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7 Fred. Olsen Europe Cruise Reviews

Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests ... Read More
Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests was not. All outside decks were locked. There were four entertainment staff apart from Braemar singers and dancers. They could and should have made more effort. A film could have been shown, indoor games organised. Additional karioke or mr mrs type games the list is endless yet we were left to the library or bars. Presumably Fred is cutting back, service very poor lack of waiters very apparent. Also lack of port calls. We were at times almost at standstill waiting for time slot to dock. Have done similar cruise on CMV where staff always going extra mile. Finally the quality of food in Thistle. Very poor, with evidence of lunch menu items appearing in the evening menu. No disguising the representation of dishes in different guise. I went with Fred on Boudicca last Xmas and loved everything. Unfortunately had already Booked Braemar for this Christmas before going on this one. Read Less
Sail Date August 2019
Care of the customer seems to have become secondary to profit. A92 yr old pensioner had to be admitted to hospital in Cherbourg but was released as fit a few hours later. We saw him at 1pm sitting in the drafty embarkation shed having been ... Read More
Care of the customer seems to have become secondary to profit. A92 yr old pensioner had to be admitted to hospital in Cherbourg but was released as fit a few hours later. We saw him at 1pm sitting in the drafty embarkation shed having been refused entry to the ship despite the fact the hospital had discharged him as fit to travel, he was 50 meters from the ship,and the ship was not due to sail until 7.30pm. Having made a noisy protest at customer services whose only response was 'we cannot tell you anything' he and partner were finally allowed back on board. All we could do was to mention the Press and hope for the best. They were 12 hrs from Southampton but were expected to get a taxi and three trains to get to the port in the UK to get their luggage which was still on the ship. A truly disgraceful way to treat anyone. Ports and excursions left a lot to be desired. We apparently did not always get our normal births so shuttle buses were used, these dropped you off where they felt like rather the centre of towns, lots of walking on rough pavements. Lisbon was cancelled due to the weather, whose bright idea was Cherburg as a replacement? Entertainment was very good, the new dancing troupe were excellent. Food was adequate but small portions and not as good as before. Restaurants appear to be understaffed. My wife was confined to the cabin for over 30 hours following something she ate, and received a letter saying how grateful they were that she obeyed the guidelines, and as a reward she was offered £71 - off the next cruise booking within the next 12 months. We are speechless. Needless to say, we will not be using their offer. Our disappointment at the whole episode, which should have been a happy break, is now a very miserable experience, not to be repeated. Read Less
Sail Date February 2019
I wish I’d seen several of the recent comments before I booked on Black Watch. There is so little to merit this ship apart from a very loyal and overworked crew. I have no idea why it has such an apparently loyal following from ... Read More
I wish I’d seen several of the recent comments before I booked on Black Watch. There is so little to merit this ship apart from a very loyal and overworked crew. I have no idea why it has such an apparently loyal following from passengers, although maybe I will when I’m in my 80s which seemed to be the average age on board! The itinerary seemed good when I booked but we spent the minimum amount of time in several ports which seemed to be to save money rather than give passengers a real chance of seeing anywhere. They then sailed slowly to the next port to save money on fuel I guess? I wasn’t the only one who felt this! The food is only just above average unless you like traditional bland food. The fixed dining is out of date – we were allocated the 8.30 sitting which is far too late and the earlier sitting would have been too early! Thankfully they do have a café style restaurant Brigadoon which was generally very good and rarely crowded in the evening. It was packed by day especially as this is the only place to get afternoon tea! The coffee on board is terrible unless you pay for a coffee in one of the numerous bars. We chose the wrong fare so paid an exorbitant amount but even on one of the ‘drinks included’ packages, we were told by fellow passengers that it doesn’t include coffees! Come on, there is no reason not to have a decent coffee machine using actual coffee beans as all catering companies and other cruise lines such as P & O do! I also felt Fred were encouraging people to drink far too much alcohol especially spirits as well as wine and beer with all meals which is contrary to modern advice about drinking. I didn’t purchase a drinks package because of this and found their Freedom fare is no such thing, especially if you book late because it doesn’t even include the gratuities! The entertainment was very predictable and repetitive. The speakers were knowledgeable but their delivery was very poor. The only good classical concerts (of which there were only 2 in 14 days) were from a privately booked group. Many activities such as craft and some fitness classes have a supplementary payment which seems outrageous given the high prices. I have never known this on other cruise ships. The air conditioning was terrible in our very noisy cabin. I guess it is set high for an old people’s home which is what it felt like. The only cool place on the ship (apart from outside) was the Observatory so we spent lots of time there. To be fair, they do have lots of lounge space unlike many other boats but some areas especially near the theatre are very dated and gloomy especially at night. I am used to being able to walk around Promenade decks but don’t try this on any day with a glimpse of sunshine because you cant walk round the back of the ship without negotiating those in a bar who move their chairs to block the route! It seems the only way to get value from a Fred cruise if you can stand their very old fashioned approach is to book one of there 3 for 2 cruises packages but as I never want to go on one of their boats ever again, I have to live with very poor value! I very much agree with the comment about charging a 5* price, and delivering at best a 3* product, in fact it was more like 2*! Read Less
Sail Date February 2019
We have been cruising with Fred Olsen for many years but this was the first time on the Boudicca. This was the last leg of the cruise we were on and we were so disappointed, having recommended Fred to many people in th past. The weather ... Read More
We have been cruising with Fred Olsen for many years but this was the first time on the Boudicca. This was the last leg of the cruise we were on and we were so disappointed, having recommended Fred to many people in th past. The weather caused us to stay in Cadiz for an extra day and avoid the bad weather, fair enough but, those two days at sea were spent avoiding the cables down the corridor and also the ceiling which they replaced, there needed to be hard hats supplied. To cap it on on the day that my wife could sit on the balcony they were chipping off the paint above us and she had to come inside or get covered in white chippings. To be honest we could not believe that it was the same company that we had been so loyal to. Apart for the maintenance work everything else was fine, food excellent, staff extremely helpful and cabin really comfortable. We have received 25% off our next cruise, however, I do not think that will be helpful to those who were trying Fred Olsen for the first time. Come on Fred Olsen Jr. get your finger out and get back to what we expect from our cruises with you. Unhappy customers means people do not come back. Read Less
Sail Date March 2018
On the first night a burst pipe on the tenth floor flooded our cabin on the ninth floor and the hallway carpets were soaked. Noisy machines to dry out carpets. Took 5 days. At breakfast we were served cold tea and breakfast. Dirty ... Read More
On the first night a burst pipe on the tenth floor flooded our cabin on the ninth floor and the hallway carpets were soaked. Noisy machines to dry out carpets. Took 5 days. At breakfast we were served cold tea and breakfast. Dirty breakfast plates. Complained to manager. Not enough seats for entertainment in the Neptune Lounge. Probably due to wet carpets husbands pneumonia kicked in. 2 hour wait for doctor £61 for 8 tablets.Need two doctors!!! The swimming pools and jacuzzis not ready after a small refit. Were being worked on 24 hours a day.( Retiled etc) Some were ready five days after cruise started. Lift doors dangerous as closed too quickly.At least 2 people injured .Left Lisbon early to miss storm. Too many days at sea.Fireworks in Funchal were lovely though.Epidemic of coughing called apparently Balmoral cough as it happens a lot. A lot of time spent in bed due to illness probably caused by damp carpets. Read Less
Sail Date December 2017
Chose this cruise as it sailed from Rosyth and expected to see Paris. First, £95 to park on wasteland, extortionate. No complaints about the ship. Dining and service in restaurant excellent. However, refused entry to restaurant on 2 ... Read More
Chose this cruise as it sailed from Rosyth and expected to see Paris. First, £95 to park on wasteland, extortionate. No complaints about the ship. Dining and service in restaurant excellent. However, refused entry to restaurant on 2 formal evenings as not wearing jacket and tie and had to queue for 15 minutes to get a seat in the buffet. Our cruise was ruined due to the continuous loud noises of welding, grinding and hammering coming from below our cabin. Had to complain twice before we were offered a SINGLE cabin where we could go to escape the noise and read, watch tv or have a nap. Unfortunately it was next to a staff only door, with staff constantly in and out banging door. Also offered £400 compensation and asked not to tell anyone. Docked in Guernsey on a Sunday, everything closed, no chance of "stocking up on duty free or low tax goods". Bus to La Rochele, Fred Olsen £20, local bus from dock gates e1.30. Lorient, booked excursion "scenic tour of Brittainy", £48 each, 4 hour "rip off" trip, spent 2h 10ms on the bus, first stop for 20 mins to see an island which most of the elderly passengers hadn't even the time to cross the small bridge, next stop was to stand for 20 mins looking at standing stones. Last stop to quaint village with streets too steep, which meant bus late in leaving. Only chance of seeing Paris if went on £220 a head excursion. Even after we got home money taken out of bank account for Premium drinks that we did not have. Still await refund and apology. A cruise that catered more for the elderly, included Saga passengers. Read Less
Sail Date October 2017
Having travelled on over 40 different cruise ships since the 1980s and having been on two cruises this year already and not having tried Fred Olsen thought we would give it ago. First impressions were that the ship was very well ... Read More
Having travelled on over 40 different cruise ships since the 1980s and having been on two cruises this year already and not having tried Fred Olsen thought we would give it ago. First impressions were that the ship was very well maintained ,the crew were delightful and we liked the size of the deck 7 suite we had booked but were amazed that instead of a range of toiletries we were supposed to use shampoo etc from bottles screwed to the wall , very 2 star standard. However we did find that the food throughout was excellent and compared favourably with 5 star ships we regularly travel with Entertainment was not "our cup of tea" and the so called classic piano recital was "classics for the masses"and we missed a quiet corner to relax particularly when at sea all day and the lounges were all well occupied The only tour we booked on was spoilt by a thoughtless couple getting back late to the coach and so not giving us enough time at the next location Organisation throughout was flawless and the pre cruise literature was much more helpful than other cruise lines put out as they instead expect to read and print out online Read Less
Sail Date September 2015
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