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200 Norwegian Fjords Family Cruise Reviews

I have been on 10 previous cruises with Princess, Royal, P&O, and found this a grade above. P&O are equitable to Princess, and RCCL are just too big, with too many options. You have a 10 minute walk to get anywhere. This is the ... Read More
I have been on 10 previous cruises with Princess, Royal, P&O, and found this a grade above. P&O are equitable to Princess, and RCCL are just too big, with too many options. You have a 10 minute walk to get anywhere. This is the advantage of a smaller but well resourced ship. Columbus at 1440 passengers is the largest in the CMV fleet, but still medium sized. It is not missing anything. Still bars, restaurants, pools, decks, entertainment etc... but all within a small distance. It still has 9 lifts on a smaller boat, so you never wait long for one to arrive. The restaurant is well laid out with private booths, like a modern family restaurant. Staff remember your name and after 2 nights, know your needs and preferences. They work hard at this. Without being too in your face, all staff are friendly, positive and extra mile people. Well recruited, and well trained. The Fjords were beautiful, visiting Eidfjord, Flam, and Bergen. The funicular railways, whilst not cheap, are excellent value for money and show you views you could not see otherwise, from powerful waterfalls to snow capped mountains, mountain villages, and deep valleys. Beautiful. Ship food was good, rooms (inner, with 4 guests) are fine, and on this occasion, entertainment was the best we have experienced in any ship (this was our 11th cruise) DJ King was utterly believable as Elvis, Roy G Hemmings was a great singer (if somewhat Narcissistic), and one of the earliest of the Drifters, with great girl backing singers one night, and male backing singers the second time, with the girls joining at the end - a truly memorable evening. And the 3 degrees? Magnificent, iconic,unforgettable. These ladies are genuine soul legends. The ‘soul legends theme’ cruise was an inspired idea, and we (myself, wife, sister, daughter) would definitely do it again. ABSOLUTELY UNFORGETTABLE!,, Read Less
Sail Date September 2019
We chose this cruise for the Norwegian Fjord itinerary. We chose the cruise line and ship due to the fact that the ship was essentially brand new (launched December '18) and we were interested in the culinary arts offering through the ... Read More
We chose this cruise for the Norwegian Fjord itinerary. We chose the cruise line and ship due to the fact that the ship was essentially brand new (launched December '18) and we were interested in the culinary arts offering through the advertised America's Test Kitchen. Several weeks prior to embarkation we received an email listing some of the possible demonstrations that we would see in the culinary theater. However, we found out on board that the culinary program was not being offered and no one had an explanation regarding why this was. We spent a few days in Amsterdam prior to the cruise. During this time we received a gift from a friend in the Netherlands that included a bottle of alcohol. Knowing that we were not permitted to bring this on board we checked it in with security at the terminal during embarkation and were told it would be delivered to our stateroom on the final night. When it did not arrive and when our steward couldn't locate it we contacted guest services. They assumed it was at the terminal and told us if they located it when the ship docked they would bring it on board and we could claim it at guest services. If it was not found we were told we would receive compensation (we don't know how we could be compensated for a gift). On the morning of disembarkation we went to guest services and were met by a very cranky individual who assured us that the item was found and would be waiting for us at a desk at the end of the gangway after we left the ship; she couldn't explain why it wasn't brought on board as promised. The item was not at the desk, the individual manning the desk knew nothing about this and her attempts to reach her supervisor on board via radio were unsuccessful. We nearly missed our transfer to the airport while waiting for her to reach someone. During the entire process we felt as if we were getting the runaround and that no one wanted to assume responsibility for dealing with this. We easily could have accepted the fact that this item was lost if we were told as such. More troubling is that we contacted guest relations via email and also mentioned this in the on-line survey (which arrived in our email one hour after disembarkation) and after a week we have not received any response. This experience alone is enough to convince us to spend our travel dollars with a different cruise line in the future. Another issue that surprised us was the wine package. We purchased a 6 bottle package shortly after boarding. Each night, except for the last, we were met with confusion when we tried to order a bottle. Compared to other cruises that we have taken there seemed to be a paucity of things to do on board during the at sea days; we had expected to participate in the Test Kitchen events which never happened. The ship itself is beautiful, the art on board was impressive and for the most part the meals in the dining room were good. The food at the Lido Market, however, was always cold unless we had something made fresh which was always available. The Grill was excellent but had a 39$ upcharge, the food at Tamarind was mediocre. The musicians at the various venues were all excellent and much more entertaining than the performances in the theater; we only wished their sets were longer than 45 minutes at a time. The ports were all great to visit and as with any other cruise we would have liked to spend more time there. The terrible service review only applies to the customer service. The wait staff, the bar staff, the deck staff and our cabin steward were all excellent. Read Less
Sail Date September 2019
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple ... Read More
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple months prior. We had gone on Celebrity once before so we knew we had a good cruise line with a great itinerary. Little did we know just how great both would be. Traveling to the Port We flew two days earlier from the States so we would arrive a day early to get a night’s rest before embarkation. We used Celebrity for booking the flights, primarily American Airlines since we collect their miles, but the major flight over, from Philadelphia to Heathrow, was British Airways which was quite good. Upon our arrival at Heathrow, Passport Control was quite simple and we collected our luggage, albeit waiting a while for it, and met our driver just outside of baggage collection. We had arranged for a car from Smith’s for Airports and he was great. Hotel Since I’ve been collecting points at Best Western, we had decided to see if our points would pay off and booked the Best Western at Chillworth Manor. We thought that, in worst case, we’d have a bed and a shower and off we would go to embarkation. Were we pleasantly surprised! The hotel is, indeed, a former Manor. Not Downton Abbey, but quite nice and interesting. The grounds were lovely to walk about and we had a wonderful stay. The staff was excellent. We had dinner in the restaurant (highly recommend) and the breakfast, in the restaurant, was probably the best “free” breakfast we had ever had. Room was nice and comfy and we were very happy we selected the Manor. Embarkation We left the hotel via a hotel-arranged taxi at 10:00 AM and arrived less than thirty minutes later. We went through check-in quite quickly and easily and had a seat in the waiting lounge for no more than 5-6 minutes before our “number” was called to board. All-in-all, a great embarkation experience all around!! Stateroom Our stateroom was a balcony, 9109, quite far forward (about 5 rooms back from the front, but we found it to be great and quiet. There was a bit of a walk to the elevators, but that’s okay with us! Our cabin steward kept the room exceptionally neat and we had not a complaint. My wife has a CPAP machine and, having arranged it ahead of time, we had a gallon of distilled water and, much to our surprise, an extension cord awaiting us in the room. The room also had a water heater and we had tea out on our deck most days. As far as standard ship balcony rooms go, this was a good one. The Ship We had been on the Equinox and knew the general layout of the Silhouette. I have to admit that, when we found out after booking that she would be in drydock soon after our trip, I was a bit concerned that we were going on an “old” ship. Nothing could be further from the truth. In fact, many of us on board commented to each other that we didn’t really know why it was even being refurbished! It was a beautiful ship from stem to stern. Getting around the ship was easy. There were three decks of inside “evening” areas, including dining, shops, lounges, etc. Deck 5 had an outdoor walking area but did not entirely circumvent the ship, which is disappointing but appears to be the way with these ships nowadays. I long for the “Promenade deck” of old! The pool area got some use though this was a cooler itinerary. The indoor solarium pool was more the place to be if swimming is what you looked for. Given the itinerary, we didn’t even pack bathing suits! Dining We usually opt for freestyle dining as Norwegian calls it but, having booked so late, we were forced to have 6:00PM dining. It was okay but we would prefer not to eat that early again. Our wait staff was excellent and we had two other couples, one from the UK and one from Israel, at our table and we became fast friends. Food selection was very good as was the food itself. Specialty Dining We availed ourselves to one of the 3-night specialty packages and, though we probably wouldn’t do the package again, we were not disappointed with the experience. I think we’d stay in the MDR and just take one arbitrary night to do a specialty restaurant, if at all. Our first experience was the Lawn Club Grille, an “outside” venue – though it was fairly enclosed with the plastic walls. This is the place for steaks as they cook them right there on the grille and they were fantastic! Second experience was the Tuscan Grille. Here’s a tip – if you ever do the Norwegian Fjords itinerary, and you plan on eating here at all during the cruise, do so on the day you sail away from Flam. The restaurant is the aft-most one can be with large viewing windows and sailing away down the fjord is just magnificent. This is an Italian steakhouse and, once again, the food and staff were excellent. Our last experience, our last dinner on this cruise, was at Qsine. The “Les Petits Chefs’ experience is a once-in-a-lifetime thing that must be experienced. The table top animation is just tremendous, but that doesn’t take away from the great food and excellent service they provide. If you only do one specialty restaurant, make this one your choice. Activities There are activities every day and we admittedly did not participate much. The few we did – Question of the Day, Riddle of the Day, Movie/TV music themes – were fun and well-done and we probably did ourselves a disservice not participating more but there are only so many hours in a day. Suffice it to say that if Activities are your thing, there are plenty and seem to be well done. Entertainment We went to every one of the 7 theater shows and we were very impressed with all. The production team did three shows, all of them spectacular. The aerialists and acrobats were outstanding, as were the singers and dancers. One show was a local UK singer/pianist who did a very good job, especially on the piano. Another night was a comedian who was quite good and funny. The Flyboys were on board and they are a quartet of singers who transform “modern” songs into swing era style. The Overtures, the best 60’s band in the world according to Elton John, performed one night to rousing ovations and applause and did a quick set the last night in the Foyer area. The live music throughout the ship was top-notch. Two bands, once of which played a lot of 60s – 80s rock and roll, a solo guitarist/vocalist, a string duo (violin and cello) doing modern tunes with strings, were all great. We went to one of the “game shows”, Liars Club or some such thing, which was hilarious and I’m certain other shows were equally well done. On the final day, Captain George gave a talk about the ship and navigation and had a lengthy Q&A which was all very interesting. Ports The itinerary consisted of four fabulous ports. We used Celebrity for all tour excursions. We arrived in Bergen, Norway, at noon. Our tour was a little later and was simply a panorama tour of Bergen and the surrounding hills. Our guide was excellent and the tour was good. Also at Bergen is the ability to take a funicular up the hillside for views of the city. We did not do so but others on board did and report that it was great. Our second stop was at Alesund, Norway. Two things of note: If you go do Alesund and don’t do the Path of the Trolls tour, you have not been to Norway! And, though I know lots of cruise critics eschew ship tours, I heartily recommend you do the ship tour for this one or be prepared to fly yourself out to the next port. This is a LONG tour and is subject to so many possibilities of delays. Anyhow, the tour is excellent. You get to go well into the interior of Norway with its tremendous views. The third stop is the reason for taking a cruise to Norway, this cruise into and out of Flam. This town of only 400 is nestled at the end of an arm of Norway’s longest fjord. The cruise in and out is spectacular, with waterfalls almost within reach of the ship. We took the Flam railway up to the end, climbing up through the mountains with outstanding views of the Flam River valley and the various waterfalls. Flam is also a great town to walk about and get some souvenirs. The final stop was Stavanger which is a pretty good sized city at the southern end of Norway. From the ship, we took the cruise of the Lysefjord fjord. This was a great trip, despite the only real serious rain of the whole cruise. We had views of the great waterfalls and the famous Pulpit Rock. An interesting stop for waffles and coffee was also made and much appreciated. Disembarkation We elected to have our luggage taken off the ship and meeting it on shore, though a leisurely walk-off is also available. Getting off the ship was a breeze. We found our luggage quickly as that is well-organized. Customs was nothing since we had nothing to declare. We, again, had a ride organized with Smith’s for Airports and he collected us on time and had us to Heathrow with time to spare. Summary All in all, this was one of the best cruises we have ever taken. Admittedly, much of that credit goes to the itinerary, but the ship, staff, service, food and everything about the Silhouette was top-notch. Well done, Celebrity! Read Less
Sail Date September 2019
My 19 yr old daughter and I were late additions to a large group of family and friends on a cruise from Amsterdam to the Norwegian fjords. This was our first cruise on HAL and our first in this part of the world. We very much enjoyed our ... Read More
My 19 yr old daughter and I were late additions to a large group of family and friends on a cruise from Amsterdam to the Norwegian fjords. This was our first cruise on HAL and our first in this part of the world. We very much enjoyed our spontaneous vacation. Embarkation was simple, our cabins were ready as soon as we boarded. There are no flashy waterslides or shopping atriums etc - two nice pool areas, one with a retractable roof (very useful in Norway) and a giant movie screen on the upper decks. Clientele was on the older side. Our group was half 40-50ish and half 17-23ish in age and we felt younger than many. Most of us were in balcony cabins or suites on deck 10, which were lovely spaces and provided us gathering room. My daughter and I were in a standard interior cabin on deck 4. It was extremely comfortable - beds were fluffy, TV was large, storage was plentiful, bathroom spacious and nicer than I imagined it would be. We mostly ate in the main dining room for dinner and the Lido cafe for breakfast and lunch. Food was great for all. We did one night at Rudy's Sel de Mer, which was special but probably not worth the upcharge. We enjoyed high tea in the main dining room on a few days :-) There are many evening entertainment venues on the 2nd deck, lots of music in a variety of styles. The biggest downside for us is that our last minute cabin was interior on deck 4 and we could hear it all from there. We played a "guess the song" game which could have developed into something fun with some planning (we would have had to station a few people on the stairs to verify our guesses.) In port, we booked one kayak trip on our own in Flam and bought an OsloPass in Oslo which allowed us many museums and transportation. The one HAL adventure we bought was to climb Pulpit Rock outside Stavenger - it was the number one thing we wanted to do in Norway but could not find an outside vendor who could do it on our timetable. HAL did a great job - it was definitely a disciplined march to make sure we accomplished the goal - but they had buses, guides, and got us back to the ship in time with no stress other than physical trauma from climbing up a mountain. Several of us also went on the "behind the scenes" excursion on our last sea day which was highly interesting. Our main complaint is about itinerary. We have been to Alaska where the "scenic cruising" part is when people are actually watching the scenery. This trip along the fjords involved scenic cruising after leaving port until sunset. We traveled the length of the Sognefjord - the "King of Fjords" and the longest/deepest fjord in Norway twice (once to get to Flam, situated at the end, and once to leave.) We cruised to the end in the middle of the night. We left while everyone was eating dinner and it was dark before we reached the ocean again. I abandoned food et al in order to see the fjord and capture photos. Granted that I will not starve on a cruise but the scenery is supposed to be a highlight. Similarly, the onboard entertainment is not in synch with the dinner seating times in the MDR. The MDR takes too long to make the World Stage shows, you have to leave early. I also think the stage shows were poorly promoted. We are huge fans of Postmodern Jukebox, who performed two nights. The theater wasn't even half full. There's no nightly standard show. Final complaint: Amid the many pieces of paper selling jewelry or future cruises that arrived at our door each day, I completely missed the one saying that we would not be arriving back in the center of Amsterdam where we left. Missed the deadline for the bus back to the departure point and had to pay 50E for a cab. This detail may have warranted a little extra attention. In summary: I would absolutely go again. Read Less
Sail Date August 2019
The Southbound cruise from Kirkenes to Bergen was absolutely fantastic! This was our first cruise experience and Hurtigruten ticked all the boxes. We participated in many of the excursions available on the way down the majestic west ... Read More
The Southbound cruise from Kirkenes to Bergen was absolutely fantastic! This was our first cruise experience and Hurtigruten ticked all the boxes. We participated in many of the excursions available on the way down the majestic west Norwegian coastline. The onboard Expedition Team presented engaging and informative preludes to each day’s activities and a special thanks to Asluk who was an excellent storyteller (speaking English, Norwegian and German). We would thoroughly recommend this cruise for anyone doing Cruising 101 and the more seasoned traveller. Hurtgruten have been doing these Norwegian Coastal cruises for a long time and their organisational management for all passengers was exemplary. Ongoing information by the crew as we travelled South was appreciated and the celebration when we traversed the Arctic Circle was great, albeit somewhat moving after taking the Codliver Oil. The off vessel excursions offered during the voyage were all very enjoyable, professionally managed and easily done. We joined six off vessel excursions of which the midnight concert in the Artic Cathedral was the standout. The food onboard was excellent providing large buffet breakfast and lunch and 3-course sit down dinner in the evening. A lot of great seafood, but only what you would expect and hope for in Norway. Read Less
Sail Date August 2019
Before I start with my review, I would like to take a moment to rebuke all the paid trolls who have been mercilessly shaming MSC for their poor hospitality! Please find another brand to shame! Because in reality, the MSC experience was ... Read More
Before I start with my review, I would like to take a moment to rebuke all the paid trolls who have been mercilessly shaming MSC for their poor hospitality! Please find another brand to shame! Because in reality, the MSC experience was flawless!!! Also, for those looking to read my review, please beware - this is going to be a very long review - so grab a cup of coffee if you please! Background info: This was the first ever cruise of our life – I traveled with my parents, my sister and her family of 3, and my own family of 3 – we were a group of 8 people. And let me tell you, it was the best trip ever! I have no words to express how impeccable the entire experience was. We took a 7-night Norwegian Fjord cruise on the MSC Meraviglia, from Kiel, Germany. Being our first cruise, we had absolutely NO clue of how a cruise works, what we’re supposed to pack, how we’re supposed to reach the ship, how the whole experience would be – absolutely nothing! So, imagine our state of mind as we got down at Kiel station. Embarkation: As we come out of the station, wondering how to reach the ship, we see an MSC Counter set up right at the entrance. A handful of MSC employees, waiting to take our luggage (and placing it right outside our cabin rooms), arranging for our shuttle, and happily answering all questions we had with respect to reaching the ship! We took the shuttle an hour later, and reached the port in less than 20 minutes. A hundred more employees were stationed there, each guiding and directing us on the right path. 20 counters were set up for the embarkation formalities; we were done with all of it in 10 minutes flat. As we left the embarkation area, we were struck by the grandeur and the sheer size of Meraviglia – WHAT A BEAUTY she was!! Spotless! I had read online that the rooms take forever to get ready, and that luggage reaches the room only by night. Lies. Lies. Lies. We were aboard the ship at 4 – our rooms were ready – decorated with such warmth and love, and with our luggage neatly placed outside. Ship information: A 19 floor mammoth, Meraviglia was everything a cruise ship should be. While the first 4 four floors were reserved for the staff, the fun began from the 5th. Rooms spread over 10 floors, a hundred lifts to take you to your destination, entertainment, food, drinks, swimming pools – it had everything you could ever ask for! Room details: Because we made our bookings very late (only 6 months in advance), we couldn’t get the cheapest inner cabin rooms because they were all sold out, and thank god we didn’t! The Bella Balcony Stateroom was a dream! Anyone who says MSC rooms are too small – I don’t know what they expect!! Our rooms were the perfect size – a warm and cozy double-bed, with the sofa converted into a bed for our toddler. A tv and mini-bar attached, and a reasonably sized balcony with a stunning sea view! The bathroom was also very smartly designed with unlimited hand wash, shampoo, and body wash. Yes, the shower area was a little small, but frankly, it was inconsequential! Dining: A 20-hour market place buffet, a handful of other fine-dine and every day restaurants, ice cream parlors, cafes, bars and lounges. We found ourselves spending most of our free time at the marketplace buffet – what a variety of food – my god! Since all of us are vegetarians, our options were limited. But we, in no way, went hungry ever! The restaurant was always crowded, but we always managed to find a table – without having to push or shove. Every item was beautifully created, and served with equal amount of love! The views from the corner tables were spectacular! Our cruise plan also included dinner at the Olivo D Oro restaurant every night, where we could peacefully sit around a table, and enjoy a dining experience while having fulfilling conversations with the family. And the best part? Being Indians, we asked the host if the chef could prepare Indian food for us, and to our surprise, he did: not once, not twice – but every night for the entire duration of our stay! And not just Indian food, but also all the things that come with Indian food – including salad, pickle, pappadums, and yoghurt – no Indian meal is complete without these. I have to say, we have never been taken care of, so wonderfully, by any staff, anywhere in the world! It was our luck, that the host was an Indian himself; he took care of us like his family! Jamal Khan – I cannot thank you enough for your hospitality! Equal appreciation for Aryo, our server who smilingly took care of our needs – every night, night after night! Games: Shops, an interactive LED dome, gym, kids clubs, flight and car simulation zones, air hockey, mini-football field, bowling alley and more. We didn’t make use of the gaming zone was much as we would have liked to, but we still enjoyed whatever little we could! Activities: Outdoor swimming pool, indoor heated pool, a dozen 38 degree plus whirlpools – some with panoramic sea views, a waterpark on the 19th floor along with a Himalayan rope walk. The whirlpools were our favorite. After a tiring day at shore, spending sometime in the whirlpool was the best way to unwind! Entertainment: Innumerable entertainment options including Cirque de Soleil at sea, broadway shows, casino, spa, tv studio and the many everyday programs organized by the entertainment staff – including quiz, master chef at sea, bingo, karaoke, Zumba, dance, and more. I was, (and still am) SO amazed by the professionalism and perfection shown by every artist of the Broadway shows. 3 shows, every day, each day – probably by the same people. But what a variety. What performance. What entertainment. I particularly loved the Flamenco show, while my metal hubby enjoyed the rock and 80s song and dance shows. Getting to experience Cirque de Soleil at sea was an experience in itself – our kids enjoyed it to the core! Everyday excursions: I had read so many negative reviews of how uncomfortable getting in and out of ship is, and how long one has to wait while passing through security checking. When we got down for our first shore excursion, I realized what a mockery people had made of the ship. Everyday alighting was immaculate. Sign boards were put everywhere which made it easy for us to find our way out. Staff at exit points were absolutely professional, and precise. They scanned our cards and allowed us to get down – without any hassle. Some of them even greeted us Namaste, the minute they realized we came from India. No where did we have to stand in queues (except at one port where we had just a few hours on shore, and even there it took less than 20 minutes to get in) – I found myself frequently discussing with my family, how flawless the process was every day. Staff, or probably STAFF: They say kind people are the best kind of people. And we couldn’t agree more. The staff on Meraviglia was one of the best we’ve ever come across. Always smiling, always warm, always happy (and eager) to help. From the moment we got down at Kiel station, to the moment we got back there – every member of the staff went out of the way to help us. Never was a member rude to us; never did anyone frown upon us. It felt as if they were there just so they could make us happy, make our stay memorable, and they did! Let’s begin with the housekeeping staff. I hate to admit I never asked for his name, but our housekeeping boy was the reason for our happy mornings. The minute we got out of our room each morning, he was there, standing with a million-dollar smile on his face, wishing us and genuinely wanting us to have a good day ahead. He tidied up our room twice a day, and even folded our clothes every evening. Frankly, who does that? :) I’ve already said a lot about our dining staff. They were probably the main reason for our happy MSC experience. The staff at the Marketplace buffet were also were helpful. Any questions we had, any doubts we had, they were more than happy to respond and answer. The entertainment staff were the most fun! For sea days, and even for evenings on board, they had planned and executed activities meticulously. While all the games etc. were fun, the staff itself, was so much fun – we always found them pulling each other’s’ legs, cracking jokes – just having a good time. They always approached us with a smiling face, seeking participation for events, and applauding us for our efforts. On the last night, they put up a small program for everyone at the Broadway theatre, and I must tell you – I haven’t felt so choked up in a long time. Not only did they thank us for being a part of the experience, they even introduced themselves by name and by country of origin – stating how all of us, are in fact, just like one big family – without the division of color, religion, or caste. As the program got over, each member of the staff stood at the exit, thanking us personally. I will never forget the tears they had in their eyes! How touched we all were, to realize, they were going to miss us, just as much as we were going to miss them!!! Disembarkation: We were given a disembarkation time of 10:45, but because some of us had an international flight to catch at 16:30 from Hamburg, we requested for an earlier time and were accommodated, without hassle. We were asked to leave our luggage outside our rooms the previous night, so we only had our hand baggage with us. Since we had already cleared all our bills, we could just walk out of the ship – after having our cards scanned. As we got down the ship, our luggage was already there – waiting for us. There were a dozen shuttle buses also waiting; we were directed to one, which brought us to Kiel station – back to reality after a week-long dream! Fact check: After having read SO MANY negative reviews for MSC, I was petrified before I got onto the ship. More so because my husband and I had done all the planning and booking and I was scared how my family would react if MSC turned out to be just as bad as I had been reading online! But after I got on, I realized all those negative reviews were LIES! • The ship is noisy? Wow! When you put 5000 people together on a small piece of floating land, there is going to be noise. How is the cruise company to be blamed for this??? • It takes ages for a waiter to come to take your order? It’s called having patience: when there are 2000+ people sitting across tables in a restaurant that is spread across half the ship, waiting 10 minutes (or even more) for an order is normal. • Horrible food quality? Wow! I don’t know what people expect – there was nothing, absolutely nothing we found bad or inedible in the food. And, mind you, we are vegetarians! :) • Limited food options? If people think this is limited, I am not sure they understand the meaning of the word! • No entertainment? Low quality theatre shows? After having returned from my most unforgettable experience, I can only smirk, when I read such statements! There is soooooooooo much Meraviglia offers – as part of your plan, and at an added cost. There is no limit, really! And I’ve already mentioned how every artist performed – with perfection and professionalism. • Service is mediocre? In my entire life (I’m 33 already), I’ve never been taken care of this well by ANY staff, anywhere. From the dining staff to housekeeping, security to reception, entertainment to cleaning – every member of the Meraviglia family attended to us with such warmth and hospitality. I was moved beyond words. Points to note: Like any other business in the world, cruise companies will try everything to make money, and there is nothing wrong in it. The good part is – they tell you they are trying to make money, nothing is HIDDEN. The onus on being careful with your money is entirely on you! So, here are some things to note: • Onshore excursions – Yes, they charge a bomb for all their onshore excursions, and that’s exactly why we didn’t take even one of them! Do your research and plan your trips on your own. We did that, and we came back a happy lot – without a hole in our pockets. • Drinks package – For people who drink a lot, this might seem like a good option – paying a set amount for drinks every day, for the entire duration of your stay so you can have unlimited drinks while on the ship. But everyone in my family (barring me and my husband) are teetotalers. The drinks package didn’t make sense to us – so we didn’t opt for it. • Professional photos – You will find photographers taking your photos everywhere; apart from the photo that was taken on embarkation day, a bill for which reached our room (with an option to return the pics and choose not to pay for it), no one were we forced to pay for something we didn’t ask for. • Service charge – I had read so much about how unfair it is for MSC to add a 70 Euro service charge on every bill. But after my 7-day trip, I willingly and happily paid those 70 Euros. For a 7-day trip, it comes out to 10 Euro/person/day. And for how well they took care of me – I was more than happy to pay! Conclusion: I’ve never been on any other cruise ship, I do not know if and when I’ll be making another trip. But as a first-time experience, MSC completely bowled me (and my family) over. We boarded the ship with so much apprehension, but we came back with such gratitude and appreciation in our hearts – for all the people on board – who took such great care of us, and ensured that every moment we spent on the ship was enjoyable and memorable! Thank you MSC Meraviglia for providing us with memories of a lifetime! P.S. No, I’m not a PR person for MSC, nor do I have any vested interests in the company. I’m a normal IT professional, trying to get through life, and trying to make memories along the way! ~The more you are thankful, the more you attract things to be thankful for~ Read Less
Sail Date August 2019
We had never cruised out of Tilbury, it was a great chance to take our granddaughter . Embarkation was excellent, we know the local area very well so went straight to the port.This is an old ship but staff kept it very clean there is ... Read More
We had never cruised out of Tilbury, it was a great chance to take our granddaughter . Embarkation was excellent, we know the local area very well so went straight to the port.This is an old ship but staff kept it very clean there is always some issues with toilets or lifts but this was seen to very quickly. Our cabin was kept lovely by Nanathn in cabin 6140, he made us and our granddaughter very welcome.We only went to waterfront resturant once it was very slow and our dining time very early. The bistro on a whole was good breakfast and lunch were great but dinner was a bit hit and miss some times even running out of food and not replacing at 8.10 pm we did bring this to the attention of management , on a whole all staff were very nice and polite entertainment for the children and adults very good some of the best we had seen in more than 35cruises. The ports were great in Bergan did the ice museum I would recommend this to any body, went on the little trains in Eidfjord and flam this was enough for our granddaughter , but I think the best for her was the cruise director Iain he met her in the terminal and with his magic shows and circus tricks and always remembering her name made her her 1st cruise very special. Disembarkation went very well and was well organised off in very dood time and port staff very polite and helpful , will cruise again given the chance .. Read Less
Sail Date July 2019
My husband and I have just returned from a lovely, memorable holiday on Britannia visiting Norway and the fiords. We went with our two daughters, husband of one daughter and four children. Britannia is a really great ship and the ... Read More
My husband and I have just returned from a lovely, memorable holiday on Britannia visiting Norway and the fiords. We went with our two daughters, husband of one daughter and four children. Britannia is a really great ship and the cruise exceeded all expectations. Our cabins were spotlessly clean, very well fitted and serviced by a a very nice steward. We liked to sleep with the balcony doors locked open and listen to the sea at night. Watching the sunset from our balcony at 10.30 at night was a joy. We were very lucky with the weather and on both at sea days the sun shone and we spent our day on deck enjoying the warmth and views. I was surprised how easy it was to find a sun lounger available either in the sun or shade. Around the pool it could become busy but go up to the deck overlooking the pool and there was usually plenty of space. We all used one or other of the pools (there is an adult only pool and sunbathing area). The children ( 9, two 12 year olds and a15 year old) preferred to play in the pools or do their own thing rather than go to the kids clubs. They were never ever bored! Norway is stunning. We had some lovely excursions not all booked through P&O and easy to source online. The longest zip wire in Scandinavia, the rib ride, hiking up a mountain to visit a goat farm, Flåm railway and walking up to Brikstal glacier were highlights. All the food we had either in thie buffet or the restaurants was excellent. We had an exceptional meal in the Epicurean restaurant that I feel was well worth the supplement. Yes there were little niggles but nothing I feel I have to highlight. You will mix with people from all walks of life on a cruise, young and old, but our experience was very positive. We thoroughly enjoyed it and would do it all again Read Less
Sail Date July 2019
As first time cruisers we wanted a short trip on a smaller ship as we were travelling with young children, ages 7 and 11, and were not sure how they would be. They totally loved it and have already asked when we can go back. We had a ... Read More
As first time cruisers we wanted a short trip on a smaller ship as we were travelling with young children, ages 7 and 11, and were not sure how they would be. They totally loved it and have already asked when we can go back. We had a great experience departing from Liverpool. Easy to get to, drop the luggage, park the car and get on board. We arrived 1 hour before we were due on board but this was no problem and we got straight onto the ship. The ship is lovely and to a good standard. Small and very welcoming. We have a porthole cabin on deck 4 with 4 bunks and was fine for us. Very clean and the house keeper was amazing. She even knitted my daughter an outfit for her bear. Staff at the restaurants were all really good and made us feel really welcome. They got to know us so well that they always had 2 glasses of apple juice ready for our daughter and new to bring her loads of ketchup for her dinner! All the staff in general were great and very friendly. Entertainment was good and we went to the show after dinner every night and during the day there was a full itinerary of what was on offer. We stopped at Flåm, Olden and Bergen in Norway and Lerwick in Scotland. We had great weather at all the stops so we were lucky. Our favourite was olden as it’s such a lovely place. At Flåm you would really need to do an excursion as there is not a great deal to do there. Read Less
Sail Date July 2019
We are a family of 4 who sailed on the Britannia to the Norwegian Fjords on 29th June. It was our first cruise and I had actually stopped reading the reviews on this website leading up to the holiday as it was really starting to worry me ... Read More
We are a family of 4 who sailed on the Britannia to the Norwegian Fjords on 29th June. It was our first cruise and I had actually stopped reading the reviews on this website leading up to the holiday as it was really starting to worry me we had made a mistake booking this holiday. As it turns out it surpassed our hopes and expectations. We had a brilliant week on board the ship and were impressed with every aspect. Taking into consideration what the price equivalent would buy you on land it seems fantastic value for money. I can only surmise that some of the cruising community are a pretty hard crowd to please. Which in a way is no bad thing as it helps to keep the standards high. Highlights: The ship is beautiful. I loved the decor in the public areas with high-quality fixtures and fittings. We had an internal room with pull-down beds which was cosy and compact but absolutely fine for our needs (basically a bed for the night). The kids club – the facilities are great with friendly staff who take security seriously. My boys tend not to do things on their own but loved the kids club which meant their dad and I could have dinner ourselves and a cocktail in the Crows Nest a couple of nights without having to think about keeping the kids entertained. The White Company products in the bathroom. I love a bit of luxury product and this was a lovely treat. Customer Service – excellent. All staff were very helpful and polite. Food – from the kids buffet to the afternoon tea to the restaurants, the food was excellent. I had a couple of dishes in the restaurant that were just ok but the majority were delicious (beer battered cod, sirloin steak and beef wellington being examples) Cookery school with Marco Pierre White – great value for £100. A lovely man who spent time with each passenger along with other chefs who were there to offer advice and clean up after you. 2 dishes with no expense spared on the ingredients (risotto with saffron and a lobster pasta dish). A definite highlight. Boarding and disembarkation – very smooth and well co-ordinated I enjoyed the mix of passengers. It was the start of the Scottish school holidays but not the English which meant there were probably more pre-school kids. The kids tended to be very well behaved and my boys were often asked how they were enjoying their holiday by the older passengers in the lifts. The shows – we thought the resident band in the live lounge were excellent. The dance floor was jumping on the first formal night. We also enjoyed the couple of shows we saw in the theatre. The productions are so polished and professional with fantastic scenery and costumes. Drinks – reasonably priced, high quality and lots of choice. We were late back to Southampton by a few hours due to two passengers having to be taken off the ship at Bergen due to illness and also a problem with the engine. As we had tickets booked for the Harry Potter Studios and as we were going to be back too late we were provided with free ship to shore phone calls and internet access to allow us to change our booking to the next morning. We were also kept well informed of what was happening by Captain Welsley (who sounded like a great character and we always enjoyed his cheery announcements). The ship also produced an adhoc newsletter informing passengers of the extra services being laid on due to our late arrival back into Southampton (including opening the kids club for a couple of hours in the morning, restaurants opening and the guy who normally sings in the Atrium putting on a one hour set at the poolside. The unplanned extended stay really was no hardship for us on a very warm, summers day. People have mentioned about the lack of stairs in the middle of the ship. We had no problems. Fair enough, we might have to wait a couple of minutes occasionally but it really wasn’t a problem. We tended to use the stairs most of the time anyway as a there were only around 8 steps between floors. I can appreciate however if the stairs weren’t an option then this could be frustrating. People tended to be very accommodating in the lifts though and would make room to help people get from a to b. During his first address to the ship the Captain did ask able-bodied passengers to be considerate to those who weren’t able to use the stairs. Even after 7 days were still regularly losing our bearings and we made good use of the ship plans on the walls. It gave us a laugh though and our 5 year old had the best sense of direction out of all of us. Norway: A beautiful country. Flaam being a particular highlight. Stunning scenery and our one organised trip to the Viking Village which was excellent. We were happy to wander ourselves at the other ports although after half an hour the boys were normally itching to get back to the ship and kids club. Bergen was another highlight. A lovely city and we enjoyed the Fenicular (due to poor weather in the morning we didn’t leave the ship until lunchtime but only had to queue around 30 minutes). The weather through the week was generally rainy and around 10/12 degrees. Not one for the sun worshipers. Saying that, it didn’t stop us doing anything we wanted to and the boys got to use the pool on the sea days. To conclude, would I sail with P&O again? Absolutely! Thank you for a fantastic first cruise experience. Just to add, I’m sorry to read all the negative press in the last week. It’s so far removed from our experience. Read Less
Sail Date June 2019
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable ... Read More
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable service, cuisine, facilities, entertainment- there cannot be a better cruise line than this. I am a customer service expert, so I have high standards and Crystal surpassed every expectation. Every single item of cuisine at every single meal or snack was exceptional. They even had a wonderful variety of sugar-free and gluten-free treats which were most welcome for those of us with dietary restrictions. The staff handled all that with ease and a smile. Every single staff member from the gangplank to the crew to the waiters to the stewardesses were delightful and the best you will ever experience. Really marvelous service. The entertainment was way beyond what I was expecting, and there were informative lectures and movies, and so much more. They even had the astronaut who rescued the Hubble Space Telescope giving talks. Very impressive. They imported a number of special guests performers, and the in-house artists were all world class too. The excursions, while expensive, and extra, were ll top notch and absolutely beautiful. The fjords are astonishing and spectacular. The ship has been nicely refurbished and is spacious, bursting with every possible amenity, planet of space. There is so much to do, or not do, that every taste will be satisfied. The spa and fitness center were excellent and spacious. The cabin was ample and the double sink in its bathroom was a nice touch. the bathroom was sizable, and I could even stand up n the show and in 99% of the ship even though I am 6'-8"/203cm tall. We loved having a verandah and could have sat out there all day and never left and been very happy (thanks to the free and wonderful room service). Of course, there was some internet spottiness above the Arctic Circle and in the fjords, but it's still miraculous to even have internet on the high seas. It turned out to be a minor inconvenience, but was better than our last Crystal cruise on the Symphony, but that was before their remodel and internet upgrade. I would HIGHLY recommend Crystal Cruises for any route, and I would very much recommend Iceland and the Norwegian Fjords as destination- really exceptional and awesomely beautiful. Read Less
Sail Date June 2019
We chose this Cruise Trip to North Europe, as this covers four stops in Western Norway, besides Copenhagen and Goteburg in Sweden. This was our second trip on Costa Ship. Very happy with their Itinerary, since main attraction was to ... Read More
We chose this Cruise Trip to North Europe, as this covers four stops in Western Norway, besides Copenhagen and Goteburg in Sweden. This was our second trip on Costa Ship. Very happy with their Itinerary, since main attraction was to visit Norwegian Fjords. Vast variety of food and comparatively far better Entertainment compared to others. Overall a great experience and Value for money. One suggestion for those Taking this Cruise at Warnemunde Germany. Warnemunde is nearly 2 to 4 hours by Train or Coach from Hamburg or Berlin. For individual/ group travelers, who not taking direct Private Taxi/ Car from Hamburg or Berlin to Cruise centre, the better way is to Embark on this Cruise at Copenhagen. This will avoid all the hassles of getting to Warnemunde from Hamburg or Berlin One suggestion for Costa: Being an Italian liner, there should be some free Pizza and Ice cream stations. They have Shore Excursions for different language groups. At Norway ports, private excursions to Fjords are available at cheaper prices. Read Less
Sail Date June 2019
We picked this 9 night Norway Cruise for it's ports, not for the ship, as part of a celebration for our son's high school graduation. We splurged on a panorama suite for a little more room and services since there were 4 of us, ... Read More
We picked this 9 night Norway Cruise for it's ports, not for the ship, as part of a celebration for our son's high school graduation. We splurged on a panorama suite for a little more room and services since there were 4 of us, my husband, 18 yr old, 1 yr old and myself. We reviewed all Costa's shore excursions prior to sailing and through research determined we could do most of their excursions on our own or through another company for half the cost. We booked 0 excursions through Costa and did all sight seeing and excursions on our own. Ports: BERGEN: We easily walked from port to town while walking by colorful houses to Floyen Mountain funicular (lift/gondola). Once on top, beautiful views await with easy walking trails, friendly goats and playgrounds galore (don't miss the wooden one in the trees to the left when you get up there. There's a little zipline that's part of the playground too). Definitely a spot for all age groups. Go there early as the lines get long for the funicular. Cost was reasonable, about $20 round trip. You can also hike up and down at no cost, but it's not for everyone and I would rate it difficult because of the incline and length to get up there. HELLESYIT: we didn't dock. Stopped for an hour for the views. You could only get off IF you booked an excursion that took you to the next town, Geiranger. At the high cost, It didn't sound worth it. GEIRANGERFJORD: coming into this Fjord is the excursions. Save your money and wake up early (by 6am) and watch the majestic waterfalls and ridges roll by as they narrow while approaching Geiranger. At port, we checked out a few port shops along the water, walked around towards town (about 5 minutes) and walked backed. It looked like you could rent a boat there for a few hours. That would have been fun. It ended up being a very overcast day. We ended up back on the boat somewhat early for a nap. ANDALSNES: My favorite! I originally wanted to take the train excursions Costa had on the Rauma Railway but at almost $200 a person, I thought not. I found the train actually had a website of it's own, but the tickets were sold out for that date and time (Costa's excursions bought them out no doubt). So we rented a nice car for $60 and went to all the same places on the excursions, literally following the train as it paralleled the road we drove (a huge cost saving and so much better than fighting for space with all the other tourists). MUST SEE Trollstigen (winding, steep road with waterfalls to a beautiful mountain top park with easy trails to overlook). Come back towards town and drive up the other side along the Rauma River to Romsdalen. On your way take a side road off the beaten path for a few minutes. We saw moose and an incredible unattended roaring waterfalls. OLDEN: we took the local bus (turned school bus after 3pm) for a few NOK (maybe $10 per person round trip) to Briksdale Glacier. You must do this early to allow for time to get there and for walking the park and return before the buses stop running. There was no cost to get into the park, just for the shuttle cart (big golf cart) to bring you towards the top of the park to avoid some uphill hiking. We loved the 1 hour walk up and the challenge. Bring a raincoat or sweater, it does get cold (you're walking to a glacier). STAVANGER: We really wanted to do the Pulpit Rock excursions with Costa, but again $200 a person was ridiculous. You can do it on your own for around $40, if you're in port a full day. You just need to get up early and be off the ship to catch the 1 hour fairy over to Tau and bus to Preikestolen Mountain. Once there, you'll need to leave at least 4 hours for the hike (add more for decreased fitness level) and plan what fairy you need to be on to return to the boat in time. We missed this opportunity because we stalled getting off the ship. Instead I watched jelly fish swim along the boat docks as we walked into town with LOTS of SHOPPING. We eventually decided to WALK to the swords. I definitely recommend NOT doing this. It was easily a 4 mile/6 kilometer, 2 hour walk through the neighborhood, a park and along a highway, with nothing special to see, only to get there half starving, take a few pictures, with just enough time to figure out how to get a taxi in the middle of a very residential area back to the ship. DON'T DO THIS! Wake up early and get to Pulpit Rock. BREMERHAVEN: port is far away (20+ minute drive) to the city. We stayed on the ship. Language: They announce in 5 languages. It doesn't seem annoying as they do it quickly and efficiently. The cruise director will announce in the 5 languages as well. The crew generally understands english. The majority of the passengers I interacted with spoke only Italian or another language besides English. The boat: decor. Lots of colors, but very clean and tasteful. Hardly felt us mice through the Norwegian waters. Bars/lounges: didn't usually have to wait long when ordering directly at the bar. Sometimes lounge seat service took a bit. Bar staff was accommodating and willing to try to make what you wanted off the menu. Mark at the lounge was good at understanding drinks off the menu. Dont expect a typical Cadillac margarita as they don't squeeze the lime/lemon fresh, they use a mix which they say is lemon juice with sugar added. The best Margarita I had was with their fresh squeezed orange juice. They put the best duo singing band (2 guys) that play mostly American songs in the worst lounge. It's not a bad lounge it's actually really comfortable, but the walk way to the MDR and elevators separates the stage/bar from the seating so everyone is always walking through. Any of the ships other lounges would have been better for this. Theater: very nice 3 story theater. Lower level walk in on the first floor and multilevel (with stairs) highback chair seating on the others. All offered pretty good views of the stage with some piller obstructions throughout. The first two rows are reserved for suite guest, with no specific seats being assigned relating to your cabin. They can be taken 5 minutes before showtime by anyone. Staff does not monitor the reserved seating. The show's are about 90 % Italian related and they sing about the same in Italian. Tips: download the Costa app on your phones prior to the cruise. For some reason Norway would not let us download the app ( it was unavailable in your area). Butler Service: We did not receive an orientation from our butler (Julio). He never told us what services we could use him for, I believe in part due to the language barrier. We struggled a bit when we'd try to order drinks from him, but he always tried really hard to understand. We call an extension on our phone and they either take our request or more commonly, send the butler to find out what we'd like. One morning I ordered two hot chocolates with the person at the extention. The next day I ordered it at the extension and she said it was not included, even after telling her it was yesterday. She sounded irritated and said "mama is there anything else?". I said, I guess just orange juice. It was definitely included as we had their best drink package and butler service. Three days before cruise end, we were given a second butler that explained the services included. Club Restaurant: Medusa was the highlight of the service we received. Kind staff when dining with a 1 year old made all the difference. Kevin, Julie, Neal... made sure we got good service and were always chatting with the baby when he got fussy, many times avoiding having to leave as the baby responded happily to them. The food was usually good. I asked the servers what things looked better on the menu as it was hard to tell by the name what would be good. One night they had lobster bisque, it was anything but. More like cream fish broth gravy. I know they have limited ingredients to make a variety of things, but sometimes the food names on the menu are not exactly what we know that item to be. So just ask a lot of questions prior to ordering at the restaurant to avoid disappointment and food waste. Most servers are happy to explain if they can understand your questions. Restaurants/buffets: this cruise had very selective hours for their buffet. It seemed they were only open 2 hours for dinner and not until 6pm, if you were hungry between 3 and 6, room service was generally the only option. I'm used to having food available 24/7. Everytime I went to the buffet, I had to wait in line about 5 mintues before I could get any food. I also struggled every time to find a table. Pizza from the buffet area cost extra. They act like it's a specialty restaurant. Spa: the spa was complementary for suite guests. We were under the impression that we'd each just get one day at the spa, but was informed that we could go everyday by Christine (english speaking guest relations). The have a co-ed jacuzzi, just like the ones on deck. Each male and female side have their own turkish spa (steam room) and a sauna. They also have nice showers that have multiple side shower heads. Cabin Suite 6158 (Panoramic Suite): We comfortably fit 4 of us. Our 18 year old on the couch bed, our 1 year old in the provided crib and my husband and I in the big bed, which was easily a queen, if not bigger. The beds were more on the firm side, with a bit of pillow top mattress that was very comfortable. *Room disappointments We booked this based on Costa's websites layout of the room. It showed there was two lounge chairs on the balcony AND a table with 4 chairs. There was no table. So we were not able to comfortably have meals on our deck as we had liked (especially with the baby). It also stated a jetted tub was in the bathroom which is a another BIG reason we booked this room. For me to relax and to be able to easily bathe the baby. When brought to their attention the women at the service desk offered to give us a free phone call to pr travel agent. It wasn't our agents fault, we used Costa's website to decide on the room based on features THEY LISTED. Finally a supervisor called us and apologized saying they did remodeling and it looks like the website was not updated to reflect that. There was no offer to move us to a room that had those things or to credit us a bit for the inaccuracies. They did not make it right and I felt like we were bait and switched on the room. Especially having paid more for this suite to include those things. Intedore Drink Package: included all drinks $9 or under. Kids Activities/squawk club: I only know of secondary room for 3 and under. They have a nice clean space for babies to crawl around and play with electronic toys, legos, trains and foam alphabet. This room has a bathroom for changing and toilet. They had a variety of the same two electronic toys, however only one out of 7 worked. When I asked staff, they said they don't have a screw driver. I called our butler, he said the cabin steward might have one. An attendant for the squawk club came by and said the batteries die in a day. I said "wow, in 1 day?". He said "well in a few days". I explained they haven't been working since we got on board, that if they have toys they can and should work and all but 1 is working. He said he understood and would fix them. This is the only area my baby has to crawl freely. They stayed dead the entire cruise. Favorites: fresh squeezed orange juice, sligjtly larger rooms in comparison to other ships I've been on. Room steward (Noel) had great attention to detail, keeping the room fresh and clean. Club Restaurant staff were great. Read Less
Sail Date June 2019
We had never been to Norway or the Fjords so this Britannia cruise was an obvious choice. We hadn't heard too many positive comments about the Britannia on previous cruises so we were a bit apprehensive Despite the ships many ... Read More
We had never been to Norway or the Fjords so this Britannia cruise was an obvious choice. We hadn't heard too many positive comments about the Britannia on previous cruises so we were a bit apprehensive Despite the ships many shortfalls we loved the cruise and would recommend it to everyone especially anyone considering a first cruise.The Britannia is big and spacious and the Norwegian Fjords and scenery are stunning. Well the ship wasn't full of old people as we thought it might be. Most were middle aged. There were families with babies, teenagers, young couples, middle aged couples and the elderly of course. It was very British in the sense that most guests dressed in shorts, t-shirts, lumberjack shirts the occasional set of braces. At the pool area you ha he usual adornment of pot-bellies, tattoos and the largest pod of beached whales south of the arctic circle..... If you haven't been on a cruise and thought the dress code might be a bit formal well take it from me...it isn't. The Britannia is quite a large ship. It may be described as P&O's flagship but sadly it has too many shortcomings to be overawed by it. However its perfectly functional. There are some very pleasant areas to explore.There is no "Wow" factor however. The Atrium is pleasant but not stunning. The Theatres,cinema etc are on the smallish side and quite claustrophobic compared to other ships. The corridors with their grey and brown colour scheme could pass for any corridor in a certain Lodge hotel group I can think of. In fact the colour schemes everywhere on the ship seem to have been deliberately "dulled down". The lifts are dreadful and the waiting times plus stopping at every floor will drive you crazy. Clearly P&O were more concerned about cramming as many guests in as opposed to providing a more spacious guest environment. Despite the above there was plenty to like about the ship. Food wise I loved the meals at fine-dining in the evenings. The food in the buffet was ok but personally I cant stand buffet food. It appealed to many including my Wife but I think all buffet food can best be described as ".... on a plate". There were only 2 formal nights so it was an opportunity for everyone to dress up particularly the Ladies. On informal nights at fine-dining most of the Ladies still dressed up with the odd one turning up in a vest or sloppy sweater .. eewww. Men tended to dress in short sleeved shirts or whatever they were wearing at the pool. It was quite amusing to observe quite elegant ladies in their finery walking with partners in t-shirts and track suit bottoms. Nothing like people watching on a cruise ship. My son and girlfriend had a meal in the Epicurian restaurant. It was very reasonably priced and they highly recommend it. The Sindhu was full most evenings so I am guessing its good too. Our room was a nice size a I had opted for a slightly larger inside cabin. It was really worth the extra few pounds. I would never consider a balcony cabin but for the Fjords ts could be a very good choice with all that stunning scenery. The staff on the whole were polite and hard working and we tipped them as always irrespective of P&O removing their gratuities. Just remember these staff earn peanuts. Entertainment was quite good. I liked most of the evening shows but particularly Lloyd Wade who has a great voice. One of his shows we attended was spoiled by some uncouth and drunken northerners talking throughout his performance. Sadly you get that everywhere. The headliners would not usually be my cup of tea (having grown up in the hippy 60/70s) but you have to admire them. Some great voices and amazing dancers. Dont know where they get all that energy. Kirsty did a great job on her talks on Norway so do go to these lectures if you get a chance as they are very informative. Please make sure you use the crows-nest for those relaxing moments . Its a gem. Norway is absolutely stunning. I much preferred it to our med and canary cruises. Beware however it is mega pricey. 2 x 400ml beers £21 , bar of chocolate £3 and a packet of biscuits £7 (£1 in £ shop in UK). So eat well for breakfast on the ship before you venture out. The local tour buses were £25-£30. Probably there were cheaper alternatives but we just legged it into town for an expensive coffee and cake. So overall we really enjoyed he cruise.We were at a table for 9 in the evenings and all were really nice people. We have already booked our next Fjords cruise on the Iona. We took our son and girlfriend on this cruise (their first) and they loved it and are already planning their next cruise. Despite the shortcomings Britannia is a nice ship and we will be booking her again. Next cruise is in 12 weeks time on the Ventura. Cant wait.. Read Less
Sail Date May 2019
I chose the Norwegian Pearl because my wife and daughter had previously cruised on it before. Although, there had been an outbreak of the Norovirus on the previous cruise, the crew did an excellent accommodating everyone and making the ... Read More
I chose the Norwegian Pearl because my wife and daughter had previously cruised on it before. Although, there had been an outbreak of the Norovirus on the previous cruise, the crew did an excellent accommodating everyone and making the necessary adjustments to prevent any further illnesses. I read some of the reviews and you would think the people were on a different cruise. Highlights were the itinerary (loved Amsterdam, stops in Bergen, Flam & Geiranger, Norway & Bruges, the staff & the specialty restaurants especially Le Bistro and Cagneys where had excellent dinners. We experienced zero problems communicating with staff; everyone from our room steward, many food and drink servers and dining room staff and waiters were great. A good morning, afternoon or evening greeting plus a smile was always returned with the same. Never did we experience any rudeness. We enjoyed the variety of the nightly entertainment as well as the daily entertainers in the atrium and various lounges especially Magnum's Champagne & Wine Bar . Maybe some of the critics should try it once a while and leave there attitude of entitlement back in their homeland but there are some folks that are unhappy before they get on the cruise and nothing is going to make them happy. We avoid those travelers and surround ourselves with upbeat friendly travelers of which there were many. Our 93 old companion said what's not to love on a cruise with the staff ensuring you are having a memorable experience. She summed up our Norwegian Pearl cruise by calling it the Trip of a Lifetime! Read Less
Sail Date May 2019
One of the most exhilarating experiences in my life, this cruise was our perfect honeymoon gift to each other. We didn't get the time to explore Bergen, but had no issues with embarkation & disembarkation. We were thoroughly ... Read More
One of the most exhilarating experiences in my life, this cruise was our perfect honeymoon gift to each other. We didn't get the time to explore Bergen, but had no issues with embarkation & disembarkation. We were thoroughly impressed by the courteous staff, who gave us a free upgrade, & also took care of my wife when she felt sea sick during mild rolling. The spread of food during all the meals was impressive. Even the shop on board had a nice variety of souvenirs for us to bring back. Our shore excursion to Trondheim was a memorable one. We were also fortunate enough to sight the Aurora Borealis from the observation deck. Although I was denied a visit to the Engine Room by the Chief Engineer despite me being a marine engineer by profession, I would definitely go again, after a few years, if I get a good discounted deal. Read Less
Sail Date December 2018
I took my 2 teenage grandchildren to see the northern lights. Couldn't have asked for a better holiday for them. They seen the lights and more. The ship and every member of staff was friendly polite and efficient. I have been ... Read More
I took my 2 teenage grandchildren to see the northern lights. Couldn't have asked for a better holiday for them. They seen the lights and more. The ship and every member of staff was friendly polite and efficient. I have been on 2 p&o ships now going on 3rd in March. Could not fault them. We met a couple of friends whom we now keep in touch with. The entertainment was excellent and even the group next step allowed my granddaughter to sing with them. Everywhere we went people were friendly, the ship was clean and always a member of staff to help. If I had to say something negative it would be some costs are a little much when you have children but i understand this for some things. Excursions were too expensive for me to take the kids but managed to get one off ship. In all a very very enjoyed trio from the 3 of us. Read Less
Sail Date November 2018
+ Very nice, big, modern ship + Good common rooms + Great expedition suite cabin + Kingsize bed, big sofa + Great balcony, very large, with a perfect view + Sofa, safe, minibar, TV + Great breakfast buffet + Perfect ... Read More
+ Very nice, big, modern ship + Good common rooms + Great expedition suite cabin + Kingsize bed, big sofa + Great balcony, very large, with a perfect view + Sofa, safe, minibar, TV + Great breakfast buffet + Perfect lunch buffet + A lot of fish and seafood, very positive and delicate + Fitness room + Sauna + Jacuzzis + Ability to go to the very front deck of the ship + Nice places where the ship stopped (Tromso, Trondheim) - Dining: very small portions, not enough for teenagers and adult males - Main door of the ship under the cabin (very noisy) - Expedition team not very good informed - Very expensive activities that can easily be done at your own - Food at the bar too expensive - Sometimes due to excursions the lunch was moved to 10:30 in the morning! Very bad solution. Would be better to have lunch packages or the possibility to get food at the bar after the trips. - Service very poor - Entertainment: The team was not very motivating. No energy and no enthusiasm. Presentations old and not modern. Read Less
Sail Date October 2018
Cleanliness and level of service by wait staff and cabin steward was top rate. Disappointed we were not able to have consistent wait staff for evening dining. We were able to book a time in the dining room (just a fluke that we ... Read More
Cleanliness and level of service by wait staff and cabin steward was top rate. Disappointed we were not able to have consistent wait staff for evening dining. We were able to book a time in the dining room (just a fluke that we discovered we could do that), but were seated at a different table each evening. Then found out we could request the same table each evening. However, the wait staff rotate, so we did not have the same wait staff each evening. We prefer consistent waitstaff. Food was mediocre. Cabin was small, and bathroom was small; practically had to open the door to dry one's self. Odour of smoke was prevalent in several locations. Very few quiet places to sit, especially on sea days. We discovered the Spinnaker lounge for reading, etc., but on sea days it was used for activities. Because ours was a northerly cruise, one could not sit outside. Other cruise ships we have been on had a covered area around the pool. Read Less
Sail Date September 2018
We always said that we would not travel on the larger ships, but as the itinerary and ports of call fitted in with our needs we decided to take the plunge. The ship is in quite good condition and kept quite clean. However the food and ... Read More
We always said that we would not travel on the larger ships, but as the itinerary and ports of call fitted in with our needs we decided to take the plunge. The ship is in quite good condition and kept quite clean. However the food and entertainment were not as we had hoped. From the start, whilst having lunch we were approached asking if we wanted to dine in any of the select dining restaurants, and this happened on several occasions throughout the cruise, with some staff, being quite persistent. We ate in Sindhu on one occasion and were disappointed as the food quality wasn't the same as the other Sindhu restaurants on P&O ships. The food was quite bland and a bit tough. Some of us had the lobster for the main course which was a bit ropey. In fact we had the lobster the following night in the freedom dining restaurant which was much nicer. It made us wonder why we paid the extra money for Sindhu. We were also asked on leaving if we wanted to book for week B, but declined. For the first four nights or so of the cruise, the food in the freedom dining restaurant was very good. From then on there was a noticeable decline in quality, quantity and presentation. One evening I had the "taste of Portugal" option which was Piri Piri Chicken. When it arrived the presentation resembled that of a school dinner and it didn't taste much better. Some of the fish portion sizes were very small and the sauces quite watery. On the desert side the chocolate brownie sundae arrived minus the chocolate brownie. When we pointed this out to the waiter, he just smiled and walked away. Another sundae had very little ice cream, so much so that my daughter asked if she could have another, much to the amusement of waiters. At lunchtime we mainly ate in the Peninsular restaurant which was a bit hit and miss. Some days the food was really good, but there were days when the food was quite inedible. My daughter and I decided to have the Ploughmans platter, which is shared by two people. There was some "pork pie" which was awful and spicy and didn't resemble a pork pie that I know of. One piece of bread so small, we had to ask for another bread roll, and a very poor selection of cheese and tiny bits of pickled vegetables with two pots of relish. Some of the other deserts were also questionable and inedible, but we did have a few good lunches there. It was very hit and miss. We tried to avoid the buffet at all costs, but sometimes we had no choice. Needless to say, the food quality there wasn't very good, being kept under the heat lamps, with a lot of pushing and shoving from other passengers, as is the norm in these places. The grab & go section was quite good, but a bit repetitive and bread quite stale on the sandwiches. We also ate at the Epicurian restaurant and this was brilliant and highly recommended. Although most of the waiters in the freedom dining restaurants were very good, there is a big step up in the Epicurian. The quality and quantity of the food, was extremely good and would not have any hesitation in recommending this. Entertainment was a bit hit and miss. As with the food, the first four days were good and varied, but then fell into decline. The films were repeated in the second week and if you were not into quizzes or archery, there was not much else to do, unless you wanted to spend extra money. The "free" galley tour seems to have disappeared, as has the chocaholics event. If you want to have a tour of the ship it will set you back £75 per person and the cookery school £45 per per person. The cabin we had was on G deck and was kept clean and tidy by the cabin steward. The only two drawbacks were its position and the soot problem. It was an aft cabin and we had been notified by our booking agents that it was directly above the Live Lounge and they had to notify us of this. We were informed that the music usually ended around midnight, which was fine by us. Unfortunately, they started rehearsals at 5pm and it was so loud in the bathroom that some of the fittings were vibrating. This did not bother us too much at the beginning but by the end of the holiday, it got a bit much. All we could hear was the base drum. If we could hear a tune, it wouldn't have been so bad! The other issue with this cabin was the soot problem on the balcony. Some days it was really bad. On one sailaway whilst sitting on the balcony soot was falling onto my clothes and into my daughter's drink. We had to put pool towels on the chairs before sitting on them. Some days the soot was all over the floor, table, chairs and handrails. Some particles were quite large and you could smell whatever fuel was being used whilst sitting outside. Sometimes you didn't really want to use the balcony because of this. The ports of call were good, some we have visited before and so did most of these on our own. Overall it wasn't a bad cruise, apart from the items listed above and we would travel with P&O again, just not in an aft balcony cabin on Britannia. Read Less
Sail Date September 2018
The food really was lovely although people moaned and they really shouldn’t have it was great, the cocktails were great too but they they changed with every order. Entertainment was dull but the magician was funny (the only entertainment ... Read More
The food really was lovely although people moaned and they really shouldn’t have it was great, the cocktails were great too but they they changed with every order. Entertainment was dull but the magician was funny (the only entertainment for the whole week), although dont leave your phone on the bar, I got mine stollen... and can’t claim on my travel insurance because reception didn’t give me a letter saying asked.... despite asking 7 times if it was there... The cabins were larger then what I usually get when I’m going for an inside cabin with other cruise companies. There wasn’t any special evenings or fun nights, no fireworks or generally anything exciting.... the Norwegian fjord were stunning, I always love Norway and would advise anyway to go, although I usually just fly around... it’s usually cheaper and trust me and lot more fun! Generally it was nice, but it could have a been a lot lot nicer! Read Less
Sail Date September 2018
We travelled as part of a family group and the entire trip was paid for by my father-in-law. As we had a junior suite we had priority boarding at Southampton so this was very quick and easy (I later found out that non-priority passengers ... Read More
We travelled as part of a family group and the entire trip was paid for by my father-in-law. As we had a junior suite we had priority boarding at Southampton so this was very quick and easy (I later found out that non-priority passengers had uptown a three hour queue and the whole process was a bit chaotic, something that Marella is looking at how to improve). Discovery is a fairly small ship and first impressions from the quayside was very pleasing. Onboard the public areas were clean and modern, plenty of seating and excellent service. Dinning was generally excellent in the main restaurants (we tended to avoid the buffet due to lack of inside seating) and although they were table service we always asked for (and got) extra helpings. Shows were generally not my taste but the others enjoyed them; I did enjoy the magician which the others didn't. There was live music, dance classes and bingo in the lounges. Outside there is a complete circuit deck (four laps to a mile) and some partial decks. Apart from the outdoor pool and jacuzzi (both of which were little used due to the weather) there is a 9 hole mini golf and a climbing wall; also two shuffleboards. Inside is another pool (with retractable roof) and table tennis. There are arcade games in the children's area (deck 10). Cabin was comfortable but a little disappointing (see separate review). Apart from Stravanga the ports, although scenic, had little to offer. This is largely due to the lack of population in Norway (in fact it was very rare to see a Norwegian on the streets). The distances between the excursion sights meant a lot of time on coaches but at least the ship has to wait if you're late back which we were once. Overall, we all had a very good trip, the scenery was fantastic (which is the whole point) even if the weather wasn't. The crew were excellent and I have no major complaints with the ship. Read Less
Sail Date September 2018
This was our first cruise travelled with parents in a Balcony Cabin for a wedding anniversary, as I have not cruised before can only go on as I found. we were on D deck Embarkation/ Disembarkation: We went with Inter cruises coach ... Read More
This was our first cruise travelled with parents in a Balcony Cabin for a wedding anniversary, as I have not cruised before can only go on as I found. we were on D deck Embarkation/ Disembarkation: We went with Inter cruises coach benefit, first class service, from moment bags on coach all sorted on arrival for you outside cabin, arrival was pretty straightforward and as a coach benefit went in faster, also leaving was so quick from cabin to coach in about 15 minutes. The Cabin - modern immaculatly clean, we found balcony big enough and would reccomend on a fjords crusie to make most of scenary cabin steward very friendly and helpful as we required sofabed it was made easier just had to pop card out when going for dinner bed made up and in morning popped away for you. We also found cabin location very ideal as you were half way between deck 7 which was main atrium and deck 16 which was pool deck area. Be mindfull of booking A deck cabins on aft side especially under sunset bar as there are chairs there which are constalty moved which could affect cabins below. The Ship - Very luxurious feel to it very LA hotel style the Atrium is really lovely place to sit in the evening overlooking the 3 levels, despite it's size we never felt overcrowed. although no promenade deck the mini promenade deck on deck 18 was more than adequte. the ship also has very Brittish feel to it so at times it can feel a home from home which we liked. Crows nest a great bar with vista at front of ship also a quieter area away from hustle and the piano player in the evening very good. Main dining - Freedom Meridan we found this option easy and on few times they did not have a table we had a pager to come back which was never more than 20 minutes. As it was our first cruise did not feel the need to book speciality dining apart from one in Beach House this is converted part of buffet we chose this option when sailing out of fjords enabled us to still enjoy scenary i would advise booking though as was a wait for food. cover charge this was about £8.00 each. Horizon Buffet - breakfast really good and was constantly kept clean granted at times it can get busy so would recomend getting a table then taking in turns to go up. it might be walk but uif you approach from the far aft side just outside sunset bar which found this end much less busy. Sunset bar - a great sometimes forgotton bar at the back of ship if you go up stairs to deck 17 and 18 a great quieter spot to enjoy views. lifts at times yes can be busy but mostly never had to wait escessive amount of time as other have said no stairs in middle seems an odd omission. some people have said ships seem confusing best advice is navigate ship on deck 7 (Starboard) especially going one end to the other much quicker than going across lido deck. live lounge busy venue mostly focused on live music Entertainment was varied to suit different taste we found live singing good much more relaxed in atrium and harmony 3 also good in live lounge bit more lively. only slight negative is some activies were repeated each day but such as games etc but this does provide a great oppourntunity to meet regularly with others. Astonishing was also good. british sailaway in port very good As others have said book shore excurisons yourself where you can we paid almost double for Flam railway if you looking forward to waterfall stop on the way this is only few minutes, as it is in effect same journey back heard good feedback bike riding back down. Bergen Funnicular was only £10.00 return approx but would advise going early as can get busy but they do move pretty quick. Stavanger - port right in town recommend a walk round world heritage site of old town but be advised can be steep to approach in places Flam see above Older port right in town stunning scenary Bergen more of walk into town but can get shuttle bus although we did no do many especially if active some great shore excursions just book yourself where you can. point to note if bergen last port on 7 night you are back on board by 2:30pm Summary Britannia is a great ship with great service if doing our cruise would reccomend a balcony however there are some areas of ships where scenary can still be enjoyed. only negative is evening buffet not the best but overall food excellent. Read Less
Sail Date September 2018
First ever cruise. Chose the Norwegian Fjords. Smooth arrival, well directed by the port security and marshals to the car queue, which we only waited in for 10 minutes or so. Parking staff very efficient and knew our names as soon as ... Read More
First ever cruise. Chose the Norwegian Fjords. Smooth arrival, well directed by the port security and marshals to the car queue, which we only waited in for 10 minutes or so. Parking staff very efficient and knew our names as soon as car was directed to the drop off. Bags taken and gone, car driven away, then into the terminal and aboard within 15 minutes. No hassle. No stress. Very little queuing. Our boarding time was 1300 so on nice and early. Once aboard you have your photo taken in the Atrium. At this stage being newbies you are still Rabbits in the headlights so it is all a bit over your head and you're looking round so much! They then direct you up to the Buffet. We found our Cabin 35 minutes later and suitcases were outside. Very good. I will now try to debunk some of the moaners. I've been reading lots of reviews here, and, while some passengers may well have had unfortunate mishaps, bad luck with staff, and so on much of it seems to be moans for the sake of it! They obviously have Silver Service and being treated like Gods in mind..... Ship: Smart. Clean. Muted Browns and Greys. I've read comments by people complaining about the lack of fresh colours! Deary me. If those are the colours then those are the colours. Did not bother us! It takes time of course to find your way around but they give you a little pocket guide which is easy to use and understand, so we had no problem familiarising ourselves. Lots of artwork everywhere. Not our taste at all. We are both artists and I like more traditional scenes but again, like the colour schemes who cares? It's a ship not a gallery, we are not there to be bothered by the art. I agree with other comments that there is too little lift capacity for the number of guests. The answer, if you're able, just use the stairs! Simple. We planned to as much as possible as we were wondering what we would weigh at the end of the voyage, so planned to walk off excesses! So no real issues with the lifts from us. I also agree with other reviews that there are no stairs mid ships up to the higher decks, and this indeed impacts those with cabins mid ships. An odd omission to be sure. Again this did not affect us as we had a cabin on Deck G well forward where there are stairs. Cabin commented on in other section. Dining: We used Freedom dining in the Meridian first two nights. Posh food, certainly in our book. Service as quick as to be expected considering the numbers of people. I don't know what the moans of others are about maybe they expect to be hand fed the finest Caviar? Portions fine, and I'm a gannet too so no worries there. At that point my wife sadly had tummy upset, though I stress she was feeling not right before we boarded. So for the rest of the trip we used the buffet, sometimes just myself when my wife was not up to eating. We both liked the Buffet. Eat as much as you like, with a wide selection. Again I have read the moans and just don't recognise the comments from people who were on the same trip!? Breakfast fantastic, dinners not as good but still perfectly happy with what was on offer and the sheer range of choice. I've read one review that moaned there was no egg station frying eggs order? Silver Service Brigade again? Oh well. We took ours from the tray and they were fine. Staff very on the ball, making sure hands washed on entry or using the hand sanitizer machines. The staff are so aware hygiene wise they make sure you used a fresh plate and tray every new trip from your table. They remove your plates promptly and helped my wife a few times to find certain items politely and professionally. It can get busy in there so either go up one at a time, or, do as we did most mornings and go outside to the Lido area and sit at the empty tables there! No different that the ones in the buffet proper, so moaners complaining there are too many people and no where to sit should get off bums and walk a bit further to where there are plenty! We didn't use the premium restaurants this cruise so cannot comment on those but we will next time. Entertainment: They publish a little magazine called Horizon with the activities each day, times and venues. Something for everyone. We saw two shows in the Headliners Theatre. Astonishing, and an acrobatic/ dance act from two amazing performers, forget their names, but awesome. Astonishing is good but all a bit too hyped in my opinion. Neil Oliver who leads the entertainment team. What a character. Very good indeed. We loved the Great British Sail away as we departed Bergan. All mass round the top decks around the pool, get the flags out, sing, dance, and be patriotic! I personally love that sort of stuff, there is far too little of it in our PC obsessed country. I make no apology for admitting I was almost in tears on more than one occasion with Rule Britannia, Land of Hope and Glory, and Jerusalem being sung by the masses. Unpatriotic moaners can go back to their cabins if they don't like it. This is a British ship with British styles and tastes. Service: Very attentive, especially in the bars we tried. Crows Nest the best as you can see out the front of the ship. I have again read complaints about the drinks packages available, we didn't go for any of that, just order what you want when you want. They give you spending money anyway, which accounted for most of our spend. Excursions: Enjoyed them all, but very expensive for what you get though. We did two, Norway in a Nutshell at Flam and Briksdal Glacier at Olden. The Flam railway is really not all that, considering the cost. The coach trip before hand was better getting into the countryside and seeing the views from some hair raising little lanes high up the mountains. The views of the Fjords from the ship are better. The best bit of the Flam Railway is the stop to see a waterfall where two lunatics in Red dresses frolic and dance up on the rocks by the waterfall like Odin's Valkries! They must be cold! Do they wait up there for every train??! The glacier is amazing, and Lake Olden which you pass on the coach something else. Beautiful. We did not do excursions in Stavanger or Bergan as you're in the town, we just walked everywhere seeing what we could. Now for my only moans. Why, why P&O, with the billions you must be making, is there no free Wi Fi? The packages were very expensive so we did not bother. It seems every café, pub and public shopping mall in the land has free Wi fi but not a huge cruise liner? Come on.... The first sea day evening is Captain's Gala night. You all stand round the Atrium in your finest then the Captain makes a speech, introduces his senior officers, then vanishes!! He does not go round mingling and meeting the passengers, at least not where we were. So this is all a bit over hyped in my view. One for the in crowd wanting to be seen. We loved it. You are paying for the novelty of a mobile hotel taking you to your destination, while you relax! Takes the stress out of travel for us. We are now hooked and have already booked our next cruise, on Britannia, deliberately, next year. It will be interesting to arrive next time already knowing where you are going on board and feeling right at home. Rule Britannia!!!! Read Less
Sail Date September 2018
We booked this cruise last minute as we have never been to Norway. We have two girls age 13 and 9 who were very excited as we have been cruising with Royal Caribbean in the past and they thoughly enjoyed the experience. This was not ... Read More
We booked this cruise last minute as we have never been to Norway. We have two girls age 13 and 9 who were very excited as we have been cruising with Royal Caribbean in the past and they thoughly enjoyed the experience. This was not however the case P&O sell this ship as family friendly it is if you were brought up pre war when children were to be kept in nursery it or play rooms, They was absolutely nothing for children outside the play club on deck 16. Great for a 9 year who wants to play games but a sad disappointment for my 13 year old who had no interest in playing on x box or PlayStation. When I approached customer service for access to a piano for her to practice I was total no, I then approached the sales desk who ask the entertainment manager who also said no due to health and safety. There was no running track and she only managed to get in the gym 3 times due to the lack of equipment and a number of those were not working. I had also promised the girls they ciukd get their gsir and nsils done but sorry no as they are not 18. The adults pool was warm but the main pool for childeen was cold. We booked a double bed but hot bunk beds that came down from the ceiling and band our heads a good couple of time - I would never book this cabin again. Girls were not impressed by the restaurant - one night we had sweet and sour chicken that they thought resembled KFC. There was not always a wine waiter to order drinks until the end of the meal. We were free dinning and did not want to book a specific time as we did not find a waiter who we liked to stay with ever night. The buffet was always busy it was often hard to get a table and again wine waters in short supply. We were approached numerous times "did we want to book abtabke in one of the paying restaurants" it became annoying. Found out non the last day you coukd ask for pancakes and waffles to be made. As my 13 twarbold said they could put a sign up saying, The entertainment was great particularly "The Vintage Boys" would have loved a question and answer session with them to know how they met. There was no background music and when the film ended by the pool we were left with just P&O advertising. No atmosphere at all. Casino was too small and always busy in the night, However I love that I can launder my own clothes, We loved P&O when we went in the past but I don't know what has gone wrong. If your family friendly ships are for families then ask what they want. As my husband says if the kids are happy the wife is happy the I get a good holiday. Read Less
Sail Date August 2018

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