We were so disappointed with HAL, that we will not sail with them again. It was a 30 day cruise (the 16 Day Cruise listed here plus a 14 day cruise attached). This was our 4th cruise with them and prior to this, we couldn't say enough good things about them. This time, it was awful. There were many issues with the food, the entertainment, issues with our stateroom, rude behavior by staff (not the ...
This was our 6th HAL cruise. Our interest in this crossing was sparked by the interesting ports (Cork, Waterford, Torquay, and Dover) in Ireland and the UK. Our cabin stewards (Rio and Ewan) were phenomenal and kept the cabin in perfect shape. They are assigned approximately 35 cabins to take care of by HAL which is an unreasonable workload. We had great dinner and lunch in the Pinnacle Grill with ...
This is our first HAL Cruise, and I’m sold. My wife and I have been on just about every cruise line, but finally we have found our niche. Holland offers everything I want. The ship is spotless, the crew most hospitable and professional. The services on the ship from dining to cabin service top notch. For those who are concerned, there are multiple closets and under-bed drawers that are very large. ...
We are 3 star, almost 4 star mariners. We like Holland America for its itineraries and its staff. Let me be clear: for the most part we enjoyed our cruise. Our cabin was very comfortable and spotless. Our stewards were very customer oriented. Our excursions were great fun. However, from the beginning things were not as good as they used to be. Embarkation with Orange Status should have been ...
We have sailed 7 times on HAL and have always enjoyed the cruises. This was the first HAL cruise that did not meet our expectations. While the service and crew members were outstanding as usual, our main complaint was the quality of the food and the food selections in the MDR. Many times at dinner in the MDR our server did not ask if we wanted a drink or wine with dinner and rarely were we asked ...
We chose this transatlantic cruise and this ship because we wanted transportation to Europe, did NOT want to visit a lot of ports, wanted to relax at sea prior to a heavy sightseeing itinerary once we arrived, and for the entertainment and food advertised.
We were wholly disappointed. We were disappointed to the point that we would not want to travel on Holland America again.
The embarkation ...
First TA, right fare for an aft facing cabin on deck 8. Paid for HIA since no longer can bring on drinks. I did not get what I paid for. Changes were made to inclusions after I paid.wifi issues- no compensation, excursion cancelled- no appropriate substitution I was advised by shore excursion staff- so forfeited $120 OBC- would not let me use it for anything else and non refundable.
Could not ...
This was a 14 day trans-atlantic from Ft Lauderdale to Rome with 4 ports: two in the Azores and two in Spain. I've done over 50 cruises and about 10 were on HAL. I've always liked HAL's vibe - which is to appeal to seasoned travelers who appreciate discovering new places. I like days at sea and purposely picked this smaller, older ship after being on the Nieuw Statendam last summer (whose ...
We just got off the ship after a 3 week transatlantic cruise from Ft Lauderdale to Barcelona.
The Oosterdam is becoming quite dilapidated. We encountered many serious infrastructure issues.
Firstly, there were many leaks that marred our cruising experience. The Lido dining room had water soaked carpeting that passengers were forced to walk on to get to the seating area.
We also ...
We have near 30 cruises so far, split almost evenly across the 5 major cruise lines. Our best tops are HAL and Celebrity. This is our first cruise on the NS and our 4th cruise on HAL. We loved the sisterships Rotterdam and Koningsdam for the food, the music and the beauty of the ship. This T/A cruise on the Nieuw Statendam is no exception, though I have to admit, the Rotterdam has a little edge on ...