Avid cruiser, currently on Infinity, on another Royal ship Saturday. Infinity has been nicknamed the "I'm so sorry" ship.
Great crew, lazy officers and an old not well managed ship.
Broken AC for days in many areas, told by officers it was a hatch issue and it being very hot sun today... truth was told by AC tech and other crew who confessed they have been having on-going Air Conditioning ...
This is our 28th cruise. This ship should not be cruising. It either needs immediate refurbishment or should be scrapped. Service is terrible. We are in a Celebrity suite (the retreat) which comes with a dedicated butler. Tried calling this morning for coffee. Received a call 1/2 hour later apologizing he was still in line waiting to get our coffee. They don’t even have a separate line set up for ...
Having cruised twice before on Celebrity with great results (Silhouette and Equinox), we were looking forward to this trip.
We were determined to have a nice time and did so, but the Infinity was just appalling. In no particular order:
Food was awful. We were in Aqua Class, and the food in Blu was inedible. The buffet made Golden Corral look good. It was really shocking. We ate in Sushi on ...
So disappointing. . They had to change our room 4 times because of diesel fuel smell in our room ,so many other guests complained slso. Ac is not working so far for two days .most parts of ship is real hot. We selected anytime dinner znd they changed without notifying us. Apparently they overbooked and had to change dining. No communication at all. We were at dinner last night. We were first ...
We always prefer Celebrity and wanted to do trans Atlantic in April but husband tested positive day before so we had to cancel. We decided to stay closer to home (Florida) next trip, and booked a cruise for June at ports in the Caribbean we hadn’t been to. We chose the itinerary not the ship. I wish we had more information about the ship. Turns out, the Infinity was sailing for the first time in ...
Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold out.
It ended up being a drunken booze fest with no one interested in looking decent. Didnt know before this how many people you could fit into a hot tub with ...
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but could not be more disappointed. We took an Aqua Class Stateroom with balcony which was small and cramped especially the bathroom, whenever you took a shower ...
The food in the main dining room was outstanding! Our cabin was a family suite. With a large veranda and was very clean and comfortable.
However the ship lacked entertainment. Not much to keep you interested during the day if you were not a drinker. Solarium and pool area were extremely crowded and not enough chairs.
The buffet was decent but it was laid out in not such a good way that by ...
The ship was very pretty and embarkation was smooth and efficient. However, none of the drink stations were working and the kids had to either go to the one bar that was open or to the buffet to get drinks. We found one bar open with 2 bartenders and then only one for the unending line of people.
This was only a 4 day 3 night cruise and the 2 stops we were scheduled to make, we couldn't due to ...
We have been loyal Celebrity cruises for 25 years, yet were disappointed last year while on a 22 day b2b so we decided to try this short cruise to see if things had improved.
Embarkation was well organized and we were onboard in less that 15 minutes. Our room attendant was excellent. The restaurant staff in Blu was was very good, but they were overwhelmed because they were short staffed. ...