From the time we boarded there was courtesy, assistance and helpfulness. Our cabin stewart was excellent and the room service for our coffee every morning between 6:30 and 7:00 was right there...we did tip the waiter that brought our coffee every morning it was someone different everyday....as well as our cabin stewerts.... we presented them with a thank you card with a tip of our personal ...
My wife and I chose to celebrate our 40th by going on a cruise. We picked Holland America and was very glad we did. The experience was beyond our expectations. The comfort and service was better than most 5 star resorts. We especially enjoyed the perks of the Neptune Suite. The concierge service was great. We decided to renew our vows during the cruise and the Cruise director, Erin, and our ...
Chose cruise primarily because of departure port and dates of sailing. (Over NY Eve).
Positives:
1. The signature suite!
2. Stewards very friendly--everyone always said hello.
3. Ship was redone a year ago--so spaces are nicely kept up. Very clean!
4. The EXC area and the Observation deck were VERY nice. We hung out there several times.
5. The customer service was positive and ...
My sweetheart enjoys the low key atmosphere of HAL, as well as the food and service. The service was good but not what I have experienced in the past.
The food is excellent, we ate in the main dining room for dinner, did not partake in the specialty restaurants this time.
The room was spacious and clean, plenty of storage.
My one beef is with the entertainment, it is nice but very low ...
In the interest of full disclosure the only reason I booked this cruise was because it dove tailed with a cruise I was taking prior, and I wanted to be away over Christmas.
I was fully prepared to be met with a sea of blue hair and was pleasantly surprised that there were more children on this sailing (over Christmas week) than I’ve seen on Carnival. This gave a youthful feel to the cruise, ...
The ship was great, just underwent a refit this past spring. Elevators are extremely fast, service was excellent, easy to get around the ship, food was really good (way better than most lines) and the small details really made a difference. The Casino and bars were great as well! Grandmother, Mother and Father, and 2 teens traveled in 2 Veranda rooms - very comfortable. We dined mainly in the ...
No kids visiting us in Florida for Christmas so we treated ourselves to a Christmas cruise. We have over 200 days on HAL and have definitely seen a decline in service,especially in the MDR,in the last few years.
To negate this decline somewhat we chose a Neptune Suite and found the service to be excellent. Embarkation and disembarkation were a breeze, especially with a Global Entry Traveller ...
It had been many years since we sailed HAL and we decided to go back on what was the new Westerdam. Embarkation was simple. We had a signature suite which we were to.d that we would receive early embarkation....did not happen, but we still had fast service. The ship was lovely although getting somewhat worn. Our suite was large and very comfortable. The bathroom was huge with a separate bath and ...
We booked this cruise with several other couples so had friends on board but met many new couples and enjoyed this cruise because of the Gaither Gospel Music with about 25 singers on board.
We had a partial ocean view cabin that allowed us to see the sea or land depending and it was definitely large enough. This ship went to St Thomas, Bahamas,San Juan and Half Moon Cay. We walked around ...
Nice ship. All the food venues were quite good. Buffet had a good selection at every meal. MDR was OK but slow service. Hamburger joint on board was outstanding on the rear sun deck with good burgers and yummy fries. Coffee house in the library was a relaxing place to get away. All services were well above average. Decor was adult throughout the ship as most of the guest tend to be over 50 ...