53 Fort Lauderdale (Port Everglades) to Caribbean - All Holland America Eurodam Cruise Reviews

This was my second time on this ship, but my third time on a cruise ship. I don't quite remember the first time I went on this ship, but I certainly remember the second. I went with my family and my friend's family. The ship ... Read More
This was my second time on this ship, but my third time on a cruise ship. I don't quite remember the first time I went on this ship, but I certainly remember the second. I went with my family and my friend's family. The ship departed 24-12-17 and er came back 31-12-17. First of all, the service was excellent. Not only were the crew members all very nice (they greeted us every time we crossed one of them and always remained polite), but they also did their job properly. The room stewards (I was in room 4030) cleaned my room twice a day and in the evening they would leave two pieces of chocolate, the next day's activities and an adorable towel art. They also remembered my name on the second or third day (thank you Mantri and Ari!). I would also like to mention the staff in the dining room. Because we were 9, there weren't many tables for us (compared to the rest of the tables, for example, for 4 people). We sat at table 205 everyday, for we ate at the dining room every evening. Because my grandparents could not drink cold water, we asked for some hot water on the first night. On the second night, the assistant dining steward (we had 2 dining stewards) remembered us and specifically served hot water for them. This is to point out that they care about the guest and pay attention to us. My dining stewart, Agung, was also very patient when I asked him about the different items on the menu. When you walk out of the dining room, there is a guy named Ferry who could give you mints or dates to refresh your mouth after you've eaten dinner. He is a really sweet guy and I encourage you to talk to him. The buffet (Lido Market) is very big and full of great food. It has a variety of bread, meat and different kinds of food for different cultures. They have rice, sushi, pasta and even a salad bar! All you have to do is to ask a person to prepare it for you. All this to say that their service is fantastic. As for my cabin, I lived alone. For one person, it was plenty of space to move around (I was living in a cabin with windows). We had a TV where we can watch a lot of movies. The bed is really big and could easily fit two people. They have shampoo, conditioner and body wash already prepared so you don't need to pack any. Same thing goes for soap. You can deliver food for free and you can also get someone to deliver you breakfast in the morning. The Eurodam offers many entertainment and activities. During the night, they have entertaining shows. I went to the piano show where a pianist combined many different songs/music into one and it was absolutely magnificent! There are also many other shows that you could watch, but I personally preferred that one. You are also given a pamphlet "When and Where" by your room steward with all the activities that will occur the following day, their time and places. You can receive a lot of free stuff if you participate in them. I also particularly liked the late night trivia game, although I wasn't really good at it. The ship itself is very big and not so crowded because we are only 2000 people, unlike other big ships who have more guests on them. It has two pools on the 9th level, a small puzzle/board game/trivia game/computer room on the 11th floor, a casino, an art gallery, shops, a stage, a spa and a gym. Overall, it's pretty "spacey" and you won't bump into someone while walking around. The embarkation was pretty quit and the waiting time wasn't too much. The way they organized it made people avoid uselessly standing around and was pretty efficient. We had four destinations: Half Moon Cay, San Juan, St Thomas and Grand Turk. We first went to Grand Turk. My family and my friend's family went to the beach. The beach wasn't particularly the best. It had a lot of rocks near the shore, but we saw a lot of fish! We used the towels the ship gave us. The second destination of San Juan, located in Puerto Rico. We decided to not take a tour and walk around by ourselves. The old part of the city is extremely beautiful with its colourful buildings. We found, by chance, one of the old fortresses and went in (free for 15 and under and 7$ for each person 16+). The view was simply magnificent! Same thing goes for St Thomas, except we payed for a tour (18$/person because we made a deal). We took a lot of pictures at those two destinations. The last destination was Half Moon Cay. Apart from the fact that we had to use a small boat to get there, I'd like to call it "Heaven on Earth". The sand is as white as snow, as soft as a baby's butt and there weren't no rocks! The water was clearer than any I have ever seen and was as blue as a bright summer sky. You would think i am exaggerating, but I am only speaking the truth. That was my favourite destination. The wait to disembark the boat was almost nada, except for Half Moon Cay because we had to wait for a smaller boat (but the beach makes up for it). The disembarkation for the other three destinations took no time at all because we are only 2000 people. All in all, this was an amazing experience and I'd 10/10 go back there again! Read Less
Sail Date December 2017
After a death in the family, it was decided that a 'traditional Christmas' was not wanted; a family cruise was needed. Nine of us were booked on the Eurodam, one suite, two balconies and one inner cabin. For my review, it will ... Read More
After a death in the family, it was decided that a 'traditional Christmas' was not wanted; a family cruise was needed. Nine of us were booked on the Eurodam, one suite, two balconies and one inner cabin. For my review, it will be focused strictly on my experiences. We were on the msEurodam; December 24 - 31, 2017; Fort Lauderdale, Grand Turk, San Juan, St. Thomas, Half Moon Cay, Fort Lauderdale Embarkation was good. No real lines, the staff were welcoming, someone was walking around with Christmas cookies. We were on the ship within 20 minutes of arriving at the port. Having cruised several (5) times before, we have always been greeted on-board by officers of the ship along with a sparkling wine service. This was not the case with this cruise. Especially odd since it was December 24th - the day before Christmas. I would have thought there would be some sort of celebratory drink service. We were on our own to find the elevators and locate our cabin. I also note that upon entering the ship, there is no WOW factor - the lobby seemed closed off, there was no dramatic art work, solarium, etc. We found the cabin (7126) to be smaller than the other cruises we've taken (Celebrity and Princess). The finishes seemed generic, the verandah was also slightly smaller. Storage in the cabin is good once you find it (check under the end of the bed, under the couch, and under the ottoman/stool. The cupboards can also be altered to what best suits your clothes as the shelves can be raised (to make for longer hanging areas) or lowered to make more shelf space. The lavatory is smaller with no storage to speak of. Our cabin had a bath/shower combination. The water pressure was okay. The cleanliness was fine, except we did find a couple pieces of debris from the prior passengers behind the drapes. One nice touch that have not been on my previous sailings was a light for the verandah. The condition of the ship needs to be looked at in some areas. Our first lunch, the table had a crack in it, the material on the chairs was cracking, the window had a crack in it, paint was peeling on the light fixture on our deck, there was rust on various pieces of metal on the ship. All little things that add up. Our room stewards were pleasant and general did a good job, but not outstanding. We were into our second day before fruit arrived and a replacement wine glass that was used my first night. The dining room / food services is where things REALLY need attention. My wife and daughter are celiac - therefore they are gluten free (GF) and cannot have a number of items (flour, oats, wheat, barley, rye, most soya sauces, etc.). When the cruise was booked we informed the agent, upon embarking we informed the maître d'hôtel, and then when setting for dinner explained it to the waiters. The first dish presented to my daughter I noticed they had served it with a Potato William. I asked what her potato was coated in (usually it is a bread crumb). I was informed it was panko. Panko!! They had NO clue that panko is just a Japanese breadcrumb. The waiter quickly removed her plate and returned with a baked potato. As is customary with dietary restrictions, the wait staff ask you to pre-order your meal the night prior. Both my wife and daughter order that evening for the next day. On the order they wrote GLUTEN FREE. The second night dinner was served, and all seemed fine... until three hours after dinner when my wife started experiencing a gluten attack. Normally when she is "gluten'ed" it is something minor and lasts three to four hours. This time she was laid up for twelve hours. It turns out the kitchen sent her a regular lobster bisque. The next morning I had a meeting with the Hotel Director and Food & Beverage Director - at which we discussed how dangerous and completely inexcusable this error was. Both were apologetic and said they would look into it. That night at dinner the Dining Room Manager came to the table and apologized, sending two bottles of wine as a gesture of good will. A welcome gesture, and we appreciate that he "fell on the sword" for the company - however, this was NOT the error of the dining staff - they brought out what the kitchen sent as GF. So I ask, why did the Chef not come out to speak with us?? The F&B issues did not end there: - at the Dive-In restaurant (burgers, hotdogs, chicken) I ordered a hamburger cooked medium-well. Upon my first bite, red juice started dripping out. They sent me with a RAW burger. I immediately returned it, and they provided me with a replacement about five minutes later. I will admit, the replacement was excellent, but if the first one was served to a child who did not know better, what then? - at the NY Pizza counter I built my own with tomato, pepperoni, onion, and pineapple. To my surprise I was given a pizza loaded with mushrooms... LOADED! I do not eat mushrooms. And this was not someone else's pizza, mine was the only one on order. Rather than replace, I just picked them off, but upon showing the staff they did not seem phased. - three separate times on deck I had to flag down staff to receive beverage service, one time I could not get any attention and had to go to the bar. - Christmas morning we ordered room service breakfast to our suite. It was "fine" except they missed parts of our order, put breaded hashbrowns on our GF eggs making them inedible, and served cool coffee (rather than hot). - the line-ups at the lido bar are incredible. It is mostly due to the layout. People have to queue in the same passage way as those walking around. Everyone is tripping over each other. Celebrity Solstice class has the right idea, central service areas with lots of open space around the different counters. On a plus side (sort-of), the best service I received was in the Exploration Cafe. Although it is in a very strange location - on the 11th deck forward, which you cannot actually get to directly from the aft or mid-ship elevators. Service overall seemed to be lacking. One day in port it started to rain, HARD (torrential is more accurate). I was at the Dive-In for a hotdog (which was good) and watched as the passengers had to scramble to get out of the rain. The staff literally just stood there and watched - not a single person offered help, especially to the number of passengers who were slightly older and could have used assistance gathering their belongings. What seemed to be really lacking, and I think the real reason why the service is so poor is that over seven days I NEVER saw an Officer walking around, checking on the staff, talking with the passengers. Nothing. Not one time! In fact, neither of the Directors had the foresight to follow-up with my spouse or me about her experience in the dining room. And the last kicker - I went to a "complimentary" acupuncture consultation. I would like to stress, the consultant (Dr. Q. Sihan) was very pleasant and seemed to take a real interest in her profession, and I take NO issues with the actual service she provided. In fact, under the right circumstances I would attend her practice again. My issue is with the manner with which the spa operates. Dr. Qin and I spoke for about ten minutes, she asked to test a needle on my arm, and then said she was going to work on a problem area for me. AT NO TIME DID she tell me the complimentary consultation was over and we were moving into a treatment... that I would be charged for. At the end of my session she presented me with a bill for $150 plus a service charge of 18%. I signed the form believing this was just a control receipt (the same thing happened with our beverage package, for every drink we ordered we were presented a receipt which was posted to our cabin account but immediately credited). Wanting to show Dr. Qin my gratitude for her free consultation, I wrote in a $20 gratuity to say thank you for the time she spent with me for the complimentary treatment. She then presented me with a new receipt just showing the $20; this is what I expected to pay. As usual, the morning before disembarkation I printed my cabin account to find out that there really was a charge of $150 + 18%... WHAT?!?!? It was complimentary!!! I immediately went to the spa but could not find Dr. Sihan to discuss the issue, so I went to Guest Services only to be told that they understood my concerns but there was nothing they could do (even after calling the Spa). Apparently the Spa is a contracted service. WHAT?!?!? My contract is with Holland America - not the spa. Later that day the spa manager called me to essentially say, 'you should have known the difference between a consultation and a treatment (even though I had never had acupuncture before), you signed the receipt, you're paying the charge'. After much debate she offered to remove the $20 gratuity and the 18% service charge. NOT COOL!!! As I expressed to her - what a scam!! Disembarkation was well organized; we were out of the cruise port within 40 minutes of our group being called. Read Less
Sail Date December 2017
We wanted to take my mother-in-law on a Christmas cruise to celebrate her upcoming 90th birthday. One reason we chose the Eurodam is that it is a relatively small ship. Holland America customer service was very helpful in guiding me to ... Read More
We wanted to take my mother-in-law on a Christmas cruise to celebrate her upcoming 90th birthday. One reason we chose the Eurodam is that it is a relatively small ship. Holland America customer service was very helpful in guiding me to select appropriate staterooms to suit our needs for the cruise. We had three cabins close together on the main deck. We were quite happy with our midship location. (Except one issue that I'll talkabout below.) Embarkation went very easily. Once we got inside the terminal they put my mother-in-law in a wheelchair so that she didn't have to walk very far. The rest of us breezed through the line and we were ready to embark in about 15 minutes. Disembarkation went fine, also. Again, a wheelchairwas provided to help my mother-in-law leave the ship. Our cabins were clean and spacious, and Andy, our cabin steward was very attentive. We ate dinner in the main dining room every night. I thought the food was very good. They had a variety of soups that were delicious, and I particularly liked the flat-iron stead that was served one evening. Our dining room steward was Pajar. He went above and beyond to anticipate our needs. His assistant, Michael was also great. I made arrangements for a small cake for my mother-in-law on our last night. All the servers sang to her when Pajar brought her the cake. Also, we didn't seem to be disturbed very often by photographers wanting to take family photos while we were eating. We also ate breakfast in the main dining room almost daily. There was a wide variety to choose from. Towards the end of the cruise, some of the main dining room service slowed down. I would imagine some of the crew were starting to prepare for new arrivals. It definitely wasn't a deal breaker. I think we cruisers have to try to be a little understanding. We ate lunch at the buffet most days, which I preferred over lunch in the dining room. There were many ready made selections, but you could also get a fresh salad or made to your specifications, or pasta cooked to your liking. The entertainment was very good. Besides the Eurodam singers and dancers, the orchestra performed a movie score one night while the movie was aired. On Christmas Eve, there was a concert of carols, including performances by the Phillipino staff choir and the Indonesian staff choir. It was lovely! There was a very good juggling act and a great comedian on other nights. B.B. King's All Stars were great, as well. We didn't get a chance to enjoy Lincoln Center Stage but that venue also offered a variety of musical programs. We chose this itinerary because we have done a couple of Western Caribbean cruises already and wanted to see some new sites. We enjoyed the ports. First, Grand Turk, where we did an island excursion that we booked through the ship. Second, San Juan, where we did the same. Both excursions were perfect for someone approaching 90 years old, with friendly and professional guides. In St. Thomas, we ventured out and got on a tour on our own. It was difficult to hear and understand the woman driving and guiding the tour, and our brakes started smoking on the way down from Mountain Top, so we weren't as satisfied with that tour. In all cases though, the guides were upbeat and did not dwell on the recent devestation. Our guide in San Juan said how happy they were to have the cruise ships come back. While we were on the ship, customer service was wonderful at helping with disembarkation plans and a few glitches on our accounts. The people working on the ship seem tireless and upbeat at all times in meeting everyone's wishes. They are amazing. Would I go again? I would love to be back on Eurodam! Read Less
Sail Date December 2017
This was our first HAL cruise and I found it met and exceeded our expectations. The Eurodam, and Holland America, turned out to be an excellent fit for us -- not too big and even for a holiday cruise there was not too much noise and ... Read More
This was our first HAL cruise and I found it met and exceeded our expectations. The Eurodam, and Holland America, turned out to be an excellent fit for us -- not too big and even for a holiday cruise there was not too much noise and bustle, yet there were enough of the type of things we liked to do to keep us entertained (when we weren't "busy" relaxing). Before going any further I definitely want to point out the quality and friendliness of the staff as one of the highlights of the ship (and from what I've heard all of HAL in general). That, and the amenities of the Eurodam, will induce us to cruise with HAL again. Pre-cruise: We stayed at the Quality Inn Airport Cruiseport South. Rooms are basic, but clean and comfortable, and the hotel provides free pickup from the airport and a free shuttle to the port as well as a hot breakfast poolside - a lovely start to our vacation. It’s within walking distance of a couple restaurants (we chose the Moonlite Diner which has good sandwiches and delicious hand-dipped shakes). There’s also a K-Mart nearby for any last minute purchases (in my case, new surf shoes). Our shuttle left at 11:30 a.m. but due to one passenger going walkabout after checking in with the driver, and with dropping off other passengers at Royal Caribbean and Celebrity first, we didn’t get to the Eurodam’s dock until 12:30 p.m. There were no lines so we got through the security scan and obtained our keycards in less than 15 minutes, and were in our room shortly before 1 p.m. Cabin: We were in 4040 which is one of the verandahs with the steel railings. I found it really didn’t bother me and in fact felt quite cozy to have the balcony space more enclosed. I’m 5’7” and was easily able to look out over the railing when sitting up in the lounge chair. The cabin is very convenient to the forward stairs/elevator, and quiet since there is little engine noise and vibration that far forward. I was a bit concerned that the cabin was over the back half of the theatre but we never heard any noise from the performances. Storage in the room was plentiful for us - we’re light packers - especially once we discovered the drawers under the end of the bed. I found the bed very comfortable, absolutely no complaints there. I really enjoyed having the mini-tub as opposed to the tiny showers we’ve had on other lines. The on-demand TV worked well for finding out information about what was going on and there was a very good selection of current movies. I also was happy to see that there was a separate section for paper recycling inside the trash bin for responsibly getting rid of all the surplus paper announcements. Food: One of my favorite things is to have morning coffee on the balcony, so we had room service breakfast every day. Service was prompt, the orders were always correct, and there were metal heat plates under the egg dishes to ensure they stayed hot. I especially liked that we could even get room service on disembarkation day. It was so much more pleasant and convenient than having to navigate the usual madness in the buffet. We had lunch in the Lido most days. We both really liked the salad bar and chose that option several times. We had New York Pizza poolside for one lunch and since we prefer thin crust pizza anyway we were very happy with the margherita version, which featured fresh tomatoes. We chose anytime dining and most nights asked to be seated with others. This was a great option for us (we figured if we ended up sitting with someone we didn’t care for, it was only for one night anyway) but it turned out we enjoyed chatting with all of the people we were seated with. We usually ate relatively early (6 or 6:30 p.m.) and had no problems getting seated immediately, either with others or at a two-top. We only had to wait for a table on the 1st gala night (which was Christmas Day) and that was because we arrived after 7:30 and wanted a two-top. We found the food in the main dining room ranged from very good to exceptionally good so we never really had any interest in the specialty restaurants. My favorite meal was the roast goose on Christmas Eve - it was perfectly done with crispy skin, and served with red cabbage, a baked apple and William potatoes, followed by a decadent ‘buche de Noel’ that was almost like a bittersweet chocolate truffle. Bliss! Ship activities We took advantage of afternoon tea on the 1st sea day. There was very nice assortment of goodies and enjoyed The Band playing dance favorites. Most evenings we went to the Lincoln Center performances, which were excellent, though the venue needs improvement. It’s wide open to the main hallway except for a flimsy curtain and an openwork divider, and though “quiet please, performance in progress” signs are posted in the hall not everyone was heeding them and it was jarring to have a beautiful passage of music interrupted by someone’s (often loud) conversation. Perhaps more of the wall could be closed in, or the venue moved elsewhere that’s more enclosed. It’s a shame to hire such talented musicians and then give them such a poor performance space. We also enjoyed going to B.B. King - another group of excellent performers, The volume was a bit much for us in the club itself but sitting on the couches in the hallway outside the venue was perfect. We attended the comedian show and jugglers in the Main Stage and both were enjoyable. We attended America’s Test Kitchen 3 times. It’s something we watch at home, so it was fun to see the demos being done live, and we picked up a couple recipes we want to try out at home. We didn’t go to the Casino or the Spa. I was in one of the pools almost every day. For the most part people heeded the “adults only” restriction on the Seaview Pool and there was only one day where there were a few teenagers. The often-discussed music was usually playing, but I didn’t find it offensive. It’s mostly a lite-rock selection, and the volume was reasonable. Loungers around the pools were hard to find on sea days but we could usually find some available on port days (we usually came back to the ship early). Shore excursions: We didn’t book any organized excursions, prefering to explore on our own. We’re not beach people, so Grand Turk and Half Moon Cay didn’t do a whole lot for us (though if you are a beach person Half Moon Cay is very, very nice). In Old San Juan we toured the two forts and did a bit of walking around. I saw some hurricane damage in the tourist area but most stores and restaurants were open and had power (though some may have still been on generators). The tourist tram was not running but we were able to walk to everything of interest. However, the La Perla neighborhood on the north coast had horrific damage, and my understanding is the rest of the island is still suffering greatly. The people I spoke to emphasized how much they want (and need) tourists to come to help rebuild their economy. I really liked Old San Juan and hope to return. St. Thomas is a little further along in its recovery with about 75% of the island having power. The cable car to Mountaintop was not operating (though I heard from other passengers that it was possible to drive up, and stores and restaurants were open there). Most stores on Main Street in Charlotte Amalie were open and busy. My favorite area was Palm Passage, which has two great stores featuring local crafts: Fish Face and Gallery St. Thomas. It also has an open-air bar in the center of the passage, so if you have a significant other who doesn’t like to shop, he/she can spend the time in the shade with a refreshing beverage while you engage in retail therapy. Disembarkation was the easiest we’ve ever experienced with any cruise ship. We chose to do Expedited and carry off our own luggage. We waited in our stateroom until the announcement came through at about 7:15 a.m. (after enjoying room service breakfast - THANK YOU HAL for not making us face the madness of the Lido on the last day!). From our stateroom to the cab stand was 15 minutes flat. However, it’s important to note that we have Global Entry cards which allowed us to whisk to the head of the Customs/Passport Control line. If we hadn’t had those, I suspect we would have spent about a ½ hour in the line since even at 7:30 a.m. it was already pretty long. My only major disappointment with HAL was the Internet service. We got a 100-minute package, and access to the outside world was spotty. I couldn’t connect at all from Monday evening until Tuesday afternoon, and an email I sent later in the week (when it appeared I was connected) was never received by the recipient. On other tech-related items I liked the onboard web page and the TV menus in the room for looking up activities instead of having to refer to the paper schedule. Even though we paid a premium price to cruise during Christmas week, I still feel we received good value for our money. Overall we were very pleased with our first HAL experience and look forward to sailing with them again, so much so that we purchased two Future Cruise Deposits. We'll probably use them for Alaska in a couple years' time as HAL's offerings for Alaska look *very* enticing. Read Less
Sail Date December 2017
We sailed on the eastern Caribbean cruise November 26 after a few years absence from Hal. We specifically chose this line because we remembered eating the best cruise food ever . We previously sailed Princess, Royal and Celebrity. We ... Read More
We sailed on the eastern Caribbean cruise November 26 after a few years absence from Hal. We specifically chose this line because we remembered eating the best cruise food ever . We previously sailed Princess, Royal and Celebrity. We thought we were on the wrong ship. The first evening we sat Down to shrimp,that looked like someone opened a tin and put it in a bowl. Well we thought the mains would be better, but no. They brought beef stroganoff only it was brisket and instead of noodles some leftover pasta whichh I would not serve at home. The bread was so hard my husband said he could throw it against the wall. Okay we thought just first night, maybe busy whatever but we only had two decent meals in main dining room the whole time we were on board. We were shocked at both portion size and food. A lot of brisket all week. The buffet was better and the Italian food was good but everything else stunk. I had made reservation at the specialty restaurant six months in advance, the Thai place. When we arrived we were shown to a table in the back. I asked for a table with a window, not once, not twice but three times and was told no? "You have to reserve for five thirty, is not possible" we booked a suite and it was very nice and staff did a great job but I would not sail again on Holland America . What happened to the cooked to order salmon in the buffet and the wonderful dining room food? Deserts were inedible,asked for apple pie, was told only at lunch? The chef should be fired.liked Catholic mass and the priest was great. Read Less
Sail Date December 2017
I wanted to visit St. Thomas/St. John because I had not been there before. My friend and I were also celebrating my birthday. She had not cruised with Holland before and had a very bad experience on her previous cruise which was ... Read More
I wanted to visit St. Thomas/St. John because I had not been there before. My friend and I were also celebrating my birthday. She had not cruised with Holland before and had a very bad experience on her previous cruise which was overloaded with young party goers. She had a great time on Holland with a much more mature crowd of folks. She also didn't have to get up early and snag a chair in order to sun, which was her main source of fun. She was always able to find a lounge chair no matter what time she went onto the outside deck. I also enjoy the casino and was pleasantly surprised when I found there was a no smoking policy now. Loved that. Still wish there were bigger shows to enjoy. Our cabin steward was the worse that I have ever experienced. The food was very good as usual and room service every morning for breakfast was also very good. Read Less
Sail Date April 2017
We chose this for a more laid-back atmosphere, and we were not disappointed. We got upgraded to an aft veranda cabin and the cabin and the room stewards were excellent. The food was good, and overall service was very good. All of the ports ... Read More
We chose this for a more laid-back atmosphere, and we were not disappointed. We got upgraded to an aft veranda cabin and the cabin and the room stewards were excellent. The food was good, and overall service was very good. All of the ports were nice, would have much rather had more time at Grand Turk, St. Thomas or Half Moon Cay and a little less time in San Juan, but that's just a personal preference. We were the only ship at almost every port, which also was nice. Ate most of our meals at the Lido Market, as they had basically the same menu as the main dining room every day. Used room service a couple of times. I would NOT recommend the scrambled eggs, unless you like those 'fake' eggs, whatever they use. Go to the Lido Market and have them fry your eggs or get the omelet. We would definitely choose Holland America and the Eurodam again! Read Less
Sail Date April 2017
This was our first time cruising with Holland America, although certainly not our first cruise. We were looking forward to a more relaxed vibe, and we were not disappointed. We flew into Ft. Lauderdale the morning of our cruise and took ... Read More
This was our first time cruising with Holland America, although certainly not our first cruise. We were looking forward to a more relaxed vibe, and we were not disappointed. We flew into Ft. Lauderdale the morning of our cruise and took a cab from the airport. I would suggest a cab over ship transfers as the cab ride was only $15 for the two of us. Once at the port, embarkation could not have gone more smoothly. Within minutes we had our stateroom key cards and were waiting with other passengers to board the Eurodam. HAL provided fresh, cold water and cookies while we waited and it was only a matter of about 1/2 hour and we were on board. We headed to our stateroom (more on that below) right away to get oriented, get rid of our carry on luggage and change to sit by the pool. We met our room stewards who were delightful, changed and headed out to explore the ship and get some lunch at the Lido Marketplace. Throughout the cruise we ate breakfast and lunch at the Lido Marketplace with only a few exceptions. This are has just been remodelled and it has a cheerful vibe and is very bright and comfortable. It is set up with different stations, so we never once had to wait in much of a line to get any of our food, even on sea days. There was plenty of selection, the food was always hot, and - one of the best touches - is the staff behind the various stations serve your food. This helps to keep everything neat and tidy and is a nice touch compared to other cruise lines we have sailed. Something else I appreciated is that when you ordered something toasted, eggs, or pancakes it was prepared fresh and given to you, it hadn't been sitting in a tray for 15 or 20 minutes. All dinners, except for one we ate in the Main Dining Room. We opted for the "As You Wish" dining. Since we enjoyed our server so much on the first night, we chose to come around the same time each night so we could be seated with him. If you sail on the Eurodam, ask to sit in Yasa's section, he provides great service and was so much fun to chat with throughout the course of the cruise. The meals in the dining room were very good, with only a couple of exceptions. There were a couple of nights toward the end of the cruise where the kitchen was quite slow and we waited more than one hour for our main dishes after our appetizers, but Yasa and his assistants did their best to keep things moving and make sure we were OK. We did report this (the slow pace of the kitchen) to Guest Services and spoke with the Dining Room Manager and things moved more quickly the next evening. This would be my only real criticism of our Dining Room experience. Our final night we ate ate Canaletto's, the Italian Restaurant. It was $15 per person and was worth far more. We had one of the best meals I have eaten in any restaurant, and I would say the best of any meal at sea on any line. The service (Deasy was our server) and the food made for a very memorable last night! One feature we really enjoyed was the "high tea dance" on the sea day. High tea was served in on of the large bar/lounge areas and the ship's band played a variety of music if people wanted to dance. I know high tea isn't for everyone, but the food served was excellent and it was fun to have tea at sea! When we weren't in port, we spent much of our time by the Lido Pool. The padded loungers are very comfortable and it never felt crowded, even on sea days. The Bar Staff by the pool were attentive without being "in your face". The pool and deck area was always spotless. One of the reasons we picked this cruise was because of the Lincoln Center Stage. As classically trained musicians, we so appreciated the incredibly high calibre of these musicians and the variety of the music they played, everything from Bach to Coldplay's Viva la Vida. One of our favourite evenings in the Main Show Lounge was the presentation of BBC's Frozen Planet. Such incredible cinematography, and while the film was being shown, both the classical quintet and the more contemporary band were on the stage and played the orchestral score. It was a beautiful presentation visually and musically. While we enjoyed the other acts in the Main Theatre, none of them matched the calibre of the above presentations. The two nights featuring the singers and dancers felt a bit lacking in comparison and HAL could set the bar higher for these shows. Service on board was generally very good. Our room stewards (Adi and Donnie) were so friendly, kept the room very clean and we enjoyed talking with the and getting to know them. Their genuineness and hard work was very much appreciated. As I mentioned, the service in the dining areas was very good as well. The only area where I found the service at bit lacking was at Guest Services. We had a couple of minor issues with our cabin which the room stewards addressed but couldn't resolve and the gentleman we dealt with at guest services seemed rather blase about the whole thing and it took more time than I expected it might to resolve the issues. I appreciated the mid-ship size of the Eurodam, it was never crowded and it was easy to find your way around the ship as everything is very clearly marked and the there are well light maps of the ship by every elevator. I enjoy walking when I'm on the ship and I really appreciated that the promenade circled the entire ship so that I could enjoy some quiet time walking. Before we left, people joked that we were on a "retirement home" cruise. That couldn't have been further from the truth. Being in our mid-fifties, we enjoy conversation with a variety of people and enjoy the energy that comes from having a varied age group on board. Although the average age would certainly be higher than Carnival or NCL, there were many young families and couples in their 20's and 30's. Most people would have been in their 50's and 60's with some folks into their 70's or 80's. This mix of people created a more relaxed vibe than on some of the other ships, exactly what we were looking for. All in all, it was a great cruise and, based on this experience, we would certainly sail with Holland America again! Read Less
Sail Date March 2017
We had great expectations for the Eurodam. Many times we heard "customer favorite", well we have travel with Holland for years and finally we went in the Eurodam, and it was just ok. The food is better in many other Holland ... Read More
We had great expectations for the Eurodam. Many times we heard "customer favorite", well we have travel with Holland for years and finally we went in the Eurodam, and it was just ok. The food is better in many other Holland ships including the Zuiderdam, Niew Amsterdan and Oosterdan. Service is always good with Holland, regardless of the ship. Entertainment was just "good" the new Music Hall, is useless, the singers and piano players sound more like caraokee, than singers. The Ocean Bar only played 2 nights, which is not acceptable for people who love to dance before their dinner like us, that was a big dissapointment. The shows were ok, the musicals are never too exciting, b ut the comedians are always very good. The best part of the night was the BB Kings!!!! Yes, we danced every night with the music from the best band Holland could ever bring to us who enjoy dancing late at night. Read Less
Sail Date March 2017
We just completed our cruise on the Eurodam and did the Tropical Caribbean itinerary. The interior of the ship is very nice, I would call it simple elegance. The public rooms seemed clean and I did not notice any bad smells. I observed ... Read More
We just completed our cruise on the Eurodam and did the Tropical Caribbean itinerary. The interior of the ship is very nice, I would call it simple elegance. The public rooms seemed clean and I did not notice any bad smells. I observed crew members cleaning and vacuuming often so it seems that they keep the ship clean. Our cabin was very nice and much to our surprise we were upgraded to an aft view balcony on the 8th deck, which was pretty cool!. The only drawback was that we could feel every movement and bit of of rough or choppy seas. The Eurodam seems to rock quite a bit, but being this was our first cruise, I don't have much to compare. Now to the food. The food onboard the Eurodam I would say is average. We ate mainly in the Lido Market Buffet, which did have a good variety of entrees. I particularly loved the salads. They will put whatever you want in the bowl and mix the dressing in, they were very good!. The only big complaint I had about the food was the dessert selections. NONE of the desserts had much flavor and were not exciting, to say the least. I do not chow down on sweets but I was at least hoping to have some wow factor for dessert or something special and it just was not there. Very bland cheesecake, pies, etc. Tiny servings of desserts. I would think on a cruise they would make the desserts beautiful and tasty. But, no such luck, LOL. I would say that the Eurodam is most definitely a more senior-citizen oriented cruise ship. There was limited activities and not much variety. They had bingo a couple days which was fun. If you enjoy good dancing or disco type setting, just not much for any type of real fun. Let's talk about the piano bar, Billboard Onboard. Horrible. Seemed like a bad lounge act from Vegas, LOLOL. The singers were just ok and it just seemed cheezy. I am not a party animal but I do enjoy something upbeat. Even on Sail away there was no band, no live music or a party of any kind. Kind of a bummer in that respect. My husband is 50 and I am 47, I figured we would do good on the Eurodam but we did find ourselves getting a little bored. All in all the cruise was a great experience for the most part. The ports were great, weather was beautiful and the service onboard was outstanding. I have no complaints about Holland America as cruise line. I would highly recommend them. Maybe next time we will try another cruise line that might have a little more variety of activities. Have a great day everyone! Read Less
Sail Date March 2017
Had a very nice time on Eurodam for 7 day Caribbean Itinerary March 25 to April 1. Embarkation: Flew from Toronto and got into FLL airport around 11:45, grabbed a taxi, was very easy to find one, be a bit careful though the ride was for ... Read More
Had a very nice time on Eurodam for 7 day Caribbean Itinerary March 25 to April 1. Embarkation: Flew from Toronto and got into FLL airport around 11:45, grabbed a taxi, was very easy to find one, be a bit careful though the ride was for some reason about 6 dollars more going there than coming back (around 26 dollars including tip). Embarkation was very easy, we basically walked right onto the ship and after dropping off our luggage in our cabin, we were off to the Lido for lunch around 1pm. Dining: This was the one true disappointment of the cruise compared to some of the others we took (been on a variety, including Celebrity, Royal Caribbean, Carnival, Princess, Oceania). There were a few good things. The Lido Market had great made to order salads with grilled tuna (my absolute favorite thing to have). The selection of the buffet was generally pretty average and I would say the baked and deep fried selections were overcooked and overdone and dry. The worst part was the service. From morning to evening, it was obvious that there were not enough staff to cover the Lido or the dining room. It was hard to get any drinks or even have tables cleaned and some of the staff seem to be at their stations simply cleaning up the dirty dishes and not enough attention to the customers. We had open dining which meant we had to either call in the morning or get on a wait list. Tables for 2 were never available before 8:30 sitting it seemed even if we called early. The formal dining nights were much worse, the second last evening we waited over an hour to get seating. There seemed to be only one waiter attending to us on multiple nights and they all seems overwhelmed and rushed even though the dishes were coming out very slowly. It basically took two hours to finish a 3 course meal. What that meant was that if you were planning on activities like shows you really have to make sure you plan ahead and may have to miss a lot of activities. This in addition to little things like taking a long time to get tea/coffee, no mention of if we wanted pepper from the pepper mill (we had to do it ourselves, first world problem), and seeing the waiters all run around looking frazzled, it came across as a very disorganized operation. The dishes were more fresh in the dining room as compared to the Lido but the time it took to finish a meal I'm not sure it was worth it. Good things to try in Lido (fresh salad at lunch, sushi bar). On the plus side definitely recommended are the Dive In Burger bar, best burgers I've ever had and New York Pizza, which also had the most amazing Panna Cotta Desert!! Nice alternatives if you don't see anything you like in the Lido. The Ship: Very nice understated ship, it was not one of those megaships which I actually appreciated. We had an oceanview cabin, which was very suitable for our needs as we booked an inside GTY and spent most of our time outside. The cabin attendants did not introduce themselves and we hardly saw them but they did do a decent job cleaning. Although fair warning, the toilets often seemed stinky (even before we got to use it!) and the smell never seemed to go away. The beds were comfortable, although they were on the narrow side (twins separated my guess). The temperature in the room seemed very hard to regulate at night. Either it was very cold or it was very hot, even though we put the thermostat in the middle setting. Entertainment: We only went to a few shows, they seemed run of the mill, although the lead singers seemed to be more talented vocally than some of the cruises we were on. We went to one culinary demonstration which was average. We spent the most time at Lincoln Center Stage, and although classical music is not for everyone, this part of the cruise was very special. What a talented group of highly trained musicians. I have to say in comparison to the larger stage show, the shows these musicians put on elevated the entire atmosphere of the cruise to the point that if there is one thing that would put me back on Holland America, it would be this. They obviously have to work so hard for so many shows and I hope Holland takes care of them, you don't want such talent to burn out! Casino was busy most evenings and the machines were very tight, but then we heard that the only way to win is to play the max on the slots, some of them went up to 8.88 per spin!! We went on the cheap side an lost a few bucks but its par for the course I guess. Go check out the Promenade wrap around teak deck it is great for quiet lounging away from the pool area and nice to walk around too! The pool area I found way too loud and hectic, even though the music was quiet but too many people were jostling about. Service: In general, the service was very average, we didn't drink much but the staff were not overly friendly and not inattentive. Fitness: Very nice sized gym with lots of cardio machines and equipment. I had to work out every morning at 6 or would have gained 20 pounds!! The staff there are friendly and there is this one very hot Serbian trainer guy who I saw later suntanning, like wow, made me feel worse about gaining 20 pounds haha (if eye candy matters to you LOL) Disembarkation: We had a flight back to Toronto at 12:35 and chose the 9:00 disembarkation. It was very smooth and luggage was very easy to find at the port. The lineups to customs weren't so bad but there was a long waiting line at the FLL airport. We made it in plenty of time but didn't have any seats in the boarding area so had to sit on the floor. So you may want to set an earlier time but we didn't want to rush off the boat with the first lot of people. Overall: Would definitely go again, although the dining service really needs fixing. It almost seems they want to have fewer people trying to do the same service and it shows. Read Less
Sail Date March 2017
Holland America is above average with the food, still the dumb add on fees for food at places there which I am sick of, sanitized ports that try and keep you captive or risk 3rd party shore excursions that can make you miss the ship in ... Read More
Holland America is above average with the food, still the dumb add on fees for food at places there which I am sick of, sanitized ports that try and keep you captive or risk 3rd party shore excursions that can make you miss the ship in some cases. Plenty of Prime Rib, Lobster, U9-11 Shrimp and cooked and made to order buffet, in some cases the buffet can be better than the dining rooms. Lobster I got in an add-in restaurant was just as big as the one in the main dining room the next day (but Tamarind made it a bit better). Slots were loose for a cruise ship not that I am much of a gambler, but I play poker machines for like 3 days on $20. Also good little Drink specials like Happy hour ($2 gets 2nd drink no matter what drink) and various Pub Crawl type meetings ($) Decent Entertainment, dueling pianos, BB Kinjg's and shows every night... lots of trivia and bingo too if you like that stuff. Read Less
Sail Date March 2017
We chose this cruise for the itinerary and the schedule worked. Have cruised mainly on Royal Carribean and have done a couple on Carnival. We decided to try Holland America. We booked on the Eurodam for 3/25/17 through 04/01/17. On ... Read More
We chose this cruise for the itinerary and the schedule worked. Have cruised mainly on Royal Carribean and have done a couple on Carnival. We decided to try Holland America. We booked on the Eurodam for 3/25/17 through 04/01/17. On departure day we arrived at the port upon opening. The departure process was pretty well organized and the ship opened swiftly. Embarkation photos were taken but did not include the ship in the background that was used. The buffet on the Lido deck was open and as we would learn the ships team served all passengers at the buffet they would do this the entire week. We were excited to learn that the staterooms were open already-around 11:30am. However, the ships team was still cleaning them Holland should revisit this. Staterooms should not open until cleaning is 100% done. The food in the main dining room and the buffet I would rank as very good I felt better than both RCCI and Carnival. I had an inside cabin on deck eight. The cabin was average very little drawer space and the bathroom had no shelf space. My package included one night in the premium steak house the Pinnacle Grille The food and service was beyond reproach. In terms of things to do on board the ship I would rate RCCI as stronger.I was disappointed that on our sea days there was no pool deck activities and no entertainment in what would be called the centrum although Holland does not refer to the area around the center of the ship in this manner. I realize that Holland is catering to an older clientele. I was also disappointed to hear that the hydro pool was an additional charge. I did make use of the spa and found that they offer all the standard services The spa was very comfortable and the service very good. the casino for this average size ship was well suited The slots seemed to payoff early in the week. From a night time entertainment standpoint I found the eurodam to outshine Carnival cruise ships but while very good not quite as good as RCCI. The ship featured live entertainment nightly in four locations. Read Less
Sail Date March 2017
I received a great offer and had sailed on this ship about 1 1/2 years ago. I am very glad I took advantage of the offer, it was a great cruise. The weather was perfect, which I know is not controlled by the cruise line but too good not ... Read More
I received a great offer and had sailed on this ship about 1 1/2 years ago. I am very glad I took advantage of the offer, it was a great cruise. The weather was perfect, which I know is not controlled by the cruise line but too good not to mention! Ports of call were great, service was impeccable and staff was very friendly. Cabin was comfortable and very clean. Boarding and disembarking were simple. Pinnacle Grill was wonderful but they need to upgrade/change the food choices at Cannoli. Traditional tomato based sauces and comfort food dishes would be a welcomed change from the upscale Pinnacle grill and main dining room. The Lido Buffet is very good for breakfast and salads but do find buffets adequate for a nice dinner. I really enjoy the entertainment options on HAL and they have a good selection of ports of call with ample excursions to select from. The passengers are for the most part an older crowd but there is a nice mix of family's also. Read Less
Sail Date March 2017
HAL is our first choice to sail with. We were traveling with our son, daughter-in-law, and granddaughter. We were in a Neptune Suite and that were in a Veranda Cabin on the Eurodam. It was our third time on the Eurodam so we are very ... Read More
HAL is our first choice to sail with. We were traveling with our son, daughter-in-law, and granddaughter. We were in a Neptune Suite and that were in a Veranda Cabin on the Eurodam. It was our third time on the Eurodam so we are very familiar with the ship, which had been refurbished since our last time. HAL ships are lovely, lots of old world charm with modern conveniences. The largest we noticed was the number of 120 electrical outlets, many more than the last time. Suites have spacious storage areas, beautiful bathrooms and comfortable furniture. Also new was the on demand movie service on the TV and much improved internet access. The Neptune Lounge is a great Perk. MaryAnn and Kim were wonderful, happily meeting our needs. The first night we all went to the Pinnacle Restaurant, steaks were excellent as was the service. My husband and I returned for La Circe Night which is very nice and the China is a hoot. The other evenings we ate in the main dining room with an array of fine choices each night. I missed the lunches they used to serve in the Tamaring. The crew on the Eurodam are all very professional and friendly. Everyone works hard to provide passengers with a positive experience. The ship offered a large range of activities for all tastes. My granddaughter, 15, enjoyed the teen program. We all went our own ways during the day, attending activities or sitting by the pool. Having been to all the ports before, we didn't do any side trips. Our kids went glass bottomed kayaking and enjoyed the trip. We spent some time on Half Moon Cay, went to Seven Mile Beach in Grand Cayman, and took a Trolley tour in Key West. Walked around the port in Cozumel. We also purchased the Hydrospa for the week, which is very nice and relaxing. The entertainment in the Lincoln Center Theatre was outstanding. 5 very talented musicians performing programs that incorporated eclectic music selections, Clair de Lune, Jacque Brel, Cold Play, Queen etc all flowing from one piece to another. Heavily attended and enthusiastically received. We had a great time nad booked next year while on the ship Read Less
Sail Date March 2017
We purchased this cruise at an Auction. We have only cruised one time before and it was a short 3 day cruise and was a family reunion. Another couple went with us on this cruise and i have to say that while the service was excellent, the ... Read More
We purchased this cruise at an Auction. We have only cruised one time before and it was a short 3 day cruise and was a family reunion. Another couple went with us on this cruise and i have to say that while the service was excellent, the cruise was disappointing. While the weather was not very good for the first 4 days of the 7 day Eastern Caribbean cruise (it was very windy with 7 foot seas one day), there was not too much going on during the cruise on the ship. Most of the activities that went on were the same everyday. There was only some piped in music by the pool, no bands or entertainment. With rough seas and cool weather, we spent most of our time in the lounges and it would have been great to have some entertainment. At night, the entertainment was the same just about every evening and just when the crowd gets into the music, the entertainment stops for the night. Almost quiet by midnight on the ship except for the Casino. It was also disappointing that there was not entertainment during dinner. On our last cruise, the dinner staff put on some kind of show most nights. On one night at dinner we were asked if we would like to dine with some crew members the following evening. Though the Officer could not come to dinner, we had a very nice young lady from the Membership Counter come and have dinner at our table. That was very enjoyable and she made great dinner company. We saw videos of other cruises and they definitely look more fun. The food was very good and the staff was great. After this cruise, we are not sure we will cruise again. Definitely not on Holland America. Read Less
Sail Date March 2017
This was my 5th cruise, and by far the worst cruise I have been on. I traveled with my wife and my in-laws. We purchased 2 separate rooms on the Eurodam. My previous cruises were with Royal Caribbean and Celebrity. Do yourself a favor ... Read More
This was my 5th cruise, and by far the worst cruise I have been on. I traveled with my wife and my in-laws. We purchased 2 separate rooms on the Eurodam. My previous cruises were with Royal Caribbean and Celebrity. Do yourself a favor and book your cruise with Royal Caribbean or Celbrity. 1) The room we booked 4053 - Deluxe Verandah- This was a terrible room, we were up-sold by the Holland America salesperson on the phone. The balcony was larger than the other rooms however, there was no privacy. Everyone could see you sitting on patio. We attempted to change rooms, but were told we could not do so. They informed us 48 hours later that another room was available, but by that time I wasn't going to pack everything up and move. They did not compensate us with anything or even offer to compensate us. So the cruise did not start off well, and did not end well. I will never cruise with Holland America again, and I suggest you don't either. 2) There was absolutely no entertainment near the pool or anywhere on board. They didn't even have music playing near the pool. They could have at least put on easy listening or Caribbean themed music on. Everyone was forced to sit in silence The shows at night were just average too. 3) We wanted to purchase a picture that they took of our family (1 picture) but were told that we had to purchase the photos as a set. It seems like they would be able to sell us just the one that we wanted, however we were told they could not sell us just one. So we did not purchase any. 4) We were sailing in 50mph winds, so it wasn't the smoothest trip, but that was not their fault (the only thing that wasn't). They had to re-route our itinerary twice, due to the weather. Almost all shore excursions were cancelled at every port due to this change. 5) There are far better cruise lines out there, and the only reason I chose Holland America was because of other good reviews that I read (don't believe them) and they went to a few different islands that I wanted to see. Turks and Caicos was beautiful, Amber Cove was very dirty, but an experience. Half Moon Cay was also beautiful, but all services on the island were limited, because for some reason their employees couldn't leave the ship to work on the island (There was not a good explanation as to why the island wouldn't be staffed with employees). Key West was a lot of fun and there was a lot to do there. 6) The only saving grace for this cruise was the food and service, which was excellent. We also ate at their signature sushi restaurant Tamarind, which was great food. Everything else about this cruise was terrible. I would strongly suggest for people to reconsider cruising with Holland America. I will never cruise with them again. I emailed Holland America all of the information above 2 weeks ago, along with my contact information and no one from the company has reached out to me or attempted to contact me. Read Less
Sail Date March 2017
It had been about 7 years since we first sailed on the Eurodam, and based on the first experience, we were looking forward to returning. We were not disappointed! We usually sail with HAL, but the last ship we sailed, Nieuw Amsterdam, ... Read More
It had been about 7 years since we first sailed on the Eurodam, and based on the first experience, we were looking forward to returning. We were not disappointed! We usually sail with HAL, but the last ship we sailed, Nieuw Amsterdam, was rather stark and a tad disappointing. This time, we appreciated the classic look and some nice upgrades. Our room, 4109, was great. Although an "obstructed view", we had plenty of light and some view because the window was huge, about the size of a sliding glass door. Food was great, service was awesome. We did anytime seating, and the longest we had to wait any evening was 15 minutes for the dining room. The entertainment was just OK. A magician/comedian was not entertaining, but the Arctic film with live music was cool. Late night dining options could be better. After 11:30, your only option is pizza (although the pizza was good). Some late snacks in the casino would be nice. Movies were good, but it would be nice to have drinks available in the theater to go along with the popcorn. No server ever came in to take any drink orders. As for ports, Half Moon Cay is always our favorite, and despite some challenging weather, thanks to the CAPT flipping the itinerary, we were able to enjoy our day there. As for Amber Cove, not much other than the pool and shops, and we had a cool overcast day so we walked around for a while and then went back to the ship for a nice Dive In burger. Overall a nice cruise. We'd like to try the Koningsdam next so hopefully HAL will do some 7 day trips with that rather than the 10 days. Also wish HAL would have at least one ship which does year round Caribbean itineraries. Read Less
Sail Date March 2017
Although this was our 6th cruise, it was our first on Holland America. We did the 7-day Western Caribbean trip. We knew that Holland America caters to an older crowd but since we're in our 60's, we certainly fit right in. There ... Read More
Although this was our 6th cruise, it was our first on Holland America. We did the 7-day Western Caribbean trip. We knew that Holland America caters to an older crowd but since we're in our 60's, we certainly fit right in. There were a few children, some 20-somethings, but I'd say that 75% of the people were over 55. We met some very nice people who have cruised before on Holland America, and several said they feel that service is slipping. Pros: The food in the main dining room is delicious. We opted for the flexible seating times and never had to wait more than 10 minutes. Portions are smaller than most Americans are used to, but they'll bring you more if you ask. The Lido Market (buffet) was fine for breakfast and okay for lunch. Nothing outstanding here. We never tried them for dinner. Embarkation and debarkation went smoothly. Excursions: We went on Capt. Nemo's Snorkeling Safari (or something like that) in Grand Cayman. Than was great! The lower level of the ship has big glass windows and they take you past 2 shipwrecks and lots of fish before getting to the middle of the bay, where those who would like to snorkel have about 40 minutes to do that. It was nice for my husband and me because he snorkels and I don't. The boat was a decent size, with a restroom on board. We took the Everglades airboat excursion with airport transfer when we docked in Ft. Lauderdale. Our flight left later in the afternoon, so this was a pleasant way to spend 4 hours in the morning. If you're looking for a quiet, relaxed cruise, this may fit the bill. Cons: BIG CON - Our first stateroom, VB5148, had a very strong mold smell in the bathroom. They tried "deep-cleaning" it 3 times in our first 24 hours, while telling us they were 100% full and couldn't move us. Nothing helped. On our 2nd day, after the smell and my mold allergies had kept me up most of the night, they moved us to 5160. It still had a faint smell of mold, but was much better. I had read a review of 5148 from Dec. 2015 and the person had complained about the moldy smell. I assumed it would be fine because it was over a year later. Wrong! The toilets flushed only intermittently during our first 24 hours. Our whole section of the ship was affected.. Many carpets in the hallways looked worn or stained. Entertainment, especially in the main theater, was mediocre. Buddy Guy's Blues Club was good, as were the 2 pianists in the Billboard area. Lincoln Center musicians seemed okay. But that was it for options. No live music on deck for Sail-Away. No other musicians in lounges. Not much going on in terms of daily activities. If you don't like playing trivia, there's not too much to choose from. If you expect to swim in the pool, forget it. There are 2 pools, one being for adults only, but neither is big enough to do a lap. If you just want to sit on the edge or stand in the water, then its fine. Read Less
Sail Date February 2017
Eurodam We took this cruise as a last-minute type getaway from winter. We weren't as interested in the ports as we were the ship experience and the warmth and sunshine. We are experienced cruisers, have cruised on Holland America ... Read More
Eurodam We took this cruise as a last-minute type getaway from winter. We weren't as interested in the ports as we were the ship experience and the warmth and sunshine. We are experienced cruisers, have cruised on Holland America many times and been to the Caribbean about 20 times. This was our third time on Eurodam. The weather was fantastic. The only day we encountered bad weather was in Key West. It was cool, windy and on and off rain. Overall, the water was very calm. The ship recently had a face-lift and was in very good condition. The crew/staff was excellent. We had 6 o'clock traditional seating in the dining room and had a fantastic waiter/assistant waiter. With the exception of the first night, the menu selection was very good and the food delicious – some of the best we've ever had. We also had a wonderful cabin steward “team” and a fabulous mid-ship balcony cabin. We really enjoyed the room service breakfast on our balcony. Holland America offers a fairly extensive room service breakfast menu compared to some of the other cruise lines. The food was delicious and the service excellent. Some of the changes made to Eurodam in the recent dry dock were nice improvements – the cosmetic things certainly made the ship look nice! The complete redo of the lounge/bar areas on Deck 2 added some nice new venues with the addition of the “Music Walk”. The dueling piano pair (Billboard Online) were super talented. The Lincoln Center music was very nice. Most of the entertainers in the Showroom were very good. There was a really talented British piano guy who performed as Jerry Lee Lewis (so you know he could really play that piano!) in the Million Dollar Quartet in Las Vegas and a very good juggler/comedian. Unfortunately, the two production shows were really bad. We left in the middle of both of them :( I think you have to put a lot of time, money, and effort into a good production show and I think the new Music Walk concept has limited resources here also. My husband and I do all kinds of dancing and love blues and jazz so we were excited about the BB King band. Unfortunately, it turned out to be more of a floor show than dancing music. When the band actually played a song all the way through and at the right tempo, they were very good and we had a lot of fun dancing Carolina Shag/swing BUT most of the time the singer walked down on the dance floor and walked around the dance floor singing the same song for 15 minutes and made it impossible to dance. It would have been great to have these talented musicians playing the music you expected from them. Maybe this is something Holland America can address. The most negative thing as far as entertainment was the lack of true “dancing” music. Historically, Holland America has always had at least one “band/orchestra” playing at night – the Neptunes or Halcats. Their music was great for social ballroom, a little country/western and even some Carolina Shag. The trade off for the addition of the Music Walk was the loss of musicians to play in the Ocean Bar. We were onboard 3 days before we finally got a 45 minutes set during a “Tea Social”. I understand all of the larger Holland America ships have gone to this format. That's so sad. Everywhere you look, cruise companies are cutting out things – particularly humans and frequently musicians. I hope some of the small ships will stay with what works well so the mainstay of cruisers will still have a place to go. There were a lot of really good things about this cruise. I would have rated it higher except for the changes and the change of direction I see with Holland America and other cruise lines also. Read Less
Sail Date February 2017
We booked this cruise last summer so we could spend some time with old friends and enjoy some warm sunshine and fun at the same time. From the first night we did not have a working toilet. As they said there were others in our area ofe ... Read More
We booked this cruise last summer so we could spend some time with old friends and enjoy some warm sunshine and fun at the same time. From the first night we did not have a working toilet. As they said there were others in our area ofe the ship with the same problem. They blamed it on past passengers flushing foreign material down the toilet but we think the system was just broke down. We had backed up and running over toilets for the first 10 days of our cruise. Sometimes the system was just shut down with no water or vacuum system. We reported every instance to the hotel desk. Sometimes they came to work on it but most times they said the system was shutdown for repairs. So with that we got up and dressed immediately so we could make it down the long haul, down to the second deck and into our public bathroom. What a joke. We requested a different cabin but they said they were booked solid and had no more cabins to offer. We were disheartened to learn that Holland America were selling discount last minute cruises for far less than we paid. The people without working toilets should have gotten these cabins. Daryl at the front desk tried to make good by offering us a $50 special dinner in their Asian restaurant. Isn't that great. More food with no toilet. We turned it down flat. Daryl then supposedly got the corporate office to give us a whole $100 credit on account for on board spending. Wow how generous, that's like 3 buckets of overpriced beer. They should have given us our money back for providing lousy accommodations. Finally they gave us an additional $500 credit toward a future cruise. Really. Like we would want to take another Holland America cruise after the way we were treated. That is like sticking your hand back onto the fire after you were burned. As for the entertainment. It was so so. Having a 14 day cruise we got to watch the same stage performances twice. The R and B band in the BB King lounge was good but got tired of the same thing every night for 14 days. The piano dual was great and was much appreciated. They were great pianists and super entertainers. The traveling acts in the main stage were pretty good. All in all our cruise experience was DULL. Half Moon Cey was a great place. Clean, well developed and well done. Other than that, Cozumel was the only place we had any real fun. No laughs on this ship. No pool side entertainment. The ship pretty much folded up at 11 PM each night. Food was none existent after that as well. One bright spot was the room stuards and waiter staff. They were all above and beyond in service and friendliness. No way with Holland America, We are done with you people. Read Less
Sail Date February 2017
We cruise quite frequently (our 84th Cruise) and this one was available at a reasonable cost at the time I was searching for a get-away to celebrate our 60th wedding anniversary. We have not sailed with HAL for many years and was happy to ... Read More
We cruise quite frequently (our 84th Cruise) and this one was available at a reasonable cost at the time I was searching for a get-away to celebrate our 60th wedding anniversary. We have not sailed with HAL for many years and was happy to take advantage of this convenient opportunity which matched up with a business reason to visit South Florida. We boarded Eurodam with no delays in a very smooth operation. Were a bit dismayed with the small size of our cabin but made the best of it and quickly got settled in. One caveat to fellow disabled couples: This ship has two sizes of elevators, and only the larger ones can accommodate two scooters simultaneously. We found that the Buffet was quite good and easy for us to negotiate with our scooters, plus early reports by fellow cruisers commenting that the Dining Rooms fare was nothing special caused us to utilize the Buffet for all of our meals except for a couple occasions when we decided to have room service, which BTW was quite good for sandwiches and salads. (not so much for any hot foods as that proved to be difficult to receive while still hot) The ship is arranged for easy movement by wheelchairs and scooters, with automatic door opening on virtually all doors except for the cabins. Where the disabled accommodations fell short was in the Main Theater. Almost no designated spaces were provided for disabled to remain in their conveyance and watch the shows. Very poor design ! There was only two production Stage shows for the 7 day trip, and neither of them was sufficiently interesting for us to stay for the entire performances. Definitely were geared toward the young Millennials. Read Less
Sail Date February 2017
We chose Eurodam because it had a 14 day Eastern/Western Caribbean cruise that fit the dates of our Anniversary. We are so glad that we picked this cruise. Everything from the cabin to the Dining options to the Staff to the ... Read More
We chose Eurodam because it had a 14 day Eastern/Western Caribbean cruise that fit the dates of our Anniversary. We are so glad that we picked this cruise. Everything from the cabin to the Dining options to the Staff to the Embarkation/Debarkation process was just about perfect. We prefer to eat most of our meals on the Lido deck, the food choices are many from hamburgers/hotdogs to nicely done steaks, fish, Italian, Asian and pizza. MDR is just too slow and dragged out for us as we have many other thing to do. Four dinners in the Pinnacle were perfect. Steaks were done perfectly and fish dishes we done exactly as requested and on our anniversary we were given a special dessert. Ship is still fresh from a rehab in Nov16 and the Staff and Officers were there to please in every instance. Our only gripe was the Lido table attendants who chit chat amongst themselves too much to be bothered with the guests. MDR we hear was good. Entertainment onboard was geared to the majority of guests who are older, like us. Shopping was typical with lots of jewelry and even a whoop-de-do sit down in private high-end jewelry shop. Flowers bought through the website for my Wife were delivered and in the cabin on arrival and stayed fresh all the way through the 14 day cruise. We had a wonderful relaxing time and proved to ourselves that after 16 7-day cruises that 14 days was not too long to be pampered. We always stay in larger suites on our cruises and the refreshed Neptune Suites that are coming to most HAL ships do not disappoint. Like the set up. Also the ships now have the daily schedules, tours, and account information available for free on you iPad, tablets and smart phones. While the Internet speed is mostly dial-up speed the convenience of being able to fire up the ipad and look at the schedule, create a daily itinerary, and review you account is a nice and needed touch. Read Less
Sail Date February 2017
We chose this cruise (a) to break up the winter for 2 weeks; (b) because we know what we're getting, with HAL; (c) we had sailed Eurodam twice previously, and had been extremely pleased. The Eurodam positively gleamed. I read on ... Read More
We chose this cruise (a) to break up the winter for 2 weeks; (b) because we know what we're getting, with HAL; (c) we had sailed Eurodam twice previously, and had been extremely pleased. The Eurodam positively gleamed. I read on another review that there had been a spruce-up in December. it sure showed. Just immaculate. Our one beef with HAL had been that smoking used to be allowed on balconies - big deficiency, considering how rival cruise lines (e.g. Celebrity) had long since banned this practice. Lo and behold, HAL announced - I think it was in the summer of '16 - that they had finally caught up to the rest of the world - no more smoking on balconies. And bonus: the casino is now also smoke free. Though we're not gamblers, it's nevertheless a pleasure to be forward on deck 2 without having to gag on cigarette/cigar smoke. Well done, HAL! Another wonderful change: The Lincoln Centre Stage. Even if you're not a fan of classical music (we are, I admit) this not to be missed. After people saw what what was going on while strolling past the venue, the place was packed every night. Gloriously talented quintet: piano, 2 violins, viola, and cello. Worth the price of the cruise just for this. As mentioned, we book this to break up the winter, so we don't go on excursions, having seen these islands/ports many times previously. So we are very content to hit the beach in Grand Turk, and stroll around in San Juan, Grand Cayman, Key West, etc. And of course, we can't get enough of Half Moon Cay. There's a reason it gets voted best "Cruise Line Island" year after year. Service: superb. Everyone - cabin stewards, lido staff, dining room staff - were smiling and most obliging. Extremely attentive, especially where's it's visible - e.g. Lido, which can get really busy. It's nice to get your plates cleared away promptly when you're done with them, rather than having to stare at them. (We do b'fast and lunch in the Lido, except when we indulge in a Dive-In Burger, which is once or twice in the 14 days.) And of course, the dining room staff were excellent as always. Hint: book a set time for dinner - whether first or second sitting. Much better service than that haphazard "dine when you wish" thing. And I hear that applies with any cruise line. Cabin steward, as mentioned, most accommodating. Many thanks, Apdu! Dining: amazing. It never fails to amaze me how HAL can consistently present food that is so superior, while whipping up meals for 2,000 people in the middle of the Caribbean. There are some high-priced restaurants in Toronto who could learn some lessons from HAL about food preparation and presentation. And that's just the MDR. We were comped to the Pinnacle, and were thrilled. (A previous visit years ago had not gone well - but this was a vast improvement.) Tamarind - as I'm sure I don't have to tell HAL cruisers - was fabulous as always. Two minor food quibbles: (1) Canaletto no longer does veal piccata - a favorite of ours. (In fairness, they said they'd do it with a day's notice - but that takes away from the ability to make a spontaneous decision.) (2) In-room b'fast menu is now severely restricted compared to what the choices used to be. On the Caribbean, we don't do in-room b'fast till disembarkation day - however we couldn't help but notice the difference. And if we book another cruise to Europe (we did the Med in 2014), we'll want to scoot off the ship early on most days to see the sights - and we don't relish facing that in-room b'fast menu. Other that those two minor issues, we are "on board" with HAL. If you aren't interested in bumper cars, rock climbing or discos, but ARE interested in great service and outstanding cuisine, we feel you can't do better. Read Less
Sail Date February 2017
Eurodam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 4.1
Entertainment 4.5 3.6
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 3.5 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 3.7
Service 4.5 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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