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Sail Date: July 2011
We travelled on Thomson Dream between 9 Jul 2011 and 16 Jul 2011. The ship is OK at best, tired in places. Cabins are spotless, service on ship is great. However on returning to the UK from Palma to Birmingham on 16/7/2011 we ... Read More
We travelled on Thomson Dream between 9 Jul 2011 and 16 Jul 2011. The ship is OK at best, tired in places. Cabins are spotless, service on ship is great. However on returning to the UK from Palma to Birmingham on 16/7/2011 we noticed items missing from our baggage. I'd purchased two bottles of perfume while away. On getting our checked luggage back I noticed the security seal was broken on the case. Someone whilst the baggage was checked in with Thomson had been through the bag, removed the perfume from the boxes, left the boxes there and fastened the case back up. Now complained to Thomson with a few days of arriving home. No response, called, emailed, sent a letter, twittered - still not resolved. In my opinion Thomson by doing NOTHING are condoning theft. The service is good until the second they have had your money. Once you've parted with your hard earned cash they couldn't care less. Their customer service is a sham. Just a word of advice really, don't believe your checked luggage is safe in the hands of Thomson - IT IS NOT. Someone in their supply chain is stealing from customers baggage and Thomson are happy to do nothing about it. Read Less

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