78 Royal Caribbean Freedom of the Seas Spring Break Cruise Reviews

We chose the Southern Caribbean cruise because we enjoy warm weather after a long stint of snow and ice in Ontario, Canada. We sailed a similar cruise on Jewel of the Seas before. Ship - some wear but not noticeable unless someone was ... Read More
We chose the Southern Caribbean cruise because we enjoy warm weather after a long stint of snow and ice in Ontario, Canada. We sailed a similar cruise on Jewel of the Seas before. Ship - some wear but not noticeable unless someone was really looking. Promenade with shops and cafe and pizza was very good. No pushy sales people. The sports area was a bit tucked away though. Plenty of chairs/loungers even on our sea day. Entertainment - good. Same ice show was on 2 days at 2 different times. Good variety. Dining - requested a table for our group of 6. Unfortunately our head waiter had a new assistant waiter and service was slow as molasses. We were usually the last or almost the last to leave the dining room while a couple (also serviced by same waiters) received everything first. Ex: they had dessert before we received our appetizers. Also requested savory bites but was told could not provide :( People - everyone was very friendly. No issues with staff or other guests. Was a bit worried given the many negative reviews, but no issues at all on the cruise. St Thomas - we went to Sapphire Beach and surprisingly there was a water spout to wash off. Bar service and restrooms were available. Our ship docked at Crown Bay so there was an extra cost to go to downtown shopping. Antigua - had a great tour with Gordon Tours. For our group of 6, adults were $40/adult - Jerome was our tour guide. Everyone in our group really enjoyed the tour especially the visit to Nelson's Dockyard. Would suggest more time at the Dockyard as there was a lot to see. Barbados - visited the Boatyard for the first time and it was good. $25/person. As expected given our late docking there were no chairs/umbrella upon arrival. We made due under the pier and very nice people offered theirs when they left. Could not go on the boat to see the turtles even though we signed up right after arriving. Not worth it for us in the future as no guaranteed chairs/shade; not interested in inflatables; turtle boat dicey; last return back to cruise ship with them was 2hrs before all aboard. St Lucia - had a great time doing the Triple Adventure (jeep safari, zip lining and waterfall) with Treetop Adventures. Our guide was Erika/Sunshine. Gave a brief history during the Jeep Safari (tour portion was just ok). Zip lining was fantastic! Safety was huge plus. Groups have 2 guides for the zip lines. One guide goes first to the end of the zip line while the other guide hooks each person and tells you when to go. Way more safe zip lining with them than in Quebec. Afterwards, we had a provided burger and drinks at the waterfall. No "hike", just short walk. St Maarten - we went to Orient Bay and did parasailing and jet ski. We rented 2 chairs & umbrella for $30. Place with red umbrellas even had an outdoor shower. Short walk to other area including Le Macaron (to die for French pastries). There is also a guy who walks around with a wheel barrow selling coconuts. San Juan, PR - we had surf lessons at Pine Grove Surf Club (great instructor) on the Carolina side. Instructor is very patient. $55/person for lesson. Easy to find, just go on the Carolina beach to the right of the Ritz Carleton and there is a tent. We previously had lessons from Wow Surfing but they were rude when we emailed to book again. Kasalta bakery/sandwich place in Parque (close to Condado) - good place for breakfast. Ask for English menu. El Vagon food truck with seating in Miramar - delicious and reasonably priced. Miramar food trucks in Miramar - went there on Sunday around 1PM and there was only 1 food truck open. Went to nearby El Vagon instead. Bebo BBQ near airport - tasty and very cheap. However, salty and no English whatsoever. Read Less
Sail Date March 2019
My wife and I have been addicted to cruising ever since our first one. Since the first one we have been adding people to our cruise trips (currently 20 guest on last week's cruise on freedom of the seas). This was until our 4th ... Read More
My wife and I have been addicted to cruising ever since our first one. Since the first one we have been adding people to our cruise trips (currently 20 guest on last week's cruise on freedom of the seas). This was until our 4th cruise. All 4 cruises have been with Royal Caribbean, Independnce,liberty,Oasis,and Freedom. We are disapointed to say we will problybe looking at destination vacations such as Costa Rica which we are now considering over cruising again. 1st issue: Customer Service Customer service booking the cruise and trying to get all 6 groups of people going was horrendous! This was a known issue by us from the last 3 bookings. We continually had people disappear from the bookings to constant issue of merging reservation numbers (this must be done to ensure dinning arrangements place groups at the same table.) We have gotten to the point that we book through cruise.com and encourage everyone that came to do so also. It's bad to say but secondary cruise agencies have better knowledge of royal caribeans product then they do. Examples: policy on room placements of minor children from acompining adult rooms, state room locations and categories , what combination of promotions save you the most. We usually purchase the excursions through Royal Caribbean and have never been disappointed. Booking was smooth sailing till we had to switch over to Royal Caribeans service (this is a must to get same table seating,drink packages,excursions,and so on). Just be prepared, what the customer service rep says can be done may not be what you actually get when you board. The two customer services (sales/cruise planning and onboard gustservices) are two separate departments. They will also use this as a means of customer relief in matters, telling you on board that the issue of purchase can be fixed only on the phone after the cruise. This has been done to us only to be told that it was not the case on the phone. 2nd issue: Dinning/Reservations As said in the first what you are told on the phone is not what you get on the ship. Hours were spent on the phone to ensure every reservation was contected and we were told that everyone would be placed at the same dinning table. We arrived at the main dinning hall as a group only to be walked in different directions to separate tables. When I pulled the staff to the side to fix the issue I was sent to the dinning room manager. She then gathered all 20 people up and escorted us to two large tables separated by another large table with other guest. We sat and ate making the best of it and had an excellent meal. After I pulled the manager to the side and told her this was an issue that was fixed 8 months ago on the phone. She said she was sorry and this was the best she could do. I then handed her a $50 tip and she smiled and said she will work on the issue for us. The next day we all walked in and I was instantly greated by her and was told she had fixed the issue. She then escorted us to the same tables, but now the large group between us had been displaced one table down. After being seated I turned to the gentleman closest to me at the other table and apologized for moving them. He then stated that they were not moved that they asked to be moved to help our situation. After dinner I was pulled to the side by the manager and asked if all my guest were happy with the better seating. I smiled and said yes it was not what we had expected but we will have to make the best of it. She then said I am sorry but your group is to large and must be seated at two tables. I pointed to the 4 large center tables and said those tables seat 22 people. To which she said that since it was the second night all seating assignments were permanent. Walking out past the larger tables an older female guest stood up with her husband and I over heard her say, it was delightfull meeting everyone and that she could not wait for tomorrow nights conversations. I held back and let them walk partially to the exit then excused myself and stated I overheard her and ask if the large group was all together or separate. She said "oh we are 5 different groups we have never met and that they were assigned to sit together". To be fair the meals were amazing and staff was always friendly. Our wait staff was very "green" compared to past cruises but gave 110%. Everyone in the group made the best of the situation. 3/4th issue: Staterooms The first morning my wife came out of the bathroom and stated the toilet wouldn't flush. I was mid sentence when the toilet flushed by itself. I then tested it and it wouldn't flush again, then by itself 4 minutes later flushed. My wife went and gathered the kids to meet everyone else at the Windjammer for breakfast (amazing arangment of fresh fruits,meats,cereals,and pastries). I held back and searched the halls for our housekeeper. Further down the boat and in a separate hallway I found a staff member in a balcony room who looked to be fixing the sliding door. I told him the issue and he said maintenance would meet me at the room. 45 minutes later I left to grab breakfast alone and to ring the group, maintenance never arrived. We don't know if they came a fixed it when we were out but the toilet was 50/50 for flushing after that and the wife and I for the remainder of the cruise would walk down to deck 4 and use the restrooms for more "smelly" usages, as a side note those were the closet to our deck 7 room that were always empty and available. Day 3 shower for me was interesting. Well showering I felt something cold on my shoulder and top chest. Looking down I had this black mucus on me. Looking up revealed the vent above the shower had a very large amount of mold growing that was unable to stay in place anymore and was dripping down because of the steam. Royal Caribbean lost 3 large towels that day from me cleaning as much as I could out of the vent before the wife took a shower. Every night around 1am sounds of carts rolling and people climbing stairs started and continued till the morning. At one point at 3 am I rolled over and asked the wife if she was awake and she said yes. I got dressed and ran out side the room once the noise started only to find the hall empty. I ran to the 8th deck to find the same. We later found out that behind our room and 2 others was a very large service room for housekeeping and room service. The only night of real rest happened on the last. We don't know if this was due to complaining or that the staff didn't have the same routine schedule for the last night. The last morning came and I was woke to my wife screaming from the shower. Opening the door I was greated to the toilet overflowing raw sewage (not ours and a very large amount) and my with standing in it. I went down to guest service and was told maintenancewas on their way. The guest service manager then said that she would like to give us 30% off a next cruise booking within the next year! I said that is not the issue right now it was the fact that we complained about this and now my wife was standing barefoot in raw sewage and exposed to diseases. She looked confused and said that the 30% was the most she could do. I told her I was going back to the room to check on the wife and left. Upon getting to the room I was greated by the housekeeping staff manager and my wife in the hall, maintenance was in the room fixing the toilet and 3 housekeepers were instantly with a viriaty of cleaning equipment. Instead of an apology she started to ask for names of people that this was reported to and when was it fixed first. When she was told about the staff member in the balcony room I was cut off and told that I was wrong it couldn't be a male since the only two housekeeping in the hall area were female. I told her it was defiantly a man to which she cut me off again and told me I was wrong! The wife and I left and proceeded with our day. Walking into the kids room that night I was hit with a strong smell. I opened their bathroom door and it was a strong sewage smell. I asked them when did it start and they said it was there when they got back from dinner. Upon inspection their toilet was doing the same thing as ours. Luckily their never overflowed since the staff had stuffed a wine cork into the overflow drain being the toilet which was black with mold! Please take this review as only a piece of what has been an amazing experience up to the current issues on the 4th cruise (customer service always being an issue on the phone) . The food is second to none,and the staff minus 3 managers are to say the least amazing! Entertainment is Vegas quality, with bars around the boat offering piano,guitar, and dj music all night. The activities will leave you feeling like you missed out only due to not having enough time in the day to do all of them. Hopefully our experience was a fluke and not what is becoming the norm for Royal Caribbean. If I have not said it enough....... ROYAL CARIBEAN FIX YOUR PHONE COSTOMER SERVICE!!!! Ps . The website is clunky,hard to navigate,confusing at times and leaves you with uncertainty if purchases were processed. Read Less
Sail Date April 2018
Chose Royal Caribbean because we were getting a great deal through Costco Travel and other families were also travelling with us and preferred this cruise line. Awesome service, great and friendly staff, activities and amenities were ... Read More
Chose Royal Caribbean because we were getting a great deal through Costco Travel and other families were also travelling with us and preferred this cruise line. Awesome service, great and friendly staff, activities and amenities were fantastic, food especially for our group with diet restrictions such as Nut allergies and special No Onion/Garlic restrictions was made special by chefs onboard. We were greeted with a smile always by everyone working on the cruise line. The shows and entertainment was amazing - we really enjoyed the standup by Kivi Rogers - he was really funny. The show on ice was fantastic as well and was performed very well. Our Stateroom attendant (Hudson) and other servers (Franklin and Mohit), our chef Kaushik and other staff members in the Bars and everywhere else were just perfect! Would have loved to see more programs for the seniors as we had our parents (70+) with us and would have loved to participate in those activities. Our Teens enjoyed the activities geared for them but wanted more organized activities because they are very active teens and wanted to be active and engaged at all times. We all enjoyed the excursion at the port of call Cozumel (Riviera Maya Cancun) - ziplining, ATV, rafting, lazy river - this is a must do for active teens/adults and parents and is just so much fun. We picked the all-inclusive one and it was worth the money though initially we thought it to be too expensive. Would do this again soon and would pick Royal Caribbean again. Read Less
Sail Date April 2018
We chose Freedom because it had more to offer our grandchildren. We were pretty happy with RCCL and their excellent service. The boat was actually nicer than we expected, but a lot of extra walking due to the larger size. It is actually ... Read More
We chose Freedom because it had more to offer our grandchildren. We were pretty happy with RCCL and their excellent service. The boat was actually nicer than we expected, but a lot of extra walking due to the larger size. It is actually great exercise for big eaters, but if you have a bad back, feet or other walking issues...it can be a problem which is true of any large ship. We read all the negative comments on the food, but found it to be very good in the dining room. We enjoyed the food in Windjammer, but it was so spread out you had to work for your food and with a full ship with a record number of kids...the lines were pretty long. The entire staff on that ship was exceptional! They all worked hard to make everyone happy. The guest services desk was very knowledgeable of every aspect on the ship and quick to resolve issues...even to allow me to phone the USA to discuss an issue with our booking company. We saw two musicals and they were great. The ice skating show was the best show of any kind that we had seen on our six cruises over the years. They had so many activities it was exhausting! What we didn't enjoy was allowing so many people on the ship. Where as most cabins have two occupants, the cabins on our cruise probably had an average of 4-6 per cabin. We have been on Spring Breaks before, but the ship was seriously over crowded. Parents would save deck chairs for the entire family and the kids never used them. On the nine days at sea we were only able to get chairs on the deck one time, and ice cream one time! The ice cream machines had lines of 20+ kids at all times with a long wait. I am certain that this is not normal, but I wonder if we would have had enough life boats for all. We were also discouraged when we arrived to check in the first day that they put the gold members in the long lines with the new to RCCL cruisers. This goes against their promise to never wait in a long line again after your first cruise with them. Half of our excursions were cancelled by RCCL. They offered others, but we had a couple of folks with limited mobility. Our biggest complaint was with the online RCCL agents who were totally ignorant of the excursions they were trying to sell. They desperately need better training! We ended up going on a couple of private ones and RCCL's Land and Sea for San Juan (which we found to be great on the Sea and extremely boring on the land tour. We did have a problem with the "Sexiest Man on Earth" competition with the record number of children onboard. It was pretty sexual and should have been held late at night. It was extremely inappropriate for kids to view...and they did! I don't see how those ship employees kept such a great attitude with that overloaded ship! We had a great time! Read Less
Sail Date March 2018
We chose this cruise because it worked well with our children's spring break. We got a great deal, booking 14 months ahead of time and overall, had a fun and memorable experience. This was our 2nd cruise and the Freedom of the Seas ... Read More
We chose this cruise because it worked well with our children's spring break. We got a great deal, booking 14 months ahead of time and overall, had a fun and memorable experience. This was our 2nd cruise and the Freedom of the Seas was a larger ship than our first (Rhapsody of the Seas). We were a bit disappointed in the staffing. The cruise was at capacity with about 4000 guests and 1400 of those, under the age of 18. There were many activities onboard but lines for pretty much everything. You had to arrive at the Arcadia Theater a good 30 minutes ahead of time to get a decent seat and one elevator was non-functional the entire trip. Ice skating was only offered 2-3 times and you had to be in line 30 minutes there as well to ensure a spot. It's a good thing we are able to take stairs because if one had to wait for the elevator each time, it would have been ridiculous. The dining room seemed understaffed. While I understand dinner is meant to take 1.5 hours, we often waited an inexorable amount of time between courses. The waiters seemed frazzled and over-worked compared to the dining experience on the Rhapsody. We loved the ports and enjoyed the sea days but again, finding a chair near the pool was like stalking fellow guests. Lines at Sprinkles were always long. While we really loved the promenade and the shops, I'm thinking we may return to a smaller ship for better service and a more relaxed atmosphere. My advice to Royal Caribbean is that they need to properly staff their ships and make sure all equipment is functional on sold-out sailings or their customer base is going to start looking elsewhere. Read Less
Sail Date March 2018
We are very loyal to Royal Caribbean - but the changes being made are not what we're looking for in cruising. It was hard to get a drink by the pool - you have to stand in line - not a lot of roaming bartenders. Coke packages - ... Read More
We are very loyal to Royal Caribbean - but the changes being made are not what we're looking for in cruising. It was hard to get a drink by the pool - you have to stand in line - not a lot of roaming bartenders. Coke packages - machines broken/out of service a lot. No bartenders in the Dinning Rooms - no after dinner drink specials of the night..... Would not encourage anyone to get a drink package. Bartenders seem overwhelmed and rushed - none of that old fashion cruise experience. Dinning Room Service was okay - they also seemed rushed and to much to do and not enough tables. Our waiter had two tables of 12 plus a our table of 6, that seems like a lot for one waiter and a shared assistant waiter. Drinks were never refilled - you had to ask - don't like ordering for the whole meal at once - including dessert - again seems everything is rushed ----we're on vacation----. Lots of pressure to choose the specialty restaurants - Don't know how we're going to handle the staffing changes---- Read Less
Sail Date March 2018
I have traveled Royal Caribbean before and had a good experience. Overall it was good except for a few major issues. I'll start with the good things: Great aspects: *State room was nice and we had an interior but always clean ... Read More
I have traveled Royal Caribbean before and had a good experience. Overall it was good except for a few major issues. I'll start with the good things: Great aspects: *State room was nice and we had an interior but always clean and tidy *This ship had more than enough things to do! The ice rink was a nice fun change and the ice shows were fabulous *Dining was fine but by the end we were sick of the food options (to be expected with such a long cruise) *Service from all members was fantastic-especially the art team from Park West things that were not so great: *EVERYTHING started late.. like 10-15 minutes late. I would expect better time management for a cruise line that has so many events planned *The compass was flat out wrong on multiple occasions. This was incredibly frustrating!! *Often things were printed for the wrong day/time or did not occur at all (examples: the 10 dollar sale was printed as occurring on the wrong day, art events started at different times, overbooked an area for two events at the same time just to name a few) *staff seemed unconcerned that things were not on time/ were not aware that the compass was wrong and were unable to help with the confusion of change of events *a great group of kids were supposed to preform but didn't even make it into the compass, only knew because we ran into them and they told us they would be preforming. Read Less
Sail Date March 2018
This was my 5th cruise with Royal Caribbean and my 15th overall. The ship was booked to capacity for this voyage and it showed! Elevators were frustratingly slow stopping at every deck and Windjammer was maddening. The ship overall is ... Read More
This was my 5th cruise with Royal Caribbean and my 15th overall. The ship was booked to capacity for this voyage and it showed! Elevators were frustratingly slow stopping at every deck and Windjammer was maddening. The ship overall is beginning to show her age and she could use a thorough update, although some areas look fresh after a recent dry dock. The stateroom decor is dated and looks straight out of Golden Girls. Many public spaces are still modern and well maintained; the promenade has every bit of the wow factor as the day the ship was launched. Service on board was generally very good. Our stateroom attendant was grumpy and only cared to do the bare minimum, but the waiters and bar staff were fantastic. I never had a problem getting a drink even with the ship sailing completely full. We frequented R Bar and had exceptional service there along with Sky Bar. We elected to purchase the dining package and we had dinner at the various venues every night. Our first night was at Sabor. I was impressed with the food and service overall, but I would prefer the space had remained a night club because the night life was lacking. We were all impressed by the food and service. Table side guacamole was delicious. I ordered the mole appetizer as a main and it was juicy and well seasoned. The real star was the chicken stuffed jalapeño appetizer: we ordered multiple plates of these succulent morsels on both nights in the restaurant. Chops Grille is always fantastic. We had excellent service here and enjoyed every bite of food. I ordered the ribeye both nights and it was cooked just the way I like. Giovanni’s Table was a let down one night and wonderful the next. The wait staff was overloaded the first night and our service was painfully slow and inattentive. I love octopus so I ordered an octopus appetizer. It was slimy and fishy; everything octopus shouldn’t be. I sent it back after one bite. Our second night was much better and we all stuck to pasta dishes which were excellent, particularly the carbonara. I could have had two plates of that to myself. Windjammer was just awful. It was packed at every minute of the day. Guests and staff kept running into each other, the lines for food stations were long and the food was generally tasteless. The atmosphere was as if 2,000 Neanderthals has discovered food for the first time. Thankfully the table side beverage service was quick: I had to suck down a few libations during breakfast and lunch to tolerate the place. Johnny Rockets was well worth the money and the outside tables are so pleasant. We had a late lunch here in the warm Caribbean breeze and enjoyed the view as the ship departed Grand Cayman. We had a pile of onion rings, burgers fries and dessert before asking for seconds. I felt as though I’d need a scooter to get around the ship after that day. Cafe promenade offered Illy coffee and I took advantage of a latte every morning. The food was not very appealing in aesthetics nor taste. Sorrento’s: pizza produced for the masses. It was fine but lines were often long. Entertainment was exceptional. I was impressed by the quality of the stage shows. I live pit band performed the music which was exciting. The comedians were great: one described the Windjammer as the “Foodjammer” and I laughed hysterically given my experience on this sailing. The live musicians throughout the ship were enjoyable such as the pianist at Schooner Bar and performances at the British pub. Fellow cruisers were awful on this spring break cruise. Kids were running everywhere with no supervision. They’d run into the elevator and “Christmas tree” the elevator buttons and then run out. It was probably the most classless cruise I’ve ever been on, even having sailed a few Carnival ships. One fellow (adult) passenger boarded a full elevator, waited for the doors to close and announced that he’d farted, then got off the elevator at the very next deck (along with the rest of the guests wallowing in his putrid stench). Appalling, to say the least. Overall it was a fun vacation. I would absolutely sail Freedom again, but I will never sail any ship during a holiday period after putting up with the trashy guests on this voyage. Read Less
Sail Date March 2018
The staff is incredible friendship, and the Teen program is very well planning, the 12-14 is doing activities for themselves. The program were very good for every group of ages. The Ice Show was excellent. The Cabin was very good, with ... Read More
The staff is incredible friendship, and the Teen program is very well planning, the 12-14 is doing activities for themselves. The program were very good for every group of ages. The Ice Show was excellent. The Cabin was very good, with a pullman bed, that my grand daughter loved it. The cleanest of the stateroom was excellent.The embarkation and disembarkation was very fast, and smoothly. I traveled with my husband and my grand daughter, and both had a great time on board. The staff in the dinning room was very attentive, they call us by our names every day, and learned very fast how we like desserts or drinks. The disembarkation and embarkation in the different ports of call, was very organized and fast. The Promenade shops had variety of stuff and with different offers every day. We adore Royal Caribbean, and the Freedom of the Seas cruise is one of our favorites. Read Less
Sail Date March 2018
This was our first ever cruise and I wasn't sure I enjoy being on a boat with so many other people. I traveled with my husband and four kids and stayed in adjoining balcony cabins - 7326 and 7328. My mom was in a balcony cabin on the ... Read More
This was our first ever cruise and I wasn't sure I enjoy being on a boat with so many other people. I traveled with my husband and four kids and stayed in adjoining balcony cabins - 7326 and 7328. My mom was in a balcony cabin on the other side of the ship. The boarding process took a while (we had been up all night driving, so it may have not seemed as bad if we weren't so exhausted.) When we got on the ship, we wandered around a little waiting for the rooms to open at 1. If I were to go again, I would have brought another bag to stick the kids pillows/blankets in so we didn't have to carry them around. We had our luggage delivered to our room just before 5. When we got into our rooms, I was pleasantly surprised that they were more spacious than I had been expecting. (Not huge, but not as tiny as I had thought they would be.) The adjoining rooms have a chair instead of a couch to make room for the door. Our stateroom assistant pulled down the pullman bed, separated the beds into twins, and unlocked the balcony divider for us while we were at dinner the first night. She kept our room stocked with ice and provided excellent service. Deck 7 was great because it was in the middle of the ship and we were near the library, which was a nice meeting/resting spot. The ship is big, but not hard to navigate. The first couple of days, the pool water was freezing, but it had warmed up by the end of the week. The pools were very crowded during the day, but fairly empty in the evenings. We never had to wait in line for very long for rock climbing or ice skating or the shows. When I read reviews prior to the cruise, I saw lots of people say they loved the Windjammer and weren't impressed by the main dining room. We had the opposite reaction - we did not enjoy the Windjammer at all. We loved the main dining room and had excellent service and food. The few times when we didn't love the dish, they would replace it with something else. I was very impressed by the service and the food. We went to Sorrentos and Cafe Promenade a few times at night for snacks and enjoyed being able to easily get a snack. Sorrentos pizza was decent...not the best I've ever had, but not as bad as everyone said it was. We ate lunch in the main dining room when it was served on cruising (not port) days and it was very good. For the breakfast and lunch in the main dining room, you could either order off the menu or get the buffet (or both). The breakfast buffet was excellent. We saw Once Upon a Time (didn't love it), the Freedom on Ice show (very good), Marquee (liked it ok), and a comedian (really enjoyed). They showed two movies every night on the big screen by the pool. My youngest enjoyed going to the kids club, but my older ones never tried it out. Our cruise went to Grand Cayman, Costa Maya, and Cozumel. We did the turtle center at Grand Cayman and everyone really enjoyed it. We were supposed to swim with stingrays but the water conditions were rough and they took us to Starfish Point instead. It was a long boat ride in rough water and wasn't really worth it. I was worried we might not make it back in time, but we did. The line to get back on the tender boat in Grand Cayman was crazy - it was huge and wrapped around and around in the port. In Costa Maya, we just walked around the port and swam in the pool and ate at Latina Cantina. It was touristy, but a good place to just hang out if you don't want to do an excursion. They have the free pool, entertainers, flamingos, the dolphin experience you can watch, and lots of shops. In Cozumel, we went to Paradise beach and it was very nice. The inflatable water toys/trampoline/climbing toys were harder to get onto than I expected. Paradise Beach has a heated pool, the beach, the water toys, kayaking, stand up paddleboarding, and chairs on the beach. The food was good but not great, but the service was very good. Overall, we had a great trip. I loved our balcony room, the main dining room service and food, all the things to do on the boat, and seeing new places. I was surprised at how long it took to get off the ship and get through customs. We carried our own luggage off so we could get off quicker and it took at least an hour to get through customs. They did let us sit and wait and call us by rows, so that helped make the process smoother. Read Less
Sail Date March 2018
We traveled with Autism on the Seas. Absolutely wonderful staff. They made cruising with autistic grandson a wonderful and relaxing experience. Will travel with them again. Embarking and disembarking were made very easy for a child that ... Read More
We traveled with Autism on the Seas. Absolutely wonderful staff. They made cruising with autistic grandson a wonderful and relaxing experience. Will travel with them again. Embarking and disembarking were made very easy for a child that can not wait in line. The ship is beautiful and had so many activities and entertainment venues that you were never bored. All staff are friendly and very accomodating. The food was outstanding and plentiful. The alcoholic beverages were delicious and always available. It was so relaxing to sit out on the deck by the pool and relax with a delicious drink. It was fun to return to our stateroom after dinner to see what kind of animal made out of bath towels and wash cloths was awaiting us on our bed. We thoroughly enjoyed the “Beatle Tribute” show. The music was outstanding. We also enjoyed Listening to Jayne Anistocia at the Schooner Bar. Her voice is beautiful and soothing and the variety of songs she sang and played was amazing. Read Less
Sail Date March 2018
Loved Freedom! So much to do for the entire family, amazing and attentive crew always willing to serve. Ship and itinerary were top-notch, my only complaint was the crowds which I did not notice as much on Oasis class as I did here, but ... Read More
Loved Freedom! So much to do for the entire family, amazing and attentive crew always willing to serve. Ship and itinerary were top-notch, my only complaint was the crowds which I did not notice as much on Oasis class as I did here, but that had a minuscule effect on my experience. This cruise was out of Port Everglades and sailed to Grand Cayman, Costa Maya and Cozumel, two of which we had never been to before, so this was also an exciting part of the experience. That being said, the main destination is always the ship, and I’d say that the Freedom of the Seas not only met my expectations, but well exceeded them. I highly recommend taking advantage of as many events onboard as possible, that’s what we did and I felt it really enhanced our cruise vacation. I would recommend Royal Caribbean and the Freedom of the Seas to anyone! Read Less
Sail Date March 2018
We chose this cruise due to the length of the cruise, the timing, and previous RCCL experiences . However, this experience on Royal Caribbean was pretty much the same as I’ve been seeing online, less than satisfying, especially for Crown ... Read More
We chose this cruise due to the length of the cruise, the timing, and previous RCCL experiences . However, this experience on Royal Caribbean was pretty much the same as I’ve been seeing online, less than satisfying, especially for Crown and Anchor higher level customers. The quality of service from the employees is not what it has been in the past, sadly. It is obvious that Royal Caribbean does not value the guest experience any longer, but rather, profit driven only. And it’s obvious, the reduced number of staff is taking it’s toll on the existing/remaining staff. Bar service is greatly degraded, I saw at least 2-3 bars that are permanently closed, and many others that are very understaffed, greatly increasing service times, they want the money ahead of time for the drink packages, but don’t want to perform the agreed upon services/products, again, sadly! The women’s steam room was intermittent in the beginning of the cruise, by day 3, way completely inoperative. Sadly, this wasn’t isolated, 1 elevator was out of service the entire cruise, greatly increasing the wait times. Overall, a decent time, just not a memorable one, it may be time to look elsewhere, such as MSC or Princess, this depends on whether RCCL cares what their Diamond level guests input is, or value real world experiences! Read Less
Sail Date March 2018
Our service was impeccable!!!! Our cabin attendant Charlie and our dining room servers Dison and his assistant (I can't remember how to pronounce his name) were amazing!!!!! All three of them made us feel very special and made our ... Read More
Our service was impeccable!!!! Our cabin attendant Charlie and our dining room servers Dison and his assistant (I can't remember how to pronounce his name) were amazing!!!!! All three of them made us feel very special and made our trip that much better! The food was delicious and the shows were fantastic and the atmosphere was great! The crew went above and beyond for my parents who needed special diabetic accommodations in the room and at dinner. It was a very relaxing balance between adult time and time with the kids. There was champagne and chocolate covered strawberries waiting in our room when we arrived along with stuffed animals and blankets for the kids. On one of our cruising days I was able to relax in the spa! It has been a long while since I have had such an awesome vacation!!!!!! I will always recommend Royal Caribbean to all my friends and family that are considering a cruise!!!! Read Less
Sail Date March 2018
The only reason I'm giving this a "Very Good" rating is because there isn't a grade between very good and excellent. We chose this cruise because the itinerary and the timing worked perfectly for us, our son and his ... Read More
The only reason I'm giving this a "Very Good" rating is because there isn't a grade between very good and excellent. We chose this cruise because the itinerary and the timing worked perfectly for us, our son and his girlfriend who were both on Spring Break. The ship was also a big consideration. My wife and I hadn't been on a cruise in about 20 years and this was our son's first; his girlfriend was taking her fourth or fifth. We chose Royal because of the exceptional experience we had on their ship the last time we cruised. The ship itself is enormous. We have read that until several years ago this was the largest ship on the seas. We can't imagine how huge the Oasis class ships are. As large as the ship is, though, it is quite manageable. And, immaculately kept. Servicing 4000 people isn't easy, and the crew of this ship keep the public areas as pristine as the moment you embark on the ship. Seas were a bit rougher than I remember although we suspected that (that) was due to a series of weather events that plagued South Florida all the way down to Mexico. But, it wasn't anything that caused any kind of disruption and it was mostly a gentle rocking; more so at night. The only complaint we had is that the announcements were frequently inaudible. Minor, but they really need to work on that. We would recommend this ship to anyone! Embarkation was, for the most part, very easy. The porters were fantastic, efficient, and very friendly. The only negative critique is that at Port Everglades (Ft Lauderdale) they have mostly seniors in the check-in hall to direct you to the various lines. It would be helpful if they could all be on the same page. We were Gold status members and headed to the line which was clearly marked only to have a guy more or less become very snarky with us by directing us to a different queue. A colleague of his said no, go to the Gold line whereby the two of them argued with each other. Truthfully, he should be reminded of customer service skills. It is a good thing the counter staff was terrific, efficient, and friendly. Otherwise the overall review would have taken a serious hit as that was our first face to face interaction with RCCL staff. Disembarkation was curiously somewhat similar. Our designated time was 8:15 and we were to assemble on level 3 or 4 of the Arcadia Theatre. At 8:10 we were on our way to the theatre and were intercepted by a staff member who basically said, "No, you need to depart now." and we were directed to the gangplank. It seemed a bit curt to us. Which raises a couple of interesting points. As welcoming as 99% of the staff was on Sunday (departure day), the staff seemed to reverse their enthusiasm for the guests from about Thursday on. It wasn't my imagination as every member of our party thought the same and we heard other guests indicating the same sentiments. The staff needs to work on that. In fact, it would be a very nice touch if a member of senior staff or entertainment were present at the disembarkation point to thank the guests and welcome them back again. Disembarkation itself was easy and seamless. Truthfully, we expected tighter security measures from US Customs. You picked up your luggage and simply showed your passport. However, that aspect of the trip had nothing to do with RCCL. The cabin(s) were nothing short of spectacular. We had originally booked outside staterooms. They upgraded us to Panoramic Ocean View Rooms on the 12the floor (the top floor that has staterooms) near the front port side of the ship at no additional charge. There are no words to describe the room or the view. First the room was immaculate and was kept that way. The cabin service was efficient, friendly, and incredibly hospitable. Sean was our room attendant; we can't say enough about him. If a spacious bathroom is what you are looking for, don't cruise. The bathrooms and showers aren't exactly large. But the trade off for a very spacious living and bedroom area more than offsets the tight quarters in the bathroom. We have stayed in standard hotel rooms where you felt far more cramped than this. We won't ever settle for a smaller room! Thanks RCCL! Dining gets mixed reviews from us. The quantity was just fine, but we were a bit disappointed in the menu selection in the Main Dining Room. We actually only went to the MDR one night out of the six. The other thing that caused us a bit of disappointment was in going to the MDR the first night we had anticipated a table for four and was placed at a table for eight (or maybe it was ten). The maître d was very accommodating but not until night #2. Combining that with the lack of interest in the menu and we spent most evenings in the Windjammer. Based on people watching, there were many families that appeared to have gone to the MDR only to end up at Windjammers. The Windjammer is where the buffet is. Enough said; if you can't find something there to eat, there is no pleasing you. Is the quality five stars? No, but preparing food for thousands of people will cause a bit of a setback in overall quality. Still, it was very, very good with a huge variety. And that compliment applies to all meals. A word about the alternative food locations that are included in the price. Sorrento's Pizza is ok. If you are looking for a pizza chef flipping dough in the air, forget it. The pizzas are based on premade dough shells; nothing exciting but not terrible. There really isn't any other way to service that many people. Ditto the coffee place. As for the upcharge restaurants, our son and his girlfriend went to Chops Grille. They said it was ok. Certainly not Ruth's Chris; more in line with Longhorn. One night we opted for Johnny Rocket's. Truthfully, this should not be an upcharge. The burgers are largely what you'll get at the Windjammer. Hardly worth the $9.95 per person upcharge. It would be a nice touch if it was included as an option like Sorrentos. The one thing we found annoying about the Windjammer was the incessant soliciting for their upcharge restaurants while you were having breakfast. To be honest, at 8:00 in the morning, I haven't even thought about dinner yet. I wanted to say something about the drink packages. We opted for the Refreshment Package which includes pretty much all drinks except alcoholic beverages. There is a code on your SeaPass card that tells the bartender/servant what you are entitled to. The SeaPass card also has coding that links to your overall reservation. Here is my point. On many occasions I went up to a bar, etc. to get four drinks (one for each member of our party). I was told "you can only get one or two". This became incredibly inconvenient. And it applied to everything; whether it was bottled water, soda, a mocktail, or a designer coffee. I do understand that there are people who scam the line by purchasing one package and then proceed to take advantage; but, with the amount of embedded coding that is on that SeaPass card one would think the server could readily identify that your entire reservation (and those linked for the second stateroom) had a verified and paid for Refreshment Package. The other thing I wanted to point out is that since RCCL (and others I imagine) are getting out of the business of having midnight and late night buffets in favor of these standalone restaurants (e.g. Sorrentos), then they absolutely NEED to have these fully stocked until their closing time (usually around 2:00 a.m.). On several occasions, there was no more bottled water (or it was warm), the Coke or Diet Coke dispenser was empty. After all, people are leaving shows, lounges, or the casino; and carrying around the souvenir cup is clearly inconvenient. Overall, the Refreshment drink package was a bargain. In what I hope is a helpful note, the all inclusive alcohol package may not be cost efficient on this particular cruise as there are only two full days at sea. If you are leaving the ship for excursions, you will likely find that you will lose money on those days in port. Entertainment is fantastic on this ship. The Cool Band is a must see; their range of music library is extraordinary. What I will say is this; there needs to be developed a flexibility to change in midstream for certain events. The calendar is so tightly scripted it results in what is a great time being cut short because of that tightly scripted calendar. Case in point. They had a 50's/60's party on Thursday night. The Star Lounge was packed, the dance floor was very crowded, and the Cool Band was flawless in the way they played everything from Elvis to the Platters, to the Beatles (considering the band members are Mexican, you never noticed the fact that they didn't have a Liverpool accent, much less a Southern drawl). But at a break, the party ended. When the band returned, it was their standard program. The place emptied. At the pool there were several planned events (most notably a Meringue lesson) that were canned because of a lack of interest. Why not be able to extend a party if it's successful? The schedule is loaded and you'll never be able to attend everything; especially if you like to go to the pool and enjoy the sun. Which has us thinking that there really should be things like bingo held in the evenings as well as in the middle of the day. I know they design bingo for the older crowd, but there are many who would partake of it if the times coordinated with their dinner schedules, etc. Service? A++. Nothing more needs to be said. This cruise stopped in Grand Cayman, Costa Maya, and Cozumel. Grand Cayman was terrific although it was mostly cloudy and it rained. We opted to do our own tour over to Royal Palms Beach Club; this was a smart move given the weather as the cab cost about $40 round trip and the entrance fee was only $2 per person. Had the weather been good it would have cost an additional $10 for each chair and about $15 for an umbrella if so desired. Seven Mile Beach is a must see and we can only imagine what it would have been like had the weather cooperated. The food and drinks there, while a little pricey, were outstanding. Costa Maya was the second stop. Meh. We did not do an excursion there and went into the little town to shop. Very contained, some nice shops, some pretty good places to catch a cold one. And we believe it may be contained for security reasons. We did an excursion in Cozumel through RCCL. It is interesting to note that a significant number of shore excursions were cancelled due to the unrest and issues with ferries currently going on in Mexico. We did the Deluxe Playa Mia waterpark excursion. At $75/pp it is overpriced even though it is "all inclusive". The food isn't great, the drinks, meh. There is a very good shopping area when you leave the dock area and get through Mexican security. Do not be alarmed by the drug/etc sniffing dogs Mexican security uses (unless of course you have cause to be worried!). Interestingly enough, there are no dogs sniffing your packages and backpacks on the way back to the ship. Moral of the story? Mexican authorities care a whole lot about what you're bringing in; and they could care less what you leave with. Overall, for shore excursions, I would rate this slightly above average. We traveled with our 19 year old son and his 19 year old girlfriend. It was my son's first cruise. He loved it! She did as well, and they appeared to have a great time (especially watching this old guy (me) challenged by the obstacle course at Playa Mia!). There was plenty for them to do onboard although it seems incongruous that there was no problem with the kids playing in the casino (my son hit for about $100), but they couldn't order a beer. Rules are rules, though, but when there's a will, there's a way (I won't elaborate). Actually, having no alcohol package kept their indulging to a bare minimum knowing that we would expect them to pony up when we got home (It's fine when it's on Mom and Dad's dime, but they readily recognized that they could incur more expense than it was worth). My son is already looking at the next possibility for Spring Break 2019. As to whether we would go again, I will say this. We 100% would go on Royal Caribbean again, no question. We would want (as noted above) at least the room category we had (we will never go "backwards"). We would absolutely sail Freedom of the Seas again; it is a beautiful ship. But, we do want to experience some of RCCL's bigger ships. As for the itinerary, we would absolutely go back to Grand Cayman, but both Costa Maya and Cozumel would be a fairly low priority. Read Less
Sail Date March 2018
My son was on spring break so the two of decided to go on a cruise.We had a great experience. The ship was clean and in good working order, the staff was very friendly and helpful. We enjoyed that while a larger ship around 3400 ... Read More
My son was on spring break so the two of decided to go on a cruise.We had a great experience. The ship was clean and in good working order, the staff was very friendly and helpful. We enjoyed that while a larger ship around 3400 passengers, it was not a mega ship. We like that we did not need advance reservations for anything (except the Flowrider) thus did not require any preplanning from us but the ship was big enough to have a wide variety of activities. Our cabin was clean and plenty of room for 2 and a cabin steward was very friendly and accommodated all my requests. We had a minor issue with dining (can't say Royals fault), we had the traditional dining late seating and were at a table with 6 other people. We had wanted a table for 2 (not sure travel agent requested) but they could not accommodate us. They told us no room to switch to my time dining either (which I was not sure true) but we upgraded to specialty dining and they gave us a reduced price. Food was excellent in the specialty dining rooms. We enjoyed the shows every night and felt they did a first class job. We also listened to various musicians throughout the ship and thought they were very talented. We did a Segway excursion in Grand Cayman and had a lot of fun. The instructers were very patient with the novices and no one had any issues. In Costa May a we did ATVs and they were a blast!! We did some trail riding but also able to open them up if you wanted. Highly recommend. Overall we had a great time, good food, good service , and while the ship was sold out (spring break) it did not feel crowded on board, except at pool during days at sea. Read Less
Sail Date March 2018
I chose this cruise because it went to two places I had been to and wanted to return to and see a house on Grand Cayman and to go to Costa Maya...last time I was there was ten years ago and no town was there. The embarkation and ... Read More
I chose this cruise because it went to two places I had been to and wanted to return to and see a house on Grand Cayman and to go to Costa Maya...last time I was there was ten years ago and no town was there. The embarkation and disembarkation went extremely smoothly. Not sure if it was because I was a Diamond member or that I had two Royal Suites...but it was the fastest ever boarding and getting off. We were well taken care of. The ship was great and the cabin was wonderful. Loved sitting out on the balcony and enjoying being on the ocean. I am not a fan of the Windjammer so I ate breakfast and lunch at the dining room. At night, we always age in the dining room. I've cruised many times before but our Head Waiter, Waiter and Assisted Waiter was the best I've ever had. My granddaughter and her friend are vegetarians and they had an extra, wonderful tasting, vegetarian courses fed to them nightly. The entertainment was wonderful and they loved going to the different kinds of trivia and other things. The service was wonderful except for the room service. We only had it one time and once again, we did not get what we ordered. I have found this true on other cruises too. Room service seems to be rather sketchy. The excursions were great and enjoyed by all. My granddaughter and her friend loved swimming with the stingrays and seeing the reef. And they loved horseback riding at Cozumel. My saying about Cozumel is that every cruise goes to Cozumel. I've been there so many times that I've probably done most of the excursions. And the spa was wonderful. I always go and get a massage and this time it was the best ever. So relaxing. Wish I could have taken her home with me! Can't wait for my next cruise! Also Fort Lauderdale was a wonderful place to stop over. My grandson and wife came in Thursday night and we joined them on Saturday after we docked. It was a wonderful place to relax and enjoy your family you don't see much of. We took the same flight out on Sunday and it was wonderful that we had that extra time with them. Read Less
Sail Date March 2018
I turned diamond plus and wanted to celebrate on a cruise. The first not so good happened when we got to our cabin and the water and pop usually left for me was not there. It took three days, and the diamond concierge, to finally get it. ... Read More
I turned diamond plus and wanted to celebrate on a cruise. The first not so good happened when we got to our cabin and the water and pop usually left for me was not there. It took three days, and the diamond concierge, to finally get it. Our room steward kept the room immaculate and made towel animals nightly. The few shows we went to were very good. The dining room food was excellent and the service wonderful. We had Angelo and Lina. They were the best! The head waiter. Dennis, came by each evening to make sure we were doing well. It was nice to have this level of service. I must also commend the Food and Beverage Manager, Kenneth Grewe. He treated me like a queen. He spoiled me! Now to the disappointments. THE ELEVATORS. They were very slow and often full when they did arrive. I am mobility challenged and cannot walk stairs.We started taking any elevator with space and then went up or down to get where we were going.Others started doing that too. I was unaware that this was Spring Break. Children whose parents were on vacation from parenting roamed the decks and pressed every button in the elevators. The towel game was so bad I spent most of the week sitting on my shaded balcony. I was able to get a chair when others got off in ports. We went on a tour in St. Kitt's but stayed onboard for the other ports. We'd been there many times. I had been on Independence OTS twice but this was my first time on Freedom. The ship was in good shape, Read Less
Sail Date March 2018
It is a nice ship with friendly staff, great destinations and well secured. Excellent food and great entertainment. The weather was fine and one can hardly feel the movements of the ship because it is so big and smooth. What i was not ... Read More
It is a nice ship with friendly staff, great destinations and well secured. Excellent food and great entertainment. The weather was fine and one can hardly feel the movements of the ship because it is so big and smooth. What i was not waiting was the cabin it was too small to cater for 2 adults and 2 children. On booking we were informed that the Children have a bunk bed but not informed that they are upon our matrimonial bed. Really suffocated especially for those who suffer from claustrophobia. For next time sure i will be more cautious because it is a pity with all that luxury one gets a tiny room. The main dinning area was very good and with very friendly staff. Winjammer also had tasty food and sorrento's always there to serve you for 24 hours. Coffee and hot chocolate was handy all the time. we were allowed to bring two bottles of sealed wine on embarkation. Read Less
Sail Date September 2017
Ship -The staff is friendly and very helpful. -The Food was excellent and had variety. A member of my team has severe allergies; they ensured she had excellent food. - Bigup dining room and windjammer personnel (Hiachan, Roxie, ... Read More
Ship -The staff is friendly and very helpful. -The Food was excellent and had variety. A member of my team has severe allergies; they ensured she had excellent food. - Bigup dining room and windjammer personnel (Hiachan, Roxie, Archana, Martin) - We had an awesome room attendent, Aisha, he was so nice and helpful. - The ship was kept very clean. - Disembarking and boarding very efficient; lines yes but they moved. - luggage area leaving the ship was a hectic. - there was order to exist ship and grab a taxi - personnel managing that area did a wonderful job. - Did not use much amenities - pool, spa, etc - Karaoke was excellent. - Missing a nice cozy place to read. - We have 14 girl with us. She signed for the onboard teen stuff. This is cruise with children from different countries (different colors). Her experience was not great. Good thing this is a child that is independent and does not care if there was indifference ( thank you God for being from the Caribbean) .. strong kid. after the 2nd day, she indicated -there is no value to attending the teen events; she can be entertained hanging with the adults or using other amenities than being there. Excursions: - Excursions was a good way to introduce you to the area. We did one everyday. - Started in Spain Barcelona - loved it- the people are so nice. If they racist, it did not show. We stayed 2 days prior to boarding in AIRBNB and using the metro. Day of the cruise, on Sunday, was difficult to get a taxi - many ships in port and taxis all being used. We lugged luggage and metro. No elevators, many many many steps (wow). Even the street vendors where so nice, they help us carry luggage up stairs in metro. Spanish men also helped and gave directions. - France, Marseilles - Luberon Villages and Lavender - it was a cute excursion. Luberson was a small town, we have lunch there. The food was excellent (can't remember the restaurant) .. the people was nice excepted the french rudeness. Learnt the difference types of lavender and extraction. - France, Villefrance/Nice - Loved it. Easy going Old Monaco and Eze Perfume Factory. Ok the Eze and Monaco beautiful and small .. so cute -Italy, Florence/PISA - ok Florence good shopping for leather bags. Due to port change we were not able to see PISA - this is royal caribbean error. Florence/Pisa excursion was 129; with the port change that excursion went to 210. As a group, while one person could have afford the change; others budgeted. Have pizza here. - Italy/Civitavecchia - Imperial Rome and Collsseum - recommend - if you want to go into the vatican and colosseum - this tour takes you in; otherwise you won't make it .. lines are long. The Guide for this tour was an archeoglogist - she new her stuff. people not so nice; they were indifferent to us. Have lemongello here. The lunch provided was excellent. - Italy Naples, My Vesuvius and Pompeii hike - you got to be fit to make it to the top of the mountain and the history at the Pompeii runes was excellent. - All the guides were excellent. - Lots and lots of walking - if i see a step or stairs i hate them .. - Not for children if you doing the excursions at least Read Less
Sail Date June 2017
Highly recommended to take this cruise and make a great memory. You can get there whatever you need for your vacation, you get the chance to visit different cities. You can see super organised people and process everywhere. Good service ... Read More
Highly recommended to take this cruise and make a great memory. You can get there whatever you need for your vacation, you get the chance to visit different cities. You can see super organised people and process everywhere. Good service and respect is the major factors which can highlight this brand. Take the chance and enjoy your time in a luxury cruise. Cabin are very large like a hotel room. The food special meat type was really nice and you can do any kind of sports on the cruise. The timing of arrival in city is very nice just right after breakfast, you can leave and explore the area. The staff are super friendly and you can notice a professional supervision on main dining room which makes the service very good. The drinks is being charged which is a drawback of the cruise as well as poor internet service which is kind of high price as drawbacks. Read Less
Sail Date June 2017
We went on this cruise because my mother hadn't been on holiday for over 20 years as she is disabled and finds it hard to find holidays to suit her and the ship catered for disabled people so she asked if we wanted to accompany her, ... Read More
We went on this cruise because my mother hadn't been on holiday for over 20 years as she is disabled and finds it hard to find holidays to suit her and the ship catered for disabled people so she asked if we wanted to accompany her, we wouldn't of picked a cruise ourselves as i have never been good on boats,but we of course went to assist her so that she could enjoy a holiday. We were very surprised how amazing it was the staterooms were a decent size mind you we had deluxe balcony ocean views and the balconys were big the views were outstanding.The whole ship was beautifully decorated a bit old style but kept very clean.The food was extremely good and plenty of soft drinks and hot beverages, but you have to be careful as even though we had supposedly paid for all inclusive food and certain alcohol it appeared that we paid for quite a bit including wine in the main dining room.We should have had some sort of meeting when we arrived so that we knew which places on the ship supplied the free drink ,there are no kettles in your staterooms as it is a fire hazard so you have to go to one of the dining rooms to get your tea, you can have room service and the continental breakfast is free but in the small print you get charged a fee for the room service added to your card you carry with you every where, there are a lot of hidden charges including bottles of water. The entertainment was very good always different things to see and do day and night.Just to say don't bother taking your tuxedo suit or long dresses we were told we had to wear formal evening wear tuxedo for men and dresses for women so we bought the outfits at quite a bit of expense we wouldn't normally wear that attire but made an effort and were very annoyed to see that the men mainly just wore smart shirts with and without ties, and women wore some lovely dresses but not over the top just smarts don't worry about the formal notice. The trips were amazing but not very disabled friendly streets the worst being florence were we had to lift my mothers scooter up all the high kerbs and hardly any ramps any where it is medieval not suitable for disabled! The trips apart from that were great the staff are very helpful and overall we had great first cruise we will defiantly think of going on another ones you can see so many more places in one hit. Read Less
Sail Date June 2017
I wanted to have good safe travel to see a lot of places in the shortest time span and enjoy entertainment provided in the evenings to pass the time . My previous experience on a sister ship provided excellent food and I looked forward to ... Read More
I wanted to have good safe travel to see a lot of places in the shortest time span and enjoy entertainment provided in the evenings to pass the time . My previous experience on a sister ship provided excellent food and I looked forward to a similar experience. This cruise catered very much for a particular group of people which was very noticeable to me compared with the previous ship I sailed with. The cabin crew were good and desert and the room was kept clean. The entertainment was average and repetitive at times and may be the reason it was not well attended. Shore excursions were not relayed with total honesty on alternative transport arrangements which was not looking after the customers best interests. We paid 4 times the money we needed to for the same tour with the royal car ribbed ship. Embarkation was a bit slow which denied us the time to look around Barcelona. Read Less
Sail Date May 2017
Sadly a generally disappointed with the whole experience which is a shame as maybe we had high expectations. This was the first cruise in Europe for this ship and its staff. Nearly all staff were miserable, looked freezing and full ... Read More
Sadly a generally disappointed with the whole experience which is a shame as maybe we had high expectations. This was the first cruise in Europe for this ship and its staff. Nearly all staff were miserable, looked freezing and full of the cold. The ship requires a refurb as there are a number of maintenance requirements that general fixing just wont work. This is in cabins and other parts of the ship. Entertainment and Activities staff tried their best but what works in the Caribbean will never, with all the will in the world, work at the time of year we travelled, in Europe. There was a lack of information about ports/shore excursions and lack of info about other ways to get to destinations other than by RCI transfer. Check these out before travelling as there are FREE buses at some of the ports. Food was ok and our waiting staff were lovely, very helpful. The room attendant was very efficient and made us laugh. Would recommend taking a drinks package as the prices are ridiculous even for water. We did enjoy Theatre entertainment and a lot of work must have gone into making the shows and musical groups in various parts of the ship. Would we go with RCI again....Maybe on another ship with staff who are used to being where ever they sailing around. Read Less
Sail Date May 2017
the size of the ship was great, the worker were friendly the food was off the change, entertainment was good, and things to do on the ship were great. If you had kids it was things for them to do. there was all ways food to eat any ... Read More
the size of the ship was great, the worker were friendly the food was off the change, entertainment was good, and things to do on the ship were great. If you had kids it was things for them to do. there was all ways food to eat any time of the night, Dining was awesome activities the cabins had lots of room, the staff was very courteous.ship information was available when needed. Shore excursions were great, The embarkation and the disembarkation went very smoothly. Before we left the ship it was always explain what to expect. we like fact that we were able to choose our dinner time.I would love to travel on the Freedom of the sea again.The pictures on the wall of the ship were nice to look at. When walking in the ship it remind me of walking downtown where I shop,beautiful lights that lite up the ship. Read Less
Sail Date April 2017
Freedom of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 5.0 4.2
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 3.0 3.9
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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