3 Helpful Votes
Sail Date: April 2019
Chose this cruise based on dates (need specific dates when traveling with teachers and kids), ship, and cost. We also looked at Allure and Rhapsody. Rhapsody was too small and not enough for the kids and Allure was more expensive. We ... Read More
Chose this cruise based on dates (need specific dates when traveling with teachers and kids), ship, and cost. We also looked at Allure and Rhapsody. Rhapsody was too small and not enough for the kids and Allure was more expensive. We traveled with three families total (6 adults and 6 kids, ages 7,8,9,9,10,12). We all had interior rooms on deck 8 (8445, mine, 8457, and 8469). Rooms we as to be expected, small yet manageable. I was actually pleasantly surprised how easily 4 fit in one small room. Before we got on the ship we stayed in an Airbnb in Weston, FL. It was nice to be away from the Ft. Lauderdale and Miami crowd. We went to Everglades Holiday Park and enjoyed seeing gators in their natural habitat and the kids each got to hold a baby gator. Embarkation was as expected. Lot of traffic getting to the Port. Once in, the lines weren't too bad. Dining in the Main Dinning Room was great. We signed up for My Time Dinning and made reservations for the whole week. This ensured that we had the same wait staff, but weren't restricted to eating at 5:30 or 8:00. Our nightly reservation was at 6:00, except on one night, which was 8:00 since the ship didn't leave port until 7. We had two in our party with allergies (gluten and dairy). Our wait staff did an excellent job of making sure we were able to order what we wanted and have it prepared to suite our dietary needs, even if the menu did not indicate it to be gluten or dairy free. The wait staff also did a great job with the kids. They gave them different logic puzzle to figure out each night. It kept the kids entertained quiet. Dinning in the Windjammer was a little less than I expected. Our last cruise, in 2017, had a whole section of gluten free options (sandwiches, cookies, desserts, pastas, etc) but Adventure only had 1-2 breads and 1-2 desserts. I was told I could ask anyone wearing a white shirt to get special orders of GF, but because my allergy is not severe I just picked things I knew to be GF and didn't bother with asking. Kids club was hit and miss. The two youngest loved kids club and asked to go back repeatedly. The middle three did not care for it, saying the activates were too "baby" and they didn't have the option to sit out. They only went twice. The oldest was in a group by herself, but was able to go to the middle age club, when they went. For the most part the activities and entertainment were excellent. There was not a Broadway show, as there is on other RC ships, but the shows were good nonetheless. The Fire and Ice show was great! I am always amazed all they are able to do on such small sheet of ice. My biggest complaint of the cruise was the "Sexiest Man Competition" held at the main pool in the middle of the day. This was completely inappropriate to have in front of children. The men were conducting lap dances to receive the title of sexiest man. Even when I had my kids stop watching and go back to swimming the competition was broadcast on the big movie screen for all to see. RC really should have put a stop to the crude behavior, but instead they were encouraging it. Read Less
3 Helpful Votes
Sail Date: April 2019
We like the six night itinerary, long enough and we like having a weekend day to get ready and day to recover before back to work, so leaving on Sunday and back on Saturday is perfect. Embark day was very smooth, The ship is beautiful, ... Read More
We like the six night itinerary, long enough and we like having a weekend day to get ready and day to recover before back to work, so leaving on Sunday and back on Saturday is perfect. Embark day was very smooth, The ship is beautiful, big but not humongous and easy to figure out after a day or so. We had an inside cabin on deck 7, plenty of space for the two of us, we’re boaters and we like the real “boat” feel of an inside cabin but it might not be for everyone. Our cabin steward was very sweet but there was a bit of a language barrier that we haven’t had before. We had a bit of a mixup with our dining, we had chosen main dining early when we booked months ago but all of a sudden when we got our sea passes (which you don’t get now until you go to your cabin) they said My Time Dining. So we had to kind of push to get a table for two in main dining and didn’t get that until the 2nd night. They worked it out for us but it shouldn’t have happened and we missed out on a night at our “real” table. We moved on though and it was fine. Our servers there were very good, Nidia in particular. The food was good, some nights especially good. We liked the new sinks going into the Windjammer, very slick with wash and dry all in one, and much better than the constant antibacterial stuff that always feels so sticky, I’d rather wash my hands. We liked the Windjammer buffet for lunch and a couple of breakfasts, good food, nice variety. We spend lots of time outside and enjoy the deck above the pool. But geez, even though they really really try to tell people no saving chairs there are still so many people that do that! We never need to be right in the middle of things so we were always able to find chairs but you do see people wandering around looking for seats when there are so many saved and never used. It’s a selfish thing that never seems to change. In Cozumel we did the single rider ATV/Cavern swim excursion, very fun! We thought it might be slow riding but we were pleasantly surprised, they really let us fly! And the cavern was very cool, a literal bat cave which I thought would freak me out but our guides did such a great job of explaining it all that it felt ok to get in and swim. Great experience. I’m all over the place here, but we also really enjoyed the guy in the piano bar, can’t remember his name but he did a really funny little show. Disembarkation was made super easy by using a porter for our luggage. Our guy got our bags and somehow got us to the head of a very long line, it took us 15 mins from walking off the ship to getting into the parking garage shuttle! Money well spent on that one! Read Less
2 Helpful Votes
Sail Date: April 2019
My DH and I recently sailed on Adventure OTS. I know it is not the newest or the biggest, but it was perfect for us and for what we wanted to do on a cruise This was my 51st total cruise, and I am Diamond on Royal. This carries some ... Read More
My DH and I recently sailed on Adventure OTS. I know it is not the newest or the biggest, but it was perfect for us and for what we wanted to do on a cruise This was my 51st total cruise, and I am Diamond on Royal. This carries some nice perks which I will go into in a bit. As there aren't too many reviews for this ship, I wanted to share my thoughts We drove down the night before. We live about 3 hours or so from the port but I have learned not to arrive the day of. We stayed at the Embassy Suites and took a taxi to the port. As my DH travels we had points for the hotel and free rental car. So we rented a vehicle from Deltona to the airport in FLL, and then rented one for free to go home. Worked out great. We arrived at the port about noon, and we were on the ship in about 15 to 20 minutes. Since our room would not be ready until a bit after 1pm, we decided to just relax in the Schooner Bar and enjoy a couple of drinks. Once our room was ready we went and got our room keys and dropped off our carry on. We explored the ship a bit until it was time for Muster. Once Muster was finished, we went back to our room. Our suitcases were there so we unpacked. The cabin has so much storage space! We only used about half the drawers, and there were plenty of hangers in the closet. Our cabin number was 7618, which is a Hump Balcony mid-ship. Lots of room for the two reclining chairs plus a full size table. The bathroom was a bit smaller than some of the ships I have been on, but it was adequate and everything was good. Love the shower doors instead of the clingy curtains on some other ships! The biggest downside was the bed and the pillows. I would have been as comfortable sleeping on the floor! I cannot believe how hard the bed was and how flat the pillows were. Definitely a negative in my book.. The only other thing that annoyed me was the room was sometimes not cleaned until after 1:30 or so. As we like to relax in our room or out on the balcony, it was a bit of a drag. Not enough to make me upset the whole day, but enough to annoy me. We went on the cruise for some much needed R and R. We never got off the ship, and stayed on all week. Our days were spent in the Solarium, out on the balcony, in the casino a bit, or sitting on the Promenade. It was pure bliss. We had the Your Time dining, but still had a reservation for each night. I know it seems a little bit of an oxymoron to have reservations for dining on my time, but it worked for us. We sat at the same table each night with the same staff. Dinner was great every night, and took about an hour. Meals were brought out hot, my water glass stayed full, and I enjoyed my banana split for dessert each and every night. Breakfast was usually at the Windjammer, although we did eat in the dining room twice for breakfast. Lunch was always the Windjammer. It is spread out in a great way and there was little if any congestion or lines during the times we went. The Washy-Washy woman is a pure delight and always made me smile. The casino was very tight, and surprisingly not too smoky. I did not notice too many people who were smoking without playing. I am not sure if that is due to good policing by the staff or if less people are smoking. Diamond Perks: We used the free 8x10 photo, and definitely enjoyed the three cocktails loaded onto our Sea Pass card each day between 4:30 and 8:30. Since the drinks were available we never did make it to the lounge for pre-dinner snacks. We were also able to get off the ship a bit quicker since the Loyalty Ambassador was outside and saw us and two other couples who met with him during the week. He literally escorted us through the line and we were off the ship, collected out luggage, went through Customs, and in our car in about 30 minutes. My DH and I just looked at each other and said WOW! I am not sure if I covered everything, but if you have any questions I will try to answer them. We did go to a couple of the shows (don't remember the names) and they were very well done. I didn't keep the daily sheets as they are pretty generic in my opinion. Most folks dressed accordingly to the suggested dress, but there were a few in shorts and jeans on the more dressier nights. I don't care, but thought I would mention it since it comes up in discussion. My DH and I get a bit dressy, but we do it for ourselves and for each other. All in all it was just what we were wanting and needing, and except for the horrible mattress - a perfect cruise for us. Read Less
2 Helpful Votes
Sail Date: April 2019
Room attendant was subpar. Didn't clean room til mid afternoon and then would show up 930 or 10 in evening after we had gone to bed to clean second time. Cleaning also was not good. Everything else about cruise was excellent. We ... Read More
Room attendant was subpar. Didn't clean room til mid afternoon and then would show up 930 or 10 in evening after we had gone to bed to clean second time. Cleaning also was not good. Everything else about cruise was excellent. We were disappointed they did not have the parade on promenade deck. Our dining servers were great, always aiming to please. Offering second helpings, entertaining my grandson, inquiring if everything was ok and offering to get a meal to go if one of us did not show up for supper. Even ran up to windjammer to get strawberry kiwi water for us. We took 3 people who were on their first cruise and they are definitely ready to go again. Disembarking was handled better than previous cruises and we were off ship quicker than we had anticipated. We are looking for our 2020 family/friend cruise. It won't come soon enough Read Less
2 Helpful Votes
Sail Date: April 2019
Everything was excellent, except the casino allows smoking throughout. Many of us could not stay there as long as we would wish. The smokers also seemed rude and purposely blew smoke towards others. I don't know if it was on purpose, ... Read More
Everything was excellent, except the casino allows smoking throughout. Many of us could not stay there as long as we would wish. The smokers also seemed rude and purposely blew smoke towards others. I don't know if it was on purpose, or if they were just oblivious to the non-smokers. Coming from Florida where it is illegal to smoke in a public place, I was aghast that smokers had more rights than we non-smokers. Everything else was superior. Departure was easy and smooth; disembarkation was fast and smooth. I liked the Adventure of the Seas. This was my first time on her, and all was good. We had a small cabin, but it was clean, neat, close to the elevators , and Tu was a great cabin steward. Dining was fine. We ate in the Cafe' Promenade, Windjammer, and Sapphire restaurants. Food was very good, but I would have liked a larger selection of entree's. Our waiter and ass't waiter were among the best I have ever had. There were many activities and entertainment shows: nothing as grand as on the Oasis and Allure (no Broadway productions) , but we had good shows. The comedians were only average, but the singers and dancers were very good. Back stage tour was very interesting. The Company Men ( a male quartet) was excellent! I have their CD. They were quite the experience. Service was excellent throughout the ship. I love Grand Cayman, but did not book any excursions this trip. Costa Maya: I just explored and went shopping; then I watched the dolphins being fed and jumping. In Cozumel I took the tour to Chichen Itza. It was a lifetime goal and did not disappoint. Some on the tour did not realize that it takes most of the day to travel back and forth. We only had a little over an hour there, but I knew what to expect. I was not disappointed! I travelled with a friend. I would definitely go again. I love cruising. Read Less
Sail Date: April 2019
We wanted a longer cruise that was affordable, so we could choose some excursions. We enjoyed the hot tubs and the decor. Our cabin was perfect; fantastic location. except not enough room for my wheel chair.(The handicapped cabin was ... Read More
We wanted a longer cruise that was affordable, so we could choose some excursions. We enjoyed the hot tubs and the decor. Our cabin was perfect; fantastic location. except not enough room for my wheel chair.(The handicapped cabin was more expensive).Our room's caretaker was excellent. No room for improvement there either. She was a kind sweet young lady, very thorough. We even enjoyed chatting with her. The food was fantastic anywhere we went we were well accommodated in the DR.The main complaint we had was the constant loud music videos on deck, never any quiet time. We found this a bit distressing. Service was great all the way around with one exception, when I needed a break in the line at the cafe they would not accommodate me. I cant wait in line and I needed a snack.All the other food venues were closed. This was a concern. Outside this complaint the service was excellent.. Read Less
2 Helpful Votes
Sail Date: March 2019
One of the bigger ships but it never felt too big. Great staff and food! We were in a 1-bedroom grand suite which was amazing. Large room with plenty of space. Huge balcony. Well worth the money. Also gives you access to private deck ... Read More
One of the bigger ships but it never felt too big. Great staff and food! We were in a 1-bedroom grand suite which was amazing. Large room with plenty of space. Huge balcony. Well worth the money. Also gives you access to private deck chairs and a suite lounge with drinks and snacks. Overall a fantastic week - zero we could complain about. Embarkation was quick and easy...and the rooms were ready at the exact time they were promised. Always a nice touch. We ate in the main dining room every night - kids aren't foodies. The menu was diverse and the food was quite good. Never felt we were looking at the same choices each night. The buffet gets crowded but for a quick bite it was fine. Food choices were endless and well done. Excursions were a blast. We did a resort day in Jamaica that was incredibly relaxing. Jewel Runaway Bay - Highly recommend it although I wouldn't buy from the ship because the pricing was bonkers. We also did the stingray and reef experience in Grand Cayman - Don't miss it. The stingrays are everywhere and they're not shy. In Cozumel we went on the starfish sanctuary snorkel. This one required some swimming. It was a great excursion but you will put some work into it. Last but not least in Costa Maya we went to the water park. Kids loved it. Great park and perfect way to end the trip - we had done ruins and hikes on our last cruise so relaxation was the word of the day everyday on this trip. Read Less
3 Helpful Votes
Sail Date: March 2019
We recently returned from a cruise to the Western Caribbean with Royal Caribbean on Adventures of the Seas. We traveled with my daughter, son-in-law and 4 grandchildren ages 15, 12,10 and 8. The whole experience was fantastic. We first ... Read More
We recently returned from a cruise to the Western Caribbean with Royal Caribbean on Adventures of the Seas. We traveled with my daughter, son-in-law and 4 grandchildren ages 15, 12,10 and 8. The whole experience was fantastic. We first spent two days in Fort Lauderdale at the beach and took an airboat ride through the Everglades. We stayed at the Ocean Mile Motel which was an older place but very nice and within walking distance to the beach. The owner of the Motel was an awesome young man that made sure our ever need was met. We had rented a car at the airport and turned it in near Port Everglades which provided a shuttle to the cruise port. Once there we were able to board and I was surprised at how smoothly boarding the ship went. Shortly after being on the ship we were able to go to our stateroom which was very nice sized as we had two of our grandchildren in our room. The food on the ship was superb. Our waiter in the main dining was Roberto and he did above and beyond to serve us and meet our needs. Our first port was Falmouth, Jamaica where we did the Dunn's River excursion. I highly recommend this as it was beautiful and so much fun. The next day was Grand Cayman where we did a Dolphin swim and a trip to Stingray City both were so memorable for all of us and l will never forget the look on my grandkids faces as they petted stingrays. Costa Maya was next and we took a van to a beach area and had drinks at the Krazy Lobster 2.00 beer and 5.00 margarita's nice beach area with lounge chairs, and shopping near by last port was Cozumel and we used the Cozumel Activities just outside the port area who took us to a resort beach area where we could snorkel and swim for 25.00 a person which included the snorkel gear. Our driver was awesome and made sure we got back to the ship in plenty of time. The entertainment on our ship was fantastic; two different comedians, a Spainish gaucho who had a very funny, entertaining act, an ice show in the ice rink, great music and dancing by the cruise ship entertainers. My grandkids never lacked for things to do and they didn't even spend anytime in the kids programs which were plentiful. All in all would highly recommend it. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise due to date "spring break" and location. It was my son, 13yo and me traveling alone. We wanted something close to home and a chose a cruise since we wanted to stick to a pre-set budget so we pre-paid all ... Read More
We chose this cruise due to date "spring break" and location. It was my son, 13yo and me traveling alone. We wanted something close to home and a chose a cruise since we wanted to stick to a pre-set budget so we pre-paid all our gratuities, excursions etc. We had a few ship sailing options from Miami and Ft Lauderdale in the end we chose this ship because the itinerary was more interesting for my son and it was right on budget. We had no issues with arrival/departure or baggage delivery as we were local and had carry-on bags. We checked-in later in the day somewhere around 3pm so our cabin was also ready upon arrival. DINING- After unpacking and ensuring everything was ok in the cabin we headed out to the PROMENADE CAFE where we had an afternoon snack daily. They had a nice variety of food choices daily. The wait times here varied based on time of day, but was fast moving and fortunately we never had an issue finding seats (time of day we went, I guess). The only critical feedback is that the bussing was slow and there was no area for one to self bus thus giving an unkempt look and presenting issues with seating. COFEE BAR - Adjacent to Promenade Cafe - wait times can vary, busier during morning hours. Service was good and coffee was good. I recommend buying the Coffee Pass which allows you up to 15 premium selections throughout the sailings (note; Fraps count as 1). MAIN DINING ROOM - This is my pet peeve. We booked this cruise in advance, as I stated just my son and I traveling, we confirmed MAIN Dining 8pm and Table of 6 - we wanted to meet and socialize with other cruisers. First evening on our way to dining room we come to find out that we now have MY TIME DINING When did this change? Why weren't we told? Everything, all of my documents, which I had with me, even at time of online check-in when I verified dining again we showed dining noted as Main Dining 8pm Table of 6. So here we are 1st night, having to make a tedious long line for dinner, we are finally seated near 9pm and in a Table for 2 - this is all they can give us they said. The waiter Brian, not great, mediocre. The assistant waiter, Charmaine, was graciously charming and all smiles, happy to serve, she made up for what Brian lacked. After our first nights dinner we spoke to the Maitre'D to discuss our dining mishap, he was not able or willing to honor my confirmed dining preferences, all he could do was book us reservations for 8:15pm the remaining of the week for the same TABLE OF 2. Next day, I went to guest services to see about getting this changed, and again they said there was nothing they could do. So please be ware, and when you check-in at the Pier immediately review your SEA PASS for dining accuracy, unfortunately, I failed to do that, lesson learned! To make matters worse, Charmaine, unfortunately, was sick most of the week so we were left with back-up assistant waiters and the boring Brian who it seemed was always rushing about, we were fortunate to get her back on our last night. We made the best of dining, and friended our neighboring tables of 2, together we had an informal table of 6, ha! It is however funny and sad, that each evenings conversation included a discussion of the "service" mood for the evening. The first parties would warn the others of what to expect. All of us also felt rushed at dining. As the evenings went on, I connected the dots and associated this "rushed" sensation to the MY TIME DINING, of course it makes sense, you have tables coming in (of all sizes) at all times, the wait staff is going crazy and unfortunately not able to give their full attention equally to all, or is it that the quiet, bashful table of 2's get lost amongst the bigger and louder parties? That said, I don't recommend My Time Dining to anyone, instead, on the nights you need flexibility visit the WINDJAMMER CAFE, here we found the service and the food options EXCEPTIONAL, even at peak morning hours. Oh before I forget, food quality in the Main Dining room was as expected it was good with great variety from night-to-night. SHIP - Overall it was fine. Few things I would like to mention. The running deck is on the main pool deck, if you are a runner you need to come out here early when not crowded or go and use deck 4. Seriously why do cruise lines always do that? Place the running deck on the most crowded deck and often times windier deck too. The gym was very good. I used it daily. The equipment was in good condition and gym goers wiped after themselves and re-racked weights. I didn't partake in classes, but I did use the treadmills, ellipticals, rowers, free weights and some machines. I didn't visit the casino or bars or shops, so cannot speak to them. Pool/Towels - In my opinion they should have more than 1 towel station, it is located on the main pool deck in a very crowded area. If you are lounging in the upper decks you need to go down 2-decks to get/return towel. Another station, even if only part of day, would I think benefit cruisers. ACTIVITIES- FREE Recreation on board was fun, there was putt-putt, ping-pong, sports deck, rock climbing & slides. With regards to the sports deck and ping-pong, there are lots of hoarders that will take the ball and keep it for a very long time, we only got to use the basketball 10-minutes before the teenagers ran us off the court to play a double court game. For ping pong we often had to wait 30+ minutes to get a table as the unsupervised kids would just keep playing and other kids would keep joining. I think that RCCL can do much better, maybe require guests to check-out the SPORTS equipment and provide a sign-up sheet this way EVERYONE has a chance. I can tell you when my family had the ping-pong table we would play one-game and then share with any other family waiting. We would play one game, they would play one game, then winners would play each other. I didn't see enough of that, very disappointing. The slides were fun, I would go later in the day when the wait time had dropped off. We did not partake in rock climbing, when I remembered it was there, it was too late they were closing up and it was last day of sailing. We did not partake in surfing as that involved an additional fee and well we live in Florida and travel to Southern California yearly. TEEN PROGRAM - I was looking forward to this, but was disappointed. My son is shy, he is an only child, quick to make friends with Adults but with other kids he needs a little more time, so the couple of times I did get him to the Optix lounge there was no one there. It seems that most of the teen activities are un-supervised, there was a calendar of events but not too much explanation of what the events were, so when we went around to inquire no one could help us. The other teens seemed to be traveling with large families and groups so they had the advantage, I really recommend that cruise lines maybe offer SINGLE FAMILIES or FAMILIES in general a couple of social meet/greet nights, they do this for target markets which included the older teens 18-21, Adult Single Cruises, LGBTG and others. TRIVIAS and misc activities were fun but some hosts were better than others. Seriously if you have a Harry Potter Trivia make sure the person running the show has seen the movies and knows how to pronounce the questions. CABIN- We booked the lowest inside cabin available at the time and I was very happy with our cabin and our service. We were assigned a cabin on deck 6 overlooking the promenade. Our cabin attendant was friendly and brought us ice daily. We unfortunately only received a cabin towel animal on the last night :-( EXCURSIONS- We pre-booked our excursions, they were as to be expected. The tour providers were all great and kept to schedule. The only feedback here was the towel service. You have to get your towel before leaving and it wasn't clearly communicated how/where. Additionally it was different every day, wouldn't it be simplest to have teams dispatching towels in the same place every day? The last stop was the best organized where they handed out the towels right on the pier after getting off the ship. ON BOARD COMMUNICATION AND APP- I downloaded the app, have used similar on other cruise lines, I thought this would enable me to communicate with my son during the cruise, it does not!!! There was no way for him to download it too unless he had an e-mail account and additionally there wasn't a feature to communicate with your cabin mates and/or other friends on board. People, you don't have WIFI on board, how else can you communicate with your family and children? Yes you can purchase wifi- but why, we wanted to, and needed to disconnect. I saw other families using walkie-talkie type of devices, wish I would have known, now you know. Also the app didn't show any of the TEEN or KID CLUB options, so again, very hard to know what was going on in those areas. The app also defaulted to "recommended" every time I had to go and select to "see all" you can also filter by type of activity (e.g. Dining, Entertainment). ENTERTAINMENT - mediocre. Not impressed, the only hi-light was a comedian on board and a comedian/musician. Read Less
Sail Date: March 2019
We just returned from a Caribbean Cruise on Saturday, March 30. The staff was wonderful - attentive, kind, welcoming...all you could hope for. As usual when this many people are being served, the food is fair. They do the best they can ... Read More
We just returned from a Caribbean Cruise on Saturday, March 30. The staff was wonderful - attentive, kind, welcoming...all you could hope for. As usual when this many people are being served, the food is fair. They do the best they can given the limitations and the massive number of people they are serving. It seems healthier options are gradually moving in. Our balcony room was lovely and had enough room for our needs. We had a junior suite and were surprised to find a walk in closet! Prior to booking this trip we had done as much checking as possible - online cruise forums, speaking with folks at RCI, etc - to be sure that the children's program on board accommodates children with special needs. We narrowed our decision down to a Royal Caribbean Cruise vs a Disney Cruise. In the end, it seemed the quality was comparable but the Royal Caribbean won since it was less expensive and we had cruised on their ships twice before (without kids) and were happy overall. We now regret the decision. We had been assured by Royal Caribbean agents that the childcare staff is all trained for dealing with children with special needs and there is even a program for autistic kids, though it was vague. As the cruise date came closer I tried harder to get specific information about what accommodations are made for children with special needs, including what the ratio is and could not get a clear answer but kept getting assured that the kids would be well cared for. Both of our kids have special needs, but our 6 year old son in particular is impulsive and hyperactive. He has to be well supervised. Our group was counting on having at least one hour per day of a break from him. Here is what happened: 1) my travel agent was told by someone at RCI the day before departure that upon arrival we needed to check in with guest services to get us set up as a special needs family. 2) upon arrival, we went straight to the guest services desk, waiting in line for about 20 minutes with a very hyperactive, impulsive and agitated child (!!) only to be told that guest services doesn't handle that at all. I insisted, but then an assistant manager who said he'd been managing that desk for about 15 years told me that absolutely the guest services folks have nothing at all to do with special needs accommodations. Then he said that someone would come to our room to do a private drill so that the crowds wouldn't be too upsetting for our son. That was nice, but not super helpful since we then had to sit in a lounge with NOTHING TO DO while the rest of the passengers were undergoing the drill and our son was spinning out of control from boredom. It was a very stressful way to begin our trip. 3) we headed straight up to Adventure Ocean where we met very nice people, shared our specific issues/concerns about our son. They said there would be no problem handling him but would give us a phone to contact us in case there was a problem. They then informed us that their ratio was a surprising 1:25! My adult kids who didn't have any sensory or behavioral issues would have come undone in that chaotic of an environment. I said that our son in particular needs a lot of supervision and we had been told that they can handle special needs and...what about autistic kids? Surely they can't have autistic kids in that kind of environment. They assured us that they have planned activities and all would be well. 4) the next day (2nd day of our cruise) we took the kids into Adventure Ocean but had to WALK THROUGH A VERY LOUD AND OVERSTIMULATING ARCADE to get in there. TERRIBLE TERRIBLE thing to do to any family, but most of all special needs kids - the sensory overload was not a good way to enter the children’s program. We arrived to a scene that was so chaotic and disorderly that it looked frightening frankly. While standing there trying to assure my kids that they would in fact have fun, two children bumped into each other and neither adult in charge witnessed it because there were nearly 50 kids in the tiny space with only 2 adults - one of them frantically trying to check people in and out and the other ONE PERSON (!!) was trying to manage all of the children in the two sections of the space. It was really a crazy scene. I pushed through, thinking I'm overly sensitive and all of these other parents have left their kids so it must be okay. The child whose head got bumped was crying so hard he was hyperventilating but no one could take the time to comfort him. He looked about 8 or 9 years old. The child who bumped into him was clearly ashamed, feeling like he'd done something wrong and was in a corner in a sort of fetal position looking so disturbed and vulnerable. But again, no one could possibly take the time to comfort him and handle the situation. I stood there for a while and in the end both boys were just encouraged to get back in the ball game but neither looked at all comfortable or happy about playing anything. The boy who was crying was asking to see his parents. I don't know if the caregivers even heard him. 5) I stupidly left both of my kids in there for about 45 minutes and when we picked them up the place was still so chaotic we never went back. 6) we NEEDED this cruise to play but also to relax a bit. We didn't relax at all except for the one hour we had massages booked and our older daughters took care of the kids. We were counting on getting some relief from the kids and them having some fun organized activities, but that did not happen. 7) I complained to the Adventure Ocean manager by phone on the 3rd day, hoping that there was possibly some other program for kids who are sensitive, but nope. The only thing she said was that we could be let in the back door so the overstimulating arcade could be avoided. And she said that on port days the children's program has fewer kids. We took our kids out to enjoy islands on port days! So that's not helpful. We ended up having a very stressful experience on board. I am writing to let others know that at least on this ship, they don't have any sort of accommodations for special needs kids. And secondly, to have an adult to child ratio of 1:25 doesn’t even adequately meet the needs of typical children, in my opinion and from what I observed with my own eyes that day. My kids refused to go back there to try another day and they are kids who usually are game for any kind of adventure and fun. If I had even been told that the ratio was 1:25 we would have gone ahead and paid the extra to go on a Disney Cruise for fewer days. It is dangerous even to have ratios that high. After writing a letter to RCI, I received a phone call from someone who said they read my letter, thanked me for my feedback and suggestions, and have a nice day. Disappointing response for sure. At the very least, they need to have it posted where parents are able to see on their website when shopping for a cruise, that their ratio is 1:25. That information should not be impossible to learn until boarding the ship. Read Less
4 Helpful Votes
Sail Date: March 2019
Chose this cruise for the price. Embarkation was smooth as silk once we got to the ship. The only slow part was having to park at the midport parking garage and then having to shuttle back to the ship. Lunch at Park Café. Did not want to ... Read More
Chose this cruise for the price. Embarkation was smooth as silk once we got to the ship. The only slow part was having to park at the midport parking garage and then having to shuttle back to the ship. Lunch at Park Café. Did not want to put up with the crowd at the Windjammer. After lunch our room was ready and our sea pass cards were at our door. Went to Bolleros for a drink while waiting for our luggage. Racquel and Glenn were the greatest bartenders. Went to check on our luggage and one of the two suitcases had arrived. The other did not. Finally got a letter that they confiscated our power strip and had to pick up the bag on deck 1. When I got there I told them the power strip was not a surge protected type and we had used it on numerous cruises. To no avail they said I could reclaim it after departure on the last day. Dinner at the main dining room every day. Food was the typical food served by Royal on their Voyager class ships. Service was excellent at table 147 with Jayesh (you can call me Jay) as the Waiter and Charmaine as his assistant. Even though we had my time dining, we requested that table and time for the remainder of the cruise and it was granted. We definitely tipped them extra at the end of the cruise. Many activities during the day. The shows were good. Finis Henderson was the best. He is a singer / impressionist who does Elvis, Lionel Richie, Stevie Wonder, Nat King Cole, and many others including Sammy Davis his real Godfather. Casino was good to my wife but not to me. Oh well. Went to the Diamond lounge on the first day for happy hour. The hors d'oeuvres were not that good . The chicken wings seemed like they were steamed and then had some thin bbq sauce on them. The skin chewed like rubber and bubble gum. Small children were touching everything on the buffet but were not eating them. Their guardians were to busy drinking and bragging about their Crown and Anchor status to do anything about them. Next night returned to the DL and again kids running around unsupervised. But the thing that made us not return to this lounge was the fact every one was saving seats for people that "were coming later", so there was no place to sit and they wouldn't open up the outside seating. We had cabin 8637. Sherwin the room steward was great. First morning no hot water in the sink or shower. Called maintenance and they promptly showed up. The man said it's fixed after doing something outside in the hallway wall. It was hotter but not the temp I usually encounter in a stateroom. Next morning no hot water and the sink is stopped up again. By Wednesday we had hot water till Thursday morning. This went on the rest of the cruise and was probably our biggest bummer of the cruise. We bought liquor in Cozumel and as normal you turn it in when you get back on board. The man collecting it said it would be returned to the stateroom on the last night of the cruise. No problem. The last night of the cruise no liquor. Down to Guest Services. They said you can pick up your liquor on embarkation day at 0630 deck 5 in the Sapphire dining room. Why?. Because it is spring break and there is a lot of under age children on board and we don't want them to have access to the alcohol. But if you buy it in their liquor store on the last day you get to take it with you right then and there. What?. Did self assist when getting off the ship. They said it would be around 0645 when they would let us off. Around 0715 is when we started off. The shuttles were waiting and back to the parking garage. All in all a fun time, but we will not cruise the Adventure again. Too many little small things going on. Not enough to spoil a good time, but enough to turn us away from this ship. The Mariner in October. Read Less
2 Helpful Votes
Sail Date: March 2019
My wife, son and I cruise every year typically on Spring break. We prefer something closer to a weeklong cruise, not a 3 or 4 night Bahamas cruise. This was 6 nights on Adventure with stops in Grand Cayman, Costa Maya and Cozumel. We ... Read More
My wife, son and I cruise every year typically on Spring break. We prefer something closer to a weeklong cruise, not a 3 or 4 night Bahamas cruise. This was 6 nights on Adventure with stops in Grand Cayman, Costa Maya and Cozumel. We love the Voyager & Freedom class of ships so it was a no brainer when we decided to book it. Initially I had us in a panoramic oceanview room on deck 12. I like the thought of floor to ceiling windows plus that would have given my son a sofa-bed instead of a Pullman bed to sleep in. After booking it I continued to look at other rooms, especially balconies. After some searching I found a video of cabin 7388 on Explorer of the Seas, sister ship to Adventure. When the guy in the video got to the balcony I knew I had to try to get that room. I called Royal and fortunately it was available. Apart from the room we loved the cruise, as we always do. We enjoyed the dining, destinations, water slides, mini golf, etc. A few notes about the ship, they added hand washing stations at the entrance to the Windjammer. It’s nice to have that option along with the ‘washy washy’ person. If you don’t know what ‘washy washy’ is, you will once you’ve sailed with Royal. Boarding the ship is also easier now that your sea pass cards are waiting for you at your room. Lastly, Royal did a good job with the recent upgrades. You never feel like you’re walking from an older section of the ship to a part that was recently refurbished, everything flows together. Some may ask, would you do it again? The answer is yes! We’re booked on the same ship and same room for next year. The only downside was being told we had to take down the hammock we brought with us. I saw a couple pictures online of a hammock on this balcony. Our cabin attendant told us we couldn’t have one on a moving vessel. Hmmm, I thought one of the earliest uses of hammocks was on moving vessels. Oh well :) Read Less
Sail Date: February 2019
We vacationed on Adventure of the Seas as part of a Make A Wish experience and what an experience we had. The crew and the ship were nothing short of fantastic. My wife and I had been fortunate enough to go on 4 previous cruises and ... Read More
We vacationed on Adventure of the Seas as part of a Make A Wish experience and what an experience we had. The crew and the ship were nothing short of fantastic. My wife and I had been fortunate enough to go on 4 previous cruises and never had brought our 3 children. We are so happy that we were able to and that our kids were able to experience the Caribbean. Our handicapped son was also able to get around quite easily in his wheelchair and that was a relief. My wife had a handicapped accessible room (1814) and it met any requirement that was needed. Our 2 other children aged 10 and 12 had an absolute blast. They wore out the mini golf course on sea days and got to experience the huge waterslide and Flowrider as well. We were a bit worried they would be bored and they were far from that. There were always activities for them to do and they were very comfortable moving around the ship and going where they wanted to go. DINING - My wife typically took our two youngest to the Sapphire Restaurant for sit down dining and they raved about the experience. The food was quite good and the portions were perfect sized. I usually went to the Windjammer buffet area with our oldest, handicapped son (15) and it was very easy to navigate with him in his wheelchair. The food was great. I have absolutely zero complaints about it. Selection was great. If you are a Curry fan then you will be happy. Dessert selection looked great. Breakfast was awesome as well and make sure to get a Bloody Mary or Screwdriver from Howie as you enter the restaurant. He gets there around 7:30 am ENTERTAINMENT - We enjoyed a show at the ice rink and it was quite good as well. The skating was good and my oldest enjoys a lot of visual lights and there was plenty of that. The magician and other theater shows were well done as well and the children enjoyed them a lot and talked about them repeatedly. Highly recommend the ice show. SERVICE - Traveling with a handicapped son, SERVICE is very important to us. The Adventure of the Seas had tremendous service and the entire staff was incredibly friendly and accommodating with him. Again, there is nothing to complain about with the service. The Sky Bar staff is awesome as are the staff in all of the dining areas. PORTS.... GRAND CAYMAN - This was our first port and we were very excited to visit it. My wife and I had not been to Western Caribbean on previous cruises so this was on our bucket list. We did the Stingray Excursion and it was worth it. The only drawback was that the water was a little choppy and the crew of the excursion indicated it was not normal to have seas that choppy. That is being a little nit picky to complain about that. The excursion itself is pretty awesome. My family enjoyed it and it is quite an experience to be holding stingrays. The waves did make it difficult to get on the excursion boat though. By the end of it there were close to 50-100 swimming around and it was worth it. The port itself/town of Georgetown is really clean and nice. If shopping is your thing this is the place to go. It is a very busy place and people need to remember that. We ate a place called PARADISE and it was awesome. It sat on the water and the staff were awesome with our kids. Order the Conch salad or chowder. Super delicious. Another tidbit is you can snorkel right off the pier/main road of town. It is free and there were large fish swimming right there. Unfortunately we were too tired after lunch and did not, but there were 15-20 people and it is a big area. I wish we would have done that. COSTA MAYA- This port is designed for cruisers. It has a lot of shops. We ate lunch at a Taco Stand and it was good. Everything there is a little overpriced though. Keep that in mind. Apparently if you get out of the port there are some good excursions, but none of them were real great for a handicapped child. If it was just us as a couple, we definitely would have done an excursion. We spent a couple hours at the lazy river pool and ordered a couple "La Yardas" while the kids were in the lazy river and relaxed. Weather was great. We had no problem finding chairs or place to sit. The dolphin pool was fun to watch and sneak a couple of pictures if you can. Also, watch the "Birdmen" show. Definitely worth the time to do it. COZUMEL - This was our favorite port by far. We were there on a day that there were only 3 cruise ships total and the locals were saying it was common to get 6-9 ships on a given day. The terminal area is fun with shops, restaurants, etc.... One could literally spend the entire day just at that area, but I would not recommend that. We went to the main shopping area to grab souvenirs and ate at PANCHO's. Souvenirs at the main shopping area were a third of the price as in Costa Maya and seemed way, way more authentic. At PANCHO's we had a waiter named Mario that was extremely friendly. We sampled just about everything on the menu it seemed like and it was great. They had a couple playing music and they let my daughter join them. Definitely get Guacamole and a Margarita here. Top notch stuff. Our waiter told us to go to Playa Azul to snorkel. It is a quick cab ride up the road. He mentioned that they would just want us to order a drink or an appetizer and all would be good. It is a very small beach and it is attached to a couple condo buildings and it was perfect. We had no problem finding beach chairs and there is plenty of shade and covered area. There is also a long dock/pier with a ladder to get in the water. You are also able to use the pool area if need be. Very quiet place and cannot thank Mario enough for recommending. It was perfect for our family and our handicapped son sat in the shallow water and loved every second of it. HIGHLY recommend going to PLAYA AZUL. A taxi driver indicated to us that some of the main beaches/parks charge $20 per person to get be able to utilize the beach. We were not going to spend $100 and were so lucky we found PLAYA AZUL. This was our favorite day of the trip and the kids loved it. Read Less
3 Helpful Votes
Sail Date: February 2019
We went with a large charter group on the Adventure of the Seas in February. I decided to try one of the new panoramic staterooms that was added during drydock in February 2018. We switched from a balcony room to this room type and we were ... Read More
We went with a large charter group on the Adventure of the Seas in February. I decided to try one of the new panoramic staterooms that was added during drydock in February 2018. We switched from a balcony room to this room type and we were not disappointed. The view was perfect and I could enjoy it right from the bed or chair. I was concerned about getting sick from the motion on the front of the ship but it never bothered me. We enjoyed all of the western Caribbean ports and the cruise. The points I see that Royal Caribbean could improve on are the outrageous price of a soda beverage package. ($300 for my family of 3) Who can drink $300 worth of soda in 6 days?!? We noticed the fee for Johnny Rockets was higher this time than a couple of years ago. This is a nice option when you are tired of the same spongey burgers from the buffet. One last thing that would be so great is if they could do in-app messaging without the VOOM prices. Overall we really enjoyed our cruise and room type. Read Less
Sail Date: February 2019
We took this cruise with a large church group. We have been on 7 cruises, all with Royal Caribbean, but this was our first trip on this ship. We really enjoyed this ship since it is similar to Independence of the seas that we were on last ... Read More
We took this cruise with a large church group. We have been on 7 cruises, all with Royal Caribbean, but this was our first trip on this ship. We really enjoyed this ship since it is similar to Independence of the seas that we were on last year. We were amazed with how large our room and balcony (jr suite 1100) were. We were concerned with the location of the room since it is right next to the fitness center treadmills, but we had no problems with the sound. The only time we could hear the treadmills was if we were in the closet. We couldn't hear it in the room with the door closed. We were also concerned about the room location since it is high and close to the front, but we had smooth seas, so no problem with seasickness. The only ship entertainment we went to was the ice show and we thoroughly enjoyed that. We had great service at the dining room. The food was delicious at the dining room and the windjammer. This ship has Freestyle Coke machines, which I wish I had known before we went. I would have paid for the drink package just for those wonderful drinks. The only slight negative was the lack of cleanliness in the floors of the hallways, stairways and elevators. We never saw anyone vacuuming, and those areas really showed it. We really enjoyed the peek a boo bridge that is on deck 11 of this ship. We have not seen that on any other sailing we've been on. It was closed a couple of times we wanted to go on it, but only at super windy times. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this trip as first part of a back to back on Adventure. Pleased with the size of the ship, the layout and our balcony cabin on the hump, deck 8. Perfect place between decks five and eleven where all the action takes place. Not ... Read More
We chose this trip as first part of a back to back on Adventure. Pleased with the size of the ship, the layout and our balcony cabin on the hump, deck 8. Perfect place between decks five and eleven where all the action takes place. Not crazy about the production shows apart from the ice show which was great. Nor the headliners shows apart from David Naster who is always very entertaining. Also not crazy about the menu in MDR. It really needs to change menus more regularly and Royal need to change out more than two or three dishes each night. Choice becomes very limited and boring. However entertainment in the Schooner Bar was brilliant with Keith being probably the best piano guy we’ve seen over a dozen or more cruises, and who can complain about winter sun in the Caribbean? We didn’t leave the ship at every port but enjoyed the empty ship life. Really relaxing. Both B2Bs were great. Read Less
2 Helpful Votes
Sail Date: February 2019
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. ... Read More
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. Many activities for teens. Entertainment was either very good or disappointing but the parties and outdoor movies were great. Food was delicious in both dining rooms. Valentines was celebrated with a fantastic chocolate buffet. I truly appreciated how the staff encourages people to wash hands. Issues: the app isn’t reliable , announcements can’t be heard in the cabin, smoking areas are not located in great areas..... casino stinks of smoke and the smoking area on deck 11 is too close to the doors and towel station... several of the staff at the customers service desk were not fluent in English which led to mistakes and misunderstandings. Our stateroom assistant was outstanding.... he couldn’t do more for us. Read Less
6 Helpful Votes
Sail Date: February 2019
We really enjoyed our 7 day cruise. It was very pleasant and relaxing. Embarkation was quick and easy but should not come before 12 noon cause previous week's cruisers are getting off as we get on. Ship is lovely, especially ... Read More
We really enjoyed our 7 day cruise. It was very pleasant and relaxing. Embarkation was quick and easy but should not come before 12 noon cause previous week's cruisers are getting off as we get on. Ship is lovely, especially Royal Promenade and Blue Moon Lodge. Food was absolutely delicious in both Main dining room and Windjammer Cafe Buffet. And Royal Promenade has snacks and tea, coffee, water, lemonade, and ice tea. So loved stopping by there for a quick break. Entertainment was mixed bag but had some shining moments and the 70s Night was a blast! And the Ice Show was nothing short of amazing. We saw it twice. Did no shore excursions so can't comment on that. Just walked outside with each port. It was fine except Cozumel which had very aggressive sales people. Inside cabin room was nice size but bed was huge and took up much of room. No real complaints. Read Less
4 Helpful Votes
Sail Date: January 2019
I recently returned from a wonderful cruise on Adventure of the Seas which included three generations of our family. We are ages 25-76 with both novice and experienced cruisers. I was the coordinator of the whole adventure and with the ... Read More
I recently returned from a wonderful cruise on Adventure of the Seas which included three generations of our family. We are ages 25-76 with both novice and experienced cruisers. I was the coordinator of the whole adventure and with the help of the excellent crew and staff of the Adventure of the Seas everything went smoothly. My husband and I had previously sailed on the ship so I knew there were appealing features for everyone in our group. We had four cabins from balcony to promenade to inside so that was good for all to see the differences and learn the benefits of varying locations on ship. The variety of activities and venues on the ship provided enjoyment for everyone in our group. The younger ones were the late-nighters who enjoyed the Schooner Bar and the casino. The early risers loved coffee from room service and the coffee bar. We all enjoyed the pool deck and the pool bars, dinners in the main dining room, and the excellent beach itinerary. To sum up the highlight of this cruise for our family we all agreed that sitting as a group around Keith's piano in the Schooner Bar and singing our lungs out one night was hilarious and the smiles never left our faces the whole time. I'm smiling right now as I write this--it was that good. Keith is truly an entertainer. Highly recommend. Our family has travelled quite a bit in Mexico over the past 20 years but Costa Maya was a new port to us and what a lovely surprise. Not so commercialized yet and we found it refreshing. First thing to do is get out of the immediate port area and take a taxi to the malecon where there are little beach clubs and more locals. We spent our time ashore walking on the boardwalk, sat under umbrellas with some ice cold buckets of beer and fresh pico de gallo (Big Mama's), and ate street tacos from a local cart vendor. Enjoyed by one and all. We also took an independent excursion with Cozumel Beach Bar Hop which goes to the east end of the island which has no electricity for the most part. Off the beaten path and more authentic small beach bars with loads of fun and frivolity. These are rustic beach places with sand and surf not chain restaurants with fancy bathrooms. The millennials thought they were hip and the rest of us remember when Mexico used to have places like this everywhere. Looking forward to the next one--bon voyage! Read Less
1 Helpful Vote
Sail Date: January 2019
My husband and I went on this cruise for our honeymoon and we loved it so much we want to book another trip! We felt very pampered on this trip. The staff on this ship was amazing! The activity organizers were so much fun and there was so ... Read More
My husband and I went on this cruise for our honeymoon and we loved it so much we want to book another trip! We felt very pampered on this trip. The staff on this ship was amazing! The activity organizers were so much fun and there was so much to do on the ship that we were never bored. We played a lot of trivia each day and went to all the game shows. There was always someone there if you needed something on the ship and all the staff was very friendly. You did not even need to get off your but if you wanted a drink. There was always waiters walking around taking orders and bringing drinks. The ship was kept very clean. Our cabin was cleaned twice a day when we were at breakfast and dinner. There was always staff making sure that people washed their hands before entering the buffet. You never saw garbage around because they were always cleaning up and you often saw them scrubbing hand rails, menus, etc. Our room had lots of storage for all of our stuff. We had a balcony room that was very secluded from other balconies. The bed was so comfortable! We slept so good every single night. Our room was right next to the elevators which was great and the rooms were so quiet that you could not hear others in the rooms around you. The food was great. There was a large variety. Every meal in the dining room and specialty restaurants were three course meals. We thought they were very filling. We never went hungry on the ship because there was always something to eat. One of our favorite things was the breakfast food in the windjammer. The ports we went to seemed really safe and getting on and off the ship was simple and quick. We did one shore excursion through the ship and it was great! We would highly recommend the drink package if you are planning to drink. Beers on the ship cost $7 and almost all other drinks cost $12. The deluxe drink package includes as much bottled water you want and as much soda as you want. They have the CocaCola soda machines on the ship that have a variety of different options to choose from. They give you a souvenir cup to use on the machines. Without the drink package the only thing you can get for free on the ship is glasses of water, juice, tea, and coffee from the buffet. Almost all the drinks are $12 or less so they are covered under the drink package. This is for the specialty restaurants too. The only things not covered are Starbucks and some of the more expensive wines. Since we were on our honeymoon the crew gave us a card and left chocolate covered strawberries in our room. We both got $50 gift cards to the Spa as well. We loved that there was an adult only pool area as we were on our honeymoon and did not want to be bothered by children. We would definitely go on this cruise ship again. We chose to take our luggage off the ship on the last day ourselves and we were glad we did because that meant we could get off the ship first. The only thing that was hard for us was finding our airport transfer that we set up before the trip. There was not very good signage for this. There were people standing around that we could ask. Read Less
2 Helpful Votes
Sail Date: January 2019
We live in Canada and knew we would need to reacquaint ourselves with the sun by end Jan - hence this cruise. For this first time, we decided to splurge on a Jr Suite, which was affordable due to the short length of the cruise. What ... Read More
We live in Canada and knew we would need to reacquaint ourselves with the sun by end Jan - hence this cruise. For this first time, we decided to splurge on a Jr Suite, which was affordable due to the short length of the cruise. What great accommodations! Could not believe how much storage space we had available - many of the storage cupboards went empty! Wow - a couch and two lounge chairs - yes, purchased at the "uncomfortable furniture store from which Royal purchases all their seating accommodations" but having a choice was wonderful! Balcony was lovely. Lots of space to kick back and enjoy the view. Huge soaker tub in the bathroom. We are not bath people, but if we were, it would be great! Shower was OK at best. Temperature setting was not necessarily related to the temperature of the water! Many issues on this trip ... Kept doing the USD to CAD conversion and charging my card in CAD even though I asked them to charge my card in USD (because my card gives a much better conversion rate). On Day 2, when I got notice from my card that a purchase had been made, I noted it was in CAD. Called down to guest services, who advised I could not resolve the issue over the phone but needed to go to the service desk. Headed on down, waited in line, got to the desk ... and the staff member said yes they could fix it, but that I needed my credit card in addition to my sea pass card ... like the woman could not have advised this when telling me I had to come down to the desk? OMG! Back up to the stateroom, back down, more time in line to contemplate my wasted time and ... voila ... after only 30 min more, signing the waiver requesting my fees be charged in USD, re-swiping the card, re-issuing the sea pass card, all was fixed. Right until the next day, when I got to do it all again!! There were many in the line-up on day 3 that were having issues that had apparently "been fixed" the previous day. In my case, the day 3 fix did work. Hope everyone else experienced success too. I have a food allergy. First time on a Royal cruise that we did not see our section head waiter or preview the next day's menu so the cooking staff could ensure my food would be prepared away from the food to which I am allergic. Mind you, we rarely saw our waiter either ... once to place our order and ... that's it. We often order from the non-published Indian food menu on Royal - usually a great variety of curry options. Asked our waiter what the Indian food option was and his answer, without checking mind you, was chicken curry and vegetable curry. If that is the limited choice offered on the boat, it is what it is ... but it is not a move in the right direction! Assistant-waiter was great! Evening of day four, the toilet made a bizarre noise - like a regurgitation. Hesitantly took a look - volumes of black, gooey slime/sludge was quickly working its way to toward the top of the toilet bowl. Called maintenance who said they would be there in 20 minutes. We had our suite evaluation plans, including putting our suitcases on the bed, and waited for maintenance. Husband called again 60 minutes later; gotta say, tone was a lot less pleasant than mine. About 10 minutes later, an engineer came to take a look. His comment ... OMG! Guess I did not sound panicked enough. He went out into the hallway and accessed the plumbing panel, did his thing, and the goop disappeared. Good news ... did not exceed the volume of the toilet bowl! He sent someone to come and clean the toilet ... took some scrubbing! The smell of the tobacco smoke from the casino permeated everything on deck four and the promenade on deck five. Consideration should be given to obtaining better smoke eaters, installing two-stage doors into the smoke polluted areas, and creating a negative pressure to keep the smoke in the Casino area, so the rest of the passengers are not subjected to the odour. The greats! Though incredibly overworked, our cabin attendant went the distance to make sure we had everything we needed! Kudos to his hard work and attention to detail. Mariia was the guest services contact who permanently fixed our card issue. Not only did she fix it, she called the next day to make sure it was not re-occurring. Her attention to detail fixed the problem correctly, her professionalism in checking back to make sure everything was fixed was very much appreciated and her concern and empathy made us feel appreciated and valued. Diamond Lounge - real plus Great coffee in the machine!! Staff were outstanding - attentive, friendly and efficient. Concierge Lounge ... not on this boat! It has been replaced with a Suite Lounge. Decreased services for Loyal to Royal members. Rather than being disappointed there are more C&A members sailing with Royal and cutting back on level perks, how about maintaining perks and privileges. Top Tier Event - Absolutely outstanding Great ice show performance. Even better were the staff awards. So great to see hard-working team members be recognized for their contributions. Everyone we spoke to felt the same way. Kudos Royal - great step in the right direction! Production Shows Good effort and very entertaining. One of the shows was centred on a dancing team and, while this seems to be the trend after last year's Tango team, liked the older shows that told a story a bit better. Headliner shows - great! So ... some really great stuff; lots of room for improvement. Each time we ran into issues that seemed to be dismissed by staff, we kept reminding ourselves we were down enjoying a cruise to Grand Cayman, Costa Maya and Cozumel and were enjoying warm, sunny days where we could have been home in the record, cold temperatures. We counted ourselves lucky. Read Less
2 Helpful Votes
Sail Date: January 2019
We did a b2b on Adventure to escape the cold and to spend time with friends. Our cabin steward was Sherwin and he was the absolute best we’ve ever experienced! Kind, always smiling and incredibly efficient. Superb does not come close to ... Read More
We did a b2b on Adventure to escape the cold and to spend time with friends. Our cabin steward was Sherwin and he was the absolute best we’ve ever experienced! Kind, always smiling and incredibly efficient. Superb does not come close to describing Sherwin. I have deadly allergies to seafood, mushrooms and tarragon. I emailed the ship prior to the cruises with the information and requested a table for two to avoid accidentally being served someone else’s food along with trying to avoid inconveniencing other cruisers with needing to preorder my food each night. Royal has become more and more slack on some ships the last couple of years. The head waiter is supposed to manage allergies. On some ships I had to have the head waiter handle my food at lunch time as well. Not by my request, it was policy on certain ships. Our first week I asked the waiter to please find our head waiter and explained why. After speaking with the head waiter she tried to pass me back to the waiter telling me she would be fine. I insisted on the headwaiter doing my orders. I have been on ships where serious mistakes have been made with my food by waiters who did not take the allergies seriously. Fortunately I survived! The head waiter was pretty good until the night prior to the 2nd formal night when she told me lobster would be served. She suggested we dine in the cabin. I said no I would like to be in the dining room and if it was too much for me we would leave. I asked her to just make sure our dinners came out quickly like she had done the other nights and hopefully I would be fine. We barely saw her formal night. The waiter came by and I asked if she could make sure we had more vegetables with dinner. It was almost an hour after our appetizers that we received our entree and no vegetables, no head waiter. We did not return to the dining room that week. Our second leg we had the same table, new waiter. Again I requested a visit from the head waiter due to deadly allergies. The head waiter took my order and served us. All seemed to be going well till the waiter came by, obviously unamused by my request to see the head waiter. He started laughing about me having so many allergies. HE LAUGHED at me! I was upset, my husband was LIVID! We spoke with the head waiter and naturally he apologized. He called over the dining room manager. Naturally he apologized as well. Really??? We have been on about 35 cruises and had never experienced anything so uncalled for and rude. We reported it to guest services. The Assistant Maître D and Restaurant Operations Manager took us to another dining room and apologized profusely. In our estimation this could be solved with a chat with the waiter, requesting that HE apologize and provide him with some much needed training. Their solution was to call me the next day at 5:30 pm to say we were being moved to a private table in the dining room on deck 3. We would be escorted to our table, the head waiter would take my order and they would introduce me to the chef. I know they were trying to solve the problem but what they did punished us. We lost our excellent table, had to wade through a huge crowd to get into the dining room and the so called private table was the one we typically sat at for breakfast by a window. Nice during the daylight but very dark at night. This dining room was loud and not at all pleasant like deck 5 where we had been. The head waiter was very nice and so was the chef. The dining room was the issue. We did not return to the dining room. We ate in port, the WJ or one night in Johnny Rockets. This episode with dining room issues due to my allergies was not an isolated incident. This was the straw that broke the camel’s back! Disembarkation was horrible on our turnaround day as well. It was handled badly at the port, complete chaos with many many annoyed people trying to get off the ship to get home ALL at the same time! We got off as quickly as we could the day we went home because we needed to get on an earlier flight due to weather at our home airport. We grabbed our luggage where they weren’t finished lining up bags much to the shagrin of staff at the port. A porter was understanding and helped. We travel a lot. We have cruised less and less with Royal the past few years since in our estimation Royal Caribbean service and food has deteriorated dramatically and there is no consistency between most ships. We travel for fun and enjoyment. I don’t need to be fighting for my ability to eat safely. We are D+. Friends suggested that we try Celebrity. Their food handlers are certified in something called DineAware. We’re booked on a b2b in the new year. Hopefully they are as good on-board as their Vacation Planners were on the phone. Read Less
5 Helpful Votes
Sail Date: January 2019
Elvis Tribute Artist cruise; having sailed on many RCCL ships, I found Adventure to have positives (smaller size easier to get around) and negatives (RCCL has tried to squeeze all of the amenities of Oasis class ships into this smaller one ... Read More
Elvis Tribute Artist cruise; having sailed on many RCCL ships, I found Adventure to have positives (smaller size easier to get around) and negatives (RCCL has tried to squeeze all of the amenities of Oasis class ships into this smaller one making for some tight spaces). Food was OK but choices very limited. Complimentary was either the main dining room with service that was way over the top ingratiating or the Windjammer buffet. There is also a Cafe in the Promenade that is small and crowded with pick-up items. That main dining room service---our waitstaff hovered over us constantly asking if the food - and "most especially" the service were excellent. About halfway through our meal, we just wanted to tell them to go away but held back knowing the mean well and in their culture they are being gracious. Only ate in there one time. Windjammer food was fine and if not, option to go back for something better. Ate in Giovanni's - one of the fee restaurants and did not think it worth the $35 each price tag: ate in a la carte Izumi and would never do that again - again not worth the money --- extraordinarily limited menu and food just OK. Good daytime place to relax and read is the Blue Moon lounge on Deck 14. Gripe---paying for a junior suite did not give us privileges to the "Suite Lounge" - always has on Oasis class ships but not this one. Cabin: nice and spacious and comfortable. Our cabin attendant was fine although having pre-paid tips and having asked nothing of him over and above his ordinary duties, found the TIP, TIP HOORAY envelope left in our room on the last night annoying. Yes, we caved and gave him an extra tip. That's all one does on these ships - everything wants and "additional" tip which should only be added for extraordinary service. Hard to comment on entertainment as we were enveloped in the shows included in our private group; we did think, though, that there seemed to be limited entertainment and thought we would have been looking for something do at night if not for our group events. Best port of call was Grand Cayman but given that it was a tender situation with a very short day, we elected not to get off the ship. Costa Maya and Cozumel are two places no one really needs to ever go. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise because we wanted to party over New Year's and we did. Easy getting on the ship with an early shuttle and as promised room was open right at 1 o'clock. The Adventure is an older ship and showing her age ... Read More
We chose this cruise because we wanted to party over New Year's and we did. Easy getting on the ship with an early shuttle and as promised room was open right at 1 o'clock. The Adventure is an older ship and showing her age even though many on board said she had been recently renovated. Casino was small, paint and hardware needed attention and many areas were just not serviced in a timely manner especially public restrooms. Room attendants were top notch for us and for everyone we chatted with but they battled with hardware falling off and bath areas that just were not cleanable. Shows were average with the exception of the second production show and a fabulous hypnotist who had everyone laughing out loud. Can not comment on ports or excursion since we had done the Caymans many times including spending a week at Christmas one year and had also visited the Mexican ports at a safer time. There was just the two of us and we enjoyed pool days and party nights. Bartenders are good at their jobs and pool attendants were very attentive. Food was only average or below average if you cruise on any of the upscale lines. Would I go again? Probably would if I needed a party and a short cruise but not willing to travel from Kentucky for a short cruise on this ship. This time fit perfectly because we were able to follow it with two weeks in a condo at Pompano. Read Less
2 Helpful Votes
Sail Date: December 2018
This was our second NYE cruise and third time on the Adventure. We appreciated the upgrades that were added in the last dry dock. Embarking and debarking were easy, probably the best we have ever experienced at Port Everglades. We ... Read More
This was our second NYE cruise and third time on the Adventure. We appreciated the upgrades that were added in the last dry dock. Embarking and debarking were easy, probably the best we have ever experienced at Port Everglades. We had a walkoff with the Suite Concierge and it took 12 minutes total. Our grand suite (1578) on deck 10 was lovely and very convenient to the elevators. Very large with plenty of storage, a mini fridge, wetbar, a nice bathroom and balcony. The balcony had a padded lounger, a table and two chairs. It is completely covered, and was quite pleasant most of the time. We were a little concerned the cabin might be noisy as we were located under the pool deck, but that was only an issue on NYE when we tried to turn in around 12:30. Once the deck party ended, all was quiet again. We had the Ultimate Dining Package and enjoyed one dinner at Chops, one at Izumi and four at Giovanni’s Table. Chops and Izumi are both on the Royal Promenade and were a little too noisy for us. Giovanni’s Table is located next to the Windjammer with a beautiful ocean view. We got great service from Amar and Arvind at GT. Christopher was the Suite Concierge and did a great job. He made our dinner reservations pre-cruise, though we changed several onboard. He also hosted a suite party at Giovanni’s Table for lunch one sea day. The party was well attended with many officers, including the Captain and Hotel Director. Nearly every day we received goodies in our suite, including gifts from the Captain, the Hotel Director, Christopher and the casino. We had requested a beach towel as our Diamond Plus gift, but housekeeping called and said they were out. So they substituted a tote, which came in handy as we were packing. Service was good throughout the cruise. Our cabin steward, Renato, was very good and kept the cabin in great shape. Mercedes was the cruise director, and did a fine job. Entertainment was good. We really enjoyed the production shows, the comedian and the staff talent show, Adventure’s Got Talent. The outdoor movies were fun, including Mamma Mia, Here We Go Again and Oceans Eight. We had colds all week so we stayed on the ship in Grand Cayman. In Costa Maya, we took a taxi to the town and enjoyed a great walk. At Cozumel, we shopped at the port and returned to the ship early. Even though we were not feeling the best, we had a great time and will gladly sail on the Adventure again. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.8
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.9
Enrichment 1.0 3.6
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.0

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