1. Home
  2. Cruise Lines
  3. Fred. Olsen Cruise Lines
  4. Fred. Olsen Cruise Lines Cruise Reviews

3 Fred. Olsen Miami Cruise Reviews

Travel Arrangements Outbound Journey The police closure of the A14 for 6 hours due to heavy snow resulted in our missing the Stansted flight to Miami and subsequently being unable to join the ship as planned. We fully accept this was ... Read More
Travel Arrangements Outbound Journey The police closure of the A14 for 6 hours due to heavy snow resulted in our missing the Stansted flight to Miami and subsequently being unable to join the ship as planned. We fully accept this was our responsibility, however......... Unbelievably, Fred Olsen did not appear to have a clear protocol in place to handle such occurrences and support offered by the company was negligible. We had to make our own arrangements to fly out to pick up the ship at her first port of call. The whole experience was horrendous -the head office staff were most defensive - afraid any show of sympathy or offer of help could be interpreted as admission of liability. When they eventually offered some travel options, the cost for the same flights we had sourced ourselves was some £200.00 more expensive than we had paid. Inbound Journey The (chartered) flight back home was delayed for 6 hours due to an error on the aircraft manifest. The original schedule of airports for collection of passengers had been amended which meant that the American authorities would not accept the aircraft. The plane had to abide by its stated manifest and fly from Manchester. This additional flight time meant that a new aircrew had to be found. The Aircraft had been on an exclusive charter to Fred Olsen therefore the mix up with the manifest must lay with them. My husband asked for an explanation from the reception staff and was misled by a statement that there had been technical difficulties with the plane, however we were allowed to wait on board the Braemar and provided with food and drink. This was greatly appreciated. The problems arose when we finally arrived at Miami airport to check in. I understand that, had the flight been on time, 15 check in desks would have been available to process the 300 passengers, with at least 1 desk designated to fast track Premium passengers such as ourselves. In reality, there were only 5 check in desks to cope with all 300 passengers. There was no fast track desk and we queued for 2 hours to check in; only to be allocated seats which were not together. I have a serious medical condition which makes travel in general difficult for me. We therefore paid the supplement to avoid exactly this type of situation. Our experience certainly does not merit the £600 supplement paid. The Ship We found the ship disappointing. The ship sailed through force 6 seas on a few occasions and felt very unstable. The recent extension resulted in some very strange and alarming noises coming from the ship itself during medium seas. The public rooms and pool deck were crowded; it was difficult to get a seat or sun bed. The food was average at best, poor on a couple of occasions. My husband sent back a chicken dish which was raw in the middle and dishes were sent back by our dinner companions on several occasions as the food was cold. The menus were unexciting and generally fell short of what we expected. The entertainment was second rate, I would class it on a similar level to a holiday camp. Our cabin was 'tired' looking. When maintenance work was done on our balcony one day, we returned to our cabin (after 5 pm) to find the sun beds tipped on end, sawdust still on the furniture and floor. The toilet did not work one morning, and the water was turned off one evening for a short while. The laundry room was well equipped, but one iron was broken - leaving the remaining iron for 900 passengers! The Good Points The itinerary was excellent. With the exception of Santo Domingo we enjoyed all the places we visited. The organized tours were interesting and fairly priced. Drinks were also fairly priced. The port details provided were very helpful. The staff on board, especially the steward and waiting staff were very good indeed and a major asset to the company. Summary Our holiday has been disappointing and I would summarize my observations as follows: ? Poor support from head office when things go wrong. ? Tired ship - the extension hasn't worked satisfactorily ? lack of space and feeling of crowding ? Below average food and entertainment ? Excellent crew - probably the lowest paid staff (stewards and waiters) are propping up the rest of the company. We were amazed by the number of FO fans who cruise with this company time and again. Of course everyone is entitled to their opinion, however we can only surmise that either we were very unlucky, or others haven't had the benefit of experiencing the level of service we have previously enjoyed with other companies. I wrote to FO immediately upon our return from holiday - I received a holding letter but since then the silence has been deafening. We will not use FO again and will return to the reliability of Cunard - which offers much better service at a similar cost Read Less
Sail Date February 2009
How and where do we start?...Having been on two previous cruises with Fred Olsen on the Braemar which we enjoyed immensely we decided to give their new ship the Balmoral a chance. Big mistake, first the ship is based in Miami so after a 9 ... Read More
How and where do we start?...Having been on two previous cruises with Fred Olsen on the Braemar which we enjoyed immensely we decided to give their new ship the Balmoral a chance. Big mistake, first the ship is based in Miami so after a 9 hour flight we then spent 3 hours in US immigration standing in line in an over crowded and chaotic room waiting to be processed. This meant we did not get to the ship until late by this time everybody was in a foul mood and that set the scene for the whole cruise. After having suffered the dreadful ordeal of US Immigration we in fact spent only 2 hours on US soil (Or should I say water) so why did Fred Olsen put us all through that? Good question! The Ship: Firstly our cabin was supposed to be a twin outside superior on main deck, when we got into it we discovered it was in fact a twenty year old ferry cabin (Which the ship had been in a previous life)that had been painted white, Superior it most definitely was not. The power point for the kettle to make a hot drink was on the floor outside the small bathroom (still in its original state. When we pointed out to the reception that there was an issue of health and safety with boiling water on the floor easy to trip over their only solution was to get maintenance to bring up a homemade extension lead, luxury indeed! 8 ports of call planned and 3 sea days, because of engine failure the captain dropped 2 ports of call, Playa del Carmen and Key West, apparently 2 ports of call had also been cancelled on the previous cruise on the Balmoral. So with Fred you don't always get what you pay for! The ship has been cut in half and stretched with a piece put in mid ship and went into service in February 2008. The consequence of the stretching is that now the internal distribution is disjointed and confusing. For example a new restaurant on deck 8, but the kitchens are on deck 4, result cold/tepid food. Not enough sun decks and sun beds for the increase in passengers numbers. Half of the sun deck on deck 11 is under the engine flue, with a continuous loud engine noise, and soot particles floating down on the sun bathers below. Not ideal I think you will agree. Conclusion The ship overall was badly managed, the cruise director was hopeless, the overall service level was poor, confusion with dress code, electric room keys being cancelled a day before disembarkation, meaning an horrendous line of passengers at reception at 11.00pm getting theirs keys reinstated. This is just some of the issues we experienced during the 12 days. Our advice is spend your money elsewhere, there are far better value for money cruise ships out there. Avoid the Balmoral and Fred Olsen if you want an enjoyable cruise. We certainly learnt our lesson, never again. Read Less
Sail Date March 2008
My Wife & I , both OAP's, and Cruise enthusiasts, have last week returned from our first ever `Fred Olsen Cruise' experience, aboard the newly converted and extended ship MS `Balmoral' and feel that we should express our ... Read More
My Wife & I , both OAP's, and Cruise enthusiasts, have last week returned from our first ever `Fred Olsen Cruise' experience, aboard the newly converted and extended ship MS `Balmoral' and feel that we should express our extreme dissatisfaction, unhappiness and total disappointment that this three weeks `Back- to Back' Cruise to the Caribbean & Central America's has been for both us, and so many other largely disgruntled passengers, such a unsatisfactory experience, which resulted in such very poor , uncomfortable and unhappy conditions, aboard this very overcrowded and poorly organized ship. Many like ourselves, who have cruised with other reputable Cruise companies before; we have come to expect professional standards from leading operators like `Fred. Olsen Cruises' , who we had understood could offer a reasonable degree of good service and value for money Holiday Cruise? I would confirm that the unfortunate experiences aboard the M S`Balmoral' has proved to be the worst Holiday Cruise experience that we have ever undertaken! The first day of embarkation in the port of Miami Florida, was without doubt a truly horrific experience starting with over 2.½ hours of seemingly never ending queue's whilst we were all herded like `Cattle to Slaughter', through the terrible `US Immigration & Customs' Investigations and checks , treated like Alien Terrorists, instead of welcome visitors from England , who are supposedly the USA's main supporters and long term friends, currently supporting this apparent ungrateful nation in both `Theatre's of War ',in Iraq & Afghanistan. Most certainly we both shall never attempt to visit the USA again EVER! This latest experience has indeed left such a profound feeling of utter disgust, disappointment and bad feeling towards that country from us both. Also upon the Ships return to the `Port of Miami' at the mid- section of our Cruise, plus again for disembarkation at the End,(Where we were `Dumped Off' for SIX + HOURS! at the Bayside Shopping Area complex , before being transported to the Airport. This in itself was such a uninteresting and waste of time experience. Everyone aboard the ship had to yet again to undergo such terrible Immigration & Customs checking procedures onboard, which on the further two visits to Miami, resulted in utter chaos and fantastic long queue's aboard the ship, which were totally without any form of crowd control or administration, by the Fred. Olsen, Senior Officers, Security Staff, or Crew, Which is unforgivable! Furthermore life aboard your ship became almost intolerable due to the seemingly poor administration, organization and total lack of directive and control, which appeared non- existent from the Senior Ships Officers and Staff. Due largely to the drastic overcrowding of the extended Cabin Accommodation aboard ,it was almost impossible to obtain a Sun bed or Chair on any of the Upper Deck area's during daytime hours , due to the complete lack of Deck Staff on duty in these area's controlling the horrible `Germanic' type actions of so many selfish people who persisted in placing their `Yellow Towels' on Sun beds & Chairs , during the early mornings before Breakfast and thus reserving them for the whole day time periods, even when going ashore for arranged trips, or attending other entertainment venues aboard etc. No dedicated Fred. Olsen Staff were on duty at any time ,so therefore were unable to administer or prevent the selfish and unacceptable actions of so many of these uncaring passengers. Many elderly and disabled Passengers were prevented from enjoying any relaxing moments at any time on the Upper Decks, this was also the case whilst trying to attend many arranged Entertainment events onboard, as there was just NO WHERE to SIT! Large queue's seemingly the norm. for everything aboard! Additionally, on many occasions there where found to be extra Sun beds stored out of passengers reach around the Ships Funnel Area, but these were coated in very dirty SOOTY deposits from the chimney stack, and thus again no Deck Staff on duty at any time, to untie and clean these much needed items, or indeed to assist elderly and disabled people to get something to sit upon. Early in the Cruise, I personally spoke to the `Captain' and requested that he put in place urgent measures to improve and resolve this totally unacceptable situation, but the only action he took was to place a brief written request in the `Daily Onboard Newsletter', requesting that passengers refrain from placing their Towels on Sun beds, and refrain from reserving them for longer than `One Hour'! and to check them for Dirty Soot particles? All of which was TOTALLY NON- EFFECTIVE, and largely ignored by the offending passengers. Surely a Cruise ships Captain's main task and priority is to ensure that his Officers and Staff are fully instructed in the overall control and administration of the Ship and the most important issue for a Cruise Ship being the Comfort , Convenience Satisfaction and Safety of all of its Fair Paying Passengers? However, we can only assume that on Fred. Olsen's `Balmoral', No one seemed to CARE or take any action or responsibility, to improve the awful situation that persisted throughout our cruise completely unchecked? Another serious problem that presented itself to my Wife and I, after joining the ship and eventually being placed in the correct TWIN- Bedded Cabin that we had requested, was that the `Air Conditioning System' in our eventual Cabin was faulty and stuck at the very cold level of 65°.F, though many attempts were made to fix the problem, all failed. We were informed by Reception Desk Staff, that the system throughout the ship was defective and could not be rectified? Also that no other spare Cabin's were available, as the ship was fully occupied. Oh Dear! we thought , is there anything that is OK on this Jinx ship? Thus, we were made to suffer extreme cold conditions at night, that was like living in Industrial FREEZER, which in turn resulted in us both, after a couple of days being infected with very severe Head Colds and Coughs infections, which unfortunately we are still suffering from at time of writing and which certainly contributed to an even more miserable Cruise experience whilst accommodated on this `CRUISE SHIP FROM HELL' Further cause for complaint, was the fact that the entertainment programme throughout the ship during the THREE WEEKS `Back to Back 'Cruise, was that after the first 10 days period, the Programmes and Artists became very Repetitive and Boring, with nothing New to entertain the long suffering passengers, who had opted for the longer cruise periods, which does indeed seem yet again, to be the result of the very poor organizational abilities of the `Fred Olsen' organization? It also became apparent that the `On-Board Services' charged to our accounts for such things as, Shore Tours-Bar/Drinks -Photography- Spa Services etc. were considered by most passengers to be quite expensive due to the £, Sterling being the Currency charged , This fact was indeed considered to be very unfavorable to both British and American clients, who usually benefit from the more favorable rate of the US. $ From most Cruise Companies who operate in this part of the World. Many indicated that they would definitely NOT use the Fred. Olsen Company again, as their `On- Board Accounts' were just excessive for the type of Services received! Also during our three weeks `Back to Back' Cruise we suffered the loss of THREE Ports of Call, ( i.e. Samana, (Dom. Repub.) + Playa de Carmen, (Mexico) and Key West. (Florida) due to Operational problems and the breakdown of the ships `Auxiliary Engine' the latter followed by the long delay in repairs, resulted in the cancellation of visits to the last two ports of call, Also towards the end of our Holiday Cruise , there was a severe WATER SHORTAGE aboard that resulted in further problems with Bathroom & Shower usage generally! It was also interesting to learn later that the cancellation of Ports of Call is still continuing with the ongoing next Cruise that followed our final departure date, when we understand that the planned visit to Antigua on the 29th Mach 2008 has also now been cancelled? It seems that the unacceptable situation is to continue on this FLAGSHIP OF THE `FRED. OLSEN 'Fleet?, with the ongoing and future Cruise programme, to the detriment of all customers, which it totally unacceptable! For the `Loss' of a high proportion of our quite expensive Cruise Holiday with Fred. Olsen Ltd, we were given £ 40.00 per person, refund? which indeed is totally unacceptable and insulting , bearing in mind the Horrible, Trouble Dominated, Overcrowded, Uncomfortable, `Jinx Ship' experience, that we and so many other unfortunate people have undergone over recent weeks , this largely due to the company altering and putting to sea a very unprepared Ship,Officers & Crew,that should certainly have been more thoroughly checked and re- checked, to a higher professional maritime standard and degree of competency , prior to accepting customer hard earned Cash? Indeed maybe a full cancellation and refund policy should have been implemented? to all booked Cruise customers due to this Companies complete failure to deliver in full, the Cruise that was advertised and booked with this organization that formed the`Contract' that was entered into by them,and they have completely FAILED to Honor and must therefore to be considered in default of that Legal Agreement. Whilst I do understand and appreciate that on a maiden voyage there will be teething problems. My main concern is that how the increasing number of problems was not dealt with and not rectified. This I found totally unacceptable. It seems that the complete `Shipyard Refit and Extension' of the ship was without doubt VERY POORLY executed! With major defects apparent throughout the ship like Rusting Seals & Frames around most windows, poor standards of decoration in most Cabins, Bathrooms /Showers & Unsafe Elect. Points for use of Kettles etc located at floor level near bathroom?All showing very poor standards of maintenance and cleanliness etc. Indeed the Exterior Surface of the Outer Hull of the Ship was indeed so badly dented and damaged to such a extreme extent, that it appeared to have just returned from some WAR ZONE! In conclusion, I do feel that my Wife & I, have had a much looked forward to holiday spoilt by many unforeseeable problems with the Fred. Olsen Cruise Holiday Experience. I would hope that my written complaints to their Head Office in Ipswich, Suffolk, requesting a full investigation , will soon be looked into further and dealt with accordingly. Sidney & Pauline Jones. review. Read Less
Sail Date March 2008
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click