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19 Helpful Votes
Sail Date: October 2018
This cruise line treated us like royalty! By day two the staff knew our names and preferences. Never did we want for anything....and in fact....had to politely decline service as they were always looking to see what they could provide. I ... Read More
This cruise line treated us like royalty! By day two the staff knew our names and preferences. Never did we want for anything....and in fact....had to politely decline service as they were always looking to see what they could provide. I can’t say enough positive about Crystal. Food was far beyond expectations. I tried things I would never normally try....and lived them. It will be exceedingly difficult to be on any other line after this! In fact, I doubt we will be with any other line! We depart the ship in two days. Already depressed about it! Shore excursions were included and awesome. Guides were well informed and gave us great information. Ships staff was so gracious and friendly. Thanks so much Crystal! Totally thrilled with our experience. Ship was comfortable and easy to navigate. Can’t wait for our next opportunity. When changes in itinerary were required...due to river conditions the crew scrambled to provide us with excellent alternatives. They never missed a beat. Read Less
19 Helpful Votes
Sail Date: August 2017
Had enjoyed the Crystal Mozart last fall and wanted to try the newest river boat. Again, the boat is lovely and Crystal staff, particularly in the restaurants and bar, are enthusiastic and professional. The problem comes with the front ... Read More
Had enjoyed the Crystal Mozart last fall and wanted to try the newest river boat. Again, the boat is lovely and Crystal staff, particularly in the restaurants and bar, are enthusiastic and professional. The problem comes with the front desk - inability to get accurate info on tours and destinations is frustrating. Group tours suddenly change - now it is a "trek" not a "hike", and today we have time to kill so "before we get to the vineyard we do a city tour". Remember - your tour is only as fast as the slowest member and as good as your local guide. Given that these excursions are complimentary the opinion by staff seems to be that this means no accurate description is necessary for the guest. If you decide to venture on your own there is little assistance given (even when you stress you will pay yourself) and it is difficult to get any info from front desk, probably because at this point they are still unsure as to how these excursions will play out on a new itinerary for them. We took shuttles, did our research and enjoyed the stops, but if every older guest or person with a special need is assisted, I question why those who prefer a more active trip must struggle to create a cruise that suits this request??! And do not even think you will have a "fitness class" if that is something you may enjoy!! Granted there is not much interior space for exercising - but all that room on deck for morning yoga or stretching?? The fitness instructor did her best to discourage participation in her classes and after 10 showed up to a cramped spot in front of a piano on the first day made sure no one would join in after. Get imaginative - lead walks outside when in port, move stretching, yoga outside on nice days ... trip is not over - and no decent white wine left, so ... be warned!! Read Less
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