi tour around town, have visited Victoria before. Vancouver:- Disembarkation time. Very easy, One thing that did puzzle us we didn’t go through any customs either in Victoria or Vancouver, not even at the airport. We did see 12 police embark at Victoria, so may be they check our customs cards there, as we had to fill them out two days before hand. We didn’t travel with children and there was only a hand full on board, Would I travel with Princess again, yes, it was our first time with them, (have sailed 17 times all told) and really enjoyed the ship and line. I liked the way all the entertainment, from trivia, games and musicians and theatre were on two decks, 6 and 7, making it very easy to get from one to another. Read Less
Sail Date April 2019
Loved going through old locks on this smaller ship. Doesn’t matter which side of ship you select as one can’t be sure which locks you will go through. As it turned out we had the view of locks on the port side as we went through on ... Read More
Loved going through old locks on this smaller ship. Doesn’t matter which side of ship you select as one can’t be sure which locks you will go through. As it turned out we had the view of locks on the port side as we went through on right hand side of old locks. Tip: booking the Sanctuary which on this ship is aft gave us great views of both sides and back. For the front view we had to leave for forward of ship but this was quite crowded. We went down to our port side balcony a few times for a different perspective. Loved being in Sanctuary though as they opened for our reservation at 6am and we stayed all day. Costs extra but worth it. The PC expert gave several talks prior to and after locks. He was interesting and informative. Thought the food was very good. Like the changes in MDR which now offers a select Timon of “starters” then entrees. The Curtis Stone pot pie is excellent! The daily burger offered in MDR is changed up daily and quite good too for a change of pace and likely popular with kids. Drink prices continue to be very reasonable ranging from $8.50 - $10 on average. Ship is in pretty good shape but may be getting close to needing some refurbishment. Definitely smaller ship in comparison of Grand Class which requires some planning. For instance we generally went to Princess Theater or other venues 15-20 min before show times to get a good seat. Not an issue but for those who arrive a minute before it may be hard to find multiple seats together. The chef Gaetano and maitre d’hotel Sylvio are an awesome team. We did Chef’s table which was one of the best culinary experiences of my foodie life! Highly recommend!! Read Less
Sail Date April 2019
The Island Princess is a great ship to find your way. we had some rough seas one day but we barely felt it. Embarkation went well and smoothly. we were welcomed on board and went to the atrium until the cabins were ready which was a ... Read More
The Island Princess is a great ship to find your way. we had some rough seas one day but we barely felt it. Embarkation went well and smoothly. we were welcomed on board and went to the atrium until the cabins were ready which was a wait of about 30 minutes. when we got to our cabin we found it spotless and our luggage was outside our door. We had a wonderful lunch in the main dining room. Muster was at 3:30 and I love that we no longer have to lug life vests. One thing I did't like was a lot of deck space was removed as was a show lounge so they could add more cabins to the ship. However, despite the higher number of passengers, the ship rarely felt crowded except during show times and many trivia games. Club class dining had impeccable service. Many of the meals were very good but sometimes they weren't. the quality of meat has gone down. We had the best cabin steward. He was like a ghost but had our cabin refreshed twice a day and happily fulfilled any requests. You have to be careful with the ratings on tours. One "Easy" tour had more walking than I could do and I ended up spending most of it on the bus. The tour desk wasn't very considerate of physically challenged people. Favorite ports included the Panama Canal and Fuerte Amador, Punta Arenas Costa Rica, Puerto Vallarta, San Francisco, and Victoria BC. in Huatulco, there was a horrendous walk from the ship and two three wheel scooters that you could squeeze three people in to get to the shops and tour buses. I think after four times through the canal, it will be a long time before i do this again. Read Less
Sail Date April 2019
Cabin with Balcony Dolphin 235. Had been planning this trip for about a year and a half. Was a bit concerned after reading so many negative reviews about the ships adding 150 cabins in 2015 without increasing the public space. Our fears ... Read More
Cabin with Balcony Dolphin 235. Had been planning this trip for about a year and a half. Was a bit concerned after reading so many negative reviews about the ships adding 150 cabins in 2015 without increasing the public space. Our fears were unfounded as we found the ship to be no more crowded than any of our past cruises with Princess. The ship was in clean and in good repair. Our cabin was in good condition and the flat screen TVs that have been installed since our last cruise were a nice addition. Note- we had some service people in our room one afternoon that were installing hardware on the TV that will be allowing on-demand viewing of movies and shows. We always opt for any-time dining as we don't do Formal nights, and enjoy the buffet as much as the main dining room. Food, as always was excellent in both venues. Entertainment was what we have come to expect with Princess. I did not care for the 3 productions shows, but my partner did. The magician was great, though a bit raunchy for the crowd lol. Sonia, one of the guest female vocalist was amazing. As stated by others, you need to get to the theater a little early as it does fill up, but we never had an issue and almost always sat in the same spot. Service started off a bit "surly", but once they realized that we said please and thank you and actually engaged in conversation with crew members they warmed up. We heard so many rude and demanding older passengers, it is no wonder the wait staff starts off that way. We booked all of our excursions with Princess, and had one at each port. Very well organized! Overall Princess once again provided us with a memorable and relaxing vacation! Thank you to Chris, Duval, Nelly, Sammy, Tania, Giri, Manuel, Emil and Marius for your great service, it is crew like them that make this cruises pleasurable. Read Less
Sail Date April 2019
We chose this cruise last minute after our transatlantic cruise was cancelled last minute. The cruise was wonderful; the cruise director and staff fantastic, and there were so many activities available each day and night. Both the ... Read More
We chose this cruise last minute after our transatlantic cruise was cancelled last minute. The cruise was wonderful; the cruise director and staff fantastic, and there were so many activities available each day and night. Both the production shows and the music entertainment around the ship were good. Food in the main dining room and buffet was excellent, on par (and sometimes better) than Celebrity. The only drawback was the tours offered. They were pricey and one in particular a "Cooking and Discovery" tour while we were in Nicaragua was very misleading. We arrived at the meeting time for the tour, but had to wait 45 minutes to leave. We then had to wait until a tender filled up to make it to shore. We were put on a tiny bus with uncomfortable seats for a 2 1/2 hour drive. When we got to the city, there were no restrooms available and by now it had been almost 4 hours. At the restaurant we neither cooked nor discovered. Friends at our dinner table took a tour in Panama that was terrible as well. Read Less
Sail Date April 2019
I wanted to go thru Panama Canal and I had a previous good experience with the Princess Cruise line. I was disappointed on this ship. The food was sometimes below what I expected and the activities on board weren't as fun as my 11 ... Read More
I wanted to go thru Panama Canal and I had a previous good experience with the Princess Cruise line. I was disappointed on this ship. The food was sometimes below what I expected and the activities on board weren't as fun as my 11 other cruises on various cruise line ships. The musicians were good but there weren't any magic shows or acrobatics on this cruise. The back of the boat view was taken over by the Lotus Spa area that you had to pay extra to be in. The fitness center was in a lower deck with no windows. The shower stalls were so small you couldn't bend over in them. Our waiter was the best thing on the ship. He was friendly and brought out the food fast. Most of the tours were good, but one of the tours on Grand Cayman had so many waiting to touch the Stingray that we only got to touch it once for the hour we were waiting in the water. We liked the chocolates left on the pillow each night. Read Less
Sail Date March 2019
I chose this cruise because I had heard they were a notch over Royal Carribbean. The Island Princess is an older ship. No wow factor. A lot of elderly people some in wheelchairs and walkers. Activities were few. Music was very good. I ... Read More
I chose this cruise because I had heard they were a notch over Royal Carribbean. The Island Princess is an older ship. No wow factor. A lot of elderly people some in wheelchairs and walkers. Activities were few. Music was very good. I loved the cleanliness of the ship and the stateroom. BUT hated the very small shower stall. However the water was hot and strong. The food was good. but a lot of repetition. Great deserts. Great lattes on fifth deck, but not included,. The first evening I felt like I had boarded a shopping mall . They pushed selling everything from jewelry to pictures and wine. The pictures that were taken were over priced and we were not allowed to take our own pictures when disembarking everything had a price.That was really sad. I took one Princess tour to see the Indians that was very nice. However the trip to the area was gross. Lots of garbage everywhere. On the return to the ship we passed Colon city.What a horrible place. looked war torn and garbage dumped everywhere; knocked down buildings everywhere. Panama is not taking care of the people. And I would never return.. I was totally bored by the pool it was too deep for me, 7.5 feet. and they seemed to show movies half the morning.. and I did not go on this vacation to watch movies. No rules were applied as passengers bogarted the best lounge chairs with towels for hours at a time,even in the theatre people held chairs. The grill by the pool served decent hamburgers but their hot dogs and knockwurst and pizza were not of good quality .We had to stand on line to get grill food. The shows were good. we chose anytime dining but the lines were long and they actually let people ahead of others who had made reservations which I felt was kind of unfair. The people who served the food were very nice, but seemed stressed and tired at times. Same with the activity staff. Not enough activities. In summary it was nice. but I would not go on princess again. Unless its a new ship. Read Less
Sail Date March 2019
Princess really does it right - effortless embarkation and disembarkation, comfortable cabin, great ports. The cruise was a round trip from Ft. Lauderdale - a really easy port in terms of getting from the airport to the ship. Stops were ... Read More
Princess really does it right - effortless embarkation and disembarkation, comfortable cabin, great ports. The cruise was a round trip from Ft. Lauderdale - a really easy port in terms of getting from the airport to the ship. Stops were Grand Cayman (visited the turtle farm and Stingray City), Columbia, Panama (tendered excursion on Lake Gatun); Limon, Costa Rica; Ocho Rios, Jamaica. Food was good and the staff was excellent. We enjoyed dining at Sabatini's and in the main dining room. They had a really fascinating lecturer on board - he had grown up in the Canal Zone so he had a lot of insight on the area. If you don't like the noise in the main pool area, there's another adults-only pool nearby. We got to see some great recent movies with their Movies Under the Stars. We paid extra to have our bags sent directly to our destination airport at the end of the trip - best $25 I've ever spent! Because we didn't have to stop to get our luggage, time from the ship to the curb was about 5 minutes. Read Less
Sail Date March 2019
Considering it's age the ship was in good condition.I always wanted to see the Panama Canal .We did the boat tour of the lake and saw monkeys and birds.In Columbia we went to the bird sanctuary and saw the countryside. Saw the same ... Read More
Considering it's age the ship was in good condition.I always wanted to see the Panama Canal .We did the boat tour of the lake and saw monkeys and birds.In Columbia we went to the bird sanctuary and saw the countryside. Saw the same birds and monkeys at the boat dock in their sales area up closer. Did swim with stingrays and the Hell tour, always loved the Cayman Islands. Limon we did the Rain forest walk,I do not recommend this for anyone with walking problems. You go up a steep hill and it's loaded with rocks to see a couple of frogs,it had a great view of the Caribbean sea .Saw a lot of poor and trashy cities that you should not go into un-escorted in Colon and Limon. The ship's crew was efficient and treated us well. The food was above par. Wife liked the lobster but not the rice it was served on. Maybe its just me but I feel that now that they have all these specialty restaurants on the ships the great food is served there at a cost. Here is a thought for Cruise lines . Offer menu items to be served off the specialty menu in the regular dining room. One partner may want a great steak and is willing to pay the price while others in same party are not willing. Read Less
Sail Date March 2019
Experiencing the Panama Canal was on my "Bucket List" especially since my Grandfather was one of the many electricians that helped build the original one. The partial-transit worked well for my time restraints. I will say my ... Read More
Experiencing the Panama Canal was on my "Bucket List" especially since my Grandfather was one of the many electricians that helped build the original one. The partial-transit worked well for my time restraints. I will say my friend and myself were some of the youngest cruisers at 61! The majority of the fellow passengers seemed to be well over that and limited mobility abound by many - scooters and walkers! Some younger families with only a handful of kids onboard. Don't know if was off-season or just before spring break. Boarding was a breeze and the cabins were ready before 2 p.m. Our mini-suite was standard but a bit smaller than some of the larger ships I've ben on The beds were comfy and the room décor is basic and the colors are dull. Our Cabin Steward/Housekeeper was outstanding. Liezal was always friendly and warm. She did a great job on keeping our room clean and comfortable. She always inquired how our day was and how we were doing. We had the "anytime" dining which was o.k. My recommendation is to arrive before any of the evening production shows get out or you will wait for 45 minutes in a very long line to be seated. I found the service to be professional but slow at times. The food was good. We mainly ate at the buffet. The selection changed every night and enjoyed the specialties. Indian dishes seemed to be offered as a regularly featured evening optional fare Lemonade is on the drink menu but you have to ask for it. Sabatint's Italian Restaurant was good and the service was excellent. The selections were somewhat limited but the meal was tasty. Reservations were readily available and we had no problem getting in I thought the ship's entertainment productions were just o.k. The song and dance routines were boring along with the magic show. They did have a pianist that was exceptional. We didn't get the opportunity to go to Grand Caymans since the seas were too rough and tenders could not operate safely. It was a disappointment for many of my fellow travelers. The ship went ahead to Cartegena early. This particular port was my least favorite due to the pushy street vendors who will follow you and knock on the tour bus window! I will say once we were on the actual horse carriage tour ti was a beautiful ride through the old city. Going through the Panama Canal was fascinating. You can watch it from your room balcony and live stream on your cabin t.v. You don't have go to the bow of the ship. Limon, Costa Rica is beautiful. We took a tour of La Hacienda. The bus ride was 2 hours each way! It is long and windy, so take care if you get motion sickness. The Hacienda was interesting but felt the drive was too long for the short time we were in port. Jamaica is always one of my favorites. Took the tour of the Raft Ride on the Martha Brea. Again the bus ride was over an hour each way. The gentle bamboo raft ride was relaxing with view of the lush vegetation. The "captain" will try and sell you some carvings that he did and there are vendors along the river that will try an sell you trinkets. My complaint is on the way back te bus stopped at a funky trinket mall for a half hour. There are several sea days during this cruise which were enjoyable. Time to catch up on much needed rest and relaxation. I took line dancing lessons that were fun, and watched several of the "Movies Under the Stars". If you want to do a Arts & Crafts project plan on showing up at least a half hour early because the class filled up fast and people were turned away, Finally, disembarkation was a breeze since we took a excursion at the Everglades Airboat and Airport Transfer. I think we were some of the first people off the ship. The tour was short but fun and got us to the airport by noon or so. Read Less
Sail Date March 2019
My husband and I chose this cruise because we wanted to see the Panama Canal. I had taken this cruise 5 years ago with a friend and I knew my husband would enjoy the itinerary and seeing the Canal. And I knew Princess was a reliable ... Read More
My husband and I chose this cruise because we wanted to see the Panama Canal. I had taken this cruise 5 years ago with a friend and I knew my husband would enjoy the itinerary and seeing the Canal. And I knew Princess was a reliable company. We did not explore Ft. Lauderdale since we are Florida residents and have been there many times. My husband prefers cruises that we can drive to and from, so this itinerary was suitable. The ship was nice and not overdone and gaudy. It was a bit shop worn in places, but it did not affect our enjoyment. All the staff we encountered throughout the cruise were friendly and helpful. We upgraded to a Club Class mini suite with a balcony and we are now totally spoiled. The Club Class dining was great. We never had to wait in line to get a great seat in the restaurant and the waiters were excellent, remembering our names and preferences. The extra menu choices for the Club Class were always great. The extra room in the mini suite was perfect for a 10 day cruise. There was LOTS of storage available and the cabin location was very convenient. The only disappointment in the Club Class Mini Suite was the promised daily afternoon hors d'oeuvres. They were mostly tasteless and dry. After 2 days we didn't order them anymore. We enjoyed the "movies under the stars", seeing many Oscar nominated movies we had missed last year. It was nice to also be able to see the movies in our room the next day if we missed in on deck in the evening. Because we saw a lot of the movies, we missed the shows in the Princess Theater, except the last night. It was an excellent show and we were sorry we missed the others. The orchestra was fabulous and the singers were sensational. We were disappointed that we could not stop in Grand Cayman. The seas were too rough for the tenders to get us to the island. But some extra activities were added for the additional day at sea. The passage through the Panama Canal was awesome. We had our breakfast on the balcony as we watched the intricate process unfold before us. We bought jewelry in the EFFY store on board. Unfortunately, when we disembarked, it triggered an alert and we had to be escorted to a "special" customs agent to see if we needed to pay any duty. This seemed totally unnecessary since EFFY emphasized that their jewelry was made in the USA and was duty free and duty exempt. Our "special" customs agent was not at her station when we got there. We were delayed about 45 minutes by this process and much annoyed. (This wasn't the fault of the cruise line, though) Another annoyance was that we sailed from Terminal 2 and returned to terminal 19. Shuttles were provided, but the drivers and vans were not efficient. We got on and off 3 shuttles before we were on our way to our car. (again not the fault of Princess) Read Less
Sail Date March 2019
We chose this cruise to see the Panama Canal, which was great in itself, so you could say the objective was met. I do have to say though that the excursions were not always as good as the write up, a lot of money for not a great ... Read More
We chose this cruise to see the Panama Canal, which was great in itself, so you could say the objective was met. I do have to say though that the excursions were not always as good as the write up, a lot of money for not a great experience. We complained about one excursion in particular and received a refund, by doing a little bit of research beforehand we could have booked excursions for ourselves at half the price. There is a lot of waiting about, you are told to meet at set time but could still be there for another hour waiting on others or just for staff to get organised with so many people going off on different excursions. The dining experience onboard was also not good standard, you never received a hot meal, it is always served lukewarm, in the dining room the main meals came out with food covers, however if someone had two starters or took a long time to eat the main meals sat by the waiters desk until everybody was done, one night our meals sat for ten minutes before being served. If you have dietary requirements then you struggle, no food labels to advise of ingredients if you are intolerant to anything, when you ask they are unable to inform you without going to find out. Very limited choice if vegetarian (no fish and eggs), ends up being repetitive. They need to bring this area of service more up to date, it is crucial to some people if they are intolerant to particular ingredients, could ruin their cruise. Read Less
Sail Date March 2019
We chose this cruise because of destinations. Unfortunately we did not go to Cayman Isl. Because of rough seas.the entertainment on this ship was exceptional! My wife and I have done 39 cruises and I have never seen this quality of ... Read More
We chose this cruise because of destinations. Unfortunately we did not go to Cayman Isl. Because of rough seas.the entertainment on this ship was exceptional! My wife and I have done 39 cruises and I have never seen this quality of entertainment. The food is good the average age of passengers around 60. The ship is in great shape considering its age. We sailed on this ship many years ago and would do it again. The weather was great and we did not have a hard time finding a deck chair. The casino is small and has only 1 roulette table. The only complaint on food was the ice cream bar. The ice cream was very grainy and not enjoyable. We had a balcony which was very nice sitting outside enjoying the views. Our fridge was stocked with drinks and booze.we enjoyed the chocolate covered strawberries brought to us and the dry cleaning . If you like cruising I would definitely suggest the Island princess. Read Less
Sail Date March 2019
In 2015, Princess refit this boat and added space for about 300 more people by shrinking the cabins. Staff was leaned. Restaurants were not expanded. Cabins were shrunk. The results we experienced were as follows: - Poor food ... Read More
In 2015, Princess refit this boat and added space for about 300 more people by shrinking the cabins. Staff was leaned. Restaurants were not expanded. Cabins were shrunk. The results we experienced were as follows: - Poor food service in all venues. ( Time of service, Replenishment, Quality, Ambiance,Noise). One waiter and an assistant handled 22 people in our area. We missed shows due to long wait times as a table close to us gorged on 4 lobster tails each at one dinner and staff was run crazy trying to keep up as our table waited to get served at all. - Meat came out overcooked. I sent my lamb back 3 times until the Head Waiter intervened and brought me a properly cooked piece. - The buffet restaurant became a better option than fine dining. Food was properly cooked with ample seasoning. However, it was crowded and loud. - 2 couples in our group tried the Crab Pot. It was waterlogged and inedible. Fortunately they were given their money back. - Anytime dining resulted in us almost sitting on top of other couples with no option for privacy. I have eaten in MacDonald's with more space between tables. - No cabin seating other than the bed. Our room did not match the picture online. Carpet and furniture were worn and resembled a 2 star interstate hotel. - Slow inconsistent room cleaning due to 1 room attendant handling 17 rooms. Do not expect a towel animal on this cruise. You are lucky to get a towel. - Staff unable or unwilling to resolve issues. Need to find a Senior Officer in order to get any resolution. Promised refunds then are never processed. They will say anything to avoid actually dealing with the issue. They would not allow me to escalate my issues. I had to find out who was in charge of an area and track them down myself. Seemed as if staff was either untrained or burned out. - No answer on room service and dining reservation lines. Waited over 15 minutes in one case and gave up. - Internet is time based and a ripoff. Of 300 purchased minutes, was only able to actually use 100. Do not buy this option unless you constantly want to be scolded by the Internet Manager for not logging off. Found out later that even if you log out, the slow service will keep you logged in wasting your time. I was promised a refund after submitting a complaint. it never appeared on my final bill. - Ports are on the yet undeveloped sides of islands. Tours then take 65% of the allotted time for travel leaving little time to enjoy sites. Colon is a slum. Falmouth has no amenities. Porto Limon has about 8 streets and is mostly undeveloped as of yet. Used to be a Banana Port. Only options for the independent traveler if you do not book a tour are the fake tourist shops in the port buildings. Only Cartagena and Georgetown presented opportunities other than tours for exploring the island. -Ship itself is in need of another update (Carpets worn, Furniture worn, Elevators break frequently.) - Fitness area is cramped with no windows. - The My Princess app is not aligned with the paper Princess Patter. It is not user friendly. - Announcements cannot be heard in the rooms. You have to open the doors to hear and often cannot hear most of the content. This is a safety issue. Only positives we hit on the cruise were the service staff themselves. Most of the Waiters, Bartenders, and Room Stewards were warm and friendly often more helpful than management. We are young active Seniors. Ship activities seemed to be focused on an older , less mobile demographic. Napkin Folding was not high on our agenda. The Cruise Director while flamboyant was not a good fit. It did not seem that this ship was designed for those with mobility issues. Long elevator waits, crowded elevators, and malfunctioning elevators forced those with mobility issues to use steps. We have cruised throughout the world on three other lines. This was by far the worst cruise we have ever taken. We left more stressed than we arrived. We will never cruise Princess again! It seemed to us that Princess was stuck in the past and no longer innovative. Ship and systems were designed to put profit over quality. Our gift for being a past customer was an invitation only presentation on new cruises. On other ships we would have had a Captain's reception not a sales speech. Read Less
Sail Date March 2019
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but ... Read More
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but there were very few kids on the ship. The demographic is very old, so lines are slow and the entertainment is suited for that generation. Disappointed with Princess, will not take a cruise with them again. Some of the staff were a rude on disembarkation day. Food was okay, but got a little tiring after awhile. I do want to not that generally the staff was pleasant and amenable. The ports of call were just okay. Jamaica was probably our least favorite would avoid it. Our favorite being Grand Cayman with very little hassle and great port experience. Would suggest that if you plan on taking this cruise expect not to be overwhelmed, but under whelmed. Read Less
Sail Date March 2019
Crew is not friendly at all, food was terrible. Very little entertainment, unless all you want to do is play bingo. Was my first and last cruise on Princess. They charge you for everything. The sanctuary, which is called the serenity ... Read More
Crew is not friendly at all, food was terrible. Very little entertainment, unless all you want to do is play bingo. Was my first and last cruise on Princess. They charge you for everything. The sanctuary, which is called the serenity deck on carnival. You have to pay to use the sanctuary on princess, $80 for a day. I think this was ridiculous. The entertainment was non existent. We had 2 comedians on a 10 day cruise. The dining was terrible. We paid $58 for the crab shack. I figured we would get enough food to be full. I got about 3 ounces of actual crab meat. After dinner my wife and I were looking for more food. The overall experience was terrible. I have been on 6 other cruises. Luckily I have has very good experiences on the previous cruises. Princess could have ruined my cruise experience if I didn't have any thing else to compare it to. If you like to sit in your cabin and watch TV all day, this is the cruise for you. If you like to be busy and have fun, don't use Princess !!! Read Less
Sail Date March 2019
Panama Canal itinerary. We traveled with friends and this cruise date and itinerary worked for us. Enjoyed the ports visited and transiting Panama Canal. The shore excursions were very expensive compared to the prices and options available ... Read More
Panama Canal itinerary. We traveled with friends and this cruise date and itinerary worked for us. Enjoyed the ports visited and transiting Panama Canal. The shore excursions were very expensive compared to the prices and options available after we departed ship, so we purchased our excursions through local vendors. The cruise office required mandatory gratuities charged to my credit card, which made the cruise staff lazy. Service was not a top priority since they didn't have to earn tips. Dining room staff was rude as well as jewelry store staff. One guy insulted me because I couldn't afford a $2000 ring and turned down the credit card application he pressured me to take. There was no midnight buffets and very little activities on sea days compared to other cruise lines I have sailed on. After boarding ship, everything required an additional fee as compared to other cruise lines offering those items for no charge. Food in dining room and buffets was blah, blah, same old stuff every day with no specialty meals. Overall this cruise was very disappointing. Will not cruise with princess again. Read Less
Sail Date March 2019
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own ... Read More
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own decisions. It was disappointing because we were so excited for the island princess to enjoy some water and the island feeling. We did not get to do any snorkeling or any water activities and been deprive from it because of wheelchair unfriendlyness and discrimination. However, the diamond princess excursions allow you to have freedom in choosing your excursions and you can decide if the excursions is right for you in real time or can choose to sit out if you feel uncomfortable. Whereas, Island princess excursion will just cancel you out without gaving you the freedom to choose. Handicap washroom was unergonomic, uncomfortable, unsafe because the handrails was design horizontal poking at your back. On comparison, the diamond princess to Japan with handicap washroom was design much better and the excursions was helpful than “ Island princess cruise for being wheelchair unfriendly.” Read Less
Sail Date February 2019
10 day Panama Canal. Feb 28 - Mar. 10, 2019 Boarding was good in Ft. Lauderdale. Immediate impression:, cozy, intimate ship. Public areas are small but pretty. Mini suite was spacious. Wow, 2 TVs.... Don't let 2 tvs fool you ... Read More
10 day Panama Canal. Feb 28 - Mar. 10, 2019 Boarding was good in Ft. Lauderdale. Immediate impression:, cozy, intimate ship. Public areas are small but pretty. Mini suite was spacious. Wow, 2 TVs.... Don't let 2 tvs fool you - THERE IS NOTHING TO WATCH. Pathetic choices on tv. The bathroom looks like a dumpy Motel 6. Honestly, they should be embarrassed to have guests in these bathrooms- at a charge, no less. Linoleum floors that are curled up on the edges, tile on the tub wall that is rusty, discolored, peeling, moldy-looking. Grout falling out between the tiles. Just awful. Water pressure in shower is great and the water is hot. The shower curtain attacks you and you can't keep it down on the tub. Keep in mind, there is no exhaust fan in the bathroom... which might explain the gross grout. Internet is a freaking nightmare. Who wants to spend an entire vacation trying to figure out cellular, wifi, internet, messaging? It's beyond frustrating. The Princess at sea messaging system is utterly, completely useless. There is no way to know if you have a new message- no notification. If you have the messaging system on- on your phone, you can't use the internet on your laptop. Princess at Sea (internet) can only be used on one device at a time. The ship should have new technology installed. There is no excuse for this. We've been on several ships where you could use your phone's text messaging to communicate (you cellular provider charges a minimal cost) - not on the Island Princess. NOTHING works on this ship to communicate. Dont even try, you'll end up frustrated and angry. I pre-paid for an internet package (240 minutes). Only 220 showed up on my account. I'm sure they do this on purpose and many people never notice the difference I didn't notice until the 3rd day. Seemed like we were constantly down to the internet cafe or Passenger services straightening out some mess. Not how I want to spend my cruise. Horizon court is crowded. Don't bother with it unless you go at an odd meal time. The food is pretty good but, the long lines and exposure to contaminated tongs just isn't worth it. Lunch in the MDR was always good, and uncrowded. The dinners in the MDR were very good. We were on the Royal 4 years ago and a Celebrity ship 2 years ago and the meals on this cruise were hands down, the best. Beds were pretty comfy and the rooms are very quiet so a good night's sleep is quite possible. If you are next door to friends or family and like a shared balcony, forget it. They only have a small door that they remove between the two balconies. It's pretty much useless. Furniture on the balcony is unimpressive and dirty. We did go to a few trivia games. Overall, the questions were pretty hard and everyone seemed to enjoy the challange. I like the ship size... not too many people, and not too small, It is old but public areas are elegant and have fresh, nice carpet. Most of our MEALS we ate in the Main Dining Room, including breakfast, lunch and dinner. 90% of the meals were excellent. A couple were so-so. We avoided the Horizon crowds and noise and really enjoyed the MDR. SERVICE is excellent everywhere on the ship. My impression of the evening shows was pretty positive. The secret silk was an interesting show. Vocals were off pitch a few times and too loud, but the show overall, was well worth seeing. Costumes, backdrops, props, dancing were just beautiful. Second show was soloist, Colleen Williamson. I enjoyed her entirely. She had a beautiful stage presence and an amazing voice. Being a vocalist myself, I could appreciate her range and control. Didn't particularly like the songs she chose, but she did an excellent job, held the audience in her hand, and flawlessly performed the show. The Bayou Show was very good. They amaze with the costumes and dancing. The Encore show was also very beautiful. Some of the vocalists were occasionally off pitch, but the shows are well worth seeing. Colleen Williamson starred again in the Encore show and she is stunning. The set was jaw dropping and the orchestra was something else. Also went to Luke Hefner's show. It was very good. I especially liked his performance of "O Sole Mio" and his duet with a female singer of "All I Ask of You" was flawless. One of those unforgettable moments. They were both amazing. I didn't particularly care for his country music. We did not go to the comedian or magician shows as they did not interest us. Attended 2 craft sessions. Do they think we are in kindergarten? First was buttons and the second was box making. My pre-school grandkids are way, way beyond these projects. Don't even bother with them. Good Hope House tour "Taste of Jamaica" Great tour overall. Very hot. Bus ride up was 20 minutes, and air conditioned. Pretty interesting guide. House is no longer used, but very nice. Lunch was outstanding. Traditional Jamaican food. Also did the open train ride to banana plantation In Costa Rica. Save your money on this one. HOT, humid and boring. We had a great guide and pleasant driver and learned a few details of Costa Rica, but there must be better tours here to choose. DO NOT waste your time or money on the wine tastings. VERY boring. Wines were good, but my $12 HandCraft Malbec from California is still my favorite. Wine Tasting for $25 - waste of money. Wine was good, speakers were boring, canapes were so-so. Spend your money on internet !!! Wine Tasting for $10 - waste of money. Same boring speakers, cheese was so-so. Spend your money on internet ! Disembarking was efficient. Then we got in the port area and the nightmare began. We docked at a different dock far away from where we began our cruise. They had a couple of small shuttles to take you back to the parking garage 2 miles north of pier 19. Everyone got pretty aggressive getting on, piling all the luggage into a van that really was not equipped for this. Our plan was for 1 of our group of 4 to get on the shuttle, get the vehicle and come pick us up (and our luggage). Well over an hour later, he arrived at the passenger/luggage pick up. Really not a good situation, at all. After 10 days on this ship, major complaints are still: grungy bathroom, worthless on-ship communication, lack of tv choices, and internet, internet, internet. It's unfortunate Princess won't address these issues because the Island Princess is a lovely ship for people who don't care for the mega ships. She deserves some TLC. Read Less
Sail Date February 2019
EMBARKATION: On 2/28/19, only two cruise ships in port, and little traffic. The area was well marked and parking was easy. At Terminal 2 there isn’t a line for Priority boarding for Platinum and Elite from outside. Everyone enters in ... Read More
EMBARKATION: On 2/28/19, only two cruise ships in port, and little traffic. The area was well marked and parking was easy. At Terminal 2 there isn’t a line for Priority boarding for Platinum and Elite from outside. Everyone enters in one line and staff checks Passports and Boarding Passes. Then the line splits for Priority. We’re Platinum, and it took less than 30 smooth minutes from driving through the Port Everglades main gate, off-loading luggage, parking the car, checking in, and sitting down for lunch in Bordeaux Dining Room. Weather was great; seas were calm. Most passengers were over 60. Saw only two children. No illness as far as we know, and there are good prevention procedures in place. SHIP: We were on “Island” for 15 days in 2006 when it was quite new. We’ve sailed on brand new ships since then, but we like “Island” best. We prefer its understated elegance over the newer ships’ wretched excess. Sadly, some of it borders on shabby now but the good bones are still there; the basic design and décor is gorgeous. The beauty of her glory days are still evident in spite of the age. She deserves a full makeover. The elevator situation is odd, and not every elevator serves every floor. Stairs are convenient. With the last refurbishing, they added cabins to accommodate ~225 more people. Public venues weren’t expanded to handle the overload, so Princess Theater, Horizon Court, etc., are crowded. DINING: We had early seating in Provence. The food at every meal was outstanding - much better than Princess food in 2013 and Celebrity in 2017, and it brought back of the good ol’ days of cruising, before specialty restaurants, when dining rooms were the only option and food was amazing – even back to Sitmar. Our waiters, Santiago and Louie Gene, did a great job. We got the hard-sell at dinners to buy wine tastings. We did one, and the speakers were more focused on hearing the sound of their own voices than on the wine. Sadly, even in the dining rooms, if you want the best, there’s an up-charge for some meals. Horizon Court can be chaotic and overcrowded. It’s a beautiful room with wrap-around windows. Having coffee at 6 a.m. is peaceful. We ate there only a few times. The food was much better than at Horizon Court the last few years. The scrambled eggs were sloppy, but that was the only down-side we noticed. INTERNET: It was stable and fast enough for a ship. Usually we use minimal Internet, but relied more on it this trip for email because Cellular At Sea was dreadful. CELLULAR AT SEA: If you need cellular to keep in touch back home, on this ship you may have a problem. On past cruises on other ships we used it, and texting was our group’s tool to keep in touch during the trip when at sea. It had worked flawlessly 24/7 everywhere – decks, cabins, and interior theaters, but not this time. About 95% of the time, the display showed, “No Service” or “No SIM card - emergency calls only”. Even if you glanced at the screen and saw the “Cellular At Sea” provider notice and tried to sneak in a text or a call, it wouldn’t go through. A tech at Internet Café told us that Cellular At Sea on this ship is weak and we shouldn’t rely on it, even in our cabins. “It might work on Deck 7”, he said. It didn’t, except a few times a notification beep would come through and you might have a text from someone sent days before. Or it might be notification of a voice mail, which you couldn’t listen to because there was no service. The Internet Cafe people say they aren’t knowledgeable about cellular, so don’t expect help. These days, people expect good communication while vacationing. If Princess is paying fees to MWS / Cellular At Sea, and passing those fees to passengers, that’s a problem. We have family with serious health issues, and we needed to be in touch via cell but we couldn’t. We overheard one gentleman who had been told that cell service was available on the ship when it wasn’t. A staff member rigged a way for him to make one call through some Apple app. We overheard everything, and it was obvious a close relative was dealing with a life-and-death situation. Without cellular, he panicked. Other passengers complained. When in or near different countries, notifications for text messages might pop in, having been hanging in cyberspace for days. We had good reception using other countries’ cell service, even Cuba’s. But with the ship’s network while at sea, reception was slim to none. Princess MUST inform passengers of this situation to provide “truth in advertising”. After arriving home, I emailed Customer Relations about this and was contacted by phone a couple days later. The rep was personable and kind, but couldn’t say why it’s a problem or how to remedy it. So we won’t sail on Princess again until/unless we’re certain this won’t be an issue. She suggested using Wi-Fi calling, but you’d have to be connected to their internet 24/7 onboard to receive incoming calls or texts, and who can afford that? PRINCESS@SEA: Oh, dear. You have no clue a message is waiting. No value for us. The rep said that all ships are transitioning to Medallion class this year. The Medallion gadget can replace the cruise card for cabin access, and provides useful apps while onboard for directions, locating people, ordering, etc. It sounds great! But it seems it has no app for communicating (I could be wrong). So must passengers be connected to Medallion AND Cellular At Sea, AND Princess@Sea all at the same time? It can’t be done due to the Airplane Mode issue. PUBLIC SPACES: Overall, they are well cared for, with a few places needing TLC. This ship has many nooks and crannies with cozy seating areas just calling out to you to sit down and relax. STAFF: Great assistance from Guest Services, Tour Desk, and pretty much everyone. We were impressed how they maintained composure even when dealing with high-maintenance passengers. ENTERTAINMENT & ACTIVITIES: MUTS … Watching evening movies in wind and cold wrapped in blankets is a bad idea; my friend lost her voice. (The better movies used to be in small, cozy theaters.) They play concerts and movies during the day when it’s hot and generally uncomfortable. Colleen Williamson, Soloist: Our favorite of the shows. Amazing vocal range and stage presence. Get a seat close to the stage to appreciate her tons of personality. Production shows “Encore” and “On the Bayou” were very good. Great dancing, with stunning costumes and sets. Sometimes voices were a bit flat, but not too bad. Colleen Williamson sang again in “Encore”, and it doesn’t get better than that. The ship orchestra is fantastic. Didn’t see “Silk”. Luke Heffner, Soloist: We enjoyed his show with a mix of country, opera, and Broadway. About 15 passengers put on a choral concert in the Atrium on the last at-sea day after a few rehearsals. They did an excellent job and had fun. We were impressed with the conducting abilities of Cruise Director Loney – sharp and tight. Great conducting is an art, and he’s good. In-cabin TV hasn’t kept up with technology. There is no guide as to what’s showing, and no information. Newer Princess ships are much better in this regard. GYM: It used to be in a beautiful area of “Island”, with ocean views. Now it’s small, and in the bowels of the ship. Attendants used to “attend”; now they just give you a paper cup for water and tell you to get your own. LIBRARY: This always has been a beautiful place on the ship reading, listening to music, etc., and it still is. PORTS/TOURS: Falmouth: No tender required. Just off the ship is a nice collection of shops. We took the Taste of Falmouth / Good Hope House tour by Chukka. The bus was clean, with a restroom and A/C. The guides were fine, and gave a lot of history about Jamaica. Lunch was wonderful. Cartagena: No tender required. There’s a decent shopping facility nearby, with a bird sanctuary. It isn’t immediately off the ship as in Falmouth and there’s a shuttle that will take you. The Princess info sheet says it’s “an easy walk”, and it is for some. I’m 70, and for me it wasn’t “easy”, but I did it. A man with a heart condition also had trouble. You can’t judge the distance when exiting the ship, as the shops are around a corner. If in doubt, opt for the shuttle. The landscaping is beautiful, with gorgeous and friendly birds. The shops are typical. I was looking for jewelry, but couldn’t find any. (Just kidding!) Restrooms are convenient and clean. Panama Canal: Going through the locks was exciting and interesting. So glad we did it. Costa Rica: No tender required. In easy walking distance is a souvenir market. Some of the items seemed to be of a higher quality than in other ports. Grand Cayman: The only port using tenders. Hubby took the bike ride/Hell tour. It was interesting and the biking wasn’t strenuous. He said Hell gave him “the creeps” -- as it should, I guess; it’s Hell. DISEMBARKATION: A few days in to the trip we were notified that even though we had sailed from, and parked at, Terminal 2 we would arrive at Terminal 21 (later changed again to 19). Complimentary shuttles would run between 19 and 2. There was a 30-minute delay leaving the ship’s waiting areas. Many ships were in port so Customs was overloaded - not Princess’ fault. Princess staff did a great job under the circumstances. After that, the process was smooth to the doors leading outside. Porters with large carts waited where luggage is placed, so we took advantage of that. The porter piled everything on to his cart for the four of us and was our Sherpa to and through the Customs line. Then he escorted my friend to the shuttle going to the Northport garage. A godsend. Then things came to a screeching halt with chaos created by the 2-to-19 switch. I sat on a bench next to an elderly lady traveling alone. Her travel agent had arranged for transportation to Miami airport, but it never showed up, most likely cruising around Pier 2, per original arrangements. There was no way to reach her agent on a Sunday. We looked for a Princess rep who might help, but couldn’t find any. I wish I knew what happened to her. Another woman’s husband is diabetic and she was worried because the process of waiting a long time for the shuttle, riding to Terminal 2, getting the car, maneuvering out of the garage (a maze, coned off in many areas), getting to Terminal 19, and finding her, was taking far too long. He needed food, but you can’t take food off the ship and he had nothing to eat. She was concerned that he might have gone into insulin shock, and was going to speak to a Sheriff across the driveway to see if there had been any reported emergencies. He finally came, but a serious medical situation had been possible. (Again, no Princess reps to be seen.) A few times I heard the comment, “I’ll never use Princess again.” It may not have been Princess’ fault, but it reflected negatively on the cruise experience and Princess. We’re confused about the terminal switch. It looked like “Royal” was at Pier 2 where we should’ve been. Ships’ schedules are set two to three years in the future. It makes no sense. It should be a smooth operation. Overall, we had a good trip. Would have given 5 stars if not for hiccups of communication and no Princess reps assisting passengers with terminal change. Will definitely sail Princess again, assuming communications issues are remedied. MAJOR PROS: Food. Production shows. Staff. MAJOR CONS: Communications/technology. Gym. Overcrowding. Read Less
Sail Date February 2019
Outstanding value for the cuisine that is included and onboard entertainment. I would not recommend the premium restaurants as many have complained about the food quality for the extra price. Long wait times for Anytime Dining. You need to ... Read More
Outstanding value for the cuisine that is included and onboard entertainment. I would not recommend the premium restaurants as many have complained about the food quality for the extra price. Long wait times for Anytime Dining. You need to reserve your dining times to avoid. Ports of call on this itinerary are below average and the excursions are not worth the money. This cruise is clearly targeted for senior citizens. It is not recommended for ages 55 and below. Very laid back vibe. The staff on this ship are very well trained and accommodating. Countries represented are mainly from the Philippines, India and China. They have the most pleasant demeanor and disposition unlike some cruise lines that represent Eastern European cultures. Princess has an amazing reputation for providing excellent quality food and highly skilled chefs that prepare a variety of international dishes. Our new preference for cruise companies is clearly Princess. Read Less
Sail Date February 2019
On my bucket list for years and could never convince my past wife to get on a ship and the timing was right. I have read some of the reviews and cannot agree with them as they sailed at a bad time. My cruise was FANTASTIC, the Panama Canal ... Read More
On my bucket list for years and could never convince my past wife to get on a ship and the timing was right. I have read some of the reviews and cannot agree with them as they sailed at a bad time. My cruise was FANTASTIC, the Panama Canal visit was the highlight, on board service was excellent and I never had to wait to be seated. The waiters did not hover over you but watched and knew when attention was required.I was not pressured into buying more drinks than I wanted. Ten days and not a bad meal, food was top notch. The buffet on deck 14 was all anyone could hope for. Housekeeping was above and beyond, I had an ocean view cabin (605) and it was always kept neat and tidy, any time that I left for a walk or a meal, things were tidied up while I was away. There was always something on the go for entertainment and the movies under the stars helped end the evening on a high note.I am giving it some serious consideration for an Alaskan cruise and it if possible definitely be on the Island Princess. Read Less
Sail Date February 2019
Interesting destinations. Panama canal, Cartagena, and Limon well worth seeing. Great snorkeling on Grand Cayman. Well organized and executed tours. As usual service on board and embarkation and debarkation very good. Rooms were well ... Read More
Interesting destinations. Panama canal, Cartagena, and Limon well worth seeing. Great snorkeling on Grand Cayman. Well organized and executed tours. As usual service on board and embarkation and debarkation very good. Rooms were well appointed and clean. Ship is unique in that it offers and indoor pool and lounge area along with a sauna. There is also a top sun deck with a splash pool. Additional outdoor lounge seating can be found along lower outdoor passageways. Dining and entertainment is top notch. On board activities are well organized and presented. For those selecting Princess be aware that this cruise line is generally not suitable for children, young adults and young couples. The majority of passengers are elderly (many over 70), white and American. Although the band was excellent and played up-to -date music, most passengers do not participate in dancing. Woe betide the person who does not get up early, especially on at sea days as passengers tend to reserve deck seating despite ship policies to the contrary. This ship was my favourite in the Princess line as it is somewhat smaller and service and seating is more accessible. Read Less
Sail Date February 2019
I am confined to a wheelchair and cannot stand. I was unable to find any wheelchair accessible excursions provided by the Island Princess at any port of call during the whole of this cruise. A few of the excursions were labelled as ... Read More
I am confined to a wheelchair and cannot stand. I was unable to find any wheelchair accessible excursions provided by the Island Princess at any port of call during the whole of this cruise. A few of the excursions were labelled as wheelchair accessible on the website and I had booked these prior to the cruise. Unfortunately, when on board, I was informed that while the location was wheelchair accessible, the transportation was not. Only two of the ship’s doors opened automatically. The others could only be opened with considerable effort and had a ledge that made it difficult for a wheelchair to roll over. Unlike other cruise ships such as Celebrity there were no hoists to lift me into the pool. The noise levels in the Horizon restaurant are extremely high. At one lunchtime I measured sound levels over 90 dB over a sustained period of time. This level of noise can produce permanent damage to hearing. It is especially dangerous when someone is exposed to this for a sustained period, such as your staff. We were constantly bombarded by sale offers. On exiting from dinner, we were confronted by half a dozen "paparazzi". A man dressed as a giant bear blocked our paths on the deck. Our television always started with the Princess channel offering more sales opportunities, not the channel we had just watched. Over the trip at least three dozen sheets of paper with advertising offers were left on our bed. Travelling with Princess cruises would be considered again if these problems could be corrected. Read Less
Sail Date February 2019
I chose this cruise (my first) based on itinerary to a partial passage of the Panama Canal and chose Princess on its reputation for good food and levels of service. The itinerary to visit Columbia, Panama and Costa Rica was good but visits ... Read More
I chose this cruise (my first) based on itinerary to a partial passage of the Panama Canal and chose Princess on its reputation for good food and levels of service. The itinerary to visit Columbia, Panama and Costa Rica was good but visits to Grand Turk and Jamaica (Ocho Rios) were a waste of time and more time at the other ports would have been better. Before I talk about Princess I must add two caviates. First that this is my first cruise and my expectations were set by Princes advertising and other reviews. Second caviate is that the previous cruise had several nori virus outbreaks and there was several measures in place to combat another outbreak. I mention this second one as the ship felt understaffed and the workload of the staff seemed to affect the attitude of the majority of serving staff. An example was that even in the buffet you could not serve yourself and the staff served you. If I was less generous I would say it was a cost cutting exercise to reduce the portions. I only mention this as there was a general air that there was cost savings being made in the quality of food and service. Along with the constant added costs or trying to find ways to charge more was disappointing but this may be all cruise lines. (Role on Virgin Voyages style charging). Overall I was disappointed with the quality of service at evening dining, who seemed rushed/under staffed. Another disappointment was the afternoon tea which started with tea being served followed by a line of people trying to get food on to you plate all at once and get you out. I chose anytime dining which was what I would choose again as it gave me the opportunity to meet a new group of people each evening. However the quickest time from starting to queue to sitting was 25 mins and the longest was 55 minutes. What was more annoying was to then see empty tables not being used. This was for a single looking to share on a large table. The evening entertainment shows were generally good and different music in each bar was good enabling you to choose what you wanted. I stayed in a mini suite and this was a very good size with a great balcony. It has very nice flat screens but no use has been made of the space where the old style TVs used to be giving a slight feel that something is missing. Overall a disappointing first cruise and may be a while before I take another one. If I do I am pretty sure I will go with another cruise line as I think Princess are making cost cuts where they can. This was also the view of other passengers who had taken many Princess cruises and said this was the worst Princess Cruise they had been on. Read Less
Sail Date February 2019
Island Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.1

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