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Crystal Serenity

Rome (Civitavecchia)

Entertainment,food,accomadation,service fantastic.Could not have better.Cruise at night disembark during the day,great citys visited.One bad experience in the Falklands,on the way to Goose Green our driver stopped the bus,to clean the windows and never came back,he had a heart attack and died,we were stranded in the middle of the island without communications.The shore excursions were great.Thank goodness not thousands of people not a disgusting floating hotel.The entertainment was fantastic and world class.The talks on the cruise were fantasticThe best cruise we have ever had,and we have cruised on the majority of the large cruise liners,Australia,Carribean,Meditteranian,Mauritious,The far east.

The Crystal Serenity was by far the best of all cruises we have been,and certainly recommend the Crystal cruise lines.The Casino was well organised and very professional

The prices for the photos were expensive,and we received full DVDs on our whole cruise,which always bring back happy memories and the interesting people we met from all over the world

It was a world cruise around South America to the Antarctic to the Falklands

6 stars is good for me. We already booked another cruise and after trying almost all cruise companies we feel that Serenity is the ship for us.

The ship was in beautiful shape and yet it is going for a major makeover in November 2018 we hear. Again the cabin was comfortable with two sinks and shower and bath. Very luxurious furniture and decorations.

The room attendant was fabulous and we left her extra tips although this is an all inclusive cruise.

There were approximately 900 passengers and lots (600)of crew members to look after the guests

The dining experience was absolutely perfect and commended 6 stars.

The lectures were of prime quality and up to two or three a day

The movies were well chosen according the area where we were at the time of the movie.

The waiters and bar tenders were so attentive to and new our preferences after a day or two..

They pay attention to all details

First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days)

The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal Cruises Headquarters decided to drastically reduce prices to fill the ship...this cruise required a Brazilian Visa and a Yellow Fever Inoculation...Which meant, several hundreds of guests, unable to meet the aforementioned requirements slowed the process for those who booked and paid a much higher price to have to wait...this could have been handled more efficiently and professionally...

Once onboard, our Penthouse w/ verandah (PS Cat.) was very well appointed...we had fabulous room attendants (Anna-Marie and Raylene)...superior service was provided all around the entire ship...

The Entertainment was just as billed...”Broadway” quality...so many talented individuals!

From Irina, Richard, Boytan & Charlie James to the flown in Entertainment of Billie Joel Musician James Fox...the female vocalist, Helen, (supposedly operatic trained...???destroyed Julie Andrews’ “Sound of Music” lyrics...the Crystal Dance & Music Troupe were Awesome!!

Shore Excursions were a “hit or miss”...could have done without the “Boca de Valeria” port of call...?? Indigenous People with satellites and pandering chained animals from the rainforest for money...poor taste for such a high-end ship...

Found this cruise to have a high minimum age; 70’s...one English fellow described the cruise as “The recently resurrected...” Thought some of the Excursions were a little dangerous; as many were having trouble walking. Most guests were cheerful & friendly; some need to take classes in Courteousness...very rude to others and crew members.

The ship is still outdated in some areas...however, the Amazing, enthusiastic crew made upfor any of the other failings...

Leo, Igor, Charlton & Dining Room Team are all a Class Act! The food! The Cuisine was Incredible...I did not have one bad meal the entire river adventure...

Edwin in the Tastes & Trident Grill area always, always had a beautiful smile and extremely polite! Erica & Okan (hope I am not butchering his name) & Kaustius Awesome Service!

Truly, for just over 3 weeks, we found the Captain’s Mid-day History lessons very enlightening; as well as all the Keynote Speakers; Jean-Michel Cousteau, Dr. Jay Wulff, and others extremely knowledgeable in their respective fields of interest...

Our stateroom was on the Penthouse House Deck 11...walk in closet finished in gorgeous walnut stain...the modern decor refreshing color palette of creams, grays & plum...

Our State Room Butler Engin was superlative! So elegant and professional...

We really enjoyed Tilmar (Head Sommelier) in the Vintage Room...very passionate & a delight

Needs some tweaking in the Emarkation & Disembarkation for a more organized and smooth transition...this is after all a leader in the luxury industry...

So, over all; we enjoyed our river adventure so much, I am booking the upcoming “World Cruise 2018” from LA to Rome...

Nearly Impeccable

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