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2 Fred. Olsen River Cruises Europe - River Cruise Reviews

I chose this cruise on the recommendation of my travel partners who had travelled with the company on sea cruises. Ship rather tired needs maintenance , balcony door did not open and cabin door flew open during the night would not lock ... Read More
I chose this cruise on the recommendation of my travel partners who had travelled with the company on sea cruises. Ship rather tired needs maintenance , balcony door did not open and cabin door flew open during the night would not lock from inside. Expectations were high and not met the cabins fine and housekeeping staff worked hard under great pressure. Food not bad lack of fruit had to ask for bananas but did not receive any on the whole trip. Service in dining room chaotic staff did their best but lack of leadership from restaurant manager. One other gripe was the sum asked for gratuities ! Ports fine and excursions good if a little rushed and when not cancelled. Fortunately as I had experienced river cruising with a rival company I know that I shall not be put off but cannot think that my three friends will repeat travel with Olsen. Read Less
Sail Date September 2018
The room was nice and clean. On the first night I had fish which was translucent in the middle and not too nice so I left it. It lay heavy and around midnight I was violently sick and had diarrhoea. I took medicine but ate little for 5 ... Read More
The room was nice and clean. On the first night I had fish which was translucent in the middle and not too nice so I left it. It lay heavy and around midnight I was violently sick and had diarrhoea. I took medicine but ate little for 5 days. With temperatures in the mid 30 it was bad. The coffee station cups were rinsed in the sink, not washed and one waiter put 3 handfulls of ice cubes into the drinking water jug. One night the wine glass had lipstick on it. I also had a couple of dirty forks. I left a list of concerns when I left. We were supposed to receive a form asking for feedback but it never came so I wrote to Fred Osen when I got back but they never even bothered to respond. Very unhappy. The housekeeping side was excellent but the wine waiter came after the main course had arrived and been eaten. As we were on a drinks with meals inclusive package we tried to get a bottle of mineral water but I was told I could only have a glass and only at lunch and dinner even though I was not having wine etc. because I was sick which seems to be extremely tight, especially as it was their fish that made me sick in the first place so they did well out of that. A couple of the waiting staff were excellent, some could not care less. It could be a good ship but they badly need health and safety training. Read Less
Sail Date July 2018
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