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2 World Cruise Family Cruise Reviews

After travelling on QM2 on 3 different occasions, this was for us a total shock. In all of our cruises by now probably 100 + this had to have been the worst. To board the ship and immediately start to hear that people paid as little ... Read More
After travelling on QM2 on 3 different occasions, this was for us a total shock. In all of our cruises by now probably 100 + this had to have been the worst. To board the ship and immediately start to hear that people paid as little as 400 pounds a cabin and with them came Norovirus with the result that we were like a hospital at sea for 8 or 9 days. We were not even allowed into Jordanian territorial waters. At one stage there were well over 200 cabins affected, but strangely, if one person suffered, the other person in the cabin could go where they wanted so all that happened was that it just spread further. If that was not enough, then came the Cunard bronchitis together with the cough, which I might add takes weeks until it clears. The Captain found it very necessary to discuss diarrhoea and vomiting at meal times, which surely is not appropriate. It was quite evident in the Brittania restaurant that the Maitre d" Hotel and his staff downstairs did not give a damn about their passengers. We were amongst many that walked out of the Brittania diningroom due to lack of service. For most of the cruise we then ate at the Buffet. We have given Mr Donald 7 weeks to reply to our complaints, but it is quite evident that passengers problems or complaints are just not dealt with. If you are lucky, you will get an email saying sorry, which is just not acceptable. We are a family that have platinum and diamond status and quite frankly saw that it meant nothing. If they cared they would have at least have sent a basket of fruit to the 3 cabins that we know were affected. Needless to say we are still waiting. What I had forgotten to mention, that all staff spoken to, obviously I cannot give names, say the system is totally unfair. The senior Maitre D' Hotel, only rotates staff he likes and only promotes staff he likes. Quite strange after 12 years his deputy has just left the Company as well. If there is one think that really annoys me it is when people are exploited. What is more amazing that Head Office seem to look through these problems as if they dont exist. Read Less
Sail Date April 2016
Left the Quantum of the Seas last night in Shanghai. The cruise overall was disappointing but disembarkation was awful. We arrived many hours late because of fog-- no one's fault-- but how it was handled was dreadful. There was no ... Read More
Left the Quantum of the Seas last night in Shanghai. The cruise overall was disappointing but disembarkation was awful. We arrived many hours late because of fog-- no one's fault-- but how it was handled was dreadful. There was no communication. We had the air-sea package and missed our flight with the delay and were told we would be put up in a hotel overnight. after three inquiries of various staff I was told we would be met after we cleared customs and given direction. There was a massive throng of people in the terminal. We inquired of multiple employees of RC until we finally found one who knew. It was 2.5 hours standing and being pushed and shoved and having my feet stepped on until we got on the bus for our assigned hotel. We were then told RC would only pay for a room with 2 twin beds and 2 breakfasts and we are a party of three. We were also told we would have to take a cab to the airport , and I just found out by accident from overhearing another passenger's conversation that a bus is being sent by RC to fetch us at noon. The above experience dominates my impression of the cruise at this time, but here are few few other quibbles. No shampoo, conditioner, or bath or hand soap were in the bathroom when we arrived and were never replaced unless we asked. The same for laundry bag and request form.restaurant orders wre repeatedly gotten wrong. The worst restaurant was Silk, which looked and sounded so inviting on the website. Sorry to go on so, but this was my 5th criise, including one on RC to Alaska, and I enjoyed the others much more. Read Less
Sail Date June 2015

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