422 Fort Lauderdale (Port Everglades) Princess Coral Princess Cruise Reviews

Coral Princess in the Caribbean----The Good, Bad and the Ugly. Really like the layout of this ship and enjoyed the cruise with one big first time noticeable exception, which I hated to see since we are close to achieving 600 days of ... Read More
Coral Princess in the Caribbean----The Good, Bad and the Ugly. Really like the layout of this ship and enjoyed the cruise with one big first time noticeable exception, which I hated to see since we are close to achieving 600 days of sailing. VERY GOOD: ---We found the Coral Princess to be a vessel I really like, particularly the decor throughout most of the public space and lounges, sea and marine pictures everywhere, dark rich oak beams and molding backed up with lighter backgrounds. I'm tired of pastels and nonsensical modern art hung everywhere on ships. Excellent lounges, lots of room with rich furniture where peace and quiet is found, which makes it a simple enjoyment just to sit and relax in one. Also, super is the abundance of getaway nooks and crannies throughout the ship. The passenger to space ration is great but actually is even better than the numbers suggest. Nice to have some elbow room for a change, for instance the three elevator and stair towers were not ever crowded, even during the first boarding day. Contrast this to the new Royal Princess, where the stairway towers were claustrophobic with consistently long elevator waits; for instance a midship public stair case is non existent. Maybe Princess should begin having the French build and design their ships (Coral) rather than Italians (Royal). Like the good old days of yore, the Coral has a complete wrap around teak promenade deck, fairly wide in many stretches where old fashion reclining deck chairs are provided. The two level Lotus Spar area is great at no extra charge, two well heated hot tubs by the pool and lots of quiet areas above and below, to read and relax in. GOOD: ---The specialty restaurants, particularly Sabatini's, but also the Bayou Cafe and its special "Crab Shack" luncheon were exquisite. Meals in these venues, which you pay extra for, represent top of the line gourmet dining. Well staffed by knowledgeable and friendly personnel and your dining experience takes place in a wonderful, quiet, well decorated environment. Unfortunately, the main dining room(s), are not so good, stink. ---Ample public hot tubs, five in all, the three by the main pool though were usually a little on the cool side and occasionally youngsters using them as swimming pools was not good. ---We had a mini-suite, nice decor and fairly large balcony on deck nine. Our cabin attendant was pretty good and very amenable and friendly even though he was probably burden by way too many cabins to service which often does not translate into fine personal service. Complimentary laundry service was excellent. ---Staff, for the most part were very friendly all over the ship and tried to help, whatever the need or problem. Unfortunately, some areas like in the main dining room, were grossly understaffed. ---Horizon Court, the main buffet area had adequate seating, unlike on the new larger ships, Regal and Royal. Food was mediocre but the friendly and helpful staff partially made up for lack of exceptional quality food. In this case the buffet did not appear to be understaffed, so, in all, it made for a worthwhile dining experience. In fact, out of frustration we abandoned using the Main Dining Room and chose this venue for dinner instead whenever we decided not to eat in the specialty restaurants. ---TV--Nice to have MSNBC and BBS and not just FOX News--One of the things we like about Princess they understand not all guests are cut out of the same political persuasion cloth. ---Internet and library--Very fast and ample bandwidth and easy to use, staffed by an internet guy who knows his stuff. Wish the rates were lower but then, not all that bad if you are an elite like we are as you get some free time plus a good deal on more time if you buy it the first day or so. Library is very large for the size of ship, perfect layout for an exploration type voyaging ship. ---Interdenominational Church Services---Two Sunday services on sea days this voyage. Really enjoyed both, thanks so much for the opportunity to fellowship, Princess. ---Enrichment lectures---One of the things I like best about cruising is the theme lecturers the three lines we frequent usually have on board. Princess used to be super great at this, slipping a little though as of late. During this cruise they had---Dr. Dean Papavassiliou, an historical expert on the Caribbean as well as the famous Pacific navigators, his presentations brought on an impressive crowd. But the only other lecturer they had was a half retired airline captain---Captain Ted McCourt---His subject was not anywhere close to the theme of the voyage, so why was he there? Perhaps because everybody, almost, had to fly to get to or from the ship, so maybe it was an okay subject for some, attendance indicated few were interested though. For me, I was born and raised and made my career in the airplane game, so I found his lectures of interest. His creditability could be challenged from time to time due factual errors, but then subjects this complex are very hard to make a delivery on without making mistakes here and there. Other than that, I learned a bit, would dearly have loved to hear a rebuttal though to some of his points as they were certainly argumentative. In short, his presentations were not ideally suited for the average cruiser booking this voyage. Only a few guests are airplane buffs, industry types and age old pilots like myself. Princess should have put on another cruise specific lecture, instead. ---Shore excursions--We booked a Princess excursion at every port. As usual for Princess, the guides and quality of excursion were top rate. Guides spoke well and were very knowledgeable about the subject they were task with, and coaches were top rated from a vehicle and driver standpoint. Only complaint is that I recall, at least I think I do, the day when Princess didn't pack the coach up to 100% full, which they came close to doing at each port and excursion on this cruise. BAD: ---Theater, okay for daytime lectures, I attended many in the theater, but that is it. For evening shows, count us out. No balcony but good steep stadium seating, unfortunately all isles have only two stairways so that those wanting to sit in the higher levels at mid-theatre had to tip-toe past up to 12 already seated if they were caught having to work into the middle of a row. First comers for the evening shows usually showed up very early, then they took the isle seats and were generally "very" reluctant to even standup in order to allow somebody else to occupy a vacant seat beyond them in the same isle. One nice feature was the little tables on each seat which pulled up, sort of like some first class airline seats do, don't know what they were there for though unless you brought your own drink, no service and hard to get to if there were waiters. All in all, for the big shows, the theater was terrible, we never did take in a top line performance due to this jumble, too bad as some shows were pretty good, we were told. ---Over the last 15 months we have been on 5 cruises counting this one, Regent, HAL, Princess, Regent, Princess, 115 sailing days. 5 captains. Coincidentally, on each voyage unique circumstances developed, such as man overboard one time, un-commanded turn on another requiring emergency reverse thrust and dropping the anchor to avoid hitting the beach, etc. The situation was somewhat the same on this voyage as a lady went missing for the better part of a day, the crew scoured the vessel, of course all passengers were aware due all the announcements asking her to call. Turned out she had been hiding. Anyway, except for this captain, the other four captains were exemplary in their efforts to familiarize the guests with all developments thusly reducing the anxiety factor, such as occurred in this instance which originated over concern for a fellow passenger. This captain was anything but a plethora of information. A day after the lady was found the ships grapevine made everybody aware she had not went overboard. On other occasions the captain would come on and attempt to explain what was going on with missed ports, etc. but most often one had to read between the lines in order to figure out what he wanted to say and what had happened. Very nice person if you meet him at a Captain's Circle event but he needs to do a lot of work on articulation and diplomacy. Perhaps, put him under the tutelage of the captain who commanded the Royal Princess in September 2014, for a stint. ---Princess has now completely adopted the business model of all the large mainstream cruise lines, we are witnessing what is either going to be the success or the degradation of this trend. From a profit motive standpoint it is likely to last. The concept leans toward building more and more very large vessels. The Royal Princess is 3.5 times the size of the Titanic and can hold 4610 passengers, the Coral, about 2000, to procure a vessel like these huge investment dollars are required. In order to fill up these ships most lines have adopted a policy of getting passengers on board for a very low initial fee. Then charging extra for just about everything except the basic stateroom and food served in the main dining rooms and the buffet areas, also there are pizzerias and hamburger grills with no extra charge. The ships function more or less like large floating resorts, with all sorts of premium type restaurants and other meal venues where additional payments are required, not to mention all the boutiques and other retail outlets trying to sell you something. By cutting down the size of, quality of, and service within the main dining rooms and other no extra charge areas, guests are more or less forcibly channeled into the nickel and dime game. UGLY: ----Up until this voyage the Main Dining Room (MDR) on Princess was still tolerable, this time though, either we experienced a fluke or cost cutting has caught up with Princess rendering their product in the MDR undesirable for us. We have never ran into a situation like this before even though the "hand writing was on the wall" that it was bound to come. In my opinion this results from understaffing of both service and kitchen personnel. Each time we tried to use the MDR we were told there was a 40 minute wait time. They gave us a pager, but on the three occasions we decided to carry on and eat in the MDR the wait was only 10-15 minutes, which was not a problem. We don't like traditional seating for a variety of reasons, one of which is we dislike being relegated to eating at either 5:30 PM or 7:45 PM., even if we secure a table for two. Normally nowadays we usually try to get there by 6:30 using anytime dining. Our principal problem(s) trying to eat dinner in the MDR was the lack of service and poor quality meals. For instance, there used to be a sommelier to take your wine order immediately after being seated, this practice gave way to no sommelier--instead, head waiters were given extra training in wine selection, then that gave way to what you have now, wine only if you are lucky enough to get someone's attention and forget about ordering a bottle to be carried over for the following evening, they will lose it for sure. You usually sit there waiting and watching a harried flurry of activity by the understaffed help forging a losing battle trying to keep up. Made dressing up in my tux on formal nights and trying to dine there a joke. So, in order to continue enjoying the cruise we made do, by booking dinner in one of the excellent specialty restaurants on board whenever we felt inclined to really enjoy dinner, if not, simply going up to the Horizon Court buffet. I have a theory that there will be a drift completely away from providing MDR service on the major cruise lines in the future. Instead cruisers will experience more of and larger specialty extra charge venues and expanded no extra charge buffet area service. We only use Princess, HAL and Regent. Regent being an all inclusive voyage, but ironically, the food and service in the specialty restaurants on HAL and Princess are much better than those on Regent which you can hardly ever get into due no extra charge. However, the MDR on Regent is far superior to those on HAL and Princess."   Read Less
Sail Date January 2015
Coral Princess Cruise Report Panama Canal (partial) Dec 28, 2013 ARRIVAL – Ft Lauderdale is a zoo, perhaps it was just because it was holiday season or because it was a Saturday Cruise day departure (several boats in port) or maybe ... Read More
Coral Princess Cruise Report Panama Canal (partial) Dec 28, 2013 ARRIVAL – Ft Lauderdale is a zoo, perhaps it was just because it was holiday season or because it was a Saturday Cruise day departure (several boats in port) or maybe this is normal. Shuttle busses ever where with little trailer in tow for the luggage. We got a shuttle from our hotel, (candlewood suites) the scheduled “All Stars Shuttle Service” appeared at the holiday inn express next to us but did not stop at our hotel for some reason even though we book this the night before with the reception desk. 15 minutes later the clerk called and they had another shuttle picking up a group at another hotel and they just stuffed us in there. Ok here the shocker, as we were first on the new shuttle our luggage was on first, when we were dropped off at the terminal we were second to get out and the traffic was too complex for the driver to drop the other people off first. So getting to our stud he was climbing over other peoples luggage and jumping up and down on somebody’s else’s bag… thinking of the four bottles of wine and the bathroom toiletries in our luggage we were speechless. This goes back to be careful what you put into your bags. DEPARTURE – speaking of wine, we had four bottles one in each of our four checked bottles of luggage, we were prepared to pay the corkage, nope not a notice of it. We enjoyed the bottle of champagne New Years Eve and the others in our room. Ok poured it in our room and took it on deck. We got there on our 10:00 shuttle at 11:30 and was loaded on the ship about 12:10, quick easy and seamless, avoided the first waive of photos. Wanted to bring in a case of Water and Diet Pepsi but got turned around and never got a chance to purchase it, was planning on putting in my carry on. Could have taped together and checked it. THE ROOM – Ours was a mini suite, mid aft deck 9th deck D606 and was awesome. Although the buffet was 4 decks up and ½ a km forward, a lap of the ship is under a km or 1/3 mile (more on this later). Metal walls so bring magnets to hold up your notices and such, bathroom hangers to put in the toiletries. Safe was small but sufficient and easy to program great for cash, wallets and passports. Loads of hangers, was surprised as we brought extra but not necessary. An absence of drawers but there were shelves in the closet that worked out fine, bags under the bed and we were off to explore. DAY 1 THE SHIP – you are accosted the first day with buy a coffee card or a pop card or the ultimate ++ smoothie card, and wine package. We got the silver wine package for 10 bottles AWESOME DEAL, got the Coffee card as I like the good coffee, AWESOME DEAL and spouse got the pop/smoothie card,,, not so much a good deal. With shore days and recovery days she found herself ordering more then she wanted just to get her value and that was a lot of extra calories that she had to pay penance for. First thing first get a bucket of beer and make sure you have a full beverage for the 3:00 mandatory muster meeting. Yep I was the envy of the entire group, didn’t mind it at all. SCOOTERS VS STROLERS – Tons of silver hair, blue hair and no hair (the last would be me) but being on the younger side of the 50+ crowd. There was an absence of kids this event but it seemed that what once they made their appearance at the pool their parents were nowhere to be found, I get it kids will be kids but without parents there, they became nutbars. If you really choose to bring your kids on a cruise, do not let them run amuck so you can have your “me time”, that is what a Disney Cruise line is for. THE POOL - I know the chair game and will play along but seriously one couple had a set of chairs in the pool area, the shade and then under MUTS… seriously reserved 6 chairs for two people, this was not an isolated incident. Sea days at the pool is like a collage kegger, save some aggravation book the Sanctuary on Dec 15, peaceful bliss. HOWEVER on a port day the pool deck is awesome, we chose to stay back one day and it was empty and perfect. Until 3:00pm when the parentless kids started to show up… UGH DINNER/FOOD – the horizon buffet was just the worst choice you could make, the food was intuitional, don’t get me wrong, it was edible, but it was steam tray food made for the masses. The Main Dinning Room, this is where you need to eat breakfast and lunch, food was fresh made to order and very nice. We chose early seating traditional with 8 person table. Our table mates were incredible and very interesting the food was spectacular and we often doubled up on appetizers and deserts, a few people doubled on entrees and shared the extra. There was always something interesting on the menu. The share an intimate evening we also dined at Sabatini;s and the Bayou Café, both a premium price of $20 each and worth it. Service and food was impeccable and worth the extra coin. The late night pizza hit the right spot watching the movies under the stars. Breakfest room service… AWESOME…. Tried to do the chef’s table but it was a no go as there was not enough interest. PET PEEVE PRINCESS--- stop jacking up the prices and then don’t put it on because there is not enough interest… SERIOUSLY think that one through… JERKS… ENTERTAINMENT – Stand up productions shown, well worth attending all of them, enjoyed them immensely. We also hit the bingo, a spousal mandatory function, why I’m not so sure. And I hit the texas hold’em tourney. With only one table this was sold out in a line 15 minutes before signup was open, needless to say we did it only once. The feature of the cruise was MUTS movies under the stars, this was a really cool way to wind down the evening. Football game on the big screen was perfect with a bucket of beer and mucho fans. Never got to the wheelhouse bar but heard it was nicknamed the “wheelchair bar” not sure appropriate but a little funny. Had a martini (or two) at Crooners and the choices were fantastic. Had a grey goose dirty with blue cheese stuffed olives…. to die for… was cool listening to the music in the atrium, very classy. We did an art auction but bailed 10 minutes into it, thank goodness Wanted to have a cigar in the Churchill Lounge but it was seriously over crowded, seen smokers out on deck 7, could not blame them, ventilation in the little lounge was sub par at best. Or you could have a smoke in early morning but it’s not the same. EXCURSIONS – we did a private trip in Aruba tried to get on the trikes but that was sold out. Booked Madi’s tour, she was awesome but it’s not a recommend or a repeat. Booded the Princess canal tour to the pacific and that is a MUST DO… there was something about being able to touch the canal locks as we descended to the Pacific Ocean. Booked the Hacienda tour in Costa Rica, as a photographer have never seen so much eye candy, I could have spent days there. The traditional methods of agriculture were shown, bananas, macadamia nuts, coffee, and sugar cane… well worth this sleeper trip. LOTUS SPA – Booked two appointments there a double close shave and scalp treatment for me and some therapy facial thing for her. Ok for a guy’s point of vie who has not paid more then $20 at a barber, this was pretty cool, the whole hot towel thing, the face paste and scalp message was very relaxing, not sure it was worth the coin but well worth the life experience. Spouse was very satisfied with her treatment, didn’t go into details, don’t need to know. Afterwards we were presented a list of absolutely need to have products, I was recommended the guck for puffy eyes and shaving oil scalp treatment and $550 later, it was all so necessary. After I regained my breath from choking and laughing at the same time I passed on the offer to purchase, Spouse got a $440 sell up which she passed on as well. DOWNERS- did I mention the Chef’s table or lack there of… Parentless kids, Greedy lounge hoggers at the pool, $12 per person per day auto tips +15% of anything we purchased, then the bill presented to you to offer another gratuity on top of all that. Overselling products at the spa after a treatment, still have a pulled muscle from all the laughing and choking on that one. Way too many photo options at steep prices UPPERS – Our room steward Nick… awesome job dude, slipped him a $20 for a job well done. The 24 hour international Café, perfect coffee and snacks and free herbal tea for the spouse… Breakfast room service on time, every time, the entire friendly staff, OVERALL IMPRESSION – very happy to have selected the Princess Cruise Lines, not sure I will hit the 50 cruise mark, would like to do the Alaskan cruise next but that’s a few years out….   Read Less
Sail Date December 2013
We have cruised on princess before and have been very happy with them. The ship had just been back from dry dock, they changed the Horizon Court to a very nice spacious dining area. Food choices were very good! They also added an ... Read More
We have cruised on princess before and have been very happy with them. The ship had just been back from dry dock, they changed the Horizon Court to a very nice spacious dining area. Food choices were very good! They also added an international cafe which we found nice for a snack after the show. The room was ok and our stewart did what he had t o do but nothing like we have had before! We had scheduled early seating and had two waiters. We think they have decreased the help in the dining Room because although we were there at the 5:45pm time we never got out until 7:20pm. We were always the last to get our food even though we got there before the other tables even had guests there. We had a very slow service. The Head waiter was very nice but the wait staff were slow! The food was ok they try and make it too fancy and ruin a great meal. Very salty the soups and gravies as well. The entertainment was so so. The singers and dancers were not very good! The movies under the stars was great although it got very windy one night and alot of people left. You very rarely saw the cruise director out an about, I think we saw him twice! We enjoyed meeting alot of people, especially in Trivia!! I wish they would have more of that on board! The family Feud game was great! All in all we had a great time and would cruise again on Princess. P.S Have only cruised 14 times but we have never sailed the same ship twice! Read Less
Sail Date March 2013
We have been on over 12 cruises over the years. 6 with Princess. Overall the cruise was nice. We had problem with check in and had to wait for 3 hours to board because of a virus on the previous cruise. That was fine and nobody on the ... Read More
We have been on over 12 cruises over the years. 6 with Princess. Overall the cruise was nice. We had problem with check in and had to wait for 3 hours to board because of a virus on the previous cruise. That was fine and nobody on the cruise got sick. We had our children with us and when we booked our trip, we were told there were no rooms available for 4 people so they said we had to book two rooms. We booked a mini suite for ourselves and they assured us the kids room would be assigned nearby. Our room was the very front of the ship on deck 11. Their room was the very back room on deck 8. To say the least we were not happy. My wife talked to the front desk and they first suggested we all share the same room. This after we were told we could not do that when we booked the trip. She explained we can not have our children that far away from us. They ended up giving us the mini suite next door, and I will say I was pleased with the way it ended up. When we booked the cruise, we asked for a mini suite. They informed us there were none left with decks, but the mini suites had floor to ceiling windows. We felt that would be fine. We had a standard outside window and was not as advertised. The mini suites were roomy, but nothing special. None of the amenities we have come to expect with a mini suite. The cruise was very nice and we enjoyed great service for dining staff and our room steward. Our largest disappointment was the end of the cruise. We had a noon flight and when we got our bag tags, we would be the third group off the ship. I went to the desk 2 times the day prior to departure and asked if we could get on an earlier group. They assured me we would have no problem at all getting to our flight. We arrived in port. We were required to go though customs at 6:45 am. I stood in a long line until 8:30 am when they finally showed up. There we no chairs for the elderly. No beverages offered. It was frustrating for all. After we completed that, we went to wait for our group to be called. Usually, they cannot wait to get you off the ship, but we were still on board at 10:00 am. They said they were having some difficulties, no official explanation, just rumors and different information from different staff members. Again, I went to the desk to see if we could get off with an earlier group. They again said we would have no problem making our flight. They finally let the first group go. Then there was a delay of about a half hour. Again, no explanation. We knew it would go quickly once they started calling groups. We could not have been more wrong. The next group they called were the people booked for local tours. They were originally scheduled near the end. They called the next group at about 11:00 am. We were still 2 groups away. We were finely able to get tags so we could leave the ship. When we got to the baggage claim, it was organized and our bags were easy to find. Then the nightmare began. Once outside, there was a mass of people waiting for transportation. We were instructed to stand in line for a taxi which were in short supply. We waited patiently, got near the front at which time the sheriff came and said what was the front is now the back of the line. I finally had to hold up a $ 20.00 bribe to get a taxi as all organization was gone and it was a free for all. We got to the airport and missed our flight by 7 minutes. We ended up stranded for 4 hours waiting on standby, and not getting on. We then spent $ 200.00 for a hotel. Food etc. We ended up spending about an additional $ 500.00. We also lost a vacation day from work and our children missed another day of school. We bought the insurance, but we were informed it only covered getting to the cruise, not home. Princess was absolutely NO HELP. In summation, loyalty means nothing to Princess. They spend a fortune to get us there in the form of advertising. Once they let you off board, they could care less. They do a good job of getting people on board and directing traffic on board. Could they not take the next step and provide organization for the trip home? It's like getting a date, enjoying all they can and being dropped off in the country once they get what they want. My wife and I are in sales. It takes a lot to get a new customer. You would think they would want to retain as many customers as possible. A good experience is shared with few. Bad shared with many. Out of 6 cruises with Princess, 4 were very good. 2 left us feeling upset. We take one or two cruises per year. We even picked out our next cruise with Princess prior to leaving the ship. We may sale with Princess again, but it will have to be the best deal going. There are many many lines out there other then princess and sister lines. We have tried to be loyal customers, but no more. We will no longer let them redirect their problems as ours. We spent over $12000.00 with them for this trip and have referred many new cruiser in their direction. No more. Saintjon Read Less
Sail Date January 2004
We chose this cruise to celebrate my parents 50th wedding anniversary. I loved the itinerary, but wish we would have chosen other staterooms on a different deck. Overall the ship needs overhauled. Quite disappointed in the ... Read More
We chose this cruise to celebrate my parents 50th wedding anniversary. I loved the itinerary, but wish we would have chosen other staterooms on a different deck. Overall the ship needs overhauled. Quite disappointed in the photography....same 2 backgrounds offered for the first three nights of the cruise. One of those was a white background and it was offered another 2 nights. How many photos with a white background do people need/want?!? The entertainment was ok, the best part was trivia with Hammertime. Trivia with Yris was lame for those not from Mexico -- really all her trivias had bonus questions for Mexicans. There was not as much offered as I would have expected on such a long cruise. NYE was something I was looking forward to on the ship, and I was disappointed. I went to the deck party, but instead of the Princess band hyping us up for the New Year, they played slower songs. Certainly not the hopping party I expected. There were too many children with not enough to do, the playing around in the elevators and running up and down the halls was disruptive and impacted our enjoyment. Do not take your children on a cruise of this length with so few port days without planning something for them to do, Princess will not do it for you. For notes on my cabin, please see that section. It alone has me questioning any future cruises with Princess. Read Less
Sail Date December 2018
We loved going through the Panama Canal. Unfortunately, our cruise got off to a bad start by not getting a cabin assignment until two days before departure, so we were already stressed about whether we would even have a cabin as we left ... Read More
We loved going through the Panama Canal. Unfortunately, our cruise got off to a bad start by not getting a cabin assignment until two days before departure, so we were already stressed about whether we would even have a cabin as we left home (we booked the cruise three months before and had to accept a GTY booking). Our cabin was in a bad location - not one we would have chosen, with someone else's name on the door, and no recognition of the fact that the cruise was a birthday cruise for us. The ship is old, with a lot a rust showing. Although we saw crew painting over rust spots, there were many more less-accessible spots that highlight the ship's age. Probably because of its age, the ship probably doesn't have the stabilization of newer ships. We definitely had a bumpier ride than we are used to. Our cabin was small, with no sofa, unlike other ships' "small" cabins. Our balcony door was badly corroded with holes in the frame and with weather seal missing. On our first night, cruising into strong headwinds, there was such a loud whistle coming from the door that we couldn't sleep. We reported it the following day and a mechanic stuck some plastic seal around the frame, which looked very temporary (he said he had done the same to 6 other cabins that day!). The shower was the smallest we have had on any of our 15 cruises. In hindsight, I think we should have booked a premium balcony cabin, which is bigger. Although the main dining food was better than most ships, service was the worst we have ever experienced. Our waitress rushed the food service. On the first night we didn't get our wine until after the main course had been delivered (with excuses that the barman was backed up because he was on his own). On the second night I refused to order the food until I had ordered wine, and still received the appetizer before our wine. I complained to the Maitre D and, although we received our wine before our meal for the rest of thre cruise (by mostly ordering wine each evening for the following day, without knowing what would be on the menu), the waitress' attitude was unfriendly. The process of ordering wine a day early led to a mistake where we were charged one day for a bottle that was covered by our wine package, and it took 3 visits to passenger services to get the $42 charge removed. In general, we found the crew less respectful to passengers than other cruiselines. For instance, buffet waiters would stand around chatting at the coffee station obstructing passenger access. Also, several times two crew members would be walking side-by-side and expect us to step aside for them. I believe this lack of customer consideration starts at the top. Our Captain was pretty much MIA for the entire two weeks. We saw him once, but he didn't show up for the Captain's reception, and we never heard any announcements from him - they always came from the First Officer or the Cruise Director. Likewise, our cabin steward was the unfriendliest we have ever had. I think Princess needs to do some passenger sensitivity training on this ship. Ship excursions were in line with other cruise ships. We especially like Nigaragua, but stops in Aruba, Colombia and Cabo San Lucas were far too short (you spend all that money for visits to countries you haven't been to before and you get 5 hours!!) Another example of the ship showing its age was the fact that two of the four ship's tenders (lifeboats) used in Nigaragua broke down towards the end of the day as passengers were returning to the ship. When our tour bus returned from our excursion, we had to sit on the bus for 45 minutes because there were too many passengers already standing on the pier waiting for tenders. Entertainment was on par with other ships. We liked the singers and dancers, but they only performed three times during the 15 day cruise. Read Less
Sail Date February 2018
I was with a group of Physician friends and I did not make the choice of Princess.. I am a vegetarian and the ship did not cater to special diet needs.. The fruits served were unripe and lacking in quality.. Bananas,melons and pine apple ... Read More
I was with a group of Physician friends and I did not make the choice of Princess.. I am a vegetarian and the ship did not cater to special diet needs.. The fruits served were unripe and lacking in quality.. Bananas,melons and pine apple were unripe most of the time.. No berries or tropical fruits were served at any restaurants. Specialty restaurants ( only 2 fro a ship carrying 2200 + 900 staff) had nothing for vegetarians.. The chefs were invisible and never around for passengers to interact and give feed back.. I am not a fan of fixed time dining every day with same people and Princess seem to relish the idea.. The dining servers everywhere were courteous and helpful.. The cruise line did not acknowledge that I traveled with them in year 2000 to Alaska.. There were many sea days and the activities were very limited.. For example, there was no organized bridge ( card game) and no bridge teachers on board.. The card room was overflowing and no room to play during the day on sea days.. The evening shows were excellent.. The dancers, singers, and the magician on board were excellent.. The comedian was poor.. The cruise director seem to work hard. I was on six NCL, 1 Oceania and 1 Princess cruise before and I rate Princess the worst of them all.. Overall, I will never travel again on Princess.. Read Less
Sail Date January 2017
There were some good and bad aspects to this cruise. Here are the bad points: Terrible food- worst we have experienced on any cruise line. I had read previously about the poor pastries on Princess -none of which are made with butter. ... Read More
There were some good and bad aspects to this cruise. Here are the bad points: Terrible food- worst we have experienced on any cruise line. I had read previously about the poor pastries on Princess -none of which are made with butter. This wasn't a problem since we always overeat the delicious pastries available at Celebrity's Cafe al Bacio. We were OK with skipping pastries- one bite and you had to spit them out- good diet enforcement. Finding some palatable food in general was a big problem though on this cruise line. I don't know where they even got some of this food. I've never tasted such disgusting salmon which was available nightly from the "classic" side of the menu. What is their source? Food Lion? Horrible flavor with the added bonus of being as tough and overcooked as an old shoe. Revolting seafood in tomato sauce at the Italian and Louisiana specialty restaurants- lots of sugar added to the sauce. Stale breadsticks every night. Very poor salads- we never had a nice, interesting, crisp salad in 10 days. Commercial salad dressings. Terrible wines by the glass. All the cocktails were made with chemical laden mixes which rendered them undrinkable. I could go on and on- I think you get the picture. There were some really nice features, however: Excellent crew, helpful, friendly, hardworking. One of the best room stewards we've ever had. Passengers were an interesting mix- many Europeans- the demographics sort of reminded me of Azamara- mostly a more sedate, upper middle class crowd. We didn't attend any shows so I can't evaluate the night time fun but my impression was it wasn't a very lively scene. Mattress was very comfortable. Excellent pillows. The room was sometimes too hot at night and we had to throw off the duvet and sleep covered with just a single sheet. We requested an adjustment but if someone from maintenance did come, it was while we were out of the room and the net effect was the same temp as before. In general, the public areas were attractive and well maintained. The carpet in our room was very stained and needed to be replaced but the room in general smelled fresher and nicer than staterooms on Celebrity which often have sewage smells coming from the toilets. The Sanctuary was great on sea days- highly recommend. Wonderfully comfortable chaise lounges and attentive service. I think I'm off cruising for the next few years- it no longer holds the appeal it used to. We were very fortunate to get a "move over offer"- I would've been furious if we had paid full price for such lousy food. Is Princess slipping because it was bought by Carnival? I don't know- it was our first time sailing with them. But I will never sail Princess again and probably won't ever try Holland America either since it's now also owned by Carnival. Read Less
Sail Date December 2016
After being informed that this ship was dry docked for 14 days prior to our departure, I am a bit confused as to what they were doing!? Aside from being stuck floating in Cuban waters for two days because of engine failure, missing 2 of ... Read More
After being informed that this ship was dry docked for 14 days prior to our departure, I am a bit confused as to what they were doing!? Aside from being stuck floating in Cuban waters for two days because of engine failure, missing 2 of our ports and receiving little information for what was happening, the entire experience was a disaster. Had it not been for the amazing people we met on the ship and a constant flow of drinks because there was nothing else to do, this would have been a horrible trip. For the first 2 days the only pool that was open was the largest middle pool, with no working jacuzzis and hours of silence between a band and DJ that was a staff member working from a computer. As for embarkment, while watching the other ships leave port with music and dancing the Coral Princess simply sat there with low energy staff standing around to hours of silence. The promoted Big screen TV for "Movie under Stars" did start working correctly until the middle to end of the trip. Trash blowing all over the place, ceilings tour apartment and minimal entertainment throughout the day. I can get past the entertainment set up however, non working toilets, lack of sleep from no A/C and missing our excursions was a major disappointment. The biggest insult of all was the lack of understanding that many of us used our vacation time, may have been on special occasion trips and used funds that may not be available again for a while and expect that we would use a small discount to spend more money on another cruise with them. Extremely disappointment and concerned that this is how Princess as a corporation responds to inconsistencies with their product. Read Less
Sail Date January 2016
Let's start with the good: relaxed liquor policy and good value for the liquor package as unlike Celebrity, they don't increase the price of their good drinks to encourage you to upgrade your package. Rooms are clean and room ... Read More
Let's start with the good: relaxed liquor policy and good value for the liquor package as unlike Celebrity, they don't increase the price of their good drinks to encourage you to upgrade your package. Rooms are clean and room and dining room staff are pleasant. Now the bad: The ship is a rust bucket, due for dry dock in January, 2016. When it rained the hallway roofs leaked. The balcony door in our room leaked. Our friends were twice woken up at 6 am by staff outside their door vacuuming up the water leaking into the corridor and talking in loud voices. At one point 1/2 of the passageway on the 9th floor had ceiling tiles out to repair the roof/find the leaks. The customer service staff rarely answered the phone and if they did, did not get back to you as promised or at all. One day our phone rang with an automated call to tell us the alarm had sounded and proceed at once to the muster station. We hung up to leave and it rang again with the same doomsday announcement. We went to the muster station, no one was there especially to say what was going on. We later found out from a cabin attendant that it was a false alarm caused by the water leaking into the ceiling and shorting out the fire alarm. Again, no one in the ship informed the passengers about this over the intercom of otherwise. This was symptomatic of the senior level staff's attitude towards their passengers. This inattentive attitude goes right to the top. The Cruise Director was rarely seen around the ship except at her Zumba class (she is an ex-dancer) and at the nightly show. The shows were generally average entertainment in some cases with low grade talent but some of the entertainers were good and popular. She kept on switching the times of the nightly shows making it difficult to make to shows and our fixed dinner times. In one case she switched a popular show out of the theatre to the lounge where there was inadequate seating to accommodate the attendees. Whoever wrote the daily navigational guide always made sure he had at least 2 awkward English language errors (it became a daily joke to see what he would say next) and the daily Captain's announcement was pretty well unintelligible due to his poor English language skills. Notwithstanding this, we paid top non-discounted dollar for this cruise which turned out to be the worst we have ever been on. Princess has been resting on their laurels since the Love Boat series and needs a serious shakeup at the senior management level, especially on this ship. Read Less
Sail Date October 2015
The boat was horrible. There were buckets in the hall catching drips from the ceiling. The only thing above us was more staterooms with the bathrooms closest to the halls...whats dripping scares me! Food was terrible. Our chocolate shake ... Read More
The boat was horrible. There were buckets in the hall catching drips from the ceiling. The only thing above us was more staterooms with the bathrooms closest to the halls...whats dripping scares me! Food was terrible. Our chocolate shake was made by putting ice in a blender and pouring in chocolate syrup blending it and serving it in glasses!!! (And we paid extra for that)!! Half way thru the cruise captain announce there was a flu epidemic on board. Side trips were great though! Everyone we talked to was disappointed with the condition of the ship and the food. One gentleman said this was his 11th cruise and he will never go Princess again. Read Less
Sail Date February 2015
We have been on Disney cruises and decided to try Princess. 1. The food being no better than a mess hall (and yes I have eaten in one). The menu offered the same items night after night. The serving size is geared for someone over 70. The ... Read More
We have been on Disney cruises and decided to try Princess. 1. The food being no better than a mess hall (and yes I have eaten in one). The menu offered the same items night after night. The serving size is geared for someone over 70. The desserts were plain and very small. Who wants ice cream every night??? 2. The lack of customer service in all departments of servers and room cleaners. The few that were excellent were sadly outnumbered by the rest that did not care as they were going to get a gratuity regardless of their service. 3. This Princess cruise we got a balcony for the cruise which was nice. The Princess had a very very tiny bathroom / shower. Our stateroom on the Disney ship the bathroom had a tub / shower with sink and a separate toilet with sink and a pull out couch! The rooms are 1/2 the size of Disney (inside state room). 4. We were amazed at the mandatory fire drill it was careless... with everyone carrying their life jackets into the theater. On Disney you actually put it on the life jacket and went to the boat station where your life boat was located. 5. Other Princess guests shared that since Carnival had taken over Princess that everything had been going downhill...Had we known it was owned by Carnival we would have chosen a different cruise line! Read Less
Sail Date January 2014
Had a great time leaving from Ft. Lauderdale. Since we are Platinum, we had special check in. Had a great balconey cabin on Aloha Deck. Travelled with another couple in next cabin. Joined in many of the trivia contests on board and even ... Read More
Had a great time leaving from Ft. Lauderdale. Since we are Platinum, we had special check in. Had a great balconey cabin on Aloha Deck. Travelled with another couple in next cabin. Joined in many of the trivia contests on board and even won one. Food was good and entertainment was good expecially the comedian. Ship was in good shape although we were told that it would be going into drydock for refurbishing. Had anytime dining and asked for same waiter each night. He was helpful always giving suggestions for the meal. Ports were not too great especially Costa Rica. Wasn't told it was the rainy season and we were not prepared. Could not even get off tour bus at one point, it was raining so badly. Everything going well, having a great time until last day when we discovered money was stolen from our locked safe in our locked stateroom. Contacted security who did thorough search to no avail. Never received an apology or inquiry from Head of Security or Hotel Manager. Contacted Princess in CA when we returned and after many phone calls and correspondence, we were told they are not responsible for anything LOCKED in the safe and nothing was even offered as a good faith gesture. Travellers beware, cruise lines are not responsible for anything you put in a safe provided by them. Although we have sailed Princess many times before and it was our favorite cruise line, unfortunately, we will NEVER sail with them again. Read Less
Sail Date November 2012
The following review is an account of our cruise January 12, 2004 on the Coral Princess sailing from Ft. Lauderdale Florida for 10 days in and out of the Panama Canal. My wife and I are Platinum members of the Princess Cruises repeaters ... Read More
The following review is an account of our cruise January 12, 2004 on the Coral Princess sailing from Ft. Lauderdale Florida for 10 days in and out of the Panama Canal. My wife and I are Platinum members of the Princess Cruises repeaters program, as we have sailed on Princess seven times including this sailing. There were some good things and some bad things of which we shall attempt to point out and hopefully give you future cruisers something to think about, look forward to and avoid in your future travels. This was sailing number 33 for us. Embarkation Our trip started January 12, 2004. The embarkation process was very swift and pleasant. Our travel to the ship was by Cruise Connection Bus from Ft. Myers Fl. We boarded the bus at 8:00 am and arrived at Port Everglades at around 10:15. The building was not open for check in until about 11:00 am, so we waited outside in line for about an hour and a half. Once we got inside, it was very smooth. Lines moved fast and before you know it we were aboard. We were assigned cabin # A312 a verandah cabin located on Aloha deck. We had signed up for PERSONAL CHOICE dinning, as we had excellent experience on the Grand Princess, just a few months before. In fact this was the third sailing in which we taken PERSONAL CHOICE dinning. In reviewing the information in the cabin, we found a precautionary health advisory regarding Norwalk Virus. Our luggage came rather quickly and we were able to get unpacked and settled early in the day. So we then proceeded to the Horizon Room for lunch. The next thing on the agenda was the safety boat drill. We were assembled in one of the show rooms with life jacket in hand. The entire exercise took only a short time. Sail Away That evening we went to a bar before dinner to have a drink. As we entered the dinning room, we were greeted by on of the staff. We requested a table for two. We were seated in a most uncomfortable table that had another table for two only 6 inches between them. The people at that table were looking for privacy, as were we. But we found none that evening. We did find a most attractive ship, well appointed and very elegant. Day Two. Nassau The day started of good, We had breakfast in the Horizon Court. While waiting for the ship to be cleared, we did a little more exploring. We found ourselves in the forward enclosed pool area. A really beautiful space on the ship. I also noticed a bar selling $3.00 Bloody Mary drinks. After about 15 minutes a young waiter stopped and asked if we wanted a drink. I said yes, we would like two of the $3.00 Bloody Mary drinks. He then asked what kind of vodka we wanted in them. I assumed we had a choice so I said we would take Stoli or Absolute. After a 30 minute wait, he returned with the drinks and I signed the ticket without looking. While drinking the drinks I reviewed the ticket and noticed they wee much higher about $6.00 each. I then went over to the bar tender, ticket in hand and asked her to explain, as there was a misunderstanding. She did explain that when you order a "called liquor" in a drink, it is much higher. I explained what had happened and what I had ordered, and she advised to come to her in the future. That evening we went to the Bayou Restaurant, one of the select extra cost dinning rooms. The meal was OK, until the dessert came. The waiter brought my wife's dessert and told me it would be a minute before mine came out. After a 30-minute wait and after my wife had finished her dessert, and we did not see one waiter person, we left the restaurant, rather disappointed. We had paid $10.00 extra each for the dinner, plus $10.00 each for the day's tips. All in all, not a great experience. Day Three and Four at Sea. Days at sea were very pleasant, for the most part. We did experience two run ins with the Dinning Room Staff in our table selections for dinners. The second night a young fellow seated us next to the kitchen door, no doubt to retaliate for our complaining about the seating situation the night before. Again on one evening we went to the Martini Bar and requested two vodka martinis on the rocks made with absolute vodka. We got two gin martinis on the rocks made with bar gin, but charged extra for the called liquor. The second evening we went to the Explorers Lounge to watch passenger Jeopardy show. We again ordered two drinks and mine was ok, but my wife's drink was again not what she had ordered. At that point, we gave up. It did seem the problem was a staff of waiters that were inexperienced and had a problem with the English language. Day Five. Panama Canal What an experience, We would recommend to everyone who has not seen it to do so. Additionally, we took a tour to Panama City. It was without a doubt, one of the most informative tours we have taken. This did make the trip worthwhile. It is a true marvel. One that each person should experience. The people are very friendly and the guides are really caring and informative. Well worth the money. When we returned to our cabin, again there was a new warning about Norwalk Virus from the Ship's Doctor. Day Six, Limon Costa Rica We had booked an early morning tour through and around the city of Limon. We had an early breakfast in the Horizon Court and made our way to the mustering area for the tour. We boarded a large bus, which ended up only half full. Our guide was a local female, who was not fluent in English. The bus pulled out and truly there is not much to see in this port. We stopped along the roadside to look at bananas with plastic bags covering them. And to look for monkeys in the trees at another location along side the road. Then all HELL broke loose. My poor wife had contracted the Norwalk Virus and lost everything from breakfast and likely dinner from the night before. We received little aid from the tour guide, and had to pay for a cab to return to the ship. The ship did send an ambulance to meet us in route back to the ship. The medical staff was very accommodating and provided us with medication and a list of do's and don'ts regarding the virus. The rest of that day we spent in our room. Food and drink were not issues. Day Seven, at Sea. We spent day seven in our cabin and again, no interest in food. Surprisingly, we never heard from anyone in the Medical Office after our initial encounter. Day Eight, Grand Cayman We were again pretty much confined to our cabin. Our ship stopped in the harbor, but were called off. The Captain reported over the public address system, as the ship was sailing off, that the seas in the Harbor were too rough to unload passengers. I found that interesting, as at least one more ship was there that did not sail away. Others reported that there were three ships in the harbor. Day Nine, Cozumel Finally, we were able to eat again and did take a cab downtown to do some shopping and get some air. Cozumel is a neat island and one of the best for anyone on a Western Caribbean Cruise. That evening at dinner, we were fortunate enough to meet some really nice passengers from New Jersey. We did end up in the dining room and as luck would have it, we were seated at one of the 6-inch separated tables and they at the other. A most fortunate peace of luck for us. Day Ten, at Sea. We were instructed by the Medical Department not to eat in the Horizon Court on Lido Deck, as that environment is conducive to the Norwalk Virus. The ship had the wait staff getting the food for you. All you did was walk around carrying your tray. The first day out they had positioned a device at the entrance and stationed an employee there to instruct all who entered to wave there hand under this bowl and a spray of some type disinfectant would drop. This you were to rub your hands together, and it would eliminate the virus from you hands. It probably worked well, but it was a bit too late to help most passengers who contracted the virus. In any event, the last day on board was a most pleasant one for us, although we were both quite wore out from the previous several days and the virus. Day Eleven, Ft. Lauderdale Our arrival at Port Everglades was welcome; we had really had enough at that point. The debarkation was smooth as usual with Princess Cruises. We were off the ship by 9:30am. We waited for over an hour before the Bus came and loaded us for the return trip to Ft. Myers. We finally arrived home in the afternoon. Conclusion The illness was just one of the many things that we experienced on this trip. I failed to mention that we had taken a seven-day cruise on the Grand Princess in September of 2003. That trip was altered by an approaching Hurricane. We had purchased the trip to go Eastern Caribbean and at the last minute the itinerary was switched to Western. This cruise was sold with the first port being Cartagena Columbia and it was dropped because of a restaurant bombing. I had called the Captains Circle Club just after I found out Cartagena had been dropped and spoke with a young lady who advised me that if I had a problem I should write a letter to Customer Services. I called my travel agent and she suggested and provided a telephone number for me to call. I did call and spoke with a nice young man. I explained that we had suffered disappointment when the Grand had to be re routed to the western Caribbean and now this one was already changing a port. He was very asymptotic and told me that all he could do was get us a cabin change and that we should expect to see the change come across the internet in about 7 to 10 days. We told him that would really be nice as we really enjoyed Princess Cruises and it would relieve some of the disappointment. We did not get the change in cabins. We did however, decide that we were not going to let that ruin our trip. It seemed to us that everything that could go wrong went wrong. From the Bar service, to the alternate dinning experience, to the Personal Dinning aggravation, and then topped off by the Virus and missing three days of our vacation. When we arrived home, I wrote a letter to Princess Cruises Customer Services Department explaining our concerns. It took one month to get a reply, and the Customer Services Representative said in the letter that they regret to learn of our illness and that it was an unfortunate situation caused by a very common illness currently prevalent in many areas and beyond the control of Princess Cruises and while they sympathize with our unfortunate experience, they find no negligence on the part of Princess Cruises and cannot offer compensation. We were flabbergasted. We had NOT expressed a desire for any compensation, and rather we were upset and disappointed do to the dropping of Ports of Call. The fiasco in Personal Choose Dinning, the dessert situation in the Bayou alternative dinning room. The Bar Waiter Service that screwed up so many drinks and now the total lack of customer service when you have a problem or complaint. We also told him that we would likely not take Princess Cruises again, if a sincere apology were not forth coming. We also sent a letter to the CEO of Princess Cruises, to date, no apology has not come nor even an acknowledgement of receipt of our latest letter has surfaced. It has been almost 6 weeks. We can say that we enjoyed the first five cruises on Princess Cruises. And as long as things are good on board and you do not have a problem they do a very good job. But God forbid you have a complaint or problem, they will not deal with it. We are still waiting to hear from them. Likely, we will be a lot older and a lot grayer before we do. Also, They will be a lot older and grayer before we go on their lines again. It is a real shame that one or two representatives of an organization can totally turn a formerly great product into such a distasteful experience. We have very fond memories of our past accounts with Princess Cruises. It takes years to build a reputation and moments to destroy it. Read Less
Sail Date January 2004
This was our 8th Princess cruise and it will be our last. The ship was not ready for passengers. The pool was closed the first 2 days while it was being painted. Many public bathrooms were closed the first few days while they were being ... Read More
This was our 8th Princess cruise and it will be our last. The ship was not ready for passengers. The pool was closed the first 2 days while it was being painted. Many public bathrooms were closed the first few days while they were being repaired. The Movies Under The Stars worked the first couple of days, then never worked again. The overall feel of the ship was unlike any other cruise that we have been on. The service was poor. The food was poor the first week. It improved the second week. Lunch in the dining room took at least an hour and a half. If one person asked to have their water glass refilled, the rest of the table was ignored. I gave up getting a Diet Coke for dinner in the dining room. It would take 15 -30 minutes to arrive. Several times we tried to buy a bottle of wine from the wine list to find out they were not available. Our room was not clean. There was food under the desk when we arrived. It was there when we left 15 days later. The towels were old and stained. The balcony was never cleaned. I never saw anyone cleaning railings or other public areas. The pool towels were thin and stained. The entertainment was average at best. The singers and dancers were good but we didn't see them until day 10. There were very few activities during the day. Most of them were sales pitches for the spa or jewelry shops. We felt like there was a charge for everything. I bought the soft drink package and was not able to use it the first day. I asked about it at the desk and was told I could start using it the second day. I could list many other issues but this gives a good idea of the problems on board. Read Less
Sail Date January 2019
The service was poor, the meals were nothing to write home about, but our cabin and the ports were great. Also great was Doug Funk, one of the entertainers. He’s so funny. We’ve seen him on other Princess Cruises,so we were happy to ... Read More
The service was poor, the meals were nothing to write home about, but our cabin and the ports were great. Also great was Doug Funk, one of the entertainers. He’s so funny. We’ve seen him on other Princess Cruises,so we were happy to see him on this one. The entertainment is usually campy on Princess. Their broadway shows are laughable. But on this cruise we had a magician, a guitarist, a pianist, Doug funk, who were all great. The problem is that the Princess band must play with the entertainers and although they are good, they are too loud and tend to drown out the main act, especially the horns and drums. What a headache. The ports were all good,as were most of the shore excursions. I mentioned the food and service. We’re Elite on Princess and have noticed a rapid decline in service and all around quality since Carnival took over. They cut corners everywhere and made us feel we were on a substandard cruise line. I’ve never seen so much recycled food. Some items had been converted to other dishes at least 3 times. The hot doges were pretty Good, the burgers were half the size of the bun. We had a serious delay in our departure due to this old boat coming out of dry dock. But they didn’t waste any time getting us off at the end. We have to reconsider our booked cruise to New Zealand on Princess. Read Less
Sail Date January 2019
We chose this cruise because we had heard great things about the Princess Cruise Line and Princess' Panama Canal Cruise. This was our first time on Princess Cruise Line and we were shocked and dismayed at the Coral Princess’ ... Read More
We chose this cruise because we had heard great things about the Princess Cruise Line and Princess' Panama Canal Cruise. This was our first time on Princess Cruise Line and we were shocked and dismayed at the Coral Princess’ condition when we embarked at Ft. Lauderdale. Our stateroom had dirty windows leading to the balcony. The balcony had paint on the floor and chairs along with debris on the balcony floor. There was a drill bit under the vanity (this was dangerous with bare feet) and construction trash in one corner. The biggest problem was a half inch of water on the bathroom floor. We spoke to our Room Steward about the water and he immediately cleaned the water using towels and called technical services. About a half hour later, he told us the problem was fixed. We thanked him and considered the matter closed. We went to dinner and the show and returned to the stateroom around 10:00PM and found there was not only water in the bath, but that it had now spread to the carpet and was heading for our unpacked luggage. We moved the luggage and contacted Customer Relations, which took a while since they were very busy. The Night Customer Relations Manager came to the room, had someone come to vacuum the water and arranged for a plumber to repair the toilet. After the plumber visited (now about 1:00AM) the Night Customer Relations Manager said a valve was broken and there were no replacement parts on board the ship. We were stunned at this news since there were over 1000 of these toilets on the ship and no replacement parts. I asked about another cabin and he said there were no cabins available. He explained we could dry flush the toilet or use one of the public toilets on this ship and left. We were appalled at this response since we never had an experience like this on any of our previous cruises on other lines. We decided during the night to disembark at Cartagena and head back home. In the morning, we went to Customer Relations to see if they could help us arrange travel back home. This is when we met the daytime Customer Relations Manager. He asked why we wanted to leave the ship, we explained our situation, and his response was genuine surprise and he explained that what we had was not a “Princess Experience”. He asked if he could have a day to resolve our problem, this was fair and we agreed. His calm professionalism was evident during the day; he provided regular updates, provided us with a key to an empty stateroom in our area where we could use the toilet, and found another potential stateroom for us to use. By 5:00PM that evening Technical Services scavenged parts from an unused stateroom to use to fix our toilet. He also provided compensation for our inconvenience and dinner at one of the restaurants. He not only saved our cruise, he saved the relationship with Princess Cruises. Was there a bright spot on this cruise? Absolutely, the Crew was phenomenal. Despite dealing with a ship with many problems (we were not alone), we found the Captain and Crew terrific even though many of them were exhausted from dealing with a poorly serviced ship. Our Room Steward, Dinner Waiter, the Cruise Director and staff, and the Buffet staff were wonderful. We know we were not the only people with problems on this cruise from talking with other passengers. There were electrical problems throughout the ship, such as the movie under the stars screen not working until the last day at sea. When something did not work properly, it was described as being “dry docked”. We feel that Princess management should be ashamed of themselves for sending out a ship that was clearly not ready for passengers. The excursions were excellent. Princess did a good job of vetting their tour operators. The destination expert did a great job of discussing each port's history and highlights. The dinning experience was above average due to our Wait Staff. The entertainment was mostly individual entertainers backed by the ship's band. We were surprised that there were only two (2) real shows on a 15 day cruise. We had experienced a much higher percentage on other cruise lines. We found ourselves spending a lot of our evenings in the lounges due to the good entertainment there and the Cruise Director's and Staff's trivia shows. We had breakfast on our balcony one day and really enjoyed that. The window to the balcony was not cleaned until day 12 of the cruise and the balcony was never cleaned; however, once we could flush we had a great time on the remainder of the cruise. Because of the Captain and Crew we will give Princess Cruise Lines another try, but certainly not on a ship heading out of dry dock. Read Less
Sail Date January 2019
One of the highlights of every cruise I have been on is the food. The food on this cruise was horrible. Frequently the buffet repeated the food of the previous day, and would offer 3 types of pork as it's main entre selections (and ... Read More
One of the highlights of every cruise I have been on is the food. The food on this cruise was horrible. Frequently the buffet repeated the food of the previous day, and would offer 3 types of pork as it's main entre selections (and the same baked chicken which was always present). The same food served on the buffet would be on the menu for dinner table service. One night 5 of 6 people at my table ordered lobster, and we all returned it- it was rubbery, very salty and smelled terrible). Seriously, almost everyone I spoke with complained about the food, it was awful and not up to the standards of even a discount family restaurant. Two nights I ordered a steak (at an additional cost) and both times they were tough and dry. One meal took over an hour before the entrees were served. The best food on the ship was the hotdogs by the main pool on deck 15, and I frequently resorted to that after not completing a dining room meal. Oh, and the French fries were good. The general service on the ship was very good. Although there were several entertainment highlights which were outstanding, most of the nightly shows were mundane and lackluster. Not many interesting daytime activities. Heavy (in your face) art auction and jewelry store "once-in-a-lifetime lucky you" auction/sale barrages, and a so-so lecture series throughout the cruise discussing the history of medicine, but other than Bingo, not a lot to entertain you during the day unless you like-- no, love chamber music, board games or sewing circle type activities. A metal protrusion was sticking out of a wall where a handrail was missing, and cut my arm one evening. The ship made me pay my own on-board clinic visit made necessary by this injury, and did not re-emburse me for this expense. We were not in territorial waters and the casino closed at 11:45 p.m. on New Year's Eve, and did not reopen until the following day. (Seriously, what casino closes on New Year's Eve? Apparently, Princess Cruise casinos do. Absurd.) One the plus side: great staff and very organized excursion disembarkation. Many passengers who had previously cruised with Princess many times stated this was a bad cruise and not typical of their experiences on other Princess cruises. Overall, in my opinion, this was a boring cruise. It had unacceptably bad food, offered mostly lackluster entertainment and daily activities, and was basically a tired uninspired cruise. Would never want to do it again. Read Less
Sail Date December 2018
Coral Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 4.0
Enrichment 4.0 3.9
Service 4.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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