44 Fort Lauderdale (Port Everglades) to Transatlantic Princess Crown Princess Cruise Reviews

This was our 6th. cruise with Princess, and it will be our last. The ship is in need of repairs. The varnish on the balcony railings was peeling off. The sliding glass door in our room would only open part way in the morning, but once ... Read More
This was our 6th. cruise with Princess, and it will be our last. The ship is in need of repairs. The varnish on the balcony railings was peeling off. The sliding glass door in our room would only open part way in the morning, but once it got warm it would open all the way. Hot water in the shower was hit or miss. The toilet malfunctioned twice. The couch in the room looked like one you would find in a second hand store (lumpy, stained, ect.). The desk and chair should have been replaced. Our room attendant was one of the best we had on any cruise. I found that the bar staff, the wait staff in the main dining were also excellent. The people responsible for shore excursions really need help. We were misdirected by the staff on two excursions. We were give the wrong tour packet once. We had one tendered port and the wait time to get off the ship was over an hour. I really don"t know what the problem was, but I never experienced these long wait times on my 6 previous cruises. We cancelled a scheduled future with Princess when we got home. Read Less
Sail Date April 2019
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. ... Read More
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. Embarkation went smoothly. But, disembarkation at some of the ports and the final disembarkation were a nightmare. At one port (I believe Belgium), since it was a working port, you had to take the Princess shuttle to get you to the gate. They had only one bus- for 3,000+ people. Most everyone was late for their excursions and thus had the time shortened for each excursion. At one point (I believe for Southhampton) local authorities had to come aboard to do passport checking. The line literally ran the length of the ship- and this is one big ship. One gentleman passed out in line, hit his head, and as knocked unconscious. At our final disembarkation in Dublin, it was chaos. Again, crazy long lines. We had been told that only 56 people were disembarking there- wrong! There had to be at least 500. We had also been told that there would be no taxi service at the port. Because of my brother in laws mobility issues, the ship booked a taxi for us. But, as we got off the ship, there was a huge line of taxis waiting and no way to track down if any of them were for us. We literally got one of the last taxis. On another note, my sister in law and I did the zumba class every day while at sea. While the instructor was nice, she did the exact same routine to the exact same songs each day. I have never been to a zumba class like this before. The food was OK- nothing memorable. The burger joint on the Lido deck was a huge disappointment- thin dry hamburgers and thin dry chicken. We had gone to a similar burger place on a Holland America ship that was amazing. On a positive note, the pizza was surprisingly good with a different specialty pizza each day. I don't believe that I would do a transatlantic crossing again. My husband enjoyed it but I found it monotonous- like Groundhog Day every day. The crew were very nice and helpful- no issues there. We had a standard balcony room and it was fine. The ship itself had a few signs of wear and tear but was otherwise in good condition. Read Less
Sail Date April 2019
Good Cruise but major work needed on embarkation and disembarkation. The current processes while in port are cumbersome and lead to long lines and long waits to return to the ship. One of the re-embarkation security stations actually ... Read More
Good Cruise but major work needed on embarkation and disembarkation. The current processes while in port are cumbersome and lead to long lines and long waits to return to the ship. One of the re-embarkation security stations actually brought cruisers back on board in the middle of Crooners Bar. Security stations when returning to the ship are undermanned with the line stopping each time someone needed to be patted down since the person conducting the pat downs was also running the xray machines. Customs review was a TOTAL DISASTER and no officers seemed to be managing the process. We were told to report at 10 a.m. but it was not until nearly 11 a.m. until we reached customs agents. There are only 3 agents for 3,200 customers. There did not appear to be anyone running the process and the process was a debacle at best. It is unfortunate that as one of the last events onboard the ship would be memory of the horrors of going through customs with ship personnel in total disarray. Casino has heavy smell of smoking. Need to discontinue the cigar bar and repaint this area to get rid of the heavy scent of cigarettes and cigars. We normally use the casino but not this trip. On the upside we found the cabin, dining room and other staff members to be a joy and greatly enhanced our experience. Our thanks to them. Read Less
Sail Date April 2019
This cruise fit into my schedule, also I liked the itinerary. Most of the port I have never been to or its been many years since I visited them. I was especially looking forward to Bilbao Spain and Portland England. I reserved an ... Read More
This cruise fit into my schedule, also I liked the itinerary. Most of the port I have never been to or its been many years since I visited them. I was especially looking forward to Bilbao Spain and Portland England. I reserved an oceanview view unobstructed view guarantee. @ days before departure, I was told my cabin number. They gave me an obstructed view room. When I called Princess, they assured me that it would be changed for me when I check in at the ship. When I checked in I was told to see guest services on the ship. They told me that all they cabins were full, If someone doesn't show up, they will let me know tomorrow and make the change. Twice, guest services gave me excuses, no one cared that I didn't get what I asked and paid for. I finally was able to speak with the Hotel Manager. Dana was very nice, she explained to me that the ship was overbooked by more than 10 cabins. She said she would ask corporate what they would do for me. A couple days later, someone left a phone message in my cabin, they offered me a $200 on board credit for my next cruise- I was insulted! $200 was the additional amount that I paid for the unobstructed view, but no refund, just an onboard credit for my next cruise. If they wouldn't "do me right" why would I cruise with them again? The cabin was nice, except for the lifeboat that I was forced to look at outside the window, it would be nice to have a chair in the cabin as I like to sit and read often. The cabin attendant was excellent! The dining and buffet staff were also very good. The food was lacking a variety of choices, also the small portions didn't have a good flavor. I was underwhelmed by the food! I like to sit by the pool and read, however the loud music and loud movies took away that pleasure. The public rooms were usually noisy from the activities just outside of the rooms. The public rooms had out of date décor and furnishings, too much mirror and glitz. Most were not functional for events- good only for drinking with friends, but they still events there all the time. I like that the ship was not huge, I prefer smaller ships, less lines especially when getting on the off the ship at the ports. Overall, I doubt that I will return to Princess, the impression I was left with was that they did care much about me, this was my first cruise with them, they cared about those who have been many times. I have been on over 50 cruises and have generally enjoyed most of them. This is the only time I have ever written a review after a cruise. I was so unhappy. I am taking cruises with other lines in July and August, lets see what happens. Read Less
Sail Date April 2019
5th princess cruise and like many, probably our last. Pro: good enrichment, nice crew. Cons: Princess is showing its age - from all the old ploys (endless pictures, shopping galore,cheaper and cheaper food and toiletries, etc) to the ... Read More
5th princess cruise and like many, probably our last. Pro: good enrichment, nice crew. Cons: Princess is showing its age - from all the old ploys (endless pictures, shopping galore,cheaper and cheaper food and toiletries, etc) to the endless “clubs’. Ice cream, cokes, coffee, water, wine. There’s the absurd charge for internet (99% profit - costs the same for 300 folks as it does for 400). Food was the worst it’s ever been. Never sat at so many tables where folks simply took one bite and left. One lunch 5 / 8 left and we stayed only because I was starved. Bread was universally panned - pardon the pun. (So hard it actually hurt.) Irritating “specialty dining”. We ate once in Crown Grill - quite good but the $29.95 / person plus $10 “fee” plus 15% add on for wine made it our last. I never saw anyone in there the entire time. Many complaints over unhealthy practice of coughing folks ‘ nosecwipers, etc serving themselves. All those who could serve are too busy hawking binoculars, pictures, spa, videos, bingo, junk t-shirts, jewelry, etc. one lady said it was like a mid eastern bizarre. Organization problems as a well as lack of knowledge of ship. Lost count of the number of times we were sent in the wrong direction / floor. Entertainment was hit and miss - good individual, very poor group routines (all these comments are repeats of others by the way). The passport check was a disaster. Excursions were so-so. Hard to hear on 2 of the 3 we took. After paying thousands we are then asked to pay more for “good” coffee or food or ice cream. I will not offer my solution since obviously there is a core who lives all the silly games and clubs and tricks. Read Less
Sail Date April 2019
This cruise combined a 15 day transatlantic with a 12 day around the British Isles cruise. We are not brand loyal cruisers (15 cruises on 5 lines) selecting the cruises by the itinerary. This particularly appealed to us because of stops ... Read More
This cruise combined a 15 day transatlantic with a 12 day around the British Isles cruise. We are not brand loyal cruisers (15 cruises on 5 lines) selecting the cruises by the itinerary. This particularly appealed to us because of stops in the Azores and Lisbon on the transatlantic while ticking off all our desires on the round the British Isles leg. It was our first time on Princess. The cruise met our expectations for the itinerary. We had beautiful weather almost everywhere at stops in the Azores, Portugal, Belgium, England, Ireland Scotland and Northern Ireland. We got to a lot of places that would have been difficult to get to any other way. With a great itinerary but a poor ship I gave this cruise an average score overall. I would tell others to try to find the itinerary on some other ship. Although there were some bright spots, the Crown Princess was a disappointment. First, the positive. • The main dining room food and service (late seating Botticelli) were mostly outstanding. • We had lower expectations for the cabin because we knew going in that the balcony cabins have no couch (and the easy chairs shown on the room diagrams had been removed) leaving you only the bed or desk chair to sit in. We were also prepared for the small bathroom though the shower was not quite as tiny as we expected. • The cabin service provided by our room attendant was excellent. • If you do book a balcony go for one on the Caribe deck which is larger and partially covered. • The room service was very good and most important very prompt. We used it for breakfast on many of the port days on this itinerary to get an early start. • The Magic production show was outstanding as were the comedians. • Getting on the ship in Fort Lauderdale was easy and our room was ready. This may be because we tend to arrive later in the boarding cycle to avoid the crowds. • The crew was delightful - friendly and efficient. Then, the bad. I don’t know if this ship was badly managed, badly designed or both. There are many examples. • Theater - The Crown has a theater that only covers 2 desks with something like 700 seats for 3200 passengers. Do the math, with a full ship half the passengers aren’t going to the show. We noticed that passengers went to get seats ½ hour or more, cutting short there dinners to get a seat. Once in the theater the sight lines were bad from the upper level. Irish dancers aren’t nearly as interesting when you can only see them from the waste up. Even daytime enrichment and port talks were full houses in the theater. We gave up trying to go to the theater on the transatlantic cruise. • Tendering – Tendering was a nightmare. We quickly learned you had to get off early or it might be hours to disembark the ship. In Guernsey we talked to people that waited more than two hours to get off the ship and ended up with no time to do anything. When it was time to return there was a massive line. We sat at a bar overlooking the line for an hour and when it got close to last call went down and still waited ½ hour. After that experience we got off early in the other tender ports. • Customs check in Portland - On the next to last stop on the transatlantic leg UK officials came aboard in Portland before anyone could disembark the ship. They assigned us times to come. This quickly fell apart. They had 4 agents to see 3200 passengers one or two at a time. Needless to say this took a long time. We had an 8:30 time and finally joined a line that went the length of the ship around 11. This may be due to the UK authorities but the ship needs to do the math and set expectations realistically. • Getting on the ship – I heard one passenger day that the people running the gangways must have worked previously at the DMV or post office. In many ports there were large lines to board the ship. This large ship never had more than two gangways and one was often closed even though the security stations were manned. • Disembarkation in Southampton – Like most cruises, the Crown assigned disembarkation times. We arrived at our disembarkation station in one of the restaurants 10 minutes early and were told our group had already gone. We went to get off and joined another line the length of the ship to disembark. We discovered no one was enforcing the disembarkation times. Fortunately it was fast once we were off the ship. • Laundry – For a ship doing long cruises there were only 2 washers and dryers on the floors that had them (some of which were broken for 27 days). There were large lines and crowds hanging out waiting on the machines. Unlike other cruise lines, Princess had no laundry specials during the 27 day cruise. • Captain’s party - Not enough waiters for the size of the crowd. People swarmed the one door that the waiters emerged from with trays of drinks – feeding frenzy! Although we couldn’t get a glass of champagne, they had plenty for Princess’s ridiculous champagne fountain where what I assume are high rollers get their picture taken pouring champagne into a glass tower that gets nowhere close to full. The officers made a brief appearance on a balcony where you could not see them. The farewell party was much the same. • Programming – The cruise director staff did not have any idea about how to spread out the crowd. The theater was packed along with the Explorers lounge where the main stage acts often did a second show. There was rarely anyone in the large Fusion venue or the bars at the aft of the ship up top. Better planning would have made better use of the larger Fusion venue. They seemed to be rolling out the same plan that they used on their Caribbean cruises with a younger crowd. After days of lines and crowds I heard passenger say ‘Now I know why they call it an ocean liner”. The management of the ship seemed to have a “maybe they won’t notice” attitude. Princess loyalists seemed to be conditioned to all this with comments like “everyone know you have to go to the theater a half hour early”. For me going on cruises is to relax and have things be easy. On the Crown I felt like we were treated like cattle and had to work around limitations and issues with the ship. Read Less
Sail Date April 2019
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor ... Read More
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor talked to a couple that were playing cards for over 30 minutes. After he moved on they kept playing even though others could not get a seat for their meal. Spoke to hotel manager but nothing was done to solve the problem. Poor service ( very slow)in Lido and Dining room On Good Friday, only I fish dish served, (rockfish) Old carpet in Lido Very few activities ie golf, Wi, etc The guys were good at the activities but the females were gone in 10 minutes. Gave impressive that they did not want to be there. On port days 4 activities we’re scheduled while only 1 offered on sea days on average Read Less
Sail Date April 2019
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we ... Read More
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we told our cabin person he told us he had let guest services know about it and that the bowl would not flush in the morning, and they still had not taken care of it. We waited about an hour till it was taken care of, but no one came to sanitize it. We will be getting in touch with the CDC about this situation. They really had no idea who came to the muster drill, the scanner was not working, and no one took cabin numbers, putting everyone on board in danger in the event of real trouble at sea. We went to dinner and when we came back my wife went in for a shower, when she came out of the shower she realized there was no towels or robes in the bathroom, just the bath mat. I called down for towels 3 times, it took close to an hour before they were brought to the cabin. my wife dried herself with the bath mat. We had no air conditioning For the first two days they said it was fixed but it was not. We had to have someone work on our bowl in the bathroom 3 or four times. The same with the air conditioning. The first 7 days of this 14 day cruise where pure hell, the second 7 days where better. We sent food back more times on this cruises then we have in our 60+ cruises before this, and so did our table mates. We have 3 more Princess cruises booked, and are about to cancel them! Read Less
Sail Date April 2018
Overall Cruise was great, Staff was, as usual, friendly and helpful. The ship needed a little more time in dry dock. Water ( no hot), and flushing of toilets was an annoying problem. You took all the blankets off the ship! . I ... Read More
Overall Cruise was great, Staff was, as usual, friendly and helpful. The ship needed a little more time in dry dock. Water ( no hot), and flushing of toilets was an annoying problem. You took all the blankets off the ship! . I hate duvets for the beds and our steward could not give us light blankets!! Internet was very troublesome and slow with bad connections. The walking tour in Cartegena was most interesting if you could hear the guide. Our ear phones and little receivers were totally useless to the point where the guide told us to take them off and he would shout at us. Most of us were very upset with the situation. I almost quit and went back to the ship to ask for my money back. There was too much good information that we missed!!! Upgrade your equipment!!! Good Comments.... The fish in the restaurants was much better than past cruises. It was nice variation, good flavor and texture. Presentation of meals excellent also. Tours, Cartegena, Valdemosa very interesting. Blandy only so so.. Daily lectures on ports of call and food (water, potatoes etc) also very informative and educational Overall thanks for most enjoyable cruise. Read Less
Sail Date April 2018
I chose this cruise because I wanted to do a Trans Atlantic Crossing. The crossing was fun and relaxing at the same time. The cruise staff were outstanding. I enjoyed the food very much. There was always a great selection and ... Read More
I chose this cruise because I wanted to do a Trans Atlantic Crossing. The crossing was fun and relaxing at the same time. The cruise staff were outstanding. I enjoyed the food very much. There was always a great selection and something for everyone. We dined at the steak house which was very good and I would do this again. Our ports of call were amazing. We stopped in Madeira Portugal, Gibraltar, and 3 places in Spain. I would definitely return to Spain! One day in Barcelona is not enough! Our only complaint was that the ship was coming out of dry dock and wasn't ready. Our boarding was delayed longer then anticipated and the ship wasn't ready. The pools weren't open until the 2nd day of the voyage. There were many areas of the ship that hadn't been cleaned up properly from the work and that were not finished and were still being maintained. The worse thing was the smell of varnish. This is something that should have been left for a time when there were no passengers on board. Overall I had a great time regardless of the ship's state. This was my 3rd cruise with Princes. Their staff go above and beyond to please which makes me want to keep cruising with them. Also the fact that you get financial perks for returning. As long as the price point stays where it is or improves, I will cruise with Princess again. Read Less
Sail Date April 2018
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very ... Read More
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very uncomfortable chairs until 6 PM. Had no idea why, never a reason, never an apology. The next day, the Captain offered us a free glass of wine (cheap one) for the inconvenience. The story continues: Will not get on a Princess ever again. Except for 3 days, the food at the main restaurant was "cafeteria quality". Juice and regular coffee only free during breakfast hours. After that, $$$$. We had a mini-suite D202, and for one whole week, we kept reporting that the bathtub was clogged. It took one week to repair it. The quality of the soap, shampoo,etc, provided was terrible. We had to buy toiletries at the first port we touched. They had the worse entertainment ever and on booked excursions, on each one, they made us wait on the designated meeting place for one and a half hour before moving on. They even played some video clips (advertisement) to keep us calm. You get up at 6 AM to be there on time and then, they waste 2 hours of our time with no explanation. We purchased the maximum Internet plan. I believe is 600 minutes, well, we consumed all of them TRYING to connect to the system. The worse Internet system I have experienced on a ship. We feel that they had no respect for the passengers. NEVER AGAIN. By the way, we paid for a balcony mini suite. D202. Read Less
Sail Date April 2018
Captain should move to a freighter as he is not comfortable in social situations or aware of importance of communication with crew never mind passengers. He was basically invisible, only saw him once at buffet when he avoided eye contact ... Read More
Captain should move to a freighter as he is not comfortable in social situations or aware of importance of communication with crew never mind passengers. He was basically invisible, only saw him once at buffet when he avoided eye contact with guests as he trotted at full speed thru a restaurant. He did not communicate stopping at sea for several hours or communicate to crew who were clueless on ill pax transfer. In fact most crew hotel crewmembers were unaware of locations of key places on ship.This is a Safety issue. He has Peter Principled and should be relieved, as the clueless hotel manager. The front desk was unaware of basic knowledge and didn’t know the chain of command. Not so bad when everything is normal, but not so if there is an emergency. Movie Under the Stars was reflective of a lack of consistency. Sometimes had blankets... sometimes not; sometimes had popcorn (nice touch)...., sometimes not; sometimes had good sound...., sometimes not. Video of ship at drydock was amateurish. Instead of focusing on ship’s systems it focused on redoing the stores... wow ....boring !! Bright spot of cruise was the dining staff. Most notably Marco, Head Waiter at Boccelli who has a very professional knowledge of wine. He conducted three wine tasting events that were very well done. Also server Jerry who had me thinking l was on Silversea again!! Read Less
Sail Date April 2018
We’ve been on the Crown before and had great service, food, entertainment and the ports on this trip were fantastic. We met some fantastic people from different countries and are still in contact with them. Hopefully will meet them for ... Read More
We’ve been on the Crown before and had great service, food, entertainment and the ports on this trip were fantastic. We met some fantastic people from different countries and are still in contact with them. Hopefully will meet them for other cruises also. We’ve always wanted to try a transatlantic cruise and this one was great. Very relaxing they had great speakers to keep us occupied and the shows were fantastic. Some of the best we’ve ever seen. Our State room attendant was absolutely fantastic friendly and always smiling. She was also a wealth of knowledge. The food we had was fantastic and the specialty dining rooms were great too. We tried them all. The courts we went to were fantastic absolutely beautiful and the excursions we were on were great also. We did do a couple of excursions with some people we met on cruise critic which turned out to be excellent. Read Less
Sail Date April 2018
We chose this Cruise on the Crown Princess because of the variety of ports for 25 days. It had just come out of dry dock and full of problems...leaks in many places, laundry facilities not working, vibrations, late and unprepared ... Read More
We chose this Cruise on the Crown Princess because of the variety of ports for 25 days. It had just come out of dry dock and full of problems...leaks in many places, laundry facilities not working, vibrations, late and unprepared check-in and the worst selection of food lacking any imagination. The hallways had ripped wall paper, the cabin carpeting was old and the ship had an elevator that had water leakage, so it was closed most of the cruise. The entertainment was very good. However, there was boring lectures during the day; no exciting topics. The manager of the Customer Relations was very rude to several people when they were upset about the laundry facilities not working. When we expressed our problems with this cruise, the Captains Club manger said "You should have booked a newer ship". The theater on the ship was too small and filled. In order to get a seat, you had to be there 1/2 hour early.The fitness activities were lacking classes.The shore excursions from the ship were above average tour guides.Thank goodness for Cruise Critic...we were able to sign up ahead of time for duplicate bridge games and everyone was so kind. Read Less
Sail Date April 2018
The ship was brought into service, directly from a week of dry dock repairs, and it was pressed into service before the repairs were completed. We waited two hours in the terminal for embarkation to commence while last minute, crucial ... Read More
The ship was brought into service, directly from a week of dry dock repairs, and it was pressed into service before the repairs were completed. We waited two hours in the terminal for embarkation to commence while last minute, crucial repairs were conducted. In addition, there were engineers and technicians all over the ship running cables, installing carpet, grinding metal, painting, and making repairs throughout the cruise. None of the repairs interfered with our cruise experience, but we're not accustomed to seeing back-of-the-house services in plain view of the guests. Disembarkation was extremely quick and easy. The new Salty Dog Grille, which replaced the Trident Grill on Lido Deck, has a fabulously updated menu. The newly designed Coffee & Cones counter shares space with the Pizzaria, also on the Lido Deck. It features espresso coffee but doesn't serve other specialty coffees or even regular coffee. It's a nice addition. The Coffee Bar, located on the Plaza Deck, serves a wide variety of specialty coffees and is a terrific option for those who choose to purchase the coffee package as we did. The seating area around International Cafe and the Coffee Bar can become congested during peak serving times and during times when there is an entertainment feature in the Piazza. The wait time for the Anytime Dining option has improved significantly. We arrived for dinner at 7:30pm each night and we were seated almost immediately. The quality and presentation of food is exceptionally good. Sabatini's new menu was a welcome change. Horizon Court has a wide variety of buffet food which doesn't appeal to my family and friends. The congestion of passengers in this cramped area is uncomfortable. But many of the passengers enjoyed the easy access and casual dress environment. The entertainment, which is always subjective, didn't appeal to our family. There were several acts which were enjoyed by the younger families. The activities are designed for younger groups and are often loud, noisy and exciting. They are excellent options for outdoor decks. The Piazza is a perfect location for piano, guitar, strings and subdued presentations. We were extremely disappointed in the overall condition of the ship and our room steward was not very good on this cruise. But the rest of the staff and crew, including the captain, were helpful and even apologetic whenever needed. The ports of call were extremely important because it was our first visit to these ports. We were not disappointed. There is a level of comfort and security associated with Princess excursions, even though the cost is pretty high. We were able to book tours with outside vendors for much lower costs. The subject of the Enrichment Presentation was interesting but the presenter was somewhat boring. The powerpoint slides were dull and were not exciting for the audience or the presenter. In summary, the ship was put back into service too quickly but overall this cruise was a good value because we were excited to visit these particular ports of call. We plan to sail with Princess again in the near future. Read Less
Sail Date April 2018
We take two cruises a year with Princess, and are members of the Elite Status in the Captains Circle, and we liked the Trans-Atlantic Cruise we took last year so we decided to take this one because it was going to Ports we never been to ... Read More
We take two cruises a year with Princess, and are members of the Elite Status in the Captains Circle, and we liked the Trans-Atlantic Cruise we took last year so we decided to take this one because it was going to Ports we never been to before. I turned out to be the wrong decision since this ship had problems from the very start. Coming out of dry dock, we expected a sparkly clean ship ready for a lot of cruises. The ship had rust over many places on the outside hull, our room wasn't clean, carpets were being replaced during the cruise in the common areas and you could smell the adhesive so we avoided those common areas, our room needed to have the carpet replaced it was stained so badly and air freshener doesn't cover old dirty smells in the room, we sent laundry of the cleaners and the clothes came back with dark spots on the clothes and the clothes smelled terrible. We like to sleep with the balcony door open at night, but the door between our balcony and a neighbor's balcony banged all night so we closed our door, but then the air conditioner with it set to the lowest level didn't cool the room down. The walls in our room creaked all night and the bathroom door did the same. The new beds were nice, but we couldn't get a good night sleep for the whole cruise. My room key had to be replaced 3 times during the cruise and the staff at the Purser's desk went from being helpful to rude for myself and other passengers who went up to get our keys redone. I stood behind one passenger that had a key problem as well as complaints about their toilet not working for the first 3 days of the cruise and they had to use public restrooms. The man wanted another room and the person at the Purser's desk told him "We can't change anyone's room just because they don't like their room". The mats in the gym were so worn out that people put pool towels on top of them to cover the worn spots. Since we cruise enough with Princess, we get to know their menu's for dining and it seems they don't change them. The menu's had the same thing each night starting with the first night to the last night that we've had for the last four years worth of cruising. Horizon Court isn't that great of an option. We feel the food there on this ship as well as other ships has gone downhill for some time. My wife even got a rancid muffin one morning in the Horizon Court! We don't go on cruises to eat hamburgers and pizza, but we choose to eat those items since at least they were consistent. The positives were the staff from the Lotus Spa were the best group we've ever had and the water we drank was great. Those two items don't negate the other negatives from this cruise. It's sad when you have to claim drinking water as being a highlight of your cruise. We always put a deposit down for our next cuise and we didn't this time. We just feel that Princess is starting to have too many issues beginning with maintenance like their parent company Carnival. We contacted Princess' customer service about all of the issues we had on this cruise and when the representative called me about everything he clearly didn't like hearing from someone who cruises a lot with them about all of the problems we experienced. His offer to us to make us happy was a $150.00 per person credit on our next cruise. Maybe Princess feels that is satisfactory. We felt it was insulting. I wasn't expecting a free cruise, but an offer of booking an inside cabin with a no charge upgrade to a balcony plus some dollar credit would have been acceptable. We've cruised a number of other lines and know what to expect from them. We'll take our dollars over them next time since Princess Lost Us! Read Less
Sail Date April 2018
This cruise was across the Atlantic, relaxing, great food and entertainment and a top contender for mid-grade cruise ships. First the good. Yes, the food and service was excellent most of the time and they were very gracious. The ... Read More
This cruise was across the Atlantic, relaxing, great food and entertainment and a top contender for mid-grade cruise ships. First the good. Yes, the food and service was excellent most of the time and they were very gracious. The Cruise Director Angela [she is by far the most glib, talented and personable cruise director we've ever had] and her staff, Fayve, Mark and Crissi were wonderfully talented. But the ship!! We thought we were on...wait, we were on a shake down cruise...to get out all the kinks and errors from before and during dry dock. The outside was rusty, the dry dock work was not completed [example: carpet layers in lobbies at 10 p.m. working]. The cabin we had was tacky at best! Trim falling off, shabby caulk around tub, tub filling with water during shower [with drain open], trickle of water from faucet [after two days of requesting a plumber, no-show, I took off the filter and found sand and other stuff and brown effluent/water came out. Ugh. Balcony was equally shabby. Rust, paint missing [except on the sliding door to the balcony: plenty of paint on it]. First night, first show, we were sitting in the lower stage area. My shoe hit something; there under the two seats ahead were at least three rocks on the carpet, as big as golf balls. Activities seemed to be crammed and overlapping in morning, so had to make decision, miss some activities. Captain was busy and absent at times, but his radio voice was slow and steady. We made it to Madeira, Portugal, on time. Even after our side trip to Bermuda! I would not relish traveling on Crown again. Read Less
Sail Date April 2018
This was a relatively late UK-advertised (guaranteed cabins only) and hence a late booking (2 months prior) for us and our friends. At no time were we advised, by our agent or Princess, that this was to be it’s first cruise after a ... Read More
This was a relatively late UK-advertised (guaranteed cabins only) and hence a late booking (2 months prior) for us and our friends. At no time were we advised, by our agent or Princess, that this was to be it’s first cruise after a two-week scheduled major refit in the Bahamas. It was to leave Fort Lauderdale 3rd April and after 14 N end up in Barcelona and in taking a more southerly heading than most transatlantic ‘repositioning cruises’ and thereby the prospect of better weather. A couple of weeks earlier Princess had issued a notification of a later embarkation time commencing at 14:00 in and that it had to be completed by 17:00! With flight transfers booked and hotels vacation times being well before noon most passengers, including ourselves, arrived earlier. Elite & Platinum captain circle members were seated in one terminal building and the remaining passengers in another. Boarding commenced at 14:20 but was so-slow. This seemed to be dictated / controlled by staff on-board ship undertaking the photo-ID scans – instead of the normal shore-side check-in desk-top webcams (very basic error). In the hour-long queue an American couple cited this cruise as being a ‘no-brainer’ to them as it was cheaper than a 7 night Caribbean cruise. Could it be that Princess anticipated there being some potential problems? Our lifeboat drill was held in the Theatre – where the customary Princess Procedure of scanning-in of attendees cruise cards; to ensure all passengers attendance; had been abandoned. Also advised not to bring with your life vests with you! Bathroom and furniture surfaces in our ‘guaranteed’ inside cabin, particularly the bathroom and wardrobe areas, were filthy. Before attempting unpacking our late-arriving cases my wife gave our steward the task of correcting the situation whilst we went for late Dinner. Unfortunately this ended up with my wife doing a deep clean herself. Being a 4 berth cabin we suspected that some fit-out contractors had likely previously occupied it and had given it some very ‘heavy-use’? That said, there is still no excuse for this serious failure on the part of housekeeping. Upper decks (16+) were akin to an on-going construction site – handrails covered in thick dust windows not cleaned, large rolls of deck ‘astro-turf’ type covering stored on-deck 16 for future laying, etc. Badly stained wooden treads to staircase linking the pool deck with Deck 16 with a fractured tread (no nosing) which was only repaired on Day10. After 40+ years in the construction industry I certainly do not expect to go on a vacation on a luxury cruise ship and be confronted with these sort of issues. Before departure even the Captain apologised over the PA for the state that the ship was in and it not being up to the normal Princess standard(s). He also advised that we would now have to take on ballast (water), ahead of their then being able to fill the pools – expected to take 2days. By way of an apology for the boarding fiasco he arranged for a complimentary glass of wine to be served to passengers over dinner (on day 2) or a ‘US’ beer if you preferred. However a soft drink would be chargeable! Some of the flooring contractors we spoke to at the bar on deck 16 told us there was a further 2 weeks work still to be done, mostly to be undertaken to passenger circulation areas during the night. One good-for-us feature arising from the refit became apparent as we departed from Fort Lauderdale when the ‘Love-Boat’ horns failed ‘big-style’ and had to revert to the traditional 3 blasts (for the duration of the cruise). After 34 nights on-board the Majestic Princess you can soon ‘over –dose’ on that melody! The new bed linen (mattresses?) was a welcome to the ‘very tired’ comments posted in earlier reviews for this ship. New LG large screen television rather oddly did not have numerical channel keys on the remote – just a single up/down button which proved to be a bit of a pain. Nor were they ‘smart-connected’ to the free movies / shows feature on the newer Princess ships. Day 2 - Princess Patter revealed that this ship’s management has a unique way of changing things to suit themselves and not their passengers or, as it later became evident, even their own crew members:- 1) To put back clocks forward at 11:00 AM (6 in total) was explained later in the cruise as having been thought –through ‘by a committee of Manager’s Minds’ to be better and a preferred option ie. in order to give to passengers ‘no loss’ of sleep. No thought was given that passengers would be losing daytime benefit, what most passengers come on cruises to experience. It had obviously not occurred to them that with their being no late show in the theatre either (see below) the bulk of passengers were in bed for 22:00, likewise that passengers can; by their own choosing; always decide to lie-in (as indeed they are well accustomed to when clocks alter at home)! Waiters and cabin stewards explained that ‘we now have less time to do the same amount of work, putting us under more pressure’. More realistically, I suspect that such a crazy decision may well have been driven by the fact that the flooring contractors would otherwise lose carpet-laying time during the night? For the first seven consecutive sea days we were unable to get internet in our cabin (first time ever). I frequently resorted to using a spare desk in the IT department where the Passenger Tech support / help desk was also scheduled daily for 9:00-12:00. Their passenger support was consequently cut short to 2 hours on those mornings! I found myself helping several passengers with their issues, wherever I could. Several times during the daytime the whole internet system went down for long periods, little surprise that half our internet allocation ended up unused. 2) No late show in the Theatre – just at 18:30 (explained as being for those late diners) and 20:30 (for early diners). The attraction of Freedom Dining would normally allow us to have Dinner at circa 20:00 followed by the theatre Show – considered as being the traditional / normal option - as indeed was only afforded to the ‘early diners’ on this cruise! This decision however had serious consequences on early dining passenger experiences (starting at 17:15 for those on fixed dining option) as already strongly vented in several reviews posted on Cruise Critic – taking up to 2+ hours! There were however queues forming for the now even ‘earlier’ 17:15 dining on this ship for the Davinci Restaurant at 17:00 that quickly extended to the International Café most evenings. Normally on Princess ships 18:00 is the early dining opening time. Just as they complained of experiencing poor / long table service we found the reverse. With the Da Vinci dining room no queues and were only circa 25% occupancy. Best described as akin to a ‘super/turbo -service’, being served in 60 – 75 minutes tops, even the waiters had time to socially converse with you, Even the maitre’d had time to converse with us every night and even asked if would like to choose any particular preferences, for something not on the menu, for the following evening (a first time ever). All too frequently, whilst the plates were hot the same could not be said of the food served was not, even when this need was expressed to them when ordering. Returning the food determines that it has to be replaced instead of merely micro-waving - as we were suggesting - as it would have helped mitigate any delays to other table-guests. To take in a show at 18:30, seemingly determined for us later diners by the so-called ‘on-board management committee’, was impractical to us and many more. In order to take-in the sail-away on port days we would have had to go in to a show in our deck-attire. Hence I only made it to two main shows. With there being no circa 22:00 theatre shows the only alternative venues for late evening entertainment were the Explorers & Fusion bars. Both of these are relatively small with inefficient seating layouts with many passengers standing. On Days 2 & 6 they put on ‘A Night at The Movies’ film on in the theatre starting at 22:00 but why they chose not do the same on other evenings seems a mystery. If this change were to be made across the Princess fleet it would prove to be a ‘red-line’ issue to ourselves, particularly with our having a 27 night port-intensive booking later in the year. On Day 2 I asked this same question of Guest Relations and was asked to fill in a form and handed - back to the same staff member. On Day 4 I asked at the desk as to why I had not received a response only to be told that it was not showing on their system as having been logged. If nothing else over the years, I have learned with Princess Guest Relations, to take a photo of any completed forms handed to them. This young lady duly re-typed it in to their system (so they could not lose it again?). It simply read “Evening Shows – Been told by Guest Services that 6:30 / 8:30 are to be every night – Please confirm and if so why no circa 22:00 show? If so is this now to be on all Princess Cruises? If so we have a 27N port-intensive cruise booked on Sapphire Princess later in the year and will be considering cancelling. NOTE – We dine at 20:00 and choose, as always, to take in the show afterwards.” Day 6 – Having heard nothing further I spoke to the same staff member as on Day 4 and enquired as to why I had still not received a response and was told that her boss was not at his desk and to try again later in the day. I was later advised by her that there being no late show and replacing with the 2 earlier ones, was indeed to be a change made “across the Fleet”. Because of the potential cost implications to ourselves were we to cancel, I requested her to re-ask the question of her ‘boss’ who advised her that he “will send an e-mail to the “Entertainments Director”. The ED later advised me of completely the opposite – that a decision regarding this had only been taken on-board this ship, for this cruise only. Again this was explained as being done “by a Committee of Departmental Managers”. Pretty obvious from this response that some serious Princess Staff Training – of their Senior Management - is urgently required! A lesson for Princess –If it works and is well-proven, please leave well alone! Disc –cutting of funnel steelwork + chiselling-out carpets in public areas (impeding fire-escape routes for carpet bowls) what sort of management expertise would determine a need to undertake these day-time operations on sea days – why not do on port-days? Again scant regard or thought was even given for the actual opinions of their fare-paying passengers! – See https://www.youtube.com/edit?o=U&video_id=qJvPc0HW_Iw Conspicuous by their absence were those crew members normally engaged in the cleaning of internal staircase handrails. Along with the lack of any Promenade deck cleaning the first week, these may have been in part due to crew being used in labouring for the flooring contractors? Tables and chairs in Horizon Court were very shabby, many stained and soiled-looking. On Day 3 - at 05:00 I was awakened by noise of forward thrusters beneath our cabin – in mid-Atlantic! At 09:00 the Captain came on the on the PA and explained that we had a passenger in need of off-ship medical attention as did a further passenger from a nearby Holland America vessel. It had been decided (by whom?) in the night to transfer their passenger to our ship. We were then on a heading for Bermuda where a further transfer of both passengers was to be made on to the Hamilton Pilot boat at 22:00. Passengers were later advised that both had since received successful medical treatment. Being much further North the weather and sea-state had deteriorated compared with on our original heading. A further call went out by the Captain seeking passenger blood group donations which proved successful. Day 8 Funchal Madeira - Our first port of call which we last visited in November . As we sat on deck 16 by the bar waiting the advertised sail-away party scheduled for 17:15 the Captain came on the PA at 18:00 and announced that divers were still in the water checking-on dry-dock engineering issues – and advised that it would now be depart between 20-21:00 - finally left at 22:00. The fact that there were relatively few passengers on deck at the time we later related as being due to many passengers being in for their much earlier dining time? Day 10 Gibraltar – Pouring with rain management had ad-libbed and announced that there would be an 11:30 screening of The Greatest Showman movie in the theatre. As it finished the weather had improved to allow us a couple of hours walk in to town. An internet connection was finally available in our cabin. The IT Manager explained that the upgraded system which included a new router, originally scheduled to have been concluded during the ‘dry-dock’ re-fit, had only then been fully operational. Day 11 Cartagena – First time visit for us was a port with ideal berthing so close to the town centre. Across from us was the 360M Euros High Tech Yacht built for a Russian Oligarch (impounded pending a claim of 10M Euros owed to builders! - https://metro.co.uk/2017/02/20/oligarchs-360million-superyacht-impounded-because-he-didnt-fully-pay-for-it-6461932/ Day 12 Palma – The current largest cruise ship, Symphony of the Seas (6,600 passengers), was berthed at the farthest point in the port - en-route from the Shipyard to the Med. Much longer transfers for their passengers, compared with the 50 – 60 minute pleasant walk we had to the Cathedral. Day 13 Barcelona – A slight delay to our arrival time for a full day + overnight stay. Having independently booked a guided tour for 11:00 for the La Sagrada Familia (18E each) we hopped a taxi from the port terminal for the four of us (28 Euros). This worked out at 25 E pp compared with the $75 ship tour cost. A locally -operated coach shuttle service frequently runs between the port terminal(s), taking you close to / from the Columbus monument, costing 3E each way. The ship charge for a shuttle coach was for $8 each way. Day 14 Barcelona – With a late afternoon flight departure we booked the Ship’s Barcelona tour which included dropping us and our baggage at the airport ($70 pp) and was supposed to last 3.5 hours and including 2-3 stops (Coach No.23). After a stop at ‘La Sagrada’ and their missing-out on the opportunity to do the intended stop at the Olympic Stadium (for Panoramic views over the city) and only 1.5 hours in to the tour, the guide announced we would then start the journey to the airport (20 mins away). After strong passenger exchanges they decided to return via the Placa d’Espanya, a heavily congested traffic route, and literally had to squeeze the coach in to the Museum coach-park. Given a max 10 minutes for photo-call overlooking the city. We would certainly not recommend this ship tour option. With the Captain’s Welcome speech on Day 3 making no reference to passenger nationality numbers it was apparent that there were not many of us from the UK / Europe. Later in the cruise, sight of the ship’s manifest revealed - Total passengers 2,892 (of 3,080 Capacity) - USA -2072 Canada-557 UK- only 91 The ship had however reported a full complement of passengers leaving nearly 200 empty or likely contractors still on-board? Lessons learned for the future – After 7 transatlantic crossings we would never consider Princess again for such a cruise – such stupidity and co-ordination failures on the part of management begs belief! Cost – Cutting Changes (across the Princess Fleet):- Abolition of Happy Hour(s)! (was previously a buy1 get 2nd for $1+15%) Wine Tasting – Of the 6 place-mat the No6 was always a Madeira sweet-style wine (originally in a collectable souvenir glass) and is now for a glass of chilled water! Champagne Hoop-La – It used to be a bottle each for the first 5 winners (could also be served chilled in restaurants) but was a single glass offering of ‘bubbly’ for each ‘winner’. Almost begrudgingly they had to open a second bottle! Canapes on Formal Nights (Elite perk) – The 3 each now reduced to 2 (had previously removed a chocolate - dipped strawberry offering). Chocolate on the pillow maybe next – who knows? Not long ago the Cruise Director was considered to being ‘one-down from the Captain’ in terms of hierarchy and standing bringing with them considerable entertainment experience. They were also solely responsible for all on-board entertainment including the selection of the guest artists. More recently with Princess and P&O sailings, and again on this ship, we now find younger recruits, best likened to being holiday camp entertainers; as is borne out by their CV’s; being given that same job-title. We find them to be rather immature and come across rather loud / brash. Ask them a question that they cannot or do not wish to answer and you are more likely to be told that they are now responsible to an Entertainments Director and that you may wish to take it up with them. (A reverse to any cost – cutting or do they come on a 2 for 1 salary package basis?). We found the normally entertaining and informative Wake Show to be cringingly embarrassing to watch and only worthy of turning to another channel. In the Marriage Match Game Show (a ‘Mr & Mrs type show), held in the Explorers Lounge, the ‘laddish’ style behaviour of the Cruise Director only served to promote some obscene ‘memorable moments’ responses from one particular couple. More akin to a Stag-night party and unworthy of this self-promoted premier branded cruise-line. Our experiences on this cruise only served to never pre-pay gratuities, as promoted by Princess and other cruise lines. In a recent e-mail the return voyage of the Crown, to Fort Lauderdale, from ‘Rome’ on 3rd November 18, was being marketed and has prompted me to post this review. It will be interesting to learn as to how Princess would propose to address some of the issues raised here – particularly their time-fixing for putting-back the clocks one hour on each of those 6 sea-days. Based upon assurances given by the Entertainments Director, we remain more optimistic for our next 2 cruises – both on the Sapphire Princess. Fortunately, since it arrived in the UK after it’s refit in Singapore it has been getting very positive reviews. Happy Future Cruising. Read Less
Sail Date April 2018
As always, Crown Princess delivered Princess value and quality on everything on board, from stateroom to dining room. We have great time on board and met great people along the way. Worth every penny and time spent. Iteinerary and ports ... Read More
As always, Crown Princess delivered Princess value and quality on everything on board, from stateroom to dining room. We have great time on board and met great people along the way. Worth every penny and time spent. Iteinerary and ports are excellent. We specially like Funchal and Mallorca. We may not visit these lovely places if for taking the cruise. Food was good in both dining room and Horizon court (buffet). Service staffs were excellent. Stateroom steward was wonderful, delivered first class service everyday. Enrichment talk and destination talk keep you busy during 7 continuous sea days, also enhance your knowledge and understanding of the place and history. One extra day on Barcelone is a wonderful arrangement, so you can tour Barcelona at leisure pace and don't need to worry about hotel reservation or hauling luggage around town. Barcelona is truely an amazing city, worth to visit again and again. We will definitely take few more cruises to stop by Barcelona in coming months and years. Read Less
Sail Date April 2018
We just returned from a 25 day transatlantic cruise. We chose this cruise because of the ports. The embarkation was the worst I've ever experienced in 40 some cruises. It was disorganised with us boarding 2 1/2 hrs late and ... Read More
We just returned from a 25 day transatlantic cruise. We chose this cruise because of the ports. The embarkation was the worst I've ever experienced in 40 some cruises. It was disorganised with us boarding 2 1/2 hrs late and exhausted. There were many problems all over the ship:The pool was not in service the first day and a half. Our toilet did not work for 13 hrs the 1st full day at sea, and was not working 3 subsequent times. We were only 1 of many who had this problem, and many toilets in the common areas were not in service. We heard complaints people had problems with the air conditioning in their rooms not cooling. Several of the laundry rooms were out of order as were the token dispensers in the few that were working.There were leaks in the buffet areas with buckets and pans underneath for the duration of the cruise. The elevators were frequently out of service for repair. There were balls of carpet fuzz for the first full week all over the floor from the new carpeting making my allergies flare. At our 1st port there was a diver making a underwater repair on a valve on the ship. Service by room steward and dining room waiters was excellent. The entertainment was your standard cruise fare and for the most part it was good. The ports were very good. If this had been our first Princess cruise I would be reluctant to cruise with them again. Read Less
Sail Date April 2018
This was a repositioning cruise right after dry dock. Embarking was delayed for inspections. The passengers were told to wait in the terminal....except the terminal was FULL so they moved more people to a different terminal. We sat ... Read More
This was a repositioning cruise right after dry dock. Embarking was delayed for inspections. The passengers were told to wait in the terminal....except the terminal was FULL so they moved more people to a different terminal. We sat outside on a bench for 3 hours with no water or facilities. When we were permitted inside another wait. Got to our room and asked our room steward for a wedge for the head of the bed. He didn't know what we were talking about so he asked his housekeeping supervisor who also had no idea. We met the Hotel Manager, Carlo, at the Cruise Critic meet and greet and asked him for some help. finally got what we needed after the first night. At dinner, for an apology by the captain and offered a FREE wine or beer. I asked for a diet coke instead and was told there would be a charge for the diet coke. Remember beer and wine were FREE. Our assistant waiter was a disaster, our poor waiter needed to do both jobs. She couldn't carry the food from the kitchen to the dining room so the waiter carried 10 meals, she carried 3. The drinks were never refilled, the tables were not cleared. She just stood around. As an elite, we get free laundry. We put the laundry in 4 days before disembarkation in Barcelona. We hadn't got the closes back, so we were forced to go to the laundromat because we ran out of clean clothes. We screamed and hollered for our laundry to be returned so that we could pack. The WET laundry was returned at 9:30PM.....and we still had to pack. The best part of this cruise was disembarking...This is only a few of the problems we encountered Read Less
Sail Date April 2018
We've wanted to do another transatlantic cruise and also wanted to go to the Mediterranean. This was the perfect situation. Since the ship had just returned from dry dock and had some ongoing issues with maintenance while we were ... Read More
We've wanted to do another transatlantic cruise and also wanted to go to the Mediterranean. This was the perfect situation. Since the ship had just returned from dry dock and had some ongoing issues with maintenance while we were sailing, it wasn't a trip without some problems onboard. For example, elevators out of service sporadically and operation was occasionally unreliable. We were stuck on an elevator and the lights went out and the emergency bell did not operate. After a few minutes and my husband's strength to pry open the door, we exited and tried to avoid that elevator from then on. There were some water issues, dripping pipes overhead with buckets placed to catch the water. A bit of concern but we realized the workers were still finishing maintenance. The entertainment was average for Princess. The music groups, the bands, the trio, the single music performers were excellent. The cabin was great, our steward was the absolute best we have ever had on a cruise. The new bed was nice with big pillows and comforter. The food was good, with a lot of choices. We took a Princess shore excursion at every port. All were really more than we had expected except one and that was Barcelona. The tour guide did not seem to know basic things like hours of operation of sites, planning was thrown out and we ended up driving in heavy traffic through town back to port- a total waste of time. In Mykonos, the guide actually left 4 people at a site because he had failed to let everyone know where the location of the bus was to be as well as he had promised shopping time which never happened. The bus was hidden behind a stone wall out of sight. It's location was shared among the passengers which was the only reason passengers found it 15 minutes earlier than the scheduled departure. The 4 who were left behind hitched a ride back to port on another bus. The ship was pretty, but confusing because signage was not apparent. We actually had a really good time and ended up enjoying the "swinging with the punches" attitude on the ship. Will travel with Princess again but maybe will skip the Crown. Read Less
Sail Date March 2018
I had taken two cruises with Norwegian until I decided to cruise with Princess. It was a horrible experience. The service was so bad that one server literally refused to bring a slice of pizza to an old man. The cleanliness on the ship was ... Read More
I had taken two cruises with Norwegian until I decided to cruise with Princess. It was a horrible experience. The service was so bad that one server literally refused to bring a slice of pizza to an old man. The cleanliness on the ship was so bad that everybody got sick. The activities were boring. I absolutely loved my NCL experience before, and I couldn't believe how bad it could be! The ship had maintenance issues. The rooms weren't cleaned properly. We paid hundreds of dollars to join the spa during the cruise and instead of refilling the soap with soap, they kept topping it up with water. I would recommend avoiding this company at all costs. They actually had these breakfast biscuits that they kept re-baking for every morning because on every second day they were rock hard and darker in color. I made a video to summarize my experience. https://www.youtube.com/watch?v=z8xuMsrq9fo&t=2s Read Less
Sail Date April 2017
My boyfriend (late 20s couple) and I sailed on the Crown Princess's Transatlantic Crossing from April 8-22, 2017. Our experience left much to be desired, and we have quite a number of complaints and issues. Our issues with the cruise, ... Read More
My boyfriend (late 20s couple) and I sailed on the Crown Princess's Transatlantic Crossing from April 8-22, 2017. Our experience left much to be desired, and we have quite a number of complaints and issues. Our issues with the cruise, from service, to the ship, to activities, and more, began on our first day, and snowballed throughout. By the time the cruise ended, we were more than thrilled to escape. I would not suggest this cruise line or a transatlantic cruise for a young couple. You will be the odd couple out, and it is worse than you could imagine that it is. You will also be very bored. But the cruise experience and ship itself is horrible, despite the age difference. That is the least of the issues on board. The first issue we had was with cleanliness. When we first entered our stateroom, room C255, the room was covered in hair. All of the drawers had hair in them, there was hair in the glasses in the bathroom meant for our toothbrushes, there was hair on the bed. Everywhere. It looked as if it had not been cleaned in months. Worse yet, the toilet smelled like a port-o-potty and could not be left open. It was nauseating beyond anything that could be explained in words. Sickening. Despite being cleaned daily, it still smelled and could not be fixed. Also, our towels and bedding were stained. The cleanliness issue spread through the rest of the ship as well. From the moldy smelling carpets on the main decks, to the dishes in the buffet. In fact, the coffee cups had oil in them every day. The oil floated on the top of the coffee. It was disgusting. We put coffee in the water cups to see if it was just the coffee cups, and had the same issue with oil. Thus, it is clear that Princess had been using sub-par dish-washing cleaner, and it is likely that all of the dishes were not clean. Disgusting to think of. This partially explains why 2/3 of the people on the ship got sick. Including me, who left with a sinus infection and laryngitis. Another issue was how we had to wait in line for everything. The buffet setup did not suite the number of guests on the ship. We had to wait the whole way through for each person to slowly get their food, every day. Once one makes it through this enclosed buffet setup, the food is cold. Awful design. The restaurant wait isn't designed any better. If one has "anytime" dining, they have to wait in a line for an hour to get a table. Then another two hours to get through dinner. Meanwhile, sitting with strangers, or so close to others at tables for two that people end up listening in and commenting on your conversation. Romantic. The wait continues at the shows - since the theater is so small, you have to arrive an hour early to get a seat, which cannot be done if you go to a sit down restaurant. Too much disorganization and waiting. This wasted almost every one of our evenings. Another clear issue was maintenance. The carpets on the ship were old and looked it. There was rust everywhere, especially on the balconies. The doors in the hallways were beaten up. It was shocking for a cruise line like Princess that is supposed to be high end. Moreover, the ice cream machines broke on day 2 of the cruise, and were not fixed until the 2nd last day, when they broke again. The staff were also a huge issue on the ship. It was very clear that they were unhappy, and they took it out on the passengers. They were mean and dismissive during embarkation at the ports. We also witnessed the pizza manager act cruelly to another staff member who was asked by an elderly couple to get them pizza. This was apparently against the rules. When the manager learned that the server agreed to wait in line for pizza for them, we saw him get very upset with the staff member. The poor waiter had to go back to the couple and tell them they were not allowed to ask him for pizza. It was very uncomfortable for all. It was clear that service was not first of mind for Princess. The staff also knew very little information about the ship or the ports. Before leaving, I researched which dock our ship would stop at in Lisbon. We were provided with a printed document that said we were stopping at another dock, a half hour drive away from the main part of the city. This severely changed my plans. For this reason, I approached a waiter in the buffet and asked if the picture on the map was right, he said it was. Then to make sure, I went to the guest services deck and asked them. They also said it was right. So, I asked them to tell me the name of the dock. It turned out my research was correct, and Princess gave all of the passengers the wrong information. This can be very confusing, especially when staff on board are unaware as well. Moreover, the guest services desk staff also don't know what shoes are coming up throughout the cruise. This makes it difficult to plan as well. They also show no remorse for their lack of knowledge. It's as if once again the passenger is wrong and they don't care. Furthermore, a huge issue we had was the daily activities, or lack there of. There were basically no activities to do throughout the cruise. This is unacceptable for such a long cruise with so many sea days. All of the activities listed were ways for Princess to get us to spend more money, like acupuncture sales lectures, and Effy jewelry events. These are not activities. Clearly "fun" is not something Princess cares about or considers. We have been on other cruises where they go to great lengths to make sure people are happy and excited about their experience. This was not the case here. The worst part of the cruise was how clear it was that Princess was cutting corners and running out of food. It was not even hidden. Every day's dinner became the next day's lunch. Food was clearly cooked more than once - the breakfast biscuits were literally as hard as a rock almost every day. By the end of the cruise, there was no more coffee cream anywhere. Even the purchased coffee was given in small quantities - the cups were only filled 2/3 of the way, until we requested that they fill it. Every corner was cut, including at the spa where the body wash was 99% water by the end of the cruise. The penny pinching was an absolute disgrace. Our entire experience left much to be desired. The food was terrible quality, the activities did not exist, the rooms were dirty and smelled like a sewage plant, the staff were borderline mean, and the ship was disorganized and filled with more and more opportunities to wait in line. We had a horrible experience, filled with tears and boredom. Read Less
Sail Date April 2017
This was our first transatlantic cruise, second on this ship, third with Princess, and seventh cruise overall. Because we enjoy at sea days and onboard activities, this cruise was a lot of fun. Many people asked us how we keep from ... Read More
This was our first transatlantic cruise, second on this ship, third with Princess, and seventh cruise overall. Because we enjoy at sea days and onboard activities, this cruise was a lot of fun. Many people asked us how we keep from getting bored on the long passage. It was much the opposite, we sometimes had to choose between several good options of things to do. Put it this way: We brought along a travel guide for London, figuring with two weeks on the ship we could read it cover to cover. In fact, we only had time the last day to skim the book. Typical sea day: Up for breakfast in the main dining room, walk the deck for fresh air, freshen up in the room and off to Line Dance Class, then to lunch in the main dining room if time available or Vines for a sushi lunch, or if time is tight, a quick bite at the Buffet, then off to Ballroom Dance Class, by now a nap in the room or out on the pool deck, walking around the ship fighting the forty knot headwind or tailwind, coffee or tea in the Piazza listening to the string trio or the gotee piano man, by now it is near dinner time, so freshen up and maybe formal up, a glass of wine and off to dinner at the MDR or specialty restaurant or Vines for tapas, then the show or dancing in one of the lounges and then the show followed by dancing and another show and gosh we missed the movie so off the the lounge or quick break at the Piazza for music or some silly event and if we still have energy at midnight up to the disco at topside. Also to burn off all those calories no elevators before ten PM so it's up and down the stairs about ten times. Then you finally get to the room by one AM which now becomes two AM (moving east all day at 20 mph) so you got five hours to sleep before breakfast. Useful tips and info: We are in our sixties and were slightly younger than the average guest (at least I would like to think so). This Transatlantic cruise had only a few children and teens and twenty-something adults who appeared able to find something to do and never got in the way of us pensioners. Main Dining Room table sharing was fun. We looked forward to meeting new people and hearing their stories. And, if you get a oddball at the table, well, that is the last time you dine together anyway. The specialty restaurants are great but also offer a much quieter environment than the MDR, great for a break from everything. OK I'll tell you but don't spread it around. Vines is great for not just a glass of wine with tapas but the sushi and tapas are excellent and can quickly become dinner. Never crowded, in a great spot for people watching and maybe listing to music with very friendly and helpful staff. Save money and buy a bottle versus a glass of wine. They will hold it and all the other restaurants can retrieve it for your next dinner. Also, the Terrace pool is a nice quiet retreat. Now we are from Las Vegas so we know what a good buffet looks like. Our advise, you paid for it, skip the buffet and take advantage of the dining rooms for all meals; short or no lines, more relaxed, table service, better food. The buffet is a fall back option when you're in a hurry, not really hungry, overslept, or found yourself on the fifteenth floor and need some cookies. Who doesn't like cookies? So far, Princess is the best for danceable lounge music. Often two different bands or combos going in the evening playing cover songs from the 40's to present. Usually there are a few couples who are really good dancers (does Princess schedule this or is it just random) who are fun to watch but who do not interfere with mortal couples taking the floor for a dance. We like the Princess dance troops. They have high energy short (45 minutes or so) performances with impressive choreography. Sadly, this cruise only had two song and dance shows. The European cities visited were all interesting and worth a trip onto dry land. Read Less
Sail Date April 2017
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Crown Princess Cruise

Easily compare prices from multiple sites with one click