801 Fort Lauderdale (Port Everglades) Princess Crown Princess Cruise Reviews

The ship is going to be refurbished soon, and a lot of the wooden surfaces need refinishing, and this is an older ship than others, but we had a wonderful cruise on Crown Princess. The crew was wonderful. The Cruise Director did just the ... Read More
The ship is going to be refurbished soon, and a lot of the wooden surfaces need refinishing, and this is an older ship than others, but we had a wonderful cruise on Crown Princess. The crew was wonderful. The Cruise Director did just the right amount of talking/not talking. The Cruise Director's staff put on a wonderful game show called Hollywood Hiccups that was the funniest and best I've ever seen. Ocean Medallion made it easy to locate all of our friends and join them at any time for lots of fun. One of the two big generators had a problem, and we couldn't go fast enough to get to Princess Cays, so we skipped and got an onboard credit. That's our favorite port, and we were disappointed, but the rest of the cruise was wonderful. That generate should be fixed when the ship goes for refurbishment. They were sanitizing handrails, tables, etc. all the time. They sprayed pool loungers every night with sanitizer. We felt safe amidst the virus pandemic. The food was excellent, the entertainment was excellent, and we had a great time with our friends. Read Less
Sail Date March 2020
I chose this cruise last Fall because of the ports, length of time in port, and the sailing date. I had sailed on the Crown Princess in 2019 and was happy with that experience. By the time we sailed much had changed. The Coronavirus ... Read More
I chose this cruise last Fall because of the ports, length of time in port, and the sailing date. I had sailed on the Crown Princess in 2019 and was happy with that experience. By the time we sailed much had changed. The Coronavirus was escalating slowly when we left Port Everglades so our major change was skipping Princess Cays and a revision to our itinerary. As far as the crew and fellow passengers knew all guests remained healthy throughout the trip. We entered every port and enjoyed all that a cruise has to offer. Enhanced cleaning and precautions caused me to feel safe. As we got toward the end of the cruise many of us were worried about the world we faced upon disembarkation. We were able to relax and enjoy our 10 day cruise while vacationing. The ports were varied and lovely. We met some incredibly nice people from the United States, Australia, the United Kingdom and Canada. We enjoyed the comedy shows. Both comedians were great and provided conversation starters at dinner. The weather was perfect for 8 of the 10 days. Read Less
Sail Date March 2020
This was a qualifying casino VIP cruise for a future super VIP casino cruise. The casino staff did a great job with various enjoyable activities for the casino VIP passengers. Casino waiters need to pay more attention to drink orders, get ... Read More
This was a qualifying casino VIP cruise for a future super VIP casino cruise. The casino staff did a great job with various enjoyable activities for the casino VIP passengers. Casino waiters need to pay more attention to drink orders, get the details right. The main stage entertainment shows are stale, same shows different dancers. The comedians were excellent. My biggest complaint is that the steam room in the mens changing room was "under maintenance" for the entire cruise. When questioning how long the steam room would be down, the spa manager took our cabin numbers to notify us when it was working again............I got off the ship this morning, still waiting............The spa treatments and staff were excellent. The fitness center equipment was in good condition and the view from the treadmills terrific. The food was average to above average, always plentiful and available. Dominica and Grenada were ports I haven't visited before which added appeal to the itinerary. I would definitely cruise on the Crown and with Princess again. Read Less
Sail Date February 2020
WE wanted to take this Cruise as it went into Deep southern Caribbean to Bonaire & Aruba. Beautiful places to visit. The cruise was perfect in every way - ship, food, entertainments, games & rooms.. Very relaxing with lots of ... Read More
WE wanted to take this Cruise as it went into Deep southern Caribbean to Bonaire & Aruba. Beautiful places to visit. The cruise was perfect in every way - ship, food, entertainments, games & rooms.. Very relaxing with lots of Canadians to get away from the Snow..We are 78 & 82 and enjoyed it!! The ship decor & shopping & guest & excursions desks were perfect. Princess gave us all a shopping bonus for a minor problem. The weather was beautiful (75 to 89) each day - great for swim & sun.. The friends on board were very cordial to talk with.. Crown Princess is a smaller cruise ship with 2500 passengers or so Not 7000 as some Mega ships are now. We are planning to cruise again with Princess again as they have a well kept ship with health for all most important! If you have never been on a cruise ship, you are really missing a great relaxing trip! Read Less
Sail Date February 2020
I have cruised 4 times on this ship and it is clearly past its prime. We had a wonderful cruise to the So Caribbean, great weather and good itinerary. We had to skip Princess Cays but were given OBC of $120pp to make up for it. I was able ... Read More
I have cruised 4 times on this ship and it is clearly past its prime. We had a wonderful cruise to the So Caribbean, great weather and good itinerary. We had to skip Princess Cays but were given OBC of $120pp to make up for it. I was able to get some credit for unused punches on an old coffee card and a barrel chair in the room. We had a balcony mid ship cabin B430, the mattress was terrible. They managed to bring us one replacement but could not find a second one. When I say terrible it actually had a huge depression clearly visible through the sheets. OUr cabin steward was okay but not great, the room was never vacuumed in 10 days. The balcony chairs had residue and the banister was badly worn. I love the layout of the ship with 5 pools, as usual the chairs were reserved by 8am. The movies were pretty good. Entertainment was okay but the passenger "games" were juvenile. Lots of cut backs such as no napkins given with cocktails, piles of used dishes on the open decks, limited bar service around the pools. Never saw anyone cleaning in the common areas except in the bathroom. The Crown does have a good library. Disembarkation was fast. We easily made a 10:15 flight back home. Everyone seemed healthy. We had great service in Anytime Dining with Yulia. Buffet set up is terrible and seating was sometimes very difficult. Read Less
Sail Date February 2020
We joined six other family members on this cruise. This was our second time sailing on a princess ship. Boarding took a bit of time and we had to wait quite awhile, but disembarkment was extremely smooth. We had an aft cabin, ... Read More
We joined six other family members on this cruise. This was our second time sailing on a princess ship. Boarding took a bit of time and we had to wait quite awhile, but disembarkment was extremely smooth. We had an aft cabin, unfortunately it was located next to a noisy vent. Making it hard to sleep. We enjoyed the trivia games, but did not care for the musical productions. Our whole group enjoyed shopping in St Thomas. Bonaire was a waste of time, not worth going ashore for. We had a blast in Aruba snorkeling. The movies under the stars were very relaxing and enjoyable. Food was mostly mediocre to good. We received wonderful service from Lucy at the service desk, she was so sweet, pleasant and totally willing to help. This ship skipped a port due to engine problems that they were aware of for months. I am not sure we will travel with princess again. Read Less
Sail Date February 2020
With this being our 11th cruise, I think it's safe to say we have become addicts. Unpack once, a lot pampering (the wife loves that part), meeting new people and just relaxing! So we are some of those people who prefer to book an ... Read More
With this being our 11th cruise, I think it's safe to say we have become addicts. Unpack once, a lot pampering (the wife loves that part), meeting new people and just relaxing! So we are some of those people who prefer to book an interior. In part because we prefer to spend on more cruises than on the room itself. We have read the arguments but for us, interior is fine. I did notice that the bed was too soft for my personal likes. But not enough to cause any problems. Others have noted that every time we were out of the room, it was made up by a ninja. He had to be, we did not catch our steward in it. :) Food wise, I found seafood available for every meal so I was happy. Plenty of other good things as well. I certainly did not go hungry, ever! I hate reviews that say "this or that sucks". Better to say that it was not to your taste or there was not enough variety. But when you consider that food is being prepared for close to 5000 total passengers and crew for 3 meals per day, and everyone has their own taste preferences, I believe some grace must be given. And Princess DOES have the best Pizza at sea! As to embarcation, I am loving the medallion for that. I dont think we spent more than 20 minutes from the time we arrived at the port until we were on board. Platinum is good! Read Less
Sail Date February 2020
We wanted to celebrate our 48th anniversary and we've always enjoyed Princess. Our experience on the Island Princess and now the Crown means we'll only use Princess if it is a newer ship. We had fun on the cruise. We did any ... Read More
We wanted to celebrate our 48th anniversary and we've always enjoyed Princess. Our experience on the Island Princess and now the Crown means we'll only use Princess if it is a newer ship. We had fun on the cruise. We did any time dining and shared tables and every meal we met great folks, had good conversations and decent, sometimes great food. Our room was a mini suite and while old, it was nice, that is our perfect size on Princess. Princess comped us a dinner at Crown Grille for our anniversary and the dinner and the fact they gave it to us were both appreciated. We enjoyed the ports but were sorry to miss Princess Cay. Snorkeling in Bonaire was excellent. My husband had to ask three times to have an old, deflated soccer ball pumped up so he could use it. The gym was nice. Princess should not have this ship in service with the generator issue. Like another reviewer, I have never been seasick in my life and I got horribly seasick one day on this trip. If stabilizers can't be powered or the ship can't power through the waves, why is it being used for cruises? Princess told my travel agent this would be fixed before our trip and should have known it would not be. I heard this issue has been ongoing for months. The spa is amazingly high priced for mediocre services and the staff can barely talk to you because they have to push products the entire time. If you change the subject, they are primed to circle back to selling products. Effy is truly an issue on Princess. A lot of listed activities on board have to do with tacky little Effy give aways. Jewelry is pumped and pushed and hyped. Inside the store it is like a circus event with jewelry pushed to the mostly single female customers who by the end of the trip were fawning over the salespeople, hanging out at the counters, cooing to the salespeople. My husband and I walked out of the store and didn't go back because we were embarrassed for the customers. It isn't like Effy is special to ships, it is all over the internet. They actually ring a bell and cheer when a sale if made. What on earth is that all about???? Truly over done. The Horizon court was o.k., food was decent, never good, but you were always fed. The International Cafe was exceptional, everything was always good, service was great, it probably had the best food on the ship. We found all but a few of the crew to be pleasant and helpful, sometimes very helpful. We signed up for another cruise to the Caribbean but it will be on the Sky Princess next year. No more old Princess ships for us. Read Less
Sail Date February 2020
I chose this cruise for the itinerary. I was pleasantly surprised that only one of five ports had other ships in port, so the ports were not overcrowded. The ship's crew was warm, welcoming, and performed like a well-oiled machine. ... Read More
I chose this cruise for the itinerary. I was pleasantly surprised that only one of five ports had other ships in port, so the ports were not overcrowded. The ship's crew was warm, welcoming, and performed like a well-oiled machine. They were entertaining, caring, and made us feel special. We sailed in Club Class, which was stellar. The service was superb, the food was excellent, and we never had to wait in line to be seated. The Land Sailing excursion in Bonaire was my favorite. Donna and her staff thoroughly explained how to sail in the Blocart. Everything Donna described was spot-on through the experience. It was easy to learn, and my face hurt from smiling through the whole experience. This experience is something special: small group, off the beaten path, and when you're sailing, you cannot think about anything else while you're sailing, so it's like meditation - good for you! I also loved the St. John Champagne Catamaran Sail excursion - the crew was superb, extremely attentive, and fun. This was our 21st Princess Cruise, and I loved every part of it! Princess always makes me feel like, well, a princess. I feel like a VIP. Well cared for, special, and comfortable. On this particular cruise, I was able to forget about everything at home, work, and the news. I highly recommend Crown Princess, this itinerary, and make sure you take some stellar excursions! Read Less
Sail Date February 2020
This cruise line will nickel and dime you to death. My recommendation would be to find an all inclusive line. This ship is in dire need of mechanical repair. not to just paint over rust to hide it from uninformed tourists. The carpet is ... Read More
This cruise line will nickel and dime you to death. My recommendation would be to find an all inclusive line. This ship is in dire need of mechanical repair. not to just paint over rust to hide it from uninformed tourists. The carpet is stained the walls need painting . The entire ship needs an upgrade. Choose another one,preferably one where you know all charges before you leave the port.One engine had been out for a minimum of two cruises before ours ,and is still out on the cruise they are on now,severely affecting the stabilizers.many people were seasick ,the customer service blamed it on rough seas ,I have sailed for many years ,I know rough seas. We didn’t have any. This boat should have been flat as solid ground. But listening to people at meals and how I’ll they were spoke volumes.i would never recommend this cruise line. My understanding is they have a new CEO. he needs to take this ship and see if it is acceptable to him.Sheila Carroll Read Less
Sail Date February 2020
This was a first cruise for me and the first time in the Caribbean. I wish there would have been something or someone to explain how some of the options on the ship worked. The fine dinning was phenomenal! Excellent food and for the most ... Read More
This was a first cruise for me and the first time in the Caribbean. I wish there would have been something or someone to explain how some of the options on the ship worked. The fine dinning was phenomenal! Excellent food and for the most part great wait staff! We always choose to share a table with others and got to meet many people from various walks of life! Our steward was wonderful! We felt very pampered and taken care of. I would have liked to have had more of the gameshow type entertainment during the day rather than so late at night. There was not enough seating for everyone at most of these events. They were very entertaining though!! The shore excursions need to have more descriptive write ups there were some we were disappointed with and some that were more that what we expected! The one piece of advice I would give to a first time cruiser is try everything!! Don't be afraid of it! You can always leave or not eat it but you'll never know till you try!! One last comment If you continue to do the Voice of the Ocean you need to make it better. I had intended to be in this when I signed up to cruise on the Princess but when I realized that it was karaoke that turned me off. On the first night we were there in plenty of time but did not get a vote and were told it was because we came after it started and that was not the case. On the second night of the tryouts the blond in the entertainment crew told us we had to vote as a group because we choose to share a table with some people we met on the ship. She was not nice about it when I tried to explain that we were not a group. Made me very mad. We also made sure we were there for the finally and at the correct door to get the clickers but could not get them because they were not out yet. The people that came close to the time of the performance got the clickers. There should be a way to go on the medallion app and vote. That would be easier for all. Read Less
Sail Date February 2020
Embarkation: We arrived at Port Everglades, sometime around 10:30am, and they had not yet begun security screening in the terminal. There were probably 50 people ahead of us in line. Once they opened up, and went through the metal ... Read More
Embarkation: We arrived at Port Everglades, sometime around 10:30am, and they had not yet begun security screening in the terminal. There were probably 50 people ahead of us in line. Once they opened up, and went through the metal detectors, we went to the wine desk to pay the corkage on the extra bottles we were bringing on board. Simple math seemed problematic at first, but eventually everyone agreed that when bringing on 5 bottles, I only had to pay corkage for three of them. A quick show of our medallions and passports and we were directed to sit downstairs. A female local agent with an alpha-male complex insisted that the priority lounge was only for elite, and not for platinum. I'm guessing that some folks complained, so her supervisor came over and escorted us upstairs, but we ended up in a room separate from the elite, with no amenities. I believe we ended up boarding around 11. We stopped by our cabin to drop off our carry-on bags and wine. The steward was still cleaning our room and seemed a bit surprised, we excused ourselves and walked around the ship a bit. The dining room wasn't open yet, so we went up to the buffet, which was thankfully/momentarily quiet. Dining: We ended up eating most of our meals in the buffet, as it was very convenient to our cabin location (R744). We only ate in the main dining room once, and that was for lunch on our last sea day. It was easily the worst meal of the entire cruise, with matzoh balls that were more like rubber balls, in a ruddy looking broth. The dining staff on the Lido deck were all very friendly and accommodating. We also dined at the Crown Grill three times, and one time each at Sabatini's, Crab Shack and Salty Dog Pub. The food and service at the Crown Grill was mostly excellent, except for our last night, when a newer server seemed to be mostly lost. Sabatini's featured the older menu. Crab Shack was "meh", not good, not awful, but certainly not worth the same $29 per head that the Crown Grill charges. The platinum/elite lounge held in sky walkers was crowded most days, but they had plenty of servers, so there was never much of a wait for a drink. Carmen was holding court in Vines, and she was clearly the queen bee. If only Princess, could clone her. Every ship needs a Carmen. Room service was also very efficient, I only wish there was more of a selection to choose from. Ship's condition: The ship was in overall good shape, with lots of work constantly going on. The only exceptions would be dinged up cabin walls, and the gold foil adhesive wrap that they used to line the interior of the aft-elevators. It was nicked and torn, and looked very cheap. Surely, they could have found a better way to refurbish these elevators. The medallion net was lightening fast, although using the app to locate your travel-mates was always good for a laugh. While my wife was sitting on the promenade deck, reading her book, the app said she was in someone's cabin on deck 8. Thank goodness I'm not the jealous type, lol! Read Less
Sail Date February 2020
We chose this cruise because we enjoyed a similar Princess Cruise through the Panama Canal and area. We were disappointed in this one. The ship really shows its age--rust on the balcony, scratches on the elevator doors, worn carpets. ... Read More
We chose this cruise because we enjoyed a similar Princess Cruise through the Panama Canal and area. We were disappointed in this one. The ship really shows its age--rust on the balcony, scratches on the elevator doors, worn carpets. Princess has a major problem with communication. Most of the crew speaks broken English, and it's difficult to understand directions. But the pre-cruise instructions seem inadequate. Example: We wanted a restaurant where we could dine with a set number of people each night. That turned out to be Botticelli's, but communications were so inadequate that we learned too late that this place was booked for the cruise. Also, we wanted to take advantage of an expedited exit from the ship--we received a form, but it, too, was poorly worded; we missed out on the deal. Food overall was good, though not excellent. Diners needed to pay extra for high quality. Sabbatini's proved to be very good. The lack of communications by Princess extended to the shore excursions. We booked three of them, and only two were worth it. The first, a trip from St. Thomas to St. John's, included an hour-long small boat excursion across choppy seas. The trip by train was excellent. Also, Barbados had an excellent meal included. We saw only one of the entertainment venues--my wife and I split on our revues on the Magic Show musical. I rated it contrived and trite. The room was OK, I would definitely book at least a mini-suite. Out steward scored highly in our ratings. We will not cruise with Princess again. My wife doesn't want to cruise anymore period. Read Less
Sail Date February 2020
We have been exclusive to Princess the past few years in our cruising. I feel compelled to share my experience. Things happen but this was too much... The ship and the itinerary: We are not fans of days at sea, we chose this cruise ... Read More
We have been exclusive to Princess the past few years in our cruising. I feel compelled to share my experience. Things happen but this was too much... The ship and the itinerary: We are not fans of days at sea, we chose this cruise because there would be only 3 days at sea. The generator issue is a bigger problem than they admit to. Princess cancelled the day at their private island which was very disappointing to us. Princess had posted that they were sure they would have the generator fixed by our sail date, which was a false statement. Now we have 4 days at sea. Not what I signed up for. Also, this trip is the first time I have gotten sea sick on a cruise. The seas were NOT rough but the ship was rocking. I spent an entire day in bed, found out later that many of my ship mates experienced the same. When I tell you that it was difficult to walk down the hall without crashing into walls please know I am not exaggerating. Princess Theater: Awful, just awful! What happened Princess? I have seen shows performed by high schools that were far superior. I am at a loss as to how such low quality performances are being run. Part of my cruise experience is enjoying the evening show. . Of course not every show would be to everyone's taste but these shows were so bad I am at a loss to describe them. Shore excursions: We booked an excursion through Princess for a "Beach Break" which would take us to an unnamed beach and give us a rum punch and a lounger for a few hours. Long story, short...the van transport dropped eleven of us off at the wrong beach and just left us there for over an hour until he discovered the error and returned for us. Princess, did you come to us and apologize and try to make good on the mistake? Room: Upon arrival out balcony connecting wall and our television were both broken but fixed when we requested it be done. Onboard activities: Everything worthwhile to do costs extra, I was so happy to see a yoga class with no extra fee. I attended and guess what it was a ploy to sell $300 insoles? Effy jewelry, every day, almost every hour, jewelry sales! Bingo, yes come spend money and play bingo! Princess, If you keep us on the ship an extra day at least give us something to do! The good: Food in the dining room and service throughout was great (except the pizza making guy, he was always grumpy) We like the medallion, we had cruised with it before and it is a great feature. Read Less
Sail Date February 2020
We chose this cruise because there were three ports to which we had never been. Since one port was cancelled, we enjoyed an extra day at sea. As has always been the experience on Princess ships, the crew was very attentive & ... Read More
We chose this cruise because there were three ports to which we had never been. Since one port was cancelled, we enjoyed an extra day at sea. As has always been the experience on Princess ships, the crew was very attentive & accommodating. The food was good & the service was very good. We had Anytime Dining & were seated in a timely manner on almost all evenings. The production numbers performed by the Princess singers & dancers were, & have always been, very good. This was a Medallion Class cruise. Although it was very convenient using the medallion itself, using the Medallion Class app on the phone was an exercise in futility unless you had an iPhone. I have an Android &, even after receiving very satisfactory help from the 3 “Navigators” on 3 different occasions, was unable to use it reliably for the entire cruise. I gave up using the app after one week on board. Read Less
Sail Date February 2020
The ship is excellence , clean and comfortable. Entertainments all are boring and good for children!! Food is very good ,everything were fresh and tasty.very good made pastry . Excursion which booked by ship all are very ... Read More
The ship is excellence , clean and comfortable. Entertainments all are boring and good for children!! Food is very good ,everything were fresh and tasty.very good made pastry . Excursion which booked by ship all are very expensive and the tours take you anywhere they prefer ,there are lots of private tours when you arrive to any island with very good price, only you should pay cash . The stuff all are polite and helpful ,execpt the tour manager . Almost all passenger were old age!! The medallion is very helpful and smart way to embankment and disembark smoothly fast and easy , the medallion is the best option for oping your cabin or find your partner any where in ship. The restaurants almost sever anything you can find in the buffet ,and all menus are the same. Use taxi from airport to ship or ship to airport very fast only 20 dollar, ,booking with ship cost you two times more . I wish the swimming pools water were heated, water was very cold. Read Less
Sail Date February 2020
The itinerary, 10 days southern Caribbean, but we had to skip one port of call, because of the generator the ship couldn't go full speed and two other port of calls the times where shortened. All in all it was a nice cruise, friendly ... Read More
The itinerary, 10 days southern Caribbean, but we had to skip one port of call, because of the generator the ship couldn't go full speed and two other port of calls the times where shortened. All in all it was a nice cruise, friendly staff, good food, the entertainment had a lot to be desired. The cruise Director was great. the pizza and ice cream were good. We were always able to find chairs at the pool. We really enjoyed the movies under the stars, except they played too many children movies and I bet there were 20 kids on the entire ship. We stopped at Curacco Bonaire Dominica Saint Thomas, Turks n Caicos all nice ports of call. Embarkation was easy, we just walked on. Getting off and going thru customs was a nightmare huge lines. The medallion was good, except ordering drinks it always said not available. We always enjoy the Caribbean but will cruise on a newer ship. Read Less
Sail Date February 2020
We picked this cruise for the itinerary and length of cruise. My initial thought was that Princess and Celebrity are about on par, which really is not the case. Likes: Ship and Entertainment: There are lots of little hidden ... Read More
We picked this cruise for the itinerary and length of cruise. My initial thought was that Princess and Celebrity are about on par, which really is not the case. Likes: Ship and Entertainment: There are lots of little hidden spots to find a place to sit and relax. The entertainment is really good on Princess and there are lots of little venues to see the entertainment. Lots of music and all genres. Very nice. Food: The breakfast buffet was always good, Slice Pizza and the coffee shop were excellent. We did the Chef's Table and it was wonderful. Additional charge, but well worth the money. Room: We had a Veranda room with a fairly large balcony and the closets are good sized. Beds are great. The bathroom is very small, but how much time do you spend in the bathroom? Medallion: The Medallion and the Medallion App is the innovation that takes Princess into the next 10 years. Getting into the room, having the staff know your name and be able to help you and also the Medallion App so that you can find your shipmates at see is really a step above. No more running around in a circle trying to find people. Staff: Room Staff was great. In general, the staff was excellent. Dislikes: The food in the MDR was not as good on Princess. By the end of the cruise, my stomach was really sore from eating the food and not because I ate a lot, just the quality was not great. The MDR just was not up to snuff. Beverage Package: We bought the Premium Beverage package at full price. Definitely not worth it. My husband and I are moderate drinkers, but to break even on the beverage package, we would have to drink between 6 -7 cocktails a day and specialty coffees, etc...That was doable for me on the sea days, but on port days, I think we lost money. We are mid to late 50s and most of the people on the ship were mid to late 70s. Itinerary: The ship had mechanical issues and missed one port and arrived late in others. That is really not cool. In general, with the Beverage Package, this cruise was about $1500 more than a comparable Celebrity and IMO, Celebrity has better food, ship is better maintained, and time spent in ports is longer. There are good things about both cruise lines, personally I will prefer to go back to Celebrity. Read Less
Sail Date February 2020
Like the Crown Princess - gym is excellent - many cardio machines, weight machines and free weights. I had never been to some of the ports. Queen Sea Poker tournament Leaves from and returns to Fort Lauderdale. Love the ... Read More
Like the Crown Princess - gym is excellent - many cardio machines, weight machines and free weights. I had never been to some of the ports. Queen Sea Poker tournament Leaves from and returns to Fort Lauderdale. Love the Medallion- love the “ on demand movies” in the room. - great variety and new ones daily ! I was SO disappointed with the food choices- but on the “ up side” didn’t gain a pound! Was acutely horrified to see a whole DEAD Pig with the HEAD. on display in the buffet. Such a poor choice, especially in 2020. The casino was very lively- as it was a VIP cruise for the Players Club Consequently it took a long time to get drinks . Bar staff wasn’t cordial if you were not a VIP except for Ricardo Fernandez- Beds and pillows are so so comfortable . Can’t wait to return Read Less
Sail Date February 2020
The good: Princess Medallion system is excellent, fast embarkation, easy room access, order stuff right from your phone app. Ship based internet is now reliable and has good speed. Caribbean in February is awesome. 85f and sunny ... Read More
The good: Princess Medallion system is excellent, fast embarkation, easy room access, order stuff right from your phone app. Ship based internet is now reliable and has good speed. Caribbean in February is awesome. 85f and sunny every day is just what we were looking for. Crew workers as always are giving it their best. Loved Ford vs Ferrari movie on the big outside screen. And some issues: Due to powerplant problem and resulting loss of sailing speed, one port was eliminated and time in others was cut short. This doesn't get repaired for several months in the future...requires drydock. The ship is in need of some updating cosmetically which I believe happens in the fall. The food (both buffets and evening dining) is definitely not as good and less selection from past years. Lots of servings of tough beef. Lots of unappetizing stew and similar dishes. Filling a lot of slots with vegan and gluten free offerings that very few people are actually taking. Daytime activities are reduced from previous years. Production show singers/dancers would be considered mediocre in a high school show, but the band and outside entertainers were very good. Had to arrive AT LEAST a half hour early to get a seat for shows in the big auditorium and there is nothing going on during that time, not even commercials on the projection screen and no drink servers. Read Less
Sail Date February 2020
The Southern Caribbean itinerary was very attractive, but we should have done more research on the ship, which was launched in 2006 and badly needs a complete overhaul and refurbishing. The engines are seriously in need of repair, as other ... Read More
The Southern Caribbean itinerary was very attractive, but we should have done more research on the ship, which was launched in 2006 and badly needs a complete overhaul and refurbishing. The engines are seriously in need of repair, as other reviewers have noted. The engines' poor performance slowed the ship so that one scheduled stop was cancelled, and we have been late in arriving at others, although the Captain prevaricates by repeatedly blaming the problems on the high winds and choppy seas, which really aren't bad at all. The water on our deck was shut off for 150 minutes one afternoon "due to urgent maintenance" that we were told about in a notice put in our stateroom the night before. The cabins are filthy in places (mold in the shower, soiled headboards above bed, stained sheets, etc.), and white paint splatters or bird poop cover both balcony chairs. We have taken more than 20 cruises and have sailed on Princess more than five times since 1996, but this is our worst cruise ever in terms of food and service. Many servers in the buffet are rude and unhelpful, cutting in front of passengers and saying nothing. Others working on the ship show very little concern for passengers and have no common courtesy. They need to be fired or retrained. For example, roughly one hundred passengers were kept standing outside the ship for 5-7 minutes in a sudden rainstorm as the crew blocked the entrance and fumbled around, doing nothing that we could observe before letting us board the ship and offering absolutely no apologies or excuses. The coin changer in the laundry room was out of order, forcing us to go to the Customer Service Desk, where some working there are ill-informed and have acted as if they didn't want to be disturbed. Read Less
Sail Date February 2020
I was with a group of over 50 from our neighborhood. We did this two years ago on another princess cruise ship with much better results. By the time we left over 15 of us were sick. The gym area is ground zero for passing germs and not ... Read More
I was with a group of over 50 from our neighborhood. We did this two years ago on another princess cruise ship with much better results. By the time we left over 15 of us were sick. The gym area is ground zero for passing germs and not only were you it of wipes one day but there was NEVER any attendant in the area to make sure those machines were wiped down after use. Yet you couldn’t walk into a food area without being hit with hand sanitizer. Your entertainment was the worst I have ever seen on any ship. The food was mediocre only saved by wonderful staff that made eating in your dining room a fun experience. This ship skipped a port because of mechanical issues and then had trouble ion rough seas with the stabilizers. These things are unacceptable. Final straw you left from pier 2 where we all parked and then came in to pier 19 it cost us money in cabs and porters of over 70.00 to get back to where we started. Could you not have provided a shuttle? We were traveling with a handicapped person! As far as my feelings princess will be off my list to sail on until they figure out which matters more ... quality or quantity! Read Less
Sail Date February 2020
We choose this trip because it was going to our favorite stops with Curacao and Grenada being the top of our list. Several weeks prior to our trip we were notified that Grenada had been deleted from our travels due to engine mechanical ... Read More
We choose this trip because it was going to our favorite stops with Curacao and Grenada being the top of our list. Several weeks prior to our trip we were notified that Grenada had been deleted from our travels due to engine mechanical problems. When we tried to call Princess (twice) to inquire why Grenada was deleted we gave up waiting to talk to someone after waiting for over an hour the first time. The second time we called was just shy of an hour wait to talk to a human. The representative told us the ship was running at half speed and could not make all the stops advertised and that we could not get a refund because their contract states they can change the itinerary any time they want.Frustrated at the length of time to talk with a customer service representative we did a test - We called back to Princess main number where you choose to book a new cruise or if you already have a reservation to talk to someone and we chose the "Book a Cruise" option this time and were greeted by a life person within 2 minutes.This person told us they only handle new bookings and transferred us to the "Already Booked" option and that is when we waited for almost an hour. This tells us that Princess has plenty of help to book your trip and take your money however after you have booked you don't matter. Once we were on the trip we talked to several other guests that had been on this ship last spring and they stated that this same ship was having the same problems last spring. My question to Princess is: Why do you continue to operate a ship that isn't running properly and why are you advertising a trip you know you can't provide the customer? This not only caused us to not get to see all the islands we wanted to see but our scheduled stops were cut short due to late arrivals and early departures. Guest that had paid for shore excursions were told that they could not get refunds because the ship was late which is not right if it is due to your failure to repair your ships in a timely manner. On our second day of our cruise we found a bedbug on our bed. We were impressed that the room steward immediately changed the linen and reported this problem to his supervisior. His supervisor told us a team would fully inspect the room the next day. Close to 11PM after we had already gone to bed we were called and offered a room (for the night) until the team could inspect the room completely. We turned down the offer since we had already gone to bed and it sounded like it would only be for one night. If the room had been offered right away hours earlier when we first reported the incident we would have taken them up on the offer. What I did ask for at that time was a letter acknowledging that this incident with the bedbug had happened to protect us incase we took home some of their shipmates (bedbugs) and had to treat our home to get rid of them. After several days had gone by and we had not received a letter we asked to talk to the hotel manager. We then found a canned (white washed ) letter stating that Princess was sorry for the problem we experienced in our stateroom. It also stated that we could pursue the matter further after we left the ship by contacting Princess customer service shoreside. Not once did the letter mention that a bedbug was found in our room! We still insisted on meeting with the hotel manager which we got later on a sea day. We didn't get any more information from him, than the letter offered, other than he assured us that customer service would take care of us should we have a problem. For the reasons mentioned above we will choose another cruise line to sail with in the future. Yes we know these problems could happen with any cruise line however it is how the cruise line chooses to handle the situation that frustrates us. We have been loyal customers with Princess for almost 20 years now but feel like our loyalty doesn't matter. Our suggestions to them is the following: #1, treat your "Already booked customers" with the same respect as the "New Customers" and have enough staff on hand to answer phone questions in the same timely manner. #2, Don't sell a trip you know you can't provide. This is false advertising in our book. Fix your ships in a timely manner and don't impact other travelers over a long period of time due to your failure to repair your ship. #3, If a incident happens: Own up to it! A simple letter from hotel management would have satisfied us, just knowing Princess would take care of us if we had needed their support later. The lack of response and white washed letter not stating the issue told us we were on our own and Princess was only concerned about themselves. Also having spent 10 days in a room that we found a bedbug in creeped us out on the whole trip. We should have been moved for the remainder of the trip so that we didn't have to deal with the thought of bedbugs joining us on this cruise. Read Less
Sail Date February 2020
We've cruised 12 times and so we know what to expect on a cruise and we've been pleased in the past. We have never given a negative cruise review before this cruise. Our cruise on the Crown Princess to the Southern Caribbean ... Read More
We've cruised 12 times and so we know what to expect on a cruise and we've been pleased in the past. We have never given a negative cruise review before this cruise. Our cruise on the Crown Princess to the Southern Caribbean was very disappointing. The trouble began as we pulled away from the port in Ft. Lauderdale and the Captain announced that one of the diesel generators was not working. He said that it would not affect the safety of the ship but we would be traveling at a slower speed. As a result we would miss our first port at Princess Cay. They gave each passenger a $75. shipboard credit. It was disappointing to miss the beach day but what can you do. He also stated that the slower speed would affect our arrival and departure times at the other five ports. We had scheduled our shore excursions privately and caused issues trying to adjust our excursion times because of the early departure times. We were also not able to port at Antiqua or St. Kitts. The Captain blamed it on strong winds but passengers saw another ship making port at St. Kitts. Many passengers were upset that we did not port in 3 of the 6 ports. Many wondered if were were sailing at full power, would we have been able to make the ports? Princess eventually said passengers would be granted a 35% discount on a FUTURE sailing. A significant refund would have been more appropriate. The condition of the ship was not up the the standards from our past cruises. Our cabin was always clean and we really liked the bed and linens. Sheets of wall paper was literally pealing off three different areas in our state room. It had a small piece of scotch tape trying to hold some of it up. We asked our steward if it could be fixed the first nigh. Someone tried some stick substance to try to hold it up unsuccessfully. It was still hanging on the last day. At least 3 of the ships elevators were not working during the cruise the entire time causing sometimes long waits, especially for the passengers with disabilities. Some trim around elevators was being held on with masking tape. The food was good, almost every employee were working their hardest and doing a great job. The entertainment was okay, the first comedian excellent. Princess is doing a much better job at not pushing drinks like many ships. The new Medallion pass seems to work well although we didn't use all the benefits of it. Boarding was pretty quick and efficient with the Medallion. We used the self walk off to depart and it worked well with one exception. The employee in charge of our assigned common room did not control the passengers. A fairly significant ignored his directions to have a seat and instead lined up blocking doors. The employee said that he wasn't going to argue about it and let them do as they pleased. I would consider this a safety issue. We sent an email to the Princess CEO just explaining the disappointment, especially about the ship not running a normal speed. We were not asking for any compensation but wanted to let them know that it was not a good Princess experience. We received a phone call from someone in the customer relations who said they were sorry for our experience but they were not providing any other compensation. We again explained that we weren't asking for anything else, but let them know that we probably would not use Princess for future cruises. Read Less
Sail Date January 2020
This particular cruise has a wonderful itinerary! Plus, I like Princess! If you are reading this, you are doing so because you are thinking about booking or already have on the Crown Princess. Rest assured, the Crown was WONDERFUL!! ... Read More
This particular cruise has a wonderful itinerary! Plus, I like Princess! If you are reading this, you are doing so because you are thinking about booking or already have on the Crown Princess. Rest assured, the Crown was WONDERFUL!! Yes, she is an older gal, showing her age a little but still a great ship with a spectacular crew! Yes, there was still a generator problem, not allowing us to go full speed, so our port times had to be adjusted, but it wasn’t much of a problem. We did excursions in every port (through Princess) so all the times had to be adjusted, which they did. If shopping is important, it did limit our time in port to do that, but always enough time to pick up a t-shirt. Love the medallion!! If you are traveling with friends or family it’s awesome to be able to locate or text them! Makes a lot of things wayyyy easier! Plus, they have dedicated support people to help you with any issues you have or don’t understand! Movies under the Stars! I just love it!! Like going to a drive in! Plus, blankets & free Popcorn! We had a fabulous time!! I spent a lot of time on Cruise Critic before we embarked, and I have come to conclusion that some folks are NEVER happy, it made me nervous about my choice to go on the Crown. I am happy to tell you, everything was absolutely wonderful!! The food, the staff, the room, no complaints! Go with a wanderlust spirit, nothing’s perfect, but it was close! We did snorkeling excursions in every port, every one different, and always beautiful just like the islands themselves Read Less
Sail Date January 2020
Crown Princess Ratings
Category Editor Member
Cabin 4.5 N/A
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.5 3.8
Shore Excursions 5.0 N/A
Enrichment Activities 4.0 N/A
Service 4.5 4.2
Value for Money 4.0 N/A

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