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56 Fort Lauderdale (Port Everglades) to Bermuda Cruise Reviews

We are getting close to the end of an 8 day adventure on Carnival Magic and have a few negatives to report . The entertainment in the evening was not what we expected compared to our previous 2 cruises with Carnival. The only night we half ... Read More
We are getting close to the end of an 8 day adventure on Carnival Magic and have a few negatives to report . The entertainment in the evening was not what we expected compared to our previous 2 cruises with Carnival. The only night we half enjoyed was the last night with the rock and roll of the 80's being played by the cast in costume. The entertainment on the main floor was much better with several different groups. The trio of female violinists from the Ukrane were the best. Some of the Pixel staff needs a lesson on customer courtesy as their new way of ordering pictures was very confusing and they were all 11x7 pictures but they didnt have one 11 x 7 frame to purchase and some of the help didnt even know how to order your pictures and didnt seem to care if you bought or not. We found most of the food ok but the dinner at night was great. We really need to put a shout out to our head waiter Joseph and his staff of Maryna and Cabata for the friendship they showed us every evening in the Northern Lights Restaurant. We hope to someday take another cruise and luck out to have them again. Also we would like to thank our housekeeping for the nice job of keeping our room clean and ice bucket filled. We did feel the carpet needed a good cleaning though. We will cherish all the fond memories we did have on this cruise though. We have previously been to Grand Turks but took the Rainbow Tour Bus for a tour of the island. My sister-in-law enjoyed it so that's what we had hoped for. A special thanks to Jaunita for her guide service on Bermuda. Very informative. My sister-in-law who took her first cruise with us at 83 years young got plenty of souvenirs to take back with her and we truly hope she decides to take another cruise in a couple years. My wife and I are planning an Alaska Cruise and Land tour in the next couple of years when she retires from her work. Once again, thank you Carnival for another great experience. Read Less
Sail Date September 2019
I booked with carnival before food was so good. I ate so much! I thought they was going to have to roll me of the ship. I had a wonderful experience on the freedom. I just returned from an 8 day cruise on the magic. The only exciting thing ... Read More
I booked with carnival before food was so good. I ate so much! I thought they was going to have to roll me of the ship. I had a wonderful experience on the freedom. I just returned from an 8 day cruise on the magic. The only exciting thing they had to do was bingo. They had bingo everyday. If it was bingo it was something else concerning the casino. They was pushing drinks. If you declined they just wouldn't stop hounding. However, my housekeeper was excellent. All the people i met on the ship was very disappointed as well. It was a cruise specifically for elderly or gamblers. I was very disappointed. I been itching to go on this cruise and it was whack. I'm going to give carnival a break and try royal caribbean. My cruise was from september 28,2019- october 6,2019.thye guys pig & anchor was hidden and not on the food itinerary all. Don't try the seafood shack the lobster rolls are horrible. Read Less
Sail Date September 2019
We sailed on Carnival Conquest from the 27th of October to the 4th of November. Even though my mother and I have been traveling together ever since I was born (22 years ago), all around the world - it’s only recently we started cruising. ... Read More
We sailed on Carnival Conquest from the 27th of October to the 4th of November. Even though my mother and I have been traveling together ever since I was born (22 years ago), all around the world - it’s only recently we started cruising. This was our fourth cruise and the first Carnival Cruiseline. Stateroom 2214: It was a very cozy, little cabin. Nothing extremely exciting, but what to expect from a standard cabin. The cabin-stewards were always very quick with cleaning the cabin, so it always looked nice. The cabin stewards were very sweet and always made sweet towel animals - so many that we had a zoo on the last day! The beds were outstanding! Never have we slept in better beds - not in hotels or other cruises - the madras was so soft and the pillows were fluffy and big. Dining: There were quite a lot different places to eat - but if it is doing the busy hours, not enough room to sit. We eat mostly on the Lido Deck with the buffets, Blue Iguana and the Pizza place. The food, in general, was good, but the variety isn’t the biggest. We liked the fact that we were able to get pizza almost any hour of the day and the frozen yogurt was available 24/7. The frozen yogurt/soft ice was very tasty and even though there weren’t more than three flavors to choose from - you never got tired of them. Breakfast: the croissants and most of the bread wasn’t fresh - which were quite a big bummer. The pasties such as cinnamon rolls were fresher and tasted great - but you expect to eat fresh bread every day when you are on an 8-nights cruise - actually no matter how many days you are onboard. Lunch: we loved the burritos and tacos - in general the lunch was great with a better variety. Dinner: the variety wasn’t the biggest, but it had a good taste. It could have been a plus if the Blue Iguana were open doing dinner-time. Desserts: Most of the cakes lacked taste and texture. Many were almost uneatable due to the huge amount of gelatin, so they became rubbery. Crew: We had the great honor of having Leigh as our cruise director - who is absolutely the star of the ship (if not the company). Leigh is energetic and shows a lot of passion and enthusiasm about his work. He cares a lot about the passengers, always allow himself time to chat with them and knows everyone onboard. He is without a doubt the greatest gift to this company and will with guarantee make your vacation even more unforgettable. He became a great friend of my mother and me, and we will always be thankful for everything he did. You will differently be missing him when you get back home. We hope to cruise with him again!!! Captain Claudio is - just like Leigh - a star of the ship. He is a very sweet, outgoing, charming man, that cares about his passengers, his crew and his ship. He likes to chat with people - not only doing events but also outside of the ship. My mother told him, I want to be a captain myself, and he immediately courage me to do so. The officers: all of the officers we came across were very smiling, sweet and caring. They always said hi and wanted to chat. Not only onboard but also when they saw you outside. The waiters: our experience with the waiters on the lido deck wasn't the best. They did not clean the tables very quickly and did not speak very much with the passengers. They did not seem to be very happy about their job and did not really want to get in contact with anyone - this was a shame, many want to talk with all kinds from the crew, and every other ship we have been to, the waiters were much more talkable and made you feel special. Entertainment: You will never be bored on carnival. If so, it’s your own fault. They have so many different activities during the day and night - so the only problem there is is the time-limit you have. Everything with Leigh is a must. He can make every event laughable. The game shows are a great fun - especially the love & marriage show. The shows with the dancers and singers have a beautiful, creative scenery, the performers and music are great - but the shows are quite the same concept except from a different theme (Motown, the 70’s & the 80’s). so it lacks a bit of variety. We were so lucky to be on Conquest on Halloween night. It was great to see that so many had a costume and Carnival for sure did a lot to put up special drinks and decoration for the night. The only minus was that it wasn’t the guests who chose the winner of the costume competition. It was a shame. Many talked about this afterward and they wished they had a saying in who should have won. The Wi-Fi was terrible. You have to log out and reconnect all the time, and you aren’t able to make a call over Messenger. The Hub-app, Carnival have is a great way to see what’s happening during the day and even get a reminder for the events. You are also able to see a map over the ship, which can come in handy for the first few days. Unfortunately, the app wasn’t able to download after leaving the port due to the Carnivals weak internet. Overall our first experience with Carnival was a success and we look forward to joining the fleet again in April on Carnival Splendor. Read Less
Sail Date October 2018
This cruise was a bad idea from the start. Last time we went on Carnival 12 years ago and even then we thought that probably no more. But we really needed to get away this time and for many years wanted to visit Bermuda, so we decided to ... Read More
This cruise was a bad idea from the start. Last time we went on Carnival 12 years ago and even then we thought that probably no more. But we really needed to get away this time and for many years wanted to visit Bermuda, so we decided to have no expectations whatsoever, and just relax and see the island. But this cruise was something else. To start, embarkation was ok, we came on time, went straight to the cabin and were shocked by the dilapidated state of the furniture and accessories, the shades were broken, the couch is stained, the window and door to the balcony so dirty you could not see through it. So I cleaned the room, the doors, the windows, the bathroom, but I still did not sit on that couch for the duration of the cruise, and tried to stay away from all surfaces. One day when mirrors were fogged, when we had the balcony door open, I saw all kind of had prints on every mirror in the room – must be a year at least of prints. We found discarded items from previous passengers, pill boxes under the bed. The same is true for every room and hall on this ship – it is dirty. Both my husband and I had terrible allergy attacks in the dirty cabin, and had to take antihistamine pills every day and buy more in Bermuda. Steward could not care less, I asked him to bring me a rope, it took a day, and when he did, it smelled of mold. One day the towels he changed were stained and torn. The drill was next, it started around 3 pm, standing in line for an hour in FL heat on the deck waiting for the drill. Captain did not wait until the end of the drill and started moving before it was over. So we were not able to have a going away party or see the shore from the top floor. This was just an opening act of the cruise where nothing was done on time. The crew behaved like it was their first cruise and they had no idea what to do and how the clock works. Captain’s toast was delayed by hour and a half without explanation or announcement. It was scheduled for 7 pm did not happen until 8:30; balloon drop scheduled for 9:15 was done at 9 instead when people were at dinner, and so on and so forth. There are no public places on this ship where you can just sit, relax, listen to music, the smoke is everywhere. The only through deck on the ship (deck 5) has a casino in the middle, the smoke is standing there, you cannot breath, and you cannot avoid going through there 10 times a day. Entertainment is nonexistent at best, and horrible the rest of the time. We could not find a thing to do on the ship for 8 days, tried to find any dance music, but all they have are terrible Cuban and calypso music on promenade, even when they played something tolerable, you cannot dance or stay there because of the smoke from the casino. So-called punch liners with their bodily function humor are tacky and not entertaining. Violinists on deck 3 were not told to stop playing when cruise director or captain is speaking, they would play louder so no one could hear the announcements. Singers and dancers are the worst I have seen in my over 30 cruises, 3rd rated Las Vegas strip club has better dancers that the once on the ship. The singing crew - wow - they should not be allowed to sing. In over 30 cruises that we took, we maybe missed 2 shows; this time we skipped 2 shows on purpose and left after 10 minutes of the other 2 shows - impossible intolerable cruelty on passengers to endure the screaming and screeching from the stage. The TV in the room is from the 19th century, no movies on demand, not even pay per view. Store selection is poor. This is the first cruise ever and the first trip abroad that we did not buy anything in the gift shops and did not bring any liquor back with us. The booze, watches, jewelry on the ship was more expensive than in regular US stores – first time ever. Everyone on the ship seems unhappy, crew is complaining all the time on long hours and being tired. Everyone is talking about when their contract ends and they go home. Very depressing. Now, the food. Food was terrible everywhere, no one cleans the tables at the buffet, and when they do, you have to clean them over again. I do not eat pizza, burgers, Mexican food, or any other junk, so I cannot rate these joints on board. But there was no food after 9:30 anywhere, no late night buffet, no deserts, no snack, no cookie, no ice cream ( I do not eat the chemical stuff they put into soft serve machines, would not consider it food). There is a coffee shop on board, so you can have coffee at least during the day because the cafeteria coffee is undrinkable. Buffet did not have any fresh choices, no berries, no fresh deserts, no good deserts either anywhere in 8 days. Terrible breakfast, to order cooks were out of pepper, tomatoes, mushrooms for omelets all the time. There would be a line of 10-12 people and he is making one omelet at a time on one skillet while 3 other people are standing nearby talking. Not once there was lox, white fish, herring, smoked fish served. No shrimps, no seafood for lunch or dinner at the buffet. I have not had anything tasty in 8 days, every time you go and eat, you think – why did I eat that? And how can I get it out of me fast? The second night was formal, so there was lobster at the restaurant; it was spoiled, I had stomach aches all night and the next day. Soups were terrible everywhere, how hard is it to have a consommé or chicken noodle soup? No vegetables were ever served anywhere but one day for lunch they had grilled zucchini and squash. In the restaurant when I asked to have vegetables, I would get 1 piece of broccoli or potatoes. We have noticed before that when chief is from India, the food is terrible, both in quality and choices. This was certainly true on this ship. On the last day at sea they decided to wash balconies - they wasted our last day on that and just spread the dirt all over. I can go over every day and every detail and cannot name one good thing from this cruise. This was our last cruise on carnival, it was terrible, and I never want to repeat it. Read Less
Sail Date October 2018
First i would like to say carnival tries to give you a fun experience and usually succeeds.Embarkation was fair. Food was fair service in Lido food court was terrible Service from our cabin steward was wonderful Dian was our cabin ... Read More
First i would like to say carnival tries to give you a fun experience and usually succeeds.Embarkation was fair. Food was fair service in Lido food court was terrible Service from our cabin steward was wonderful Dian was our cabin stewards name. He was attentive and one step ahead of us. We never had to remind him of anything he had our wine chilled and waiting for us every day. He made sure we had plenty of clean towels and bar soap. And the towel critters were a fun surprise everyday. The ship itself could have had more identification for direction and what is available on each deck could have been better defined like in elevator. The tv could have provided interactive account for those who could not download hub on cell. The entertainment was good The comedy club was a fun time with comedian Mrs. Ford who was very funny. The quest which i usually enjoy was a little raunchy and i am not prudish but found a real low life crowd not usually on any of the other ships i frequented in the past.No fault of carnival . But it kind of turned a funny and risky adult fun into raunchy dirty pig show.. The crew in the entertainment shows put on a good show and caught the audience attention and the lighting and tech group was actually excellent. The bingo was a sham. I would never be rooked again into paying for play with such ridiculously payouts with stupid contingencies to the winner. Likpick the right envelope or pop the right balloon to get the winners jackpot which they already clearly won. What happened to giving away the jackpot to the one who calls bingo? And quite frankly a 100. dollars or 200. should not be the winners payout ever if they pay 29 to 59 to play. and most of the time have to share with 3 or more winners lol. Cruise hip bingo has changed they use to give the whole jackpot of 5000. to 7000. away what happened. And being a bingo player i know that 49 numbers are very improbable to get in a coverall thus no jackpot winner usually. Shame on you carnival conquest. Read Less
Sail Date October 2018
Where do I begin. We are Diamond 47 Carnival cruises 277 days and this one was the last time we will ever do another Carnival cruise other than the one we already have booked for October 2019. Temperature on the ship was super cold, 66 ... Read More
Where do I begin. We are Diamond 47 Carnival cruises 277 days and this one was the last time we will ever do another Carnival cruise other than the one we already have booked for October 2019. Temperature on the ship was super cold, 66 degrees; food was terrible all 8 days. Any warm food got super cold quick. Trash. If you love salads, this was your cruise. If you like mashed potatoes, this was not your cruise. Mashed potatoes, one day for lunch. Otherwise rice and rebaked, baked potatoes. Black wrinkled skins and old potatoes. Tasted terrible. How about this. Turkey leg carving for lunch, the rest of the turkey for dinner. Veal parm. For lunch then warmed up for dinner. All the hot food. Warm at best. Lunch buffet. Always 30-40 tables always needed cleaning off while many were needing tables to eat at. Super short on help. Cutting down I would think. Bloody carved meat. Disgusting. Steak, super tough. Out of the entire 8 days. Two deserts were very good. Otherwise, none of them had any taste to them at all. Totally bland. Sause to put on a desert. Strawberry was a thin liquid with no taste. If there was soup that you may have liked. Saying that because they mixed up a lot of left overs and made soup. It was hot. The rolls were not much bigger than the butter tab. One day nice soft rolls, the next day harder and third day dark brown crispy hard reheat. The shows were average. One was totally boring. Fish and chips one afternoon. They want you to buy it. Chicken twice a day every day. Bingo was a joke. $500 dollar bingo. First game $100 second $150 third $250 that is there $500 dollar bingo. Now, almost all of the time more than one winner. Most received $50 if you won. Reason a lot of winners had to split it. The lowest they would give you was $50. Bingo card single $20, double $30, triple $40. So if you bought the $40 and won. You ar a big $10 dollar winner. A few hundred were playing and that is all carnival could offer. Disgusting! No electronic pads to get either. All dobber playing cards. The state room was fine. Like usual and our room steward was very nice as usual. Now how about this. I always do this. Every time I play a slot machine. I charge $100 to my account. Win or loose. Next machine I charge another $100. I can always look at the invoice and see how many games I played. This time, at cash out, I was accused of money laundering. Yes, money laundering. This was the very first time it happened to me. They would not give me my money. I was forced to take the cash out money and pay off my bill. The bill was all on my charge card. Talk about embarrassed. Yes, treated like a criminal. Our next Carnival cruise is on the Magic for Halloween 2019. Six cruises for 2019. Carnival, thank God, is only one of them. One last thing, the morning we were leaving, the Carnival channel on the TV had the time wrong by an hour. It was 6:30AM and it said $5:30 AM WE went back to bed. Then after leaving the room. We find out the correct time. Well, I could go on and on. Carnival is sinking fast. Celebrity and RCCL is blowing them out of the water for sure. Did you know that your points on carnival and Princess are not recognized together. RCCL and Celebrity, they are. The first cruise we took on Celebrity we were treated the same as going on an RCCL cruise ship. Priority. Nice! Happy Crusing! Stay off of Carnival ships. Forgot one thing. This must have been a cruise for the extremely old and the disabled. More electric scooters everywhere and always parked in the way. Read Less
Sail Date October 2018
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well ... Read More
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well organised. Got to cabin straight away once on board. Went to Lido buffet. Food looked ok, but expected better for Cunard. Thought first day so would get better. Paul our cabin steward was very welcoming and excellent throughout cruise. Dinner first night poor standard food served as per 20 years ago, ambient poor presentation. Entertainment was mediocre throughout cruise except for comedians, female singer and the bluejays. Cunard own singers were poor, dance troupe were fair Non courteous officers, did not acknowledge especially younger officers. Tried to book trips. Only bus to Disney on second day available and limited trips at other ports. Food was very poor as stated. Waiters Bernie and Rey excellent as was Sylvaner (wine waiter) and Warren (maitre d) food totally lacked imagination. In both restaurant and Lido. Poorly cooked, poorly presented and from a different era. I understood the exec chef had been with Cunard over 20 years. It showed. Been on over 15 cruises with 8 cruise companies. This is by far the worst. In the Lido food allowed to dry out and limp. Ambient temperatures, lacked presentation. The only thing was cold desserts excellent and bread was good. Hot desserts from 20 years ago. No one seemed to be checking hot plates. Overall the ship was tired but expected that as it was going in for refitting It appeared to us that Cunard is living on its name and has not pdated certainly it's catering standards. Drinks we found expensive and specialty restaurants were hardly used as was the drinking areas? It could have done with a drinks service in royal court theatre. Although there are no facilities to have drinks in there. Cunard needs to look at other cruise ompanies facilities and update. Would I sail with them or recommend them, an emfatic NO. Disembarkation (pleased to get off) was well organised. Read Less
Sail Date March 2017
Overall the Disney Cruise Magic was a memorable cruise. From the service to the accommodation and the meals were absolutely delicious. A very interesting concept for dining was the rotation of restaurants during your stay. This provided ... Read More
Overall the Disney Cruise Magic was a memorable cruise. From the service to the accommodation and the meals were absolutely delicious. A very interesting concept for dining was the rotation of restaurants during your stay. This provided a different setting, and theme each night but at the same time you kept your waiter as they moved with you as well. They really made meal time special and fun for the children by creating different characters using the napkins. Our grandchildren got a kick out of this each night, and looked forward to the newest inspiration presented. On that note the kids really had fun and remember the Academy as the best part of their cruise vacation. They loved all the activities, games and interaction with the activity leaders. They got them involved in scavenger hunts throughout the ship, and dressing up to go trick or treating, because it was Halloween time. The only draw back to this cruise or should I say caveat, is the Disney characters. They are not as visible or as interactive as you would be led to believe from the commercials. They are to be found at a particular location and a scheduled time, for you to line up and get your quick photo with them. This was a bit disappointing because it then becomes more commercial than an actual experience. Therefore when the grandchildren were asked what was their most memorable time on the Disney Cruise. Mickey Mouse or company was not mentioned. Read Less
Sail Date October 2015
Our other RCL cruise was on Brilliance of the Seas 4 years ago. We thought it was very good value and looked forward to this cruise picked for the itinerary. The itinerary is a good one but did not make up for what appeared to be serious ... Read More
Our other RCL cruise was on Brilliance of the Seas 4 years ago. We thought it was very good value and looked forward to this cruise picked for the itinerary. The itinerary is a good one but did not make up for what appeared to be serious cost cutting in several areas. We drove to the port and parked at US1 parking right next to the port and across from the airport entrance. Rates were low and transportation prompt-if slow it is because they are doing both airport and port and take whichever route has the least traffic at the time. Car was fine and ready when we returned. We would park there again. We arrived around 2 in the afternoon and though there were long check-in lines, embarkation went quickly and there was plenty of time to unpack, explore the ship, and eat if wanted before the muster drill. Our small inside cabin 8033 was indeed small even compared to our small but fine inside on the Brilliance. We asked to have the beds separated on the 3rd day and that makes the floor space better. Tip: If in these small insides, pack less so suitcases do fit under the beds: dining was much less formal than when we last cruised on RCL anyway (even on formal nights). We did not mind the small room but recommend avoiding Deck 8 if possible due to noise at odd hours during the night on the pool deck above. Trivia friends said they heard these noises in the suites too. We did like the ports and the sea days but as others have said, the time in Bermuda seems like a lot until it turns out to be one long day and one short day and a pub visit on arrival so go if Bermuda is on week days at least. We do not cruise for the entertainment so did not mind that the shows were so-so (Savannah Jack was the best I saw though DH liked the juggler too-I was packing). There was a lot of nice music in the Centrum and the Schooner Bar before and after dinner. We enjoyed the Trivia. We saw our room stewards every day and they always gave us a friendly hello. One noted that this was our second cruise, welcomed us back, and always said our names. Like others, we did not get shampoo or a shower cap-I just used my own. We were given strawberries and champagne and both were fine (TA got it in lieu of something else). Service around the ship, other than in the dining room, was always friendly and prompt for us but we do not ask for a lot. Dining in the MDR was the biggest difference between this and our other RCL cruise. The set dining times were 5:30 and 8:00 which did not appeal to us and we were glad we had chosen My Time Dining-until we experienced it. I hope the new system that starts next year will work because MTD with a reservation line and a no reservation line does not. Some of the time both lines had to wait. That said, our wishes were mostly accommodated. Service was very slow. Some have attributed this to not enough servers and some to a turnover in staff at this cruise-I could not say why. However, all the servers we had were friendly. Food was not as good as on our previous RCL cruise. By the end, I did not want to eat in the MDR again though DH preferred it to Windjammer or snacks. Diamond passengers and all the time cruisers, you can keep making excuses and saying eat in the Windjammer but the food on this cruise was mediocre at best in all venues and service was friendly but very, very slow. We did like being able to bring 2 bottles of wine which were nicely served and kept for us. I was sorry to hear that wine was still confiscated at some ports from some people. I do not think that letting the wine aboard whenever will cut into RCL's drink profits-though the diamond passengers' caravan to their lounge for their 3 free drinks every night must. Two things I did like and recommend were the sushi class at Izumi and the behind the scenes stage tour with staff and cast. Izumi is a beautiful restaurant and I learned a few things (good shortcuts) and improved my technique in this class (you get to eat what you made but drinks other than water are extra beyond the $25 you pay for the class-I still thought it was worth the fee). The stage tour was interesting especially visiting the sound and light booths. We opted for walk off disembarkation which started later than usual due to some formalities but it was fast once we got off the ship and immigration and customs were also fast. We were on the road after getting gas by 8:45. I like the smaller size of the Vision as compared to the Brilliance and would still recommend either as a good value cruise (Brilliance cruise then was a Med cruise) but cost cutting measures are not making things more attractive and food is not very good. RCL must be good to the crew because except in the MDR where there is some kind of logistics problem and inconsistent food, the crew everywhere and the captain were great. Read Less
Sail Date September 2014
My husband and I had been looking forward to this cruise to Bermuda because we honeymooned there almost 44 years ago. Along with 3 other couples we found this RCI cruise and booked. It was a good deal and we hadn't been on a cruise ... Read More
My husband and I had been looking forward to this cruise to Bermuda because we honeymooned there almost 44 years ago. Along with 3 other couples we found this RCI cruise and booked. It was a good deal and we hadn't been on a cruise for awhile. Getting on the ship was a piece of cake. It was the first time we sailed through customs and didn't have to wait in long lines. Since we were early, we walked around the ship getting our bearings and checking out what our temporary home had available. When we were able to go to our cabins, our luggage was waiting for us. We always chose the interior rooms since we don't spend much time in our rooms except to bathe and sleep. It was a very small room with an even smaller bathroom. While putting my stuff away in the bathroom I noticed that there wasn't any shampoo or conditioner. We found out we had to request it! Who ever heard of having to request shampoo and conditioner! They finally arrived 2 days later. The way they have the room configured, one person has to climb into the bed from the front of the bed because there isn't enough room (no matter how skinny you might be) to get to the side of the bed with the TV and desk being in the way. Good thing I'm in pretty good shape! I can't imagine an elderly person being able to do that. Of course, we could have had the beds separated, but at the time, I didn't want to put anyone out of their way. We had chosen anytime dining because our fellow passages wanted it. We usually like an early timed seating, at the same table every night. Unfortunately, we couldn't get into MY Time for quite some time so we decided to go to the Windjammer to eat. Well, they didn't open until 6:30, so we had to wait an hour before we could eat. Other cruise lines have a dedicated buffet open all hours of the day and night. After 2 full days with another couple trying to get an early seating at My Time, we finally got our table #221 every evening at 5:15. The food and selection wasn't anything to brag about. It was ample but most items were tasteless. Very disappointing. The only thing we did enjoy was the chicken cordon blue, and lobster night, even though it was quite small. The pizza and cookies in the Solarium (Park Café), were yummy. We like to take in the nightly entertainment, and once again we were disappointed in the majority of them. Brandi Chapman was a delight, Martin Lewis, the magician was OK, Savannah Jack was phenomenal. I would pay money to see them! And Luis Dalton, the acrobat was totally amazing. We are not sporty people or dancers, even though I did take a line dancing class on board, which was fun. There are many activities for the active person, along with many different dances. We usually took in a Trivia, and actually won the first day! The pools are very clean and there seemed to be enough chairs to go around for anyone who wanted to lay in the sun. We took in an evening movie under the stars one night and was disappointed that there was no popcorn! We always have popcorn on our Princess cruises. We were also disappointed when we wanted a drink after 9:00 in the evening and most bars were already closed. I really missed my chocolate on my pillow each night also. I know that the above may seem trivial, but when you come to expect them and they're not there, then it's a disappointment. This was our first cruise on RCI and we spoke to many people during our 10 days, and the majority of them (newbies and returning passengers) were also very disappointed. I highly doubt that we will travel on RCI again. The only reason we did it this time was because it was going to Bermuda and sailing out of Ft. Lauderdale. Read Less
Sail Date September 2014
It was with great expectations that we embarked on this cruise. Never had been to Bermuda and did not have to fly anywhere to get there! How much better does it get? Wrong....The problems started almost immediately... The way the furniture ... Read More
It was with great expectations that we embarked on this cruise. Never had been to Bermuda and did not have to fly anywhere to get there! How much better does it get? Wrong....The problems started almost immediately... The way the furniture was arranged in the cabin (interior cabin) you had to crawl from the front of the bed in order to get in bed. Had to have the beds separated! One of the beds had such a hole in the middle that when you sat on it, you were on wood and could feel the springs around it. Was told by Guest Services that "that's the way it is we have no other beds". After much complaining that filling the hole in the bed with towels and extra comforters did not work, they finally changed the bed. We prepaid the gratuities in order to have My Time dining. Well, they gave us 2nd seating because they oversold that option and they did not have enough tables in the dining room.... The food in the Aquarius DR was acceptable, however, in the buffet it was dismal.... Never hot, dried out and tasteless.... The entertainment started out very weak but got better towards the end of the cruise. The production numbers needed work! According to the RCL website, this ship had been totally refurbished last November. Not so, they added two additional charge restaurants and changed a couple of carpets. The restrooms in the public areas are falling apart and the cabins are really tired! The Cruise Director was very personable and did a good job and the Captain was ever present! They tried hard to make the cruise fun for the guests. The crew was polite and friendly. Too bad there were so many other negative things. Bermuda and Charleston were nice. Unfortunately the ferries to St. Georges do not work on the week end and had to take the bus which takes twice as long. Still, worth the trip. Coco Cay and Nassau were same old, same oid... I guess I am spoiled by Celebrity! Read Less
Sail Date September 2014
We spent the day before at Hampton Inn, North on 12th street. Nice, clean, friendly, and close to the port. We drove to Port Everglades, dropped off the luggage, parked and was on the ship by 10:45. dropped off medicine and carryon in the ... Read More
We spent the day before at Hampton Inn, North on 12th street. Nice, clean, friendly, and close to the port. We drove to Port Everglades, dropped off the luggage, parked and was on the ship by 10:45. dropped off medicine and carryon in the room, and then procedded to the windjammer for lunch. Food was bland and cold, with not much variety. Food barely changednfrom day to day. The ship was clean and easy to manever. Muster drill at 4pm, and then we had a Pink Boa wave on deck 5. Also had a pre meet and greet before. We had a very large group of cruise critic roll call, and this made it very fun as we met many wonderful new friends. Evening show was Michele Balan (comedy). Great show. HaveEntertainment is Brandi chapmann't met our room steward. Dinner was early seating. Sat at a 10 top with only us in a high traffic area. After no food for 45 minutes we left, talked to our head waiter and asked us to be moved the next night. Great decision Day 2 at Sea. Entertainment was Brandi Chapman (singer) formal night, meet the Captain in the Centram. Still haven't met room steward. Table change to early seating.. ten top, great people who we will make lasting friendships with. Day 3 Charleston. Great time on our own.. went to Fort Sumter, churches, synagogue,Review of Vision of the Seas Pink sands and Palm Tree Cruise cemetaries, etc. I want to go back and see more. Entertainment production show Broadway Rhythm and rhyme. Peaople were walking out. 70's disco party in centram. Still haven't met room steward. Day 4 at sea. Entertainment Joey Van (comedy and musical Impressions) Great show. Still haven't met room steward. Mini survery.. wrote out concerns, and placed in box. (who reads them anyway!) Day 5. arrival into Bermuda at 7:30 PM. Hotel Director came to our room.. Gee, finally we get to meet our room steward. (he only works from 10-12 am for our rooms and again from 6-8pm. More on this later. Arrived into Bermuda.. NOTHING is open except 2 places to eat.. Frog and Onion, and Bonefish. Welcome kiosik is open, and a place to buy your bus and ferry passes. NOTE: The passes are by the day, so even with one hour left it would still count.. bought the 2 day (sat and sunday pass) should have only bought a 1 day pass as EVERYTHING is closed on Sunday, so what is billed as a 3 day Bermuda is really only one day. Ferry's do NOT run to St. George on Saturday, so it's a ferry to Hamilton, then an hour bus ride. Not enought time to do everything, due to time. entertainment is Michele balan again. Day 6 full day in Bermuda. Ferry to Hamilton , then bus to the crystal caves. We did both caves, then lunch at Swizzle Inn. Took the buss to gibbs lighthouse. The bus drops you off at the bottom of the hill.. THEN it's a good mile or more up hill to arrive at the lighthouse. Took bus back to dockyard for shopping.. The glass blower was not doing any demonstrations as he was "out of supplies" (how do you run out of sand? the clay worker was not throwing any pottery, but firing in the kiln. Very dissapointing. entertainment was Martin Lewis (wizardry) Day 7 1/2 day in Bermuda. Got up early and took at taxi ($5.00) as the busses don't start running until 11am on sunday. Went to Black Bay beach and found the sea glass! This was the highlight of Bermuda. Was able to sneak some back on board. Had 2 bads and they confiscated one. Back on board by 2pm for departure. Went to the museum and saw the Dolphin quest. Entertainment was Boogie Wonderland. Quest game show. Day 8 sea day. Entertainment Savannah Jack. Google them.. they were the best entertainment onboard any ship so far, and they will be in florida, so we will see them again. Day 9 Nassau..walked to Fat tuesdays, Junkanoo Beach and senor Frogs. Got caught in a huge rainstorm, so we hung out for a few hours at Senor Frogs! Entertainment was Just the orchestra so we didn't go. Aerial show.. 5 minutes (we sat for 2 HOURS) pEOPLE START SAVING SEATS. The theme was FROZEN. It had NOTHING to do with the movie Frozen, so everyone was really dissapointed. Love and Marriage show. Day 10 At Sea. Entertainment Luis Dalton (jugger spinning plates) we left, Farewell shoe is centrum Renaissance aerial show and parade of flags. OUR IMPRESSIONS 1. The food was typical and every evening it was either tasteless, overcooked, or just unappitizing. Very disappointing. Almost everyone was on their first contract, so everything was slow and just not up to royal standards. 2. Never met our room steward until day 5. Had to leave notes for shampoo, conditions, etc as they are no longer in the shower on the wall. After we complained, he started leaving them everyday. 3. Diamond lounge was very small, but overflow was in the some enchanted evening lounge. 5-830. They would take your order and then you wouldn't see them for 30-45 minutes. Met friends there every night, went to dinner, then went back after dinner. Appitizers were always cold. 4. towel animals are every other day. Hotel director sent us chocloate covered strawberries.. they were moldy (told sorry, but didn't get them repaced) everyone that we met had the same situations. 5. top tier party was Platinum and above in a small lounge (they had to have 2 as there were 1900 crown and anchor members) 6. No ice carvings, no galley tour, no behind the scenes tour, no deck party with food (only a white night dance party). Towel animal demo was just that.. no hands on to learn. What I learned.. next time check out how much time you really are in Bermuda. Bringing your own wine on helped, Research what is available on the ship before you go. Even with all our cruises, we were a little dissapointed in the ship, BUT we went for the destination. Read Less
Sail Date September 2014
We have just returned from the 10 night cruise. The ship is beautiful and the crew is very friendly and helpful. This new captain is unbelievable. He is Captain Marek Slaby and he is out everyday. You will see him everywhere. We have ... Read More
We have just returned from the 10 night cruise. The ship is beautiful and the crew is very friendly and helpful. This new captain is unbelievable. He is Captain Marek Slaby and he is out everyday. You will see him everywhere. We have cruised for 21 years and this was a first. You will run into him on the stairs, eating lunch or breakfast in the Windjammer. Even yesterday morning as the ship was getting ready for a new cruise, he was there eating breakfast. There were many of us having problems with our ship board credits, who helped get it all straightened out, Captain Marek. I stopped him at the elevators and told him there were many of us. By the next day they were working on it to get it straightened out. He is a singer and sang several times. He is a "people" captain. Our cabin was 7154, a really nice cabin, but right above one of the lounges. Needless to say you could hear the music at 12, 1 and 2 in the morning. That I am sure is like that on any ship if you are above one of them. One thing about the cabins, they have adjusted the water in the sinks, no water pressure. The showers are fine but it takes a while to brush your teeth, not kidding. Our waiters, Rainbow and Oscar, they were fantastic. We have had no better. Bermuda is beautiful, just not enough time. We had a driver for all day on Saturday. They were standing by the ship when we got off and took us everywhere. Our guide, Ricky, is Ricky's Island Tours, his email, rb@rickysminibus.com. There is a store in St. Georges, Kelly's sea glass. She makes some beautiful pieces from very inexpensive up. If you want a gift for someone that is different than the normal this is the place. She is closed on SUnday, her shop is next to tavern by the sea. The sea glass that washes in from the ocean is beautiful. This is one of the smaller ships but beautiful. There just isn't enough time to do everything. I told the Captain I would be doing a review and also with Trip Advisor. RCCL has chosen an excellent captain, you will be very surprised. The captains on the other ships will have to step it up to even think about doing as well. If you are looking at this ship, for a smaller one is great. Read Less
Sail Date September 2014
Although we more frequently sail on Princess or Celebrity cruise lines, we previously had a wonderful Royal Caribbean experience on the Jewel of the Seas so when months ago a 10-day cruise on the Vision of the Seas to Bermuda was offered, ... Read More
Although we more frequently sail on Princess or Celebrity cruise lines, we previously had a wonderful Royal Caribbean experience on the Jewel of the Seas so when months ago a 10-day cruise on the Vision of the Seas to Bermuda was offered, we eagerly booked it. Not unlike the Jewel, the Vision is a smaller and older vessel recently updated and refitted with upgraded dining and other amenities. Crew staffers - from guest services to dining to cruise director to captain to everyone - were simply delightful in their friendly and helpful demeanor, attentiveness and professionalism. Our 7th deck veranda stateroom in the aft of the ship was a spacious enough, well-designed space with an admittedly small shower space featuring a cloth shower curtain that seemed more intent on clinging to wet bodies than keeping the water contained from the rest of the "head!" Annoying but workable nonetheless unless one is of quite a size. What was terribly dismaying however was the fact that as only a "Gold" level member of the Crown & Anchor Society, it seemed we did not qualify to have shampoo or anything other than two small bars of soap supplied. No lotion. No conditioner. We subsequently found out that we had to request these basic and needed toiletries. How utterly cheap! If this is some new policy, I would STRONGLY advise RCI to rethink it immediately if not sooner because it really ticked us (and many other passengers we spoke to ) off. Another "alas": the layer of dust on stateroom mirrors and flat surfaces was sufficient enough for me to write "dust me" on the coffee table. A call to and meeting with a housekeeping supervisor quickly solved the sloppy cleaning and we can only imagine that our stateroom stewardess was given a brief but thorough training session by her supervisor because thereafter, the room was properly dusted and we received a bottle of wine and apologies from the supervisor. Dining experiences in the dining room, Windjammer, specialty restaurants Izumi and Chops Grille were very enjoyable. The Chops Grille was particularly excellent in the quality and service of its steak house style menu. We loved the ship and the wonderful crew including a captain with a wonderful sense of humor and desire to mingle with his guests. But the lack of basic toiletries really rankles since we've never before experienced this on any cruise we've ever taken or, for that matter, in even the most "budget" type of hotels. Shampoo is just one of those things that ought to be there without asking. Read Less
Sail Date September 2014
PRE-CRUISE HOTEL; As usual, we booked our hotel through Stay123. We again chose the Hampton in Plantation, FL. Which offered a lovely room, free hot & cold breakfast, free parking for 7 days (nominal charge for the other 3 days), ... Read More
PRE-CRUISE HOTEL; As usual, we booked our hotel through Stay123. We again chose the Hampton in Plantation, FL. Which offered a lovely room, free hot & cold breakfast, free parking for 7 days (nominal charge for the other 3 days), transportation to and from the hotel. EMBARKATION: Embarkation on Monday September 1st was a breeze. We arrived at the Ft. Lauderdale pier at 10:21 AM, doors opens at 10:30 AM and we stood in a short line to get our Seapass. We were on board the Vision of the Seas by 11:05 AM and soon were having lunch in the uncrowded Park Cafe, instead of the crowded Windjammer Cafe. Cabins were ready by 1:15 PM and safety drill at 4 PM. Our luggage efficiently came before dinner. CABIN; Our large interior cabin #3457 was on deck 3, not on the starboard or port side. We were actually down a small hallway that only had 11 cabins. It was very quiet, as only the people that had those rooms would be walking in the hallway. Thus, no late night party animals talking loudly at 2 AM! When we book again, we would definitely book this little nook! POOL, BREAKFAST & LUNCH; The Park Cafe is located in the back right corner of the adults-only Solarium pool. We spent many hours at the Solarium pool and ate most of our breakfasts & lunches at the Park Cafe. We would arrive at the Solarium pool early (6ish) and find two chairs. One of us would go to the Windjammer Cafe which was on the same deck and get coffee and a danish. Meanwhile we saw a plethora of "chair hogs" come and put there towels on several chairs and leave. What's a cruise without "chair hogs"! The Park Cafe was opened at 7 AM and we were ready for 2nd breakfast! OPEN DINING: We had chosen Open Dining, thinking that it would be more flexible. yet RCI was highly recommending reservations for Open Dining. Which to us, was an oxymoron. We made reservation for 6 PM every night, but if we were hungry at 5:30 we would just show up and be seated almost immediately. Found out that if you had a terrific waiter and assistant waiter, you could request to have them the following night. Most night we asked for a table for two and that is where we were seated . On one occasion we dined with three other couple - one of which we have had lunch with since getting home. BERMUDA: We were disappointed with our stay in Bermuda, because we arrived at King's Wharf at 6:30 PM on a Friday and were able to disembark at 7 PM., but it was already dusky. Several fellow passengers later told us that they had gone to the Royal Naval Dockyard shops - but most of them were closed. We decided to go to the kiosk on the pier to buy our $15 per person combination ferry and bus one day pass. The real problem was the ferry from the Dockyard to St Georges does not run on the weekend and we were there all day Saturday and departed at 3PM on Sunday. That altered our plans greatly. If RCI decides to do another Bermuda cruise from FL - please make sure the days in Bermuda are week days. FOOD: On a cruise ship, food quality always has a variety of opinions. My opinion has always been "If I don't have to make a grocery list, shop at 3 stores, go home and put everything away, prepare the meal, set the table, making sure everything is ready at the same time, clear the table, clean the dishes & put them away - then I am happy" Well, I was challenged by my opinion. The first several days our service was slow (glacial at times!) I had escargot served cold enough that the butter had congealed, food generally was under seasoned, beef entrees were tough and over cooked. The ship was definitely promoting the specialty restaurants, even having a package for all 3 of the $$$ restaurants (Chops Grille $35 per person, Izumi had an ala carte menu and Giovanni's $20 per person). We heard several passenger had booked the $$$ dining because the food in the Aquarius dining room was disappointing on several levels. By about midway through our 10 day cruise the meals improved. Perhaps they figured that the passengers who were not doing $$$ dining, should at least have 5 good dinners to remember the dining as a positive experience. CHARLESTON, SC Wednesday 9/3/14: We took the Water Taxi ($10 per person all day pass) to Patriot's Point ($17 per senior) and were back on the ship for a late lunch at the Park Cafe a Parma ham & brie baguette sandwich. BERMUDA Fri, Sat & Sun 9/5 - 9/7/14: On Friday night we bought our ferry/bus day passes. On Saturday took the high speed catamaran ferry to Hamilton, went to Bermuda Underwater Exploration Institute, lunch at Hog Penny, watched the Gombey dancers at Queen Elizabeth Park from 1-2 PM (only on Saturdays in the summer) took the bus to Horseshoe Beach, then bus & ferry back to ship. On Sunday we toured the Dockyard area, as we did not want to venture too far away as all-aboard was at 2:30 PM. When you first looked at the cruise itinerary, it appeared that you were in Bermuda 3 days - but in reality, upon closer inspection, it was only 1 1/2 days. NASSAU Tuesday 9/9/14: We had been here several time and decided to stay on board. We spent the day at the Solarium Pool and watched them meticulously wash the retractable roof. Question: Has anyone ever seen a retractable roof open? It was a wise decision to stay on board, as it poured and poured with magnificent thunder & lightning! COCO CAY Wednesday 9/10/14: Took tender over at 9 AM. started to snorkel and were surrounded by jelly fish. They closed down the Aqua Park because a lady got stung. They should put some kind of barrier around the swimming & aqua park to keep jelly fish out. So, we took the noon tender back to the ship and camped out at the Park cafe with a Cuban sandwich and warm cookies. DISEMBARKATION: We chose to do the self-carry express departure. We met in the centrum at 7:45 AM. Slight mechanical glitch with the ramp, but we were off the ship through customs, called our hotel shuttle, back to our car at the hotel and on the road by 9 AM. Read Less
Sail Date September 2014
We were aboard the September 1st sailing of Vision of the Seas on her Palm Tree's and Pink Sands Itinerary and had a wonderful cruise. Embarkation was very organized and we were aboard the ship in a few minutes. The ship is very ... Read More
We were aboard the September 1st sailing of Vision of the Seas on her Palm Tree's and Pink Sands Itinerary and had a wonderful cruise. Embarkation was very organized and we were aboard the ship in a few minutes. The ship is very elegant and well maintained. From the moment we boarded we were impressed with the new color carpeting in the lobby areas as well as the staircases, a very nice touch for this classic RCI ship! This feeling carried throughout the entire ship. The crew were constantly polishing and cleaning which gave the ship a fresh, brand new look. We loved our Panoramic Ocean view Stateroom 8047! Which was spacious for the 3 of us. Our stateroom attendant Jose was always friendly, greeting us with a smile. The floor to ceiling windows were awesome! Laying in bed, the stars, moonbeam and ocean were in full view. I cannot praise this stateroom category enough, they are a great value and well worth paying a little extra from the interior pricing and if you are economizing from the balcony category. There was noises from deck 9, pool area, so if you are a late sleeper or take frequent afternoon naps you should request deck 7 instead. The bathroom was large and had nice tile work, round top bowl basin and more than adequate storage space for toiletries. There were also 3 well designed closets. Flat screen t.v. and a full size couch. Dining: We opted for the early sitting and had the best waiter in the world; Francisco! He was always friendly and eager to assist and if we wanted to have two entree's instead of one or 3 appetizers it was never frowned upon. We were very pleased with the variety and preparation of the food for breakfast, lunch and dinner. For breakfast and lunch, the hostess remembered from day one that we preferred a table for 3, so we didn't have to ask, she remembered somehow from 2000+ passengers! The made to order salad buffet was a nice touch for lunch. The Aquarius Dining Room is very attractive. We were also very satisfied with Chops Grille, Giovanni's Table, Izumi, Park Cafe and The Windjammer! Each one offered excellent choices and friendly service. Entertainment: Evening brought forth a nice variety of shows the headliner evening shows were well done. Comedian Michele Balan, Broadway Rhythm and Rhyme tribute, guest band Savannah Jack was amazing, Magician Martin Lewis mystified. During the day the history and culture lectures were a nice touch as well as the port talks. Current movies were also shown poolside. We loved the newly done Viking Crown Lounge, Excellent casino and beautiful aft Some Enchanted Evening Lounge. The Masquerade Theater was very elegant and comfortable. Another favorite spot was the Solarium with its Mexican theme, the new Park Cafe is a nice alternative area and was open after dinner. Captain Marek Slaby greeted us personally when we visited the bridge and was seen throughout the ship and was always friendly and outgoing. He also is a rock star, so look for his performances! Crown and Anchor Society guests Diamond and above are now able to enjoy 3 complimentary drinks (spirits, wine and beer) a day which is loaded on their Seapass card. These drinks are available in all lounges and not just the Diamond and Concierge lounges. Which makes it convenient and is very generous. Thank You Royal Caribbean for acknowledging and appreciating your past guests and for another wonderful cruise experience!   Read Less
Sail Date September 2014
I quickly tire of reviews and blogs that focus only on the short comings of a cruise, or focus only on "the good old days" of cruising, with its high quality and food and staples such as caviar, real crab meat, high quality veal, ... Read More
I quickly tire of reviews and blogs that focus only on the short comings of a cruise, or focus only on "the good old days" of cruising, with its high quality and food and staples such as caviar, real crab meat, high quality veal, exotic fruits (mangos, papayas, etc. galore), and an endless variety of entrees, but I fear my review this time will lean in that direction though, like most seasoned cruisers, I realize the "good old days" are not coming back and when I do take a cruise with a number of disappointments, I just skip writing any on-line review rather than write an endless list of negatives. I have waited and researched for a long time to find a Bermuda cruise FROM Florida. This caught my eye as "perfect", though was disappointed (as others have written) that after much searching and waiting, my "perfect" 3 days in Bermuda was as described by others on CC, far too short and with the weekend making it even worse. For that reason, will be watching closely for future cruises FROM Florida that arrive in Bermuda on a weekday and earlier on the first day in port and stay longer. However, congrats to RCCL for this unique itinerary with an opportunity to see a wonderful destination in the USA. There were so many passengers from central Florida, that all I met agreed we hope RCCL will consider more and longer interesting itineraries from Port Canaveral (a beautiful, efficient port with a lot to offer, too bad so many cruise lines choose to put their older, less interesting ships and itineraries at this port !), but on to VOTS review. Can't say enough about Charleston, having a port lecturer aboard (a standard expectation in the "good old days"...LOL!) really enhanced the experience. Immediately upon arriving home from the cruise, I made arrangements to visit this wonderful city again. There is enough to do in this city to over night in this port too ! The sites, history, plantations, tours, water front activities and tours, and outstanding food, together with the friendliness of the local people, makes me wish more cruise lines offered this destination. Embarkation on Vision was, as with RCCL in general, flawless as usual. I arrived at the port by 9:30 and was on the ship in far less than an hour. I found the comments by others on this site concerning the lunch buffet to be true: barely warm food even at the opening of the lines and not very interesting. A LOT of Indian style dishes that became the standard for the entire 10 days along with other stews and casserole type dishes, and unfortunately, this did not change day after day. Nachos, hotdogs, brats, and casseroles (which used to be the fare of the pool side snack bars only) have now become the standard fare of the Windjammer. Gone are the luscious desserts, great variety, and the daily "theme" menus of days gone by. Craving any food to provide some potassium I searched constantly for bananas and was told on the 5th day that "we have absolutely NO bananas". To their credit, the great Vision staff really tried to provide me with this "exotic" and rare food, a single banana, but with no luck. I was able to find and enjoy other things of course, but this pattern of no bananas (which started a few RCCL cruises back, along with offering nothing but artificial high fructose corn syrup, no maple syrup, really poor quality yogurt, very low quality toiletries (if any), outdated TV sets, are all small annoyances that begin to build year after year and just have to be over looked and just enjoy cruising. Obviously I have the choice to choose a land based hotel, with Bananas.....LOL....but obviously I will keep cruising and enjoying each cruise no matter the small simple comforts that once made cruising so enjoyable, just keep disappearing. Why RCCL continues to stock the cabins with more and more snack and soda selections boggles the mind, people must purchase this vending machine type fare in high percentages it worth it for RCCL to annoy so many passengers. (This seems to be a constant topic among passengers, why the precious space is taken up with vending machine products when so many snacks are available around the ship !) My late seating staff at table #34 was one of the best I have ever had on RCCL, and that is saying a lot since most have been memorable reaching back to the 1970's ! My cabin attendant, Ronald, on deck 8 was fantastic, always there for any little thing, yet never intrusive, took care of every detail. Yes, I too am really annoyed that one can stay at a motel 6 and find BETTER basic bath provisions, not made in China and not listing the ingredients, yet RCCL seems to be on a dollar saving campaign to make it standard for passengers to now bring their own supply, and even their own shower caps. On my last cruise RCCL cruise just two weeks before this one, my cabin attendant seemed really personally embarrassed that he could not find a few simple things I requested: a shower cap and a pen to make some notes. Again, this is not enough to spoil a cruise for me so that is probably why they can get away with it. It does make me really appreciate the high quality products provided on Disney ships, the type RCCL used to provide to everyone, even first time cruisers. Unfortunately, I have allowed the newer ships like Allure and Oasis to spoil me, so while there is a charm to the older ships, I (and many others on this cruise) expressed the opinion that RCCL MUST stop focusing ONLY on money making renovations like more upcharge restaurants and additional cabins, and face the fact that that lumpy mattresses with "trenches" worn into each side and a "hill" in the middle making it impossible to sleep in the middle of the bed, just have to be addressed to retain today's sophisticated cruisers with so many choices. Two weeks prior to this cruise, I was on RCCL Enchantment with the same poor bedding, towels pushed into the frame to prevent the lumps, and no quality gel mattress pads ( I did not have a suite, but friends who did reported the same situation in their suites). Cruise lines are in business to make money, but RCCL has to start a focus on upgrading their bedding just as quality hotels do. Dinner in the main dining room was "hit and miss" for me. I ate in Izumi several times as it is a favorite of mine on RCCL ships, but certainly not the choice of many I noticed. The dining room service was superior, the menu really uninspired at best. I had great dinner companions which, as it does on all cruises, made the dinner experience something to look forward to, but one night ( and for several nights after) we had so many laughs over my ordering of a dessert described as "....... and berries". I made a comment that it was the "berries" that sold me on that selection. When my " Berries & _____" came, we all roared. There on my mousse like dessert was an almost visible sliver of a strawberry. We had great conversations and laughed more than at the comedy show, speculating how anyone, no matter how hard they tried, could actually cut one strawberry into 1/16 slices. At least it was good fun, and of course no complaints to the waiters (who were probably also embarrassed with the description of "berries"). But this is what so many can't help but mention when they refer to the "slipping of quality" on most cruise lines, but of course it is a business and profit is the bottom line. RCCL remains my all around favorite, and of all the loyalty programs in which I have reached the top tier, I stay mainly with RCCL as I do believe they treat their C&A members very well. A comment on the newer focus on entertainment in the centrums. Love the live music, enjoy all the special celebrations with take place on the promenades on the larger class ships, and the new aerial acts. I really enjoy them, but again, I noticed many comments that these acts are VERY short, and yes, they are, some as short as 5 minutes after 60 minutes of waiting or more, so it's a toss up, but I enjoyed them very much. If waiting is not your thing, skip it, it certainly will not ruin the cruise, but I enjoyed them. The other entertainment was far below any RCCL cruise I have been on. The shows were poorly attended, but I shrugged that off as RCCL tries to offer a little something for everyone, a juggler, a comic, a couple less than spectacular shows, and one fantastic group called Savannah Jack that put on a country music type show that would bring country music HATERS to their feet chapping and cheering. What a show even if you don't care for this type of music ! Others were just mediocre shows, not even average. Even the movies (not many) did not seem to have much thought or planning compared to other RCCL cruises, even a short 4 night cruise I took just two weeks previous to this one had far far superior entertainers and selection of current movies ! The pool side was crowded, but plenty of lounge chairs for everyone if you would settle for a few yards back or in one of the other areas (deck above the pool deck), promenade deck, etc. No checking in and out of daily pool towels with cabin cards on RCCL ( thank you RCCL !) Staff everywhere was exceptional. Difficult to say this as the diamond/concierge lounges seem to have exceptional staff regardless of the ship, but on Vision I can not say enough about the hosts and hostesses. Mangesh Jambhulkar is about as skilled a concierge as they come. Captain Marek, like Capt. "Gus" on the Enchantment, is beyond description. Knowledgeable, personable, very visible, and obviously knows how to keep staff morale soaring (or at least give that impression). My observation was the staff's high morale was genuine with the captain often participating in activities WITH his subordinates and always visible to passengers, open to listening to their comments and suggestions, and even sharing his own personal background and interests. This seems to be a new trend on RCCL, previously I have seldom chatted with captains with the exception of the few occasions when we were invited to dine with them in the past. The most important comment (and probably the reason the "cons" of less than quality bedding and mediocre food choices will not need to be changed by RCCL), is: would I do it again ? In a heartbeat, in fact, I can't wait for next year's Bermuda trips FROM Florida to be published (was unable to book on board for next year) and am seriously thinking of books not one, but two dates for this same cruise itinerary. Read Less
Sail Date August 2014
I read some of the reviews after I booked the cruise and was a little nervous due to the amount of negative comments on this ship. But my fears were needless because the cruise ship was wonderful. We had a balcony room and was amazed at ... Read More
I read some of the reviews after I booked the cruise and was a little nervous due to the amount of negative comments on this ship. But my fears were needless because the cruise ship was wonderful. We had a balcony room and was amazed at the storage capabilities, we didn't even use all the shelves provided. But I do agree with some of the critics the bathroom left a lot to be desired. I am a petite person and the shower was small even for me. And not providing soap and shampoo was tacky on Royal Caribbean's part. The staff was a big positive, they were helpful, friendly and polite. The staff in the buffet dining room went beyond what was expected. They refilled beverages which was unexpected and if they were out of a idem they would bring it to you. The buffet was a pleasant experience, usually I try to avoid it due to the crowds and it always seems like a free for all. This buffet was not like that, I don't know if it was because of the way it was set up. There were not as many stations but a lot of room in between the different food station. I found there were plenty of choices and the food was very good. I was only there for lunch though. We mainly ordered breakfast in the room or went to the dining room. The dining room was a pleasant experience, our waiters were very efficient and knowledgeable of the menu. We found the food delicious and there was maybe one night out of ten that there was not really anything on the menu that appealed to us. They had the everyday items on the menu so we just ordered off that. We did not try any of the specialty restaurants like we normally do because we enjoyed the food in the dining room we really didn't see the need. I know there were several negative comments about the quality of the food but that was not our experience. We did not do any of the excursions, we like to do our own thing. Unfortunately it was raining off and on in Bermuda, so our plan for enjoying St George and the beaches didn't happen. We ended up hiring a private car and touring the island which was enjoyable. We had planned to take a water taxi to St. George and then hire a car but the water taxi's were not running on Saturday. I had checked the schedule on line but apparently it was not up to date, so that was a surprise. I had been to Charleston before and was really looking forward to it, but it was a mixed experience for us. One thing we enjoyed was Royal Caribbean had a guest lecturer named Sandi on the ship to talk about the history of the ports we would be going too. We went on one of the horse and buggy tours and because of Sandi's talks we got so much more out of the tour, we were able to look for subjects she had included in her lectures. The negative part of the experience was the free trolley, I had read about it on line and thought it would be a great way to get around Charleston but I guess it's true you get what you pay for. The trolley is run by volunteers so you never know when it is coming, you are packed like sardines so you cannot see Charleston when you are riding from point to point and the stops are hard to figure out. Also I could not believe how rude the fellow cruisers were, there would be a line at the stop and as soon as the trolley came the people at the back would rush to the door. The ship was clean, decorated nicely in a classic way and well staffed. The theater was small which made it hard to see the show's, the only way to get a seat was to arrive at least 30 minutes ahead of time which we were not willing to do so we did not get to see many of them. The big negative for us was the way they treated passengers that were not "gold club". Royal Caribbean made you feel second class, we kept joking we were steerage. We were joking but it left a bad taste in my mouth and I will hesitate before I book another Royal Caribbean cruise. We are experienced cruisers with over 25 cruises but I am not beholden to one cruise line and will not be. I'm not saying I will not book another Royal Caribbean because other than that it was a great cruise but if another line is available for the time and itinerary I am looking for I would probably choose them. Read Less
Sail Date August 2014
I think it's important that we look at both the good and bad of Vision of the Seas. Good 1. Embarkation was a breeze, got there at about 11, and no real issues. 2. Oceanview on deck 2 forward was comfortable to two, and well ... Read More
I think it's important that we look at both the good and bad of Vision of the Seas. Good 1. Embarkation was a breeze, got there at about 11, and no real issues. 2. Oceanview on deck 2 forward was comfortable to two, and well maintained by Victor. 3. Ship appeared in good shape after renovation. 4. Some of the shows were great, the ventriloquist was so funny, and the man of many voices was also a riot. 5. Bermuda was a incredible. 6. History professor from Auburn was incredible, attended each of his presentation. Wonderful 7. Met some of the friendliest cruisers I have ever encountered. Enjoyed most people we encountered. OK 1. Food was usual cruise dining, we ate at 6:00, but service very slow, we were usually the last one out of the dining room. 2. Limited closet space. 3. No shampoo or lotion. 4. Did not even get off the boat in the Bahamas. 5. Crowded, I think the ship was full. Hard to hunt down table in Windjammer. 6. Try to get a bite to eat late at night?? No 24 hour option. 7. Part of Promanade Deck was closed. 8. Charleston, great stop, just did not see much. 9. Solarium full of chair hogs. Not so Good * Note, I missed a step walking in a dark area between art display. Went to clinic on boat, doctor x-rayed and said not broken and to exercise it. It hurt so bad spend the next day in ER in Charleston, was broken so I spend the rest of the cruise on narcotic pain killers and muscle relaxers in a sling. This my taint my opinion so take this into account. 1. Must replace burnt out LED lights on steps. 2. Disembarkation a ZOO, since most were from Florida most elected to walk off at 7:15. Broken are made no difference when trying to get by. 3. The production shows were poor, to be kind. Also had to leave Jersey Boys how since they really were not that good. 4. Customer Service full of lip service, the only thing we saw was for a ruined cruise was $250 ship board credit. Said they would give us certificate for two of the ten days, on a future cruise, and we would see it in our cabin before we left. ($175) Nothing appeared. I was hoping they would pay my out of pocket expenses, but Customer Service on land was not very open to that idea. I'm out over $1200 to date. Warning: Be very careful walking around this ship, there are many hazards. I was not the only one injured. They also asked us not to discus this with anyone. :) 5. My injury really prevented my from enjoying many things on the boat, spa, pool....   Read Less
Sail Date June 2014
My wife and I have 30 cruises under our belt. This 10 day cruise to Bermuda ranks near the bottom. There were good things on this cruise but mostly bad. Embarkation was very smooth and luggage was delivered quite promptly. My wife needs ... Read More
My wife and I have 30 cruises under our belt. This 10 day cruise to Bermuda ranks near the bottom. There were good things on this cruise but mostly bad. Embarkation was very smooth and luggage was delivered quite promptly. My wife needs a feather pillow to sleep on. Our room steward was nowhere to be found. We called housekeeping and they delivered another foam pillow, We complained and a feather pillow magically appeared. Our steward never showed up for turn down so we could not ask for ice. Our suitcases, the same ones we have taken on our last 15 cruises, wouldn't fit under the bed and took up half the space in our tiny cabin. The bathrooms were so small that you could not wash your hair in the shower unless you turned the water off. The faucet in the sink provided a little trickle of water and it took forever just to wash your face. Is this another cost cutting scheme? We have never had so many fights in an attempt to get fed on a cruise ship. We had my time dining. The first night we waited for 15 minutes to be seated. No big deal. The next night we arrived at the dining room at 6:15 and were told there will be no more tables until 8:30. I asked the host whether it was my time dining or your time dining. I was furious to have to wait 2 hours. My wife asked to see the manager. He said I am the host you can deal with me, We insisted upon seeing the manager. It seems that if you're a party of 2 or 4 you automatically get a table for 2 or 4. On other cruise lines,including Royal, the host always asks if you want to share a table. On the Vision that is not done. We finally got the manager and my wife pointed out that there are open seats all over the dining room. Tables for 6 were being uses for parties of 4. The manager brought us over to a table in back of the dining room. The first sea day we decided to have breakfast in the main dining room. We are not big fans of buffets and the Windjammer is a really bad one. There is very little selection and the odor there is just horrible. We were seated at a table in the diamond section and waited and waited to be served. No one asked us to place orders for coffee or juice, and no pastries were offered. After a while, everyone at the table got up and helped themselves to items from the cold buffet. Finally the waiters came over, when we were mostly done eating, and seemed annoyed at us. I drank my coffee after finishing my meal. On day 3 we decided to have lunch in the dining room. The doors opened at noon and we were there when they opened the doors. We were seated at a large table with our fellow cruisers. We placed our orders and watched as the table behind us who came in after us were served. After an hour of still no food I went to the supervisor and got a response of " we are very busy". That is not a response to a guest after an hour of waiting for lunch,. We left the dining room and went to the windjammer which had a bad smell of fish. We were so angry at the dining room staff that we asked for a meeting with the food and beverage manager. It took a day but we met with Mr. Kane who couldn't have been nicer. He listened to us and wrote down the names of the dining room staff we had confronted. He apologized and gave us a complimentary dinner at one of the specialty restaurants. The next morning at breakfast the waiter of the previous lunch came over to us to make sure we were treated well, The entertainment was really bad. The production shows were awful, The Unexpected Boys were the only show that was really good, The four seasons tribute was one of the best shows on any cruise ship. What is with a plate spinner and calling that entertainment? That was a real joke. The cruise critic meeting was delayed by 2 days and then the venue was changed to the Viking lounge which was not big enough to accommodate everyone, There was no room to meet and mingle, I did win one of the raffles so that eased the pain. We met some nice people and played a lot of trivia which we enjoy, As far as the entertainment staff was concerned, Magic Marvin and Casey were really good and nice, The Diamond cocktail hour was great every evening and we enjoyed our lovely server, Melina. The ship itself looked good and the public lounges were okay. The theatre has been redone and was a good place to watch a show. Too bad the shows were not watchable.. The ports were okay. We had a nice day in Charleston visiting the Boone Hall Plantation. It was 25 years since we were in Bermuda, We went to to the caves for the Saturday, One thing though. Royal tells you that you will be in Bermuda for three days, Really? We dock at 8:00 P.M, have a full day on Saturday and then have to be on board at 2:30 on Sunday, That is a day and a half at best, We have been to Nassau too many times to be impressed, Coco Cay is a lovely island but unfortunately the weather that day was not good, All in all on scale of 1-10 we would gave this cruise a 4. I will not go on this ship again, I enjoy the mega ships and the next Royal cruise will be on one of them. Read Less
Sail Date June 2014
Embarkation was a snap and rooms were ready 1:00 p.m. Luggage came promptly and our room steward was there to greet us soon after we entered our room. Our first impression at lunch in the Windjammer was a clue to changes that have been ... Read More
Embarkation was a snap and rooms were ready 1:00 p.m. Luggage came promptly and our room steward was there to greet us soon after we entered our room. Our first impression at lunch in the Windjammer was a clue to changes that have been made to save money. Usually, upon boarding any cruise we are offered an impressive steamship round of beef at the carving station. This time, and I'm not making this up, they were carving a meatloaf. So much for cost cutting meals. Windjammer breakfasts were terrific, with a large variety of well prepared items. The only missing item was English bacon that we've recently enjoyed on many cruises. Windjammer lunches were a mismatched medley of unidentifiable ingredients with clever names. Desserts were generally good. Windjammer service was excellent, especially due to the efforts of Alex. Waiters obviously like working for him. My Time Dining is misnamed. It should be named Their Time Dining because, even with reservations, they had difficulty providing a table for us. We agreed to share and finally agreed to arrive 30 minutes before our reservation and seating was slightly improved. There was a major computer problem where many, if not all, seating assignments were lost so the first night was even worse than usual. We expected to see big improvement as the cruise progressed but there still seemed to be a disconnect between available seats and the entrance staff. The Dining Room food was reasonably good, but limited in variety and service was generally slow. We think this was not the fault so much of the waiters but the galley could not keep up. Desserts were especially slow coming out and one night we just gave up and left. Cabin 3652 is to be avoided. It appears to be located under the Dining Room but actually is under the galley, specifically the bakery. They bake all night long sending loud crashing noises into our room from above. Mysteriously, there is a two hour period of silence between 1:30 and 3:30 a.m. but two hours of sleep per night do not make for a good vacation. After the second sleepless night we moved to another room at 6:00 a.m. This room is suitable only for deaf guests. Entertainment was disappointing with the exception of The Unexpected Boys who were the best we've ever seen aboard ship. The production shows were amateurish with a lot of off key singing and shouting. We also don't consider a juggler spinning plates, nor a ventriloquist, to be good shipboard entertainment. The Vision's Captain was highly visible and seemed to truly care that her guests were having a pleasant experience. We would see her in the Windjammer line and once saw her invite a couple from the long waiting line in the dining room to join her for dinner. It's a good thing she did not need a reservation. The Diamond lounge experience was excellent. It was well managed with plenty of waiters and unique hor d'oeuvres. We had a very enjoyable taxi tour of Charleston and an interesting glass bottom boat tour in Bermuda. Disembarkation was smooth at 8:45 a.m. Read Less
Sail Date June 2014
Overall the ship is attractive and the Centrum area very attractive. The food was generally good (not very good, but good) and I enjoyed the quarter mile jogging track on Deck 10. Embarkation and Disembarkation were as smooth as we've ... Read More
Overall the ship is attractive and the Centrum area very attractive. The food was generally good (not very good, but good) and I enjoyed the quarter mile jogging track on Deck 10. Embarkation and Disembarkation were as smooth as we've ever experienced, but ship has a number of negatives though that detract from the experience. While there are a lot of nice interior seating spaces to have a drink or relax, overall the ship had a crowded feel. Unless you got to the theater at least fifteen minutes ahead of showtime there were no seats available. The exercise facility was fairly small and heavily used. The restaurant service was very hit or miss. Some of the wait staff were excellent and some appeared to be clueless. An overall lack of consistency and training were apparent. In general the staff appeared to be harried. The Anytime dining for the first several nights was by far the worst we'd experienced on any cruise. Even with reservations the first night it took 45 minutes to get seated. The next several nights were better but still bad. One night after being seated it took 30 minutes to get our appetizer and over an hour to get our main course. We were somewhat perturbed that between 3 PM when the Windjammer closed for lunch and 6 PM or so when it opened for dinner the only place to get a snack was the Park Cafe, which had a limited selection. The same holds true for after 9 PM. How hard would it be to keep part of the Windjammer open and at least have some cheese, crackers, and other light snacks available? Lastly, while our ocean view cabin was bit small it was adequate; the shower, though was the smallest I've ever encountered on any cruise ship. I'm a trim guy at 150 pounds but felt cramped. I don't see how a large person could even fit in to it. It was literally the size of an old phone booth. Lastly, the bath amenities (actually amenity) consisted of soap. I can understand the lack of lotion or conditioner, but not even any shampoo! Come on RCCL, that just smacks of cheap.   Read Less
Sail Date June 2014
This was our ninth cruise overall, our first time with MSC. We cruised previously with Celebrity, Princess, Royal Caribbean, NCL, Carnival, and Holland America. After reading the reviews, we embarked with low expectations. Since we ... Read More
This was our ninth cruise overall, our first time with MSC. We cruised previously with Celebrity, Princess, Royal Caribbean, NCL, Carnival, and Holland America. After reading the reviews, we embarked with low expectations. Since we live in South Florida, getting to Fort Lauderdale was no big deal. We arrived at the Port Everglades around 11:00 AM. Embarkation was slow, but painless. MSC says they are in the process of rebuilding terminal 4, but we hear the MSC Divina is taking the Poesia's place and is sailing from Miami. Once on board, we were greeted and provided with a small life jacket for our 16 month old daughter. We went our room which was very clean, and well maintained. Our room was a superior balcony room on deck 12. While in our room, we met our room steward, Juliette. While many aspects of this cruise did not live up to our expectations, Juliette was well above our expectations and continued to impress us throughout our vacation. The ship itself was very well maintained and absolutely beautiful. Crew was observed throughout the ship relentlessly cleaning the brass, glass, floors etc. Service - Service was VERY slow in the IL Palladio dining room. Water was only filled once a night and you would have to ask the waiter several times in order to get more water. It was faster for me to walk up to the buffet and get my own water. My daughter has a dairy allergen which we notified our waiter. Every night we reminded him of the allergen yet he continued to bring dishes with cheese. One night our waiter argued with my wife after we asked for pasta but instead received rice. The waiter insisted the rice was pasta but then admitted they did not have pasta. My mother in law has mobility issues and needed a wheelchair to navigate the ship. With a baby and wheelchair, my wife was pushing her mother back to the room. Three crew members watched as my wife attempted to move the room steward clean supplies from the hallway that blocked their path. One crew member walked by and did not stop until my wife asked if he could help. His response "Am I supposed to help you?" The staff members for the most part were very unwelcoming. The only exception was the treatment provided to my daughter. All staff members went out of their way to help my little one in any way. I think the dining room staff was trying to do their best but it was evident they were understaffed and overworked. One word to describe the service on MSC is disorganized. Dining: MDR -- Food was mediocre at best and service as stated earlier was horrible. Desserts were by the far the worst I've experienced on a cruise line. The pasta with meat sauce would have been better done by Chef Boyardee. The steak on the first night was the only good steak on the entire cruise. We showed up late one night for dinner as my daughter was having a tough day. The matre D approached us and said that if we are not there on time that we would not be served. My wife tried to explain the him that we did not want our toddler to disturb others and his response was " I don't need an excuse." Room Service -- Did not use. Buffet -- The selection was great but again most food was mediocre at best. The exception was the chicken wings, pizza, and hamburgers were really good. Pools - The pools were nice and the hot tubs were very relaxing. The pool decks were busy on sea days but we always managed to find a place to settle down. Entertainment - The entertainment range really never changed. The themes changed but the acts remained the same; Dancers, and singers in a different costumes. The acrobats were outstanding and talented. On this cruise, we found ourselves very bored. There was a lack of activities during the day and very few venues for entertainment. Sure there they hard their bars, but they had the same singers every night. One of the singers who played the guitar sang the same songs every night. Cobus was a good cruise director and should go places with MSC. Announcements - The only announcements were the imperative ones and yes in many languages. The shows always started with an explanation from Cobus who speaks English and a translation from Anna Warner in multiple languages. It never bothered us but many people became annoyed with the multi-lingual announcements. Fellow Passengers: There was an older crowd but all were very respectful. Most passengers adhered to the dress code of the gala night. Ports : Nassau -- Not a big fan but it was a relaxing day. Bermuda - Self-tour. In Bermuda, we bought the ferry/bus passes, and they were the best way to get around. We hired a taxi driver in Hamilton who took us the aquarium for my daughter. The aquarium was beautiful as was the entire Island. Embarkation: This was the slowest and worst I've seen in nine cruises. Again, MSC was very disorganized. We were supposed to be off the ship at 930 AM but did not get off the ship until 1100 AM. Caution: The elevators did not give much time for ingress and egress. There were multiple passengers on board who received injuries from the doors closing on them. My daughter's hand was one of them when her hand got stuck in the door. Thankfully the extent of injury was minor but some passengers were not as lucky. While the experience was not as bad as some of the reviews we read, it was clearly not up to the level of any of our pervious cruises. This was a destination cruise as we always wanted to see Bermuda. The cruise was adequate but I do not see us using MSC for our future cruises. Read Less
Sail Date April 2013
Since both my husband and I are seasoned sailors, we tend to prefer smaller ships; however, the price for a trip to Bermuda was right so we decided to go on this cruise. Let's start from the beginning! Processing of passengers at ... Read More
Since both my husband and I are seasoned sailors, we tend to prefer smaller ships; however, the price for a trip to Bermuda was right so we decided to go on this cruise. Let's start from the beginning! Processing of passengers at the terminal proved to be a somewhat slow process in what felt like a huge warehouse facility. Photos were taken for I.D. purposes, then we hurried up and waited in rows of chairs to eventually hear our "boardingn number" called. Once on the ship itself, we found it to be a beautifully appointed ship and very clean. Once in our cabin and ready to unpack ou clothes, we found that there were some missing hangers (the type that clip into a ring on the rod). I called down to housekeeping asking for additional hangers and was informed we'd have them shortly. Meantime, we doubled up our clothes on the existing hangers. Several hours later (we boarded about 2:00 p.m.), and after dinner and evening show, we still didn't have the hangers. I called back a 2nd time and was told "Patience Madame". I thought 7+ hours was being patient. Called again the next day (3rd call) and was told we'd have the hangers shortly. Again, no results. Found our cabin steward who got us hangers within minuts! I give high marks to our cabin steward who took excellent care of us during our trip. Because of work being done on the dock area in Bermuda, the itinerary was changed so that we went to Naussau first. As a result, we only spent 2 days in Bermuda as opposed to the original 3 days we were to be there. Upon arrival in Bermuda, ship had to anchor and tenders used. Seas were rough and several individual were injured. I must commend the crew as they did a tremendous job of helping passengers on and off the tenders. Dinner... our dining room steward was wonderful with the exception of one thing only. When I asked for a glass of Cabernet-Sauvignon to go with my rack of lamb, I was told that the wine was a white wine, and not red. This was such an unexpected piece of information that I just decided to order Merlot instead. I can only assume that the steward thought I had ordered Sauvignon Blanc. Menu selection was excellent but food was usually served lukewarm - never hot. Breakfast and lunch in the Cafeteria were sheer bedlam! Finding a table was akin to looking for a diamond in shag carpeting. Unless one got there before the serving stations were open, your chances of finding a table were very low. Consequently, we started going to the restaurant for lunch and breakfast... at least we were led to a table with available seats there. Service was another issue though. Menu options were more limited and food was tepid at best. One morning, I asked for a mushroom omelet with 2 links of sausage and got scrambled eggs with bacon! Communication was a problem. If we asked about something which was not a familiar word to the crew, we got a shrug as they walked away. Back to the Cafeteria... on the PLUS side... the salad bar was excellent. The caliber of entertainment was superb! Unfortunately, in order to get a seat, we had to line up 30-45 minutes ahead of time. The balcony was not the answer either as there was a bar at eye level so that we had to sit forward on our seat in order to see above it or scrunge down in your seat to see below it. The variety of lounges provided good variety of music from ballroom to latin and classic. We enjoyed ballroom dancing several evenings and a quiet cocktail in one of the quieter lounges. Some of the staff was borderline rude on a couple of occasions that we witnessed. Once was in the library where 2 male staff membes were doing an inventory of the books. One lady found a book she would have liked to read but access to the book was unavailable (doors were locked). She was informed in a less than diplomatic manner that an inventory was being conducted. No smiles, no "I sorry"... just very abrupt reply to her query. There was a lot of activity in the pool area. My husband and I did find a quiet spot at the stern where we were able to relax and read our books without all the noise and activity. The crew did a wonderful job of entertaining those passengers who wanted to participate in a wide variety of programs. Some passengers complained about the fact that announcements were made in several languages but I didn't find that to be a problem as, if I missed the announcement in English, I could then catch it in one of the other languages as I speak French and Spanish. Overall, the bottom line is, would we go on the MSC Poesia again? Answer... it depends on the itinerary and price but we do prefer smaller ships (350 passengers and less is our preference). No long lines and better service since there are fewer passengers. Read Less
Sail Date April 2013
I am going to start with the good things we found on this ship. It was absolutely beautiful! The lounges and sitting areas and the dinning rooms were really very nice. There was always someone cleaning the brass railing. We were on the ... Read More
I am going to start with the good things we found on this ship. It was absolutely beautiful! The lounges and sitting areas and the dinning rooms were really very nice. There was always someone cleaning the brass railing. We were on the 12th. deck and had a balcony. The room was about the same size as most but the storage area was really nice with lots of drawers. They had real Italian Gelato that was scrumptious but it cost extra! That's about all I can say! We have sailed on Holland America, Celebrity, RC, Norwegian and Carnival. To date this was by far the worst cruise we have ever been on. Here's why: First day on ship: No one to greet you, had to find your own room which we have had to do on other ships but there was always someone to greet us! No hand towels in room, when asked why, the answer was " We don't have enough to go around until the laundry is finished" Are you kidding me? Glasses in bathroom were dirty.Lipstick was on them! Yuck! The rug in our cabin was not vacuumed, there were crumbs all over. No ice and when we asked for some no matter when our request was ignored.When they did fill the ice bucket it was only half full! The paper place mat under the ice bucket and glasses was very dirty, looked like it had been used for lots of cruises. The soap pump in the bathroom (they don't use bar soap ) was not working, we pointed it out to the steward and he just replied it was clogged up! Did nothing to fix it and we did not have hand soap the whole trip. The first night I got into bed and sunk down about a foot. There was a very large indentation on the mattress. You can see the way the mattress is sagging but when one tries to sleep on it, it gave way to a deeper level. The night was not a good night..no sleep and in the morning lots of pain as I have a hip problem and sleeping in a hole was not fun! I went to the desk and told the lady that I had a problem with the bed, I asked her to either give me a new mattress, new room or refund my money. I had a new mattress within the hour, and one would say "wow that is great service, but I say no it is not....that old mattress should have been removed before they sold the cabin to us! I have never seen pillows like the ones we had....filled with little pieces of foam, they were flat and lumpy and smelly. The sheets were old looking as was the blanket. I felt like I was at a Motel 6. The towels are not nice and soft, but rough and old. Some days we got one washcloth, other days we would get two, sometimes no hand towels only to have the steward rush in and give us some right out of the dryer! When we left our room and returned the glasses always looked like they had just rinsed them out. They never looked clean and sparkling like on other lines. The TV had only 2 channels in English...CNN and one other. The rest were in different languages. Movies were not free as on other ships who have DVD's in the room and DVD rentals that are free. It cost $8.00 to see a movie. The info on the ship lacks a lot, you get the newspaper but I searched all over for how much the Internet cost and never found it. No one in the cyber room to help. We had to search to find the Gelato, it was never mentioned in the daily newspaper. The Gelato was great but it cost extra. I found it very interesting that all the shops on this ship were high-end shops. They were very quiet, not too many people wanting $250.00 purses! There were no $10 gifts except for one day on the pool deck they had a sale...if that is what you want to call it and they had a bunch of $10 watches. Room service was very slow sometimes our room would not be made up until after lunch. It looked like they had way too many rooms for each steward. On other cruises we have always enjoyed breakfast in our room but the menu was so bad that we gave up and said we should just go to the buffet. The selection for the breakfast was milk, yogurt, tea, bread,rolls toast, Rice Krispies, Muffin, Brioche, Fruit juice, Coffee, Hot chocolate, Rye bread, Corn Flakes, Muesli, Croissant,Jams, butter. Muffins were day old and dry!Toast was ice cold, butter would not even melt! The breakfast buffet was the same every day....boring. The beverage areas were always lined up and often they ran out of coffee??? Who runs out of coffee? I have never seen this happen on any line! The iced tea was the same at lunch often there was no ice tea or no ice! The staff in the buffet were as friendly as a snake...they never made eye contact. It was always noisy and crowded. Hard to find a seat many times and the isles were narrow so people had a had time carrying food to the tables without running into someone else. One of the worst things I noticed was that the hand sanitizers were sitting off to the side of the doorways and most people did not even use them. It was a self serve buffet, so everyone touched the spoon handles, can you imagine how may germs were on those handles? The handles were ususaly sticky! We used a hand sanitizer at the table after we got our food so we could prevent from getting sick. I even saw a lady stick her finger in a roll to see if it was fresh and then walk away! Classy! The dinner was interesting, we sat at a round booth with out friends. There were eight total. The waiter never introduced himself, he was cold and indifferent. The silverware was not set up on the table other than a knife and a fork. No spoons...I saw many stirring their coffee with knives! If you ordered soup they would have to bring you a spoon! We spent time passing the dishes to the waiter from the back of the booth. That is not a good place to sit avoid it if possible! Water glasses sat empty, I like to have water with my meal but every night I ended up with an empty glass waiting for a refill.No ice ever in the water! The bread was served at the beginning of the meal and then we never saw it again, so if you like bread take two at the beginning. As for the food, it was bland and uneventful. Nothing to write home about. I have never had to add salt to my food on any cruise line except this one! The pizza was OK and they had hot dogs and hamburgers every day at the buffet, who wants those on a cruise? Did they think that is what Americans want? One day at the end of the lunch time I saw them covering the left over hamburgers with Saran wrap....were they going to serve them again? Many times it looked like they had used leftovers for the dishes and only people who have been on many cruises and good cruise lines would notice that. If this was your first cruise I am sure you would have a different idea of what it was all about if you have cruised a lot you will be very disappointed with this line as so many of my fellow passengers were! The coffee at dinner was old, as a coffee drinker for many years I know what old coffee tastes like! Disgusting! The desserts on this line are atrocious, I have never seen such poor choices! The shows were boring, same people doing the same dances and I mean the same moves but with different costumes and stage setting! The same lady singing and that got to be really old! They did have three acrobats but after seeing them twist themselves into unthinkable positions one time, it was enough but they were there every night! The Theater is beautiful and I mean beautiful...until you sit down and find out that all the seats are broken down and you feel like you are slipping forward. Very uncomfortable! They changed the order of our stops on the cruise and left hours earlier than we were supposed to out of Bermuda, we still don't know why. We were docked at Prince George Wharf in the heart of downtown Nassau. Once you leave the pier, you will walk directly into Rawson Square, which is the center of town. However, in Hamilton we docked at sea and had to tender into town, the water was so rough that we just stayed on the ship and saw many that did the same. They had some injuries due to the rough seas. They did not provide any info in the cabin on on the TV about the ports, so we had no idea what was there or how far the towns were. We got a letter telling us to be in the theater at 3:30 pm the next day because we didn't show up for the lifeboat drill...we were there...they just didn't scan us but they took photos of us! We reported to the desk that we were there and we would not be at the theater and we had photos to prove it! That night at 6 pm they moved dockside. The excursions were high priced and few and far between so we went out on our own. We visited Hamilton and took a ferry and a bus to the town of Saint George. I would never recommend Bermuda to anyone! What a dissapointment! The day we got off the ship we noticed that our color tag was at the end of the line. We had to get to the airport or we would miss our plane, so we just got up and followed the group that was going out at the time way ahead of the time we were supposed to leave. There was no problem and we got right out and made our flight. Had we waited until our color was called we would have had a big problem! One thing I thought was interesting was that the waiter who had never introduced himself, treated us with indifference the whole time and even pushed my husbands chest back from the table so he could put the napkin on his lap the last day of our cruise,( the only time he placed the napkin on our lap) had the audacity to ask us to give him an"Excellent" report on the card they left in our room. So all in all would we ever go on MSC again? Not in this lifetime, there are too many other lines that are far better and the cost is the same or better! I am not a cruise snob, but money is hard earned and when one looks forward to a nice relaxing cruise for a year and then it is this awful well what can I say? They need to take some lessons from HAL or RC....now those are real cruise ships the care about their customers. If you would like to see some photos I took go here:http://cruisereviewsbysharon.blogspot.com/ Read Less
Sail Date April 2013

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