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7 Helpful Votes
Sail Date: July 2019
We chose this cruise because it left from Dover, which is to near to home, and because it visits the Norwegian fjords. Norway is amazing, but I overheard Boudicca being dubbed HMS Dignitas, and that was upsettingly accurate. It really ... Read More
We chose this cruise because it left from Dover, which is to near to home, and because it visits the Norwegian fjords. Norway is amazing, but I overheard Boudicca being dubbed HMS Dignitas, and that was upsettingly accurate. It really was a floating care home. There were no activities or evening shows even remotely suitable for the under 70s; it was all bridge, knitting, and very bad easy listening piano music. The ship is old too. The decor is what I'd expect of a Travelodge, with garish patterned carpets and cheap furniture. The cabins have tiny, horrible bathrooms with shower curtains and no toiletries except soap, which is awful considering the price. It's also impossible to turn off, or turn down, the noisy, powerful air-conditioning, so the air in the cabins is desiccated, and I didn't get a single night's unbroken sleep. Value for money was non-existent. Everything cost more, and nothing was included except meals. They were charging £50 for a week's Wifi -- and Wifi isn't reliable at sea anyway. No TV signal most of the time, and a very, very limited selection of films. Soft drinks were extra, alcohol was extra, gym classes were extra, many on board activities were extra: and the cruise line was charging more than twice the amount for shore excursions than it cost to book them independently. From minute one, I felt like they were penny pinching; whatever they advertise, this is absolutely not a luxury experience. The staff were brilliant and friendly, and the food was wonderful. I was really concerned, though, that every staff member in a remotely senior position was a white man, while all the waiters and cleaning staff were from the Philippines -- I suspect being paid much less than they should have been. Especially from older passengers, I saw and overhead quite a lot of patronising racism. It was just mortifying to watch. This was my first cruise and I don't think I'll be doing it again. I was so glad to get away that I was one of the first out the door, along with the five other people who were physically able to carry their own suitcases. Read Less
6 Helpful Votes
Sail Date: May 2019
Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot ... Read More
Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot cheaper to do yourself and there were plenty of seats. Guest service manager very helpful as had to move cabins as extremely noisy. Noticed a lot of cutbacks. Eg no conditioner or body lotion in cabins. However food was outstanding served by Sam and Joe who were brilliant. Entertainment on a night was good. Cocktails seemed mainly fruit juice having been teatotal for 30yrs I thought a few alcoholic drinks would be a change. Strangely there was no effect. Service was fairly quick. The gym in a great position but vastly overheated to dehydration level with one small water fountain pretty hopeless when you have to leave the equipment to get a drink. We are used to having all our baggage taken off us at check in not done in Newcastle they will only take suitcase no suit bags or small cases.which were heavy. Class them as hand luggage. On leaving ship to come home Newcastle is very disjointed. This was my 4 time with olsen and very much my last. Wasn't keen before but Newcastle is near home. Southampton is worth the journey to board a better cruise line cunard is unbeatable and cheaper Read Less
6 Helpful Votes
Sail Date: March 2019
Boarding was very good, the ship is old and my upgrade to a basic suite was good, but the bathroom needed a complete refurbishment. There were drain smells emanating from the plug hole. Breakfast and lunch were mediocre, but the ... Read More
Boarding was very good, the ship is old and my upgrade to a basic suite was good, but the bathroom needed a complete refurbishment. There were drain smells emanating from the plug hole. Breakfast and lunch were mediocre, but the evening meal was good. The shore trips were very expensive, wi fi had to be paid for and the photographers were over the top. You had to fill in little forms for more water which hung from the existing water bottles. It does strike you that they are trying to make money from the most basic item. Staff were lovely. Captain we did not see at the introduction nights. They did push the boat out on Captain's night, Celebration nights with lots of snacks and free wine. The entertainment was enjoyable. There is a lot of competition for cruising and basically they need to upgrade to be more competitive and review their pricing policy. Read Less
9 Helpful Votes
Sail Date: November 2018
The background for choosing this cruise, was a family bereavement. The purpose was to have a relaxing cruise to somewhere new. The Braemar cruise of "cruising the Seine" to Rouen then down to Honfluer, prior to return to ... Read More
The background for choosing this cruise, was a family bereavement. The purpose was to have a relaxing cruise to somewhere new. The Braemar cruise of "cruising the Seine" to Rouen then down to Honfluer, prior to return to Southampton, we thought would fit the bill. How wrong can you be. We booked via a travel agent, a suite on a guarantee bases at what we thought was a good price, then came the extras, 1st sitting and a drinks package. The requirement of a table for 2 we were told would have to arranged with the Maitre d' once on board. It was only after the booking was made I was informed we were on Anchor grade by Olsen. The luggage labels arrived 2 weeks prior to embarkation day, allocated 7008, port side near the bridge. Then 2 days before the cruise Olsen sent blank luggage labels, with no covering letter to explain why. On the booking in at Southampton we were told our cabin was one of several that were being refurbished in that area. Suite 7002 was our new suite allocation, which turned out to be a large sitting area with a small windowless bedroom. We were moved next door to a cabin with twin beds. But adjacent to the suites [including 7008] being refurbished. Dinner was the 1st sitting in the Grampian restaurant, and this started the nightmare. On entering the Grampian no Maitre d' to show us to a table, so we sat down at a table for 2 , only to be told you can't sit there. After handing my cabin card to the staff four times, I was told we were not on "the manifest". We were then put on a table for 6.The staff were not properly trained. When asked what was the fish of the day, he did not know and came back later to say it was Catfish. The house Pinot wine was corked, and declined and were informed it could not be, as it was a new bottle. After a plain uneaten main dish, we went to the rather nice bar for a nightcap, before we went back to the suite. The suite had a large bedroom come lounge area and what looked like a large balcony. I say looked because possibly of the adjacent refurbishing it was locked. The bathroom was tiny and for me, a 6 footer too small a toilet and shower. The shower was useless no pressure. The mattresses were hard and the pillows too soft, I like it the other was round. Sleep was not forthcoming the hardness of the mattress and poor air quality prevented a relaxed sleep. Next day we asked why we were treated so badly in the Grampian at diner. To be told that as we were on on Anchor fares we were not entitled to have pre-allocated table and that our table number would be in the cabin, but was not. No did we know beforehand this was the procedure. I explained that the reason we declined a large table was my partner did not want to have to go through the questioning of " how many children etc." The main dinning room had a table which we could have for diner for 2. This turned out to be by the entrance with the only outlook onto the table for disabled. Too depressing and declined. Diner for the next 4 nights was in the Palm canteen. At least we had a table for 2. The "Palm" had the worst food of the cruise. The only good point for me was the cheese. We also had to pay extra for a decent wine. The best meals were breakfast, good if you like bacon eggs and potatoes. Not good if you want anything but melon as a healthy start to the day, where was the Strawberries, Raspberries and blueberries etc? We never saw the usual cruise dishes of Lobster, Steak or fresh fish such as Salmon. To provide some interest we would dine in the ports for lunch, the L'Alcyone in Honfluer is worth a visit. To finish the cruise, the sea on way back to Southampton was a little rocky, but what kept us awake was the continual banging of the wardrobe doors swinging open and closing. I have gone into great detail on why it was a very disappointing.. Perhaps I was expecting more and was comparing to the 4,5 and 6* cruises we have enjoyed over the years., but I would grade the ship 2* max. Poor accommodation, uncomfortable bed, poor shower. Poor dinning, cheap and limited menus, making in my judgement a not successful cruise experience, and certainly not worth the over £360 per day for the suite. Read Less
6 Helpful Votes
Sail Date: November 2018
We have just returned from a trip with Fred Olsen, I hesitate to call it a cruise because as far as we were concerned (and other passengers) this was not a cruise, we booked this quite late as we had some A/L to use up and this fitted the ... Read More
We have just returned from a trip with Fred Olsen, I hesitate to call it a cruise because as far as we were concerned (and other passengers) this was not a cruise, we booked this quite late as we had some A/L to use up and this fitted the dates, when I booked I was told that we would be getting the 'Anchor fare' and therefore we were getting it cheap, they went on to explain that because of that we could not choose our cabin, dinner sitting and we would be excluded from certain 'perks' to be honest it was only for 5 days so we said fine, I was once again told I was 'getting it cheap', after the 3rd time of being told this I finally managed to book it, all the info was emailed through telling us again that as this was an 'Anchor fare' and we were getting it cheaper we would be excluded from any offers, at this point I was getting a bit sick of hearing this!! Embarkation was smooth and efficient, we had a cabin on the 3rd deck, it was small but served its purpose, we were given first sitting at dinner, bit early for us but we were after all getting it cheap, we had to pay for the shuttle service, which was really required for both ports, a total of £30, we were not invited to meet the Captain, but again we were not to worried, it was rather strange when we were talking to some people about the price of the shuttle service we were told ( by a couple who were passengers) it was our own fault we should have paid full price like they had, anyway back to the 'Cruise' it was titled 'Cruising the Seine' or words to that effect, we left Southampton at 8pm so it was overnight crossing the channel, we arrived at Rouen at mid morning, so we saw very little of the Seine, that was on the Sunday, we left Rouen at 8pm on the Tuesday, and arrived at Honfluer early Wednesday morning, so the actual cruise was mainly in the dark at night, Fred Olsen's cruise Itineraries are very basic, they do not give you times of departure or arrivals it is just early/late am or early/late pm, we felt this trip was just to keep the ship moving and fill an empty time slot, there were no meet the crew or formal night, not port lectures no port maps, no guest speakers, no art/crafts, infact not a lot was going on, we have sailed with Fred Olsen on a few occasions in the past and had a great time, but this for us was our last trip with Fred Olsen, ourselves and other 'Anchor fare' passengers were made to feel like second class passengers, what is even worse we were not looking for a bargain, just a nice break from work. On a scale of 1 to 10 we would say a 4, this would be for the nice staff, nice food and very good couple of shows. Read Less
2 Helpful Votes
Sail Date: September 2018
We chose it to see if the small ship experience was to our taste with Fred Olsen having sailed on many other small ship cruises and also for the Ports that we wished to visit. Apart from from the first day there was no afternoon tea and ... Read More
We chose it to see if the small ship experience was to our taste with Fred Olsen having sailed on many other small ship cruises and also for the Ports that we wished to visit. Apart from from the first day there was no afternoon tea and cakes etc unless you were prepared to pay for them, and in fact it felt as if you had to pay for everything including the water. The ship itself was in good condition for an aged vessel and as we did not wish to use the shore excursion facilities, perfering to travel on foot, I cannot comment on these. I felt the trip was more expensive than other liners and no doubt if the cabin had been satisfactory I would have been writing a good report, but as mentioned below that cabin should have come with a health warning as the bow thrust is normally used whenever berthing or undocking. This is why I have given it the rating of 2 stars. I'm not sure if I will travel on Braemar again, but might think about another vessel. However the staff, food and entertainment were excellent Read Less
9 Helpful Votes
Sail Date: August 2018
We chose this cruise for its itinerary and the Orkneys and Shetland were great and well worth visiting. We took a shore excursion at Inverness which was informative and well organised by our guide. Check in at Newcastle was fast and ... Read More
We chose this cruise for its itinerary and the Orkneys and Shetland were great and well worth visiting. We took a shore excursion at Inverness which was informative and well organised by our guide. Check in at Newcastle was fast and efficient. We booked an inside superior cabin on Bridge deck and it was OK with a larger than average bathroom. However, there were none of the touches such as hand cream, bath robes or flannels that we've had elsewhere. Just soap in a dispenser! The entertainment was adequate and varied for a short cruise. However, we found the food to be of a very basic standard and without a great deal of variety. Also the waiter service in the bars was very disappointing and more often that not, we had to go to the bar to order. The ship, overall, looks pretty tired and deck furniture definitely needs replacing with loungers showing rust and other signs of wear. Read Less
8 Helpful Votes
Sail Date: June 2018
Wanted a short Cruise around North Scotland. House not far from Liverpool to pick the Ship up. 6 days before the Cruise Fred Olsen informed us that we would be bussed up to Rosyth from Liverpool staying overnight in Rosyth .(Due to a ... Read More
Wanted a short Cruise around North Scotland. House not far from Liverpool to pick the Ship up. 6 days before the Cruise Fred Olsen informed us that we would be bussed up to Rosyth from Liverpool staying overnight in Rosyth .(Due to a mechanical fault). The original itinerary was Liverpool>Fort William>Stornaway>Orkney Islands>Invergorgen>Liverpool. The change now was Rosyth>Invorgorden>Orkney Islands>Stornaway>Fort William>Liverpool. In Invergorden because of bad weather we stayed overnight in anchorage in the MurrayFirth and we had another itinerary change, this time going to Dundee>Shetland Islands>Stornaway>Fort William>Liverpool. Then we had another Itinerary change Dundee>Orkney Islands>Liverpool. So as you can see it was a Mystery 7 night Cruise? The Cabin Stewardess was excellent. The Food was Excellent. The Entertainment was very good especially the Cruise singers & dancers called Musicality & from the off board Scottish Highland dancers. The show featuring members of the Crew was exceptional,especially a middle aged man that worked in the Kitchen (his range of voice was exceptional. Read Less
26 Helpful Votes
Sail Date: December 2016
We regularly cruise with Fred and would normally give an excellent rating but not this time. The food was excellent as were the waiters and the staff, the cabin was to the usual comfortable standard but from there on it all goes ... Read More
We regularly cruise with Fred and would normally give an excellent rating but not this time. The food was excellent as were the waiters and the staff, the cabin was to the usual comfortable standard but from there on it all goes downhill. The ship is very much still a "work in progress". The TV system kept giving the information "LAN lost" and closed down, even in port, so the problem with satellite explanation does not wash. We reported this regularly to reception and even missed part of the Queens Christmas speech because of it,but it was no better at the end of the cruise. Because of the weather, or so we were told, the itinerary regularly changed. The announcements were made on the ships system but did not sound in our cabin. This was regularly reported to reception. We were told how it should be set. In the end someone came to our cabin, set it differently to the instruction given to us at reception. On Boxing day we were supposed to enter the Port of Tyne early in the morning. We did not, instead we went to breakfast with the boat turning in a tight circle and the restaurant floor some degrees from horizontal. Later, up in the aft lounge, deck 7 it was noted that the new glass doors no longer stayed closed. By the evening it was realized that wooden wedges would solve the problem. They were still there at the end of our cruise. How could this possibly happen. The simple fact is that the ship should not have been put to service until after it had been thoroughly tested and any snagging required carried out. This was obviously not the case as other cruisers, on the first cruse have confirmed. It is now on a world cruise I wonder if the snags have been dealt with yet. The director of product and services has sent me a letter, full of apologies, but the only compensation she will offer is the equivalent of 20% of this cruise price off of a future booking made before 30th June 2017, otherwise no compensation what so ever. It appears that because some of the problems (obviously not the lack of a full test) were not of Fred's making that is it! O dear Fred you have blotted your copy book. Such a pity because the organization normally gives such good service. Read Less
2 Helpful Votes
Sail Date: December 2016
We chose this cruise as it was advertised as an Irish Christmas Markets Cruise.Unfortunately there were NO Christmas Markets.Even after submitting an E-Mail to Fred Olsen with a copy from the Office of Tourism for Ireland stating that ... Read More
We chose this cruise as it was advertised as an Irish Christmas Markets Cruise.Unfortunately there were NO Christmas Markets.Even after submitting an E-Mail to Fred Olsen with a copy from the Office of Tourism for Ireland stating that there were no Christmas Markets in Dublin the company will still not accept their advertising was wrong and apologise! Apart from the lack of advertised Christmas Markets the cruise was average.The food was reasonable although I did not like being shepherded to a table at breakfast when we wished to sit elsewhere.The entertainment was good especially the comedienne who was brilliant and throughout his act made numerous references to the lack of Christmas Markets.This was the first cruise I had been on where the passengers had to pay for a shuttle bus into the town centre and the organisation for this was ludicrous!! with the queue going up and down the corridors, we eventually returned our tickets and walked into town.This was my first experience of Fred Olsen Cruises and will certainly be my last!!. Read Less
7 Helpful Votes
Sail Date: September 2015
We have just returned from a round britain cruise on Breamar. First the good points. The food in the thistle restaurant on most occasions was some of the best we have ever had on cruise lines. The staff were excellent and the ... Read More
We have just returned from a round britain cruise on Breamar. First the good points. The food in the thistle restaurant on most occasions was some of the best we have ever had on cruise lines. The staff were excellent and the balcony cabins large with good storage. Now the bad points. Breamar was a vast 800 person floating old peoples home. The cabin "bathrooms were so small and poorly designed that you could nor swing round let alone swing a cat as well. The gents public toilets had a dark and dingy appearance badly appointed and when I went to use them I was always treading in what I know was not water. The ship is small and bars are always full on quiz times (conducted by a screeching member of staff ). The theatre, is just a large airless room. and the "casino is two tables and no slotts at all again hosted by two members of staff with not the slightest bit of charisma at all. The ticket collection for shore excursions was a farce. no one was quite sure what they were doing. We will never go on a Fred Olsen cruise ever again and I hope anyone thinking of doing so to think hard to make sure this is a cruise for you Read Less
17 Helpful Votes
Sail Date: April 2015
Did not stay at a hotel. Sailed from Dover, embarkation was swift as the ship was only 75 per cent full. Cabin was clean. we have cruised with Fred Olsen before but this was the first time on the Boudicca. We have avoided this ship in ... Read More
Did not stay at a hotel. Sailed from Dover, embarkation was swift as the ship was only 75 per cent full. Cabin was clean. we have cruised with Fred Olsen before but this was the first time on the Boudicca. We have avoided this ship in the past as it hit the National Press for being struck down with Norovirus. We should have known better than to risk it. Within 3/4 days the infection started on board and when my husband got it, I was asked to stay confined to the cabin with him to protect other people. Having agreed to this, it ensured that I contracted it from him. We missed two ports of call and were isolated until we docked at Dover. Keeping us separated on disembarkation, we were able to see approx 60/70 suitcases with ours indicating many more victims. It was common knowledge that the ship was only 75% full - we are lrft to wonder why. We suggest FredOlsen examines their food preparation as not once did we receive hot food - at best it was warm and at worst it was tepid. We have read in today's paper that the Balmoral has been similarly affected. Olsens need to give this matter priority as it seems immoral to keep selling cruises knowing the very high risk they are putting people at. The entertainment was good, the performers worked hard especially with a much reduced audience both from the number of people sick, but also because the ship was not full. Dining was a mixed bag, due to the self service being discontinued and staff hard pushed to serve. Disembarkation was swift as we were held back for all the healthy people to go off first. We have returned from our "holiday" in far worse health than when we left and we have paid financially for the doubtful privilege of it. YOU HAVE BEEN WARNED. Read Less
2 Helpful Votes
Sail Date: December 2013
My wife and I have just returned from a cruise of Christmas markets aboard the Balmoral and we were very sadly disappointed with our experience. We are seasoned travellers and cruisers and this was our first experienced with Fred Olsen. We ... Read More
My wife and I have just returned from a cruise of Christmas markets aboard the Balmoral and we were very sadly disappointed with our experience. We are seasoned travellers and cruisers and this was our first experienced with Fred Olsen. We were expecting a great cruise but our initial experiences with some of your crew soon put a stop to that and it all went downhill from there. 1. When we booked our cruise through an agency we requested for late dining (which was stated on the confirmation letter from our travel agent and on boarding the ship we were informed that we were given early dining. We proceeded to the restaurant to request a change in our dining time and there was a long queue plus a sign stating that because the ship was full, both early and late dining was full therefore giving the impression it was not possible to change ones dining time. While in the queue we spoke to a couple who were given late dining (they had requested early dining) and we agreed to swap. While in the queue we were watching the people ahead of us requesting a change in their dining times and we noticed it was possible to change your dining time. When we spoke to the restaurant staff about swapping our dining time we were informed that there would be a charge of £32 per couple (i.e. £64) just to swap the dining times over (we have never experienced anything like this before on any cruise ship we have been on). We requested to speak with head of food and beverages and on listening to our feedback he stated that he had no power to just swap our dining arrangements only if we both paid our £32 each. On principle we would not do this. Please note: his customer interface skills had much to be desired. The couple with whom we wanted to swap had requested early dining based on medical grounds (the lady was recovering from cancer) – i.e. she need to take medication early evening after a meal and the late dining was too late. On informing the head of food and beverages about her needs his was response was for the couple to either pay the £32 or eat up stairs in the anytime restaurant. He did not give the impression of any sympathy but just kept smiling with throughout the period. I believe he needs serious training in customer relationship. 2. On speaking to other passengers in the dining queue and others throughout the week (specifically those who were on the anchor deal) we got the same feedback - everybody was given the opposite dining time to what they requested. Now in my mind this seems very much like a scam – i.e. if you give people opposite dining time to what they want but then give them the opportunity to change for £32 (please convince me otherwise). Some people will change and pay because they are on holiday and they just what to enjoy themselves and a peaceful life but many will not change on principle. While in the queue (to change my dining time) I was observing those who changed their dining times and paid their £32 and everybody was so surprised that there was a charge and they were not pleased to par your charge. This is the first time on any cruise ship I have been on when I’ve been charged to change my dining time. Please note: we did meet one person who DID get their dining times swapped for free because they had special influences. 3. Disgusted with our encounter with your food and beverage manager we went to see your Guest Relations. After about 30 minute wait we spoke to your guest relations officer and she took down our details and said that because we were on the anchor deal (along with another 900 passengers) we had to pay to change our dining time and this rule was fixed by the company and is non-negotiable. She politely said she would send off an e mail to head office and come back to us shortly with a response. Throughout the whole cruise we did not receive any feedback or contact from your guest relations. The chasing for feedback came from my wife and me. To me your guest relations officer is redundant is because all she can do is refer the situation to head office and wait for a response. 4. Whatever deal a passenger has for a cruise is irrelevant to your ship staff – we should all be treated equally. Because we were on the anchor deal we were felt as though were being treated as Second class passengers. Please note: We were informed by your guest relations that over 900 of the passengers were on the anchor deal - that is more than three quarters of the passengers. 5. We came on the ship to get some rest and a good night’s sleep - we came off the ship more tired. Throughout the whole cruise we did not get one proper nights’ sleep and this was due to the noise and vibrations of the engines. We live near a major motorway (M1) and are used to the constant traffic noise and when the ship’s the engines are giving off a constant drone we were able to sleep but we were frequently awoken in the mid of night with loud engine noise and extreme vibrations. This you can appreciate upsets your sleep pattern. This happened every night plus when the ship was coming into port (early hours of the morning) the noise vibrations would go on for what seemed ages and it felt as though the ship was falling apart. Hence the lack of sleep. We have cruised on many other ships (also aft and on low decks) and never experienced the noise we heard while on the Balmoral. One night (I think it was about 2 hours after we had left Zeebrugge) I was in my cabin and I experienced very loud engine noise and vibrations. I wondered why because we out at sea. On looking out of my cabin window I saw a ship passing in the opposite direction which appeared to be only meters away. While you in your cabin at night one would expect a drone of the engine which we could sleep through but it seemed that on most nights in the early hours (while at sea) there was frequent vibrations and much increased engine noise which woke both my wife and myself therefore for most of the cruise we had disturbed nights and hence not much sleep.   7. Due to your staff not changing our dining time we had to eat (most evenings) in the anytime dining area and here we experienced food running out and not being replaced. 8. Fred Olson Guest relations said that they would be contacting the travel agency with whom I booked and discuss the booking arrangements. I have just spoken with the travel agent and to date there has been no request from Fred Olsen.   Read Less
1 Helpful Vote
Sail Date: April 2013
Personal Background Information Widow of nearly 70 years who likes to travel Only had experience of 3 cruises, the first on Grand Princess to Scandanavia spoilt me, I could not fault the ship experience and assumed that other crusie lines ... Read More
Personal Background Information Widow of nearly 70 years who likes to travel Only had experience of 3 cruises, the first on Grand Princess to Scandanavia spoilt me, I could not fault the ship experience and assumed that other crusie lines wold be as good. Travel To Port of Embarkation arranged private travel to Dubai Hotel and Igloo Cruises arranged transfer to Fred Olsen's Balmoral Hotel Info (if any) - Arabian Courtyard in Dubai is central and opposite the Dubai Museum which is well worth a visit. Nice hotel very efficeint, cheerful and helpful. Embarkation - I need assistance up the gangway but Olsen's staff were not in evidence despite asking for assistance. One of the cruise speakers helped me and took me to my cabin. Stateroom - Single inside Ship Info Fred Olsen's Balmoral Deck 6 Starboard exit in front of Palms diesel and air-conditioning fumes vented out. Very bad design that Olsen's are aware of but do not rectify. I was unable to use deck 6 starboad because these fumes triggered asthma, laryngitis and sinusitis. Also one day paint fumes invade the interior of deck 6 again bad for my health. Complaint made to Guest Relations Manager whos eattitude was patronising and unhelpful. A fellow passenger told me that on a previous cruise he could not use his balcony (above the doorway deck 6 starboard in front of Palms) because of fumes and on complaint could not be moved but received compensation from Olsen. I have not yet received any official acknowlwdgement of my complaint. Cruise ended 27 April 2013 Dining -reasonable choice but food deteriorated towards end of cruise Activities - limited Children's Clubs none Staff & Service not up to standard in most areas BUT in Palms Cafe waiters were excellent. Entertainment OK Shore Excursions seemed OK Disembarkation well organised. Read Less
2 Helpful Votes
Sail Date: February 2013
Firstly I must recommend the services of the Baggage Handling Company as advertised in the Fred. Olsen brochure. Their arrangements were excellent. The cases were collected from home a couple of days in advance and in the cabin on ... Read More
Firstly I must recommend the services of the Baggage Handling Company as advertised in the Fred. Olsen brochure. Their arrangements were excellent. The cases were collected from home a couple of days in advance and in the cabin on boarding. On the return they met us in the arrivals hall and the cases were delivered home the next day. This allowed us to travel with just hand luggage. Wonderful. Arrangements at Portsmouth worked well with the transfer bus meeting us at the station although the stop wasn't obvious. Check in was OK although you're left to sit around waiting for your number to be called. This gets you on to another bus and taken to the ship where you file up the gangway. After the usual security arrangements/ cabin card issue we were directed in the general direction of a lift that was being used for baggage. No advice of where another lift was or on what deck we might find the cabin. All a bit chaotic and a flavour of what was to come. When we got to the cabin Sali soon appeared and told us she would be the steward and showed us where things were and how they worked. The cabin is made up of 2 rooms, a day room with TV, sitting area, dining table, fridge, tea coffee making etc, and the bedroom. Both have plenty of storage space although it would be nice to have a TV in the bedroom.. The bathroom has a full size tub with an over shower, don't expect power shower, separate toilet both with wash basin and mirror cupboards. The cabin we found cold and reported it. A maintenance man did fix it although the following day it was so cold I was forced to sit in my winter anorak. When I complained again I was informed they had a major equipment problem. Why didn't they come and tell us this instead of waiting for complaints? The bath/ shower gel ran out and Sali said she'd get it filled. 4 days later she was still waiting for her supervisor so I reported it to Debbie in guest relations and it was filled within a couple of hours. Now you're also provided with a drinks tray which has a decanter of gin, whiskey and brandy. After a week they needed filling and again this didn't happen until I complained to Debbie. I'm not blaming Sali but if things don't happen when she reports them, the system should pick this up. I also found it odd that you get complimentary spirits but are expected to pay for bottled water. There's also a balcony with 2 upright chairs and 1 steamer. Not much room for anything else but as we didn't go for the sun it was ideal for the quick dash outside when we were told the northern lights had appeared. The restaurant. We were allocated a table in the Four Seasons and although requested a table for 2 was initially placed on a table for 4 even though the restaurant was half full for the second sitting. Dining is allegedly open seating for breakfast and lunch on most days but you will be directed to where they want you to sit which may be with others and not necessarily in the restaurant of your choice. Due to an outbreak of Norovirus the restaurants weren't, as it became self-service, although you didn't serve yourself. You had to stand in a queue and wait for a member of staff to put your choice on a plate before taking it back to the table yourself, by which time it was cold. A bit like I remember the school canteen. There wasn't enough staff at the food stations and when you got back to the table you then had to wait for things like sachets of condiment, cruet, preserves, sugar and milk. There was nothing other than cutlery on the table. I suggested to ease this chaotic situation that sittings should be introduced for breakfast and lunch but Fernando the maitre'd thought this might upset the first dinner sitting passengers. One evening when this open sitting operated we were in and out of the dining room within 30 minutes. This is not what I want on holiday. The attempted control of norovirus has been taken to new heights of inconvenience without success. Fortunately we didn't succumb. Luckily we did see the Northern Lights which was the reason for the cruise. Cannot comment on any of the shows as we didn't go to any. On returning to Portsmouth although we had priority disembarkation, when called to leave we had to wait at the gangway while numerous crew members filed on without any security check or hand sanitation. This filled the area to congestion with the female member of security staff totally losing control. Read Less
1 Helpful Vote
Sail Date: April 2012
From the long queues at embarkation, despite being given staggered boarding times, this proved to be an old-fashioned, limited cruising experience. By the time we finally boarded lunch was long over, and newly embarked guests were heading ... Read More
From the long queues at embarkation, despite being given staggered boarding times, this proved to be an old-fashioned, limited cruising experience. By the time we finally boarded lunch was long over, and newly embarked guests were heading for lifeboat drill. We found our way to a deck 4 cabin, to discover we had 2 berths,a tea and coffee tray, and a smallish rusty window.The saving grace was that the bathroom was of a decent size and came with a tub, plus 2 neat little bags of toiletries. After the drill, we went to find some food- but it consisted of an afternoon tea type spread in the crowded Palms cafe, which we decided to avoid on future occasions. we had chosen to dine late, and had been allocated a table in the smaller Spey dining room , with its lovely sea views. we had requested a large table, but were not afforded our wish. Dining was very pedestrian, and totally lacked imagination and creativity.The wine list had some unusual wines of a decent quality, and was not overpriced. For our other meals, we lunched in the dining room, as it was so much quieter than facing the overcrowded,badly ladi out self service cafe. though food choices hardly varied and featured salads with tinned vegetables. We prefer room service breakfast when on cruises, but this was limited to cold continental breakfast items. Evening entertainment was offered in the Neptune lounge, but was of a very ordinary standard, and elsewhere a trio played, a keyboard player sang in a lounge, and a pianist played in the attractive Observatory, sea facing lounge. Day time activity was limited to bingo, lecturesand a few deck games.Cabin TV was very poor, with few chanels, and pay-per view films. The entire ship seemed so dated and dreary, with little to compete with the many other ships offering cruises from UK shores. Read Less
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