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11 Helpful Votes
Sail Date: February 2019
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such ... Read More
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such wonderful customer service! We're experienced cruisers, but this short Valentine cruise, our first time on Fred, was truly awful. We paid £240 per person, per night, for what was described as a Superior Suite, with the All-Inclusive drinks package. What a complete rip-off! Embarkation was painful. Although we turned up on time we had to sit and wait until called. Not the "priority boarding experience" we'd expected from their "Suite Dreams" package!. It was disorganised, with no-one to meet and greet, and the general first impression was that they just don't give a toss about their customers. Our cabin was a 1/10. We've written a separate review of this. We did explain our cabin issues to a lady at Reception for whom English was still not quite yet a second language! Although we were assured that action would be taken, nothing happened, and we never saw our cabin steward even once! The "Suite Dreams" package gives you a free bottle of fizz (worth about €1,00 at most), a bowl of hard and inedible unripe fruit (green bananas even!), and unlimited free bottled water in the cabin. Be warned though that getting the small water bottle replaced is a complete pain in the butt - you have to fill out the form on the neck label EACH TIME! Never had that one before! Our dining experience was unacceptable. Think Butlins rather than Michelin! They serve the same limited choice of food in each of their restaurants. Service is of the "bored" variety, with the wait staff definitely wanting you to think that they're doing you a favour deigning to acknowledge your presence. Both the large restaurants are very noisy, and we had a couple of tables of drunken chavs close by, each of whom had already had enough booze to sink their ship, and who only seemed to talk at full shout. After two nights we gave up and ate in the buffet. Its quieter, and the food is just as awful as elsewhere. We'd describe the whole food choices as "done to a budget" - the lowest one possible! We also came home with gastroenteritis. Not fun! The "All-Inclusive Drinks Package" is a massive con. The bar drinks menu has eight pages or so; the "All-Inclusive" list is the back half page. There's a limited choice of beer and wine, and some soft drinks. No cocktails. Nothing at all! You even have to pay for tea and coffee UNLESS you want to trek to the grotty Nescafe machine in the Iceni room. To be fair to Fred, we can see that this short four day cruise possibly attracted the wrong crowd. There were a large number of noisy drunks on board shouting at each other every evening, and our escape was to the Observatory Bar near our cabin! It possible that there was a significant number of cruise first-timers onboard who perhaps weren't that careful about hand hygiene, so its easy to see how you can pick up a mild gastroenteritis bug. The key issue we have with Fred is the poor value for money. They're charging a 5* price, and delivering at best a 3* product. The customer services lady who called us to follow up on our complaint was a complete time waster who aggressively rejected all our fair and reasonable points before telling us that we were "not the type of passengers suitable for Fred Olsen". In summary, don't bother with Fred Olsen. For around the same price you can go on Azamara or Oceania, get a decent clean cabin where the bed sheets and towels actually get changed, reasonable food and a good all-inclusive drinks package. Both cruise lines offer lovely "R" class ships that have roughly the same size and passenger numbers as Fred. Read Less
24 Helpful Votes
Sail Date: October 2018
My wife and I recently took our first cruise. We travelled on Deck 5 in an outer, windowed cabin, on Fred Olsen's Balmoral to the North German ports of Bremen, Hamburg and Kiel dep Newcastle 19 November. To say it was grossly ... Read More
My wife and I recently took our first cruise. We travelled on Deck 5 in an outer, windowed cabin, on Fred Olsen's Balmoral to the North German ports of Bremen, Hamburg and Kiel dep Newcastle 19 November. To say it was grossly disappointing would be to ignore the few highlights, but even they are too few to persuade us to repeat the experience. The worst aspect was the selfish and uncouth behaviour of most of the passengers. Billed as 'adults-only' this should have been subtitled, 'ideal for greedy, self-centred and rude elderly people'. The experience began as soon as we got on board where we discovered what the 'Olsen Regulars' already knew - that the light afternoon tea of finger sandwiches and cakes were laid out self-service style. Because the staff made no attempt to serve the passengers, the Olsen Regulars who charged on board at the first opportunity had emptied the single tray of roast beef sandwiches leaving just the egg mayonnaise and other lesser fillings for the others. Mind, that didn't stop the Olsen Regulars pushing, (actually 'forcing' would be more accurate), their ways past those who boarded later to wreck and largely waste the cake display. So greedy were these people they misused the serving tools and instead of serving themselves a single portion of cake they destroyed one or two others which they left for the lesser mortals behind them and helped themselves to a third or even fourth undamaged cake. I'm told by more experienced travellers that this is normal behaviour on cruise ships, especially Olsen. If so the solution is within the cruise lines' control, ie serve these teas so all passengers get a fair share. Hardly rocket science. It was a coincidence that one of the films showing in the cabins was The Second Best Exotic Marigold Hotel - not only an excellent film but also very apposite. In the open sequences the character played by Dame Maggie Smith explains to an American hotel employee who's just served her a mug with a tea bag and a flask of warm water that 'tea is a dried herb that's brought back to life by infusion in boiling water, not the lukewarm piss you've served'. That's exactly what every cup of tea served on Balmoral tasted like, grey, tepid urine. And the coffee's not much better unless you pay extra for it when they actually use real coffee. Again the solution is within Olsen's control, either teach your staff how to make tea and coffee or subcontract to Costa or Café Nero. Like un-monitored pre-school children, guests were allowed to behave as they wished regardless of the inconvenience they caused other passengers. For instance couples spread themselves and their knitting and newspapers right across a four-seat settee and refused to make space for other passengers wanting to sit down and buy a coffee. Far too many passengers using their own powered wheelchairs used the public areas like raceways to the detriment of everyone else. As we were disembarking at Newcastle the queue refused to budge for one elderly man trying to back out of a lift pulling his wife in a wheelchair, while at the same time another, obese man using a walking stick was trying to force his way into the same lift and complaining volubly because the wheelchair was in his way. God knows how many would have died due the selfish attitudes of passengers towards others if the ship had sunk. Now for some due praise. The cabin service was excellent, flawless. The girls deserve a raise for if anyone comes back it will be in large part due to them. True, the corners of the bathroom could do with steam cleaning with an industrial machine but that's a small point. The serving staff in the Ballindalloch restaurant were also generally excellent and are due similar praise though a little more attention to the cleanliness of glassware wouldn't go amiss. Sadly the quality of the staff didn't extend to the so-called premier restaurants, Spey and Avon. On two days my wife and I took lunch in these restaurants. On the first day we chose self-service, on the second we selected from the menu. That day we shared our table with a courteous and polite solo passenger. After our meal we were offered coffee and all of us accepted. The waiter brought two coffee cups, one saucer and a pot containing half a cup of lukewarm coffee. When we pointed out his omissions the waiter shrugged his shoulders and walked away. Other deficiencies we noticed in these restaurants were that waiters removed plates before diners had fully digested their last mouthful and plates were removed from one diner in a party who had finished eating before the others had completed their meal. There is little point in having an industrial toaster if the waiter operating it pre-toasts the bread and places this hot toast on a plate (albeit inside a napkin) so it's ready cooled for the next customer. This is idiocy. In general the food was adequate though occasionally tastes and flavours were rather too subtle and indiscernible. This comment applies especially to desserts, for instance lime and lemon cream item that's bright coloured but almost flavourless. My wife and I took the speciality Indian meal. We assumed that the kitchen does not include a tandoor oven but that really was no excuse for naan bread tasting more like cake. The spice in the curries was very muted and completely unrepresentative of Indian food that most passengers would know. A very poor extra. We purchased the All-in bar supplement but frankly this was not a good idea. Bar staff served erratic measures and didn't always get the right drink e.g. gin and vodka were often confused. Furthermore they constantly urged passengers to order doubles which obviously saved them work but was in contrast to the rigidly-enforced rule that passengers mustn't be served a second drink was the first is on the table. The maitre d' and the charming couple running the bridge sessions need to get some balls. In the case of the maitre d' it is not acceptable when the majority of passengers have observed the dress code for the two formal nights to have to suffer passengers seated on the same or nearby tables who have refused to conform for their own personal reasons. The code is well published and if any diner doesn't wish to observe it they should be obliged to eat elsewhere. Frankly the dress code is unimportant to the men but a courtesy to the ladies who can choose to dress up a bit if they wish. The same criticism must be levelled at the couple who run the bridge sessions. My wife and I were looking forward to learning to play bridge but our experience was completely spoiled by another couple who turned up at the beginners session despite being very experienced players. Their objective was simply to impress us with their expertise (and conversely our mediocrity) and furthermore to criticise the explanation and teaching being given by the experts. In contrast, although my wife and I were only observers, the dance tutors and hosts performed in an absolutely exemplary manner. They were not only skilled but courteous and polite and frankly a credit to whoever employs them. There is an air of parsimony in many cases throughout the ship. For example, doctors regularly recommend the elderly to drink a litre of water per day. For Olsen to charge £1.50 for a bottle in the cabin shows the company in a very poor light The entertainment offered on-board varied from first-class to puerile. The three headline acts, Geoff Taylor, Andy Eastwood and Paul Broadwood were excellent. The second level entertainers were adequate and Howard Johnson deserves special mention. Adam Reece on the other hand needed to practice. Having said that, playing music for others to talk through is a thankless task. However there is no excuse for the frankly paltry concert party. It was amateur, the singers were often out of tune and frankly Bolton amateur operatic society (with which I have no connection) would have done a better job. A number of guests who had sailed on Balmoral earlier in the season told us they had already seen the concert party performances and they were no better even after practice. If shows are contracted over a season and customers are likely to find themselves seeing the same shows twice or more they should at least be warned. For readers with young children around them the leader was reminiscent of the very talented Mr Tumble - though completely devoid of talent, charm, stagecraft or ability. He couldn't sing either. Although only six piece, the house band in the Neptune lounge was terrific. The same cannot be said of the Lido quartet who needed a considerably wider repertoire. Despite the description printed regularly in the ship's newspaper, Amy Winehouse is not representative of music of the 60s 70s or 80s. The music that was performed was too often music to slit your throat to. Even worse was the indulgence by the Olsen company of the leader of the concert party with a solo performance one evening the purpose of which he was quite open about was to provide him with a video for his CV. Again his comments revealed that his parents and possibly his grandmother were also on board and a number of people sitting near us wondered aloud how much discount they'd received. Of course staff discounts may be extended to their family but I suggest Olsen reviews the publicity staff are allowed to give this perk and treat them in the same way as British Airways staff are required to do, ie don't draw attention to your family. Of course cruise passengers realise that itineraries may have to be varied according to the vagaries of the weather. In our case it required us to remain a second day in Hamburg and all passengers were impressed by the announcement that tickets on the shuttle buses on the second day would be free in contrast to the £5 round-trip ticket charge the day before. The gesture was, of course, completely hollow since the queue to get on a bus into the city involved a 90 minute wait in line on the dockside and a 60 minute wait in the Hamburg street for the return journey. Bearing in mind how many passengers needed walking sticks and other aids the parsimony was a disgrace. You urgently need a competent cruise director who knows that his job is organising things like adequate numbers of buses and not replacing the compere at the Palladium. He needs also to be taught to speak clearly not gabble. Clearly Olsen is terrified of Norovirus. I have no experience of it but I do know that the way you handle the refusal of the captain and his crew to touch passengers even at a formal reception needs a serious review. By all means replace the receiving line with a pleasant, personal welcome and presentation but to word it in the way it was unnecessarily proscriptive. Additionally, on that subject, all the chairs in the dining rooms need a serious cleaning – the wooden arms and lower frames of most chairs were sticky. Again, most of the Dyson hand dryers in the men's toilets need urgent servicing. They only dry the backs of the hands - almost no air comes out of the palm elements. A final note of praise: the selection of films available on the televisions in the cabins was varied and should have appealed to most tastes. Overall, I would define our experience with Fred Olsen lines and Balmoral as a better-than-average holiday camp afloat. It had all the disadvantages of an all-inclusive hotel holiday without the single benefit that you can always walk out the door and into town. On the evidence of this cruise, once you've seen one German port you've seen the lot. We took advantage of the two days in Bremen to take a train to Lübeck and spend a delightful and informative – if a little wet – day in a fascinating city, but this was an exception. Our experience with Fred Olsen has ensured that we shall not be cruising again nor going to the pantomime in Billingham on Teesside where the majority of the concert party have apparently been hired to perform. Read Less
11 Helpful Votes
Sail Date: December 2017
The cruise was to take my wife to the Xmas markets in Hamburg and Germany. I had lived in Germany for many years and speak the language fluently but she did not fancy the drive ( my chosen option). The boarding at Tilbury was a ... Read More
The cruise was to take my wife to the Xmas markets in Hamburg and Germany. I had lived in Germany for many years and speak the language fluently but she did not fancy the drive ( my chosen option). The boarding at Tilbury was a disgrace. car parking cost £9 per day to dump your car in a disused sand dump 4 miles away from the ship. the cabin was a good size and well designed, much better than the Britannia cabin we had last summer. The air con in the cabin cannot be shut off and the fan noise is very obtrusive and kept me awake. The food in the restaurant was ok better at dinner than the other two meals. wine and drinks expensive and not very good. a wine which costs £6 in Tesco, costs you £18 on board The entertainment was pretty dire. it made up for lack of talent by plenty of volume. The best lounge was the Observatory but even this was spoiled by the shouts and screams of the carpet bowling. The dis-embarkation at Tilbury was an absolute chaotic situation. Yiou are just dumped in the terminal no FO staff in sight. This was in stark contrast to the Magellan passengers who docked at the same time and were ushered to waiting coaches and taxis whilst we were stood in the pouring rain like poor relations until a clapped out old bus arrived for its first of many round trips. all in all never again Read Less
41 Helpful Votes
Sail Date: January 2017
I was brought up to say nothing, if I couldn't say something good about someone or something. So I will not have much to say about this ship. Built 28 years ago by the German builders Meyer Werft as one of the most luxurious ships of ... Read More
I was brought up to say nothing, if I couldn't say something good about someone or something. So I will not have much to say about this ship. Built 28 years ago by the German builders Meyer Werft as one of the most luxurious ships of its day. It certainly is not that now.. It was very early in the year to travel north. Too early. The daylight hours are very limited. The weather is often very poor. As indeed it was. That does make a difference. We had chosen a Junior Suite. A rather too grand description for a standard balcony cabin. Pleasant enough. Except the bathroom. No soap. Just two bottles with plungers which sent out a thin stream of coloured fluid. The bath would have disgraced the average budget hotel. The bathtaps were bent so that water sprayed onto the floor. The mirrored cabinets doors showed rust and opened when the ship rolled. Which it did. The most irritating: a notice on the swimming pool towels, that they were to be returned, used, to the cabin. If not, a £10 charge added to your account. The room was looked after adequately by the stewardess whom, after the first day, I never saw again. She may have been overworked. The ship's public rooms are quite without any character. On one deck, they stretch between the buffet restaurant and the showlounge, itself plain, with shallowly tiered seating, with higher buckets seats placed in front of the bench seats. The entertainment in this undistinguished room was unremarkable. A comedian. A singer. A dance duo. In between these, the ship's singer/dancer group. They certainly worted hard. But nothing new. Nothing innovative. There were three speakers, who gave talks. One of them, splattered with little jokes. Not good. Certainly not enlightening. The dining. We asked through our agents, for a table for six or eight. We were assigned a table for four. Our fellow diners, committed Fred Olsen cruisers. They explained at length how pleased they were that a steward had recognised them and was to show them his personal pictures. We were pleased for them. The assigned restaurant, set on one side of the ship, was very noisy. One of the two redeeming features of this otherwise less than run of the mill voyage: the buffet. On the whole good food and good service. In the restaurants service we found patchy sometimes downright bad. But the buffet seemed to have an entity nof its own. Pleasant, never too crowded, cheerful staff. The best of this ship. Outside was a good teak deck. But it was cluttered with stored chairs, so walking was often single file. Perhaps there was nowhere else to put them. Perhaps that was why the unbendable lounger on our balcony could not be removed - it blocked half of it. It was a nuisance. Shore excursions were expensive. But we found them well organised by the tour operators. Fred Olsen prides itself on having a very high repeat booking level. I cannot understand why. This is a tired old ship with less than good service. I was told by a guest relations manager that it is due for a £50 million refit later this year. Not much of a compensation for those of us travelling on it until then. The other good thing: the captain. The weather was bad sometimes very bad. We had Force 11 winds. On the way back from Bergen he reduced speed to 5 knots which made us eight hours late into Southampton. That takes courage I think. Would we travel on a Fred Olsen ship again? No. The worst thing for me: my wife feels that it was a waste of money. I feel very bad about that. Read Less
4 Helpful Votes
Sail Date: December 2016
Calling this cruise Irish Markets was a joke. First stop Falmouth which I must admit I enjoyed very much lovely day & very quaint shops. Next stop Dublin not a Christmas stall in sight oh yes one. Our last stop Cobh for Cork very ... Read More
Calling this cruise Irish Markets was a joke. First stop Falmouth which I must admit I enjoyed very much lovely day & very quaint shops. Next stop Dublin not a Christmas stall in sight oh yes one. Our last stop Cobh for Cork very disappointing Christmas market consisted of fruit & veg & meat stalls oh yes & one chocolate stall so how they can call this Irish Christmas market cruise beggars believe. My cabin steward was one of the most unfriendly one's I have ever come across I have been on quite a few cruises & normally they are lovely friendly & cannot do enough for you. My friend & I were on a table with 5 other super friendly ladies our waiter was the worse I have ever come across everything we asked for took for ever to come at one point we got up & got our own wine as we had waited 25 mins for a refill but to flip the coin he had far to many tables to wait on. I would definitely have second thoughts about sailing with Fred Olsen again Read Less
67 Helpful Votes
Sail Date: March 2016
I must start by telling readers that I am usually pretty shirt if people start moaning about perceived trivial service faults while on holiday, especially on a cruise where so much can go wrong but is usually so right. On this occasion I ... Read More
I must start by telling readers that I am usually pretty shirt if people start moaning about perceived trivial service faults while on holiday, especially on a cruise where so much can go wrong but is usually so right. On this occasion I am forced to change my position radically. I shan't bother Fred Olsen again and the following explains why. Friends, upon whose judgement previous experience had lead me on rely and who had sailed with Fred several times in the past latterly in 2012, spoke so warmly of both line and ship that I booked with confident expectations. I anticipated a lovely experience at least akin to my handful or so of previous cruises with P&O over the past 10 years. Alas disappointment was to be my reward. You board with no ships map so stand lost in the reception area not knowing where to go. After a time a member of staff approached me and directed me to my cabin. The room was pleasant enough but as I explored I found: Large bottle of water-£1.50! No fridge No shower cap, shampoo, body lotion or soap tablet (just liquid). Mattress...not to my personal liking. Dinner in the Ballindalloch restaurant on the first night was OK but not memorable. And tepid. Following a nightmare night due to Storm Katie through which we sailed in gale force winds (later recorded on the 'cruise log' as being force 6!), as a result of which most on board hardly slept at all we eventually rose for breakfast the next morning. Shambolic! Waiters rushing everywhere, looking stressed. No sugar, milk, butter/spreads or preserves on the table. I sat and waited for some 5 minutes for my order to be taken. Nothing. I eventually managed to flag down a waiter who simply said "buffet madam" and indicated the direction. I asked for tea. He disappeared. So I found the buffet scrum and helped myself. The eggs had languished for too long on the hot plate and had set. The fruit was all from a tin. The cereals dispensed from machines which crush everything. The bacon tasted of chemical treatment and had long since been a stranger to the pan. You could get no toast at the table until you got lucky with the scuttling Toast Waiter and then you had to find and flag down the One with the Butter/marmalade. Tea/coffee took an age then you had to keep watching for the Man with the Milk, or the Waiter who could get you a Fork/teaspoon/butter knife - in some cases even a cup and saucer. A complete, shambolic nightmare of a meal spent mostly trying to achieve some sort of service instead of enjoying a conversation with fellow passengers, all of whom were struggling with the same issues. It seems that the clear table policy was an exercise to avoid Noro virus. Why then were we all forced to get our own food requiring every passenger to handle every serving utensil at the buffet rather than have it plated and delivered by the staff who we assume we're Noro-free? I don't take lunch, but understood from many conversations with similarly shell-shocked travellers that it was the same mess as at breakfast. Let's get positive. The Balmoral, once you have a map which was finally located in the 'welcome in board' pack, is easy to navigate and all public areas easy to locate. They were pleasant and the staff extremely attentive. I'd have liked to have finish one drink before being asked if I would like another but perhaps they are on commission, hence their persistence. Dinner on night two. The starters were very beautiful, 'nouvelle cuisine' sized offerings. The soup, for which I opted, was pleasant - but tepid. The main course was a perfectly cooked Filet Mignon, quite possibly the nicest I have been served in many a long day, accompanied by delectable spinach in a gorgeous sauce and a small portion of fondant potato. It was all tepid, but tasty. I shan't bore you further except to say that the main course of dinner each night was definitely the stand-out of the cruise food. Breakfast, in every restaurant (I didn't try the Cafe which was a self-service buffet), even after it seemed that their precautions against Noro virus eased to permit milk, sugar butter and preserves back on the table, remained a shambles every morning. I also found that if you could get a waiter you could order and omelette, fish, or my choice of poached eggs which I ordered with bacon. The eggs arrived on a plate swimming in water with the rim of the plate smeared greasily round with a hint of previous use suggested by a hint of dried egg yolk... No bacon. Notwithstanding, assuming it was a one-off glitch but no. The second time I tried the bacon did too, thus making the watery bath greasy. The smears and finger marks on the rim remained as before. The entertainment was, with one exception very good. The musical shows put on by the in-house troupe were outstanding. (P & O please note. Your Headliners are becoming entirely predictable and missable). There was an extremely versatile and entertaining musician in the Morning Light bar and a very pleasant Trio elsewhere whose gentle, well balanced repertoire was ideal music to listen to or as a background for a pleasant chat. The magician was excellent. The 'comedian' an embarrassment. I know, humour is personal. Well, this one managed to entertain only a small handful of the audience the rest of whom were somewhere between bored and down-right embarrassed at his ineptitude. The excursions were excellent. We were after all in Ireland and the tour guides, and often drivers too, were uniformly entertaining as well as informative. The port talks were only available pre-recorded on the in-house TV. The 'presenter' was abysmal. We were encouraged to see see the 'murials' on the walls in Belfast. I am sure as I made myself re-listen twice to be certain. He tripped, stammered, and coughed his monotonous and unenthusiastic way through painfully unexciting scripts. Oh, and there was no TV channel guide in the cabin and when you could find a programme other than a film or Fred Olsen promotion channel it was of out of date Australian television programmes. Why? One last warning to all O2 mobile users. On enquiry at Guest Services as to why it might be that I could not send or receive on my mobile phone shortly after departureI was advised that FO had signed a contract with a new mobile network service provider at the beginning of the year and that the new company did not currently have a contract with O2. Heaven help any passenger leaving home with a pressing need to keep in touch. You can't until you are within range of land. I am so truly sorry that this, my first cruise blog should be so negative but I have tried to be honest, accurate and unexaggerated in this report. I hope never to have such a negative experience ever again. Read Less
14 Helpful Votes
Sail Date: December 2015
This is an old, dated ship that is in dire need of updating. The décor is a mix between a 70's social club and a care home and the smell in some of the corridors is nauseating. We were only on board for 3 nights but had to move room ... Read More
This is an old, dated ship that is in dire need of updating. The décor is a mix between a 70's social club and a care home and the smell in some of the corridors is nauseating. We were only on board for 3 nights but had to move room each night due to cabin problems. The staff watched us move and didn't offer any help and indeed, for the last move, our old room was cleared before we had a chance to fully pack meaning we are still missing some of our belongings. There were what appeared to be blood stains on the carpet in our 2nd room and one of the mattresses in the final room was covered in dubious smelling stains, although the staff did eventually replace this with a cleaner mattress although it took some lengthy conversations with the surly and often hostile staff on reception to achieve this). The food served was mediocre and no match for other cruises we had sailed on. Service in the restaurants (we dined in the Avon/Spey) was generally very good but there were some exceptions and plates were cleared before all guests at the table had finished their meal - indeed it was best to keep hold of your plate even before you had finished to make certain it wasn't whipped when you were not looking. Drinks were a reasonable price but service in the lounges was exceptionally slow, even at times when they were not busy. On an evening there was very little opportunity to escape the pub singers and quizzes and to experience a quiet drink and we regularly found ourselves moving table to escape raucous groups and screeching. Overall we booked this cruise with an open mind as we had heard some very positive things about the company. However we were extremely disappointed in the whole experience and will never contemplate a Fred Olsen Cruise again. There are much better operators out there for the same price and who offer far superior ships, better rooms, dining and overall experience. Read Less
4 Helpful Votes
Sail Date: May 2013
We booked the cruise expecting there to be a range of ages, and we were in a minority, as the average age of the passengers was 85-90! The entertainment reflected this, although the dancers were really good. Considering we were two days ... Read More
We booked the cruise expecting there to be a range of ages, and we were in a minority, as the average age of the passengers was 85-90! The entertainment reflected this, although the dancers were really good. Considering we were two days at sea each way, and one day mid trip, the daytime entertainment was poor. Some activities had a cost to them, and were what is provided in elderly care homes. Many of the passengers had poor mobility, and we were very lucky to find another couple to share our table, who had a bit if life about them! The trip charges were extortionate! The cost of a trip to Oporto was £27 each, when the local bus took two of us return for 7 euros! We felt that this was a way of Fred Olson making more money out of what was a captive audience. The ports of call did not meet our expectations, and were predominantly city centres. Portimao was the only port worth walking around. The food was good, but we have has better service on previous cruises. Meals were rushed, and we had to choose the entire meal at the start, instead of being able to take our time between courses. I would strongly advise anyone considering booking a cruise to do your research first, and read the reviews, which is why I am doing this to save someone else having the same experience. Read Less
2 Helpful Votes
Sail Date: September 2010
Both my wife and I are in our middle 60's but we were probably in the 5% of the youngest passengers on board. 1. The food although good was very repititious and lacked variety. The soups were mainly of the canned variety and breakfast ... Read More
Both my wife and I are in our middle 60's but we were probably in the 5% of the youngest passengers on board. 1. The food although good was very repititious and lacked variety. The soups were mainly of the canned variety and breakfast was extremely boring with little or no imagination being considered. 2. The entertainment on board the ship was to say the least - mundane and awful - the only outside entertainers were a harpist who used to belong to the "LOS PARAGUAYOS" group and a comedian whose jokes were old and tired. The rest of the evening entertainment was provided by the Boudicca Show group which were a group of amatuer style dancers dancing in front of an amateur band ( who called themselves an orchestra) 3. We were supposed to call at 5 ports but the visits to Guernsy and Tobermory were cancelled due to bad weather - which resulted in after leaving Dublin Dublin having to spend nearly 3 days going round in circles off the island of Lewis which was followed by another set of circles off the top of the Cromarty Firth before being allowed into Invergordon on the morning of Monday 4 October. By this time most of the passengers were totally fed up or in the case of the really old ones - had remained in their cabins. The Captain did mention that he had contacted Kirkwall and Scrabster in order to check if he could get into either of those ports but was informed that the weather in those 2 places was also unfit for the launch of tenders - however - he did not mention Invergordon our next port of call - where tenders were not required as the ship was tied up against the wall. 4 We have sailed on Fred Olsen on numerous frequent occasions but almost certainly will not be doing so in the future. 5. And to cap it all advertised my wife enquired at Reception as to the advertised 5% reduction for Ocean club members and was rudely informed that it only applied to Silver and Platinum card holders as the rules had been changed and that we should have been informed of this change - which we were NOT. Needless to say we are not at all happy with this cruise or the planning - or lack of - that was put into it. If this is the best that Fred Olsen can put into their cruises then I fear that their days will be numbered. I spoke to a number of other passengers who feel as I do. Not to return. Mike Sherriff Read Less
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