3 Helpful Votes
Sail Date: June 2018
This is a nice cruise, my first..I did not stay on the island, wish I had..the biggest flaw is the debate of needing to go to welcome center in ft lauderdale..I was told that I didnt need to because I didn't purchase the package to ... Read More
This is a nice cruise, my first..I did not stay on the island, wish I had..the biggest flaw is the debate of needing to go to welcome center in ft lauderdale..I was told that I didnt need to because I didn't purchase the package to stay on the island..then I was I did..was very confused..I made the decision to fly into west palm beach, and not to go to ft lauderdale...I talked to Joanne at the welcome center and told I was not going to ft lauderdale..she told me I could get my boarding passes on the ship by attending a meeting about a travel club..which I did..BUT:..I didnt get a boarding pass, never saw one, and when I checked in, they didnt ask for one..they want id and credit card..so the mystery is solved..its a gimmick to make u think you have to go to ft lauderdale, and its a time share sales pitch!...The ship was nice, entertainment not bad, the food I was disappointed in..seemed to be cafeteria style food..the grill closed on me while standing in line..after not eating all day when I was on the island..I enjoyed the Hollywood brats band at the casino..very good!..The highlight of my trip was the excursion, the dolphin encounter..it was awesome..its pricey at &125 each..but for me it was worth it..( it rained on us the whole trip, so unable to swim on ship) Read Less
4 Helpful Votes
Sail Date: March 2018
I know a lot of people say this cruise is a scam, but I don't think it is the actual cruise line that scams people, I think it is the private contractor's that book these cruises. We impulsively bought a "great deal" ... Read More
I know a lot of people say this cruise is a scam, but I don't think it is the actual cruise line that scams people, I think it is the private contractor's that book these cruises. We impulsively bought a "great deal" from Holiday Cruise Line that turned out to be working on behalf of a time share company (RCI/Wydham). We ended up spending significantly more money on this "great deal" and it was a nightmare to book. Luckily, aside from the hotel that they booked us at in Orlando (Park Inn by Radisson - don't ever stay here) most of the trip was a lot of fun. Aside from the extra fees that we paid to take this cruise ($82.59 for a beverage package - 10 drink tickets, $116.82 for 3 people to eat at the specialty restaurant - Admiralty Club and $115.80 for gratuity and taxes/port fees), we really had a great time. The entertainment was great and we had a lot of fun playing Name That Tune with the piano player at the martini bar. We also enjoyed playing board games which they had a nice variety to choose from in the lounge next to the martini bar. The main pool was being painted while we were there, so that was kind of a bummer. It was not easy to find a lounge chair either since it was Spring Break and the ship was full of people. The food was decent and they have top shelf liquors to choose from which was nice. I also managed to find a good glass of wine. One thing I want to mention is that dinner we had in the main dining room that you do not have to pay extra for was actually better than the meal we had at the specialty restaurant. Don't waste your money. One more thing - the Belgian waffles at the Buffet were probably the best Belgian waffles I have ever had. Seriously good! We really enjoyed the evening entertainment and I was very impressed with the theatre! It was super nice! They do a really nice job of taking care of this ship. It is very clean and the furniture is in good shape. We had no issues with customer service. Boarding the ship in Port of Palm was fairly painless, it didn't take too long. Boarding the ship in the Bahamas was a little concerning - they could not find our reservation! The reservation attendant had to go on to the ship and it took a half hour or so before he returned and told us he got it straightened out. Luckily it all worked out, except that our room was in the front of the ship on the way back and the vibration from the engine woke us up very early. Definitely will make sure we don't get a room in the front of a ship again! Getting off the ship once we returned to Port of Palm was kind of crazy. We ended up waiting until about 11:00 am until almost everyone was off the ship before we attempted to leave. Once we got off the ship we had to wait for a Valet to retrieve our car which took some time. We had to pay $19.00/day to Valet Park at Port of Palm - Valet parking is not an option, it is a requirement. I would recommend making sure if you are flying out the same day you return to book an afternoon flight and plan on relaxing on the ship until the very last minute. Trying to beat the crowds off of that ship and standing in line for a long time is not a fun way to end your vacation... Read Less
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8 Helpful Votes
Sail Date: September 2016
We had a great time, we weren't expecting a 5 star experience as in the bigger ships. The food was good, the entertainment was decent and the rooms were actually great. They were much bigger than in the cruise we've been on in ... Read More
We had a great time, we weren't expecting a 5 star experience as in the bigger ships. The food was good, the entertainment was decent and the rooms were actually great. They were much bigger than in the cruise we've been on in the past. It was a quick getaway and it truly exceeded our expectations. For the price we would Definitely recommend and we'll cruise with them again in the future. I can say that they were much more coordinated than in our experience. The boarding and un-boarding was quite simple. They provide parking for 18/ per day which I thought was pretty average. The alcohol packages aren't great, but not too terrible either. The only thing I would say they could improve on would be on their kids programs. Our son wasn't very thrilled about their programs, but I wasn't expecting Disney either. We went on a quick family vacation and our expectations were exceeded. If you're looking for a 5 start retreat pay for that. This isn't what you're going to experience here, but if you're looking for a quick fun getaway book your cruise and make the best of it. We DID! Read Less
24 Helpful Votes
Sail Date: June 2016
Chose this because we were traveling with our parents. It was their first cruise, so we thought a short one would be suffice. We had cruised to Nassau before and were hopeful that Freeport would be just as awesome. The ship itself was ... Read More
Chose this because we were traveling with our parents. It was their first cruise, so we thought a short one would be suffice. We had cruised to Nassau before and were hopeful that Freeport would be just as awesome. The ship itself was dated. The rooms were a nice size. The food was ok, but seemed limited. Shows were average and the clubs were nice. The most disappointing part of the trip was Freeport. Not as exciting as Nassua. While the driver tried to impress, there really wasn't much to see and the history of the young island is limited. It is necessary to take a taxi to "civilization" where the beaches and shopping district are. Getting off of the ship was a chore. Long lines at customs made for a 2 hour wait, however, valet was pretty quick. Not a phenomenal experience, but you get what you pay for. Good trip for a weekend getaway. Staff was friendly and worked hard to please! Read Less
12 Helpful Votes
Sail Date: January 2016
My husband and I consider ourselves seasoned cruisers and received this cruise as a Christmas gift. We had never heard of this cruise ship and was somewhat uncertain as to what to expect. We were pleasantly surprised! The larger cruise ... Read More
My husband and I consider ourselves seasoned cruisers and received this cruise as a Christmas gift. We had never heard of this cruise ship and was somewhat uncertain as to what to expect. We were pleasantly surprised! The larger cruise lines could take a page out of their book when it comes to embarkation and disembarkation - they did a fabulous job. The food could use some improvement was wasn't as bad as I have read in some of the reviews. The waiters in the main dining room were not as accommodating when it came to requesting changes in the menus - so we opted for dinner meals elsewhere on the ship. The entertainment was fun as the cruise director was a hoot! I didn't care for the comedian and I'm about sick of BINGO (that all cruise lines have) but overall I think he did a great job. the weather in the Bahamas was windy, rainy and dreary - so we stayed on the ship. This was fine with me as we have visited Freeport several times in the past. All in all this is a great deal for the price and a even greater adventure for first time cruisers. I would like to see them pay a little more attention to the Encore Lounge area as there was an odor in that area. I am not certain if it was poor air circulation or if the carpeting needed refreshing. To the cruise director - please continue to seek out new entertainment - and let that be that be the main reason people want to cruise with this cruise ship. I think you're doing a great job but folks are tired of BINGO...By the way the band in the Encore lounge was awesome and enjoyable! My family and I are thinking of taking this cruise for New Years Eve. We met the senior couple who are longtime cruisers on this particular cruise and they talked us into joining them and their family for New Years Eve. I can't remember their names but I will not forget their warmth, kindness, and wonderful memories they shared about their cruises with this cruise ship. Where there is definitely room for improvement - overall - GOOD JOB! Read Less
1 Helpful Vote
Sail Date: October 2015
I must say, the cruise was excellent for the price. The food was ok it wasn't anything to run home and brag about but it was good/edible. This is the first cruise I have had to pay for the adult comedy show but 11.00 a person we throw ... Read More
I must say, the cruise was excellent for the price. The food was ok it wasn't anything to run home and brag about but it was good/edible. This is the first cruise I have had to pay for the adult comedy show but 11.00 a person we throw that away in the couch. The clubs etc. we're good open late nights. I upgraded our cabin once we arrived at the port...man it was a huge difference in cost from what I would have paid online. So upgrade once you get there. The suite we stayed in had a walk in closet, whirlpool, two Tvs, pull out full size couch, King size bed, and 110 volts cabin v4. I would recommend this ship to anyone needing an quick inexpensive getaway. Find yourself an excursion, you would thank me later. Our room attendant was excellent. We couldn't have asked for a better person. All I could remember is his name starts with a "D". He cater to our every need. The pillows were always fluffed, bed was pulled back. I can't say enough about him. Read Less
4 Helpful Votes
Sail Date: August 2015
This was my first cruise on a ship from Florida. This ship is a lot larger than their previous ship. The ship's cabins are modern and very clean. They have lots and lots of framed artwork along the walls on each of the passenger ... Read More
This was my first cruise on a ship from Florida. This ship is a lot larger than their previous ship. The ship's cabins are modern and very clean. They have lots and lots of framed artwork along the walls on each of the passenger decks. The entertainment in the Encore Lounge knows how to get the party started. This band can play anything...and does it well!! The staff are very, very nice. The buffet serves food from the time you board, and until you return to West Palm Beach. The food was delicious, especially in the Stellar Prime restaurant. My kids are grow, but they have three different venues for kids of all ages to have fun. They have a venue with computers that guests can use, and it also has board games for guests to play, such as checkers, chess, and more. I did not have time to visit the Spa, but it was very, very upscale and offered a lot of services. It has a very nice and CLEAN fitness center. I would definitely sail on this cruise ship again, and bring my family and friends with me. Read Less
1 Helpful Vote
Sail Date: June 2015
We were tricked into going to a mandatory time share meeting before we were allowed to get our tickets to the ship. This took up the better part of a day. We were not aware that this was required. Every upgrade we were offered, such as ... Read More
We were tricked into going to a mandatory time share meeting before we were allowed to get our tickets to the ship. This took up the better part of a day. We were not aware that this was required. Every upgrade we were offered, such as the hotels, meal plans, etc) was a waste of money. The kids had very little to do & pool did not stay open very late. This was a party ship, no doubt, but there should have been more accommodations other than bar-like atmospheres, where the drinks are watered down (very little alcohol) & over priced. We would have been better off flying straight into the Bahamas. This ship was nothing more than a ferry. Read Less
Sail Date: March 2015
We love to cruise and was told NCL was great. WRONG!!! We took the sky on march 30th April 3rd 2015. First we went for our older children's birthday was told there would be cake in their room, there wasn't we asked about it we ... Read More
We love to cruise and was told NCL was great. WRONG!!! We took the sky on march 30th April 3rd 2015. First we went for our older children's birthday was told there would be cake in their room, there wasn't we asked about it we were told we had to buy the cake, so we let it go. Then we purchased the soda packages for our 3 older children because it is usually the best option, after spending 90.00 (30.00 per child), we find we were also charge almost 16.00 gratuities on top of that for the cards ! We were told we would have a fridge we could use because were traveling with a baby, the fridge was locked and we were never able to gain access to it the whole 4 days. Granted if we needed milk we could go down 5 decks to the front desk and were able to get milk but who wants to do that a 3 am when there is a fridge 10 steps away! We had to get 2 rooms because there were 7 of us, we were told we would be on the same deck but might not be next to each other, no big deal me and the girls in 1 room and my husband and boys in the other, we were not only no were near each other but they were 2 decks above us !!! When we booked the cruise we were told they would accommodate my daughters wheat allergy, there was nothing wheat free, lucky for us we had her retested prior to the cruise and was told it came back negative so she was able to eat, but they were not aware of this because my husband forgot to call and cancel the wheat allergy information. My husband and I had some free time to ourselves so we went to the pool deck and sat at the bar for some drinks. The drinks were great and were only 7.00 each but then each time we got a drink and they swiped our room key they charged us 2.50 tip on each drink!!! so we each had 5 drinks at the same hour sitting, it was 25.00 in tips !!!! When we went tot he front desk to say between that and the 16.00 coke card tip it was insane! We were more or less told oh well, and when we said this insanity would change our decision to ever cruise NCL again he shrugged his shoulders and didn't care! I was appalled at the buffet, for a 4 day cruise the breakfast and lunch was exactly the same every day. They didn't even add different side dishes! They hamburgers were disgusting ! So we figured we would go to the pool side bbq for a change, except it was the same food as inside at the buffet!! The food and service inside the palace for dinner was amazing ! The room attendant was great! We will go back to our normal cruise lines for future cruises. Read Less
Sail Date: September 2014
Family and friends had an awesome time! While gambling, you're Black Jack staff was amazing. There was a drunk guy testing one of your crew members patience at the Black Jack's table closest to the exit by the cashing out window, ... Read More
Family and friends had an awesome time! While gambling, you're Black Jack staff was amazing. There was a drunk guy testing one of your crew members patience at the Black Jack's table closest to the exit by the cashing out window, and he handled himself professionally at all times. The professionalism of your crew was amazing. Michael, he was always running around helping guests with drinks, getting ice, and whatever it took to make guests happy. He sure made our day by selling us a big bottle of rum and kept the sodas nice and cold for us by refilling the ice every time he came around. Our room attendant was great and always smiling. Suggestion: putting some sort of padding around the bed frame. The ice cream sampling was awesome! Don't ever get rid of that. It was a nice way to cool off after being outside in the pool and hot. The food was delicious. The host of the late show was a little slow at first but then started to make people laugh. He kept his composure and didn't give up. My brother in law and I were turned away for our family dinner because we didn't have pants, but we were wearing nice shorts. Some individuals were wearing jeans that looked dirty. I think dressing nice if fine, but with over twenty in our group, we were the only outcast. My wife and I were part of the couple's show/competition. We love it! I came in second, but everyone agreed I should've won. I've been in Disney Cruises, so I can tell you that you guys really made my family, friends, and us feel Magical. Read Less

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