1. Home
  2. Cruise Lines
  3. Fred. Olsen Cruise Lines
  4. Fred. Olsen Cruise Lines Cruise Reviews

134 Fred. Olsen Europe - British Isles & Western Cruise Reviews

Chose the cruise because it sailed from liverpool, paid for all inclusive then found out my drink was not on the list.now martini bianco is a cheap drink to buy so was amazed to find this out.so drank orange juice.no other cruise line I ... Read More
Chose the cruise because it sailed from liverpool, paid for all inclusive then found out my drink was not on the list.now martini bianco is a cheap drink to buy so was amazed to find this out.so drank orange juice.no other cruise line I have been on didnt not have this drink on it's all inclusive. Also bad weather spoiled this cruise for us.cabin stewardess was wonderful and looked after us brilliantly. The staff in Brigadoon were great,always smiling, and waiters in lounge areas were the same.I dont think we will sail with Fred Olsen again,not as good as cruise and maritime. Embarking was gteatand disembarking was great,couldn't wait to get home.met some nice people and enjoyed their company. Been to Lisbon before so knew our way around unfortunately my husband was in bed all day with sea sickness, so I had to go alone. Portimao was nice but didn't care for lexios. Read Less
Sail Date October 2019
My wife and I thoroughly enjoyed our 5 night cruise down the river Seine. Having cruised on the big ships of P&O, Princess, RC, NCL we were concerned that a smaller ship would not be as good - how wrong we were. The ship has a great ... Read More
My wife and I thoroughly enjoyed our 5 night cruise down the river Seine. Having cruised on the big ships of P&O, Princess, RC, NCL we were concerned that a smaller ship would not be as good - how wrong we were. The ship has a great layout with lovely pools and bars at the back of the ship plus other great places to sit and watch the world go by in comfort. We are in our early 40’s and were younger than most on board but everyone was so friendly and this made for a great atmosphere on board. There was good entertainment every night and the inclusive drinks package was a real bonus. Food was the best I have ever had on board any cruise and I loved having the choice of a la carte as well as buffet options for breakfast, lunch and dinner. I also loved the evening supper club buffet which had a different theme each night. We would love to sail again with Fred but it’s not a ship to take our children on as there’s not much for them to do compared to the big ships. If you are a couple who are looking for some much needed r and r - like us - then I thoroughly recommend Fred Olsen. Read Less
Sail Date August 2019
We have been to Greenland before and wanted to repeat the experience as the scenery was stunning, not so much ice this time but still overwhelming. Boudicca has been refitted and the ambience is bright and cheerful but only on the surface ... Read More
We have been to Greenland before and wanted to repeat the experience as the scenery was stunning, not so much ice this time but still overwhelming. Boudicca has been refitted and the ambience is bright and cheerful but only on the surface (more later on this) The restaurants were all very nice and the staff were excellent. We did use the new outside grill and this was well worth the extra charge. The entertainment was mostly good the on board show company was excellent, some of the other acts were pass there sell by date, the best comedian on board was the Captain. Captain's cocktail parties were hilarious. My Wife enjoyed the arts and crafts and I enjoyed the quizzes. Now to the downside Early this year we were on the ill fated Balmoral cruise to California and we said at this time Goodby Fred. The Boudicca cruise was already booked and paid for so rather than lose money we went. Our cabin initially looked good an adapted cabin on deck 7 (my wife is disabled) I went for a shower, the water flooded the whole bathroom, I put this down to the angle of the ship being still tied up, mopped it up and asked for more towels. Next day it flooded again the water would not drain quickly enough, so we sent for the plumber. Plumber cleaned the drains and left a note to say it was now fixed. The result of the supposed fix resulted in noxious smells in the bathroom which I quickly found could be minimised by placing towels over the drains. Needless to say we flooded again and again and again. Eventually it was admitted that the pipes were all wrong and needed major work. 4 days to the end of the cruise we were offered another cabin which seemed rather pointless at this stage. So we asked to be compensated for the aggregation. Innitially a future cruise voucher was offered, this we declined and eventually on board credit was arranged and my Wife went shopping, they also gave us the use of the other cabin on the same deck to shower in. Surprise surprise that bathroom flooded too. So why I ask are these cabins being sold as they are obviously not fit for purpose. We have 3 more cruises booked none with Fred Read Less
Sail Date August 2019
Cruise L1917 Isles of Scotland 1.8.2019 This was our first ever cruise and we had expected much better considering the cost. The M.S. Balmoral had its last refit some 10/11 years ago and it is looking very tired. Our cabin was showing ... Read More
Cruise L1917 Isles of Scotland 1.8.2019 This was our first ever cruise and we had expected much better considering the cost. The M.S. Balmoral had its last refit some 10/11 years ago and it is looking very tired. Our cabin was showing the signs of wear and tear with the bathroom being particularly poor - cracked tiles in the shower and not very clean. Soundproofing between cabins was below acceptable levels. The food was of a good standard but nothing exceptional. Waiting staff were very efficient albeit there was a sense of being rushed. Entertainment was mediocre. I overheard two different people refer to the cruise as "Butlins at Sea". Considering the cost of the cruise it was disappointing to learn that one would have to pay an additional £26 per hour for internet access! We waited until we went ashore to catch up on emails etc! The last straw for us was the disembarkation which took 1.75 hours (and we weren't the last off!). Had we not been asked to vacate our cabins then we could have had some comfort before leaving. As it was the aisles and stairways were filled with people (many elderly) sitting on the floor. An appalling way to end the holiday. However to finish on a positive note, we were able to visit The Orkneys and Shetland which was a delight. Read Less
Sail Date August 2019
Cruise was 5 nights from Rosyth to Orkney and Shetland then back again. Went with friends so a party of 4. First cruise for our friends who wanted a short one to see how they liked it and asked us to accompany them and "show them the ... Read More
Cruise was 5 nights from Rosyth to Orkney and Shetland then back again. Went with friends so a party of 4. First cruise for our friends who wanted a short one to see how they liked it and asked us to accompany them and "show them the ropes" (this was our 4th cruise with Fred. As usual the cabin, staff, service and facilities were excellent and our friends were very happy - the food in particular impressed them. Overall we all enjoyed the cruise, the food especially, well up to standards and [our] previous experience. Only niggles were at embarking at Rosyth - no facilities for disabled or people with special needs e.g. wheelchairs as at an airport. However Fred staff were great and fast-tracked my party (with 2 disabled) through when asked about this. Disembarking from ship was unusually slow and tedious allegedly due to high tide creating a steep gangway. However once again when we enquired Fred staff were apologetic and we were fast-tracked off the ship as were other disadvantaged folk. I suspect these niggles are mainly to do with the port and not Fred as Rosyth is not used much by cruise ships (maybe Fred only?) and perhaps the port considers it not worth upgrading - although legally it may be on shaky ground. I am not certain as to whether our friends would take another cruise with Fred or anyone else. If this review was on behalf of my wife and I alone the niggles would not be an issue and it would get 5 stars - we are booked again with Fred for next year... Read Less
Sail Date August 2019
We chose this cruise because it left from Dover, which is to near to home, and because it visits the Norwegian fjords. Norway is amazing, but I overheard Boudicca being dubbed HMS Dignitas, and that was upsettingly accurate. It really ... Read More
We chose this cruise because it left from Dover, which is to near to home, and because it visits the Norwegian fjords. Norway is amazing, but I overheard Boudicca being dubbed HMS Dignitas, and that was upsettingly accurate. It really was a floating care home. There were no activities or evening shows even remotely suitable for the under 70s; it was all bridge, knitting, and very bad easy listening piano music. The ship is old too. The decor is what I'd expect of a Travelodge, with garish patterned carpets and cheap furniture. The cabins have tiny, horrible bathrooms with shower curtains and no toiletries except soap, which is awful considering the price. It's also impossible to turn off, or turn down, the noisy, powerful air-conditioning, so the air in the cabins is desiccated, and I didn't get a single night's unbroken sleep. Value for money was non-existent. Everything cost more, and nothing was included except meals. They were charging £50 for a week's Wifi -- and Wifi isn't reliable at sea anyway. No TV signal most of the time, and a very, very limited selection of films. Soft drinks were extra, alcohol was extra, gym classes were extra, many on board activities were extra: and the cruise line was charging more than twice the amount for shore excursions than it cost to book them independently. From minute one, I felt like they were penny pinching; whatever they advertise, this is absolutely not a luxury experience. The staff were brilliant and friendly, and the food was wonderful. I was really concerned, though, that every staff member in a remotely senior position was a white man, while all the waiters and cleaning staff were from the Philippines -- I suspect being paid much less than they should have been. Especially from older passengers, I saw and overhead quite a lot of patronising racism. It was just mortifying to watch. This was my first cruise and I don't think I'll be doing it again. I was so glad to get away that I was one of the first out the door, along with the five other people who were physically able to carry their own suitcases. Read Less
Sail Date July 2019
Fred Olsen were recommended by family members. The fact that Balmoral sailed from Rosyth (near Edinburgh) was so handy for us and saved us a flight to Southampton. Our cruise to Norway far exceeded our expectations and the glorious ... Read More
Fred Olsen were recommended by family members. The fact that Balmoral sailed from Rosyth (near Edinburgh) was so handy for us and saved us a flight to Southampton. Our cruise to Norway far exceeded our expectations and the glorious weather was a huge added bonus! From the minute we arrived at the port terminal until the day of disembarkation, staff constantly went over and above to ensure everything was perfect. They were so friendly, attentive and generally interested in making sure everything was right and that you felt special. Our waiters in particular, Vilroy and Flacher, were simply excellent! The food was wonderful and the great choice of menu ensured there was always something for everyone. Afternoon tea is a lovely treat, especially if you have had a busy shore day. We also enjoyed the special Observatory Lounge Afternoon Tea on one occasion and would certainly do this again. The service, food and ambience was wonderful. Entertainment ranged from a very talented flautist and guitarist, to cabaret style shows. All shows were very entertaining and had full audiences. My only suggestion would be to make them slightly longer! Most were around 45 minutes - an hour. Our cruise itinerary was excellent. The port talks gave us a good insight of each place we were visiting and the captain kept us well informed. To see Norway with blue skies every day certainly allowed us to see it at its best. We didn't book any shore tours as we prefer to do our own thing, although did book the RIB trip from Hellesylt, which was very worth while. Bergen - We berthed very close to the town centre so walking around was easy. Loved the Bryggen area of old wooden houses and the fish market. The tourist information at the end of the harbour has a lot of great maps and information. We took the funicular up Mount Floyen and had great views over the city. There's a lovely walk from the top (about 20 minutes) to a small lake where they offer free canoe hire. Flam - We booked our own tickets for the Flam railway and were on the first train of the day. Tickets were sold out on the day so do book these in advance. What a beautiful journey through the mountains and past many waterfalls. There was only a 15 minute stop at the top and many people got off for tours. It meant we were able to have a carriage to ourselves on the way back down allowing us to take photos through an open window. The carriage had been reserved for a group of Japanese tourists so there was no English commentary in this carriage, but it's worth doing if you are keen to take photos. Would also recommend the Flam bakery for lunch or a snack. The aromas of freshly cooked cakes and breads are amazing! After lunch we walked to Flam village (about 1.5 hours round trip). This was a lovely way to see local life and to walk by the crystal clear river. Olden - we took the open top bus that was parked on the quayside. It was good to see the lakes and beautiful scenery, but I think if I were going back I'd take the Olden Adventures bus to the glacier as that had more options for walking. We did our own circular walk from the town centre to the beautiful red Olden Church, crossed the bridge and walked the far side of the water back to town (about an hour). This is a lovely peaceful low level walk with beautiful views. There's not much in Olden town centre so if you are not able to do local walks, then a shore tour would be worth doing. Hellesylt - beautiful place at the end of a stunning fjord. We walked up to the church, then crossed the bridge above it to come down the other side of the waterfall. You get great views here. Our RIB adventure was excellent. Our guide lived on a local farm and told us a lot about farming life and local folklore. Would thoroughly recommend doing this. It's a great way to see the Seven Sisters Waterfalls and the fjord from close proximity. We loved every minute of this cruise and would do it all again. Will maybe do the two week Norway cruise next time! Would certainly recommend Fred Olsen. Read Less
Sail Date July 2019
We chose to sail from Rosyth which was completely hassle free, on a glorious summer's day. We were happy with our outside cabin and didn't miss having a balcony. Room of a good standard. Always plenty of hot water for showers. ... Read More
We chose to sail from Rosyth which was completely hassle free, on a glorious summer's day. We were happy with our outside cabin and didn't miss having a balcony. Room of a good standard. Always plenty of hot water for showers. All staff were very courteous and friendly. Food was good and I think we were very fortunate dining in the Spey restaurant as the picture windows gave us wonderful views as we travelled the fjords. Nothing anyone can do about the weather but we were so, so lucky.....clear blue skies and glorious sunshine! Evening entertainment was very enjoyable. We chose the drinks package which worked very well for us. Only used one official excursion to a glacier plus lake trip which we thoroughly enjoyed. Would we go again on this same trip? We wouldn't...as this one was so good it couldn't be bettered. What more can I say....we loved it!☺ Read Less
Sail Date July 2019
Delighted to say that on this cruise the regular afternoon teas were a huge improvement on last years which were a disaster. Someone must have read my last report.Still an unacceptable waiting time for orders taken in bar sometimes, but ... Read More
Delighted to say that on this cruise the regular afternoon teas were a huge improvement on last years which were a disaster. Someone must have read my last report.Still an unacceptable waiting time for orders taken in bar sometimes, but staff worked off their feet. All crew members had very pleasant attitude and were keen to engage with passengers if encouraged to do so. Atlanrtic deck cabin was clean, roomy, bathroom/shower room was spacious with plenty of shelving and wardrobe and storage space in cabin was excellent, Plenty of public sitting areas, no need to seek a place to read or chat while at sea. We had ample time in the interesting ports to do visits and walk arounds. Wish we could have visited the Faroes on this or Norway cruise though. Wonderful destination.Wholeship was sparklingly clean and pleasant to live in for duration of trip, Only downside was the state of the public toilets on the ship, they could all do with a serious makeover.Surprising, as the cabin ones were excellent. Read Less
Sail Date June 2019
I enjoyed my visit to Iceland first cruise with Fred Olsen Balmoral. The Balmoral is a nice country feel ship. I liked that it has just over 1000 passengers and not thousands and thousands of people. Saying this I may try the smaller ... Read More
I enjoyed my visit to Iceland first cruise with Fred Olsen Balmoral. The Balmoral is a nice country feel ship. I liked that it has just over 1000 passengers and not thousands and thousands of people. Saying this I may try the smaller Boudicca for my next cruise. Our cabin was 4041. I was quite happy with our twin cabin and liked having the picture window. I would not like a cabin with no window. The ship is kept clean and sanitised and hand sanitizer is used before going in the restaurants. This was my worry about cruising hygiene but I had no worries on board as everything was kept clean. I never once found the toilets dirty and staff were regularly checking and cleaning. Our cabin was cleaned daily too plenty clean towels. The food was very good we had alacarte each evening and the food was delicious. Our waiters were very attentive and friendly. Most of the staff on the ship are really hard working very good service from the staff. The tours were organised well no hassles. Everything was organised great on the ship. It was great on the deck too can always find a quiet spot. Read Less
Sail Date June 2019
Sailed from Rosyth, local for Edinburgh Short cruise, just right for a first cruise, staff all charming and nothing was too much trouble. Food was great, ship was very clean, entertainment excellent.. Shore excursions were informative. ... Read More
Sailed from Rosyth, local for Edinburgh Short cruise, just right for a first cruise, staff all charming and nothing was too much trouble. Food was great, ship was very clean, entertainment excellent.. Shore excursions were informative. Sadly weather not great, a bit cold and grey, but the sun appeared at times. Strongly recommend dining in the 'grill' at least once. 6* dining experience. If I went on another cruise I would have an outside cabin, at least one with a porthole. The interior cabins can be a little disorientating (telling night from day). The ship was very clean, the gangway staff were very helpful when the ship could not get into the port. They helped with my wheelchair and were always smiling. The library was a bonus, as I forgot a book and the chocolate and coffee shop was delicious.The shop staff were very helpful. We met some lovely people and being a small world, we met a couple who knew my daughter's in laws and were from the same village! Amazing. Read Less
Sail Date June 2019
We live in Edinburgh, the sailing was from Rosyth, and the itinerary was very interesting. The check in went slowly but smoothly, parking procedure very good. The gangway was very steep, very narrow and entirely stepped, with wide flat ... Read More
We live in Edinburgh, the sailing was from Rosyth, and the itinerary was very interesting. The check in went slowly but smoothly, parking procedure very good. The gangway was very steep, very narrow and entirely stepped, with wide flat areas on either side. Many passengers were elderly, using sticks for support, and found it very difficult. These people make up a large part of Fred Olsen Cruises customer base, and I found this astonishing. We scanned our cards ourselves, with a crew member checking it- not a word, no eye contact from any member of the gangway crew, then, or at any time during the cruise. The ship is beautifully maintained, inside and out, with comfortable lounges and plenty of artwork and photographs. Dining in the Balindalloch restaurant was good, food excellent and waiters very smart in grey suits. The Palm cafe was lovely, with seating overlooking the pool. The food was fine, but coffee generally cold, with staff morale not too good. The cabin (3072) had been refurbished and was well equipped, with a proper full sized shower area. There was, however, no sound insulation at all. There was almost nothing in the way of engine rumble or other mechanical noises, but it was as though the occupants of the cabins on either side were in beside us! They were selfish idiots with no regard for anyone- we were also idiots for creeping about like church mice! Entertainment was pretty good- a singer/guitarist in the Morning Light lounge was very good, with a most pleasant manner. The Neptune show lounge was very smart, with a resident 6 piece band. The British song and dance group were good, as were comedy and speciality music acts. There were also 2 afternoon classical piano recitals which were wonderful. The dancing classed in the Neptune were very good, organised by a Scottish Husband and Wife team. Reception and shore excursion staff were very polite and helpful. The promenade deck had seating in several areas, but there was not enough depth to accommodate loungers. There were plenty of these round the pool, though, as well as on deck 11. Fred Olsen claim a 60% return rate, and I believe it. Many guests were treated like old friends by some crew members. We only did 1 shore trip- the Monet House and Gardens, which was excellent, but there were plenty choose from. Some people were disappointed to find the trip they wanted fully booked, so it's best to book in advance. The clientele was almost entirely Scottish, and we met some lovely people, but if you are looking for a more mixed crowd, Rosyth is probably not the best staring point. We enjoyed the cruise- the ship was very smooth and quiet, there are quiet areas to hide away in. There does seem to be a problem with staff morale- a lady at our table was actually shouted at by a waiter for not being able to understand his broken English! There were plenty of "suits" in evidence, so the problem has to be in management quality rather than quantity. We asked someone with a cabin on deck 6 about the noise from adjacent cabins, and it appeared to be no better than ours. That would probably prevent us from taking another cruise with Fred Olsen, which is a pity, as there is so much to like. Read Less
Sail Date June 2019
We booked to go to the Fjords leaving Dover 09 June 2019. We made a little mistake when booking as we went via a Travel Agent. Firstly, the agent was poor but, more importantly, it placed an barrier between us and FO. Any queries we had we ... Read More
We booked to go to the Fjords leaving Dover 09 June 2019. We made a little mistake when booking as we went via a Travel Agent. Firstly, the agent was poor but, more importantly, it placed an barrier between us and FO. Any queries we had we were referred back to the agent. My advice - book direct. The boarding in Dover was seamless. We live near Dover so booked a taxi. Straight into the port up to terminal, bags taken from boot by porters, we were on-board within 15mins and our luggage arrived in our cabin 20mins after we did. Well done FO. A minus point for FO. As first time cruisers we booked the ship tour on our first day at sea. FO told us that all would be in our cabin when we got on-board... nothing. Never mind, we did our own tour... the lay out of the ship is quite easy and it was fun bumping into things ! Our cabin (7039 balcony with clear view. A must in the Fjords) was exactly as advertised. No issues with the cabin at all or our cabin steward (Moo) who worked her socks off to keep us happy (I did take a tip off YouTube and gave Moo a little bag of bits {no more than £6} on the first day which may have made a difference but maybe not !!!). The ship was a little tired in places altho' it was always well presented, clean and shining. Staff were excellent throughout the ship. Food was lovely (every day). We tried things we have never had before which is good for our betterment ! You must keep an eye out for the Gala Lunch (ours was on the last day at see) and take your camera ! The Formal nights were good with lots of bling altho' I did change after the meal into more casual wear. We paid for the drinks package @ £15 per day. I think this has gone up now to £19pd. You need to give this some thought. Me - I drink a lot of beer and a can Spitfire was £3.80 so I was happy with my lot. My wife tried their house wine and found it 'undrinkable'. The cocktails were very sweet. She then moved onto spirits and mixer. This she was happy with but sometimes the bar staff forgot to put the spirit in (pressure of work maybe !). To combat this we ordered the spirit and mixer as separate items. The drink came to about £6. Add these drinks to your wine at lunch and dinner and it may appeal to you. Beware that it is only for drinks from the bar. No cans of pop, no tea or coffee (posh type) and no bottled water. There is a filtered water machine and tea & coffee machine in a small drinks station. Normally this is quite clear but avoid end of meeting, talks or presentations as there is a queue before and after these sessions. Entertainment is on every night. The on-board crew do put a lot of effort into their shows and one of their shows was outstanding. There are guest entertainers: a duo who played many instruments (first time - good. Second time - not so good), a comedian - spent most of his time picking on members of the audience to the level of embarrassment - not good. In the main bar is a guitar duo who were very good and they went in turns with a pianist who is not very happy with his lot !!! There were talks given by an ex Bank Manager - Prison Guv'nor. His first talk was very good, cannot remember his second talk and his third talk was about Porridge and real prison life. I got the impression that this was pushed onto him and he knocked it together at short notice. There is quite a big gym on the top deck with a great view. I did not get there but it looked very good. There is a set 1 mile walk around the ship ( 5 x 1 mile). Did this prior to breakfast. There is an organised walk at about 0800 but the guy who runs it may have been trained to get 20 something's to walk fast rather than members of U3A ! We only did this walk once. We went solo after that. We did our own shore excursions. FO is very expensive. Most of our trips we booked from UK before we boarded and the others were taken from shore-side when we went alongside. For us, the best we did was the funicular railway in Bergen and a 5km walk around the top (huge queues at bottom but they do go down quite quickly) and we booked a Twizo electric car in Flam. Expensive but BRILL. We booked 2 hrs (11-1300). We got into Flam just before 1000. We went over to the car hire ( you will see it as you get off the tender) to show him our paper work prior to 1100. After a bit of a chat I asked if we could take it early (with a big smile). He agreed so we had 3 hrs for the price of 2 ! You have a choice where to go and we wanted the viewing platform at the top of the mountain. The SatNav looked after us and it was great fun. Top Tip, after the platform, go a little further were the SatNav will tell of a great viewing point. In short, book your own, its a lot cheaper. A fine example - there was a fishing trip that FO was charging £45. When we docked it was next door to the ship and was advertised at £30 (that's your £15 drinks package paid for on that day!!!). Disembarkation was as easy as getting on. We were called by deck and the bags were waiting for us in the departure lounge with many porters waiting to take you outside. Overall, we loved it. We would go again and yes, with FO. Read Less
Sail Date June 2019
Chose this cruise because the itinery seemed to meet our rquirements. Unfortunately the captain took the decision not to go to Shetland due to bad weather. While we accept his decision we felt more could be done to make up for this. All ... Read More
Chose this cruise because the itinery seemed to meet our rquirements. Unfortunately the captain took the decision not to go to Shetland due to bad weather. While we accept his decision we felt more could be done to make up for this. All the people we spoke to said this was the port of call they were looking forward to the most. Instead we had 2 nights rather than one at Invergordon (NOT a holiday desination) Two buses were laid on at nearly £30 a time to go into Inverness (perhaps to offer this free would have been a nice gesture?) We took the local bus for about £11. Any other attraction was a long trip and expensive. Other things we were not happy with - Firstly , the car park in Liverpool was hard to find. Inadequate map and sat nav took you to a building site (not Fred Olson rsponsibility) - cabin noise (see below) Buffet area quite small, not always able to get a table at busy times - While the ship was well maintained there was no main staircase or reception area and the entertainment was mediocre . - many of the staff had a poor grasp of English which could be a problem, particularly at guest services - WiFi expensive - Timing given in port were misleading for example 'late p.m actually meant about 3.30 in the afternoon. - Tours were very expensive, there were 4 of us so it made more sense to book a private taxi to take us to the places we wanted to see, which worked out fine. - Passengers were mostly quite elderly and infirm so activities were geared up for this. I did sometimes feel I was sitting in the common room of an old peoples home rather than a cruise ship! - Finally the disembarkation process was not a happy experience, but mostly this was due to the facilites at Liverpool cruise terminal Good points, main dining room was nice and our waiters were freindly and helpful and there was a very good wine list at reasonable prices plus the food was excellent. Would not go with Fred Olson again Read Less
Sail Date May 2019
Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot ... Read More
Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot cheaper to do yourself and there were plenty of seats. Guest service manager very helpful as had to move cabins as extremely noisy. Noticed a lot of cutbacks. Eg no conditioner or body lotion in cabins. However food was outstanding served by Sam and Joe who were brilliant. Entertainment on a night was good. Cocktails seemed mainly fruit juice having been teatotal for 30yrs I thought a few alcoholic drinks would be a change. Strangely there was no effect. Service was fairly quick. The gym in a great position but vastly overheated to dehydration level with one small water fountain pretty hopeless when you have to leave the equipment to get a drink. We are used to having all our baggage taken off us at check in not done in Newcastle they will only take suitcase no suit bags or small cases.which were heavy. Class them as hand luggage. On leaving ship to come home Newcastle is very disjointed. This was my 4 time with olsen and very much my last. Wasn't keen before but Newcastle is near home. Southampton is worth the journey to board a better cruise line cunard is unbeatable and cheaper Read Less
Sail Date May 2019
A first experience: both of Fred Olsen and departing from Liverpool. Overall a good experience. Everything very efficiently dealt with and we were put at ease by the professionalism of the staff. The food was very good and plentiful. Our ... Read More
A first experience: both of Fred Olsen and departing from Liverpool. Overall a good experience. Everything very efficiently dealt with and we were put at ease by the professionalism of the staff. The food was very good and plentiful. Our selected dining option was much appreciated. The bar staff were helpful and efficient. The entertainment was different each evening and very professional. The excursions we went on (Tobermory and Kirkwall) were very good - with knowledgeable guides. A comfortable cabin: not large but sufficient for our needs. We had a problem with a very noisy ventilation in our bathroom, which took two complaints (to the cabin staff and then the guest office) to get an engineer tp sort it out. The ship is also quite old and creaks a lot. Our cabin had a perpetual squeak from the door hinges when we were at sea. We also had an initial difficulty with the bar staff at sail-away time. They failed to deliver a drinks order, which necessitated three visits to the bar to chase it up: then when it arrived it was the wrong drinks. Then at our first breakfast, we made an order off the menu (rather than choosing the buffet) and it failed to materialise. After 30 minutes, one order arrived, then after I had finished, the other order appeared. We did complain and after that, we had no further problems. They blamed a "busy kitchen" - but others around us received their orders and had left before our food arrived. But overall the food and the service we received in all the eateries was first class. Read Less
Sail Date May 2019
Isn't It Good? Day One, 18 May 2019. This cruise is to Norway, hence the cryptic title. Brilliant arrangements for boarding the Braemar. We arrived at noon, were met and greeted by the car parkers and porters, strolled straight ... Read More
Isn't It Good? Day One, 18 May 2019. This cruise is to Norway, hence the cryptic title. Brilliant arrangements for boarding the Braemar. We arrived at noon, were met and greeted by the car parkers and porters, strolled straight through check in and security, and were eating lunch by 12.15. Cabins were ready for 1 pm, luggage waiting outside. Don't you just hate airports? We spent a leisurely 20 minutes peering over the balcony watching ship's provisions coming off the back of vast lorry and being shuttled about by forklift. Also observing the arrival of passengers who had followed instructions not to get to port before 1.30. The Heavy Brigade were engaged in a valiant charge up the gangplank. Stormed at with shot and shell, boldly they strode and well. They boarded, but not, not the six hundred (Alfred Lord Thomason). One poor soul was borne away in an ambulance, accompanied by concerned companions. Better than cruising around the fjords in the ship's morgue. On Fred Olsen, dinner seating is fixed for the trip. We are on a table for six and if the company is dire, you have the option of taking another roll of the dice by changing restaurants. Fortunately, we deem this to be unnecessary. However, we will not know until tomorrow whether the other four decided that we are dire! Day Two Anthea does not get the cryptic title of this travelogue. Her soul must be made of rubber. Made it to the gym by seven this morning, despite the clocks going forward and a smidgeon of over indulgence on day one. They seem to have added more equipment or maybe my equipment has diminished. We do not arrive in port until tomorrow, so we could go line dancing, listen to a classical concert, or win a quiz. Instead, we opt for a general acclimatisation day, i.e. boozing, snoozing and shmoozing Tonight the dress code is formal in the main restaurant and the overwhelming majority of cruisers are happy to go along with that, leaving the tracksuit two club to order another ten rounds of Newcastle Brown. The Romanian captain quips his way merrily through his welcome cocktail party and introduces his executive team. In matters maritime, Croatia and Bulgaria rule the waves, leaving the Welsh and Scots to boss the galley slaves. I am happy to report that all our dining companions showed up, so we can't be that bad. Day Three Our first stop in Norway is the city of Kristiansand, on the Skagerrak Sea. Its most attractive feature is a 17th Century quarter called Kvadraturen. White clapperboard houses line the grid planned streets, the last survivors of city wide fires which eventually prompted the city authorities to require all new builds to be in brick. The clapperboard houses are roofed with orange tiles from the Netherlands, the trade exchange being one lobster for one tile. We then move on to the Vest Adger County Museum. Here they have re-assembled a 16th century farmstead, complete with turfed roofs. One of the grain stores has a removable section in the wall to enable the storage of bodies of those who died in winter when the ground was too hard to dig. The smoky dark interiors of the houses accommodated up to fifteen people in two rooms, but if you were young and healthy you slept with the pigs and cows. A woman's most attractive feature was considered to be weight lifter calves for lifting buckets. At first sight modern Norwegian living appears to be very functional and politically correct. The Greens call the shots, beer is £12 a pint, 58% of all new cars bought are electric, and income tax is over 50%. Suddenly, those smokey dark interiors with a wood fire and a bucket of mead don't seem so bad, especially with a flash of bulging calf! Day Four We rise early to watch our progress along the 100 kilometre Oslo Fjord, a route which takes us past the house of the Olsen family. Our boat is followed in by the larger Balmoral, the new rigid inflatable boats (RIBS) make up the rest of the flotilla and a special flag is run up in salute of the company founders when we pass the small village they came from in the 1840's. The scenery is very attractive on a sunny morning and crew bustle around with early morning tea, coffee, hot chocolate, Buck's Fizz, pastries and bacon, sausage and mushroom butties. Breakfast comes later. There are just 5.2 million Norwegians but civic pride looms large in the architecture and layout of Oslo. The decision to have a royal family was made by referendum in the early 20th century. A splendid avenue leads up to the palace, bordered by elegant anti terrorist devices consisting of large metal saucers full of flowers. Norway has the largest public reserves in the world derived from its oil revenues, and this is reflected in grand scale building projects such as the 'glacier styled' opera house. But the highlight of the trip so far is a visit to Vigiland Sculpture Park. Gustav Vigiland was commissioned by the city authorities in the late 19th century to produce statues for public spots. He somewhat over-delivered and there are now over 200 groups of these in a beautiful landscape. Made in iron, bronze and granite they are a exhilarating expression of the human form and experience from cradle to grave. Some are in simple repose, contrasting with others which are engaged in extreme contortions. High above the city is the Holmenkollen Ski Centre. A new ski jump and biathlon arena are under construction and testify to the obsession this country has with the sport. What an excellent obsession! The word 'ski' is Norwegian for flat plank. Ancient carvings depict folk on skis, presumably Nords winning the Bedrock Downhill. Day Five The approach to Arendal is reputed to be one of the most scenic in the world, and very pretty it is. We berth close to the town centre adjacent to a steep cliff with houses on top. A footpath zig zags to the top. Along this and in the garden of the house about three dozen school children perform a dance to a piece from 'Frozen'. This has not been announced on board but all the cruisers with starboard cabins or taking a deck stroll give an enthusiastic round of applause when the performance has finished. A great way of showing of the best side of ŷour culture. Norwegiansare still deeply wounded by the massacre of the children by the right wing nutcase in 2011. The guy responsible is never named and is referred to simply as 'the traitor'. We take a small boat ride around channels and skerries of the archipelago. The hills and coastline are covered with beautiful forests and white clapperboard houses. Apparently the place has won the European award for the best maintained properties. Almost every house has a boat and this is a very popular summer resort. Today, the misty waters are very calm and the gulls and cormorants have it to themselves - apart from us! We go along with the suggestion to dress up for British night. Escapist patriotism and mythical identities run riot in the sing song featuring national twaddle songs, and there is no hint of Xenophobia, even though folk are balling "Red, white and blue What does it mean to you Surely you're proud Shout it out loud." Harmless enough. Probably. Day Six Into the fjords proper this morning covering Maurangsfjord, Fureberg Waterfall and Hardangerfjord. Isn't it good, Norwegian Wood, hums Anthea, the Penny having dropped. All very epic. The minimisation of humans and the omnipresence of nature bring on a serious case of pseuds corner, an overload of awe and wonder, and a swelling of the numinous. It is rumoured that some passengers have had to retreat to their cabins and lie down until scenic sickness abates. Not this one. In the afternoon we get up close to the elements by boarding a RIB. We don bright yellow thermal floatation suits, goggles and gloves and wizz around Eijefjord at up to 40 knots. At one end of the water there is a hydro electric power station big enough to power the city of Bergen. Hardly any of it is visible, as the pipes and turbines have been inserted into the cliffs. On a plateau 400 meters high is an old farm, and in former times the children had to go up and down a footpath to school. "Late again Ibsen. What's the excuse this time?" Norway had universal literacy much earlier than the U.K. And it was one of the reasons why the small nation was economically successful even before the discovery of oil. Before we return to the ship our driver takes us close to the bottom of a tumbling waterfall, and we really feel we've earned a tumbler of Bailey's. Day Seven We go into the Lysefjord during the morning, regarded by those who are supposed to know these things to be the ultimate expression of fjord topography. Royal Caribbean would get wedged in the first bend! High vertical cliffs on port and starboard give way to stretches of open water with mountains receding in rows to a vanishing point. Don't try to paint the scene unless you have mastered perspective. We pass the famous Pulpit Rock and the world's longest wooden staircase (4,444 steps ) which has something to do with another hidden power station. It has become a tradition to bring over a Gang of Sherpas once a year to repair and maintain stone footpaths used by hikers. They have celebrity status, which probably means feature articles in 'Hikey Hikey Ho' magazine. The second and final formal night of the trip concludes with the ever popular crew show, which demonstrates that the workers have considerately more talent among them than we would ever guess over the breakfast table. As I have said in a previous report it is an ingenious way of stirring up the feel good factor all round. The status of the crew is elevated, while the guests feel they're making a small contribution to world social mobility. Indeed, during the final song, in the little bubble of suspended reality that is the Neptune Lounge , "We Are The World". Day Eight The day of the gala buffet. Being new to Olsen, our dining companions can't quite believe their taste buds as they range across sumptuous seafood, the finest cold meats and a giant cooked gammon in a shortcrust pastry, an overwhelming display of cakes and pastries, not to mention the chocolate fountain. "Oh the buzzing of the bees, in the cigarette trees...."etc. We have now left Norwegian waters and are churning our way through the North Sea back to Blighty, the land we love, but also the land of blubbing bungling ministers, broken promises, and Brexit Bollocks. That said, would you really want to live in a land of welfare economics, equality of opportunity way beyond the U.K. model, the highest Human Development Index in the world, the top spot in the World Happiness Report, the Better Life Index and the Index of Public Integrity and Democracy? Perhaps not. But we might like to take a closer look at it! Read Less
Sail Date May 2019
Embarkation went very smoothly from 101 berth in Southampton, the cabin was ready when we boarded which was great, so we could leave our things there, explore the ship and have a bite to eat. The cabin was quite spacious and very clean, ... Read More
Embarkation went very smoothly from 101 berth in Southampton, the cabin was ready when we boarded which was great, so we could leave our things there, explore the ship and have a bite to eat. The cabin was quite spacious and very clean, comfy bed and a reasonable amount of wardrobe space. The one negative was the size of the bathroom, see cabin review. We were booked in for first sitting in the Thistle restaurant which was light and airy on a table for eight. Lovely company for the cruise and fairly good service though the standard of the food was very variable. Had to send back food that was either overcooked or dried up. The standard of presentation was also lacking at times. We usually cruise with Celebrity whose food and presentation is a whole lot better. They could produce nice meals, both formal nights the food was excellent as was the buffet lunch on the last sea day, which made the 'off' days all the more unexplainable. The entertainment was, on the whole, good. The Braemar troupe were excellent and the shows they put on in the Neptune Lounge were very enjoyable, a couple of the guest entertainers were not to our taste so we avoided them as well as the singer, guitarist in the pub area who made every song sound the same and just sang in a monotone drone, so depressing. Service was excellent on the whole especially in the Coral Club and the Observatory. We had occasion to report a non flushing loo, that was fixed within the hour, very impressed. Good ports of call though the order was different to the advertised cruise due to adverse weather conditions. We did visit them all though, the highlight being Seville. As the Braemar is a shallow draught ship we sailed up the river and docked in the heart of the city, a cruise in itself! Beautiful city and we were there for the last day of the annual fair and the fireworks, very memorable. Add to this Cadiz, lovely Lisbon, Porto and La Coruna, some very interesting destinations. We took two shore excursions, a tour round Seville and a visit to the Alcazar palace which was excellent with a very well informed and interesting guide, worth the money. The other was a coach to Porto from Lexios where we were docked. Total rip off £30 each for what in the end was a lot less than the three hours we were promised. Do not go on this trip, we found out, too late, you could get a local bus there for just a few euros. Check with the local tourist office for details, they are just outside the dock gate and you get a free bus from the ship to the gate! Braemar is a very comfortable small ship, we never had problems finding a seat in the bars or a Sun bed on the pool deck, and the lack of music blaring out there was bliss, so relaxing. Would certainly consider a future cruise on her. Back to Southampton and debarking at 102 which was a tent, not a nice end to a lovely cruise. Felt so sorry for people in wheel chairs and the way they had to get off the ship via a temporary gang way rather than a smooth air bridge. Considering all the money the port gets from cruise passengers this really is not good enough, time to spend some I think, come on Southampton. Read Less
Sail Date May 2019
We chose Fred's Braemar as a short break and the opportunity to try out a different cruise operator. Braemar is a well laid out ship in good overall condition for its age, they are currently doing an upgrade to install a RIB as have ... Read More
We chose Fred's Braemar as a short break and the opportunity to try out a different cruise operator. Braemar is a well laid out ship in good overall condition for its age, they are currently doing an upgrade to install a RIB as have the other ships in the fleet. This is being done during normal operation of the ship, so one area of deck and exit route from the services desk was out of bounds. The staff, food, lounges and dining areas were all good. Entertainment from the onboard team was good. At the start of the trip there were only 2 dancers but that did not detract from the spectacle. The last show has 4 dancers which for the last show made it a full stage. If staying on deck 2 starboard side window rooms mid ship, you may incur the sound of the steam heating pipes for the swimming pools banging from around 07:00 through to 17:00. The staff are aware of the noise, we were offered a change of room. I believe the steam hammering is caused by either an unsecured pipe or a defective condensate trap (yes I'm an engineer and know what steam hammer is !.) They have not fixed the hammering so if you stay in this area of the ship listen out for it. It will wake you and can become annoying. Read Less
Sail Date May 2019
I consider the price we paid for the itinerary, distance travelled, entertainment, drinks package and cabin comfort (superior interior) was far too much. The A/C in the cabin was rubbish we had the setting off the scale and still found it ... Read More
I consider the price we paid for the itinerary, distance travelled, entertainment, drinks package and cabin comfort (superior interior) was far too much. The A/C in the cabin was rubbish we had the setting off the scale and still found it stuffy and through the night it seemed to go off altogether, maybe to save money- so very poor sleep quality. Obviously we reported this and it was supposedly checked out twice and found to meet the required temperatures. It did not meet ours. We were offered another similar cabin which we examined and found to be no different as it was in same vacinity. We spoke to other people on the ship some found theirs too warm and others found theirs too cold. Never had this problem before and have cruised many times. For the price we paid I would have expected a decent pillow to rest my head on but they were obviously job lot and I I awoke every morning with a creek in my neck - there was no bounce back whatsoever. I ended up having to put towels underneath to get some sort of support. Please note you no longer get branded spirit in the basic drinks package so another cut back making FO even less value for money cruise line. Food in general was good and much better than it had been on our last Balmoral cruise, so you can't judge them all by one. Staff were excellent except for one group serving in Ballindalloch at lunch time to whom everything was a bother. Entertainment disappointing - was a bit on the scarce side and very mediocre. The places we visited were so so, except for Kiel canal which unfortunately we could not go through on the way there due to windy conditions. We found there were a lot more very elderly and infirm, disabled passengers on this occasion. Definitely the best part was meeting some very nice people and making friends. Read Less
Sail Date April 2019
We took this cruise as we were already booked on the previous cruise and it was reduced to a good price for Black Friday. The ports of Lisbon, Portimao and Leixoes (for Porto) also appealed. We upgraded our cabin on the first full day ... Read More
We took this cruise as we were already booked on the previous cruise and it was reduced to a good price for Black Friday. The ports of Lisbon, Portimao and Leixoes (for Porto) also appealed. We upgraded our cabin on the first full day of the cruise to a terrace balcony cabin, which we liked a lot, though sadly due to poor weather we could not use the balcony as much as we would have liked on the sea days. It was a good sized cabin with enough storage facilities and a sit was on Prom deck was one of the few balcony cabins on which Fred does not allow smoking - so no smells of smoke. Cabin Stewardess was good. The food and restaurant staff were excellent as always, and as I mentioned in my previous cruise, the self service restaurant was open until midday for breakfast, so no need to rush to breakfast before 10am. The entertainments were extremely poor on this cruise, especially considering that there was such a long time at sea during the nine days. The entertainments in the Lido lounge were definitely not up to Fred's standard. We are in our 60's but do like to hit the dance floor at times for disco type dancing and the entertainers were just not up to that, though Fred is still offering Ballroom dancing between shows in the Neptune - even though they often only had 3 or 4 passengers dancing there. It would have been far better if they had just run a disco sometimes, but the only disco was in the small hours (1am usually), when Fred passengers tend to want to sleep. It is about time Fred realised that the passengers who are still able to hit the dance floor (those less than 70 or so) are of an age when ballroom dancing was way outdated during their teens, so they did not partake of such dancing and provided entertainments accordingly. No Rosario Trio nowadays and the pianist in the observatory spent more time talking to passengers than playing the piano. Fred are also running 'cheese and wine' sessions now, as well as the afternoon teas that had started doing a few years ago, when they cordon off the whole of the front section of the observation lounge, even parts which are obviously not booked out and this is done a couple of hours before the events. We usually sit in the observation lounge for a few drinks as we do not generally go to the shows etc. This meant that we were left with nothing to do and nowhere to go a fair bit of the time on board - especially on the sea days as the seats at the side of the lounge soon got occupied and are nothing like a well placed. This was obviously done to increase revenue, but I wonder how much they lost by refusing others somewhere to sit there. Even the speakers were not of interest as the subjects were just not of interest. The Captain's welcome party and the one at the end of the cruise were very enjoyable as Captain Degelund is extremely funny and treats all his staff really well. We were also well supplied with drinks and canapes, unlike our other cruises in recent years, when there seemed to be a lot of cutbacks with those. Disembarkation was earlier than it usually had been in the past (we were called to disembark about 7.37am, which is ridiculous given that we had a 300 mile drive journey ahead of us. We did not leave immediately, but the ship was cleared whilst breakfast was still being served. The disembarkation details did not give these times clearly. We have travelled with Fred a lot in recent years, due to some unusual destinations, but we may well not continue to travel with them given the lack of good entertainments and bar areas to sit, which is a shame as we had enjoyed many Fred cruises in the past. Read Less
Sail Date April 2019
Boarding was very good, the ship is old and my upgrade to a basic suite was good, but the bathroom needed a complete refurbishment. There were drain smells emanating from the plug hole. Breakfast and lunch were mediocre, but the ... Read More
Boarding was very good, the ship is old and my upgrade to a basic suite was good, but the bathroom needed a complete refurbishment. There were drain smells emanating from the plug hole. Breakfast and lunch were mediocre, but the evening meal was good. The shore trips were very expensive, wi fi had to be paid for and the photographers were over the top. You had to fill in little forms for more water which hung from the existing water bottles. It does strike you that they are trying to make money from the most basic item. Staff were lovely. Captain we did not see at the introduction nights. They did push the boat out on Captain's night, Celebration nights with lots of snacks and free wine. The entertainment was enjoyable. There is a lot of competition for cruising and basically they need to upgrade to be more competitive and review their pricing policy. Read Less
Sail Date March 2019
We chose this cruise due to the excellent itinerary. There was lots of port time, including two overnights in Antwerp and Amsterdam, which gave us chance to have time off the ship and not rush back to the ship every night and the chance ... Read More
We chose this cruise due to the excellent itinerary. There was lots of port time, including two overnights in Antwerp and Amsterdam, which gave us chance to have time off the ship and not rush back to the ship every night and the chance to have dinner ashore. We have travelled a lot on Fred's ship's, mainly because of the more unusual destinations. The food and dining experience was excellent as usual - both food and restaurant staff being of high quality. The set meal times are not what we would choose as they are either too early or too late, but at least the self service is available as an alternative. One very big improvement is the fact that the self service restaurant was open until midday every day so we did not have to rush to finish breakfast by 10am or skip it. The cabin was good and of a good size for a porthole cabin, with enough storage space and a bath with the shower over it. We always used the shower, but there was a lot more space then the dedicated shower cubicles. Unfortunately there was no full length hanging space as a fridge had been installed at the bottom of the longer wardrobe. We were however not impressed with the two occasions when they turned the water off ship wide without any notice being given - particularly on the change over day between this cruise and the next (we were on back to back cruises). The one thing that was noticeable was the poor cabin stewardess. We have always had excellent cabin staff in the past, but this lady was somewhat offhand and not unduly helpful, forgetting requests at times. On embarkation we told her as we were on late dinner 8.30pm (apologetically in fact) and she said nothing, yet knocked on our door at about 7.45 asking if she could do our cabin, when we were getting showered/ready for dinner. She then said she was going off duty at 8.30pm, which we felt was unacceptable as she could have told us that earlier in the day, though we did rush and managed to let her in the cabin about 8.15pm and the cabin was done. Part of the reason for our late departure from the cabin was her very late delivery of thinner coat hangers which we had asked for as the exisiting ones were taking far too much room in the wardrobes considering we were on board for two cruises. The change over day was also problematic as we had received a letter asking us to move cabin's between 10am and 12 midday and put out our do not disturb sign. She ignored the sign and knocked on our door at 9.15am saying our other cabin was ready. We held tight and moved shortly after 10.30 as we had intended. The entertainments were fine for a port heavy cruise and there was a really good young duo playing in the Lido lounge, providing a great chance for disco dancing on occasion. They were very generous with drinks/canapes for the formal welcome/departure parties, but no captain or other substitute officer turned up, which we found strange. Overall it was not a lot different to other Fred cruises, though sad we had to travel to Dover for this cruise itinerary as it is very difficult to get to having to go around London and via some very busy roads e.g. the M1. Read Less
Sail Date March 2019
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such ... Read More
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such wonderful customer service! We're experienced cruisers, but this short Valentine cruise, our first time on Fred, was truly awful. We paid £240 per person, per night, for what was described as a Superior Suite, with the All-Inclusive drinks package. What a complete rip-off! Embarkation was painful. Although we turned up on time we had to sit and wait until called. Not the "priority boarding experience" we'd expected from their "Suite Dreams" package!. It was disorganised, with no-one to meet and greet, and the general first impression was that they just don't give a toss about their customers. Our cabin was a 1/10. We've written a separate review of this. We did explain our cabin issues to a lady at Reception for whom English was still not quite yet a second language! Although we were assured that action would be taken, nothing happened, and we never saw our cabin steward even once! The "Suite Dreams" package gives you a free bottle of fizz (worth about €1,00 at most), a bowl of hard and inedible unripe fruit (green bananas even!), and unlimited free bottled water in the cabin. Be warned though that getting the small water bottle replaced is a complete pain in the butt - you have to fill out the form on the neck label EACH TIME! Never had that one before! Our dining experience was unacceptable. Think Butlins rather than Michelin! They serve the same limited choice of food in each of their restaurants. Service is of the "bored" variety, with the wait staff definitely wanting you to think that they're doing you a favour deigning to acknowledge your presence. Both the large restaurants are very noisy, and we had a couple of tables of drunken chavs close by, each of whom had already had enough booze to sink their ship, and who only seemed to talk at full shout. After two nights we gave up and ate in the buffet. Its quieter, and the food is just as awful as elsewhere. We'd describe the whole food choices as "done to a budget" - the lowest one possible! We also came home with gastroenteritis. Not fun! The "All-Inclusive Drinks Package" is a massive con. The bar drinks menu has eight pages or so; the "All-Inclusive" list is the back half page. There's a limited choice of beer and wine, and some soft drinks. No cocktails. Nothing at all! You even have to pay for tea and coffee UNLESS you want to trek to the grotty Nescafe machine in the Iceni room. To be fair to Fred, we can see that this short four day cruise possibly attracted the wrong crowd. There were a large number of noisy drunks on board shouting at each other every evening, and our escape was to the Observatory Bar near our cabin! It possible that there was a significant number of cruise first-timers onboard who perhaps weren't that careful about hand hygiene, so its easy to see how you can pick up a mild gastroenteritis bug. The key issue we have with Fred is the poor value for money. They're charging a 5* price, and delivering at best a 3* product. The customer services lady who called us to follow up on our complaint was a complete time waster who aggressively rejected all our fair and reasonable points before telling us that we were "not the type of passengers suitable for Fred Olsen". In summary, don't bother with Fred Olsen. For around the same price you can go on Azamara or Oceania, get a decent clean cabin where the bed sheets and towels actually get changed, reasonable food and a good all-inclusive drinks package. Both cruise lines offer lovely "R" class ships that have roughly the same size and passenger numbers as Fred. Read Less
Sail Date February 2019
Staff – some good some bad, certainly not at the level across the board of the more expensive cruise lines but a lot of the staff where great. Drinks – the drinks package includes so little variety I ended up always paying the top ... Read More
Staff – some good some bad, certainly not at the level across the board of the more expensive cruise lines but a lot of the staff where great. Drinks – the drinks package includes so little variety I ended up always paying the top up to have different drinks however it wasn’t very pricey to top up to nicer drinks. Swimming pools and recreation activities - They have very little and much of what they have is catered to their older clients. Knowing in advance this was a smaller ship with older patrons we took a PS3 with us, on day one the reception staff refused to set the TV up for us so we could plug it in (it needed a different controller to the one supplied as they have their own system that doesn’t allow other HDMI channels) however we asked different staff on day two and they sorted it for us. As this was a Christmas time cruise we avoided pools as did pretty much everyone else as it was to cold. Quizzes and shows – you could turn up pretty much as the shows were starting and still get a seat a big change on the larger ships however the shows were very low budget versions of what you get on larger cruise ships they were mildly entertaining at best. With the quizzes we were lucky if we found one per day so we spent quite a bit of time in our room with the entertainment we brought with us. Photo's & other items to purchase – we didn’t get any pictures done really so didn’t investigate this price. Bathrobes – not available to purchase ☹ Anything extra you may want to pay for was reasonably priced. Food - Breakfast Breakfast in room was ok, not much in the way of queues for the buffet and we didn’t try the sit down breakfast. Food - lunch, snacks and late night food. Buffet not too busy but variety was very low although quality was very good. Food - dinner Sit down meal was largely good quality but amount of food was limited and my husband who is a picky eater struggled to find food at dinner time. Food - room service Food was pretty good and was included in the price which is unusual and nice however it was very much snacks no meals available. Fred Olsen were a good low budget cruise line where the quality is good but variety is limited however the price of this trip was similar to we paid on P&O so I don’t feel the price reflected the fact they are a budget cruise line. Would happily sail with them again but I want the cost to be dramatically lower than the mid range cruise lines like P&O and Royal Caribbean Read Less
Sail Date December 2018
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click