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Sail Date: February 2012
We went on the Emerald Princess on February 6th for a 10 day cruise. It was our first time with Princess. We were nervous about trying another line after the horrible time we had with MSC. We read trip advisor for all our travels. ... Read More
We went on the Emerald Princess on February 6th for a 10 day cruise. It was our first time with Princess. We were nervous about trying another line after the horrible time we had with MSC. We read trip advisor for all our travels. Especially the negative comments about Princess and Emerald, in particular was the "hard" beds. This was not evident to us. Just to be on the safe side we pre ordered the mattress toppers. They were so thin I do not think they were of much benefit. But we did not find the beds to be "hard" They were not as nice as the beds on HAL but we had no problem sleeping on them. The food was another area that was of concern as mentioned here as well. We found the food to be good. It is not quite as good as HAL but we had no problem with the meals. There will be somethings that are not to every ones taste, but that does not make it horrible food. We found the staff very friendly and helpful. We lucked in to the best waiter in the dining room we have ever had on any cruise. His name was Romeo (assistant Ariel). We had traditional seating. We have never had a waiter who was so funny and friendly and still was professional!! We miss him still. Our room attendant was o.k. Not as knowledgeable as some to your comings and goings. We have been HAL fans for a while but Princess came in a close 2nd! We are booked to do the 16 day South Pacific Cruise on the Ocean Princess in March 2013. We had a great time. NO complaints with embarking and only a "snag" on disembarking. When we are still in the terminal we were constantly being yelled at to "keep on moving". How fast did they want us to move? A running Jog?. It's not like we were standing still. Do they forget you have all your luggage with you? (we needed a self disembarkation for one member of our party so we all decided to go at that time) My 85 year old mother was having trouble with her luggage and I started to go back to help her and was yelled at to keep on moving! The people who wear the "Princess" name tags that work on the pier should take a lesson from the staff on the ship. The lady organizing the people to the proper buses for airport transportation was a b...h. She was rude, rude, rude. Yelling at people unnecessarily. She ordered us to "hurry and get on the bus"!. There was only 4 people on the bus at this time. The bus never left for 20more minutes!The luggage handler was also rude and grabbed the bags and told to "GET ON THE BUS!" as well. These two must have been having a really bad day earlier that morning. It made me fell like now we have your money, your cruise is over so now we want you out of our faces. ASAP! This was the only down to the cruise. Just wonder if Princess knows that this is the way these "off ship" people are treating their customers? Read Less

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